PNC Virtual Wallet Fine Print

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Effective August 1, 2021

PNC Bank, National Association. Member FDIC

RDAOPC01-0821

PNC Virtual Wallet

FINE PRINT

“What You Need To Know”

RDAOPC01-0821 page 2 of 32

TABLE OF CONTENTS

ACCOUNT AGREEMENT FOR YOUR

VIRTUAL WALLET..................................................

ABOUT YOUR ACCOUNT........................................

Protecting your account.............................................

Protecting your Debit Card.........................................

Your statement...........................................................

Deposit account servicing documents.......................

Access to your account..............................................

Charges and fees......................................................

DEPOSITING MONEY...............................................

Overview....................................................................

Make sure your deposit makes it safely to the bank..

Endorsing checks.......................................................

Collecting your deposits.............................................

WITHDRAWING MONEY...........................................

Overview.....................................................................6

Using your debit card................................................. 6

Writing checks............................................................6

Insufficient funds and Overdraft................................. 6

Stop payment orders..................................................8

TRANSFERRING MONEY.........................................8

Transaction limitations............................................... 8

SPECIAL CIRCUMSTANCES................................... 9

Disagreements between joint account holders.......... 9

Death of an account holder........................................ 9

If your account becomes inactive...............................9

If we need to reclaim money...................................... 9

Reporting negative information to credit bureaus;

Disputing reported information.................................. 9

Transferring your account.......................................... 10

Closing your account..................................................10

WHAT WE DO BEHIND THE SCENES.....................10

Maintaining your account........................................... 10

Calculating interest.....................................................10

Giving written notice before withdrawing funds..........10

Our use of check images and substitute checks........10

Remotely created checks...........................................11

Your personal information; Call recording;

Consent for service calls............................................ 11

APPLICABILITY AND EFFECTIVENESS OF

THIS AGREEMENT................................................... 11

Providing written notice.............................................. 11

Disclosures.................................................................11

Agreements for other services................................... 11

Notices....................................................................... 11

Severability.................................................................11

Amendments...............................................................11

Waiver of Terms......................................................... 12

Governing Law........................................................... 12

INTEREST PAYMENT AND BALANCE

COMPUTATION....................................................... 13

ARBITRATION PROVISION....................................14

Your Right to Opt Out; Effect of Arbitration................ 14

Definitions.................................................................. 14

Arbitration Procedures............................................... 14

Federal Arbitration Act............................................... 15

Class Action Waiver................................................... 15

Conflicts; Severability; Survival..................................15

Right to Opt Out......................................................... 15

SUBSTITUTE CHECK POLICY DISCLOSURE......16

What is a substitute check?....................................... 16

What are my rights regarding substitute checks?...... 16

How do I make a claim for a refund?......................... 16

CONSUMER FUNDS AVAILABILITY POLICY........17

Introducing Our Funds Availability Policy................... 17

Determining Availability of a Deposit..........................17

Initial $100 of Your Deposit........................................ 17

Same Day Availability.................................................17

Next Day Availability...................................................17

Large Dollar Deposits.................................................18

Special Rules for New PNC High Yield Savings

Accounts Opened Online........................................... 18

Special Rules for New Account Holders.................... 18

Longer Delays May Apply.......................................... 18

Deposits at Non-PNC Bank ATMs............................. 18

Refusal of a Deposit...................................................19

Accelerated Availability.............................................. 19

Endorsement..............................................................19

Your Responsibility..................................................... 19

CONSUMER ELECTRONIC FUNDS

TRANSFER DISCLOSURE STATEMENT............... 20

Consumer Electronic Banking Agreement................. 20

Disclosures of your rights and obligations................ 21

Disclosure of types of available transactions and

limits on transfers....................................................... 21

Disclosure of charges for automated teller

machine transactions................................................. 22

Disclosure of right to receive documentation of

transfers..................................................................... 22

Disclosures of charges for transfers or right to

make transfers........................................................... 22

Disclosure of right to stop payment on

preauthorized transfers.............................................. 22

Disclosure of right to receive notice of varying

amounts..................................................................... 23

Disclosure of Bank’s liability for failure to make

transfers..................................................................... 23

