FINANCIAL INDUSTRY REGULATORY AUTHORITY LETTER OF

FINANCIAL INDUSTRY REGULATORY AUTHORITY

LETTER OF ACCEPTANCE, WAIVER, AND CONSENT

NO. 2020066971201

TO: Department of Enforcement

Financial Industry Regulatory Authority (FINRA)

RE: Robinhood Financial LLC (Respondent)

Member Firm

CRD No. 165998

Pursuant to FINRA Rule 9216, Respondent Robinhood Financial LLC submits this Letter of

Acceptance, Waiver, and Consent (AWC) for the purpose of proposing a settlement of the

alleged rule violations described below. This AWC is submitted on the condition that, if

accepted, FINRA will not bring any future actions against Respondent alleging violations based

on the same factual findings described in this AWC.

I.

ACCEPTANCE AND CONSENT

A. Respondent hereby accepts and consents, without admitting or denying the findings and

solely for the purposes of this proceeding and any other proceeding brought by or on

behalf of FINRA, or to which FINRA is a party, prior to a hearing and without an

adjudication of any issue of law or fact, to the entry of the following findings by FINRA:

BACKGROUND

Robinhood Financial LLC became a FINRA member firm in October 2013 and launched

online trading in December 2014. Robinhood is a FinTech

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firm that offers commission-

free, self-directed trading for retail investors through its mobile applications and website.

Robinhood is headquartered in Menlo Park, California, and has approximately 770

registered representatives and six branch offices.

In December 2019, Robinhood entered into an AWC with FINRA (No. 2017056224001),

through which it consented to findings that, from October 1, 2016, through November 9,

2017, the firm violated FINRA Rules 5310(a), 5310.09, 3110(a), 3110(b), and 2010 by

not exercising reasonable diligence to ascertain that the broker-dealers to which it routed

customer orders for payment for order flow provided the best execution quality as

compared to other execution venues and by not having a reasonably designed supervisory

system and procedures to achieve compliance with its best execution obligations under

FINRA’s rules. The firm consented to a censure, a $1,250,000 fine, and an undertaking to

retain an independent consultant to conduct a comprehensive review of the adequacy of

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“FinTech” refers to new uses of financial technology. See https://www.finra.org/rules-guidance/key-topics/fintech.

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the firm’s policies, systems, procedures, and training relating to achieving compliance

with FINRA Rule 5310.

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In December 2020, Robinhood entered into an Offer of Settlement with the Securities and

Exchange Commission, through which it consented to findings that the firm made

material misstatements and omissions relating to its receipt of payment for order flow and

relating to the execution quality it achieved for its customers’ orders, in violation of

Sections 17(a)(2) and 17(a)(3) of the Securities Act of 1933 (Securities Act), and that

Robinhood did not maintain required records, in violation of Section 17(a) of the

Securities Exchange Act of 1934 (Exchange Act) and Rule 17a-4 thereunder. The SEC

imposed the following sanctions: (1) an order to cease and desist from committing or

causing any violations and any future violations of Section 17(a) of the Securities Act and

Section 17(a) of the Exchange Act and Rule 17a-4 thereunder; (2) a censure; (3) a

$65,000,000 civil money penalty; and (4) an undertaking to retain an independent

compliance consultant to, among other things, conduct a comprehensive review of

Robinhood’s policies and procedures to ensure that Robinhood’s retail communications

comply with the requirements of the federal securities laws.

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OVERVIEW

Robinhood is an introducing broker-dealer that provides commission-free trading to retail

customers through its website and mobile applications. The firm’s stated mission is to

“democratize and de-mystify finance for all,” and to “make investing friendly,

approachable, and understandable for newcomers and experts alike.” Since launching its

online trading platforms in December 2014, Robinhood has quickly attracted

customers—many of whom are relatively young and new to investing

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—including

through offerings such as no-minimum, commission-free trading and a user interface

“designed to . . . appeal to a new generation of investors who are more comfortable

trading on smartphones.” Through these and other initiatives, Robinhood has experienced

dramatic growth—from fewer than 500,000 customers in 2015 to over 31 million today.

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False and misleading information distributed to customers – Despite Robinhood’s

mission to “de-mystify finance for all” and to make investing “understandable for

newcomers and experts alike,” during certain periods since September 2016, the firm has

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Robinhood retained a consultant (the Third-Party Consultant) in connection with its December 2019 AWC with

FINRA to conduct a non-privileged review of the adequacy of the firm’s policies, systems, procedures, and training

relating to achieving compliance with FINRA Rule 5310.

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Robinhood retained the same Third-Party Consultant in connection with its December 2020 Offer of Settlement

with the SEC.

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For more information about the firm, including prior regulatory events, visit BrokerCheck® at

www.finra.org/brokercheck.

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As of February 2021, the median age of Robinhood’s customers was 31, and approximately half of the firm’s

customers self-identified as first-time investors. The median customer account size was approximately $240, and the

average account size was approximately $5,000.

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Of these accounts, approximately 18 million were funded as of the end of the first quarter 2021.

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negligently communicated a wide array of false and misleading information to its

customers. Among others:

• Robinhood falsely told “Robinhood Instant” customers that they had to upgrade to

“Robinhood Gold” to trade on margin when, in fact, Robinhood allowed “Instant”

customers to place options trades that could trigger the use of margin.

• Robinhood falsely told “Robinhood Gold” customers that they could “disable”

margin in their accounts when, in fact, Robinhood allowed “Gold” customers to

place options trades that could trigger the use of margin even after they had

“disabled” margin.

• Robinhood displayed inaccurate cash balances to certain customers. Some

inaccuracies were significant. For example, Robinhood displayed to many

customers negative cash balances that were twice as large as they actually were.

• Robinhood provided false information to customers about the risks associated

with certain options transactions. For example, Robinhood falsely told customers

that they would “never lose more than the premium paid to enter [a] debit spread”

when customers could, and many did, lose vastly more than the premiums they

paid.

• Robinhood issued to certain customers erroneous margin calls and margin call

warnings, telling them that they were in “danger of a margin call” when they were

not.

As a result of these and other false and misleading statements, Robinhood violated

FINRA Rule 2010, which prohibits FINRA member firms from making

misrepresentations to customers. Robinhood’s negligent dissemination of false and

misleading information to its customers separately violated FINRA Rules 2210 and 2220,

which set forth content standards for firms’ communications with customers. Because

Robinhood failed to have a reasonably designed supervisory system and procedures to

achieve compliance with FINRA rules and applicable securities laws requiring that

communications with customers be truthful and not misleading, it also violated FINRA

Rules 3110 and 2010.

Failure to exercise due diligence before approving options accounts – Since Robinhood

began offering options trading to customers in December 2017, the firm has failed to

exercise due diligence before approving customers to trade options. Although the firm’s

written supervisory procedures assign registered options principals the responsibility of

approving accounts for options trading, the firm, in practice, has relied on computer

algorithms—known at Robinhood as “option account approval bots”—with only limited

oversight by firm principals. This system suffers from a number of flaws, including the

following:

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• The bots were programmed to approve options trading based on inconsistent or

illogical information, including for customers who were younger than 21 years

old but who claimed to have had more than three years’ experience trading

options.

• The bots approved certain customers with low risk tolerance for options trading,

even though the firm’s written procedures prohibited the firm from approving

those customers from trading options.

• The bots were programmed only to take into account the most recent information

provided by customers, meaning that the firm approved for options trading

customers whom it had previously rejected for options trading—often only

minutes earlier.

As a result of these flaws and Robinhood’s overall failure to exercise due diligence

before approving customers for options trading, the firm has approved thousands of

customers who did not satisfy the firm’s eligibility criteria or whose accounts contained

red flags that options trading may not be appropriate for them, in violation of FINRA

Rules 3110, 2360, and 2010.

Failure to supervise technology critical to providing customers with core broker-dealer

services – From January 2018 to February 2021, Robinhood failed to reasonably

supervise the operation and maintenance of its technology, which, as a FinTech firm,

Robinhood relies upon to deliver core functions, including accepting and executing

customer orders. Instead, Robinhood outsourced the operation and maintenance of its

technology to its parent company, Robinhood Markets, Inc. (RHM)—which is not a

FINRA member firm—without broker-dealer oversight. Robinhood experienced a series

of outages and critical systems failures between 2018 and late 2020, which, in turn,

prevented Robinhood from providing its customers with basic broker-dealer services,

such as order entry and execution. The most serious outage, which occurred on March 2-

3, 2020, rendered the website and mobile applications inoperable. During the March

outage, all of Robinhood’s customers were unable to trade. These outages persisted

despite two warnings from FINRA that the firm was not reasonably supervising its

technology.

Because Robinhood failed to reasonably supervise the operation and maintenance of the

technology it relied upon to provide core broker-dealer services, Robinhood violated

FINRA Rules 3110 and 2010.

Failure to create a reasonably designed business continuity plan – At the time of the

March 2-3 outage, Robinhood’s business continuity plan (BCP) was not reasonably

designed to allow the firm to meet its obligations to customers in the event of a

significant business disruption, as required by FINRA Rule 4370. Robinhood’s BCP was

limited to events that physically prevented employees from working from the firm’s

premises. As such, the firm did not consider applying its BCP to technology-related

business disruptions, including the March 2-3 outage, which Robinhood considered an

“existential” threat to its business. In addition, the firm’s BCP was not reasonably

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tailored to the firm’s business model. For example, the BCP referenced backup methods

for accepting and executing customer orders that the firm did not have. As a result,

Robinhood violated FINRA Rules 4370 and 2010.

Failure to report customer complaints to FINRA – Between January 2018 and

December 2020, Robinhood failed to report to FINRA tens of thousands of customer

complaints that it was required to report under FINRA Rule 4530, including complaints

that Robinhood provided customers with false or misleading information and that

customers suffered losses as a result of the firm’s outages and systems failures. As a

result of its failure to report these, and other, customer complaints, Robinhood violated

FINRA Rules 4530(d) and 2010.

Failure to have a reasonably designed customer identification program – From June

2016 to November 2018, Robinhood failed to establish or maintain a customer

identification program that was appropriate for the firm’s size and business. The firm

approved more than 5.5 million new customer accounts during that period, relying on a

customer identification system that was largely automated and suffered from flaws. For

example, even though Robinhood received alerts flagging certain applications as

potentially fraudulent—including applications where the customer’s purported Social

Security number belonged to a person who was deceased—Robinhood’s customer

identification system “overrode” those alerts and approved the applications without any

review. In all, Robinhood approved more than 90,000 accounts from June 2016 to

November 2018 that had been flagged for potential fraud without further manual review.

As a result of its failure to have a reasonably designed customer identification program,

Robinhood opened thousands of accounts despite red flags of potential fraud or identity

theft, in violation of FINRA Rules 3310 and 2010.

Failure to display complete market data information – Between January 2018 and

November 2019, Robinhood failed to display complete market data information on its

website and mobile applications, as required by Rule 603(c) of Regulation NMS of the

Exchange Act. As a result, Robinhood violated Rule 603(c) and FINRA Rule 2010.

FACTS AND VIOLATIVE CONDUCT

A. Robinhood communicated false and misleading information to customers.

FINRA Rule 2010 requires firms to observe high standards of commercial honor and just

and equitable principles of trade in the conduct of their business. Making a negligent

misrepresentation or an omission of a material fact to customers violates FINRA Rule

2010, as it is inconsistent with just and equitable principles of trade.

FINRA Rules 2210 and 2220 set forth content standards for firms’ communications with

customers. FINRA Rule 2210 requires, among other things, that communications be “fair

and balanced”; not contain any “false, exaggerated, unwarranted, promissory or

misleading statement or claim”; and not omit “any material fact . . . if the omission, in

light of the context of the material presented, would cause the communications to be

misleading.” And FINRA Rule 2220, which addresses member firms’ communications

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about options trading, requires firms to “avoid[]” making “broad generalities” about the

risks of options trading, and prohibits, among other things, making “any untrue statement

or omission of a material fact” or any statement that “is otherwise false or misleading,” or

that “fails to reflect the risks attendant to options transactions and the complexities of

certain options investment strategies.” A violation of FINRA Rules 2210 and 2220 also

constitutes a violation of FINRA Rule 2010.

FINRA Rule 3110 requires that firms establish and maintain a supervisory system, and

establish, maintain, and enforce written supervisory procedures, that are reasonably

designed to achieve compliance with applicable securities laws and regulations, and with

applicable FINRA rules. A violation of FINRA Rule 3110 also constitutes a violation of

FINRA Rule 2010.

1. Robinhood negligently misrepresents to customers that certain

accounts are not margin-enabled.

“Robinhood Instant” accounts are the default account type for all new Robinhood

customers. Since December 2017, Robinhood has falsely told “Robinhood Instant”

customers that they can only “trade using unsettled funds up to the amount in their

Robinhood Instant accounts.” Indeed, Robinhood has misrepresented on its website that

access to margin requires customers to upgrade to “Robinhood Gold” accounts:

Since at least April 10, 2019, Robinhood has falsely told “Robinhood Gold” customers

that they can “disable” margin. The firm’s website states:

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Moreover, when customers sign up for “Robinhood Gold,” the firm gives them the option

to turn margin investing “On” or “Off.” And if a customer opts into margin, the firm

offers him or her the option to “Disable Margin Investing”:

Despite these statements, Robinhood has allowed approximately 818,000 customers who

had been approved for options trading—either “Instant” customers or “Gold” customers

with margin “disabled”—to make trades, such as options spreads, that could and often

did automatically trigger the use of margin. For instance, the firm permitted those

customers to enter into options spreads which, if assigned on the short leg, required the

use of margin to satisfy the assignment. Robinhood fails to disclose to customers that—

even if they have an “Instant” account or a “Gold” account with margin “disabled”—they

still can make trades that can result in the use of potentially hundreds of thousands of

dollars of margin.

Robinhood’s misrepresentations have confused some customers. For instance, Customer

A, a 20-year-old “Robinhood Gold” customer who had turned margin “off,” took his own

life in June 2020. In a note found after his death, he expressed confusion as to how he

could have used margin to purchase securities upon assignment of the short leg of an

options spread because, he believed, he had not “turned on” margin in his account.

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Other customers who received margin calls after being assigned on the short legs of their

options spreads were similarly confused. For example, one “Robinhood Instant” customer

complained to Robinhood that he had not been “set up for margin investing.” And after

receiving a $271,986.64 margin call following an options assignment, a “Robinhood

Gold” customer wrote in emails to the firm: “This must not be accurate as margin trading

is off in my account. . . . I DO NOT have margin trading enabled on my account. . . . I

specifically selected to not trade on margin to limit my losses only to what I personally

have in my account.”

By making negligent misrepresentations and omissions of material fact about whether

customers had margin enabled in their accounts, Robinhood violated FINRA Rule 2010,

as well as FINRA Rules 2210 and 2010.

2. Robinhood displayed inaccurate cash balances and buying power

calculations.

Between December 2019 and June 2020, Robinhood displayed on its website and its

mobile applications inaccurate cash balances to more than 135,000 customers. Robinhood

either doubled these customers’ actual negative cash balances or inflated their cash

balances by displaying buying power as “cash.” The firm displayed these erroneous cash

balances to “Robinhood Instant” and “Robinhood Gold” customers who either: (1) were

randomly provided a test account feature by Robinhood or (2) enrolled in the firm’s cash

management program.

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The type of inaccurate cash balance that Robinhood displayed varied by account type:

• For “Instant” customers and “Gold” customers who had toggled margin “off,”

from December 2019 to June 2020, Robinhood’s website and mobile applications

displayed negative cash balances that were double those customers’ actual

negative cash balances. For example, the day before Customer A died, Robinhood

displayed to the customer a cash balance of –$730,165.72, even though the

customer’s account’s actual cash balance was –$365,530.60. Customer A had

incurred the –$365,530.60 balance after being assigned early on the short leg of

an options spread transaction.

• For “Gold” customers who had toggled margin “on,” from December 2019 to

March 2020, Robinhood’s website displayed cash balances that reflected their

accounts’ buying power, rather than their actual cash balances. Thus, for example,

during a live demonstration to FINRA staff of trading activity in a mock account,

the firm’s website displayed the account’s cash balance as a positive value,

$2,311.44—a figure reflecting the account’s buying power due to the account’s

ability to use margin. In fact, the account’s actual cash balance was negative: -

–$609.

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The firm advertised the cash management program as one through which customers could earn “interest . . . on

uninvested cash swept from your brokerage account to the program banks.”

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Likewise, from September 2016 through September 2020, Robinhood displayed to

approximately 4.2 million customers inaccurate “negative buying power” values in

amounts that were double those customers’ negative cash balances. The customers to

whom Robinhood inaccurately displayed “negative buying power” in this manner were

“Instant” accountholders and “Gold” accountholders who had toggled margin “off.”

These customers’ actual “negative buying power” was equal to the amount of their

negative cash balances—and not, as Robinhood had displayed to them, double that

amount.

Robinhood has corrected the issues that caused the firm to display the inaccurate cash and

“negative buying power” values described above.

By displaying inaccurate cash and buying power calculations to customers, Robinhood

violated FINRA Rule 2010, as well as FINRA Rules 2210 and 2010.

3. Robinhood negligently misrepresented the risks associated with

options spread transactions and the actions the firm would take with

those positions on its customers’ behalf.

From January 2018 to March 2021, Robinhood made misrepresentations and omissions

of material fact about options spread transactions. First, Robinhood misstated the risk of

loss associated with options spread transactions, and second, the firm provided customers

with false information about the actions the firm would take as to those spreads on the

expiration date. As a result of these negligent misrepresentations and omissions, at least

630 customers incurred losses totaling over $5.73 million.

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This AWC requires Robinhood to pay as restitution the $5,731,520.67 in losses that customers suffered as a result

of its negligent misrepresentations and omissions about options spread transactions. Robinhood has represented to

FINRA that it already has paid or intends to pay $3,639,948.70 of that amount to 134 customers.

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a. Robinhood negligently misrepresented the potential risk of loss

associated with options spread transactions.

Robinhood published false and misleading information on its website about the risk of

loss associated with, in particular, debit spreads, and the firm falsely assured customers

who had entered into options spreads that they did not need to take action to mitigate risk

heading into options expiration:

This statement

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was false and misleading in that it did not account for the risk of loss

customers face when either: (1) a short option that is held to expiration is assigned and

the long option expires worthless or (2) the short option is not assigned and the long

option is exercised, whether by Robinhood or by the customer. Contrary to Robinhood’s

statement, either of these circumstances can result in customers suffering losses far

exceeding the premium the customer paid to enter a spread.

In addition, on its website and in emails to customers, Robinhood falsely assured

customers that they did not need to take action to mitigate risk in the days and hours

preceding options expiration. On its website, Robinhood informed customers that if the

stock went “below the low” (in the case of call credit spreads) or “above the high” (in the

case of put credit spreads) at expiration, Robinhood would “automatically let both

options expire worthless, so you don’t need to worry about checking the app.” These

statements failed to disclose that if customers relied on Robinhood’s statements and did

not close their positions prior to expiration, their short options could still be assigned

(e.g., by going in the money after hours)—resulting in losses.

Moreover, during the week that customers’ options contracts were due to expire,

Robinhood sent customers emails stating that, for short options positions, “[y]ou’ve

already set aside the appropriate collateral for assignment.” This statement was false in

that it did not account for the fact that customers needed to take additional action to

mitigate risk in the days and hours preceding expiration. For customers who had entered

into options spread transactions, the “collateral for assignment” either was: (1) the long

option that secured the spread (in the case of a debit spread) or (2) the long option, as

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Robinhood’s website contained a nearly identical claim about put debit spreads, falsely informing customers that

“[y]ou’ll never lose more than the premium you paid to enter the put debit spread. If the underlying stock is at or

above your higher strike price at expiration you’ll lose the maximum amount, the debit paid when you entered the

position. If this is the case, both put options will expire worthless.”

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well as cash that the customer had set aside when entering the spread (in the case of a

credit spread). However, Robinhood failed to disclose that if customers were assigned on

the short leg, they would need to exercise the long option that they had purchased as

collateral for the spread. Likewise, Robinhood failed to disclose that if customers did not

close their positions heading into expiration, there could be a window of time in which

the short options could be assigned but the customers would not be able to exercise their

long options—thus leaving them exposed on their short obligations.

Many customers who may have relied on Robinhood’s statements experienced significant

losses. On September 4, 2020, for example, over 130 Robinhood customers who held

expiring Tesla options spreads incurred losses either because they were assigned on their

short options after hours while their long options expired worthless, or because

Robinhood exercised their long options while their short options were not assigned. On

average, these customers lost tens of thousands of dollars, even though Robinhood had

informed them that their maximum losses would be a fraction of that amount.

Robinhood has discontinued its misstatements about the risk of loss associated with

options spread transactions.

b. Robinhood negligently misrepresented to customers the conditions

under which it would exercise the long legs of options spread

positions instead of closing them.

Robinhood also falsely told customers who had entered into options spread transactions

that the firm would sell, rather than exercise, their long options if they did not have the

buying power (or underlying shares) necessary for exercise.

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In fact, Robinhood

exercised many of those customers’ long options, causing the customers to incur

significant losses.

Robinhood made these misrepresentations both on its website and in emails to customers.

In educational materials posted to its website, Robinhood stated, “If your option is in the

money, Robinhood will automatically exercise it for you at expiration unless . . . [y]ou

don’t have sufficient buying power.” And the week that customers’ long options were set

to expire, Robinhood sent them emails stating, “We will automatically exercise any

option in the money if you have enough buying power. If you don’t, we’ll sell your

option for you about 1 hour before it expires.” Robinhood repeated that message on the

day of expiration: the firm sent customers with expiring long options emails advising

customers that if they did not have sufficient shares of the underlying security (for put

options) or sufficient buying power to purchase shares (for call options), Robinhood

would “sell your option(s) about an hour before market close.”

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These customers did not have sufficient buying power or the underlying shares necessary to exercise the long

options because the short legs of their options spread transactions were not assigned. For example, if a customer was

in a call spread, Robinhood automatically exercised the long call option, thus purchasing shares of the underlying

security. This required the customer to fund the purchase—without the benefit of the sale proceeds from assignment

of the short call option (which never occurred).

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Despite these statements, Robinhood on many occasions exercised the long legs of

customers’ options spreads, assuming that the customers would be assigned on the short

legs. Because this assumption in some circumstances turned out to be incorrect, the

customers did not have sufficient buying power, or the shares necessary to deliver on

their obligations. As a result, many customers received margin calls and ultimately

incurred losses.

Robinhood has removed from its website its misstatements about the conditions under

which it would exercise the long legs of options spread positions.

By providing false and misleading information to customers about the risks associated

with options spread transactions and the actions the firm would take with those positions

on customers’ behalf, Robinhood violated FINRA Rule 2010, as well as FINRA Rules

2210, 2220, and 2010.

4. Robinhood issued erroneous margin calls and margin call warnings to

over 100,000 customers.

From October 2016 to September 2019, Robinhood issued several erroneous margin

notifications to customers. The two most significant events occurred within a three-month

period in 2018 and affected more than 100,000 customers. Collectively, Robinhood’s

erroneous margin calls and margin call warnings caused customers to suffer losses of

$1.65 million.

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On the morning of Friday, August 10, 2018, Robinhood sent erroneous margin call

warnings to approximately 84,100 customer accounts, warning customers that their

accounts were in “danger of a margin call” and instructing them to “[d]eposit cash or sell

stock to ensure that [their] portfolio value [was] above [their] margin maintenance.”

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Although the firm sent corrective action notices to the affected customers before markets

opened on Monday, August 13, approximately 19,000 accounts sold securities on August

10 after receiving the false margin call warnings.

Three months later, on November 13, 2018, Robinhood issued erroneous margin calls to

approximately 20,850 customer accounts before markets opened that day, directing

customers to “[d]eposit funds or sell stock immediately to cover [their] margin call[s].”

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Although the firm later corrected its systems to remove the erroneous margin calls from

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This AWC requires Robinhood to pay as restitution the $1,653,366.51 in losses that customers suffered as a result

of its erroneous margin calls and margin call warnings. Robinhood has not yet paid this restitution.

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The erroneous notifications—titled “Account Needs Attention”—included a hyperlink labeled “Avoid Margin

Call,” which led to a landing page within Robinhood’s applications where customers could deposit money. The

notifications also stated, “You will be issued a margin call if you end the trading day below your margin

maintenance.”

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The erroneous notifications—titled “Immediate Action Required”—included a hyperlink labeled “Cover Margin

Call,” which led to a landing page within Robinhood’s applications where customers could deposit money or sell

stock. The notifications also stated, “If you do not take action, we will sell a portion of your stocks to bring your

portfolio value above your margin maintenance.”

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its mobile applications and website, the firm did not issue any corrective notices

informing affected customers that the margin calls had been sent in error. Approximately

6,600 accounts sold securities within three business days of receiving the erroneous

margin calls.

No internal system at Robinhood triggered any alerts regarding these events despite the

abnormally high number of margin notifications sent to customers. Instead, the firm

learned about the errors only after customers complained, either informally or to the

firm.

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In both instances, the errors were caused by system failures following the firm’s

introduction of a new technology feature.

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Robinhood’s issuance of erroneous margin calls and margin call warnings violated

FINRA Rule 2010, as well as FINRA Rules 2210 and 2010.

5. Robinhood displayed inaccurate account information to millions of

customers.

