POSITION CLASSIFICATION STANDARD FOR HOUSING MANAGEMENT SERIES, GS-1173

Housing Management Series, GS-1173 TS-56 September 1981

POSITION CLASSIFICATION STANDARD FOR

HOUSING MANAGEMENT SERIES, GS-1173

Table of Contents

SERIES DEFINITION....................................................................................................................................2

EXCLUSIONS...............................................................................................................................................2

OCCUPATIONAL INFORMATION...............................................................................................................3

HOUSING CHARACTERISTICS..................................................................................................................5

GRADE LEVEL COVERAGE.......................................................................................................................6

TITLES..........................................................................................................................................................6

EVALUATION SYSTEM...............................................................................................................................7

GRADE CONVERSION TABLE...................................................................................................................8

FACTOR LEVEL DESCRIPTIONS...............................................................................................................8

FACTOR 1, KNOWLEDGE REQUIRED BY THE POSITION..................................................................8

FACTOR 2, SUPERVISORY CONTROLS.............................................................................................14

FACTOR 3, GUIDELINES......................................................................................................................16

FACTOR 4, COMPLEXITY.....................................................................................................................18

FACTOR 5, SCOPE AND EFFECT........................................................................................................21

FACTOR 6, PERSONAL CONTACTS...................................................................................................23

FACTOR 7, PURPOSE OF CONTACTS ...............................................................................................24

FACTOR 8, PHYSICAL DEMANDS.......................................................................................................25

FACTOR 9, WORK ENVIRONMENT.....................................................................................................25

OPM BENCHMARK DESCRIPTIONS .......................................................................................................26

HOUSING MANAGEMENT ASSISTANT, GS-1173-05, BMK #1..........................................................26

HOUSING MANAGEMENT ASSISTANT, GS-1173-05, BMK #2..........................................................28

HOUSING MANAGEMENT ASSISTANT, GS-1173-07, BMK #1..........................................................31

HOUSING MANAGEMENT ASSISTANT, GS-1173-07, BMK #2..........................................................34

HOUSING MANAGER, GS-1173-09, BMK #1.......................................................................................37

HOUSING MANAGEMENT SPECIALIST, GS-1173-09, BMK #2.........................................................40

HOUSING MANAGER, GS-1173-09, BMK #3.......................................................................................43

HOUSING MANAGEMENT SPECIALIST, GS-1173-09, BMK #4.........................................................46

HOUSING MANAGER, GS-1173-11, BMK #1.......................................................................................48

HOUSING MANAGEMENT SPECIALIST, GS-1173-11, BMK #2.........................................................51

HOUSING MANAGER, GS-1173-12, BMK #1.......................................................................................54

HOUSING MANAGEMENT SPECIALIST, GS-1173-12, BMK #2.........................................................57

HOUSING MANAGEMENT SPECIALIST, GS-1173-12, BMK #3.........................................................60

HOUSING MANAGEMENT SPECIALIST, GS-1173-13, BMK #1.........................................................64

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SERIES DEFINITION

This series covers positions the duties of which are (1) to manage r to assist in managing one or

more family housing projects, billeting facilities, or other accommodations such as transient or

permanent individual and family living quarters, dormitory facilities and restricted occupancy

buildings including adjacent service facilities and surrounding grounds; and/or (2) to administer,

supervise, or perform work involved in the evaluation of housing management programs, the

development of administrative procedures, and the provision of technical assistance to onsite

housing management. Positions in this occupation require a variety of housing management and

administrative knowledge and related practical skills and abilities in such housing activities as:

operations and maintenance, procurement of services, cost management and financial planning,

assignments and utilization, occupancy changes and periodic inspections, scheduled and special

requirement surveys, new construction and improvements, control of furnishings and

equipment, master planning, and management-tenant relations. While some positions may

involve administrative or indirect supervision of trade or craft work, an intensive practical

knowledge of skilled trade and craft work techniques and processes is not required.

This standard supersedes the classification standard for the Housing Management Series,

GS-1173, issued August 1959.

EXCLUSIONS

1. Positions the duties of which are to administer, supervise, or perform work which involves (a)

locating and maintaining listings of adequate, suitable, and economical nondiscriminatory

housing for rental or sale; (b) providing information and assistance to military and civilian

employees of Federal agencies and departments in locating such housing; and (c) promoting

equal opportunity in housing policy in communities adjacent to Federal installations. Such

positions are classified in the

General Administrative, Clerical, and Office Services Group, GS-

0300.

2. Positions the duties of which are limited to such clerical functions as maintaining accounts

and records; collecting rents and other charges; preparing financial statements and reports;

maintaining housing applicant waiting lists; processing housing applications and requests for

maintenance or repair work; or showing dwelling units to prospective tenants. Positions of this

kind do not require housing management and administrative knowledge, skills, and abilities.

Such positions are classified in appropriate series in the

General Administrative, Clerical, and

Office Services Group, GS-0300

or the Job Family Position Classification Standard for

Professional and Administrative Work in the Accounting and Budget Group, GS-0500.

3. Positions the duties of which primarily involve onsite inspection of construction or the

monitoring and control of construction operations. Such positions are classified in the

Construction Control Series, GS-0809.

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4. Positions the duties of which primarily involve managing the operation and maintenance of

buildings, grounds, and other facilities such as posts, camps, depots, power plants, parks, and

forests. Such positions require administrative and managerial skills and broad technical

knowledge of the operating capabilities and maintenance requirements of various kinds of

physical plants and equipment. These positions are classified in the

Facility Operations Services

Series, GS-1640.

5. Positions the duties of which primarily involve the study of various economic and

sociological conditions or the investigation of community resources and other factors to plan for

the development of housing projects, or to draft standards of policy recommendations when the

paramount qualification requirements are knowledge of and skill in applying the concepts,

criteria, principles, and specialized techniques of the social or allied sciences. Such positions are

classified in the

Social Science Series, GS-0101; Economist Series, GS-0110; or Economics

Assistant Series, GS-0119.

6. Positions the duties of which primarily involve work concerned with furnishing all types of

supplies, equipment, material, property, and certain services to components of the Federal

Government, industrial, or other concerns under contract to the Government, or receiving

supplies from the Federal Government. These positions require a knowledge of one or more

elements or parts of a supply system, and/or supply methods, policies, or procedures. Such

positions are classified in appropriate series in the

Supply Group, GS-2000.

7. Positions the duties of which are primarily to direct or perform analytical and evaluative work

which requires knowledge of (1) credit risk factors and lending principles involved in loans of

specialized types granted, insured or guaranteed by the Federal Government; (2) financial

structures and practices of business organizations concerned with such loans; and (3) pertinent

statutory, regulatory, and administrative provisions. Such positions are classified in the

Loan

Specialist Series, GS-1165.

OCCUPATIONAL INFORMATION

This standard covers two broad areas of housing management work: (1) direct management of

housing projects and facilities, and (2) housing management program evaluation and

administration. All positions in this series require similar basic knowledge, skills and abilities

(knowledge of housing management methods, practices, and operating techniques related to

family-type housing, temporary quarters, and other accommodations; knowledge of building

construction and maintenance requirements sufficient to provide a basis for sound management

practices; knowledge of agency or departmental housing program, cost management, and

financial planning requirements; and ability to meet successfully with tenants, civic

organizations, and public or private agency officials). These knowledge, skills and abilities are

directly related to the work processes that comprise housing management operations and

increase proportionately as the difficulty and responsibility of positions increase.

The basic work processes involved in the housing project management and program evaluation

specializations are:

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-- Direct Management of Housing Projects and Facilities

This involves direct onsite responsibility for the management and administration of one or more

permanent or transient housing projects, facilities, or complexes. The housing may consist of a

number of military or public family dwelling units, individual rooming accommodations,

billeting facilities, guest quarters, dormitories, special status residences (BOQ, BAQ, Senior

Officers, etc.) or combinations of the above, including the surrounding grounds and service

facilities. It may include new permanent construction or facilities leased or contracted by the

agency or department as well as some former war emergency facilities transferred to the

military departments as family dwelling units and individual accommodations for military and

essential civilian personnel.

