MaX UC Instant Message and SMS Texting User Guide
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com Page 1 of 3 3/16/23
Page 1 of 3 4/10/15
MaX UC allows you to send two types of chat messages:
1. IM (Instant Messages): Messages sent to other MaX UC users.
2. SMS (Short Message Service)/Text Messages: Messages sent to mobile numbers outside of the VoIP Phone System
(optional add-on, contact POPP for more information).
Note: MMS (i.e., multimedia texts with pictures/video) and group texts (i.e., texts with multiple recipients) are not
supported and if sent, will not be delivered (inbound or outbound).
To Send/Receive Chat Messages using MaX UC Desktop:
• To open MaX UC Desktop, double-click the MaX UC icon on the desktop
• Click the Chats icon in the tab bar on the left side of the screen to view chat history
• There are many ways to start a new chat:
o Enter a 10-digit phone number in the dial number field and click the [Chat] button
o From Contacts , click on a Contact and start a chat in the
[Conversation] tab.
o Click the messaging options icon and select “send IM
message” to send an instant message or select another number
(e.g., to send an SMS message to a VoIP Phone System User’s
mobile phone)
o To start a new group chat, click the Add button and select “New group chat”
MaX UC Instant Message and SMS Texting User Guide
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com Page 2 of 3 3/16/23
Page 2 of 3 4/10/15
• Send message field:
o Enter text in the field
o Click the Add emoji icon to add emojis
o Click the add attachment icon to select a file to attach and send to the
contact (available for IM messages only)
o Press [Enter] on the computer keyboard to send the message
Note: Not all emojis sent from mobile devices to your VoIP Phone System phone
number are supported in MaX UC and may not display properly.
• Reply messages will appear in the window above
• Options at the top of the Chat window:
o Start meeting (MaX Meeting optional add-on)
o Call to call the contact
o More options > select View chat history to view the chat
history with this contact
• To resume a previous chat, click the Chats icon in the tab bar on
the left side of the screen, then click to select the chat from the list
MaX UC Instant Message and SMS Texting User Guide
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com Page 3 of 3 3/16/23
Page 3 of 3 4/10/15
To Send/Receive Chat Messages using MaX UC Mobile:
• To open MaX UC Mobile, touch the [MaX UC] icon on your home screen
• Touch the [Chat] icon at the bottom of the screen:
• View past Chats, and continue those conversations where they left off
• Touch [New Conversation] to start a new Chat by searching for a Contact name or
entering a 10-digit phone number
• Message type:
o “IM” displays next to the “Send Chat” field by default for contacts that
are part of your VoIP Phone System
o “SMS” displays for contacts/phone numbers that are not part of your
VoIP Phone System
Note: to send an SMS message to the mobile phone number of another
VoIP Phone System User, click on “IM” and select the contact’s mobile
number from the drop down in order to change the message type to “SMS”
• Send Chat field:
o Enter text in the field. Add emojis using the Emoji keyboard on your mobile device.
o Select [Attachment] to select a file to attach and send to the contact (available for IM messages only)
o Touch [Send] to send the message.
For additional training and support:
• Visit www.popp.com or call POPP Communications at 763-797-7900