During various time periods between January 2017 and May 2021, Robinhood displayed

to millions of customers on its website and mobile applications a variety of other false

and misleading information about their accounts.

a. Robinhood displayed inaccurate account information to millions of

customers because of delays or errors in the firm’s systems, which

affected the processing of corporate actions.

From January 2017 to May 2021, Robinhood failed to timely process, or made errors in

processing, certain corporate actions (including stock splits, dividends, and mergers and

acquisitions). This caused Robinhood to display inaccurate account information to

customers who held securities subject to the corporate actions, including, for example,

inaccurate portfolio balance, cash balance, buying power, and total return. While

Robinhood was unable to identify all corporate actions that may have caused it to display

inaccurate account information, sample data indicates that millions of accounts were

affected.

b. Robinhood displayed inaccurate historical performance figures to

nearly six million customers.

From January 2019 to May 2021, Robinhood displayed inaccurate information to nearly

six million customers regarding their accounts’ historical performance, including the net

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The firm discovered the August 10, 2018 errors after an employee saw customers discussing their confusion over

the erroneous margin call warnings on a Reddit thread. The firm discovered the November 13, 2018 errors after

receiving customer complaints.

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The August 10, 2018 errors were caused by a coding mistake in one of Robinhood’s internal systems, which

caused some securities to be incorrectly returned as having zero value for purposes of mark-to-market valuations.

The November 13, 2018 errors were caused by system errors related to Robinhood’s transition from its prior

clearing firm to its current affiliated clearing broker, Robinhood Securities, LLC.

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increase or decrease in the accounts’ total portfolio value. For affected accounts, the chart

that Robinhood used to display historical performance either overstated customers’ gains

or understated customers’ losses for a variety of reasons, including because Robinhood

mistakenly did not properly account for cash dividends that had been paid to customers,

various cash movements in customer accounts, and cash and position movements caused

by corporate actions. The amounts by which the historical performance of the affected

accounts was overstated or understated varied, and the inaccuracies in the information

displayed did not affect the actual portfolio values of the accounts.

Robinhood corrected this issue as to the majority of the affected customers by the end of

2020.

c. Robinhood displayed other types of inaccurate account information

to customers.

In addition to the categories of account information described above, Robinhood

displayed to customers other inaccurate data:

• From December 2017 through October 2020, approximately 367,000 customers

viewed pages on Robinhood’s mobile applications and website in which the firm

displayed erroneous margin maintenance requirements or erroneously indicated

that the customers were not in margin calls (when they in fact were).

• From April 2019 to October 2020, Robinhood displayed to approximately 42,000

customers inaccurate figures representing their “total margin” (i.e., the maximum

amount of margin available to them).

• From December 2014 to June 2020, Robinhood used the label “equity,” rather

than “market value,” to describe a customer’s position in a particular stock. As a

result of Robinhood’s use of this label, from September 2016 to June 2020,

Robinhood displayed to approximately 664,000 “Robinhood Gold” customers

who had borrowed on margin “equity” figures that in fact represented the market

value of the customers’ holdings in particular stocks.

• From September 2016 to October 2020, Robinhood inaccurately quantified

“portfolio diversity”—i.e., the percentage of a customer’s portfolio that is

invested in a specific asset—to approximately 215,000 customers who had been

actively using margin.

By displaying false and misleading account information to customers, Robinhood

violated FINRA Rule 2010, as well as FINRA Rules 2210 and 2010.

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6. Robinhood made numerous false and misleading claims to millions of

individuals in promotional materials for its “Checking & Savings”

program.

On December 13, 2018, Robinhood distributed marketing materials to its customers and

to the public that contained misrepresentations and omissions concerning its (later

canceled) launch of the “Robinhood Checking & Savings” program. These included false

and misleading claims that (1) the “Checking & Savings” program had SIPC coverage

(when it in fact did not); (2) equated the name “Checking & Savings” with bank deposit

accounts; and (3) a 3% interest rate was available as part of the program “every damned

day” and “every year” (without disclosing that the 3% rate was in fact contingent upon

the U.S. Treasury yield and the Federal Funds Rate).

Robinhood distributed these false and misleading communications to millions of

individuals through a digital marketing campaign that included social media, internet

advertisements, targeted marketing (including push notifications on Robinhood’s mobile

applications), and an incentivized referral program. All then-current Robinhood

customers—over 8.2 million accounts—received emails promoting the “Checking &

Savings” program and urging customers to sign up for “Early Access” (i.e., to sign up for

a waitlist that would determine when they could open a “Checking & Savings” account).

Although Robinhood abandoned the “Checking & Savings” program only a day after

announcing it—after regulatory intervention by the SEC, FINRA, and SIPC—

approximately 975,000 individuals signed up for Robinhood’s “Early Access” list,

approximately 89% of whom were existing Robinhood customers.

Through its misrepresentations and omissions concerning the “Checking & Savings”

program, Robinhood violated FINRA Rule 2010, as well as FINRA Rules 2210 and

2010.

7. Robinhood negligently made numerous misstatements to millions of

individuals in promoting its “Free Stock” program.

From August 2017 to April 2020, Robinhood negligently made various

misrepresentations and omissions in promotional materials for its “Free Stock”

program—an initiative through which the firm gave free shares of stock to members of

the public who opened new accounts. For example, Robinhood stated that upon sign-up,

customers would get “stock like Apple, Ford or Sprint.” But the firm did not disclose that

there was a 98% chance that the free stock awarded would have a value of only $2.50–

$10.00. Promotional materials for the “Free Stock” program also advertised other aspects

of Robinhood’s business but omitted material information about those offerings: the firm

advertised “commission-free investing,” but did not include adequate disclosures about

applicable fees and expenses. And the firm advertised “fractional share investing,” but

did not include adequate disclosures about the program’s unique conditions, restrictions,

and limitations.

Robinhood distributed communications containing these misleading claims and

omissions to millions of individuals through the firm’s website and mobile applications; a

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digital advertisement promoted on Google, Facebook, Snapchat, and Reddit; and a mailer

sent to approximately 1 million people.

By April 2020, Robinhood had corrected the misstatements described above about its

“Free Stock” program.

By virtue of the misrepresentations and omissions in promotional materials for its “Free

Stock” program, Robinhood violated FINRA Rule 2010 as well as FINRA Rules 2210

and 2010.

* * *

These rule violations occurred, at least in part, because from September 2016 through the

present, Robinhood failed to establish and maintain a supervisory system, and failed to

establish, maintain, and enforce written supervisory procedures, that were reasonably

designed to achieve compliance with these rules.

First, although the firm’s written supervisory procedures required that a registered

principal of the firm approve retail communications, those supervisors tasked with this

responsibility often lacked the experience and expertise necessary to determine that

certain of the communications they approved were accurate and not misleading. Those

supervisors approved certain communications—that Robinhood later published on its

website and mobile applications—that were false or misleading, such as whether

customers could “disable” margin in their accounts and the risk of loss associated with

certain options transactions.

Second, Robinhood did not establish reasonable procedures to supervise the accuracy of

the account information it displayed to customers via its website and mobile applications.

The firm relied on mathematical models and formulas to calculate much of the data it

displayed to customers, but it did not require that a supervisory principal review the

accuracy of those models and formulas. Moreover, Robinhood failed to detect

inconsistencies between the data it displayed to customers and the data contained in its

back-office system. As a result, the firm displayed to customers account information,

including cash balances, that was inaccurate and inconsistent with the firm’s back-office

calculations.

Third, Robinhood did not establish reasonable procedures to identify when it

communicated false information or omitted information that should have been

communicated to customers, and it ignored red flags that should have alerted the firm of

the need to implement preventive controls. For example, over the course of three years,

Robinhood issued several erroneous margin calls and margin call warnings to thousands

of customers, yet the firm did not take any action that would have enabled it to promptly

identify and remediate such miscommunications. Indeed, Robinhood did not discover its

erroneous margin calls and margin call warnings through its own supervisory controls

and, instead, learned of the mistakes through its review of customer complaints and

through discussions on internet forums.

17

Therefore, Robinhood violated FINRA Rules 3110 and 2010.

B. Robinhood approved customers for options trading without exercising due

diligence.

FINRA Rule 2360(b)(16) requires that, in approving accounts for options trading, firms

exercise due diligence to ascertain “the essential facts relative to the customer,” including

his or her age, income, net worth, investment objectives, and investment experience and

knowledge. FINRA Rule 2360(b)(16) requires that, “[b]ased upon such information,” a

principal at the firm—either a Registered Options Principal or a General Securities Sales

Supervisor—“specifically approve or disapprove in writing the customer’s account for

options trading.” Moreover, in determining whether and to what extent to approve an

account for options trading, a firm must consider the information provided by the

customer “together with the other information available” to the firm.

Since introducing options trading on December 13, 2017, Robinhood has not established

or maintained a supervisory system reasonably designed to achieve compliance with

FINRA Rule 2360(b)(16). Although the firm’s written supervisory procedures assign

registered options principals the responsibility of approving accounts for options trading,

in practice, the firm relies on computer algorithms, with limited oversight by firm

principals. This limited principal review, together with the firm’s failure to remediate

flaws in its algorithms, resulted in Robinhood’s approval for options trading of thousands

of customers who did not satisfy the firm’s eligibility criteria or whose account records

contained red flags that options trading may not be appropriate for them.

1. Robinhood’s system for approving customers for options trading does

not consider all information available to the firm.

Since December 2017, Robinhood has used an almost entirely automated system for

approving customers for the two levels of options trading offered by the firm: level 2

(which allows customers to make basic options trades, including writing cash-secured

puts and covered calls) and level 3 (which allows for more advanced trading, such as

options spreads). The firm uses algorithms—known by Robinhood as “option account

approval bots”—to review customer responses to various eligibility questions, and to

automatically (and nearly instantaneously) approve or reject options applications based

on those customer responses. However, because the bots do not take into account all

information available to the firm, Robinhood has routinely approved customers for

options trading who did not meet the firm’s eligibility criteria.

As an initial matter, the firm’s bots consider only the information customers provided in

the customers’ most recent applications to trade options—without comparing that

information to any prior options applications made by the customers or to other

information that the customers previously provided to Robinhood. Therefore, for

example, before September 2020, Robinhood’s bots approved customers to trade level 3

options so long as the customers represented that they had three years’ options trading

experience—even if the customers were younger than 21 years old or had previously

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represented (even only minutes earlier) that they had no options trading experience. This

was the case even though, from April 2020 onwards, Robinhood’s operating procedures

recognized that because customers must be at least 18 years old to open a brokerage

account, any customer who was under 21 years old but certified to having at least three

years’ options trading experience had provided “false suitability information [that]

pose[d] significant regulatory risk to [the] firm.” Similarly, notwithstanding that level 3

options trading entitles customers to trade options spreads, Robinhood’s bots approved

for level 3 options trading customers who had previously certified that they did not

understand options spreads (and who had never subsequently updated those

certifications) because those customers separately certified that they had at least three

years’ options trading experience.

Notably, the firm’s bots do not flag for further scrutiny new options applications

submitted by customers whose prior options applications were denied, and the firm does

not require customers to wait before reapplying. Thus, customers often have reapplied

(and been approved) for options trading mere minutes after being rejected—and often

based on information that was inconsistent with what those customers had previously told

Robinhood. Moreover, from December 2017 to February 2021, for those customers

whose options applications had been rejected, Robinhood identified for customers the

portions of their investment profiles that had rendered them ineligible for options trading

under Robinhood’s eligibility criteria (e.g., a low risk tolerance) and prompted them to

“update” those responses.

2. Robinhood conducts minimal review of its automated system for

options approval.

Robinhood conducts two types of reviews of accounts it has approved to trade options.

First, principals at Robinhood review on a weekly basis less than 0.1% of accounts to

ensure that the bots function as programmed. Although Robinhood’s algorithms currently

approve hundreds of thousands of options applications every month, the firm’s team of

principals previously reviewed only 20 applications per week; in May 2021, the firm

increased its principals’ review to approximately 500 applications per week. The

principals’ reviews are limited only to ensuring that the bots function as programmed—

the principals do not evaluate whether the information reviewed by the algorithms is

consistent with other information available to Robinhood or whether options trading is

appropriate for the customer.

Second, beginning in April 2020, over two years after it began allowing customers to

trade options, Robinhood implemented a system whereby, on a monthly basis, it

“downgrades” customers who had been approved for options trading in the prior month

on the basis of “inconsistent logic in customers’ account profile characteristics.”

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As

formulated in April 2020, the monthly automated “bulk downgrade” reviews had two

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The genesis for these reviews was a September 2019 review in which Robinhood discovered that it had approved

over 1,190 customers for options trading who were under 21 years of age but who had certified to having had more

than three years’ options trading experience. Robinhood, however, did not implement a system for identifying

“inconsistent logic” until over half a year later, in April 2020.

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objectives. First, the reviews sought to identify customers who were younger than 21 but

had been approved for level 3 options trading based on the customers’ representations

that they had at least three years’ options trading experience. Second, the reviews sought

(and continue to seek) to identify customers who, after having been approved for options

trading, changed their investment profile information such that they no longer satisfied

the firm’s eligibility criteria (e.g., a customer who changed his or her risk tolerance from

medium to low after having been approved for options trading). Following such reviews,

Robinhood downgraded, on a monthly basis, many of the customers whom it identified as

not having satisfied (or are no longer satisfying) the firm’s eligibility criteria for options

trading. As part of this process, the firm downgraded 39,940 accounts in February 2021

alone.

17

Although Robinhood implemented the “bulk downgrade” process in April 2020 and

revised its options eligibility criteria in September 2020, the firm continues to approve

customers based on inconsistent customer information and then subsequently withdraws

such approval as part of the firm’s monthly automated “bulk downgrade” process—

oftentimes, after options trading has occurred in those accounts.

3. Robinhood has approved customers for options trading who have not

satisfied the firm’s eligibility criteria or whose accounts have

contained red flags that options trading was not appropriate.

Since December 2017, Robinhood has approved for options trading thousands of

accounts that have not met the firm’s eligibility criteria, or whose accounts contained red

flags that options trading was not appropriate.

Robinhood itself identified many of these accounts in April 2020, after allowing these

customers to trade options (in some cases, for months or even years). In April 2020 alone,

Robinhood identified approximately 3,200 accounts that, since September 2019, had

provided the firm with “false suitability information” by claiming to have at least three

years’ options trading experience when the accountholders were under 21 years old. The

firm identified at least 1,200 other accounts that had been approved for level 2 or level 3

options trading even though the customers revised their risk tolerances, which made them

ineligible under Robinhood’s criteria. And the firm identified over 5,350 accounts that it

had approved for level 3 options trading but were “only suitable for level 2.”

The firm’s April 2020 findings are consistent with a sample of four months of data from

2018, 2019, and 2020. In those four months, Robinhood approved:

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Robinhood does not automatically downgrade all accounts that it identifies as having “inconsistent logic.” The

firm automatically downgrades accounts with no open options positions. But, for accounts with open options

positions, it notifies customers that their accounts are “not appropriate” for options trading—and provides them with

seven days to cure the deficiencies in their investment profiles that had rendered them ineligible to trade options.

Those who cure within the seven-day period can continue to trade options; the firm does not apply further scrutiny

to their accounts, even if the customers supply new information that is inconsistent with information that they

previously provided to the firm.

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• More than 700 accounts for level 2 or level 3 options trading where the customer

reported having a risk tolerance that made him or her ineligible to trade options

under Robinhood’s criteria.

• More than 1,680 accounts to trade level 3 options where the customer claimed to

have three years’ options trading experience but was younger than 21.

• More than 3,380 accounts to trade level 3 options where the customer claimed to

have three years’ investment experience but, within the preceding three years, had

told the firm that he or she had no investment experience.

Moreover, Robinhood approved customers to trade options even when other information

available to the firm raised red flags that options trading was not appropriate for them.

For example:

• A customer opened his Robinhood account at age 20 and reported having

“limited” investment experience and a low risk tolerance. Two days later, the

customer applied, and was rejected, for options trading. Three minutes after being

rejected, the customer changed his risk tolerance from low to medium and

changed his options trading experience from “N/A” to at least three years.

Thirteen seconds later, Robinhood approved the customer for level 3 options

trading, even though he was only 20 years old—and, according to the firm’s

operating procedures, had provided “false suitability information” by claiming to

have had three years’ options trading experience. Since approving this customer

for level 3 options trading in August 2018, Robinhood has not downgraded his

options trading level.

• Another customer opened his Robinhood account at age 19. Seven minutes after

account opening, he applied, and was rejected, for level 3 options trading after

reporting that he did not understand options spreads and had a low risk tolerance.

Thirteen minutes later, the customer applied for level 3 options trading again, this

time changing his risk tolerance to “high” and his options trading experience from

“N/A” to three or more years. Notably, the customer did not change his response

that he did not understand options spreads. Nonetheless, Robinhood immediately

(the same minute) approved this 19-year-old customer for level 3 options

trading—which enabled him to trade options spreads. Robinhood downgraded the

customer to level 2 options trading more than a year later as part of its April 2020

“bulk downgrade” review.

• Another customer opened her Robinhood account in August 2020 and reported

having no investment experience and a low risk tolerance. She applied for options

trading eight days after account opening, changing her risk tolerance from low to

medium, and her options trading experience from “N/A” to “1–2 years.”

Robinhood instantaneously (the same minute) approved her for level 2 options

trading. Later that same day, after the customer applied, and was rejected, for

options trading 14 more times, the customer changed her options trading

experience to three or more years, after which Robinhood immediately (the same

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minute) approved her for level 3 options trading. Robinhood did not flag the

customer application for further scrutiny, even though she had reported—just

eight days earlier—to having had no investment experience. Robinhood has not

downgraded the customer’s options trading level.

Having failed both to reasonably supervise its system for approving customers for options

trading and to exercise due diligence in approving customers for options trading,

Robinhood has violated FINRA Rules 3110, 2360, and 2010.

C. Robinhood did not supervise the technology supporting its core broker-

dealer business functions.

From January 2018 to February 2021, Robinhood relied exclusively on its website and

mobile applications to receive, accept, and execute orders and for virtually all

communications with its customers. As such, the firm’s supervision of the technology

supporting its website and mobile applications is critical to the firm’s ability to satisfy its

regulatory obligations as a FINRA member firm and SEC-registered broker-dealer.

FINRA Rule 3110 requires firms to reasonably supervise the core businesses in which

they engage, including taking and executing customer orders, as well as any technology

that firms rely upon to perform those functions. In July 2005, FINRA issued guidance

making clear that a broker-dealer that outsources core functions, such as order taking and

handling of customer funds and securities, must reasonably supervise the performance of

those functions.

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Since its inception, Robinhood has outsourced to its parent company—which is not a

FINRA member firm—the responsibility of operating and maintaining the firm’s website

and mobile applications and their supporting technology. Yet Robinhood did not

reasonably supervise those outsourced activities. During this period, Robinhood

experienced several significant outages, as described below. Many of Robinhood’s

customers experienced serious financial consequences by not being able to trade during

the outages.

1. Robinhood experienced numerous system outages.

On March 2–3, 2020, Robinhood’s website and mobile applications shut down,

preventing all of Robinhood’s customers (12.5 million accounts at the time) from

accessing their accounts during a time of historic market volatility. During the outage,

customers could not enter, modify, or cancel orders. Customers also could not

communicate with the firm because the firm’s only support options at the time—email

and an in-application customer contact portal—also experienced disruptions during

portions of the outage and the firm had no live customer service telephone line.

The March 2–3 outage occurred because a key firm system was overloaded, which

18

NASD Notice to Members 05-48 (July 2005).

22

caused a cascading failure of other systems. Prior to March 2, the firm’s parent company

monitored the capacity of certain firm systems, but did not adequately consider the firm’s

significant growth or the potential impact of extreme market conditions on its systems.

Less than a week later, on March 9, 2020, Robinhood suffered a second, significant

outage. This outage was caused by a third-party execution venue’s change to the

messaging protocol used to communicate with Robinhood. Robinhood’s parent company

did not test the change to the messaging protocol before implementation. Once the

protocol went live, Robinhood’s order entry system was unable to process incoming

messages due to an internal coding error. This caused the firm’s order entry system to

shut down and remain inoperable for 45 minutes.

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During the outage, Robinhood

customers could not submit new orders, existing orders could not be canceled, new orders

could not be routed, and it was unclear to Robinhood’s customers whether existing orders

were being executed. Furthermore, approximately 166,000 customer orders temporarily

were stuck in a “pending” state.

The March 2020 outages were not Robinhood’s first significant outages. Since at least

January 2018, Robinhood experienced periodic system outages caused by, among other

things, technology changes, system maintenance problems, and overload issues. These

outages ranged in duration from a few minutes to, in one instance, more than a day, and

varied in impact from displaying inaccurate customer order information on Robinhood’s

website and mobile applications to rendering its systems nonfunctional. For example:

• On January 24, 2018, the firm was unable to process options orders because of

technological updates that malfunctioned, resulting in an eight-and-a-half-hour

outage. During that time, customers’ options orders were placed in a “pending”

state and could not be canceled. Ultimately, more than 400 options orders were

not executed or processed.

• On December 12, 2018, Robinhood experienced a two-hour outage after the

implementation of faulty code. The outage resulted in the cancellation of 5,252

pending options orders, prohibited new orders from being placed, and caused

Robinhood to temporarily deactivate and restrict funds withdrawals for

approximately 13,000 accounts.

• On January 31, 2019, an erroneous script overloaded the firm’s system

responsible for, among other things, equity and options order placement,

accounting, and position tracking, causing a 21-minute outage that affected all

core functions of Robinhood’s website and mobile applications—including login,

funding, trading, and viewing positions.

19

During this outage, a massive sell-off shortly after market open caused the major U.S. market indexes to fall 7%,

which triggered a market-wide circuit breaker that halted trading for 15 minutes.

23

• On October 2–3, 2019, a programming change resulted in degraded performance

of Robinhood’s website and mobile applications and 30-minute outages each day

during which customers could not enter trades.

2. Robinhood’s outages and systems failures harmed customers.

As a consequence of these outages and systems failures, millions of Robinhood customers

were prevented from accessing their accounts or from buying or selling securities, in some

instances with significant financial consequences. For example, during the March 2020

outages, Robinhood customers:

• attempted to enter orders to purchase securities that later rose significantly in

value, but the orders either could not be entered or were entered but not executed;

• attempted to enter orders to sell securities that later dropped significantly in value,

but the orders either could not be entered or were entered but not executed;

• had previously entered “stop-loss” orders—that is, instructions to sell a security

when it reached a designated price in order to avoid further losses—but the firm’s

systems failed to execute the stop-loss orders at the designated price; and

• attempted to sell valuable options contracts before their expiration, but the firm’s

system failed to accept or process the orders, and the contracts expired worthless.

In several cases, Robinhood’s failure to accept or execute these orders resulted in

individual customers losing tens of thousands of dollars. As a result of the outages,

Robinhood paid millions of dollars to customers.

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3. Robinhood relied on its parent company to operate its website and mobile

applications, without reasonable supervision.

Robinhood was aware of the significance of these outages and the need to improve its

technology governance. A senior executive at Robinhood’s parent company described the

December 12, 2018 outage as a “watershed incident” that highlighted the significant risks

associated with technology changes. Similarly, Robinhood classified the March 2–3

outage as an event that “threatened to put Robinhood out of business.” Further, twice

during the relevant period—in March 2019 and January 2020— FINRA warned

Robinhood that the firm was not in compliance with FINRA Rule 3110 because of

deficiencies in its supervision of technology changes, including changes relevant to some

of the system outages described above.

Despite the repeated outages and FINRA’s warnings, Robinhood did not improve its

20

This AWC requires Robinhood to pay as restitution $5,213,557.98 to customers in connection with outages that

occurred between January 2018 and December 2020. Robinhood has represented to FINRA that it already has paid

that amount to affected customers.

24

supervisory system. Since at least January 2018, Robinhood has outsourced the creation,

maintenance, updating, and testing of its website and mobile applications to its parent

company, RHM, but did not reasonably supervise those outsourced activities. Though the

firm’s written supervisory procedures discussed supervision of some of the technology-

related functions performed by Robinhood’s parent company, no Robinhood principals

were responsible for implementing those procedures, and none did so. For example,

Robinhood did not supervise its parent company’s response to the above-described

outages or assess how its parent company was addressing the root causes of the outages.

Therefore, Robinhood violated FINRA Rules 3110 and 2010.

21

D. Robinhood did not create a reasonably designed business continuity plan to

cover technology-related emergencies and to address all “mission critical

systems” as required under FINRA Rule 4370.

FINRA Rule 4370 states that each member must create and maintain a written BCP

identifying procedures relating to an emergency or significant business disruption. A

firm’s BCP must be reasonably designed to enable the firm to meet existing obligations

to customers and must be updated in the event of any material changes to the firm’s

operations, structure, business, or location. While BCPs should be tailored to the size and

needs of a firm, all plans must, at a minimum, address “mission critical systems,” which

are defined as:

[A]ny system that is necessary, depending on the nature of a member’s

business, to ensure prompt and accurate processing of securities

transactions, including, but not limited to, order taking, order entry,

execution, comparison, allocation, clearance and settlement of securities

transactions, the maintenance of customer accounts, access to customer

accounts and the delivery of funds and securities.

BCPs also must address alternate communications between customers and the firm

during a significant business disruption. A violation of FINRA Rule 4370 also constitutes

a violation of FINRA Rule 2010.