Disclosure of account information to third parties...... 23

In case of errors or questions about your

Electronic Transfers................................................... 23

General provisions..................................................... 24

How to notify us in case of errors or questions

about your Electronic Transfers................................ 25

OVERDRAFT PROTECTION AGREEMENT.......... 26

LOW CASH MODE TERMS AND CONDITIONS....28

PRIVACY NOTICE: WHAT DOES PNC DO

WITH YOUR PERSONAL INFORMATION?........... 31

RDAOPC01-0821 page 3 of 32

ACCOUNT AGREEMENT FOR YOUR VIRTUAL WALLET

This Agreement defines the relationship between you (the account holder) and us (PNC Bank). We think it will help you

understand your account better and provide insight into procedures at PNC that impact your account.

This Agreement covers the accounts that comprise your Virtual Wallet product. With some Virtual Wallet products, you

may choose to have a Spend account only, or Spend, Reserve, and Growth accounts. If you have a Spend account only,

some portions of this agreement may not apply.

These consumer accounts are for your personal, family or household use only.

You don’t need to sign this agreement. When you sign the signature card, electronically acknowledge your agreement

to the terms and conditions of the agreements provided on the “Terms and Conditions” page of the online account

application, use your account(s) or add/change services connected to your account, you are agreeing to the terms and

conditions in this agreement. You are also agreeing to comply with all local, state and federal laws, rules and regulations,

as amended from time to time, including without limitation the Bank Secrecy Act, the USA PATRIOT Act, the federal

anti-money laundering statutes and any laws or regulations that are enforced or administered by the U.S. Treasury

Department’s Office of Foreign Assets Control (OFAC).

This contract is legally binding, so we recommend that you read this agreement and keep it for reference. The terms of

this agreement will take precedence over any statement, spoken or written, made by a PNC employee or officer.

If you appoint a legal representative or an attorney-in-fact (for example, if you give someone power of attorney), that

person will also be bound by this agreement.

PLEASE READ CAREFULLY THE ARBITRATION PROVISION LOCATED ON PAGES 13 & 14.

You should also review the following documents that relate to your account(s):

● “Virtual Wallet, Virtual Wallet Student, Virtual Wallet with Performance Spend, Virtual Wallet with Performance Select,

or Virtual Wallet Checking Pro Features and Fees”. Product availability may vary by location.

● “Consumer Funds Availability Policy”

● “Substitute Check Policy Disclosure”

● “Consumer Electronic Funds Transfer Disclosure Statement”

● “Overdraft Protection Agreement”

● “PNC Privacy Notice, What Does PNC Do With Your Personal Information?”

ABOUT YOUR ACCOUNT

Protecting your account

You are responsible for keeping track of your

transactions. You must protect your checks, debit card

and PIN, and you must notify us if any of these items

are lost or stolen.

in your account. We will investigate the situation. If

necessary, we may require you to transfer the balance

to another account or close the account, depending on

the situation.

You are responsible for providing us with true, accurate

and complete contact information, including a valid

address (postal or email). If you change your address,

please notify us promptly by postal mail, electronic

mail, in person, by phone or through Online Banking. If

you change your electronic contact information, please

update through Online Banking. We will deliver notices

and other materials using the contact information you

have specified. We are not responsible for investigating

whether or not you have changed contact information.

If a notice is returned to us as undeliverable, by email

or postal mail, we can stop sending notices until you

provide us a valid address.

Protecting your Debit Card

Your PIN serves as an electronic version of your

signature, and has the same legal effect, so keep it safe.

● Do not tell your PIN to anyone else.

● Do not write your PIN on your card.

● Do not keep a copy of your PIN with your debit

card.

If you give your debit card and PIN to anyone, you will

be responsible for their actions.

Contact the bank immediately if your debit card is lost or

stolen, or if you have problems with your account.

Read the Consumer Electronic Funds Transfer

Disclosure Statement, which further describes your

rights and liabilities regarding your card and your PIN.

RDAOPC01-0821 page 4 of 32

Your statement

You can check your balance and track your transactions

online as soon as we process your deposits,

withdrawals and transfers.