Specifically, the housing manager is responsible for the conduct of housing requirements

surveys; identifying and reporting deficiencies requiring new construction, renovation,

modernization or other corrections and improvements; planning for operation, maintenance,

repairs, alterations, and improvements; translation of plans and programs into financial

requirements; application of funds and staff resources to the operation and maintenance of

housing facilities; control of issue and repair of furnishings and equipment; monitoring the

assignment and use of housing units; rental and leasing of housing units and periodic

adjustments of rates as required; habitability inspections; surveillance of staff, funds, and

utility conservation programs; administration of local housing referral activities and services;

community and tenant relations including the development of cooperative dealings and mutual

interests between housing occupants and the neighboring communities and civic agencies, and

the development and maintenance of harmonious relationships among the tenants and with

housing project personnel; maintaining working relationships with other organizational entities

which perform a function for, or a service to, the housing operation; monitoring contractual

services performed; and liaison with municipal authorities, local officials, and community

groups to promote and encourage the cooperative achievement of common goals.

Responsibility for the above functions does not necessarily require the direct supervision or

performance of all assigned tasks by the housing manager. These positions usually involve

centralized responsibility for insuring the good business management of agency or departmental

housing assets. For example, housing managers normally will not directly supervise individuals

performing maintenance and repair work, but are responsible for determining the extent of

required repairs, developing plans and schedules to insure the completion of work, and selecting

appropriate funding codes or accounts to facilitate the payment for such work. Similarly,

housing managers are not normally directly involved in the accounting operation. However,

they are usually responsible for reviewing all pertinent cost or financial reports and

implementing appropriate management action as dictated by the housing program data.

The features outlined above reflect the nature and scope of the managerial and administrative

responsibilities. At the lowest levels, the positions are primarily involved in performing a

variety of related administrative tasks in support of specific technical requirements involved in

operating and maintaining the physical housing assets.

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At the higher levels, primary attention is given to policy development, broad management

planning and effective cost management as a means of coordinating work forces and resources

for the efficient, economical use of the housing assets.

-- Housing Management Program Evaluation and Administration

The duties involve analysis and review of housing programs and the development of

administrative procedures and standards to guide local housing authorities in establishing and

maintaining uniformity in project operations and management actions. These positions are

usually located in a central or area office of a Federal department or agency having jurisdiction

over a housing region, district, or zone of sufficient scope and complexity to warrant a distinct

organization to perform various management functions and other regulatory phases of housing

administration. As part of the Government housing programs, public housing projects are being

made increasingly available to eligible families whose housing needs are not being met by

private, residential housing. With few exceptions, these housing projects are owned, managed,

and operated by local housing authorities under financial assistance contracts with the Federal

Government.

Specifically, the Housing Management Specialist is responsible for conducting scheduled or

periodic housing surveys, management studies, or project audits to evaluate the efficiency of

housing programs, note program trends, and prepare regulations, procedures, and instructions for

use in the onsite operations of housing projects. In addition, these positions require a broad

knowledge of management processes and techniques to provide technical advice and assistance

to onsite housing managers or local housing authorities regarding (a) the elimination of excess

costs and the reduction of budgetary needs; (b) the improvement of livability features and

maintenance of housing assets; (c) the more effective use of housing facilities and community

services; and (d) the promotion of cooperative relationships among tenants, housing personnel,

public officials, and private agencies. Included in the general scope of responsibility are: the

analysis of and action on requests for exceptions or waivers to departmental or agency policies,

standards, and procedures; consultative and advisory services to housing representatives in

agency, public, or private groups with distinctive problems requiring major change and

improvement in the administrative aspects of their housing program operations; and public

contacts which seek to stimulate the efforts of regional, local, and private agencies in the housing

field and to emphasize the housing needs of military personnel, low-income families, and other

eligible groups.

HOUSING CHARACTERISTICS

Generally, the difficulty of assignments in either specialization can be affected by a number of

factors related to the physical housing assets. For example, the variety of dwelling units and

such other features as physical layout and dispersal, structural design, condition, and age of the

housing facilities have an impact on management planning activities, create different

administrative maintenance and cost control problems, and affect the kinds of services required.

These characteristics provide a direct and readily apparent relationship to the difficulty present in

housing management positions in this series. In addition, these characteristics frequently

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condition the complexity of housing management inspections, audits, or operational surveys, and

affect the variety and degree of complexity of consultative and advisory service activities.

The advanced age, structural design problems, or poor construction of the dwelling units

increase the need for accurate financial planning and scheduled preventive maintenance

programs, add to the administrative task of resolving tenant complaints, and require the

establishment of procedures for providing emergency services and scheduling major alterations

and repairs. The types and frequency of management decisions required as a result of these

conditions, and the knowledge and skills required to resolve them, are significant considerations

for evaluating positions covered by this standard.

Similarly, the continued existence of long applicant waiting lists, or a high monthly rate of tenant

move-out over a prolonged period, increases the significance of the planning and management

functions and increases the tenant or public relations responsibilities. For example, tenant

turnover rates that exceed agency or locally established parameters may be significant in that

they may create additional complexities in the work assignments. Other difficulties can arise

because of the need to coordinate management actions with a variety of jurisdictions or

management systems, policies, and methods which require the application of different operating

procedures and practices. Problems of this nature frequently place special demands on the

knowledge and skills which must be used in their resolution.

GRADE LEVEL COVERAGE

This standard provides factor-level and benchmark descriptions for nonsupervisory housing

management positions. Inherent in most housing management positions is the responsibility for

directing the work of others. The responsibility for management or direction of a project,

facility, or program requires at all levels, but in varying degrees, the accomplishment of work

through others. This responsibility may range from directing the work of clerical employees or a

small maintenance force to the management of a housing program or operation which requires

specialized organizations and subordinate housing management personnel. Except for housing

program direction at very high levels, the general scope of such direct or indirect supervisory

responsibility is directly associated with the scope of the management responsibility and, as a

result, has not been described separately as a distinct factor in the standard. This responsibility

was taken into consideration in the development of factor level descriptions and benchmarks for

this series. Grades should not be modified for the presence of such requirements in the work

assignments.

This standard does not provide grade-level criteria for classifying positions in which the

supervisory qualifications and responsibilities are of greater weight in the evaluation of the

position than are the housing operations responsibilities. In such cases, the positions should be

evaluated by reference to the

General Schedule Supervisory Guide.

TITLES

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The following titles are authorized for positions involved in the direct, onsite management and

administration of housing projects, facilities, or complexes:

Housing Manager for all positions at grades GS-9 and above.

Housing Management Assistant for all positions below grade GS-9.

For positions involved in the evaluation of housing management programs and the development

of administrative procedures, the following titles should be used:

Housing Management Specialist for all positions at grades GS-9 and above.

Housing Management Assistant for all positions below grade GS-9.

The title "Housing Manager" implies supervisory responsibilities; therefore, no modification of

this title is necessary to identify supervisory housing manager positions. The total value of the

top housing manager positions is usually determined more by the nature and scope of the

housing operations responsibility than by the specific nature and extent of supervisory duties

inherent in the assignment.

However, in some other positions in the occupation, the supervisory responsibilities are of

greater weight in the evaluation of the position than are the housing operations responsibilities.

Such positions should be evaluated by reference to the

General Schedule Supervisory Guide and

titles should be constructed by prefixing the word "Supervisory," e.g., "Supervisory Housing

Management Specialist."

EVALUATION SYSTEM

This standard uses the Factor Evaluation System of job evaluation to make grade level

determinations. Included in this standard are detailed factor level descriptions and benchmark

descriptions which provide a means for the specific application, within the housing management

occupation, of the concepts embodied in the

Primary Standard of the Factor Evaluation System.

Factor levels and their point values are provided for all nonsupervisory levels typical of this

occupation. Benchmark descriptions are also provided, with the factor levels and point values

clearly identified, to portray the application of factor level definitions to specific jobs and to

serve as occupational reference points. To assure correct position classification and uniform

grading practices, this standard requires coordinated application of the factor-benchmark criteria

contained herein. Each position must be compared and evaluated factor-by-factor using one or

more factor-level descriptions or OPM benchmark descriptions. The fact that a benchmark

description is not provided at a certain grade level does not prevent placing a position at that

grade. When the benchmark descriptions are not adequate, positions are point-rated by use of

the Factor Level Descriptions in this standard.