Robinhood’s BCP was not reasonably designed in numerous respects. First, from at least

January 2018 through August 2020, Robinhood unreasonably limited its BCP to events

that affected its employees’ ability to conduct business from the firm’s physical locations

due to, for example, a natural disaster or pandemic. Notably, the firm restricted the

application of its BCP despite experiencing numerous technology-related outages

beginning as early as January 2018 and continued to do so even after the March 2-3 2020

outage, which Robinhood regarded as an “existential” risk that could have “put [the firm]

out of business.”

21

Since March 2020, Robinhood, together with RHM, has taken steps to address the root cause of each outage,

reduce the risk of future outages, and increase the resilience of the relevant systems.

25

Second, from at least January 2018 through August 2020, Robinhood’s BCP tracked

FINRA’s template for “small introducing firms” and, as a result, was not tailored to (and

at times was not even applicable to) Robinhood’s business and large customer base. For

example, the BCP stated that, in the event of a significant business disruption, the firm

would take orders through methods other than its website and mobile applications.

Robinhood, however, did not have an alternative method of taking orders. Similarly, the

BCP referenced an “alternative trading system” for order execution that did not exist. The

BCP also provided that, if internet connectivity was unavailable, the firm would

communicate with customers by phone. Robinhood, however, did not have a live

customer service telephone line that customers could use to communicate with the firm.

Therefore, Robinhood violated FINRA Rules 4370 and 2010.

E. Robinhood did not report certain customer complaints to FINRA.

FINRA Rule 4530(d) requires member firms to report statistical and summary

information regarding written customer complaints in such detail as FINRA shall specify

by the 15th day of the month following the calendar quarter in which customer

complaints are received by the member. To comply with Rule 4530(d), firms must report

any written grievance by a customer that involves the firm or a person associated with the

firm. FINRA uses the information to identify and initiate investigations of member firms,

associated persons, and others who may pose a risk to investors. A violation of FINRA

Rule 4530 also constitutes a violation of FINRA Rule 2010.

Robinhood did not report certain written customer complaints that it received between

January 2018 and December 2020. For example, Robinhood failed to report to FINRA

complaints that the firm:

• issued margin calls in accounts that customers did not know were margin-

enabled;

• displayed inaccurate account information to customers, including inaccurate cash

balances, buying power, and historical performance figures;

• failed to properly execute customer orders;

• closed options spread transactions without authorization;

• interfered with customers’ attempts to transfer funds or securities to other broker-

dealers; and

• failed to act promptly when customers’ accounts were accessed by unknown

third-parties to prevent the fraudulent transfer of funds from the accounts.

Many of these unreported complaints related specifically to the outages and systems

failures described above. In some instances, these customers complained not just about

26

the losses they claimed to have suffered as a result of the outages and systems failures,

but also about Robinhood’s lack of responsiveness and its failure to communicate with its

customers or address their concerns.

Robinhood’s failure to report these complaints to FINRA resulted from a firm-wide

policy that exempted certain broad categories of complaints from reporting, even though

those categories of complaints fell within the scope of Rule 4530’s reporting

requirements. Under the policy, for example, Robinhood failed to report any written

customer complaints that:

• concerned margin calls unless the customer threatened to file a complaint

with a regulator or consult an attorney;

• the firm determined lacked merit, including complaints concerning

unauthorized account access; or

• related to customers’ cryptocurrency purchases or sales through the firm’s

cryptocurrency affiliate even if the transactions adversely affected the

customers’ brokerage accounts.

Robinhood’s reliance on this policy caused it to fail to report to FINRA tens of thousands

of customer complaints that the firm was required to report.

Additionally, Robinhood failed to timely report thousands of customer complaints

received between January 2020 and December 2020 that the firm’s automated review

process erroneously failed to identify as possible complaints requiring further review.

Therefore, Robinhood violated FINRA Rules 4530(d) and 2010.

F. Robinhood failed to establish and implement a reasonably designed

Customer Identification Program.

FINRA Rule 3310 requires member firms to develop and implement a written anti-money

laundering (AML) program, including policies, procedures, and internal controls,

reasonably designed to achieve and monitor compliance with the requirements of the

Bank Secrecy Act (31 U.S.C. § 5311, et seq.) (BSA) and its implementing regulations.

The BSA’s implementing regulations require, among other things, that firms “establish,

document, and maintain a written Customer Identification Program . . . appropriate for

[the firm’s] size and business” and that the program contain “procedures for verifying the

identity of each customer to the extent reasonable and practicable.”

22

A violation of

FINRA Rule 3310 also constitutes a violation of FINRA Rule 2010.

From June 1, 2016 to November 10, 2018, Robinhood did not establish or maintain a

customer identification program that was appropriate for the firm’s size and business.

22

31 C.F.R. 1023.220(a)(1) and (a)(2).

27

The firm approved more than 5.5 million new customer accounts during this two-and-a-

half-year period, relying on a customer identification process that was largely automated

and suffered from multiple flaws. In fact, Robinhood did not have any employees whose

primary job responsibilities related to its customer identification program during this

period, and a single principal approved more than half of the more than 5.5 million new

accounts that were opened.

Before May 2017, Robinhood automatically approved accounts, even when its clearing

firm had flagged the accounts as needing “further review” because of the presence of a

“fraud victim warning.” And through November 2018, Robinhood automatically

approved accounts that its clearing firm had flagged as needing further review because,

among other reasons:

• The customer’s purported Social Security number had not been issued by the

Social Security Administration;

• The customer’s age could not be verified;

• The customer’s address was a storage facility, post office, or check-cashing

facility; or

• The customer’s address had been used ten or more times by individuals with

different Social Security numbers.

Although Robinhood’s clearing firm had recommended “thorough verification” of those

applications, Robinhood’s customer identification system “overrode” those alerts and

approved the accounts without any effort to verify that the information provided by the

customers was accurate. Sample testing showed that Robinhood automatically opened

(i.e., without any manual review) 94% of accounts that Robinhood’s clearing firm had

flagged for a “high probability” that the customer’s Social Security number belonged to

another person. Robinhood also automatically opened more than 100 accounts that were

flagged based on a “high probability” that the customer’s Social Security number

belonged to a deceased person.

Robinhood’s automatic approval of accounts that had been flagged for potential fraud

was contrary to the firm’s procedures, which specified that Robinhood “request an ID

such as a driver’s license or passport” when the firm could not verify a customer’s

identity using credit reporting agency data. Robinhood did not enforce this requirement,

however, and between June 2016 and November 2018, the firm approved more than

90,000 accounts that had been flagged for potential fraud without obtaining any physical

form of identification.

Therefore, Robinhood violated FINRA Rules 3310 and 2010.

28

G. Robinhood’s website and mobile applications did not provide a consolidated

display of market data.

Rule 603(c) of Regulation NMS of the Exchange Act (the Vendor Display Rule)

generally requires broker-dealers to provide a consolidated display of market data for

NMS stocks for which they provide quotation information for customers. The

information included in the consolidated display can impact retail investors like

Robinhood’s customers. As noted by the SEC in adopting Regulation NMS,

“[p]articularly for retail investors, the [national best bid and national best offer, or

NBBO] continues to retain a great deal of value in assessing the current market for small

trades and the quality of execution of such trades.”

23

A violation of Rule 603(c) of

Regulation NMS also constitutes a violation of FINRA Rule 2010.

Rule 600(b)(14) of Regulation NMS provides that the consolidated display includes

“(i) the prices, sizes, and market identifications of the national best bid and national best

offer for a security; and (ii) [c]onsolidated last sale information for a security,” while

Rule 600(b)(15) of Regulation NMS provides that “consolidated last sale information”

includes “the price, volume, and market identification of the most recent transaction

report for a security that is disseminated pursuant to an effective national market system

plan.”

From January 2018 through March 2019, Robinhood’s website and mobile applications

did not provide certain consolidated display information required under Rule 603, such as

quotations that included identifiers for the markets displaying the best bid and best offer

and where the last reported sale occurred. Additionally, from January 2018 through

November 2019, Robinhood’s website did not display the size of the last reported sale.

Therefore, Robinhood violated Rule 603(c) of Regulation NMS and FINRA Rule 2010.

SANCTIONS CONSIDERATIONS

In determining the appropriate sanctions in this matter, FINRA considered, among other

factors, that Robinhood, over a period of at least five years, failed to establish and

maintain a supervisory system that was reasonably designed to achieve compliance with

FINRA rules and applicable securities laws and regulations, and as a result, experienced

systemic supervisory failures in several critical parts of its business. FINRA also

considered that, during the same period, Robinhood failed to address numerous red flags

that it was not in compliance with FINRA rules and applicable securities laws and

regulations, and it failed to timely correct or address deficiencies even when the firm

identified them. Finally, FINRA considered the widespread and significant harm suffered

by customers, including millions of customers who received false or misleading

information from the firm, thousands of customers who were approved to trade options

23

Regulation NMS, Exchange Act Release No. 51,808, 70 Fed. Reg. 37,496, 37,567 (June 29, 2005); see also

FINRA Regulatory Notice 15-52, at 2 (Dec. 2015). “National best bid and national best offer” is defined in Rule

600(b)(43) under SEC Regulation NMS. 17 C.F.R. § 242.600(b)(43) (2020).

29

even when it was not appropriate for them to do so, and millions of customers affected by

the systems outages in March 2020.

B. Respondent also consents to the imposition of the following sanctions:

 a censure;

 a $57 million fine;

 restitution of $12,598,445.16 plus interest as described below;

24

 an undertaking to retain a third-party consultant as described below; and

 Within 60 days of FINRA’s issuance of its notice of acceptance of this AWC, an

officer of Robinhood shall submit to Pearline M. Hong, Senior Counsel, FINRA,

at the address set forth below, a signed, written certification that the firm has

ceased making the false or misleading statements set forth in this AWC.

Respondent agrees to pay the monetary sanctions upon notice that this AWC has been

accepted and that such payments are due and payable. Respondent has submitted an

Election of Payment form showing the method by which it proposes to pay the fine

imposed.

Respondent specifically and voluntarily waives any right to claim an inability to pay, now

or at any time after the execution of this AWC, the monetary sanctions imposed in this

matter.

Restitution is ordered to be paid to the customers listed on Attachment A to this AWC in

the total amount of $3,744,938.48,

25

plus interest at the rate set forth in Section

6621(a)(2) of the Internal Revenue Code, 26 U.S.C. § 6621(a)(2), from the date set forth

in Attachment A for each customer until the date this AWC is accepted by the National

Adjudicatory Council (NAC).

A registered principal on behalf of Respondent shall submit satisfactory proof of payment

of restitution and prejudgment interest (separately specifying the date and amount of each

paid to each customer listed on Attachment A) or of reasonable and documented efforts

24

As noted, this AWC orders Robinhood to pay restitution in the amount of: $5,731,520.67 to customers who

suffered losses as a result of the firm’s misrepresentations and omissions about options spread transactions;

$1,653,366.51 to customers who suffered losses as a result of the firm’s erroneous margin calls and margin call

warnings; and $5,213,557.98 to customers in connection with system outages between January 2018 and December

2020.

25

As noted, Robinhood already has paid or intends to pay affected customers a total of $8,853,506.68 (i.e.,

$3,639,948.70 to customers who suffered losses as a result of the firm’s misrepresentations and omissions about

options spread transactions, and the full $5,213,557.98 to customers in connection with system outages). The

remaining amount to be paid by Robinhood is $3,744,938.48 (i.e., the remaining amount to customers who suffered

losses as a result of the firm’s misrepresentations and omissions about options spread transactions and the full

$1,653,366.51 to customers who suffered losses as a result of the firm’s erroneous margin calls and margin call

warnings).

30

undertaken to effect restitution. Such proof shall be submitted by email to

EnforcementNotice@FINRA.org from a work-related account of the registered principal

of Respondent. The email must identify Respondent and the case number and include a

copy of the check, money order, or other method of payment. This proof shall be

provided by email to EnforcementNotice@FINRA.org no later than 120 days after the

date of the notice of acceptance of the AWC.

If for any reason Respondent cannot locate any customer identified in Attachment A after

reasonable and documented efforts within 120 days after the date of the notice of

acceptance of the AWC, or such additional period agreed to by FINRA in writing,

Respondent shall forward any undistributed restitution and interest to the appropriate

escheat, unclaimed property, or abandoned property fund for the state in which the

customer is last known to have resided. Respondent shall provide satisfactory proof of

such action to FINRA in the manner described above, within 14 calendar days of

forwarding the undistributed restitution and interest to the appropriate state authority.

The imposition of a restitution order or any other monetary sanction in this AWC, and the

timing of such ordered payments, does not preclude customers from pursuing their own

actions to obtain restitution or other remedies.

Restitution payments to customers shall be preceded or accompanied by a letter, not

unacceptable to FINRA, describing the reason for the payment and the fact that the

payment is being made pursuant to a settlement with FINRA and as a term of this AWC.

Respondent has undertaken to do the following:

a. Continue to retain, at its own expense, the Third-Party Consultant to

conduct a comprehensive review of the adequacy of Robinhood’s

compliance with all of the areas identified in the AWC.

b. Cooperate with the Third-Party Consultant in all respects, including

providing the Third-Party Consultant with access to Respondent’s and its

affiliates’ files, books, records, and personnel, as reasonably requested for

the above-mentioned reviews. Robinhood shall require the Third-Party

Consultant to report to FINRA on its activities as FINRA may request and

shall place no restrictions on the Third-Party Consultant’s communications

with FINRA. Further, Respondent, upon request, shall make available to

FINRA any and all communications between the Third-Party Consultant

and Respondent and documents reviewed by the Third-Party Consultant in

connection with this review.

c. Refrain from terminating the relationship with the Third-Party Consultant

without FINRA’s written approval. Respondent shall not be in and shall

not have an attorney-client relationship with the Third-Party Consultant

and shall not seek to invoke the attorney-client privilege or other doctrine

31

or privilege to prevent the Third-Party Consultant from transmitting any

information, reports, or documents to FINRA.

d. Require the Third-Party Consultant to submit an initial written report to

Respondent and FINRA at the conclusion of the Third-Party Consultant’s

review, which shall be no more than 180 days after the date of the notice

of acceptance of this AWC. The initial report shall, at a minimum: (i)

evaluate and address the adequacy of Respondent’s obligations related to

all of the areas identified in the AWC; (ii) provide a description of the

review performed and the conclusions reached; and (iii) make

recommendations as may be needed regarding how Respondent should

modify or supplement its processes, controls, policies, systems,

procedures, and training to manage its regulatory and other risks in

relation to the areas identified in the AWC; and

(i) Within 90 days after delivery of the initial report, Respondent shall

adopt and implement the recommendations of the Third-Party

Consultant or, if Respondent considers a recommendation to be, in

whole or in part, unduly burdensome or impractical, propose an

alternative procedure to the Third-Party Consultant designed to

achieve the same objective. Respondent shall submit such proposed

alternative procedures in writing simultaneously to the Third-Party

Consultant and FINRA.

(ii) Respondent shall require the Third-Party Consultant to (A) reasonably

evaluate the alternative procedures and determine whether it will

achieve the same objective as the Third-Party Consultant’s original

recommendation and (B) provide Respondent and FINRA with a

written report reflecting its evaluation and determination within 30

days of submission of any Respondent’s proposed alternative

procedures. In the event the Third-Party Consultant and Respondent

are unable to agree, Respondent must abide by the Third-Party

Consultant’s ultimate determination with respect to any proposed

alternative procedure and must adopt and implement all

recommendations deemed appropriate by the Third-Party Consultant.

e. Within 30 days after the issuance of the later of the Third-Party

Consultant’s initial report or any written report regarding proposed

alternative procedures, Respondent shall provide the Third-Party

Consultant and FINRA with a written implementation report, certified by

an officer of Respondent, attesting to, containing documentation of, and

setting forth the details of Respondent’s implementation of the Third-Party

Consultant’s recommendations. The certification shall identify the

undertakings, provide written evidence of compliance in the form of a

narrative, and be supported by exhibits sufficient to demonstrate

compliance. FINRA may make reasonable requests for further evidence of

32

compliance, and Respondent agrees to provide such evidence.

Upon written request showing good cause, FINRA may extend any of the procedural

dates set forth above in connection with its undertaking to retain the Third-Party

Consultant.

The sanctions imposed in this AWC shall be effective on a date set by FINRA.

II.

WAIVER OF PROCEDURAL RIGHTS

Respondent specifically and voluntarily waives the following rights granted under FINRA’s

Code of Procedure:

A. To have a complaint issued specifying the allegations against it;

B. To be notified of the complaint and have the opportunity to answer the allegations

in writing;

C. To defend against the allegations in a disciplinary hearing before a hearing panel,

to have a written record of the hearing made, and to have a written decision

issued; and

D. To appeal any such decision to the NAC and then to the U.S. Securities and

Exchange Commission and a U.S. Court of Appeals.

Further, Respondent specifically and voluntarily waives any right to claim bias or prejudgment

of the Chief Legal Officer, the NAC, or any member of the NAC, in connection with such

person’s or body’s participation in discussions regarding the terms and conditions of this AWC,

or other consideration of this AWC, including its acceptance or rejection.

Respondent further specifically and voluntarily waives any right to claim that a person violated

the ex parte prohibitions of FINRA Rule 9143 or the separation of functions prohibitions of

FINRA Rule 9144, in connection with such person’s or body’s participation in discussions

regarding the terms and conditions of this AWC, or other consideration of this AWC, including

its acceptance or rejection.

III.

OTHER MATTERS

Respondent understands that:

A. Submission of this AWC is voluntary and will not resolve this matter unless and

until it has been reviewed and accepted by the NAC, a Review Subcommittee of

33

the NAC, or the Office of Disciplinary Affairs (ODA), pursuant to FINRA Rule

9216;

B. If this AWC is not accepted, its submission will not be used as evidence to prove

any of the allegations against Respondent; and

C. If accepted:

1. this AWC will become part of Respondent’s permanent disciplinary

record and may be considered in any future action brought by FINRA or

any other regulator against Respondent;

2. this AWC will be made available through FINRA’s public disclosure

program in accordance with FINRA Rule 8313;

3. FINRA may make a public announcement concerning this agreement and

its subject matter in accordance with FINRA Rule 8313; and

4. Respondent may not take any action or make or permit to be made any

public statement, including in regulatory filings or otherwise, denying,

directly or indirectly, any finding in this AWC or create the impression

that the AWC is without factual basis. Respondent may not take any

position in any proceeding brought by or on behalf of FINRA, or to which

FINRA is a party, that is inconsistent with any part of this AWC. Nothing

in this provision affects Respondent’s testimonial obligations or right to

take legal or factual positions in litigation or other legal proceedings in

which FINRA is not a party.

D. Respondent may attach a corrective action statement to this AWC that is a

statement of demonstrable corrective steps taken to prevent future misconduct.

Respondent understands that it may not deny the charges or make any statement

that is inconsistent with the AWC in this statement. This statement does not

constitute factual or legal findings by FINRA, nor does it reflect the views of

FINRA.

34

The undersigned, on behalf of Respondent, certifies that a person duly authorized to act on

Respondent’s behalf has read and understands all of the provisions of this AWC and has been

given a full opportunity to ask questions about it; that Respondent has agreed to the AWC’s

provisions voluntarily; and that no offer, threat, inducement, or promise of any kind, other than

the terms set forth in this AWC and the prospect of avoiding the issuance of a complaint, has

been made to induce Respondent to submit this AWC.

Date Robinhood Financial LLC

Respondent

Print Name:

Title:

Reviewed by:

_______________________

Andrew J. Ceresney

Julie M. Riewe

Counsel for Respondent

Debevoise & Plimpton LLP

919 Third Ave.

New York, NY 10022

CLO

June 22, 2021

Dan Gallagher

35

Accepted by FINRA:

Signed on behalf of the

Director of ODA, by delegated authority

Date Pearline M. Hong

Senior Counsel

FINRA

Department of Enforcement

581 Main St., Suite 710

Woodbridge, NJ 07095

Rachel Browder

Principal Counsel

FINRA

Department of Enforcement

15200 Omega Dr.

Rockville, MD 20850

06/30/2021

ELECTION OF PAYMENT FORM

Respondent intends to pay the fine set forth in the attached Letter of Acceptance, Waiver,

and Consent by the following method (check one):

 A check for the full amount;

 Wire transfer for the full amount;

 Credit card authorization for the full amount;

1

or

 The installment payment plan (only if approved by the Department of

Enforcement and the Office of Disciplinary Affairs).

2

Respectfully submitted,

Date Robinhood Financial LLC

Respondent

Print Name:

Title:

1

Credit card payment is only available for fines of $50,000 or less. Only Mastercard, Visa, and American Express

are accepted. If this method is chosen, the appropriate forms will be mailed to Respondent by FINRA’s Finance

Department. Credit card information should not be included on this Election of Payment Form.

2

The installment payment plan is only available for fines of $5,000 or more. Certain interest payments, minimum

initial and monthly payments, and other requirements apply. Respondent must discuss these requirements with the

Department of Enforcement prior to requesting this method of payment. If this method is chosen and approved, the

appropriate forms will be mailed to Respondent by FINRA’s Finance Department.

CLO

June 22, 2021

Dan Gallagher

X

Attachment A

Schedule 1

1

Customer Option Expiration Date Restitution

000001 7/31/2020 1,408.00$

000002

12/18/2020 190.00$

000003 12/18/2020 3,340.71$

000004 12/18/2020 212.00$

000005

2/12/2021 800.00$

000006 2/5/2021 307.00$

000007 7/31/2020 270.00$

000008 12/27/2019 23.00$

000009 5/29/2020 175.81$

000010

7/31/2020 795.00$

000011 7/31/2020 116.00$

000012 12/18/2020 556.50$

000013

9/4/2020 970.58$

000014 3/13/2020 1,209.99$

000015 2/19/2021 83.58$

000016 11/30/2020 1,379.98$

000017 2/14/2020 10,253.60$

000018 3/13/2020 2,514.01$

000019 7/31/2020 903.00$

000020 7/31/2020 101.84$

000021 12/18/2020 340.00$

000022 11/30/2020 1,057.35$

000023 5/15/2020 28.50$

000024 6/28/2019 323.98$

000025 6/12/2020 584.70$

000026 7/31/2020 118.00$

000027 9/4/2020 20.33$

000028 12/18/2020 170.00$

000029 7/17/2020 1,499.43$

000030

5/27/2020 8.00$

000031 7/31/2020 250.00$

000032 8/7/2020 35.00$

000033 3/13/2020 742.98$

000034 9/4/2020 51.85$

000035 7/17/2020 420.00$

000036 12/31/2019 1,000.00$

000037 12/18/2020 1,103.92$

000038 11/30/2020 251.00$

000039 7/31/2020 254.00$

000040 1/17/2020 2.50$

000041 7/31/2020 106.50$

000042 7/31/2020 12.00$

000043 7/17/2020 1,980.54$

1

Schedule 1 identifies customers whom Robinhood has not already paid, and who suffered losses as a

result of the firm's misrepresentations and omissions about options spread transactions.