We will also mail or post (“deliver”) a monthly statement

of your Account that lists all account activity. We will

do this: (1) by mailing the statement, in paper form, to

the last postal address which you have specified for

your Account; or (2) if you have opted to receive online

statements in electronic form, by posting the statement

in PDF form on PNC’s secure Online Banking web site.

(For more information about online statements, please

consult PNC’s Online Banking Service Agreement).

Review your statement carefully. If you notice a

problem, such as an unauthorized payment or some

other irregularity, you must notify us within 30 calendar

days of the day we delivered you the first statement

that shows the irregularity. If you don’t notify us in time,

we will not be liable for charges to your account. You

may have additional rights to assert errors in connection

with electronic funds transfers. See your Consumer

Electronic Funds Transfer Disclosure Statement for

more details.

For your Spend and Reserve accounts (if you have

a Reserve account), we will deliver a statement each

month. Statements for your Growth account (if you

have a Growth account) will be updated monthly if there

are electronic fund transfers; otherwise, they will be

delivered quarterly. We may deliver statements less

frequently if your account is inactive. Your account is

considered inactive if you don’t make any withdrawals or

deposits for six or more months.

Deposit account servicing documents

We will mail or post (“deliver”) account servicing

communications (“documents”) that provide information

on certain account activity or other servicing information.

We will do this: (1) by posting the document in PDF

form on PNC’s secure Online Banking website if the

communication is available to be delivered through

Online Banking; or (2) by mailing the document, in

paper form, to the last postal address which you have

specified for your Account. (For more information about

online documents, please consult PNC’s Online Banking

Service Agreement).

Documents that are delivered through Online Banking

will no longer be delivered by postal mail. For more

information on documents that will be delivered through

Online Banking and answers to common questions, visit

the Documents tab within the Customer Service section

of Online Banking.

We will also send you an email notification that a new

document is ready to be viewed in Online Banking.

Access to your account

To appoint someone to act on your behalf

If you want someone to act as your agent, guardian,

representative or trustee, you must notify us so we can

designate this person on our records as your agent.

If you appoint someone to act on your behalf, we will

ask to review the documents (power of attorney, court

order, etc.) that establish this arrangement. Appoint this

person(s) carefully, since we will follow your agent’s

instructions until we receive —and have time to act on

—written notice that he/she is no longer your agent. We

will not be held responsible for his/her actions.

FOR ACCOUNTS IN INDIANA: Such documents must

be valid as defined by Indiana Code 30-5.

For payable on death or “in trust for” accounts

We will, as permitted by law, accept accounts that are

designated as either payable on death or in trust for

another (both referred to as “POD Account(s)”), and

which automatically transfer your POD Account, upon

your death, to the beneficiaries (“POD Beneficiaries”)

designated on the signature card. This means that when

you die the funds in a POD Account will not be part of

your estate.

POD Beneficiaries have a right of survivorship. This

means if one POD Beneficiary pre-deceases the

owner(s) of the POD Account, the surviving POD

Beneficiary would then take full ownership of the

Account upon the death of the last owner and the heirs

of the deceased POD Beneficiary would not be entitled

to any ownership interest in the Account. If there is

no surviving beneficiary when the last owner of the

POD Account dies, then the Account is payable to the

heirs (or estate, if a formal estate is raised) of the last

surviving owner of the POD Account. FOR ACCOUNTS

IN FLORIDA: POD Beneficiaries may only have equal

shares. FOR ACCOUNTS IN MISSOURI: This Account

is subject to the Missouri Nonprobate Transfers Law,

Chapter 461 of the Mo. Rev. Statutes.

For joint accounts

Unless you open your account online, each account

holder needs to sign a signature card to be considered

a joint account holder. If you open your account

online, each account holder needs to electronically

acknowledge the terms and conditions of the

agreements provided on the “Terms and Conditions”

page of the online account application.

Unless you open your account online, each account

holder needs to sign a signature card.