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GRADE CONVERSION TABLE

Total points on all evaluation factors are converted to GS grade as follows:

GS Grade Point Range

4 655-850

5 855-1100

6 1105-1350

7 1355-1600

8 1605-1850

9 1855-2100

10 2105-2350

11 2355-2750

12 2755-3150

13 3155-3600

14 3605-4050

15 4055-up

FACTOR LEVEL DESCRIPTIONS

These factor level descriptions show the application of the Primary Standard to the Housing

Management Series. They describe the levels within the various factors (and identify the

corresponding point values) typically found in the Housing Management occupation.

FACTOR 1, KNOWLEDGE REQUIRED BY THE POSITION

This factor identifies the nature and extent of housing management concepts, principles, policies,

regulations, procedures, and processes the employee must know to do acceptable work, and the

nature and extent of skills required to apply the knowledge.

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Level 1-3 -- 350 points

DIRECT HOUSING MANAGEMENT

Assignments at this level include observing techniques and assisting higher level housing

managers in the application of administrative methods and practices of government housing

management operations.

Requires knowledge of standardized local housing practices and procedures concerning the

eligibility, assignment, occupancy, maintenance, and use of the housing facilities to perform

various routine inspections, interviews, data review, and other tasks, selected to orient the

incumbent in the housing management program requirements.

Requires a knowledge of local housing reporting practices and procedures to prepare, assemble,

coordinate, and process various housing activity reports on assigned topics.

This level also requires the ability to appraise a limited variety of housing information or data

and periodically prepare summaries for use by higher level housing specialists.

HOUSING PROGRAM EVALUATION

Assignments at this level include observing and assisting higher level housing specialists in the

administrative methods and practices of housing management activities.

Requires a knowledge of local housing management practices and procedures pertaining to the

processing and disposition of information, reports, or data concerning such project activities as

eligibility criteria, occupancy requirements, rental and income limitations, selection procedures,

and various related functions performed by local housing authorities.

This level also requires a knowledge of local records management practices and procedures to

select, assemble, and distribute reports concerning assigned topics of a technical or

administrative nature, and the ability to appraise such information and periodically prepare

summaries of documents for the use of higher level housing specialists.

Level 1-4 -- 550 points

Assignments at this level included administrative tasks related to the application of approved

methods and techniques to the operation, use, or administration of housing facilities or program

requirements.

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DIRECT HOUSING MANAGEMENT

Requires a knowledge of extensive administrative methods and practices involved in the

operation of Government housing assets to perform selected work assignments such as

habitability inspections, processing of furnishings or equipment, handling tenant complaints, and

providing general assistance to higher level housing managers.

This level also requires a knowledge of organizational procedures and workflow to counsel and

assist tenants in matters pertaining to housing requirements, collect and credit rent or other

charges to appropriate accounts or bookkeeping records, and perform other related tasks or

assignments of housing management.

HOUSING PROGRAM EVALUATION

Requires a knowledge of extensive administrative methods and practices involved in the

implementation of housing management programs to perform selected work assignments such as

participating in occupancy surveys and physical inspections; appraising local housing authority

submissions for compliance with departmental policies; developing narrative reports concerning

their content and applicability; processing vouchers, applications, and certifications concerning

rent supplement, insured, or subsidized programs; and providing general assistance to higher

level specialists.

This level also requires an extensive knowledge of organizational procedures and workflow to

counsel and provide assistance to local housing managers or sponsors on routine matters

pertaining to program requirements; review policy, procedural or regulatory releases and

prepare narrative reports for higher level specialists; draft responses to inquiries from public

housing applicants or interested public bodies; and perform similar tasks of like complexity,

designed to provide progressive skills in the methodology and techniques of housing program

management.

Level 1-5 -- 750

Assignments at this level involve the performance of routine standardized housing management

functions, and frequently comprise one or more segments of a broader project or program

management assignment.

DIRECT HOUSING MANAGEMENT

In addition to knowledge described in Level 1-4:

Requires a knowledge of the basic principles, techniques, and methodology pertaining to the

management planning, scheduling, coordinating and efficient use of Government-owned housing

facilities. Assignments at this level are characterized by the performance of various standard

housing management functions such as periodic housing requirement surveys, joint

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tenant-management inspections, recommending improvement projects, determining authorized

allowances, and reviewing or certifying payment claims for work or services provided. This

level also requires a general knowledge of construction, maintenance, repair and improvement

practices; and the methods and procedures involved in determining acceptable work

performance in various trades or crafts associated with repairs, improvements or maintenance of

dwelling units, buildings, structures, grounds, roads, streets and utility systems.

Requires the ability to evaluate the adequacy of such housing activities or characteristics as

eligibility, assignment, termination, maintainability, habitability, and utility conservation.

HOUSING PROGRAM EVALUATION

Requires a knowledge of the basic principles, techniques, and methodology pertaining to the

efficient use and operational management of government assisted public housing projects.

Assignments at this level are characterized by the performance of standard management

functions in order to evaluate the performance of local housing authorities and determine their

compliance with agency or departmental policies, procedures, and requirements.

This level also requires the ability to perform such tasks as periodic studies or reviews of local

housing practices concerning eligibility, occupancy and termination activities, income

recertifications and rent adjustments, leasing procedures, habitability standards, and a variety of

related activities to determine the adequacy of such practices and develop recommendations for

improvement or correction.

Level 1-6 -- 950 points

Assignments at this level involve responsibility for the housing project or projects assigned and

the planning, organizing, and administration of housing program requirements.

DIRECT HOUSING MANAGEMENT

In addition to knowledge described in Level 1-5:

Requires a knowledge of agency management procedures and general business principles and

practices related to the management of Government-owned, leased, rented, or privately-owned

housing facilities that are used under a variety of rental or leasing agreements. Assignments at

this level are characterized by direct responsibility for one or more housing projects, facilities, or

complexes that usually consist of a number of family dwelling units, individual rooming

accommodations, guest quarters, special status residences, or combinations of the above.

Requires skill in formulating local occupancy directives, instructions, and brochures; conducting

technical audits or studies; determining feasibility of repairs or improvements within the

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framework of established cost targets; and scheduling or coordinating repair, maintenance, or

renovation activities as required.

This level also requires a knowledge of organizational funding procedures and skill in the control

of allotment obligations and expenditures to ensure that housing fund limitations are observed.

This includes knowledge and experience in the preparation of short range planning documents

containing requests and justification for funds, personnel, or materials required to accomplish

major housing activities.

HOUSING PROGRAM EVALUATION

Requires a knowledge of agency management procedures and a knowledge of related general

business principles and practices concerning the planning, organizing, and operational

management of Government-owned, supported, leased, rented, or privately-owned housing

facilities that are administered under separate rental, leasing, or contractual agreements.

Assignments at this level are characterized by direct responsibility for one or more housing

projects, facilities, or complexes usually consisting of family dwelling units, individual rooming

accommodations, special status (elderly, handicapped, etc.) residences, or combinations of the

above.

Requires a knowledge of agency funding procedures and requirements and the ability to analyze

proposed expenditures for management, maintenance, or modernization activities by local

housing authorities; determine the feasibility of such projects within the framework of

established financial constraints; and develop recommendations concerning the obligation of

such funds for use by agency budget specialists.

This level also requires skill in performing regular or periodic management audits of local

housing operations including administrative planning, fiscal management and reporting, project

maintenance conditions, tenant occupancy and assignment procedures, supplies and equipment

controls, community services and other major activity areas. This includes the ability to evaluate

the adequacy of local activities and develop directives and instructions for the guidance of and

application by the local housing authorities.

Level 1-7 -- 1250 points

Assignments at this level involve the planning, cost management, scheduling and coordinating of

housing program requirements with housing residents, local authorities, regulatory agencies and

others, and the development of administrative procedures related to the construction,

maintenance, improvement, use, and management of housing projects and facilities.