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000044 7/31/2020 188.99$

000045

12/18/2020 1,740.00$

000046 7/31/2020 103.50$

000047 9/4/2020 57.00$

000048

12/18/2020 3,798.18$

000049 7/31/2020 112.73$

000050 11/6/2020 8,512.98$

000051 5/15/2020 1,813.98$

000052 11/13/2020 242.22$

000053

10/30/2020 1,380.00$

000054 12/18/2020 390.32$

000055 7/17/2020 80.00$

000056

7/31/2020 8,275.00$

000057 3/15/2019 40.87$

000058 7/17/2020 251.60$

000059 7/17/2020 774.00$

000060 12/18/2020 161.85$

000061 3/13/2020 554.98$

000062 2/12/2021 1,947.50$

000063 7/31/2020 1,032.00$

000064 7/17/2020 24.00$

000065 3/20/2020 47.79$

000066 12/31/2019 804.50$

000067 12/18/2020 200.00$

000068 12/18/2020 124.46$

000069 10/30/2020 277.99$

000070 12/27/2019 52.53$

000071 12/18/2020 316.00$

000072 5/27/2020 19.98$

000073

7/31/2020 386.00$

000074 12/18/2020 8,943.21$

000075 8/21/2020 137.02$

000076 6/21/2019 12.00$

000077 7/17/2020 1,185.98$

000078 12/18/2020 1,994.00$

000079 7/31/2020 204.77$

000080 7/31/2020 190.99$

000081 7/31/2020 644.00$

000082 8/7/2020 594.60$

000083 7/17/2020 691.00$

000084 10/4/2019 122.42$

000085 11/18/2020 115.98$

000086 1/8/2021 103.64$

Page 2 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000087 7/17/2020 934.98$

000088

7/31/2020 376.00$

000089 12/18/2020 28,799.50$

000090 12/31/2020 2,907.00$

000091

12/18/2020 352.00$

000092 5/29/2020 216.29$

000093 3/13/2020 8,539.00$

000094 6/28/2019 1,064.00$

000095 7/20/2018 4,506.99$

000096

7/17/2020 740.00$

000097 6/26/2020 20.00$

000098 3/13/2020 275.98$

000099

12/27/2019 42.99$

000100 7/31/2020 387.98$

000101 11/6/2020 728.28$

000102 4/20/2018 6.38$

000103 7/31/2020 193.86$

000104 3/20/2020 183.99$

000105 12/18/2020 377.50$

000106 10/30/2020 282.91$

000107 6/28/2019 349.98$

000108 12/18/2020 83.85$

000109 7/31/2020 364.00$

000110 7/17/2020 423.26$

000111 6/5/2019 376.35$

000112 7/31/2020 595.86$

000113 10/4/2019 3,384.19$

000114 10/30/2020 326.97$

000115 12/18/2020 3,342.71$

000116

9/4/2020 119.89$

000117 8/21/2020 6,819.80$

000118 12/11/2020 300.00$

000119 1/22/2021 1.36$

000120 6/28/2019 12,048.00$

000121 3/13/2020 1,524.50$

000122 7/31/2020 205.00$

000123 11/30/2020 250.98$

000124 3/13/2020 533.17$

000125 7/17/2020 561.00$

000126 11/30/2020 2,730.00$

000127 6/28/2019 2,386.78$

000128 11/13/2020 9.50$

000129 6/28/2019 242.00$

Page 3 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000130 12/18/2020 34,024.96$

000131

7/17/2020 673.41$

000132 11/29/2019 0.45$

000133 2/8/2019 53.91$

000134

2/19/2021 2.00$

000135 8/7/2020 350.00$

000136 11/18/2019 304.04$

000137 5/27/2020 33.98$

000138 3/20/2020 270.00$

000139

6/28/2019 540.00$

000140 3/5/2021 270.47$

000141 7/17/2020 248.00$

000142

7/17/2020 1,400.00$

000143 2/26/2021 574.91$

000144 5/29/2020 194.13$

000145 12/18/2020 160.07$

000146 12/18/2020 312.00$

000147 12/18/2020 2,909.76$

000148 12/18/2020 86.50$

000149 6/19/2020 19.76$

000150 7/31/2020 120.00$

000151 6/28/2019 411.96$

000152 10/30/2020 185.00$

000153 9/4/2020 32.99$

000154 12/18/2020 44.00$

000155 12/18/2020 115.48$

000156 8/28/2020 1,087.84$

000157 12/18/2020 899.00$

000158 5/29/2020 162.52$

000159

10/30/2020 114.81$

000160 6/28/2019 268.00$

000161 11/27/2020 170.00$

000162 10/30/2020 213.99$

000163 11/27/2020 18,800.00$

000164 7/31/2020 373.96$

000165 12/18/2020 6.74$

000166 2/19/2021 11.99$

000167 7/17/2020 639.00$

000168 5/29/2020 166.94$

000169 10/30/2020 25.92$

000170 6/5/2019 76.00$

000171 10/9/2020 10.50$

000172 12/18/2020 2,451.89$

Page 4 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000173 12/18/2020 93.00$

000174

10/30/2020 379.84$

000175 12/31/2020 4,805.71$

000176 12/18/2020 144.00$

000177

7/17/2020 119.85$

000178 6/28/2019 215.98$

000179 12/18/2020 3,075.00$

000180 12/18/2020 354.45$

000181 7/31/2020 185.00$

000182

10/30/2020 3,025.00$

000183 10/30/2020 274.84$

000184 2/14/2020 414.00$

000185

9/4/2020 1,025.99$

000186 7/31/2020 180.90$

000187 7/31/2020 800.00$

000188 3/13/2020 2,435.65$

000189 7/31/2020 130.00$

000190 7/31/2020 116.80$

000191 12/18/2020 5,969.31$

000192 9/28/2020 4,962.99$

000193 12/18/2020 6.80$

000194 6/19/2020 5.83$

000195 12/18/2020 2,378.00$

000196 12/18/2020 1,271.00$

000196 9/11/2020 26.07$

000197 11/8/2019 1.00$

000198 9/21/2020 131.99$

000199 2/12/2021 89.80$

000200 5/27/2020 123.00$

000201

7/31/2020 857.97$

000202 3/5/2021 50.99$

000203 12/18/2020 56.80$

000204 12/18/2020 311.00$

000205 12/18/2020 57,520.75$

000206 10/4/2019 268.18$

000207 7/17/2020 370.00$

000208 10/30/2020 119.17$

000209 4/24/2020 706.65$

000210 7/17/2020 675.00$

000211 7/31/2020 596.00$

000212 12/18/2020 31,569.27$

000213 10/2/2020 9.00$

000214 12/18/2020 119.32$

Page 5 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000215 9/4/2020 22.85$

000216

7/31/2020 188.00$

000217 2/19/2021 100.00$

000218 10/30/2020 216.99$

000219

7/31/2020 202.50$

000220 7/31/2020 2,404.00$

000221 12/18/2020 7,704.40$

000222 10/30/2020 375.00$

000223 8/30/2019 113.96$

000224

7/17/2020 514.20$

000225 12/18/2020 676.00$

000226 7/31/2020 200.00$

000227

2/19/2021 29.73$

000228 11/20/2020 300.00$

000229 5/22/2020 195.00$

000230 5/20/2020 170.00$

000231 7/31/2020 116.00$

000232 12/18/2020 9,903.07$

000233 8/21/2020 39.00$

000234 10/16/2020 12,812.17$

000235 12/18/2020 188.67$

000236 7/31/2020 303.80$

000237 6/19/2020 5.98$

000238 7/31/2020 201.46$

000239 10/30/2020 1,200.00$

000240 12/18/2020 726.00$

000241 10/30/2020 615.79$

000242 7/31/2020 240.00$

000243 9/4/2020 1.60$

000244

7/31/2020 183.96$

000245 2/21/2020 155.00$

000246 12/18/2020 15.00$

000247 7/31/2020 293.45$

000248 7/31/2020 121.93$

000249 2/19/2021 12.00$

000250 7/17/2020 880.00$

000251 12/18/2020 241.00$

000252 5/29/2020 195.50$

000253 12/18/2020 2,886.30$

000254 12/18/2020 2,408.36$

000255 9/4/2020 60.17$

000256 11/6/2020 27,379.95$

000257 12/18/2020 45.74$

Page 6 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000258 7/10/2020 800.00$

000259

7/31/2020 1,575.00$

000260 12/11/2020 88.50$

000261 12/18/2020 195.00$

000262

9/4/2020 1,605.88$

000263 10/30/2020 225.00$

000264 12/18/2020 79.00$

000265 7/31/2020 131.98$

000266 12/18/2020 200.00$

000267

7/31/2020 252.00$

000268 12/18/2020 193.37$

000269 2/19/2021 15.81$

000270

7/31/2020 115.95$

000271 12/18/2020 620.00$

000272 12/18/2020 212.99$

000273 8/21/2020 16.00$

000274 11/30/2020 1,064.00$

000275 7/17/2020 360.00$

000276 8/14/2020 139.56$

000277 12/18/2020 571.50$

000278 5/27/2020 412.93$

000279 7/17/2020 166.00$

000280 8/26/2020 2,730.00$

000281 9/4/2020 29.85$

000282 7/31/2020 183.00$

000283 8/14/2020 17.00$

000284 5/27/2020 74.46$

000285 6/28/2019 278.00$

000286 12/18/2020 698.34$

000287

12/18/2020 568.00$

000288 10/30/2020 208.99$

000289 11/18/2019 2,256.00$

000290 12/18/2020 24,714.94$

000291 12/18/2020 207.00$

000292 5/29/2020 110.82$

000293 7/31/2020 190.00$

000294 12/13/2019 10.98$

000295 12/18/2020 200.00$

000296 7/17/2020 886.00$

000297 7/17/2020 780.75$

000298 7/31/2020 128.00$

000299 4/24/2020 49.99$

000300 4/5/2019 5,019.59$

Page 7 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000301 12/7/2020 208.68$

000302

12/18/2020 8,641.96$

000303 12/18/2020 3,734.19$

000304 11/6/2020 13,097.66$

000305

6/19/2020 38.78$

000306 9/4/2020 3,119.95$

000307 6/19/2020 41.00$

000308 5/31/2019 30.00$

000309 3/13/2020 2,141.99$

000310

6/28/2019 3,917.11$

000311 9/4/2020 1,040.29$

000312 12/18/2020 3,284.93$

000313

3/13/2020 1,457.98$

000314 12/18/2020 6,114.04$

000315 12/18/2020 986.00$

000316 3/13/2020 185,806.24$

000317 6/6/2018 164.50$

000318 12/18/2020 6,300.00$

000319 7/31/2020 18,220.00$

000320 9/4/2020 817.99$

000321 9/4/2020 13,375.36$

000322 9/4/2020 242.55$

000323 4/18/2019 4,684.53$

000324 7/17/2020 508.15$

000325 3/13/2020 3,159.00$

000326 3/13/2020 2,806.24$

000327 3/13/2020 3,306.00$

000328 9/4/2020 659.93$

000329 11/29/2019 1,329.94$

000330

12/18/2020 2,397.00$

000331 12/18/2020 2,176.34$

000332 3/13/2020 3,306.56$

000333 11/6/2020 23,042.05$

000334 3/13/2020 26,173.00$

000335 9/4/2020 698.99$

000336 12/18/2020 2,726.27$

000337 6/19/2020 66.96$

000338 3/13/2020 12,147.50$

000339 4/5/2019 1,204.64$

000340 12/18/2020 2,030.96$

000341 11/18/2020 38.00$

000342 9/4/2020 587.99$

000343 3/13/2020 16,332.00$

Page 8 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000344 12/18/2020 2,095.84$

000345

3/13/2020 3,306.00$

000346 4/5/2019 521.25$

000347 3/13/2020 3,556.00$

000348

7/17/2019 136.96$

000349 3/13/2020 2,491.99$

000350 5/1/2020 3,342.85$

000351 12/18/2020 3,252.87$

000352 11/6/2020 7,989.98$

000353

6/10/2020 1,009.70$

000354 4/5/2019 1,045.99$

000355 12/18/2020 1,730.21$

000356

9/4/2020 1,070.00$

000357 10/16/2020 266.02$

000358 12/18/2020 4,019.47$

000359 3/13/2020 2,100.35$

000360 12/18/2020 3,290.85$

000361 10/2/2020 79,917.72$

000362 11/18/2020 754.80$

000363 11/18/2020 452.70$

000364 7/17/2019 293.56$

000365 4/5/2019 861.99$

000366 9/4/2020 729.75$

000367 7/17/2020 270.00$

000368 4/5/2019 1,563.66$

000369 9/4/2020 653.37$

000370 4/5/2019 1,139.00$

000371 11/6/2020 146,645.42$

000372 3/13/2020 19,326.00$

000373

3/13/2020 2,244.98$

000374 4/18/2019 3,379.99$

000375 12/18/2020 3,109.48$

000376 12/18/2020 1,395.47$

000377 4/5/2019 742.77$

000378 9/4/2020 439.92$

000379 3/13/2020 3,019.30$

000380 9/4/2020 1,302.44$

000381 12/18/2020 1,258.59$

000382 3/13/2020 5,015.74$

000383 12/18/2020 1,450.29$

000384 12/18/2020 2,335.06$

000385 6/19/2020 107.94$

000386 3/13/2020 3,272.21$

Page 9 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000387 9/4/2020 11,052.31$

000388

6/28/2019 17,324.00$

000389 12/18/2020 4,652.32$

000390 7/17/2020 1,499.80$

000391

11/18/2020 11.00$

000392 11/18/2020 1,656.00$

000393 4/18/2019 2,389.19$

000394 7/17/2020 5,959.89$

000395 3/13/2020 14,086.12$

000396

12/18/2020 3,434.89$

000397 9/4/2020 5,308.89$

000398 3/15/2019 200.00$

000399

12/18/2020 2,935.00$

000400 9/4/2020 1,721.40$

000401 11/18/2020 81.08$

000402 7/17/2020 2,936.63$

000403 3/13/2020 54,440.00$

000404 12/18/2020 19,521.10$

000405 12/18/2020 3,086.00$

000406 11/18/2020 284.40$

000407 12/18/2020 22,768.00$

000408 4/5/2019 1,400.00$

000409 9/4/2020 5,070.00$

000410 12/18/2020 3,286.36$

000411 7/17/2020 5,238.00$

000412 9/4/2020 13,889.41$

000412 8/7/2020 11.00$

000413 11/18/2020 166.00$

000414 11/18/2020 4,004.00$

000415

7/17/2020 5,309.80$

000416 11/6/2020 8,089.99$

000417 9/4/2020 12,178.00$

000418 4/5/2019 1,069.40$

000419 12/18/2020 3,091.86$

000420 3/13/2020 2,581.99$

000421 3/13/2020 2,650.00$

000422 9/4/2020 209.04$

000423 7/17/2020 5,130.18$

000424 12/18/2020 3,102.97$

000425 12/18/2020 26,000.00$

000426 11/6/2020 5,170.00$

000427 7/17/2020 2,310.06$

000428 6/17/2020 259.98$

Page 10 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000429 11/6/2020 74,316.30$

000430

11/18/2020 316.00$

000431 9/4/2020 6,709.90$

000432 12/18/2020 12,968.00$

000433

9/4/2020 619.50$

000434 3/13/2020 5,497.83$

000435 3/13/2020 7,000.00$

000436 9/4/2020 15,048.00$

000437 12/18/2020 19,800.00$

000438

3/13/2020 7,576.35$

000439 7/17/2020 250.32$

000440 12/18/2020 2,000.00$

000441

3/13/2020 5,057.22$

000442 9/4/2020 4,297.93$

000443 12/18/2020 8,560.98$

000444 12/18/2020 7,302.54$

000445 4/5/2019 2,588.00$

000446 7/17/2020 883.98$

000447 7/17/2020 2,217.52$

000448 9/4/2020 350.00$

000449 3/13/2020 19,057.00$

000450 3/13/2020 3,049.99$

000451 3/13/2020 4,614.55$

000452 12/18/2020 2,033.13$

000453 3/13/2020 2,900.00$

000454 6/19/2020 92.00$

000455 10/16/2020 114.27$

000456 3/13/2020 2,870.48$

000457 12/18/2020 3,467.62$

000458

12/18/2020 2,937.92$

000459 1/29/2020 1,636.84$

000460 12/18/2020 3,132.50$

000461 3/13/2020 7,500.00$

000462 12/18/2020 3,315.88$

000463 4/5/2019 1,061.99$

000464 6/19/2020 165.00$

000465 7/17/2020 3,117.50$

000466 3/20/2020 58,674.48$

000467 3/13/2020 2,097.57$

000468 12/18/2020 2,219.50$

000469 3/13/2020 4,954.47$

000470 11/6/2020 9,478.99$

000471 4/24/2020 110.00$

Page 11 of 12

Attachment A

Schedule 1

Customer Option Expiration Date Restitution

000472 3/13/2020 108,597.28$

000473

12/31/2020 13,650.00$

000474 6/19/2020 2,171.00$

000475 9/4/2020 603.99$

000476

12/18/2020 15,474.51$

000477 6/19/2020 276.00$

000478 9/4/2020 672.50$

000479 11/18/2020 90.00$

000480 12/18/2020 6,730.00$

000481

11/18/2020 99.00$

000482 11/6/2020 6,324.98$

000483 3/13/2020 1,099.00$

000484

3/13/2020 400.00$

000485 3/20/2020 376.99$

000486 10/30/2020 707.00$

000487 12/31/2020 3,597.33$

000488 10/4/2019 100.00$

000489 3/18/2020 147.99$

000490 3/13/2020 2,626.00$

000491 3/13/2020 121,000.00$

000492 10/30/2020 320.00$

000493 7/31/2020 97.00$

000494 9/4/2020 1,063.46$

000495 10/30/2020 41.74$

000496 10/30/2020 191.00$

000497 10/30/2020 42.80$

000498 10/30/2020 2,065.00$

000499 7/2/2020 11.78$

000500 7/2/2020 43.78$

2,091,571.97$

Total Restitution

Page 12 of 12

Attachment A

Schedule 2

1

Customer

Erroneous Margin Notification Date Restitution

000001

8/10/2018 67.40$

000002

11/13/2020 139.82$

000003

8/10/2018 166.00$

000004

11/13/2020 64.53$

000005

11/13/2020 86.04$

000006

8/10/2018 139.50$

000007

8/10/2018 52.96$

000008

11/13/2020 108.33$

000009

8/10/2018 462.00$

000010

8/10/2018 601.65$

000011

8/10/2018 100.75$

000012

11/13/2020 105.17$

000013

8/10/2018 219.75$

000014

8/10/2018 127.80$

000015

8/10/2018 252.47$

000015

11/13/2020 2,483.46$

000016

11/13/2020 74.99$

000017

8/10/2018 121.75$

000018

8/10/2018 112.14$

000019

8/10/2018 76.41$

000020

8/10/2018 53.20$

000021

8/10/2018 434.00$

000022

8/10/2018 269.50$

000023

11/13/2020 134.15$

000024

8/10/2018 60.34$

000025

8/10/2018 619.00$

000026

8/10/2018 132.43$

000027

8/10/2018 50.40$

000028

8/10/2018 1,590.79$

000029

8/10/2018 72.90$

000030

11/13/2020 1,000.00$

000031

11/13/2020 141.10$

000032

8/10/2018 236.00$

000033

11/13/2020 484.11$

000034

11/13/2020 181.25$

000035

8/10/2018 330.30$

000036

8/10/2018 55.93$

000037

11/13/2020 82.31$

000038

8/10/2018 101.00$

000039

8/10/2018 394.72$

1

Schedule 2 identifies customers who suffered losses as a result of the firm’s erroneous margin calls and

margin call warnings.