Unless we are given specific direction in writing, signed

by all joint account holders, each joint account holder

will be able to perform the following account-related

actions:

● Endorse checks made payable to any joint account

holder

● Make deposits or withdrawals

● Provide instructions about the account or appoint a

representative to act on his/her behalf

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If your Account is a joint Account, you and the other

account holder(s) own the joint account as joint tenants

with the rights of survivorship and not as tenants in

common. This means that each joint account holder has

full control of the account while all are alive. If a joint

account holder dies, all sums in the Account on the date

of death belong to the surviving party(ies) and will not be

part of the decedent’s estate.

We will honor a check signed by any joint account

holder.

We consider any notice sent to one joint account

holder to be a notice to all joint account holders. For

documents delivered through Online Banking, all

account holders will be able to view them by visiting the

Documents tab in Online Banking. We will require at

least one account holder to provide an email address to

receive notification of the availability of a new document.

All account holders may sign up to receive notifications

and update notification preferences.

If we are served with legal process affecting funds in

the account (e.g., garnishment), we will take any steps

permitted or required by law pending resolution of the

matter.

If an Account is in the names of spouses, you

understand, intend and agree that such an account

is NOT owned as tenants by the entireties unless

otherwise expressly designated on the Account records.

We reserve the right to refuse to allow you to hold the

Account as tenants by the entireties, at our discretion.

Charges and fees

Charges and fees will be assessed to your account.

To avoid overdrawing your account, be sure to include

these fees when you balance your account.

We will deduct from your account any charges or fees

that you owe. These charges may include the following:

● A monthly service charge

● Charges for account services

● A legal process charge if your funds are attached or

garnished

These fees will reduce your balance. In some cases,

this may cause you to overdraw your account or your

outstanding checks to be returned unpaid.

DEPOSITING MONEY

Overview

You may make a deposit in several ways:

● In person

● By mail

● At an ATM

● By a mobile device

We recommend using the deposit slips that come with

your account; they are encoded with information that will

help ensure that your deposit is credited correctly.

If you make a deposit, we may adjust your account if

there are computational errors — for example, if you

added your checks incorrectly and deposited more or

less than you thought you did at the ATM.

Make sure your deposit makes it safely to the bank

We recommend you retain your receipts — you may

need them to prove your deposit.

Don’t mail cash, since there’s a risk it will be stolen.

We verify all deposits, but will not be held responsible

for deposits we don’t have a record of or don’t receive.

Ensure your account number is correct when

electronically transferring funds to your account through

the Automated Clearing House (ACH) network. An

example of this type of transfer is when your paycheck

is deposited through direct deposit. We rely on the

account number provided by the person or financial

institution sending the funds, and are not responsible if

we are given an incorrect account number.

As soon as the fund transfer is credited to your account,

you can access this information online through Virtual

Wallet. We will also notify you of this deposit on your

regular account statement.

Endorsing checks

Be sure to properly endorse your checks and only use

the area allowed for your endorsement.

We may be unable to deposit your check if you’ve

written your endorsement in the wrong area.

If your check is missing an endorsement, we have the

right to fill it in. However, we may refuse to accept a

check, for example, if it has multiple endorsements

(such as a check made payable to someone else and

later signed over to you).

If we need to investigate an improperly endorsed check

or obtain an endorsement, we may place a hold on your

account until we can resolve the matter.

Collecting your deposits

The time it takes to collect the funds you deposit

depends on the banks or parties involved and their

locations. Sometimes, due to circumstances beyond

our control, your deposits will take longer to become

available.

We have the right to refuse to cash a check made out to

you, and we may require you to deposit it.

When you make a non-cash deposit, we post it to

your account, but this credit is dependent on receiving

RDAOPC01-0821 page 6 of 32

final payment. If you make a deposit that will not be

paid — for example, if you deposit a bad check or we

don’t receive final payment for electronically deposited

funds — we will withdraw this amount from your account

plus any interest you’ve earned. We will also charge you

a fee for reversing the money from your account (this is

called returning a deposit). If this causes your account

to be overdrawn, you must also pay the amount of the

overdraft immediately, as well as any overdraft charges.

We may return all or part of a deposit at any time. We

do not have to notify you before we credit or revoke

these funds from your account.

Any fees we have to pay to collect a deposit from

your account, such as lawyers’ fees, will be charged

to your account. All deposits and credits to your

account, including without limitation wire transfers

and other electronic payments, are subject to review

for compliance with applicable law, including without

limitation regulations enforced by OFAC. This may result

in delays in posting such deposits or credits to your

account, or refusal to accept all or part of the deposit.