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DIRECT HOUSING MANAGEMENT

In addition to knowledge described in Level 1-6:

Requires a comprehensive knowledge of a wide range of Federal and agency housing policies,

requirements, and procedures to perform broad management planning, budgeting, and

coordinating of work forces and resources, for the effective implementation of housing program

requirements and negotiating with management or tenants on broad programs and problems

related to the operation and use of housing assets.

Requires a comprehensive knowledge and skill in the application of housing management

principles, concepts, and methodology to a variety of difficult and complex work assignments

involving the full range of housing activities including operations and maintenance, cost

management and financial planning, assignments and use, annual inspections and special

surveys, new construction and improvements, management-tenant relations, and referral services

or furnishings management where applicable.

Requires a knowledge of appropriate laws, and regulations governing the construction,

occupancy, eligibility, use, and operation of housing facilities to develop overall policies, plans

or procedures for housing administration; coordinate the housing management program with

other agencies and with the major functions and departments of regulatory agencies; and

recommend changes or amendments that would improve housing administrative policies,

practices, and methodology.

HOUSING PROGRAM EVALUATION

Requires a knowledge of a wide range of Federal and agency housing policies and requirements

to perform broad administrative planning, scheduling and coordinating of work forces and

resources concerning the operational plans and housing management activities of the employing

office, and the skill and ability to negotiate with local authorities, tenants, and other interested

parties on broad programs and problems related to the operation and use of area public housing

assets.

Requires a comprehensive knowledge of a wide range of housing ordinances, laws, and

requirements governing the construction, occupancy, use and operation of housing facilities to

develop area-wide administrative plans and procedures; coordinate the housing management

program with major functions and departments of regulatory agencies; and recommend changes

or amendments to improve management policies.

This level also requires knowledge and skill in the application of housing management

principles, concepts, and methodology to a variety of difficult and complex work assignments

involving the full range of local authority activities such as operations and maintenance,

assignments and utilization, periodic and special surveys or inspections, new construction and

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modernization, tenant-management relations, and related functional areas to assure the effective

use of facilities, equipment, and community resources.

Level 1-8 -- 1550 points

In addition to knowledge described in Level 1-7:

Mastery in the housing management field and related expert knowledge of Federal, State, and

regional housing policies, concepts, regulations, and laws including related legislative matters

and legal precedents to provide expert advisory services to management, technical, and

supervisory personnel in government, public or private institutions and agencies; to explore and

develop new management techniques and methodology; and to effect solutions to unique or

unusually complex problems regarding housing or community facilities, tenants, services, or

equipment.

Requires expert knowledge and skill in the identification and application of the latest

management concepts and techniques of housing programs to develop and appraise housing

policies and procedures, research and analyze management concepts, extend existing principles

to new and unusual applications, conduct novel and unprecedented studies o develop

management criteria, and prepare advisory materials on matters of regional importance.

This level also requires an extensive knowledge of regional housing trends and market

acceptability concerning such factors as design features, labor and material costs, availability

and acceptability of sites, construction methods, esthetic requirements and supply-demand

parameters to analyze and determine the feasibility of proposed projects, develop

recommendations for changes or improvements for use of local authorities, and perform

centralized consulting and advisory services for other agency specialists and local housing

representatives.

FACTOR 2, SUPERVISORY CONTROLS

This factor covers the nature and extent of direct or indirect controls exercised by the supervisor,

the employee's responsibility and the extent of review of completed work. Controls are

exercised by the supervisor in the way assignments, instructions, priorities, deadlines, and

objectives are provided and defined. Responsibility of the employee depends upon the extent to

which the employee is expected to plan, schedule, and coordinate various aspects of the work; to

modify or recommend modification of instructions; and to participate in establishing priorities

and defining objectives. The degree of review of completed work depends upon the nature and

extent of the assignment.

Level 2-1 -- 25 points

The housing supervisor makes assignments involving one-of-a-kind or repetitious housing

functions. Assignments are usually accompanied by clear and concise instructions concerning

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the manner in which the work is to be accomplished, and detailed information is provided by a

supervisor or a senior staff member.

The work is performed as instructed, without deviation, and the supervisor or senior staff

member is available for assistance or guidance on all matters not specifically covered by

instructions or guidelines.

The work is closely controlled through in-progress checks and the limited and structured nature

of assignments. Written work is checked at intervals by a senior staff member and, upon

completion, work is systematically reviewed by the supervisor for adherence to instructions and

procedures.

Level 2-2 -- 125 points

The housing supervisor or senior level staff member makes selected continuing or individual

assignments by indicating generally what is to be done; the limitation, quantity, and level of

housing functions expected; and the deadline or priority of assigned work tasks.

Recurring assignments are carried out independently without specific instructions. Situations

involving housing damage disputes, challenged local submissions, or other unfamiliar problems

not covered by instructions are referred to the supervisor or senior staff member for assistance or

resolution.

Completed assignments are reviewed to assure that work practices, techniques, records, and

other functions are technically accurate and in compliance with instructions or established

housing procedures. Review of the work increases with more difficult assignments if the tasks

have not been previously performed in similar assignments.

Level 2-3 -- 275 points

The housing supervisor or senior staff member makes housing assignments by defining

objectives, priorities, and deadlines and assisting the incumbent with unusual situations which do

not have clear precedents.

The incumbent plans and carries out the assignment while resolving problems and deviations in

accordance with established local instructions, agency policies, or normally accepted housing

practices.

Completed work is usually evaluated for technical soundness of conclusions or decisions, and

conformity to policies and existing requirements. The methods and techniques used to conclude

the assignments are not usually reviewed in detail.

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Level 2-4 -- 450 points

The housing supervisor sets the overall objectives and establishes the resources available. The

incumbent and housing supervisor, in consultation, develop the project deadlines, scope, and

level of work to be accomplished.

At this level, having developed expertise in the application of housing management principles

and practices in a variety of routine and unusually difficult assignments involving

Government-owned, assisted, leased, rented, or privately-owned housing projects and facilities,

the incumbent is responsible for planning and carrying out the assignment, resolving most of the

conflicts which arise, coordinating the work with others as necessary; and interpreting policy on

own initiative in terms of established objectives. In some assignments, the incumbent also

determines the alternate approaches to be taken and the methodology to be used.

Completed work is reviewed only from an overall standpoint in terms of feasibility,

compatibility with other work, or effectiveness in meeting requirements or expected results.

Level 2-5 -- 650 points

The supervisor provides administrative directions with assignments in terms of broadly defined

missions or functions.

The employee has responsibility for independently planning, designing, and carrying out

programs, projects, studies, or other work.

Results of the work are considered as technically authoritative and are normally accepted

without significant change. If the work should be reviewed, the review concerns such matters as

fulfillment of program objectives, effect of advice and influence of the overall program, or the

contribution to the advancement of technology. Recommendations for new projects and

alteration of objectives are usually evaluated for such considerations as availability of funds and

other resources, broad program goals, or national priorities.

FACTOR 3, GUIDELINES

This factor covers the nature of guidelines and the judgment needed to apply these guidelines.

Housing management functions and responsibilities vary in the specificity, applicability, and

availability of guidelines for performance of assignments. Consequently, the constraints and

judgmental demands placed upon housing management positions also vary. For example, the

existence of specific utilization instructions, management procedures, and agency policies may

limit the opportunity of the employee to make or recommend decisions or actions. However, in

the absence of such procedures or policies, or under broadly stated objectives, the housing

employee may use considerable judgment in researching new housing concepts and developing

unique management techniques and methodology.

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Guidelines should not be confused with the knowledge described under Factor 1. For example,

some positions require a knowledge of the full range of management techniques and methods

related to the planning, scheduling, budgeting, and use of housing resources. However, at a

given installation or project site, the policy may limit the application of management techniques

or specifically identify under what conditions some or all techniques may be applied. Such a

policy is a guideline that restricts the employee in the application of knowledge.

Level 3-1 -- 25 points

The incumbent is provided with a variety of specific, detailed instructions and procedures

concerning such functional areas as housing eligibility, assignment, use, termination, reporting

requirements, and other related directives that are clearly applicable to assigned tasks.

The work is performed in strict adherence to the guidelines. All deviations must be authorized

by the supervisor or senior staff member.