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000040

8/10/2018 885.83$

000041

11/13/2020 85.83$

000042

8/10/2018 75.99$

000043

8/10/2018 74.97$

000044

8/10/2018 87.50$

000045

11/13/2020 89.94$

000046

11/13/2020 139.38$

000047

8/10/2018 428.60$

000048

11/13/2020 61.83$

000049

8/10/2018 92.83$

000050

11/13/2020 53.54$

000051

11/13/2020 150.37$

000052

11/13/2020 135.20$

000053

8/10/2018 229.20$

000054

8/10/2018 60.50$

000055

11/13/2020 607.67$

000056

8/10/2018 78.10$

000057

11/13/2020 1,392.14$

000058

8/10/2018 57.49$

000058

11/13/2020 56.93$

000059

11/13/2020 202.67$

000060

8/10/2018 754.49$

000061

8/10/2018 399.00$

000062

8/10/2018 109.12$

000063

11/13/2020 215.80$

000064

11/13/2020 67.03$

000065

8/10/2018 241.40$

000066

8/10/2018 1,349.50$

000067

8/10/2018 586.01$

000068

8/10/2018 83.74$

000069

8/10/2018 50.00$

000070

8/10/2018 70.00$

000071

8/10/2018 76.95$

000072

11/13/2020 960.29$

000073

8/10/2018 75.80$

000074

8/10/2018 68.25$

000075

8/10/2018 379.80$

000076

11/13/2020 1,196.14$

000077

11/13/2020 616.06$

000078

11/13/2020 143.74$

Page 2 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000079

8/10/2018 93.42$

000080

8/10/2018 279.96$

000081

8/10/2018 262.50$

000082

11/13/2020 62.77$

000083

8/10/2018 83.60$

000084

8/10/2018 53.84$

000085

8/10/2018 1,660.30$

000086

11/13/2020 333.23$

000087

8/10/2018 522.85$

000088

8/10/2018 720.00$

000089

8/10/2018 55.18$

000090

8/10/2018 58.90$

000091

8/10/2018 391.06$

000092

11/13/2020 2,240.66$

000093

8/10/2018 55.41$

000094

11/13/2020 679.46$

000095

8/10/2018 141.15$

000096

8/10/2018 449.82$

000097

11/13/2020 765.94$

000098

8/10/2018 730.90$

000099

11/13/2020 267.97$

000100

8/10/2018 56.99$

000101

11/13/2020 3,901.06$

000102

11/13/2020 53.96$

000103

8/10/2018 219.00$

000104

8/10/2018 70.50$

000105

11/13/2020 55.57$

000106

8/10/2018 6,147.28$

000107

8/10/2018 234.80$

000108

8/10/2018 95.34$

000109

8/10/2018 340.40$

000110

8/10/2018 81.41$

000110

11/13/2020 133.41$

000111

8/10/2018 84.80$

000112

8/10/2018 3,474.09$

000113

8/10/2018 1,404.31$

000114

8/10/2018 570.15$

000115

11/13/2020 133.00$

000116

11/13/2020 54.92$

000117

11/13/2020 88.66$

Page 3 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000118

8/10/2018 152.50$

000119

11/13/2020 228.55$

000120

8/10/2018 103.11$

000121

8/10/2018 150.05$

000122

8/10/2018 202.49$

000123

8/10/2018 64.68$

000124

8/10/2018 1,406.17$

000125

11/13/2020 71.06$

000126

11/13/2020 128.97$

000127

8/10/2018 65.09$

000128

8/10/2018 346.40$

000129

11/13/2020 464.35$

000130

3/26/2019 479.27$

000131

8/10/2018 130.00$

000132

8/10/2018 69.04$

000133

11/13/2020 155.49$

000134

8/10/2018 652.79$

000135

8/10/2018 282.16$

000136

8/10/2018 3,064.75$

000137

8/10/2018 59.90$

000138

11/13/2020 96.43$

000139

8/10/2018 311.02$

000140

11/13/2020 163.99$

000141

8/10/2018 66.95$

000142

8/10/2018 452.75$

000143

8/10/2018 56.00$

000144

8/10/2018 52.00$

000145

8/10/2018 190.52$

000146

8/10/2018 78.90$

000147

11/13/2020 151.22$

000148

8/10/2018 598.05$

000149

8/10/2018 59.50$

000150

8/10/2018 86.30$

000151

8/10/2018 1,563.06$

000152

8/10/2018 71.16$

000153

11/13/2020 485.48$

000154

8/10/2018 123.18$

000154

11/13/2020 1,250.27$

000155

8/10/2018 175.50$

000156

11/13/2020 168.99$

Page 4 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000157

8/10/2018 104.98$

000158

8/10/2018 79.95$

000159

11/13/2020 2,960.85$

000160

8/10/2018 97.00$

000161

11/13/2020 184.83$

000162

8/10/2018 410.00$

000163

11/13/2020 74.99$

000164

11/13/2020 135.53$

000165

8/10/2018 176.50$

000166

11/13/2020 2,683.98$

000167

11/13/2020 54.62$

000168

8/10/2018 486.06$

000169

8/10/2018 678.64$

000170

3/26/2019 68.22$

000171

8/10/2018 56.00$

000172

8/10/2018 136.74$

000173

11/13/2020 57.72$

000174

11/13/2020 2,200.00$

000175

11/13/2020 155.32$

000176

8/10/2018 125.00$

000177

3/26/2019 101.25$

000178

8/10/2018 120.48$

000179

11/13/2020 50.21$

000180

8/10/2018 571.14$

000181

8/10/2018 2,430.00$

000182

8/10/2018 55.34$

000183

8/10/2018 167.03$

000184

8/10/2018 226.44$

000185

11/13/2020 63.94$

000186

11/13/2020 153.49$

000187

8/10/2018 60.85$

000188

11/13/2020 218.32$

000189

11/13/2020 155.12$

000190

8/10/2018 65.95$

000191

11/13/2020 469.05$

000192

11/13/2020 52.02$

000193

8/10/2018 181.20$

000194

8/10/2018 163.82$

000195

8/10/2018 989.62$

000196

8/10/2018 71.32$

Page 5 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000196

11/13/2020 218.07$

000197

11/13/2020 226.88$

000198

8/10/2018 110.65$

000199

11/13/2020 1,636.28$

000200

8/10/2018 70.00$

000200

11/13/2020 282.53$

000201

11/13/2020 2,832.87$

000202

8/10/2018 133.70$

000203

11/13/2020 57.00$

000204

11/13/2020 119.37$

000205

8/10/2018 386.97$

000206

11/13/2020 59.03$

000207

11/13/2020 57.87$

000208

11/13/2020 66.62$

000209

8/10/2018 70.11$

000210

11/13/2020 248.96$

000211

8/10/2018 67.40$

000212

11/13/2020 70.33$

000213

8/10/2018 206.50$

000214

8/10/2018 269.85$

000215

11/13/2020 122.70$

000216

11/13/2020 166.30$

000217

11/13/2020 51.06$

000218

8/10/2018 102.50$

000219

8/10/2018 310.50$

000220

11/13/2020 418.89$

000221

8/10/2018 350.00$

000222

11/13/2020 109.04$

000223

8/10/2018 271.89$

000224

11/13/2020 80.96$

000225

8/10/2018 604.54$

000226

8/10/2018 50.00$

000227

8/10/2018 54.50$

000228

11/13/2020 629.38$

000229

11/13/2020 442.53$

000230

8/10/2018 56.10$

000231

11/13/2020 142.83$

000232

8/10/2018 79.00$

000233

8/10/2018 161.67$

000234

8/10/2018 99.06$

Page 6 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000235

8/10/2018 110.64$

000236

11/13/2020 1,185.46$

000237

11/13/2020 150.57$

000238

11/13/2020 84.54$

000239

11/13/2020 57.52$

000240

8/10/2018 428.54$

000241

8/10/2018 85.15$

000242

11/13/2020 81.65$

000243

11/13/2020 64.49$

000244

8/10/2018 68.99$

000245

8/10/2018 173.92$

000246

8/10/2018 75.73$

000247

8/10/2018 126.72$

000248

8/10/2018 207.23$

000249

8/10/2018 485.86$

000250

11/13/2020 146.62$

000251

11/13/2020 71.87$

000252

8/10/2018 115.72$

000253

8/10/2018 142.92$

000254

8/10/2018 158.52$

000255

11/13/2020 292.14$

000256

11/13/2020 915.70$

000257

8/10/2018 69.10$

000258

8/10/2018 77.68$

000259

8/10/2018 72.99$

000259

11/13/2020 84.26$

000260

8/10/2018 124.22$

000261

11/13/2020 112.43$

000262

11/13/2020 922.53$

000263

8/10/2018 135.00$

000264

11/13/2020 218.81$

000265

8/10/2018 202.98$

000266

8/10/2018 62.25$

000267

8/10/2018 153.50$

000268

11/13/2020 2,784.52$

000269

11/13/2020 72.20$

000270

11/13/2020 99.67$

000271

11/13/2020 237.88$

000272

11/13/2020 105.58$

000273

8/10/2018 875.53$

Page 7 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000274

8/10/2018 143.15$

000275

11/13/2020 69.24$

000276

8/10/2018 413.07$

000277

8/10/2018 1,776.70$

000278

8/10/2018 240.00$

000279

11/13/2020 341.37$

000280

11/13/2020 700.30$

000281

8/10/2018 421.50$

000282

11/13/2020 112.36$

000283

8/10/2018 58.51$

000284

8/10/2018 100.50$

000285

8/10/2018 483.69$

000286

8/10/2018 78.01$

000287

11/13/2020 308.81$

000288

8/10/2018 88.20$

000289

11/13/2020 439.00$

000290

11/13/2020 136.10$

000291

11/13/2020 254.49$

000292

11/13/2020 6,029.49$

000293

8/10/2018 67.06$

000294

11/13/2020 89.92$

000295

8/10/2018 305.61$

000296

8/10/2018 170.82$

000297

8/10/2018 213.75$

000298

8/10/2018 169.29$

000299

8/10/2018 72.78$

000300

8/10/2018 126.73$

000301

8/10/2018 200.18$

000301

11/13/2020 317.46$

000302

8/10/2018 194.60$

000303

11/13/2020 116.26$

000304

8/10/2018 3,702.12$

000305

11/13/2020 96.81$

000306

11/13/2020 102.58$

000307

8/10/2018 111.00$

000308

8/10/2018 62.30$

000309

11/13/2020 170.87$

000310

11/13/2020 342.25$

000311

8/10/2018 72.49$

000312

8/10/2018 510.86$

Page 8 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000313

11/13/2020 682.09$

000314

8/10/2018 599.58$

000315

8/10/2018 9,546.40$

000316

8/10/2018 411.71$

000317

8/10/2018 138.80$

000318

8/10/2018 235.52$

000319

11/13/2020 823.61$

000320

8/10/2018 96.00$

000321

11/13/2020 93.69$

000322

8/10/2018 273.22$

000323

8/10/2018 78.92$

000324

8/10/2018 572.48$

000325

11/13/2020 61.00$

000326

8/10/2018 213.18$

000327

8/10/2018 1,077.78$

000328

8/10/2018 253.66$

000329

8/10/2018 133.99$

000330

8/10/2018 208.38$

000331

11/13/2020 61.57$

000332

11/13/2020 179.99$

000333

8/10/2018 94.70$

000334

8/10/2018 54.00$

000335

8/10/2018 77.25$

000336

8/10/2018 53.30$

000337

8/10/2018 477.77$

000338

8/10/2018 77.00$

000339

3/26/2019 911.70$

000340

8/10/2018 72.00$

000341

8/10/2018 61.25$

000342

11/13/2020 151.04$

000343

8/10/2018 97.00$

000344

8/10/2018 260.25$

000345

8/10/2018 248.80$

000346

8/10/2018 93.23$

000347

11/13/2020 282.80$

000348

11/13/2020 96.00$

000349

8/10/2018 82.10$

000350

8/10/2018 248.82$

000351

11/13/2020 94.76$

000352

11/13/2020 3,204.48$

Page 9 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000353

8/10/2018 523.25$

000353

11/13/2020 134.62$

000354

8/10/2018 1,177.02$

000355

11/13/2020 64.95$

000356

8/10/2018 127.60$

000357

8/10/2018 209.00$

000358

11/13/2020 1,056.09$

000359

11/13/2020 79.52$

000360

11/13/2020 84.82$

000361

11/13/2020 164.88$

000362

8/10/2018 66.99$

000363

8/10/2018 108.97$

000364

8/10/2018 1,253.76$

000365

8/10/2018 68.62$

000366

8/10/2018 129.50$

000367

8/10/2018 432.40$

000368

11/13/2020 73.80$

000369

11/13/2020 62.77$

000370

8/10/2018 68.00$

000371

8/10/2018 58.38$

000372

11/13/2020 1,059.15$

000373

8/10/2018 147.38$

000374

11/13/2020 389.95$

000375

8/10/2018 159.70$

000376

8/10/2018 103.10$

000377

11/13/2020 1,831.05$

000378

8/10/2018 112.62$

000379

8/10/2018 154.78$

000380

8/10/2018 1,845.00$

000381

11/13/2020 1,077.09$

000382

11/13/2020 81.15$

000383

8/10/2018 77.79$

000384

11/13/2020 85.62$

000385

8/10/2018 55.68$

000386

11/13/2020 1,151.73$

000387

8/10/2018 327.42$

000388

11/13/2020 274.14$

000389

8/10/2018 3,780.84$

000390

3/26/2019 67.67$

000391

8/10/2018 683.88$

Page 10 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000392

11/13/2020 194.91$

000393

8/10/2018 426.22$

000394

8/10/2018 3,875.00$

000395

8/10/2018 65.70$

000396

8/10/2018 292.09$

000397

8/10/2018 141.37$

000398

8/10/2018 321.36$

000399

8/10/2018 242.71$

000400

8/10/2018 365.70$

000401

8/10/2018 5,675.00$

000402

11/13/2020 171.27$

000403

8/10/2018 255.36$

000404

11/13/2020 111.21$

000405

11/13/2020 56.68$

000406

8/10/2018 94.86$

000407

11/13/2020 54.53$

000408

8/10/2018 492.92$

000409

11/13/2020 283.49$

000410

8/10/2018 68.09$

000411

8/10/2018 60.00$

000412

8/10/2018 66.00$

000413

8/10/2018 1,620.00$

000414

11/13/2020 107.20$

000415

11/13/2020 1,307.66$

000416

11/13/2020 789.40$

000417

8/10/2018 66.65$

000418

8/10/2018 227.33$

000419

8/10/2018 118.30$

000420

8/10/2018 452.40$

000421

8/10/2018 252.53$

000421

3/26/2019 701.96$

000422

8/10/2018 65.12$

000423

8/10/2018 90.70$

000424

8/10/2018 59.07$

000425

8/10/2018 92.37$

000426

8/10/2018 1,300.74$

000427

3/26/2019 80.95$

000428

11/13/2020 136.65$

000429

8/10/2018 971.33$

000430

8/10/2018 231.76$

Page 11 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000431

8/10/2018 6,233.89$

000432

8/10/2018 98.55$

000433

8/10/2018 593.13$

000434

8/10/2018 220.50$

000435

8/10/2018 54.12$

000436

8/10/2018 121.74$

000437

8/10/2018 188.55$

000438

8/10/2018 162.39$

000439

11/13/2020 146.08$

000440

11/13/2020 389.40$

000441

8/10/2018 70.16$

000442

8/10/2018 137.15$

000443

11/13/2020 68.99$

000444

8/10/2018 251.15$

000445

11/13/2020 71.45$

000446

8/10/2018 53.29$

000447

11/13/2020 585.59$

000448

11/13/2020 141.19$

000449

8/10/2018 1,019.79$

000450

11/13/2020 70.10$

000451

8/10/2018 82.10$

000452

11/13/2020 543.60$

000453

8/10/2018 246.73$

000454

8/10/2018 1,357.29$

000455

11/13/2020 175.67$

000456

8/10/2018 97.49$

000457

8/10/2018 89.92$

000457

11/13/2020 59.88$

000458

8/10/2018 85.95$

000459

8/10/2018 606.00$

000460

8/10/2018 309.50$

000461

8/10/2018 84.40$

000462

11/13/2020 444.56$

000463

8/10/2018 287.54$

000464

11/13/2020 263.17$

000465

11/13/2020 96.10$

000466

8/10/2018 106.47$

000467

11/13/2020 2,159.77$

000468

8/10/2018 118.30$

000469

3/26/2019 428.40$

Page 12 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000470

8/10/2018 52.00$

000471

8/10/2018 77.22$

000472

11/13/2020 359.10$

000473

8/10/2018 51.80$

000474

11/13/2020 99.27$

000475

8/10/2018 54.60$

000476

8/10/2018 58.40$

000477

3/26/2019 289.68$

000478

8/10/2018 386.70$

000479

8/10/2018 79.25$

000480

8/10/2018 190.84$

000481

3/26/2019 62.96$

000482

11/13/2020 1,035.34$

000483

11/13/2020 89.60$

000484

8/10/2018 62.99$

000485

8/10/2018 54.85$

000485

11/13/2020 54.37$

000486

8/10/2018 78.30$

000487

11/13/2020 233.86$

000488

8/10/2018 386.42$

000489

11/13/2020 295.50$

000490

8/10/2018 1,766.14$

000491

8/10/2018 56.40$

000492

8/10/2018 126.70$

000493

11/13/2020 1,030.31$

000494

8/10/2018 106.58$

000495

11/13/2020 52.76$

000496

11/13/2020 59.93$

000497

8/10/2018 59.61$

000498

8/10/2018 61.75$

000499

8/10/2018 296.40$

000500

8/10/2018 23,529.30$

000501

8/10/2018 365.94$

000502

8/10/2018 720.98$

000503

8/10/2018 129.99$

000504

11/13/2020 226.10$

000505

8/10/2018 78.67$

000506

11/13/2020 114.49$

000507

11/13/2020 505.50$

000508

8/10/2018 100.13$

Page 13 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000509

8/10/2018 354.00$

000510

11/13/2020 197.01$

000511

11/13/2020 1,648.13$

000512

8/10/2018 343.35$

000513

8/10/2018 58.72$

000514

8/10/2018 371.72$

000515

11/13/2020 113.99$

000516

8/10/2018 5,422.42$

000517

8/10/2018 79.00$

000518

11/13/2020 1,170.43$

000519

8/10/2018 261.14$

000520

8/10/2018 64.10$

000521

11/13/2020 575.52$

000522

8/10/2018 392.94$

000523

8/10/2018 121.63$

000524

8/10/2018 65.78$

000525

11/13/2020 255.78$

000526

8/10/2018 8,529.73$

000527

8/10/2018 74.05$

000528

8/10/2018 157.74$

000529

11/13/2020 978.39$

000530

11/13/2020 418.91$

000531

8/10/2018 238.48$

000532

8/10/2018 59.50$

000533

8/10/2018 73.72$

000534

8/10/2018 51.90$

000535

8/10/2018 69.98$

000535

11/13/2020 53.84$

000536

11/13/2020 209.96$

000537

11/13/2020 366.15$

000538

8/10/2018 112.60$

000539

8/10/2018 213.18$

000540

8/10/2018 450.00$

000541

8/10/2018 65.03$

000542

8/10/2018 215.00$

000543

8/10/2018 101.50$

000544

8/10/2018 169.36$

000545

8/10/2018 144.77$

000546

8/10/2018 72.80$

000547

8/10/2018 90.84$

Page 14 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000548

8/10/2018 58.81$

000549

11/13/2020 179.35$

000550

8/10/2018 76.50$

000551

11/13/2020 86.88$

000552

8/10/2018 79.10$

000553

8/10/2018 81.30$

000554

8/10/2018 102.44$

000555

8/10/2018 733.50$

000556

8/10/2018 259.86$

000557

11/13/2020 62.19$

000558

11/13/2020 161.76$

000559

8/10/2018 214.50$

000560

8/10/2018 300.06$

000561

11/13/2020 62.87$

000562

8/10/2018 375.08$

000563

8/10/2018 84.53$

000564

8/10/2018 1,216.02$

000565

8/10/2018 56.09$

000566

8/10/2018 78.22$

000567

8/10/2018 221.36$

000568

11/13/2020 185.87$

000569

8/10/2018 136.85$

000570

8/10/2018 193.75$

000571

8/10/2018 73.30$

000572

11/13/2020 341.33$

000573

11/13/2020 249.69$

000574

8/10/2018 76.20$

000575

8/10/2018 285.92$

000576

8/10/2018 340.89$

000577

8/10/2018 188.89$

000578

11/13/2020 75.55$

000579

8/10/2018 99.08$

000580

8/10/2018 78.62$

000581

11/13/2020 3,699.10$

000582

8/10/2018 289.50$

000583

8/10/2018 138.78$

000584

8/10/2018 171.69$

000585

8/10/2018 67.58$

000586

11/13/2020 51.80$

000587

8/10/2018 172.80$

Page 15 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000588

8/10/2018 195.87$

000589

8/10/2018 9,543.55$

000590

8/10/2018 85.55$

000591

11/13/2020 107.00$

000592

8/10/2018 70.05$

000593

11/13/2020 79.23$

000594

8/10/2018 257.56$

000595

8/10/2018 88.52$

000596

8/10/2018 52.07$

000597

8/10/2018 160.36$

000598

8/10/2018 1,077.74$

000599

11/13/2020 701.39$

000600

8/10/2018 115.98$

000601

11/13/2020 258.40$

000602

11/13/2020 103.51$

000603

8/10/2018 678.48$

000604

11/13/2020 688.53$

000605

11/13/2020 470.43$

000606

8/10/2018 206.20$

000607

8/10/2018 57.56$

000608

8/10/2018 107.70$

000609

8/10/2018 152.84$

000610

8/10/2018 83.97$

000611

8/10/2018 715.37$

000612

11/13/2020 77.64$

000613

8/10/2018 92.00$

000614

8/10/2018 98.59$

000615

8/10/2018 124.90$

000616

8/10/2018 144.00$

000617

8/10/2018 57.25$

000618

8/10/2018 406.00$

000619

8/10/2018 657.78$

000620

8/10/2018 534.19$

000621

8/10/2018 112.19$

000622

8/10/2018 89.24$

000623

8/10/2018 72.57$

000624

8/10/2018 99.70$

000625

8/10/2018 104.65$

000626

8/10/2018 971.24$

000627

8/10/2018 74.58$

Page 16 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000628

11/13/2020 189.06$

000629

8/10/2018 307.02$

000630

11/13/2020 507.34$

000631

11/13/2020 149.92$

000632

8/10/2018 55.12$

000633

8/10/2018 153.99$

000634

3/26/2019 284.46$

000635

8/10/2018 62.57$

000636

11/13/2020 56.49$

000637

8/10/2018 153.45$

000638

11/13/2020 177.33$

000639

8/10/2018 212.00$

000640

11/13/2020 243.80$

000641

8/10/2018 105.10$

000642

11/13/2020 144.67$

000643

8/10/2018 97.09$

000644

8/10/2018 700.00$

000645

11/13/2020 178.86$

000646

8/10/2018 96.15$

000647

8/10/2018 82.40$

000648

8/10/2018 127.90$

000649

11/13/2020 53.51$

000650

8/10/2018 426.65$

000651

11/13/2020 130.12$

000652

11/13/2020 161.41$

000653

8/10/2018 50.00$

000654

11/13/2020 72.01$

000655

8/10/2018 65.57$

000656

11/13/2020 145.28$

000657

8/10/2018 286.16$

000658

8/10/2018 157.64$

000659

8/10/2018 111.96$

000660

8/10/2018 135.29$

000661

11/13/2020 52.37$

000662

3/26/2019 96.86$

000663

8/10/2018 336.00$

000664

8/10/2018 841.00$

000665

8/10/2018 52.54$

000666

11/13/2020 189.64$

000667

8/10/2018 239.26$

Page 17 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000668

8/10/2018 163.20$

000669

8/10/2018 300.75$

000670

11/13/2020 229.20$

000671

8/10/2018 211.14$

000672

8/10/2018 57.73$

000673

8/10/2018 108.00$

000674

8/10/2018 83.00$

000675

8/10/2018 640.64$

000676

8/10/2018 217.79$

000677

8/10/2018 50.59$

000678

8/10/2018 333.64$

000679

8/10/2018 81.57$

000680

8/10/2018 77.80$

000681

8/10/2018 1,026.50$

000682

11/13/2020 741.16$

000683

11/13/2020 54.33$

000684

8/10/2018 50.39$

000685

8/10/2018 94.78$

000686

8/10/2018 514.80$

000687

11/13/2020 592.69$

000688

8/10/2018 53.00$

000689

8/10/2018 618.00$

000690

8/10/2018 143.98$

000691

11/13/2020 866.93$

000692

8/10/2018 748.65$

000693

11/13/2020 92.21$

000694

8/10/2018 78.08$

000695

11/13/2020 82.67$

000696

8/10/2018 211.17$

000697

11/13/2020 421.94$

000698

8/10/2018 386.58$

000699

8/10/2018 63.35$

000700

8/10/2018 489.10$

000701

8/10/2018 177.12$

000702

8/10/2018 73.69$

000703

11/13/2020 1,332.74$

000704

8/10/2018 1,299.00$

000705

8/10/2018 117.25$

000706

8/10/2018 116.95$

000707

8/10/2018 1,394.15$

Page 18 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000708

8/10/2018 108.37$

000709

8/10/2018 119.64$

000710

8/10/2018 86.50$

000711

8/10/2018 198.06$

000712

8/10/2018 316.36$

000713

8/10/2018 50.58$

000714

8/10/2018 163.40$

000715

11/13/2020 401.67$

000716

8/10/2018 130.15$

000717

8/10/2018 63.25$

000718

11/13/2020 1,849.27$

000719

8/10/2018 74.37$

000720

11/13/2020 266.74$

000721

8/10/2018 209.16$

000722

8/10/2018 148.16$

000723

8/10/2018 56.62$

000724

8/10/2018 193.80$

000725

8/10/2018 1,197.74$

000726

11/13/2020 92.39$

000727

8/10/2018 735.87$

000728

8/10/2018 70.15$

000729

8/10/2018 217.77$

000730

11/13/2020 4,848.43$

000731

8/10/2018 255.54$

000732

11/13/2020 156.81$

000733

11/13/2020 76.54$

000734

8/10/2018 190.00$

000735

8/10/2018 208.00$

000736

8/10/2018 349.18$

000737

11/13/2020 84.06$

000738

11/13/2020 172.20$

000739

8/10/2018 361.18$

000740

8/10/2018 111.18$

000740

11/13/2020 137.39$

000741

8/10/2018 238.07$

000742

8/10/2018 296.90$

000743

8/10/2018 189.22$

000744

8/10/2018 64.87$

000745

3/26/2019 140.24$

000746

8/10/2018 177.51$

Page 19 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000747

8/10/2018 116.88$

000748

8/10/2018 819.95$

000749

11/13/2020 62.34$

000750

11/13/2020 64.72$

000751

8/10/2018 190.77$

000752

11/13/2020 773.90$

000753

8/10/2018 139.50$

000754

8/10/2018 90.00$

000755

8/10/2018 148.20$

000756

11/13/2020 388.81$

000757

8/10/2018 255.20$

000758

11/13/2020 757.66$

000759

8/10/2018 150.53$

000760

11/13/2020 466.07$

000761

8/10/2018 94.82$

000762

8/10/2018 183.26$

000763

8/10/2018 127.99$

000764

8/10/2018 304.53$

000765

11/13/2020 572.16$

000766

8/10/2018 187.20$

000767

11/13/2020 137.50$

000768

8/10/2018 199.60$

000769

8/10/2018 128.30$

000770

8/10/2018 69.90$

000771

11/13/2020 1,451.09$

000772

8/10/2018 69.70$

000773

8/10/2018 53.45$

000774

11/13/2020 266.63$

000775

8/10/2018 1,620.00$

000776

11/13/2020 69.69$

000777

8/10/2018 61.80$

000778

11/13/2020 148.83$

000779

11/13/2020 281.43$

000780

11/13/2020 76.43$

000781

11/13/2020 69.91$

000782

11/13/2020 80.88$

000783

8/10/2018 1,116.23$

000784

8/10/2018 398.47$

000785

8/10/2018 429.13$

000786

11/13/2020 467.84$