We will not be liable to you for any such delays or

refusals.

If we have to reimburse the government for funds

deposited into your account, we may deduct that

amount from any account you have with us. We do not

have to notify you first, unless required by law.

Read the PNC Virtual Wallet, Virtual Wallet Student,

Virtual Wallet with Performance Spend, Virtual Wallet

with Performance Select, or Virtual Wallet Checking

Pro Features and Fees for overdraft and fees for

returned items. (Product availability may vary by

location.)

WITHDRAWING MONEY

Overview

Your account offers many ways to withdraw money,

such as online, in person, checks, debits or ATM

transactions.

We withdraw funds from your account on the day an

item is presented to us or when we are notified that an

item drawn on your account, such as a check, has been

deposited in another financial institution.

Using your debit card

You may use your debit card for ATM transactions

and to purchase goods and services. Debit cards are

considered bank property. We have the right to cancel

your card without notice at anytime and may require you

to surrender it.

Writing checks

If you write a check, we can only honor it if it is properly

filled out and signed by you or your representative

whose authority is on file with us.

We don’t return your checks after processing them. If

available, we will provide check images or photocopies.

Review the “PNC Virtual Wallet, Virtual Wallet Student,

Virtual Wallet with Performance Spend, Virtual Wallet

with Performance Select, or Virtual Wallet Checking

Pro Features and Fees” for any fees for providing

check images or photocopies. (Product availability may

vary by location.)

Use blue or black ink

Writing or depositing checks with decorative images

or ink colors other than black or blue increases the

possibility of processing errors. We will not be liable for

any losses you incur as a result of processing errors.

Write a current date on your checks

We are not responsible for checks that are missing

dates, postdated, or stale-dated. If you do not wish to

pay a check you have already written, place a stop

payment order with us. Read the Stop Payment Section

of this Agreement for more information. We have the

right to refuse requests to cash checks that you have

written with an inappropriate date. We also have the

right to impose a charge for cashing a check that you

have written if the date is not current.

Signing checks

You must sign your checks, or a representative who has

been granted check-writing authority must sign them.

If you have a joint account, any joint account holder

may sign checks. Protect any stamps or machinery you

use to sign checks, since their use by any person is

considered an authorized signature.

We process checks automatically so that we can clear

the largest number of checks at the lowest cost to

customers. We have a duty to use “ordinary care” in

examining the checks that we process; by processing

your check automatically, we have used ordinary

care. We have also used ordinary care if a check has

unauthorized signatures or is altered so skillfully that

a reasonably careful person cannot readily detect this

change. We will not be liable for any resulting losses.

Insufficient funds and Overdrafts

You should consider all your transactions when you

make a withdrawal. We give you daily access to the

information we have regarding your account balances

and transactions, but the accuracy of that information is

subject to any pending or unprocessed transactions that

only you know about. It is your responsibility to keep

track of your transactions and balances accurately.

RDAOPC01-0821 page 7 of 32

Overdrafts

We are only required to permit a withdrawal if your

account has sufficient available funds to cover the

whole amount.

FOR ACCOUNTS IN INDIANA: If you do not deposit

sufficient funds to bring your Account current within

a reasonable time of incurring an overdraft, then we

may charge you a fee for services used to recover the

outstanding indebtedness.

If you are a recipient of Social Security or other

government benefits which have been deposited in the

account, you specifically authorize us to apply such

benefits to pay any overdraft.

Payment of Overdrafts for Debit Card Transactions

If you want us to allow you to complete a transaction

that may cause an overdraft to your checking account

when using your debit card at ATMs, and for everyday

(one-time or non-recurring) merchant purchases, you

must specifically authorize us to do so. If you authorize

us to pay these transactions, you agree to repay us

immediately the amount of any funds advanced to you.

We may also assess your Account a service charge. At

no time shall we be required to allow you to overdraw

your Account, even if we had allowed such activity on

one or more prior occasions.