Level 3-2 -- 125 points

The incumbent is provided with a variety of administrative instructions, management procedures,

housing standards, and other established procedural guides that are usually directly applicable to

the assigned work. In addition, specific operating guides concerning habitability, occupancy,

maintenance, inspections, surveys, and other related requirements are also available for reference

purposes.

At this level the incumbent must use judgment in locating and selecting the appropriate

guidelines, references, or procedures applicable to the assigned functions. Established

procedures for performing such functions as onsite inspections, processing of applications,

requisitions, or complaints, and management reviews are to be used, but the incumbent may

exercise some discretion in selection among alternative approaches. Situations where significant

deviations are required will be referred to the housing supervisor.

Level 3-3 -- 275 points

The incumbent is provided a variety of agencywide regulations, standards, handbooks, and

inspection or survey schedules and guides related to the major housing activity areas. They are

usually not directly applicable to specific work assignments or lack sufficient detail regarding

such factors as maintenance, cost control, turnover rates, or other elements on which to base

management decisions or actions.

At this level the incumbent must use judgment and initiative in the selection, interpretation, and

application of the guides, making compromises and adaptations, when necessary, within the

framework of established housing objectives. The incumbent must also evaluate the impact or

results of the application of standard agency practices, management criteria, or other parameters

related to housing operations, and recommend changes or improvements to existing procedures

to accommodate new or unique situations or eliminate deficiencies in current practices.

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Level 3-4 -- 450 points

This level is characterized by the availability of agency policies, general program management

guides, and legal opinions or precedents related to the management, use, and operation of

housing projects, facilities, and other resources. These guides are usually inadequate for dealing

with the unusually difficult problems associated with the broad management planning normally

required in assignments typical of this level.

The incumbent is required to select, adapt, and apply housing policies and principles to assigned

projects where precedents are not directly applicable to the coordination of work forces and

resources or the negotiation of major issues and conflicts normally required at this level. In

addition, the incumbent must develop new operating techniques and use experienced judgment in

selecting approaches and evaluating management programs and related housing trends or

developments.

Level 3-5 -- 650 points

This level is characterized by the availability of Federal, State, and municipal policies,

regulations, laws, ordinances, and legislative proposals concerning such factors as the purchase,

design, development, construction, and effective use of nationwide housing resources.

The incumbent must exercise considerable judgment and ingenuity in interpreting and adapting

available policies or regulations and in developing new, unique, or improved management

criteria or methodology where existing guidelines are totally lacking in content or applicability.

The incumbent is recognized as a technical authority in housing management and administration,

with responsibility for developing policies, standards, procedures, and instructions for

nationwide guidance of other housing personnel.

FACTOR 4, COMPLEXITY

This factor covers the nature, number, variety, and intricacy of tasks, steps, processes, or

methods involved in the management, operation, and use of housing assets and resources; the

difficulty in identifying what needs to be done; and the difficulty and originality involved in

performing the work. At the low end of the scale, the work involves a number of related tasks in

support of specific management or technical operations required in the implementation of

housing programs or the operation and maintenance of physical housing assets. At the high end

of the scale, the work involves broad management planning and budgeting as a means of

coordinating work forces and other resources, and consulting or negotiating with housing

managers, tenants, and community representatives on broad programs or problems concerning

the development, operation, maintenance, and utilization of housing assets.

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Level 4-1 -- 25 points

At this level, the work consists of a limited variety of well defined and directly related

administrative tasks. For example, promptly contacting next available applicant upon

notification of vacancy; assigning vacant units by family size, unit size, or other clearly stated

criteria; and reviewing termination documents to verify appropriate clearances or approvals that

are indicated; or the preparation, assembly, and distribution of preliminary summaries pertaining

to assigned topics of a technical or administrative nature are typical of the housing management

functions performed at this level.

The work is performed as indicated by the supervisor, or as defined in local guidelines, or

previously encountered instructions, with little or no choice in deciding what needs to be done.

The work consists of the application of specific criteria related to such factors as family size,

status, location, and housing availability or the identification of factors which are readily

discernible in agency releases concerning housing management activities.

Level 4-2 -- 75 points

At this level, the work usually consists of selected assignments which involve a number of

related sequential steps, methods, and practices designed to orient the incumbent in the practical

application of housing management principles and techniques. For example, the work may

involve performing pre-assignment, termination, and final inspection of housing units to verify

the condition, habitability, and other parameters of interest or searching technical reports,

evaluating information, and drafting reports or replies to inquiries which can be used by senior

staff members as the basis for recommendations or interpretations.

The work involves the consideration and selection of various methods or techniques which are

usually defined in policies and instructions and are apparent, applicable, and readily verified to

accomplish such functions as counseling tenants regarding government and private housing

privileges, responsibilities, and availability; providing assistance to housing sponsors, project

managers, and occupants in the preparation and processing of routine applications, vouchers,

certifications, or complaints; and initiating corrective repair, maintenance, or other project

activities as required.

Variations in the work usually stem from differences in such factors as the local occupancy or

utilization procedures, in the condition of housing facilities, in the scope of inspections

performed, or in the nature of inquiries received.

Level 4-3 -- 150 points

The work at this level consists of assignments involving the relatively independent performance

of numerous standard housing management functions requiring different methods or techniques.

Assigned tasks are conventional with clearly identified objectives. For example: serving as a

member of periodic or special housing survey or audit teams to determine housing requirements;

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inspecting project facilities, grounds, and utilities as a basis for developing recommendations for

maintenance or improvement projects; establishing validity of payment claims; and performing

other activities related to the use, operation, and management of housing assets are typical of the

duties performed at this level.

Generally, the work to be performed at this level is prescribed in established schedules,

procedures, or plans. However, issues concerning compliance or conformity with established

housing parameters or criteria may often require such methods as reviewing case histories;

examining management records, forms or practices; interviewing project personnel or tenants;

or performing physical inspections to identify deficiencies, assess damages and determine the

appropriate corrective measures required.

The work involves conditions and factors that must be identified and considered during

completion of assigned tasks. For example, the type, age, size, and location of housing facilities

may often affect problem solving methods or techniques. In addition, some assignments may

require evaluation of drawings, plans, or work standards to ascertain the nature, extent, and

acceptability of required maintenance or repair activities; or the identification of organizational

over expenditures, duplications, or improper record keeping in order to develop

recommendations for management action.

Level 4-4 -- 225 points

The work at this level consists of continuing assignments involving direct responsibility for the

management control of one or more housing projects, facilities, or complexes. The work

typically involves the application of the full range of methods and processes related to the

planning, acquisition, construction, operation, occupancy, maintenance, improvement, and use of

a variety of housing assets including Government-owned, assisted, leased, rented, or

privately-owned facilities.

Decisions regarding what needs to be done require the assessment of such operations as project

organization and fiscal management; reporting systems; furnishings, supplies and equipment;

maintenance conditions and general housekeeping; occupancy and assignment activities; and

tenant relations. Such operations vary among projects or facilities and often require additional

review to resolve conflicting functions or erroneous data.

The work usually requires the assessment of such critical project activities as occupancy

turnover rates, current and projected operating costs, utility conservation efforts and structural or

physical condition of housing assets to formulate recommendations or directives governing

housing operations and maintain control of allotment obligations and expenditures to ensure

housing fund limitations are observed. The work also requires analysis of problem areas or

deficiencies; determining the feasibility of improvements or repairs within the framework of

established cost targets; and the development of recommendations and justification concerning

funds, personnel, and materials to accomplish all housing activities.

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Level 4-5 -- 325 points

The work at this level consists of assignments involving management planning, cost control and

coordination of work forces and resources; negotiating with management and tenants on

complex program matters and problems; and/or providing expert advisory services to

management, technical, and supervisory personnel in the agency, in other government agencies,

and in public or private institutions regarding housing management programs and the

development, acquisition, operation and use of housing assets.

Decisions regarding what needs to be done include the identification and definition of the nature

and scope of novel and obscure problems that often require analysis and evaluation of such

factors as general housing trends, market conditions, construction methods, material costs,

sources of supply or services, housing prices, and/or applicable area ordinances, regulations, or

laws governing the occupancy and operation of housing projects. Such factors are subject to

continuous change resulting from national or regional housing policies or priorities, construction

industry developments, utility cost fluctuations, and various other general business activities.