Page 20 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000787

8/10/2018 18,305.71$

000788

8/10/2018 103.50$

000789

8/10/2018 55.00$

000790

8/10/2018 98.69$

000791

8/10/2018 479.68$

000792

8/10/2018 55.50$

000793

8/10/2018 403.12$

000794

11/13/2020 131.09$

000795

11/13/2020 195.71$

000796

8/10/2018 59.10$

000797

8/10/2018 53.93$

000798

8/10/2018 84.15$

000799

8/10/2018 50.69$

000800

11/13/2020 2,117.85$

000801

8/10/2018 398.40$

000802

8/10/2018 106.70$

000803

8/10/2018 346.98$

000804

8/10/2018 2,426.94$

000805

8/10/2018 90.82$

000806

11/13/2020 478.40$

000807

8/10/2018 80.88$

000808

11/13/2020 84.13$

000809

11/13/2020 190.56$

000810

8/10/2018 2,884.26$

000811

8/10/2018 1,983.60$

000812

8/10/2018 115.98$

000813

8/10/2018 146.25$

000814

8/10/2018 624.76$

000815

8/10/2018 436.46$

000815

11/13/2020 609.07$

000816

8/10/2018 546.19$

000817

8/10/2018 50.91$

000818

11/13/2020 80.85$

000819

8/10/2018 53.86$

000820

8/10/2018 74.70$

000821

8/10/2018 92.01$

000822

8/10/2018 105.00$

000823

11/13/2020 56.29$

000824

11/13/2020 86.99$

000825

11/13/2020 51.00$

Page 21 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000826

8/10/2018 150.05$

000827

8/10/2018 65.75$

000828

11/13/2020 180.30$

000829

11/13/2020 173.13$

000830

8/10/2018 170.10$

000831

11/13/2020 111.06$

000832

8/10/2018 56.36$

000833

8/10/2018 541.19$

000834

8/10/2018 70.95$

000835

8/10/2018 87.48$

000836

11/13/2020 273.15$

000837

8/10/2018 54.16$

000838

11/13/2020 50.05$

000839

11/13/2020 53.49$

000840

8/10/2018 562.39$

000841

8/10/2018 92.50$

000842

11/13/2020 3,764.75$

000843

8/10/2018 77.43$

000844

8/10/2018 54.03$

000845

11/13/2020 119.99$

000846

8/10/2018 180.78$

000847

8/10/2018 1,459.90$

000848

3/26/2019 162.61$

000849

8/10/2018 930.69$

000850

8/10/2018 172.73$

000851

8/10/2018 60.89$

000852

8/10/2018 129.00$

000853

8/10/2018 273.48$

000854

8/10/2018 66.28$

000855

11/13/2020 57.84$

000856

11/13/2020 64.17$

000857

8/10/2018 237.91$

000858

3/26/2019 189.84$

000859

11/13/2020 67.55$

000860

11/13/2020 958.00$

000861

11/13/2020 51.04$

000862

8/10/2018 88.49$

000863

8/10/2018 435.45$

000864

11/13/2020 212.62$

000865

11/13/2020 54.21$

Page 22 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000866

11/13/2020 118.00$

000867

8/10/2018 180.57$

000868

8/10/2018 94.19$

000869

8/10/2018 259.04$

000870

8/10/2018 549.70$

000870

11/13/2020 68.13$

000871

11/13/2020 847.30$

000872

11/13/2020 122.86$

000873

8/10/2018 89.08$

000874

11/13/2020 116.43$

000875

11/13/2020 75.40$

000876

8/10/2018 308.35$

000877

8/10/2018 55.50$

000878

11/13/2020 177.59$

000879

8/10/2018 276.99$

000880

8/10/2018 125.31$

000881

8/10/2018 97.27$

000882

8/10/2018 74.25$

000883

11/13/2020 643.65$

000884

8/10/2018 194.75$

000885

11/13/2020 148.96$

000886

8/10/2018 1,515.97$

000887

8/10/2018 65.00$

000888

8/10/2018 301.40$

000889

8/10/2018 225.20$

000890

11/13/2020 131.09$

000891

8/10/2018 487.88$

000892

11/13/2020 106.79$

000893

8/10/2018 240.30$

000894

8/10/2018 1,174.72$

000895

11/13/2020 550.61$

000896

8/10/2018 760.97$

000897

8/10/2018 214.31$

000898

8/10/2018 54.65$

000899

8/10/2018 124.03$

000900

11/13/2020 71.14$

000901

8/10/2018 360.50$

000902

8/10/2018 170.37$

000903

11/13/2020 197.97$

000904

11/13/2020 116.42$

Page 23 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000905

8/10/2018 51.06$

000906

8/10/2018 270.00$

000907

8/10/2018 61.67$

000908

8/10/2018 469.85$

000909

8/10/2018 80.00$

000910

8/10/2018 85.91$

000911

8/10/2018 66.08$

000912

8/10/2018 123.24$

000913

8/10/2018 143.60$

000914

11/13/2020 56.42$

000915

11/13/2020 581.94$

000916

8/10/2018 386.35$

000917

8/10/2018 88.66$

000918

11/13/2020 100.80$

000919

11/13/2020 92.71$

000920

8/10/2018 610.54$

000921

11/13/2020 398.33$

000922

8/10/2018 121.38$

000923

11/13/2020 688.18$

000924

11/13/2020 987.20$

000925

8/10/2018 3,136.08$

000926

11/13/2020 125.10$

000927

8/10/2018 664.53$

000928

11/13/2020 54.59$

000929

8/10/2018 58.00$

000930

11/13/2020 82.66$

000931

8/10/2018 122.52$

000932

8/10/2018 118.20$

000933

11/13/2020 55.97$

000934

8/10/2018 84.00$

000935

11/13/2020 145.78$

000936

8/10/2018 66.00$

000937

8/10/2018 53.67$

000938

11/13/2020 118.73$

000939

11/13/2020 123.65$

000940

11/13/2020 1,142.02$

000941

11/13/2020 53.46$

000942

8/10/2018 99.12$

000943

11/13/2020 213.14$

000944

8/10/2018 123.00$

Page 24 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000945

11/13/2020 105.10$

000946

8/10/2018 129.92$

000947

11/13/2020 1,106.31$

000948

11/13/2020 115.13$

000949

3/26/2019 233.66$

000950

8/10/2018 2,670.00$

000951

8/10/2018 127.20$

000952

8/10/2018 157.00$

000953

8/10/2018 116.28$

000954

11/13/2020 198.59$

000955

11/13/2020 86.94$

000956

8/10/2018 67.84$

000957

11/13/2020 69.80$

000958

8/10/2018 604.84$

000959

11/13/2020 411.88$

000960

11/13/2020 108.59$

000961

11/13/2020 57.20$

000962

8/10/2018 161.98$

000963

11/13/2020 71.32$

000964

8/10/2018 64.26$

000965

8/10/2018 163.99$

000965

11/13/2020 190.92$

000966

8/10/2018 819.00$

000967

8/10/2018 669.60$

000968

11/13/2020 140.67$

000969

8/10/2018 74.61$

000970

8/10/2018 126.50$

000971

8/10/2018 377.00$

000972

11/13/2020 3,141.08$

000973

8/10/2018 64.00$

000974

8/10/2018 89.37$

000975

11/13/2020 189.71$

000976

3/26/2019 135.43$

000977

11/13/2020 123.82$

000978

11/13/2020 817.21$

000979

8/10/2018 83.30$

000980

8/10/2018 85.26$

000981

8/10/2018 59.66$

000982

11/13/2020 58.81$

000983

11/13/2020 4,017.24$

Page 25 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

000984

11/13/2020 77.11$

000985

8/10/2018 60.04$

000986

8/10/2018 57.33$

000987

11/13/2020 86.52$

000988

3/26/2019 94.97$

000989

8/10/2018 474.50$

000990

8/10/2018 61.05$

000991

8/10/2018 268.95$

000992

11/13/2020 175.20$

000993

11/13/2020 62.92$

000994

8/10/2018 64.32$

000995

8/10/2018 129.36$

000996

11/13/2020 84.57$

000997

8/10/2018 53.80$

000998

8/10/2018 147.57$

000999

8/10/2018 58.29$

001000

8/10/2018 82.39$

001001

8/10/2018 60.19$

001002

11/13/2020 157.31$

001003

8/10/2018 91.12$

001004

8/10/2018 365.05$

001005

8/10/2018 218.99$

001006

8/10/2018 50.54$

001007

8/10/2018 932.08$

001008

8/10/2018 57.70$

001009

8/10/2018 93.69$

001010

11/13/2020 136.80$

001011

8/10/2018 63.70$

001012

11/13/2020 336.68$

001013

3/26/2019 94.59$

001014

11/13/2020 582.47$

001015

8/10/2018 283.40$

001016

8/10/2018 336.95$

001016

11/13/2020 187.05$

001017

8/10/2018 214.35$

001018

8/10/2018 598.52$

001019

11/13/2020 569.75$

001020

8/10/2018 62.49$

001021

8/10/2018 415.43$

001022

8/10/2018 79.38$

Page 26 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001023

8/10/2018 56.76$

001024

8/10/2018 56.68$

001025

8/10/2018 55.02$

001026

8/10/2018 140.76$

001027

8/10/2018 150.66$

001028

8/10/2018 662.30$

001029

11/13/2020 73.70$

001030

11/13/2020 492.33$

001031

8/10/2018 6,653.51$

001032

11/13/2020 54.81$

001033

8/10/2018 279.27$

001033

11/13/2020 909.02$

001034

11/13/2020 100.38$

001035

8/10/2018 108.00$

001036

8/10/2018 147.40$

001037

11/13/2020 110.66$

001038

11/13/2020 59.94$

001039

8/10/2018 139.00$

001040

8/10/2018 50.31$

001041

8/10/2018 73.35$

001042

8/10/2018 1,542.03$

001043

11/13/2020 73.46$

001044

8/10/2018 61.80$

001045

11/13/2020 61.71$

001046

11/13/2020 151.32$

001047

8/10/2018 722.63$

001048

8/10/2018 154.50$

001049

8/10/2018 63.54$

001050

8/10/2018 60.00$

001051

8/10/2018 125.16$

001052

8/10/2018 50.69$

001053

11/13/2020 156.52$

001054

8/10/2018 129.95$

001055

8/10/2018 59.90$

001056

3/26/2019 829.41$

001057

11/13/2020 203.42$

001058

11/13/2020 297.75$

001059

8/10/2018 80.29$

001060

11/13/2020 495.01$

001061

8/10/2018 452.79$

Page 27 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001062

8/10/2018 156.52$

001063

8/10/2018 78.96$

001064

8/10/2018 60.79$

001065

11/13/2020 109.09$

001066

8/10/2018 462.40$

001067

8/10/2018 347.88$

001068

8/10/2018 54.90$

001069

8/10/2018 84.10$

001070

8/10/2018 74.22$

001071

8/10/2018 99.64$

001072

11/13/2020 196.16$

001073

8/10/2018 84.00$

001074

8/10/2018 70.50$

001075

11/13/2020 159.92$

001076

11/13/2020 294.58$

001077

8/10/2018 86.92$

001078

8/10/2018 188.28$

001079

11/13/2020 94.67$

001080

3/26/2019 225.97$

001081

8/10/2018 126.90$

001082

8/10/2018 550.91$

001083

8/10/2018 167.99$

001084

8/10/2018 109.50$

001085

8/10/2018 79.52$

001086

8/10/2018 351.60$

001087

8/10/2018 5,819.90$

001088

8/10/2018 72.64$

001089

8/10/2018 96.18$

001090

11/13/2020 115.55$

001091

8/10/2018 68.26$

001092

8/10/2018 164.25$

001093

8/10/2018 55.82$

001094

11/13/2020 61.61$

001095

8/10/2018 88.66$

001096

8/10/2018 51.16$

001097

11/13/2020 75.65$

001098

8/10/2018 257.55$

001099

8/10/2018 330.40$

001099

11/13/2020 58.04$

001100

8/10/2018 349.16$

Page 28 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001101

3/26/2019 286.77$

001102

11/13/2020 341.88$

001103

11/13/2020 1,175.21$

001104

8/10/2018 50.24$

001105

8/10/2018 121.73$

001106

8/10/2018 114.38$

001107

11/13/2020 288.07$

001108

8/10/2018 127.50$

001109

8/10/2018 92.70$

001110

8/10/2018 97.30$

001111

8/10/2018 76.00$

001112

8/10/2018 182.73$

001113

8/10/2018 70.78$

001114

8/10/2018 327.85$

001115

11/13/2020 90.92$

001116

8/10/2018 67.91$

001117

8/10/2018 135.61$

001118

11/13/2020 748.04$

001119

11/13/2020 334.37$

001120

11/13/2020 80.47$

001121

11/13/2020 11,558.73$

001122

8/10/2018 50.99$

001123

11/13/2020 5,352.77$

001124

8/10/2018 799.95$

001125

8/10/2018 1,028.81$

001126

11/13/2020 139.15$

001127

11/13/2020 237.10$

001128

11/13/2020 471.19$

001129

8/10/2018 89.10$

001130

11/13/2020 655.16$

001131

8/10/2018 218.80$

001132

8/10/2018 162.90$

001133

8/10/2018 479.85$

001134

8/10/2018 50.72$

001135

11/13/2020 959.20$

001136

8/10/2018 480.28$

001136

11/13/2020 118.33$

001137

8/10/2018 180.44$

001138

8/10/2018 626.88$

001139

8/10/2018 314.06$

Page 29 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001140

11/13/2020 192.64$

001141

8/10/2018 298.87$

001142

8/10/2018 131.31$

001143

8/10/2018 72.45$

001144

8/10/2018 98.08$

001145

8/10/2018 310.00$

001146

8/10/2018 301.59$

001147

8/10/2018 96.15$

001148

3/26/2019 468.11$

001149

8/10/2018 125.40$

001150

8/10/2018 1,062.81$

001151

11/13/2020 95.47$

001152

8/10/2018 73.15$

001153

8/10/2018 59.05$

001154

11/13/2020 95.25$

001155

8/10/2018 52.77$

001156

8/10/2018 110.44$

001157

8/10/2018 159.75$

001158

8/10/2018 82.00$

001159

11/13/2020 93.00$

001160

8/10/2018 89.93$

001161

8/10/2018 164.41$

001162

8/10/2018 140.95$

001163

8/10/2018 824.69$

001164

3/26/2019 74.65$

001165

8/10/2018 260.80$

001166

11/13/2020 228.80$

001167

11/13/2020 100.58$

001168

11/13/2020 82.13$

001169

8/10/2018 82.68$

001170

8/10/2018 278.18$

001171

8/10/2018 503.10$

001172

11/13/2020 105.19$

001173

11/13/2020 85.58$

001174

8/10/2018 187.71$

001175

8/10/2018 172.00$

001176

11/13/2020 105.73$

001177

11/13/2020 113.79$

001178

8/10/2018 244.99$

001178

11/13/2020 13,917.89$

Page 30 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001179

8/10/2018 292.20$

001180

8/10/2018 286.28$

001181

11/13/2020 75.40$

001182

8/10/2018 245.89$

001183

11/13/2020 388.46$

001184

8/10/2018 136.51$

001185

3/26/2019 2,087.51$

001186

8/10/2018 58.00$

001187

8/10/2018 148.84$

001188

8/10/2018 677.53$

001189

8/10/2018 98.90$

001190

8/10/2018 60.00$

001191

11/13/2020 63.21$

001192

8/10/2018 97.75$

001193

8/10/2018 64.97$

001194

11/13/2020 80.66$

001195

8/10/2018 142.25$

001196

8/10/2018 157.45$

001197

11/13/2020 490.57$

001198

11/13/2020 55.70$

001199

8/10/2018 50.18$

001200

11/13/2020 401.91$

001201

8/10/2018 162.60$

001202

8/10/2018 59.54$

001203

8/10/2018 81.38$

001204

11/13/2020 56.07$

001205

8/10/2018 64.50$

001206

11/13/2020 71.85$

001207

8/10/2018 151.00$

001208

8/10/2018 274.30$

001209

8/10/2018 68.99$

001210

11/13/2020 1,031.99$

001211

11/13/2020 769.10$

001212

11/13/2020 54.17$

001213

11/13/2020 91.30$

001214

8/10/2018 422.93$

001215

8/10/2018 174.00$

001216

8/10/2018 56.00$

001217

8/10/2018 186.00$

001218

8/10/2018 126.00$

Page 31 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001219

8/10/2018 60.00$

001220

8/10/2018 374.90$

001221

8/10/2018 498.10$

001222

11/13/2020 204.12$

001223

11/13/2020 248.79$

001224

8/10/2018 85.81$

001225

8/10/2018 165.00$

001226

11/13/2020 454.00$

001227

8/10/2018 87.46$

001228

11/13/2020 82.32$

001229

8/10/2018 178.48$

001230

8/10/2018 336.94$

001231

8/10/2018 66.00$

001232

11/13/2020 66.00$

001233

8/10/2018 97.54$

001234

3/26/2019 354.80$

001235

8/10/2018 206.25$

001236

8/10/2018 98.00$

001237

8/10/2018 290.29$

001238

8/10/2018 350.19$

001239

8/10/2018 56.10$

001240

8/10/2018 201.88$

001241

11/13/2020 107.50$

001242

11/13/2020 183.25$

001243

11/13/2020 58.63$

001244

8/10/2018 86.97$

001245

8/10/2018 69.60$

001246

8/10/2018 156.00$

001247

8/10/2018 81.09$

001247

11/13/2020 115.12$

001248

11/13/2020 1,223.44$

001249

8/10/2018 92.50$

001250

8/10/2018 56.40$

001251

11/13/2020 65.85$

001252

8/10/2018 120.00$

001253

8/10/2018 1,051.00$

001254

8/10/2018 330.99$

001255

8/10/2018 212.29$

001256

8/10/2018 143.47$

001257

11/13/2020 391.08$

Page 32 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001258

8/10/2018 120.06$

001259

11/13/2020 56.16$

001260

8/10/2018 492.76$

001261

8/10/2018 199.35$

001262

8/10/2018 3,812.32$

001263

8/10/2018 158.84$

001264

11/13/2020 53.70$

001265

8/10/2018 154.28$

001266

3/26/2019 329.35$

001267

8/10/2018 127.90$

001268

11/13/2020 188.51$

001269

8/10/2018 1,492.18$

001270

8/10/2018 971.85$

001271

8/10/2018 140.00$

001272

8/10/2018 68.50$

001273

11/13/2020 286.85$

001274

8/10/2018 818.30$

001275

11/13/2020 51.60$

001276

8/10/2018 62.13$

001277

8/10/2018 100.77$

001278

8/10/2018 410.00$

001279

8/10/2018 113.49$

001280

8/10/2018 201.67$

001281

8/10/2018 74.38$

001282

11/13/2020 67.41$

001283

8/10/2018 845.99$

001284

8/10/2018 109.03$

001285

11/13/2020 94.30$

001286

11/13/2020 134.26$

001287

8/10/2018 218.85$

001288

8/10/2018 242.21$

001289

11/13/2020 51.67$

001290

8/10/2018 174.10$

001291

11/13/2020 107.75$

001292

8/10/2018 167.50$

001293

11/13/2020 123.31$

001294

8/10/2018 490.77$

001295

8/10/2018 669.73$

001296

8/10/2018 103.88$

001297

8/10/2018 67.50$

Page 33 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001298

8/10/2018 92.84$

001299

8/10/2018 68.96$

001300

11/13/2020 1,091.38$

001301

8/10/2018 87.00$

001302

8/10/2018 639.75$

001303

8/10/2018 211.90$

001304

8/10/2018 678.95$

001305

8/10/2018 78.98$

001306

11/13/2020 123.05$

001307

8/10/2018 537.69$

001308

8/10/2018 1,166.38$

001309

3/26/2019 138.75$

001310

8/10/2018 610.04$

001311

8/10/2018 541.12$

001312

11/13/2020 2,113.95$

001313

11/13/2020 403.92$

001314

8/10/2018 402.72$

001315

8/10/2018 165.57$

001316

8/10/2018 161.98$

001317

8/10/2018 77.79$

001318

8/10/2018 1,011.08$

001319

11/13/2020 63.56$

001320

8/10/2018 66.66$

001321

8/10/2018 207.16$

001322

8/10/2018 102.00$

001323

11/13/2020 71.16$

001324

8/10/2018 362.00$

001325

8/10/2018 212.40$

001326

3/26/2019 2,301.31$

001327

11/13/2020 860.74$

001328

8/10/2018 58.96$

001328

11/13/2020 216.34$

001329

11/13/2020 81.11$

001330

8/10/2018 66.83$

001331

8/10/2018 60.10$

001332

8/10/2018 1,712.43$

001333

11/13/2020 92.07$

001334

8/10/2018 129.20$

001335

11/13/2020 50.66$

001336

8/10/2018 240.34$

Page 34 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001337

8/10/2018 88.67$

001338

8/10/2018 90.85$

001339

11/13/2020 478.05$

001340

11/13/2020 3,104.37$

001341

11/13/2020 552.15$

001342

8/10/2018 187.98$

001343

11/13/2020 255.77$

001344

8/10/2018 246.50$

001345

11/13/2020 2,571.10$

001346

11/13/2020 139.55$

001347

8/10/2018 74.00$

001348

8/10/2018 3,125.22$

001349

11/13/2020 121.34$

001350

11/13/2020 107.73$

001351

11/13/2020 179.23$

001352

8/10/2018 74.03$

001353

11/13/2020 872.17$

001354

8/10/2018 149.70$

001354

11/13/2020 78.09$

001355

11/13/2020 715.17$

001356

11/13/2020 264.28$

001357

11/13/2020 143.38$

001358

11/13/2020 622.32$

001359

8/10/2018 89.30$

001360

8/10/2018 109.70$

001361

8/10/2018 79.52$

001362

8/10/2018 119.78$

001363

8/10/2018 332.00$

001364

8/10/2018 248.66$

001365

8/10/2018 195.40$

001366

11/13/2020 254.30$

001367

8/10/2018 75.40$

001368

8/10/2018 118.14$

001369

8/10/2018 138.43$

001370

8/10/2018 886.50$

001371

8/10/2018 323.34$

001372

11/13/2020 339.76$

001373

8/10/2018 254.95$

001374

8/10/2018 220.75$

001375

8/10/2018 52.66$

Page 35 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001376

8/10/2018 76.83$

001377

11/13/2020 58.69$

001378

8/10/2018 59.00$

001379

11/13/2020 65.00$

001380

8/10/2018 71.13$

001381

8/10/2018 55.37$

001382

11/13/2020 430.40$

001383

8/10/2018 137.06$

001384

11/13/2020 97.00$

001385

3/26/2019 290.41$

001386

8/10/2018 66.40$

001387

11/13/2020 147,963.20$

001388

8/10/2018 504.00$

001389

11/13/2020 81.73$

001390

8/10/2018 408.63$

001391

11/13/2020 60.84$

001392

8/10/2018 435.32$

001393

8/10/2018 59.20$

001394

8/10/2018 1,252.25$

001395

8/10/2018 99.00$

001396

8/10/2018 180.36$

001397

11/13/2020 351.85$

001398

8/10/2018 79.60$

001399

8/10/2018 390.00$

001400

8/10/2018 131.84$

001401

8/10/2018 127.90$

001402

8/10/2018 91.44$

001403

11/13/2020 390.66$

001404

8/10/2018 235.60$

001405

8/10/2018 74.06$

001406

11/13/2020 1,770.09$

001407

8/10/2018 128.40$

001408

8/10/2018 121.00$

001409

8/10/2018 54.00$

001410

8/10/2018 214.89$

001411

8/10/2018 73.52$

001412

8/10/2018 112.44$

001413

11/13/2020 129.18$

001414

8/10/2018 75.89$

001414

11/13/2020 447.07$

Page 36 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001415

11/13/2020 80.61$

001416

8/10/2018 746.00$

001417

11/13/2020 154.02$

001418

8/10/2018 53.90$

001419

8/10/2018 301.40$

001420

8/10/2018 78.70$

001421

11/13/2020 436.32$

001422

11/13/2020 63.13$

001423

8/10/2018 214.12$

001424

8/10/2018 557.23$

001425

11/13/2020 201.04$

001426

8/10/2018 104.28$

001427

8/10/2018 184.97$

001428

8/10/2018 325.50$

001429

8/10/2018 634.70$

001430

8/10/2018 84.59$

001431

11/13/2020 491.41$

001432

11/13/2020 149.61$

001433

8/10/2018 149.17$

001434

8/10/2018 67.43$

001435

8/10/2018 132.18$

001436

8/10/2018 147.64$

001437

8/10/2018 561.93$

001438

11/13/2020 68.40$

001439

8/10/2018 130.00$

001440

8/10/2018 162.00$

001441

8/10/2018 584.19$

001442

11/13/2020 93.48$

001443

8/10/2018 189.67$

001444

8/10/2018 1,679.95$

001445

8/10/2018 79.98$

001446

11/13/2020 281.54$

001447

8/10/2018 170.00$

001448

8/10/2018 58.70$

001449

8/10/2018 59.41$

001450

11/13/2020 69.84$

001451

11/13/2020 58.42$

001452

8/10/2018 298.52$

001453

8/10/2018 2,963.70$

001454

8/10/2018 356.96$

Page 37 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001455

8/10/2018 138.70$

001456

8/10/2018 56.18$

001457

8/10/2018 93.74$

001458

8/10/2018 116.13$

001459

11/13/2020 95.68$

001460

8/10/2018 372.80$

001461

8/10/2018 177.38$

001462

11/13/2020 60.57$

001463

11/13/2020 103.50$

001464

11/13/2020 499.78$

001465

8/10/2018 176.13$

001466

8/10/2018 721.68$

001467

8/10/2018 228.01$

001468

11/13/2020 386.64$

001469

8/10/2018 86.97$

001470

8/10/2018 159.16$

001471

11/13/2020 174.40$

001472

8/10/2018 93.09$

001472

11/13/2020 723.18$

001473

8/10/2018 357.50$

001474

8/10/2018 246.13$

001475

8/10/2018 454.98$

001476

11/13/2020 128.78$

001477

8/10/2018 481.54$

001478

8/10/2018 829.08$

001479

11/13/2020 240.02$

001480

8/10/2018 73.41$

001481

8/10/2018 614.68$

001482

8/10/2018 61.15$

001483

8/10/2018 200.76$

001484

11/13/2020 228.93$

001485

11/13/2020 116.89$

001486

8/10/2018 1,155.44$

001487

11/13/2020 255.10$

001488

8/10/2018 130.13$

001489

8/10/2018 59.82$

001490

11/13/2020 189.44$

001491

11/13/2020 57.85$

001492

8/10/2018 200.00$

001493

11/13/2020 163.46$

Page 38 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001494

8/10/2018 76.41$

001495

8/10/2018 54.00$

001496

11/13/2020 115.53$

001497

8/10/2018 119.00$

001498

8/10/2018 116.14$

001499

8/10/2018 465.02$

001500

8/10/2018 127.78$

001501

11/13/2020 319.99$

001502

11/13/2020 444.75$

001503

8/10/2018 60.76$

001504

8/10/2018 165.05$

001505

8/10/2018 77.18$

001506

8/10/2018 122.36$

001507

8/10/2018 70.05$

001508

8/10/2018 319.00$

001509

11/13/2020 72.78$

001510

8/10/2018 115.47$

001511

11/13/2020 53.18$

001512

11/13/2020 51.77$

001513

8/10/2018 730.00$

001514

8/10/2018 213.36$

001515

8/10/2018 90.00$

001516

8/10/2018 937.40$

001517

8/10/2018 160.92$

001518

8/10/2018 1,768.44$

001519

8/10/2018 1,658.57$

001520

8/10/2018 347.21$

001521

8/10/2018 66.24$

001522

8/10/2018 5,408.68$

001523

8/10/2018 94.87$

001524

8/10/2018 94.92$

001525

8/10/2018 916.83$

001526

11/13/2020 110.32$

001527

8/10/2018 80.00$

001528

11/13/2020 301.64$

001529

11/13/2020 1,192.50$

001530

8/10/2018 68.39$

001531

8/10/2018 86.00$

001532

8/10/2018 355.50$

001533

8/10/2018 58.40$

Page 39 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001534