If you do not specifically authorize us to complete these

transactions, we will decline these transactions if your

funds are not sufficient to cover them. We may not

be able to prevent all overdrafts (including, without

limitation, transactions that a merchant does not submit

for authorization). Even if we are unable to prevent such

overdrafts, you are still required to repay us immediately

the amount of the funds advanced to you.

If you have authorized us to pay overdrafts when using

your debit card, and you are using a PNC Bank ATM,

we can give you the choice to cancel the transaction if

it would cause an overdraft. We are not able to provide

you this choice when using a non-PNC Bank ATM or

when making purchases.

Payment of Overdrafts for Checks, ACH Transactions

and Preauthorized Automatic Debits

Checks, ACH Transactions and preauthorized automatic

debits (including recurring debit transactions) that

exceed the available balance in your account, and thus

create an overdraft, are subject to associated overdraft

fees. If, in our sole discretion, we choose to allow these

withdrawals when there are not sufficient available funds

in your account, you agree to repay us immediately

the amount of any funds advanced to you. In addition,

your account may still be assessed with associated

overdraft fees. At no time shall we be required to

allow you to overdraw your Account, even if we had

allowed such activity on one or more prior occasions.

We reserve the right to refuse to cash or to impose a

charge on anyone who asks us to cash a check that you

have written. Even if your check is otherwise properly

payable, we will not be liable to you for dishonor of

your check, or otherwise, as a result of such refusal.

The classification of a transaction as recurring or non-

recurring is determined by merchants, other institutions

or other third parties before it is presented to us for

authorization or payment.

Pending Transactions

In determining whether you have sufficient funds in your

account to pay checks and other withdrawal items, we

will consider both of the following: (1) the deposits and

withdrawals posted that day to your account, and (2)

all pending electronic transactions (including, but not

limited to, point-of-sale transactions) for which PNC has

received notice, even if those transactions have not yet

posted to your account. We may conclusively rely on

notice of electronic transactions in determining whether

you have sufficient funds in your account to cover a

withdrawal, even if the notice incorrectly describes

the transaction. This could result in an overdraft, or

cause transactions to be declined, if sufficient funds

are not available in your account to pay all checks and

other withdrawal items. Pending electronic transactions

include (but are not limited to) purchases, transfers

or withdrawals made with your Debit Card or Banking

Card, merchant payment authorizations, online transfers

of funds, telephone transfers and any other electronic

transactions or transfers. We will not be responsible for

damages or wrongful dishonor if any item is not paid

because of insufficient funds resulting from this method

of determining whether you have sufficient funds to

pay all checks and other withdrawal items. In addition,

funds you may have deposited may not be immediately

available under our Funds Availability Policy. Please

review our Consumer Funds Availability Policy for more

information.

Order of Processing Withdrawals

Our general practice is to first add deposits (credits) to

your Account and then subtract withdrawals (debits)

from your Account. Transactions are ordered according

to the date and time the bank receives notice of the

transaction. We receive notice of transactions at various

times throughout the day, and not necessarily in the

order in which they occur. If multiple transactions are

received at the same time, or are grouped together and

contain no time, then the items will be processed in

order of sequence number or, if no sequence number

is available, largest-to- smallest dollar amount. If we

do not have information that allows us to determine the

exact time notice of a transaction was received, we may

assign an approximated time to that transaction.

Debit card purchases will be posted according to the

date and time provided by the merchant. Because

processing times vary, the time we receive notice of a

RDAOPC01-0821 page 8 of 32

transaction may differ from the time shown on a receipt.

This order of processing may affect the total number

of overdrafts on your account (and, if applicable, the

total amount and number of overdraft fees charged).

We will not be liable for damages or wrongful dishonor if

any item is not paid as a result of the order in which we

process withdrawals.

Other Information

We are only required to make one determination per

day regarding whether your balance is sufficient to pay

transactions. We don’t have to determine your balance

again if you have more funds available later in that day.

We are not required to notify you in the following

circumstances:

● We pay a check that overdraws your account.

● We choose not to pay a check that would overdraw

your account.

● We charge you a fee for either of these scenarios.