The work requires the identification of the latest techniques, procedures, and concepts in the

field of housing management to develop and appraise program policies and procedures; the

research and analysis of altered management concepts or methodology and the extension of

existing practices to new and unusual applications; and the conduct of novel and unprecedented

studies to develop management criteria and prepare advisory materials on matters of regional or

national importance.

FACTOR 5, SCOPE AND EFFECT

This factor covers the relationship between the nature of the work in terms of the purpose,

breadth, and depth of housing assignments, and the effect of work products or services both

within and outside the organization. At the lower end of the scale, the purpose is to perform

specific routine administrative functions which have little impact beyond the housing office. At

the high end of the scale, the purpose is to develop housing program policies that are essential to

agency housing programs and affect large numbers of tenants housed by the agency or other

instrumentalities on a continuing basis.

Only the effect of properly performed work is to be considered. No credit is given for the

possible consequences of employee error.

Level 5-1 -- 25 points

The purpose of the assignment is to accomplish specific processing and disposition of a limited

variety of activity reports, or to provide routine assignment, occupancy, and termination services

to applicants and tenants. Work assignments are frequently for training purposes and designed

to acquaint the employee with the technical methods and practices of housing management.

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The work product or service is required to facilitate the work of senior staff members or the

timely provision of limited service to applicants or tenants; however, it has little impact beyond

the immediate organizational unit.

Level 5-2 -- 75 points

The purpose of the work is primarily to provide assistance to senior staff members by performing

selected work assignments in accordance with basic procedures and instructions. The work,

which might involve physical inspections, processing complaints, appraising local submissions,

reviewing vouchers or certifications, and other similar tasks, usually composes a segment of an

assignment or project of broader scope.

The work product or service affects the adequacy, responsiveness, and accuracy of projects and

programs administered by senior staff members.

Level 5-3 -- 150 points

The purpose of the work is to plan, schedule, coordinate, and/or monitor the operational

management and efficient use of housing projects, facilities and resources; analyze problem

areas; and recommend or implement corrective measures within the framework of housing

program requirements.

The work, which involves treating a variety of occupancy related problems, formulating

directives, and evaluating the adequacy of services provided, affects the efficiency of housing

program operations and living conditions of the persons or families housed.

Level 5-4 -- 225 points

The purpose of the work is to provide expertise as a specialist in housing management

techniques and methodology by furnishing advisory services to other agency organizations on

specific problems, projects, programs, and functions. The work involves the development of

management plans and criteria related to the application of agency housing policies.

Work products affect major segments and activity areas of the agency's housing policies and

programs.

Level 5-5 -- 325 points

The purpose of the work is to develop housing management program policies, resolve critical

problems or issues related to policy application or conflict, and coordinate major program

functions within the agency and among other agencies or departments.

The work affects the development of agency housing policies, the work of other housing

advisors or program managers and the well being of substantial numbers of people.

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FACTOR 6, PERSONAL CONTACTS

This factor includes face-to-face contacts, telephone, or other dialogue with persons not in the

supervisory chain. Levels described under this factor are based on what is required to make the

initial contact, the difficulty of communicating with those contacted, and the setting in which the

contact takes place.

The nature of contacts range from those with other housing personnel in the immediate work

unit, to contacts with Federal, State, and local officials outside the agency. Points should be

credited under this factor only for contacts which are essential for successful performance of the

work and which have a demonstrable impact on the difficulty and responsibility of the work

performed.

The relationship between Factors 6 and 7 presumes that the same contacts will be evaluated for

both factors. Therefore, use the personal contacts which serve as the basis for the level selected

for Factor 7 as the basis for selecting a level for Factor 6.

Level 6-1 -- 10 points

Personal contacts are with other housing personnel, senior staff members, and specialists or

technicians within the immediate office or related support units within the organization.

Level 6-2 -- 25 points

In addition to the office contacts described at Level 6-1, personal contacts include housing

applicants, tenants, or dependents; housing personnel from various headquarters, regional, or

field levels of the agency or local housing authority; and visitors from other operating offices at

the installation. The contacts are usually established on a routine basis at the employee's

workplace.

Level 6-3 -- 60 points

In addition to the agency contacts described at Level 6-2, personal contacts include a variety of

management officials and representatives of public, private, and law enforcement agencies;

housing committees; tenant action groups; contractor representatives; and officials of

professional business organizations. On occasion, contacts are made with local groups and

representatives of civic, welfare, or recreational organizations. The assignments or objectives

dictate the frequency of personal contacts. They are held at the employee's workplace or at the

workplaces, meeting halls, conference facilities, or other locations available to the persons

contacted.

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Level 6-4 -- 110 points

Personal contacts are with high-ranking officials from outside the agency including Members of

Congress, nationally recognized housing officials, State governors, city mayors, and presidents

of large national firms. In addition, the employee may participate, as a technical expert, in

committees and seminars of national importance. These contacts are usually in highly

unstructured settings, conducted under a variety of different ground rules, and may be

established during routine or unscheduled problem related visits, or at special investigative

hearings, task group discussions, or other proceedings initiated by the persons contacted.

FACTOR 7, PURPOSE OF CONTACTS

Purpose of personal contacts ranges from factual exchanges of information to situations

involving significant or controversial issues and differing viewpoints, goals, or objectives. The

personal contacts which serve as the basis for the level selected for this factor must be the same

as the contacts which are the basis for the level selected for Factor 6.

Level 7-1 -- 20 points

Contacts are for the purpose of gathering or exchanging information or facts.

Level 7-2 -- 50 points

In addition to exchanging information, the purpose is to plan and/or coordinate management

functions with other agency housing personnel; serve as the principle point of contact and

discuss matters related to occupancy, maintenance, technical requirements, or other areas of

interest with local project representatives; resolve or eliminate problems; reach general

agreement on techniques; and clarify established goals, objectives, and responsibilities. The

persons contacted are usually interested in seeking improvements and economies in the

management and use of housing facilities.

Level 7-3 -- 120 points

The purpose is to influence or persuade agency or local housing specialists, tenants, and local

special interest committees or groups to accept plans, schedules, technical or policy

requirements, and methods that have elements of conflict; to negotiate or mediate agreement

among conflicting parties; to cooperate with and coordinate law enforcement efforts; or to

justify the feasibility or validity of proposals concerning housing facilities or resources to

agency officials or committees that are composed of housing specialists and others authorized to

grant approvals. The persons or groups contacted may be skeptical or uncooperative, and such

contacts may require skill in approach or methodology to obtain the desired effect.

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Housing Management Series, GS-1173 TS-56 September 1981

Level 7-4 -- 220 points

The purpose is to justify, defend, negotiate, or settle significant or highly controversial matters

pertaining to housing policies or programs. The work often involves presenting agency goals

and objectives at professional conferences or committees convened to plan long range housing

programs and develop standards and guides for broad activities. The work involves meeting

with other experts having a variety of viewpoints or objectives on issues of considerable

consequence or importance; presenting the agency's rationale or position on specific problems;

and participating in the problem solving process by negotiation, compromise, or developing

suitable alternatives.

FACTOR 8, PHYSICAL DEMANDS

This factor covers the requirements and physical demands placed on housing managers,

specialists and assistants by the work assignments. This includes physical characteristics and

abilities and the physical exertion involved in the work (e.g., walking, standing, bending,

climbing, or kneeling). To some extent the frequency or intensity of physical exertion must also

be considered, e.g., a job requiring frequent and prolonged standing involves more physical

exertion than a job requiring intermittent standing.

Level 8-1 -- 5 points

The work is principally sedentary. Typically, the employee may sit comfortably to do the work.

However, there may be some walking, standing, bending, carrying light books, or driving an

automobile. No special physical demands are required.

Level 8-2 -- 20 points

The work requires some physical exertion involved in frequent onsite visits to project locations

to conduct inspections of housing facilities, buildings, or grounds. The work involves long

periods of standing, walking over sometimes uneven surfaces, climbing stairs, and bending,

reaching, or similar activities.

FACTOR 9, WORK ENVIRONMENT

This factor covers the risks, discomforts, or unpleasantness that may be imposed upon employees

by various physical surroundings, environmental conditions, or job situations including the use

or wearing of safety equipment or devices associated with such conditions.