8/10/2018 117.15$

001535

8/10/2018 69.48$

001536

8/10/2018 72.79$

001537

8/10/2018 278.28$

001538

8/10/2018 3,329.57$

001539

8/10/2018 80.00$

001540

8/10/2018 243.66$

001541

8/10/2018 50.35$

001541

11/13/2020 73.70$

001542

11/13/2020 159.39$

001543

8/10/2018 323.80$

001544

8/10/2018 1,207.50$

001545

8/10/2018 245.37$

001546

8/10/2018 141.87$

001547

8/10/2018 50.40$

001548

8/10/2018 350.60$

001549

11/13/2020 61.83$

001550

8/10/2018 87.98$

001551

8/10/2018 230.50$

001552

8/10/2018 71.05$

001553

11/13/2020 199.43$

001554

8/10/2018 7,830.17$

001555

11/13/2020 83.60$

001556

8/10/2018 194.93$

001557

8/10/2018 53.94$

001558

8/10/2018 59.39$

001559

8/10/2018 75.89$

001560

8/10/2018 117.60$

001561

11/13/2020 2,314.13$

001562

8/10/2018 723.52$

001563

8/10/2018 54.32$

001564

11/13/2020 165.83$

001565

8/10/2018 63,153.04$

001566

11/13/2020 56.66$

001567

11/13/2020 136.08$

001568

8/10/2018 52.89$

001569

11/13/2020 67.20$

001570

11/13/2020 2,943.20$

001571

8/10/2018 933.30$

001572

11/13/2020 69.35$

Page 40 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001573

8/10/2018 72.74$

001574

11/13/2020 63.98$

001575

8/10/2018 66.63$

001576

8/10/2018 617.11$

001577

8/10/2018 2,386.47$

001578

8/10/2018 73.76$

001579

8/10/2018 319.62$

001580

8/10/2018 59.50$

001581

8/10/2018 73.04$

001582

11/13/2020 144.66$

001583

11/13/2020 167.96$

001584

11/13/2020 64.65$

001585

8/10/2018 252.00$

001586

11/13/2020 51.86$

001587

8/10/2018 289.48$

001588

8/10/2018 229.92$

001589

11/13/2020 621.95$

001590

3/26/2019 148.25$

001591

8/10/2018 58.33$

001592

8/10/2018 379.47$

001593

8/10/2018 170.73$

001594

8/10/2018 308.55$

001595

8/10/2018 58.50$

001596

8/10/2018 302.29$

001597

8/10/2018 68.70$

001598

8/10/2018 65.70$

001599

11/13/2020 162.46$

001600

8/10/2018 176.24$

001601

8/10/2018 143.38$

001602

8/10/2018 325.00$

001603

11/13/2020 62.17$

001604

8/10/2018 286.00$

001605

8/10/2018 184.09$

001606

8/10/2018 3,158.10$

001607

11/13/2020 6,405.18$

001608

3/26/2019 93.46$

001609

8/10/2018 124.74$

001610

8/10/2018 72.70$

001611

11/13/2020 117.83$

001612

11/13/2020 245.66$

Page 41 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001613

11/13/2020 328.86$

001614

8/10/2018 291.96$

001615

8/10/2018 358.20$

001616

8/10/2018 206.10$

001617

8/10/2018 356.20$

001618

8/10/2018 793.10$

001619

11/13/2020 518.92$

001620

11/13/2020 120.93$

001621

8/10/2018 1,213.33$

001621

11/13/2020 1,651.26$

001622

8/10/2018 93.71$

001623

8/10/2018 90.83$

001624

8/10/2018 248.00$

001625

8/10/2018 510.40$

001626

11/13/2020 197.78$

001627

3/26/2019 423.67$

001628

11/13/2020 232.30$

001629

11/13/2020 277.20$

001630

8/10/2018 663.92$

001631

11/13/2020 177.51$

001632

8/10/2018 538.62$

001633

11/13/2020 53.08$

001634

8/10/2018 445.68$

001635

8/10/2018 133.00$

001636

8/10/2018 208.00$

001637

8/10/2018 207.39$

001638

8/10/2018 245.23$

001639

8/10/2018 52.30$

001640

11/13/2020 103.66$

001641

8/10/2018 371.90$

001642

8/10/2018 52.69$

001643

11/13/2020 728.25$

001644

8/10/2018 136.51$

001645

11/13/2020 13,758.65$

001646

8/10/2018 555.66$

001647

8/10/2018 1,641.61$

001648

11/13/2020 77.96$

001649

8/10/2018 135.76$

001650

11/13/2020 768.18$

001651

8/10/2018 79.25$

Page 42 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001652

11/13/2020 79.51$

001653

8/10/2018 900.52$

001654

8/10/2018 188.10$

001655

8/10/2018 132.51$

001656

11/13/2020 56.77$

001657

11/13/2020 92.62$

001658

8/10/2018 65.45$

001659

11/13/2020 970.20$

001660

8/10/2018 75.80$

001661

11/13/2020 78.39$

001662

8/10/2018 80.33$

001663

11/13/2020 233.05$

001664

8/10/2018 232.14$

001665

8/10/2018 131.62$

001666

11/13/2020 108.70$

001667

8/10/2018 66.70$

001668

8/10/2018 1,238.57$

001669

11/13/2020 81.91$

001670

3/26/2019 3,936.42$

001671

8/10/2018 61.32$

001672

8/10/2018 142.94$

001673

8/10/2018 68.41$

001674

8/10/2018 886.41$

001675

11/13/2020 3,450.47$

001676

8/10/2018 121.80$

001677

8/10/2018 68.85$

001678

8/10/2018 298.70$

001679

8/10/2018 67.99$

001680

8/10/2018 72.36$

001681

8/10/2018 553.54$

001682

11/13/2020 220.26$

001683

8/10/2018 69.75$

001684

11/13/2020 1,087.69$

001685

8/10/2018 390.43$

001686

8/10/2018 66.40$

001687

11/13/2020 59.97$

001688

8/10/2018 385.57$

001689

11/13/2020 499.40$

001690

11/13/2020 187.58$

001691

11/13/2020 196.81$

Page 43 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001692

8/10/2018 92.05$

001693

8/10/2018 163.37$

001694

8/10/2018 597.40$

001695

11/13/2020 62.41$

001696

8/10/2018 99.00$

001697

11/13/2020 493.51$

001698

8/10/2018 51.96$

001699

8/10/2018 61.25$

001700

8/10/2018 172.00$

001701

8/10/2018 897.26$

001702

8/10/2018 163.12$

001703

11/13/2020 62.52$

001704

8/10/2018 77.03$

001705

11/13/2020 73.95$

001706

11/13/2020 61.68$

001707

8/10/2018 83.43$

001708

11/13/2020 52.29$

001709

8/10/2018 272.98$

001710

8/10/2018 68.69$

001711

8/10/2018 1,123.58$

001712

8/10/2018 60.80$

001713

11/13/2020 499.91$

001714

11/13/2020 252.96$

001715

8/10/2018 52.58$

001716

8/10/2018 444.29$

001717

8/10/2018 173.72$

001718

8/10/2018 56.32$

001719

11/13/2020 142.53$

001720

11/13/2020 85.80$

001721

8/10/2018 51.94$

001722

8/10/2018 90.20$

001723

11/13/2020 450.28$

001724

8/10/2018 87.66$

001724

11/13/2020 375.40$

001725

3/26/2019 864.07$

001726

11/13/2020 335.82$

001727

11/13/2020 294.32$

001728

8/10/2018 117.70$

001729

11/13/2020 119.77$

001730

11/13/2020 99.91$

Page 44 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001731

11/13/2020 362.11$

001732

8/10/2018 75.96$

001733

8/10/2018 196.96$

001734

11/13/2020 275.31$

001735

8/10/2018 256.89$

001736

8/10/2018 57.78$

001737

11/13/2020 81.14$

001738

8/10/2018 92.00$

001739

8/10/2018 282.16$

001740

8/10/2018 245.45$

001741

11/13/2020 50.04$

001742

11/13/2020 194.72$

001743

8/10/2018 733.33$

001744

11/13/2020 55.34$

001745

8/10/2018 59.70$

001746

11/13/2020 108.40$

001747

8/10/2018 50.90$

001748

8/10/2018 119.95$

001749

8/10/2018 125.40$

001750

11/13/2020 368.06$

001751

8/10/2018 59.75$

001752

8/10/2018 270.36$

001753

8/10/2018 86.57$

001754

8/10/2018 80.17$

001755

8/10/2018 92.16$

001756

8/10/2018 198.13$

001757

11/13/2020 73.30$

001758

11/13/2020 72.77$

001759

11/13/2020 730.96$

001760

8/10/2018 987.68$

001761

11/13/2020 110.67$

001762

8/10/2018 126.59$

001763

8/10/2018 336.97$

001764

8/10/2018 62.15$

001765

8/10/2018 1,736.81$

001765

11/13/2020 1,010.07$

001766

8/10/2018 261.45$

001767

8/10/2018 55.11$

001768

8/10/2018 185.77$

001769

8/10/2018 267.38$

Page 45 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001770

8/10/2018 84.08$

001771

11/13/2020 1,133.94$

001772

11/13/2020 54.73$

001773

11/13/2020 95.62$

001774

11/13/2020 3,329.65$

001775

8/10/2018 120.71$

001776

8/10/2018 184.04$

001777

8/10/2018 58.60$

001778

11/13/2020 223.43$

001779

8/10/2018 51.60$

001780

8/10/2018 855.60$

001781

11/13/2020 162.69$

001782

8/10/2018 99.40$

001783

8/10/2018 87.44$

001784

11/13/2020 56.57$

001785

11/13/2020 278.57$

001786

11/13/2020 69.92$

001787

8/10/2018 155.73$

001788

8/10/2018 106.96$

001789

11/13/2020 164.25$

001790

8/10/2018 214.54$

001791

8/10/2018 291.77$

001792

8/10/2018 206.63$

001793

11/13/2020 131.92$

001794

8/10/2018 108.00$

001795

8/10/2018 52.12$

001796

8/10/2018 138.50$

001797

8/10/2018 176.00$

001798

8/10/2018 1,195.42$

001799

8/10/2018 594.13$

001800

11/13/2020 111.40$

001801

8/10/2018 71.50$

001802

11/13/2020 1,506.58$

001803

8/10/2018 244.40$

001804

11/13/2020 3,282.50$

001805

3/26/2019 1,110.77$

001806

11/13/2020 51.69$

001807

11/13/2020 1,888.46$

001808

11/13/2020 90.99$

001809

8/10/2018 64.73$

Page 46 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001810

8/10/2018 470.91$

001811

11/13/2020 143.68$

001812

8/10/2018 108.00$

001813

8/10/2018 484.05$

001814

8/10/2018 57.55$

001815

8/10/2018 2,235.22$

001816

8/10/2018 864.00$

001817

8/10/2018 232.08$

001818

8/10/2018 345.00$

001819

11/13/2020 176.84$

001820

8/10/2018 296.37$

001821

11/13/2020 218.58$

001822

8/10/2018 257.28$

001823

11/13/2020 690.25$

001824

11/13/2020 3,229.19$

001825

8/10/2018 97.50$

001826

8/10/2018 91.26$

001827

11/13/2020 110.79$

001828

8/10/2018 1,476.00$

001829

8/10/2018 96.09$

001830

8/10/2018 79.67$

001831

8/10/2018 98.99$

001832

8/10/2018 54.61$

001833

11/13/2020 64.01$

001834

8/10/2018 86.20$

001835

8/10/2018 310.51$

001836

8/10/2018 311.92$

001837

8/10/2018 539.57$

001837

11/13/2020 727.54$

001838

8/10/2018 360.00$

001838

11/13/2020 491.92$

001839

8/10/2018 57.80$

001840

11/13/2020 212.15$

001841

11/13/2020 53.99$

001842

8/10/2018 1,457.85$

001843

8/10/2018 135.93$

001844

8/10/2018 84.70$

001845

8/10/2018 154.28$

001845

11/13/2020 1,700.92$

001846

8/10/2018 139.50$

Page 47 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001847

8/10/2018 126.33$

001848

8/10/2018 506.00$

001849

8/10/2018 184.58$

001850

8/10/2018 72.80$

001851

8/10/2018 90.09$

001852

8/10/2018 84.42$

001853

11/13/2020 56.31$

001854

8/10/2018 545.49$

001855

8/10/2018 112.80$

001856

8/10/2018 352.23$

001856

11/13/2020 888.99$

001857

11/13/2020 2,423.93$

001858

8/10/2018 207.45$

001859

8/10/2018 165.76$

001860

11/13/2020 67.43$

001861

8/10/2018 63.80$

001862

8/10/2018 80.00$

001863

11/13/2020 50.60$

001864

8/10/2018 314.06$

001865

11/13/2020 132.32$

001866

11/13/2020 158.32$

001867

8/10/2018 89.66$

001868

8/10/2018 75.90$

001869

8/10/2018 74.83$

001870

8/10/2018 147.08$

001871

11/13/2020 107.26$

001872

8/10/2018 387.85$

001873

8/10/2018 217.60$

001874

3/26/2019 227.31$

001875

11/13/2020 141.38$

001876

11/13/2020 144.67$

001877

11/13/2020 52.96$

001878

8/10/2018 3,923.07$

001878

11/13/2020 69.73$

001879

8/10/2018 30,644.63$

001880

8/10/2018 88.90$

001881

8/10/2018 354.00$

001882

11/13/2020 61.18$

001883

8/10/2018 371.79$

001884

11/13/2020 108.24$

Page 48 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001885

8/10/2018 80.40$

001886

8/10/2018 187.84$

001887

11/13/2020 329.44$

001888

8/10/2018 64.37$

001889

8/10/2018 131.20$

001890

8/10/2018 102.24$

001891

8/10/2018 770.60$

001892

8/10/2018 73.60$

001893

8/10/2018 4,074.00$

001894

8/10/2018 515.25$

001895

11/13/2020 211.98$

001896

8/10/2018 177.12$

001897

8/10/2018 131.84$

001898

11/13/2020 54.00$

001899

11/13/2020 247.25$

001900

8/10/2018 52.00$

001901

8/10/2018 83.94$

001902

8/10/2018 192.41$

001903

11/13/2020 1,163.88$

001904

8/10/2018 132.98$

001905

8/10/2018 83.13$

001906

8/10/2018 260.00$

001907

11/13/2020 932.13$

001908

11/13/2020 51.01$

001909

11/13/2020 103.48$

001910

8/10/2018 174.25$

001911

8/10/2018 103.50$

001912

8/10/2018 65.25$

001913

11/13/2020 87.92$

001914

8/10/2018 64.10$

001915

8/10/2018 62.55$

001916

8/10/2018 142.89$

001917

11/13/2020 71.90$

001918

8/10/2018 251.98$

001919

8/10/2018 161.30$

001920

8/10/2018 110.69$

001921

8/10/2018 1,056.25$

001922

3/26/2019 73.91$

001923

8/10/2018 174.55$

001924

8/10/2018 159.12$

Page 49 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001925

8/10/2018 67.85$

001926

8/10/2018 1,004.97$

001927

11/13/2020 249.46$

001928

8/10/2018 61.89$

001929

8/10/2018 112.47$

001930

8/10/2018 87.65$

001931

3/26/2019 182.70$

001932

8/10/2018 338.60$

001933

8/10/2018 56.09$

001934

8/10/2018 701.49$

001935

8/10/2018 451.20$

001936

8/10/2018 276.87$

001937

8/10/2018 156.17$

001938

11/13/2020 97.18$

001939

11/13/2020 119.68$

001940

8/10/2018 85.00$

001941

11/13/2020 230.08$

001942

8/10/2018 772.00$

001943

11/13/2020 681.67$

001944

11/13/2020 244.08$

001945

8/10/2018 351.53$

001946

8/10/2018 106.08$

001947

11/13/2020 11,690.02$

001948

8/10/2018 213.58$

001949

8/10/2018 103.84$

001950

8/10/2018 59.51$

001951

8/10/2018 581.21$

001952

8/10/2018 78.80$

001953

11/13/2020 4,375.95$

001954

8/10/2018 146.00$

001955

8/10/2018 217.46$

001956

3/26/2019 65.70$

001957

8/10/2018 582.99$

001958

8/10/2018 588.64$

001959

8/10/2018 66.08$

001960

11/13/2020 54.72$

001961

11/13/2020 223.89$

001962

8/10/2018 754.48$

001963

11/13/2020 86.64$

001964

11/13/2020 237.34$

Page 50 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

001965

8/10/2018 101.32$

001966

8/10/2018 62.35$

001967

8/10/2018 284.98$

001968

8/10/2018 186.74$

001969

8/10/2018 1,365.00$

001970

8/10/2018 118.00$

001971

11/13/2020 61.77$

001972

8/10/2018 69.75$

001973

8/10/2018 323.91$

001974

8/10/2018 71.64$

001975

11/13/2020 746.73$

001976

11/13/2020 885.07$

001977

3/26/2019 11,674.50$

001978

8/10/2018 370.49$

001979

8/10/2018 124.50$

001980

8/10/2018 148.00$

001981

8/10/2018 803.70$

001982

8/10/2018 197.76$

001983

8/10/2018 94.17$

001984

8/10/2018 100.20$

001985

11/13/2020 52.76$

001986

8/10/2018 55.15$

001987

8/10/2018 71.04$

001988

8/10/2018 55.80$

001989

11/13/2020 62.78$

001990

8/10/2018 62.60$

001991

8/10/2018 85.47$

001992

8/10/2018 533.16$

001993

8/10/2018 122.73$

001994

8/10/2018 3,523.68$

001995

8/10/2018 135.70$

001996

8/10/2018 174.09$

001997

8/10/2018 78.55$

001998

8/10/2018 331.94$

001999

11/13/2020 58.75$

002000

8/10/2018 1,727.32$

002001

8/10/2018 230.96$

002002

8/10/2018 337.30$

002003

8/10/2018 68.80$

002004

8/10/2018 406.64$

Page 51 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002005

8/10/2018 94.88$

002006

8/10/2018 59.40$

002007

11/13/2020 61.50$

002008

8/10/2018 93.00$

002009

8/10/2018 443.21$

002010

11/13/2020 267.34$

002011

11/13/2020 76.26$

002012

8/10/2018 131.88$

002013

8/10/2018 66.25$

002014

8/10/2018 101.86$

002015

8/10/2018 65.70$

002016

8/10/2018 102.15$

002017

11/13/2020 224.82$

002018

11/13/2020 70.41$

002019

8/10/2018 281.71$

002020

11/13/2020 590.44$

002021

8/10/2018 2,243.50$

002022

11/13/2020 892.55$

002023

11/13/2020 54.17$

002024

8/10/2018 78.75$

002025

8/10/2018 101.70$

002026

11/13/2020 168.90$

002027

11/13/2020 114.34$

002028

8/10/2018 60.55$

002029

3/26/2019 54.06$

002030

3/26/2019 16,985.94$

002031

8/10/2018 161.63$

002032

8/10/2018 310.86$

002033

8/10/2018 493.51$

002034

8/10/2018 157.49$

002035

8/10/2018 296.19$

002036

8/10/2018 74.00$

002037

8/10/2018 448.50$

002038

8/10/2018 633.58$

002039

8/10/2018 109.08$

002040

8/10/2018 51.38$

002041

8/10/2018 340.48$

002042

8/10/2018 172.05$

002043

11/13/2020 1,038.29$

002044

8/10/2018 91.31$

Page 52 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002045

11/13/2020 87.07$

002046

3/26/2019 2,157.71$

002047

11/13/2020 261.26$

002048

8/10/2018 288.47$

002049

8/10/2018 58.55$

002050

8/10/2018 64.52$

002051

8/10/2018 154.73$

002052

11/13/2020 15,564.04$

002053

3/26/2019 91.87$

002054

8/10/2018 117.50$

002055

8/10/2018 53.00$

002056

8/10/2018 85.36$

002057

8/10/2018 68.90$

002058

11/13/2020 153.44$

002059

8/10/2018 87.35$

002059

11/13/2020 266.02$

002060

8/10/2018 93.40$

002061

11/13/2020 874.65$

002062

8/10/2018 103.20$

002063

8/10/2018 335.40$

002064

8/10/2018 398.80$

002065

11/13/2020 51.68$

002066

8/10/2018 78.39$

002067

8/10/2018 8,929.56$

002068

11/13/2020 68.84$

002069

11/13/2020 1,412.85$

002070

8/10/2018 524.38$

002071

8/10/2018 80.46$

002072

8/10/2018 120.00$

002073

8/10/2018 626.40$

002074

8/10/2018 68.90$

002075

11/13/2020 258.23$

002076

8/10/2018 128.48$

002077

8/10/2018 1,133.04$

002078

8/10/2018 162.48$

002079

8/10/2018 59.20$

002080

8/10/2018 75.39$

002081

8/10/2018 105.07$

002082

8/10/2018 78.45$

002083

11/13/2020 363.90$

Page 53 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002084

11/13/2020 61.09$

002085

8/10/2018 101.68$

002086

8/10/2018 73.50$

002087

8/10/2018 103.18$

002088

8/10/2018 88.63$

002089

8/10/2018 5,375.00$

002090

11/13/2020 100.18$

002091

8/10/2018 418.25$

002092

11/13/2020 231.65$

002093

8/10/2018 155.98$

002094

11/13/2020 69.59$

002095

8/10/2018 2,754.32$

002096

8/10/2018 527.18$

002097

8/10/2018 70.35$

002098

11/13/2020 183.03$

002099

8/10/2018 164.00$

002100

11/13/2020 63.36$

002101

8/10/2018 205.45$

002102

8/10/2018 96.30$

002103

8/10/2018 371.98$

002104

8/10/2018 78.00$

002105

8/10/2018 73.65$

002106

11/13/2020 1,035.57$

002107

11/13/2020 74.03$

002108

8/10/2018 56.40$

002109

8/10/2018 57.95$

002110

8/10/2018 2,236.19$

002110

11/13/2020 465.12$

002111

3/26/2019 6,880.93$

002112

11/13/2020 73.19$

002113

3/26/2019 276.90$

002114

8/10/2018 2,877.19$

002115

8/10/2018 65.09$

002116

8/10/2018 337.39$

002117

8/10/2018 234.00$

002118

8/10/2018 1,274.87$

002119

8/10/2018 385.42$

002120

11/13/2020 78.39$

002121

8/10/2018 99.49$

002122

11/13/2020 91.55$

Page 54 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002123

8/10/2018 165.25$

002124

8/10/2018 132.10$

002125

11/13/2020 130.85$

002126

8/10/2018 345.50$

002127

8/10/2018 107.49$

002128

11/13/2020 2,642.75$

002129

11/13/2020 117.07$

002130

8/10/2018 2,777.36$

002131

8/10/2018 128.54$

002131

11/13/2020 68.33$

002132

8/10/2018 295.20$

002133

8/10/2018 114.67$

002134

11/13/2020 102.20$

002135

8/10/2018 75.00$

002136

8/10/2018 301.34$

002137

8/10/2018 69.90$

002138

8/10/2018 120.40$

002139

11/13/2020 79.58$

002140

11/13/2020 66.60$

002141

8/10/2018 638.00$

002142

8/10/2018 3,106.88$

002143

11/13/2020 66.15$

002144

11/13/2020 293.28$

002145

8/10/2018 320.59$

002146

8/10/2018 616.00$

002147

11/13/2020 97.83$

002148

8/10/2018 109.96$

002148

11/13/2020 52.00$

002149

8/10/2018 93.96$

002150

8/10/2018 141.07$

002151

11/13/2020 51.70$

002152

8/10/2018 696.67$

002153

8/10/2018 82.50$

002154

11/13/2020 88.82$

002155

8/10/2018 17,375.92$

002156

3/26/2019 212.29$

002157

8/10/2018 217.71$

002158

8/10/2018 577.93$

002158

11/13/2020 79.05$

002159

8/10/2018 257.03$

Page 55 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002160

8/10/2018 222.00$

002161

8/10/2018 105.00$

002162

8/10/2018 459.97$

002163

11/13/2020 51.06$

002164

11/13/2020 165.22$

002165

8/10/2018 597.64$

002166

11/13/2020 261.30$

002167

11/13/2020 214.79$

002168

8/10/2018 59.00$

002169

8/10/2018 128.74$

002170

8/10/2018 351.90$

002171

8/10/2018 135.45$

002171

11/13/2020 1,712.79$

002172

8/10/2018 51.46$

002173

8/10/2018 60.74$

002174

8/10/2018 210.98$

002175

11/13/2020 165.60$

002176

8/10/2018 67.10$

002177

11/13/2020 268.37$

002178

8/10/2018 93.66$

002179

8/10/2018 26,347.04$

002180

8/10/2018 53.87$

002181

8/10/2018 675.49$

002182

11/13/2020 73.40$

002183

8/10/2018 505.46$

002183

11/13/2020 65.07$

002184

8/10/2018 97.40$

002185

8/10/2018 60.95$

002186

8/10/2018 204.78$

002187

8/10/2018 92.21$

002188

8/10/2018 70.21$

002189

8/10/2018 211.77$

002190

8/10/2018 311.64$

002191

11/13/2020 472.79$

002192

8/10/2018 402.37$

002193

8/10/2018 190.90$

002194

8/10/2018 306.00$

002195

8/10/2018 59.50$

002196

8/10/2018 86.10$

002197

8/10/2018 2,375.51$

Page 56 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002198

8/10/2018 345.93$

002199

8/10/2018 109.00$

002200

8/10/2018 308.88$

002201

8/10/2018 526.50$

002202

11/13/2020 86.23$

002203

8/10/2018 489.33$

002204

8/10/2018 152.15$

002205

8/10/2018 1,122.91$

002206

11/13/2020 95.52$

002207

8/10/2018 152.99$

002208

8/10/2018 94.32$

002209

8/10/2018 1,458.23$

002210

8/10/2018 534.05$

002211

11/13/2020 176.00$

002212

8/10/2018 116.90$

002213

11/13/2020 150.12$

002214

8/10/2018 73.90$

002215

8/10/2018 126.16$

002216

8/10/2018 471.70$

002217

11/13/2020 227.56$

002218

8/10/2018 401.58$

002219

11/13/2020 141.13$

002220

8/10/2018 121.39$

002221

8/10/2018 450.30$

002222

11/13/2020 137.53$

002223

8/10/2018 821.00$

002224

8/10/2018 140.34$

002225

11/13/2020 64.50$

002226

8/10/2018 50.46$

002227

8/10/2018 322.80$

002228

8/10/2018 67.40$

002229

8/10/2018 58.29$

002230

11/13/2020 74.79$

002231

11/13/2020 442.40$

002232

8/10/2018 133.11$

002233

11/13/2020 184.12$

002234

8/10/2018 397.84$

002235

8/10/2018 119.42$

002236

8/10/2018 80.90$

002237

11/13/2020 829.65$

Page 57 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002238

11/13/2020 318.01$

002239

11/13/2020 86.13$

002240

8/10/2018 280.66$

002241

11/13/2020 69.76$

002242

8/10/2018 62.33$

002243

11/13/2020 99.31$

002244

8/10/2018 412.13$

002245

8/10/2018 135.20$

002246

8/10/2018 59.78$

002247

8/10/2018 2,120.48$

002248

11/13/2020 51.42$

002249

8/10/2018 217.26$

002250

8/10/2018 220.00$

002251

8/10/2018 472.80$

002252

8/10/2018 333.64$

002253

8/10/2018 148.90$

002254

11/13/2020 76.20$

002255

8/10/2018 167.83$

002256

8/10/2018 339.02$

002257

8/10/2018 199.52$

002257

11/13/2020 458.35$

002258

8/10/2018 499.50$

002259

8/10/2018 12,054.35$

002260

11/13/2020 190.11$

002261

8/10/2018 198.28$

002262

11/13/2020 57.86$

002263

3/26/2019 146.54$

002264

8/10/2018 1,498.55$

002265

8/10/2018 585.53$

002266

11/13/2020 300.65$

002267

8/10/2018 264.90$

002268

11/13/2020 401.50$

002269

8/10/2018 618.00$

002270

8/10/2018 410.89$

002271

8/10/2018 12,128.71$

002272

11/13/2020 492.30$

002273

8/10/2018 55.64$

002274

8/10/2018 88.83$

002275

11/13/2020 166.57$

002276

8/10/2018 172.03$