Stop payment orders

You may stop payment on any of the following:

● Checks

● Preauthorized transfers

● Or Visa Debit Card recurring debits

If you want more information on stopping payment

of a preauthorized transaction, see our “Consumer

Electronic Funds Transfer Disclosure Statement.”

You cannot stop payment on the following:

● Cashier’s checks

● Money orders

● Other items that are equivalent to cash

To stop payment, verify that the information you provide,

such as the amount and check number, is accurate. We

process stop payment orders by computer, so you need

to provide accurate information. Otherwise, we cannot

ensure the item you want stopped will not be paid.

We will accept a stop payment order from anyone with

signing authority on your account, regardless of who

wrote the check or made the payment order that is being

stopped.

We must receive your stop payment order with enough

time and in a manner that we can reasonably act on it

before finalizing your payment.

After we receive your stop payment order, it will be

effective for six (6) months, unless you notify us in

writing to cancel the stop payment order sooner. Stop

payment orders on Visa Debit Card recurring debits are

effective for two (2) years. For any stop payment to be

effective, at least one (1) transaction must have been

posted to your account.

To extend a stop payment order, you need to write or

call us before it expires. If you do not extend the stop

payment order, we are allowed to pay an item presented

to us after the stop payment order has expired. If we

inadvertently pay an item that you have a stop payment

order on, we may not recredit your account if you owe

money to the payee. If we recredit your account, you will

have assigned us your rights against the payee(s), for

the item and the underlying claim.

TRANSFERRING MONEY

Transaction limitations

Transaction fees will apply to your account if you exceed

six (6) Restricted Transfers in a monthly service charge

period. Restricted Transfers are transfers from a Growth

account to other accounts (including transfers to another

account for overdraft protection) or to third parties by

check, through point-of sale purchase transactions or

similar debit card transactions, by pre-authorized or

automatic agreements, telephone, online or similar

order payable to a third person. If you make more

than a total of six (6) Restricted Transfers in a monthly

service charge period, you will be charged a fee for

each Restricted Transfer.

See the Consumer Electronic Funds Transfer

Disclosure Statement or ask a PNC Bank employee.

Some of the transactions that are limited include the

following:

● Overdraft transfers from a savings account to cover

checking transactions

● Transferring money from a savings account to a

checking account online, over the phone, by fax or

by email

● Transferring money electronically to pay a third

party, a mortgage with another bank, utilities, gym

membership, etc.

We reserve the right to prevent transfers that exceed

these transaction limits or to monitor these transactions

after they occur. When we observe that the number

of transactions exceeds these limits, we will contact

you for corrective action. For more information as to

which types of transactions may be conducted with

each Account, and any limitations on such transactions,

please refer to our Electronic Fund Transfer Disclosure

Statement or ask a Bank employee for assistance. We

reserve the right to suspend our enforcement of these

transfer limitations, at our discretion.

RDAOPC01-0821 page 9 of 32

SPECIAL CIRCUMSTANCES

Disagreements between joint account holders

If we receive notice of a dispute between two or more

account holders, we may require all account holders

to sign transactions. This ensures that everyone is

aware of the transaction. If we are served with a legal

process regarding the funds in the account, such as a

court order, lien or garnishment, we will take any steps

permitted or required by law pending resolution of the

matter.

Death of an account holder

If a joint account holder dies, the other account holders

are responsible for notifying us. If your account is

considered payable-on-death, we will transfer your

account to the beneficiaries listed on your signature

card. Ordinarily, we have the right to pay any checks

and carry out any other transactions authorized by

the deceased depositor for 10 days after the date of

death, or for a different period of time if specified by

law. For joint accounts, the surviving account holder(s)

can stop payment on checks or transfers made by the

deceased. For accounts with a single account holder,

a legal representative can stop payment on checks or

transfers made by the deceased. Otherwise, we will

pay all checks and carry out all authorized transactions

for 10 days. Until legal requirements are met, we may

refuse withdrawals from your account.

If your account becomes inactive

Your account is considered inactive if you don’t make

any withdrawals or deposits for six or more months. You

will still be assessed the following:

● Existing charges and fees

● Any charges and fees introduced or raised during

the period of inactivity

We may send you statements less frequently if your

account becomes inactive. Additionally, your account

may be considered “abandoned property” under state

law if it is inactive for an extended period of time.