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Housing Management Series, GS-1173 TS-56 September 1981

Level 9-1 -- 5 points

The work involves normal risks or discomforts associated with an office environment. The work

area is usually adequately lighted, heated, and ventilated. There may be occasional exposure to

dusty or dirty conditions while visiting housing units or facilities undergoing repair,

maintenance, or renovation.

Level 9-2 -- 20 points

The work involves frequent exposure to moderate discomforts, risks, or unpleasantness such as

high level noises and vibrations, dust and grease, irritant fluids or fumes, moving parts of

machines, and external weather conditions. The work may require the use of protective

garments or devices such as hats, masks, boots, goggles, or shields when visiting construction

sites.

OPM BENCHMARK DESCRIPTIONS

HOUSING MANAGEMENT ASSISTANT, GS-1173-05, BMK #1

This position is located in the housing office at a military installation. The incumbent receives a

variety of developmental assignments selected to provide progressive skills in the methodology

and techniques of operating and utilizing government housing. The work is normally performed

under the close guidance of a higher level housing manager.

Duties

-- Performs pre-vacating, vacating, and assignment inspections; prepares deficiency reports

including rough sketches of conditions; and prepares reimbursement vouchers here tenant

responsibility for damages are apparent.

-- Receives and processes routine tenant complaints or requests for repair or maintenance of

inoperative, damaged, or broken fixtures, furnishings, equipment, or structures.

-- Maintains eligibility lists and assigns quarters in accordance with established procedures or

instructions. Prepares regular reports or other submissions concerning housing occupancy,

vacancy, placement and other related activities.

-- Counsels prospective and current tenants with regard to rights, privileges, and responsibilities

of occupancy in the project.

-- Coordinates the storage, handling, inventory, and movement of furniture, furnishings, or

equipment between warehouse and tenant quarters; obtains custody receipts; and maintains

records concerning inventory, placement, and condition.

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Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 points

Knowledge of a broad range of administrative practices and methods related to the inspection of

housing facilities; processing of tenant complaints; preparation of housing reports; control of

furniture, furnishings, or equipment; and a variety of similar tasks which includes providing

general assistance to higher level housing managers.

Knowledge of the housing organization and work flow procedures to counsel tenants; provide

general assistance to other housing personnel; collect, credit, or otherwise process rent or

charges to appropriate accounts; and perform related functions or tasks selected to develop

progressive skills in the management of government housing facilities.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 points

The housing supervisor or higher level housing manager makes selected, individual, or

continuing assignments by indicating the work to be performed, summaries or reports required,

and the limitations, priorities, or deadlines of the assigned tasks. The higher level housing

manager is usually available to provide assistance or guidance for new, difficult, or unusual

situations.

Recurring assignments involving inspections, collections, or processing of tenant complaints or

maintenance requests are accomplished independently. However, situations involving conflict or

disagreement among tenants or with management actions are referred to the supervisor or

housing manager for resolution.

Completed work products in the form of reports, summaries, or records and the methods used to

do the work are reviewed for technical accuracy, adherence to instructions, and compliance with

established procedures.

Factor 3, Guidelines -- Level 3-1 -- 25 points

The housing assistant is provided with a variety of specific, detailed instructions and procedures

related to assignment, use, termination, and reporting requirements that are applicable to most

major aspects of the assigned work.

The work is performed in accordance with the guidelines provided. All deviations must be

approved or authorized by the supervisor.

Factor 4, Complexity -- Level 4-2 -- 75 points

Most assignments consist of selected functions to orient the incumbent in the application of

housing management methods and practices. The work usually involves steps or work practices

that are sequential in nature and duties that are normally related. For example, the types of

inspections performed are related to the status of the housing unit, (pre-vacating, vacating or

pre-assignment) and the condition of the unit during previous inspections.

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The decisions regarding what needs to be done involve the selection from among methods or

practices that are clearly defined in available housing procedures and are easily verified.

Actions to be taken or variations in the work differ in terms of the subject matter of the inquiries

received, the types of units inspected, the nature of deficiencies found, or similar elements of a

factual nature.

Factor 5, Scope and Effect -- Level 5-1 -- 25 points

The work involves the performance of specific, routine assignment, occupancy, and termination

functions as a service to housing applicants or tenants and involves a limited variety of tasks

selected for training purposes.

The work occasionally serves to facilitate the work of higher level housing managers. However,

most assignments are designed to provide a limited variety of services to the persons or families

housed, with little impact beyond the immediate organization.

Factor 6, Personal Contacts -- Level 6-2 -- 25 points

In addition to contacts within the immediate office, personal contacts include housing applicants,

tenants and dependents, housing personnel from various levels within the agency, and

maintenance personnel from other organizations at the installation or contractor personnel,

usually in fairly structured situations.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 points

Contacts are usually for the purpose of gathering or exchanging factual or technical information.

Factor 8, Physical Demands -- Level 8-2 -- 20 points

The work involves frequent inspection of housing units and facilities, and requires prolonged

periods of standing, bending, walking, reaching, and similar activities.

Factor 9, Work Environment -- Level 9-1 -- 5 points

The work involves normal risks or discomforts. The work area is usually adequately lighted,

heated, and ventilated.

TOTAL POINTS -- 870

HOUSING MANAGEMENT ASSISTANT, GS-1173-05, BMK #2

This position is located in an agency area office. The incumbent receives a variety of

developmental assignments and usually works under the guidance of a higher level staff

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Housing Management Series, GS-1173 TS-56 September 1981

member. Assignments normally involve matters related to standard occupancy requirements and

assisting local housing officials.

Duties

-- Reviews routine housing program documents such as vouchers, applications, or certificates for

accuracy and conformance with agency requirements and processes in accordance with

established guides.

-- Provides advice and assistance to local housing managers or sponsors on routine occupancy

matters concerning the preparation and distribution of vouchers, applications, and other local

submissions.

-- Attends meetings or conferences with higher level staff members and assists in the preparation

of related reports.

-- Reviews incoming inquiries or correspondence, secures information from various reports,

guides, or other sources, and prepares tentative replies or summaries for use by higher level

staff members.

-- Accompanies higher level staff members on occupancy audits or surveys to observe

techniques and provides technical assistance as required.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 points

Knowledge of administrative methods and practices related to the implementation of agency

housing management programs to perform a variety of selected developmental assignments.

Skill in participation on occupancy survey and/or inspection teams; appraising local

applications, requests, or other submissions for adequacy; developing narrative reports; and

providing general assistance to higher level staff members.

Knowledge of area office organizational procedures and work flow to provide general assistance

to local housing personnel; process routine inquiries from applicants or other interested persons;

review procedural releases for content and applicability to assigned projects and prepare

summaries for higher level staff members; and perform similar related tasks.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 points

The housing supervisor or higher level staff member makes selected assignments by indicating

what is to be done and the level, quantity, or priority of assigned housing functions.

Recurring assignments are accomplished independently without specific instructions. However,

situations that require deviation from standard methods or practices are referred to the supervisor

or higher level staff member for assistance or resolution.

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The work is subject to review upon completion. Completed assignments and related records,

reports, and practices are evaluated for technical accuracy and compliance with established

procedures.

Factor 3, Guidelines -- Level 3-2 -- 125 points

Administrative instructions, operating procedures, housing standards, and other procedural

guides are available and usually directly applicable to the work assigned. Specific operating

guides concerning occupancy surveys, maintenance, habitability, and other requirements are also

available for use by the incumbent.

The incumbent must locate and select guides appropriate for the assigned tasks. Some

assignments such as onsite occupancy surveys and providing assistance to local housing

personnel may require minor changes in approach within the framework of established

guidelines. However, all major deviations from established procedures are referred to the

supervisor or higher level housing specialist.

Factor 4, Complexity -- Level 4-2 -- 75 points

Most assignments consist of selected tasks designed to orient the incumbent in the practical

application of housing management principles and techniques.

Decisions regarding what needs to be done involve selection among methods or practices that are

usually defined in basic instructions and are apparent, applicable, and easily verified.