Page 58 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002277

8/10/2018 72.00$

002278

8/10/2018 84.41$

002279

8/10/2018 54.38$

002280

11/13/2020 158.17$

002281

11/13/2020 759.73$

002282

11/13/2020 121.76$

002283

8/10/2018 171.70$

002284

11/13/2020 753.78$

002285

8/10/2018 663.51$

002286

8/10/2018 207.20$

002287

8/10/2018 735.20$

002288

8/10/2018 445.56$

002289

8/10/2018 911.45$

002290

8/10/2018 65.94$

002291

8/10/2018 348.82$

002292

8/10/2018 349.90$

002293

8/10/2018 671.75$

002294

11/13/2020 187.23$

002295

11/13/2020 60.17$

002296

11/13/2020 1,744.17$

002297

8/10/2018 53.20$

002298

8/10/2018 91.94$

002299

8/10/2018 355.00$

002300

8/10/2018 803.89$

002301

11/13/2020 174.46$

002302

8/10/2018 92.19$

002303

3/26/2019 205.91$

002304

8/10/2018 249.28$

002305

8/10/2018 62.07$

002306

8/10/2018 23,158.53$

002307

11/13/2020 248.10$

002308

11/13/2020 135.60$

002309

11/13/2020 56.46$

002310

11/13/2020 229.99$

002311

11/13/2020 190.08$

002312

11/13/2020 51.07$

002313

8/10/2018 93.50$

002314

11/13/2020 64.57$

002315

11/13/2020 70.81$

002316

11/13/2020 65.77$

Page 59 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002317

8/10/2018 64.20$

002318

8/10/2018 185.51$

002319

8/10/2018 120.27$

002320

11/13/2020 317.77$

002321

8/10/2018 121.07$

002322

8/10/2018 717.98$

002322

11/13/2020 115.58$

002323

8/10/2018 59.55$

002324

11/13/2020 116.30$

002324

3/26/2019 114.38$

002325

8/10/2018 143.97$

002326

8/10/2018 842.45$

002327

8/10/2018 450.35$

002328

8/10/2018 58.50$

002329

8/10/2018 299.80$

002330

8/10/2018 116.00$

002331

8/10/2018 95.40$

002332

8/10/2018 126.97$

002333

11/13/2020 56.67$

002334

11/13/2020 170.72$

002335

11/13/2020 832.92$

002336

11/13/2020 96.03$

002337

8/10/2018 288.00$

002338

8/10/2018 275.45$

002339

11/13/2020 156.07$

002340

11/13/2020 237.81$

002341

8/10/2018 66.28$

002342

8/10/2018 57.61$

002343

8/10/2018 78.89$

002344

8/10/2018 187.37$

002345

8/10/2018 185.20$

002346

8/10/2018 58.97$

002347

8/10/2018 64.10$

002348

8/10/2018 80.50$

002349

8/10/2018 59.59$

002349

11/13/2020 53.28$

002350

8/10/2018 138.69$

002351

8/10/2018 68.65$

002351

11/13/2020 204.44$

002352

8/10/2018 127.76$

Page 60 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002353

8/10/2018 255.66$

002354

11/13/2020 375.91$

002355

11/13/2020 233.76$

002356

8/10/2018 521.05$

002357

8/10/2018 40,278.00$

002358

8/10/2018 62.93$

002359

8/10/2018 88.16$

002360

8/10/2018 451.42$

002361

8/10/2018 172.90$

002362

8/10/2018 221.00$

002363

8/10/2018 54.72$

002363

11/13/2020 283.53$

002364

8/10/2018 3,840.75$

002365

8/10/2018 70.89$

002365

3/26/2019 65.29$

002366

8/10/2018 108.00$

002367

8/10/2018 146.06$

002368

8/10/2018 185.00$

002369

11/13/2020 52.73$

002370

8/10/2018 179.61$

002371

8/10/2018 2,219.86$

002371

11/13/2020 594.91$

002372

8/10/2018 61.95$

002373

8/10/2018 54.99$

002374

8/10/2018 176.87$

002375

8/10/2018 63.55$

002376

11/13/2020 4,990.90$

002377

11/13/2020 103.20$

002378

8/10/2018 244.15$

002379

8/10/2018 420.39$

002380

11/13/2020 529.94$

002381

11/13/2020 317.65$

002382

8/10/2018 1,194.44$

002382

11/13/2020 3,141.17$

002383

11/13/2020 59.38$

002384

8/10/2018 222.50$

002385

8/10/2018 74.38$

002386

11/13/2020 54.22$

002387

8/10/2018 1,921.52$

002388

8/10/2018 468.43$

Page 61 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002389

3/26/2019 210.26$

002390

11/13/2020 134.71$

002391

8/10/2018 3,143.92$

002392

11/13/2020 183.47$

002393

8/10/2018 184.27$

002394

11/13/2020 217.45$

002395

11/13/2020 155.46$

002396

11/13/2020 1,108.63$

002397

8/10/2018 78.73$

002398

11/13/2020 55.73$

002399

8/10/2018 54.60$

002400

8/10/2018 77.78$

002401

8/10/2018 53.00$

002402

11/13/2020 273.91$

002403

8/10/2018 57.52$

002404

8/10/2018 179.60$

002405

8/10/2018 879.83$

002406

8/10/2018 120.60$

002407

8/10/2018 142.66$

002408

11/13/2020 63.52$

002409

8/10/2018 313.61$

002410

11/13/2020 147.10$

002411

8/10/2018 78.00$

002412

8/10/2018 279.83$

002413

8/10/2018 298.00$

002414

8/10/2018 195.00$

002415

11/13/2020 51.66$

002416

8/10/2018 1,239.46$

002417

11/13/2020 123.50$

002418

11/13/2020 163.76$

002419

8/10/2018 280.82$

002420

8/10/2018 98.93$

002421

8/10/2018 204.05$

002422

8/10/2018 2,361.14$

002423

8/10/2018 69.95$

002424

8/10/2018 103.99$

002425

8/10/2018 99.05$

002426

8/10/2018 263.08$

002427

11/13/2020 334.85$

002428

8/10/2018 1,500.95$

Page 62 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002429

8/10/2018 96.00$

002430

11/13/2020 97.01$

002431

8/10/2018 1,134.19$

002432

8/10/2018 826.37$

002432

11/13/2020 104.68$

002433

11/13/2020 170.92$

002434

8/10/2018 709.78$

002435

11/13/2020 1,814.75$

002436

8/10/2018 340.50$

002437

8/10/2018 89.45$

002438

8/10/2018 122.93$

002439

8/10/2018 277.92$

002440

8/10/2018 111.02$

002441

8/10/2018 54.98$

002442

8/10/2018 94.35$

002443

8/10/2018 469.68$

002444

11/13/2020 60.70$

002445

8/10/2018 59.99$

002446

3/26/2019 784.05$

002447

8/10/2018 77.99$

002448

11/13/2020 73.22$

002449

11/13/2020 100.91$

002450

8/10/2018 938.08$

002451

8/10/2018 72.88$

002452

8/10/2018 128.25$

002453

11/13/2020 64.75$

002454

8/10/2018 156.26$

002455

11/13/2020 139.55$

002456

8/10/2018 105.09$

002457

11/13/2020 161.45$

002458

8/10/2018 152.80$

002459

8/10/2018 95.16$

002460

11/13/2020 181.65$

002461

8/10/2018 55.30$

002462

11/13/2020 650.89$

002463

8/10/2018 128.00$

002464

8/10/2018 92.84$

002465

8/10/2018 279.92$

002466

11/13/2020 66.59$

002467

8/10/2018 461.63$

Page 63 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002468

11/13/2020 115.86$

002469

11/13/2020 75.07$

002470

11/13/2020 165.34$

002471

8/10/2018 1,065.83$

002472

11/13/2020 115.86$

002473

8/10/2018 329.82$

002474

8/10/2018 95.41$

002475

11/13/2020 140.83$

002476

8/10/2018 91.08$

002477

8/10/2018 1,738.39$

002478

8/10/2018 394.50$

002479

11/13/2020 79.24$

002480

8/10/2018 81.51$

002481

8/10/2018 331.80$

002482

8/10/2018 108.78$

002483

8/10/2018 79.26$

002484

8/10/2018 936.49$

002485

8/10/2018 109.85$

002486

8/10/2018 3,414.94$

002487

8/10/2018 276.27$

002488

8/10/2018 69.94$

002489

8/10/2018 100.91$

002490

11/13/2020 200.25$

002491

8/10/2018 93.03$

002492

8/10/2018 71.75$

002492

11/13/2020 284.99$

002493

8/10/2018 1,729.48$

002494

11/13/2020 686.97$

002495

8/10/2018 12,045.00$

002496

11/13/2020 241.83$

002497

11/13/2020 56.51$

002498

8/10/2018 6,786.29$

002499

8/10/2018 77.18$

002500

11/13/2020 4,871.71$

002501

8/10/2018 128.96$

002502

11/13/2020 73.06$

002503

8/10/2018 127.17$

002504

8/10/2018 162.45$

002505

8/10/2018 925.20$

002506

8/10/2018 50.25$

Page 64 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002507

8/10/2018 214.45$

002508

8/10/2018 569.03$

002509

8/10/2018 671.01$

002510

8/10/2018 228.52$

002511

11/13/2020 94.65$

002512

8/10/2018 994.70$

002513

8/10/2018 74.07$

002514

8/10/2018 108.16$

002515

3/26/2019 8,434.10$

002516

8/10/2018 161.09$

002517

11/13/2020 1,132.74$

002518

11/13/2020 346.67$

002519

11/13/2020 188.04$

002520

8/10/2018 149.38$

002521

8/10/2018 203.84$

002522

8/10/2018 139.09$

002523

8/10/2018 62.41$

002524

8/10/2018 327.70$

002525

8/10/2018 93.78$

002526

8/10/2018 210.06$

002527

11/13/2020 62.58$

002528

8/10/2018 1,920.00$

002529

11/13/2020 1,011.41$

002530

11/13/2020 116.27$

002531

8/10/2018 77.30$

002532

11/13/2020 554.74$

002533

8/10/2018 298.94$

002534

8/10/2018 141.70$

002535

8/10/2018 72.38$

002536

8/10/2018 58.13$

002537

3/26/2019 156.22$

002538

8/10/2018 64.41$

002539

8/10/2018 66.93$

002540

8/10/2018 82.32$

002541

8/10/2018 431.39$

002542

8/10/2018 58.07$

002543

8/10/2018 68.12$

002544

11/13/2020 83.07$

002545

8/10/2018 227.44$

002546

8/10/2018 249.51$

Page 65 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002547

8/10/2018 62.53$

002548

8/10/2018 181.50$

002549

8/10/2018 669.86$

002550

8/10/2018 59.95$

002551

8/10/2018 900.00$

002552

8/10/2018 114.17$

002553

8/10/2018 1,565.86$

002554

11/13/2020 399.85$

002555

8/10/2018 643.07$

002555

11/13/2020 57.83$

002556

8/10/2018 126.52$

002557

8/10/2018 180.70$

002558

11/13/2020 110.86$

002559

11/13/2020 50.70$

002560

8/10/2018 1,283.70$

002561

8/10/2018 562.22$

002562

8/10/2018 51.62$

002563

8/10/2018 3,957.79$

002564

11/13/2020 64.59$

002565

11/13/2020 649.13$

002566

8/10/2018 1,304.40$

002567

8/10/2018 679.30$

002568

8/10/2018 108.64$

002569

8/10/2018 68.43$

002570

8/10/2018 986.04$

002571

8/10/2018 120.90$

002572

8/10/2018 51.83$

002573

8/10/2018 623.59$

002573

11/13/2020 529.66$

002574

8/10/2018 152.10$

002575

8/10/2018 6,150.10$

002576

8/10/2018 66.00$

002577

11/13/2020 303.91$

002578

8/10/2018 93.59$

002579

8/10/2018 76.59$

002580

3/26/2019 164.98$

002581

11/13/2020 240.32$

002582

8/10/2018 156.06$

002583

8/10/2018 145.47$

002584

8/10/2018 74.50$

Page 66 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002585

8/10/2018 89.86$

002586

8/10/2018 62.80$

002587

8/10/2018 188.96$

002588

11/13/2020 62.57$

002589

8/10/2018 408.13$

002590

8/10/2018 152.48$

002591

11/13/2020 80.44$

002592

11/13/2020 251.51$

002593

8/10/2018 970.52$

002594

11/13/2020 466.29$

002595

8/10/2018 68.00$

002596

11/13/2020 727.16$

002597

11/13/2020 1,629.78$

002598

8/10/2018 83.07$

002599

8/10/2018 345.96$

002600

8/10/2018 219.58$

002601

8/10/2018 300.71$

002602

8/10/2018 96.45$

002603

8/10/2018 8,837.60$

002604

8/10/2018 131.01$

002605

8/10/2018 384.00$

002606

8/10/2018 193.00$

002607

8/10/2018 52.06$

002608

11/13/2020 114.46$

002609

11/13/2020 68.40$

002610

3/26/2019 258.77$

002611

8/10/2018 98.99$

002612

11/13/2020 70.06$

002613

8/10/2018 149.44$

002614

8/10/2018 53.33$

002615

8/10/2018 52.75$

002616

8/10/2018 62.39$

002617

8/10/2018 85.60$

002618

11/13/2020 63.48$

002619

11/13/2020 307.55$

002620

8/10/2018 149.99$

002621

8/10/2018 70.38$

002622

3/26/2019 982.25$

002623

11/13/2020 589.54$

002624

11/13/2020 223.47$

Page 67 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002625

11/13/2020 956.32$

002626

8/10/2018 622.75$

002627

8/10/2018 132.25$

002628

8/10/2018 68.98$

002629

8/10/2018 659.36$

002630

8/10/2018 82.00$

002631

8/10/2018 3,276.02$

002632

11/13/2020 784.11$

002633

11/13/2020 671.23$

002634

11/13/2020 801.69$

002635

8/10/2018 168.59$

002636

8/10/2018 119.40$

002637

11/13/2020 116.81$

002638

11/13/2020 420.13$

002639

3/26/2019 112.17$

002640

8/10/2018 81.77$

002641

8/10/2018 139.65$

002642

8/10/2018 908.88$

002643

11/13/2020 67.49$

002644

3/26/2019 891.55$

002645

11/13/2020 206.67$

002646

11/13/2020 106.62$

002647

8/10/2018 149.51$

002648

11/13/2020 85.66$

002649

8/10/2018 60.71$

002650

8/10/2018 233.58$

002651

11/13/2020 98.40$

002652

11/13/2020 527.25$

002653

8/10/2018 421.59$

002654

8/10/2018 77.83$

002655

8/10/2018 126.14$

002656

8/10/2018 127.89$

002657

8/10/2018 157.60$

002658

8/10/2018 170.55$

002659

3/26/2019 50.55$

002660

11/13/2020 178.57$

002661

11/13/2020 150.41$

002662

8/10/2018 121.60$

002663

11/13/2020 90.82$

002664

8/10/2018 462.00$

Page 68 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002665

8/10/2018 170.14$

002666

11/13/2020 58.98$

002667

8/10/2018 2,821.81$

002668

8/10/2018 297.17$

002669

8/10/2018 159.53$

002670

8/10/2018 1,126.90$

002671

11/13/2020 157.55$

002672

8/10/2018 96.54$

002673

8/10/2018 69.70$

002674

3/26/2019 138.43$

002675

11/13/2020 124.43$

002676

8/10/2018 264.50$

002677

8/10/2018 612.81$

002678

8/10/2018 318.05$

002679

8/10/2018 136.63$

002680

11/13/2020 297.48$

002681

8/10/2018 102.38$

002682

8/10/2018 121.80$

002683

11/13/2020 79.13$

002684

11/13/2020 162.55$

002685

8/10/2018 145.14$

002686

8/10/2018 76.72$

002687

11/13/2020 738.55$

002688

8/10/2018 352.27$

002689

11/13/2020 51.27$

002690

8/10/2018 208.33$

002691

8/10/2018 111.89$

002692

8/10/2018 572.82$

002693

11/13/2020 87.34$

002694

11/13/2020 67.56$

002695

8/10/2018 294.98$

002696

11/13/2020 221.33$

002697

8/10/2018 120.00$

002698

8/10/2018 53.60$

002699

3/26/2019 148.95$

002700

8/10/2018 73.73$

002701

8/10/2018 219.15$

002702

8/10/2018 110.49$

002703

11/13/2020 966.45$

002704

8/10/2018 91.08$

Page 69 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002705

11/13/2020 648.94$

002706

11/13/2020 52.13$

002707

11/13/2020 254.14$

002708

8/10/2018 127.49$

002709

8/10/2018 874.48$

002710

8/10/2018 1,183.17$

002711

11/13/2020 54.83$

002712

8/10/2018 124.00$

002713

8/10/2018 72.40$

002714

8/10/2018 78.67$

002715

8/10/2018 115.00$

002716

8/10/2018 886.10$

002717

8/10/2018 159.66$

002718

11/13/2020 175.84$

002719

11/13/2020 81.52$

002720

3/26/2019 579.34$

002721

11/13/2020 162.49$

002722

8/10/2018 146.90$

002723

11/13/2020 99.36$

002724

8/10/2018 584.50$

002725

8/10/2018 143.00$

002726

8/10/2018 61.72$

002727

3/26/2019 717.45$

002728

8/10/2018 133.84$

002729

8/10/2018 1,521.31$

002730

11/13/2020 61.25$

002731

11/13/2020 101.75$

002732

11/13/2020 328.97$

002733

8/10/2018 82.00$

002733

11/13/2020 666.75$

002734

8/10/2018 161.13$

002735

8/10/2018 57.20$

002736

3/26/2019 55.63$

002737

11/13/2020 221.60$

002738

8/10/2018 120.72$

002739

8/10/2018 1,883.67$

002740

11/13/2020 100.21$

002741

8/10/2018 312.77$

002742

11/13/2020 403.56$

002743

11/13/2020 2,791.23$

Page 70 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002744

11/13/2020 127.33$

002745

8/10/2018 294.40$

002746

11/13/2020 127.23$

002747

8/10/2018 363.95$

002748

8/10/2018 106.49$

002749

8/10/2018 57.90$

002750

8/10/2018 109.17$

002751

11/13/2020 85.59$

002752

11/13/2020 61.84$

002753

3/26/2019 141.68$

002754

11/13/2020 51.58$

002755

11/13/2020 82.23$

002756

8/10/2018 218.90$

002757

11/13/2020 134.54$

002758

11/13/2020 67.83$

002759

11/13/2020 52.08$

002760

11/13/2020 161.63$

002761

8/10/2018 412.41$

002762

11/13/2020 62.82$

002763

11/13/2020 149.33$

002764

11/13/2020 10,282.06$

002765

11/13/2020 3,420.00$

002766

11/13/2020 74.96$

002767

11/13/2020 66.10$

002768

11/13/2020 161.21$

002769

11/13/2020 306.55$

002770

11/13/2020 67.90$

002771

11/13/2020 173.63$

002772

11/13/2020 310.10$

002773

3/26/2019 331.36$

002774

11/13/2020 244.63$

002775

3/26/2019 636.84$

002776

11/13/2020 103.34$

002777

3/26/2019 225.61$

002778

11/13/2020 171.87$

002779

11/13/2020 696.06$

002780

11/13/2020 184.80$

002781

3/26/2019 50.79$

002782

3/26/2019 1,080.48$

002783

11/13/2020 273.68$

Page 71 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002784

11/13/2020 283.87$

002785

11/13/2020 182.87$

002786

11/13/2020 1,031.32$

002787

11/13/2020 203.22$

002788

11/13/2020 157.99$

002789

11/13/2020 114.27$

002790

11/13/2020 51.16$

002791

11/13/2020 133.51$

002792

3/26/2019 313.56$

002793

11/13/2020 684.10$

002794

11/13/2020 51.51$

002795

11/13/2020 213.85$

002796

3/26/2019 4,900.23$

002797

11/13/2020 243.90$

002798

11/13/2020 243.18$

002799

3/26/2019 7,744.90$

002800

11/13/2020 79.75$

002801

11/13/2020 471.54$

002802

11/13/2020 101.74$

002803

11/13/2020 183.51$

002804

11/13/2020 111.15$

002805

3/26/2019 126.11$

002806

11/13/2020 970.37$

002807

11/13/2020 58.13$

002808

11/13/2020 147.06$

002809

11/13/2020 9,518.25$

002810

11/13/2020 208.57$

002811

11/13/2020 113.92$

002812

11/13/2020 117.43$

002813

11/13/2020 121.57$

002814

11/13/2020 88.55$

002815

11/13/2020 81.35$

002816

11/13/2020 54.22$

002817

3/26/2019 51.30$

002818

3/26/2019 403.24$

002819

3/26/2019 702.06$

002820

3/26/2019 59.32$

002821

3/26/2019 206.85$

002822

3/26/2019 63.07$

002823

3/26/2019 214.32$

Page 72 of 73

Attachment A

Schedule 2

Customer

Erroneous Margin Notification Date Restitution

002824

3/26/2019 201.31$

002825

3/26/2019 142.88$

002826

3/26/2019 90.81$

002827

3/26/2019 53.60$

002828

3/26/2019 115.11$

002829

3/26/2019 98.59$

002830

3/26/2019 123.10$

002831

3/26/2019 199.67$

002832

3/26/2019 115.32$

1,653,366.51$

Total Restitution

Page 73 of 73

CORRECTIVE ACTION STATEMENT

In connection with the issuance of the Letter of Acceptance, Waiver and Consent No.

2020066971201 (“AWC”), Robinhood Financial LLC (“RHF,” the “Firm,” or the

“Respondent”) submits this statement describing certain of the actions it has taken

with respect to the issues described in the AWC.

1

As described below, the Firm and its parent company, Robinhood Markets, Inc.

(collectively “Robinhood”), have undertaken numerous remedial measures since early

2020, including the restructuring and enhancement of its legal, compliance, and anti-

fraud functions; strengthening of its supervisory structure and written supervisory

procedures, including with respect to supervision of technology; expansion of

customer support, including with respect to options and margin trading; remediation

of certain customer communications and data displays at issue in the AWC; and

improved supervision of options trading.

● Enhanced Robinhood’s legal, compliance, risk, and anti-fraud functions:

During the past year, Robinhood has hired highly experienced lawyers,

including a new Chief Legal Officer, compliance officers, including two new

CCOs, and new heads of financial crimes and enterprise risk and audit.

Robinhood continues to grow and enhance its legal, compliance, and risk

functions and programs, and has hired dozens of experienced professionals in

the past year alone.

● Strengthened Robinhood’s supervisory structure: Robinhood has made

significant improvements to its supervisory structure, including its systems

and written supervisory procedures for supervising technology and its

engineering infrastructure. Robinhood has taken steps to address the root

causes of the March 2020 outages, reduce the risk of future outages, and

increase the resilience of relevant systems, including by increasing system

redundancy, better distributing load on its systems, and deploying a risk-based

testing system. The Firm also has created a Board of Managers, comprised of

registered principals, with designated supervisory responsibilities over, among

other areas, products and technology. The Board of Managers is assisted and

advised by a Product Review Committee and a Risk and Operating

Committee, which review product and technology changes. The committees

are comprised of Board members and senior executives with subject matter

expertise. Robinhood also has updated its Business Continuity Plans.

● Remediated customer communications and data displays: Robinhood has

added customer disclosures with respect to the use of margin, and has

corrected former inaccuracies in the display of buying power, cash balances

(including negative cash balances), historical performance figures, and

customer communications regarding the risk of loss in debit spread

1

This Corrective Action Statement is submitted by the Respondent. It does not constitute factual or

legal findings by FINRA, nor does it reflect the views of FINRA, or its staff.

2

transactions. Robinhood has also provided customers with additional

educational resources.

● Expanded customer support: Additionally, Robinhood has substantially

expanded and enhanced its customer support resources and services, including

services provided to options and margin customers. Robinhood has hired

hundreds of new customer support team members, including over 600

registered representatives, in its recently opened customer support sites in

Westlake, Texas, and Tempe, Arizona, as well as existing locations in Denver,

Colorado, and Lake Mary, Florida. Robinhood has also recently announced

new customer support sites that will be opened in Charlotte, North Carolina

and Chicago, Illinois. Robinhood now has a total of approximately 2,700

customer support staff, more than triple the number that it had in March 2020.

Robinhood also now enables certain customers to request live support by

phone. Via their app, customers may now seek phone support and speak with

a registered representative for issues involving options (24 hours a day, five

days a week), fraud, and banking issues, as well as issues involving trading or

ACH restrictions. Robinhood is working on further expanding the

circumstances in which customers may receive live phone support.

● Improved supervision of options: In September 2020, Robinhood

implemented more rigorous criteria for customers’ eligibility for options

trading and has continued to improve its options approval process. Robinhood

also augmented its supervision of options trading by implementing systematic

monitoring of options customers to confirm their ongoing eligibility for

options trading. Since April 2020, Robinhood has conducted monthly account

reviews and downgraded options accounts that no longer meet the eligibility

criteria. Robinhood’s recently-enhanced written supervisory procedures also

require systematic, documented reviews by a designated supervisor of a

sample of approved customer applications requesting options, margin, and/or

cash management functionality. Designated supervisors must also regularly

review the account approval processes for options, Instant, and margin

accounts, verifying that the methodology applied reasonably establishes

controls to ensure compliance with the policy and relevant rules.