Mobile App User Guide

Mobile App User Guide Introduction: iPhone

Version 10.14 – August 27, 2024 Page 1 of 7

Current version and Last revision date

Introduction: iPhone

Version 10.14 – August 27, 2024

Collection of Guides

The Mobile App User Guide is a collection of several documents.

• This guide includes information about:

♦ Overview

♦ Download / Sign In

♦ Settings / Get Help / Leave Feedback

• There are additional guides for these features/services:

♦ Travel

♦ Expense

♦ Invoice

♦ Request

♦ Budget

♦ Drive (and an additional FAQ)

♦ ExpenseIt (and an additional FAQ)

♦ Fapiao Capture

♦ Fapiao Capture (Chinese Version)

♦ Receipts

Please Note:

• The SAP Concur app for iOS and Android supports universal links, i.e. links that navigate

directly to the app if it is installed or to the website if not.

• Such links are included in notification emails from SAP Concur related to the

expense report changes.

• Universal link support for customers own use is currently not supported.

• Some security solutions may block the links embedded into email from opening the app

directly. The proper exceptions for the security policy should be configured for SAP

Concur universal link URLs (pattern to match: https://*.concursolutions.com/*). Known

cases are:

• MDM/MAM policy that prescribes to open any link tapped in Outlook mobile

app only in specified browser.

• Outlook mail server phishing protection that wraps all link embedded into e-

mails to open the safety check service first.

IMPORTANT: These

documents describe the

features that are available

using the mobile app.

However, be aware that your

company's configuration may

not allow for all of the

features described in these

documents. Generally, if a

feature is not available in

your configuration of the web

version of SAP Concur, then

it is not available in the

mobile app.

Mobile App User Guide Introduction: iPhone

Version 10.14 – August 27, 2024 Page 2 of 7

Overview

You can use SAP Concur on your mobile device to assist with your Expense, Travel,

Invoice, and Request needs. Because you are using your mobile device, you can

access your information in a cab, in a meeting, at the restaurant – where your

laptop is not available or is too cumbersome.

You can check your itinerary; book a flight, rental car, Amtrak, or hotel; get

directions from your current location. You can enter out-of-pocket expenses real-

time and take a picture of the associated receipt; create, submit, and check the

status of your expense reports…and much more.

If you are an approver, you can approve expense reports, requests, payment

requests (Invoice), etc.

THIS GUIDE - This series of guides provides brief "how to" steps. It assumes that

the user already knows how to use the web version of SAP Concur and already

understands the concepts of Expense (expenses, itemizations, attendees, etc.),

Travel (booking, rules, etc.), Invoice (payment requests, purchase requests, etc.),

the approval process, and so on. It also assumes that the user is generally familiar

with their mobile device.

These guides are available in DOC and PDF format. You can use the DOC as a

starting point for your own training materials.

Both are available in online Help (end user and admin) in the web version of SAP

Concur.

Download

The Concur Mobile Registration link appears on the Profile menu in the web version of SAP

Concur. Two reasons to use this page:

• You can download the app or you can use this page to request a link.

• When you log in to the app, depending on your company's configuration, you can use the

same login credentials that you use for the web version of SAP Concur or you can use

Single Sign On (known as SSO). (If your company uses SSO, this page will be slightly

different.)

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Tap in your device apps

list. Then, on the Sign in to

Concur screen, enter your

verified work email or your

SAP Concur (web version)

username. Tap Next. On the

next screen, enter your

password and tap Sign In to

Concur.

NOTE: You will need to

verify your email address –

in the web version of SAP

Concur click Profile >

Profile Settings > Your

Information > Email

Addresses - if you are

signing into the SAP Concur mobile app with your email address

instead of username.

– or –

Tap

if your company uses SSO to access the SAP Concur mobile app.

NOTE: SAP Concur will not let you sign in if your device does not have a passcode or if your

device has been compromised (modified to remove manufacturer restrictions).

You must set up two-factor authentication to continue signing in.

To add your SAP Concur account to the authenticator app, scan the

QR code on the Sign In page. You can also use an authenticator

app (such as Microsoft Authenticator or Google Authenticator) to

scan the QR code. If you can’t scan the QR code, select the Set up

manually with a key link.

Copy the six-digit code that was generated

from the app into the Authentication

Code field, and then press Sign In.

 For more information, please review

the Shared: SAP Concur Two Factor

Authentication Setup Guide.

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Permissions

The home screen provides access to your trips, expenses, expense reports, approvals, and

more.

The options that are available on the home screen vary depending on your permissions. For

example, if you can access Expense on the web version of SAP Concur, then you can access

Expense in the mobile app. The same applies to other SAP Concur services.

Settings / Help / Feedback

Settings

Use settings for the following:

• Save your username

• Automatically sign in

• Turn on Touch ID

• Turn on Face ID

• Send an error log to SAP Concur

• Clear the cache

• Reset to the factory defaults

• Sign out

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Get Help

Use Help on the menu screen to search for help topics or find helpful articles.

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Leave Feedback

Use Leave Feedback on the menu screen to send feedback.

1) On the menu screen, tap Leave Feedback.

2) On the Feedback screen, enter the desired

feedback.

3) Tap Submit.

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Message Center

Use the Message Center (upper-right corner) to access direct

messages from SAP Concur.

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