Counseling project residents or local housing representatives on routine matters related to

occupancy requirements and processing routine housing documentation are typical of the

functions performed by the incumbent.

The work performed or responses prepared are usually directly related to local occupancy

requirements, the scope of inspection or survey functions performed, the nature of inquiries

received, or other clear-cut and definitive factors.

Factor 5, Scope and Effect -- Level 5-2 -- 75 points

The work involves performing assigned tasks in accordance with instructions or procedures in

support of a housing project or program of broader scope.

Completed work products or services in the form of oral or written reports or summaries,

processed documents, and the exchange of information related to occupancy requirements affects

the adequacy and responsiveness of projects administered by higher level staff members.

Factor 6, Personal Contacts -- Level 6-2 -- 25 points

Personal contacts include other agency housing specialists and housing applicants or residents.

In addition, such contacts include local housing officials and representatives of other public or

private agencies. Frequently, these contacts are established at the workplace on a routine basis.

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Housing Management Series, GS-1173 TS-56 September 1981

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 points

Contacts are for the purpose of gathering and exchanging a variety of routine and technical

information concerning the assigned work.

Factor 8, Physical Demands -- Level 8-1 -- 5 points

The work is principally sedentary. Some walking, standing, carrying light books, or driving an

automobile may be required. However, no special physical demands are required.

Factor 9, Work Environment -- Level 9-1 -- 5 points

The work involves normal discomforts associated with an office environment. There may be

occasional exposure to dusty or dirty conditions during project visits. However, the work area is

usually adequately lighted, heated, and ventilated.

TOTAL POINTS -- 1005

HOUSING MANAGEMENT ASSISTANT, GS-1173-07, BMK #1

This position is located in the housing management office at a military installation. The

incumbent receives a variety of assignments usually related to occupancy, maintenance, and

termination activities and works under the guidance of a higher level housing specialist. The

work normally involves the performance of standard housing management functions that

compose several segments of a broader project or program assignment.

Duties

-- Processes applicants for permanent and temporary quarters. Reviews applications for

accuracy and completeness of data. Counsels applicants regarding the availability, type, size,

and location of quarters.

-- Monitors the assignment of tenants to available quarters and schedules pre-occupancy,

pre-termination, and termination inspections. Determines authorized allowances and issues

nonavailability certificates as required.

-- Conducts joint tenant-management inspections of quarters to evaluate the cleanliness,

maintenance, and habitability of the unit, furnishings, equipment, and facilities. Schedules and

coordinates the maintenance, repair, or other work required and conducts follow-up inspections

to verify that discrepancies are corrected.

-- Participates in regular or periodic surveys or audits to identify housing requirements or

deficiencies, prepares draft survey reports of the activities assigned, coordinates findings with

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Housing Management Series, GS-1173 TS-56 September 1981

other survey team members, and develops recommendations for improvement or correction of

reported conditions.

-- Conducts special studies or reviews as assigned. For example, collects and assembles

statistical data regarding past and current operations and maintenance expenditures. Reviews

data and prepares short range estimates of projected costs for use by other installation personnel

in the preparation of financial reports or budgetary requests.

-- Participates in resolving a variety of housing problems by assembling facts, evaluating

information, and drafting reports and answers to correspondence which can be used as the basis

for recommendations, interpretations, and decisions by a higher level housing specialist.

Factor 1, Knowledge Required by the Position -- Level 1-5 -- 750 points

Knowledge of the fundamental principles, techniques, and methodology related to the

scheduling, coordinating, operation, and efficient utilization of government quarters and

facilities.

General knowledge of acceptable work standards associated with the repair, maintenance, or

improvement of facilities, equipment, furnishings, and other housing assets.

Factor 2, Supervisory Controls -- Level 2-3 -- 275 points

The supervisor or higher level housing manager makes assignments by defining project

requirements, work priorities, and task deadlines and assisting the incumbent with extreme

situations or unique problems.

The incumbent exercises resourcefulness and initiative while completing assignments in

accordance with established housing policies, instructions, prior training, and directives.

Completed work in the form of narrative recommendations, technical reports, inspection

findings, and other work products are reviewed for conformance with established policies and

requirements.

Factor 3, Guidelines -- Level 3-2 -- 125 points

The incumbent is provided with a variety of agency directives, administrative instructions,

management procedures, housing habitability standards, and other procedural guidelines that are

usually applicable to the work or tasks assigned. Specific guides concerning such functions as

assignments, occupancy, inspections, maintenance, and other requirements are available for use.

The incumbent must use judgment in selecting the appropriate procedure, schedule, or criteria

for specific work assignments and may select from among several methods defined within the

scope of the guidance materials.

Factor 4, Complexity -- Level 4-3 -- 150 points

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Housing Management Series, GS-1173 TS-56 September 1981

Assignments are conventional in nature and involve functions and duties related to a number of

different aspects of broader project assignments. The incumbent conducts special studies or

audits to support budgetary, maintenance, improvement, or occupancy activities at the project

and develops data, evaluates findings, and prepares recommendations for improvement or

correction of deficiencies.

Decisions regarding what needs to be done usually depend upon the evaluation of information,

data, or facts developed during inspections, surveys, or interviews. The corrective actions,

proposed or implemented, are typically selected on the basis of specific objectives and

requirements of the project.

The work involves elements such as the physical condition of structure which have an impact on

such activities as the maintainability of housing units, tenant relations, housing improvements,

and other factors that must be considered in determining the level and extent of corrective

actions required.

Factor 5, Scope and Effect -- Level 5-3 -- 150 points

The purpose of the work is to schedule, coordinate, and monitor activities related to the

operational management and utilization of a government housing project; analyze problem areas;

and recommend or implement a variety of conventional corrective measures within the

framework of housing program requirements.

In addition to facilitating the work of higher level housing managers, the work affects the

efficiency and adequacy of the housing program; the quality and quantity of services provided;

and the socioeconomic conditions of the families or persons housed.

Factor 6, Personal Contacts -- Level 6-2 -- 25 points

Personal contacts include applicants, tenants, maintenance personnel, and housing specialists

from various levels within the agency. The contacts are usually established on a scheduled or

routine basis at the employee's workplace or the tenant's living quarters.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 points

The purpose is to coordinate the work, exchange information, and resolve operating problems

with persons seeking similar goals. This includes informing tenants of housing requirements or

non-compliance concerning maintenance, cleanliness or habitability and issuing repair or

compliance orders.

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Housing Management Series, GS-1173 TS-56 September 1981

Factor 8, Physical Demands -- Level 8-2 -- 20 points

The work, which involves frequent travel and inspections in and about project facilities, requires

some physical exertion while standing for long periods, walking on uneven surfaces, and

bending, reaching, or stretching.

Factor 9, Work Environment -- Level 9-1 -- 5 points

The work involves everyday risks or discomforts. The work area is usually adequately lighted,

heated, and ventilated. There are scheduled visits to housing units or facilities where there may

be occasional exposure to dirt, dust or other irritants caused by repair or maintenance activities.

TOTAL POINTS -- 1550

HOUSING MANAGEMENT ASSISTANT, GS-1173-07, BMK #2

This position is located in an agency area office. The incumbent receives a variety of selected

assignments and usually works under the guidance of a higher level staff member. The work

normally involves the performance of standard housing management functions that compose a

segment of a broader project assignment.

Duties

-- Reviews assigned local housing policy, procedural, or administrative releases, applications,

plans, contracts, or project status reports for content, applicability, and conformance with agency

policies and regulations. Prepares narrative reports and recommendations for improvement or

correction of deficiencies noted.

-- Participates as a member of agency housing survey teams to evaluate local project activities

concerning occupancy practices, maintenance conditions, modernization projects, or other

assigned activity areas. Performs inspections, observes negotiations, and provides general

assistance to higher level team members, as required.

-- Develops survey reports, coordinates findings with other team members, and prepares

recommendations for correction of observed deficiencies.

-- Conducts review and evaluation of assigned topics of a technical, administrative, or program

nature and drafts statistical or narrative reports for use as reference material by higher level staff

members at meetings or conferences.

-- Provides advice and assistance to local housing officials or residents on routine matters

pertaining to housing admissions, income limits, rent ranges, grievance procedures, and other