The definition of “inactive,” including the time period,

depends on which state’s law applies. If your account

is “abandoned property,” we are required to transfer the

balance to the state.

If we need to reclaim money

If you receive payment from us for an item, such as

a check, and we need to investigate a claim that the

item contains a forged endorsement or alteration, we

are allowed to place a hold on your account while the

investigation is made. If we find that the item contains

a forged endorsement or alteration, we are allowed to

charge your account for the face value of the item.

When you open the account, you and any joint

depositors grant us a security interest in the balance

in your account and joint accounts held in your name,

including those held by husband and wife. This means

we may charge your account for any debts owed to

us (i.e., loans, overdrafts, obligations) by you or your

joint account holder, even if the account holder is your

husband/wife.

If necessary, we may charge other accounts you hold

individually or jointly for the money owed to us. We

are not required to give you or other account holders

advance notice before exercising these rights.

Debts from bank credit cards, IRAs or other tax-deferred

retirement accounts are not included unless permitted

by law.

Our right to reclaim money owed to us takes priority

over the following:

● Change of ownership

● Pledge

● Garnishment

● Court order or legal process

We will take any steps permitted or required by law to

resolve the matter.

FOR ACCOUNTS IN INDIANA: All joint account holders

specifically agree that the provisions of Indiana Code

32- 17-11-17 and 32-17-11-27, regarding the proportion

of net contribution by each joint account holder, shall not

apply to any charge to an Account under this section,

and we shall have the right to deduct from any such

Account the amount of any indebtedness due and owing

to us from any joint account holder up to and including

the entire balance of any such Account without regard to

the contribution to the Account.

Reporting negative information to credit bureaus;

Disputing reported information

We may report information regarding your Account to

credit bureaus. If the Account is jointly held, we may

also report information to credit bureaus about any joint

owner(s). Negative information, including closing of

the Account with an overdrawn balance owed or other

defaults on the Account, may be reflected in each joint

owner’s credit report. If you believe that the information

that PNC Bank is furnishing to ChexSystems or Early

Warning Services is inaccurate or incomplete, and

you wish to dispute the reported information, you may

dispute directly to PNC Bank and/or to ChexSystems

or Early Warning Services, as applicable, however, the

dispute must be in writing and sent by mail or fax as

follows:

● PNC Bank, P.O. Box 99685, Pittsburgh, PA 15233

● Chex Systems, Inc., 7805 Hudson Road, Suite 100,

Woodbury, MN 55125, or faxing 602-659-2197.

RDAOPC01-0821 page 10 of 32

● Early Warning Services, LLC Attn: Consumer

Services, 16552 North 90

Street Suite 100,

Scottsdale, AZ, 85260 or faxing it to: 480-656-6850.

Your correspondence should include the following

information:

● Your name, address and Social Security

Number

● Your account number

● The information being reported that you believe

is inaccurate or incomplete

● Any supporting documentation, such as

account statements, letters, etc.

● A copy of the ChexSystems or Early Warning

Services report, if available

Transferring your account

If you want to transfer ownership of your account, the

transfer has to appear on our records to be considered

effective.

If you want to remove a joint account holder or transfer

ownership of your account, you may need to close the

account, and a new account can then be opened by the

new owner(s).

If you are pledging your account to pay for a debt, we

must approve of this transfer.

Closing your account

You or the bank can close the account(s) that comprise

your Virtual Wallet at any time. We may ask that you

provide your request to close in writing. If you close

the account(s), you will still be responsible for any

outstanding checks written, or service charges or

overdrafts incurred, before, during or after the time you

closed the account(s). We are not required to close the

account(s) at your request until all known authorized or

outstanding items (including checks and ATM, point-of-

sale, ACH and other electronic transactions) have been

paid from your account and any outstanding disputes

(including but not limited to disputes regarding electronic

transfers, ACH transactions or other unresolved internal

research requests/disputes concerning the account)

have been resolved. Any items presented for payment

after an account has been closed will be returned to the

payee, and you will be liable for any associated charges.

Any additional deposits or electronic credits (including

Social Security, pension payments and automatic payroll

deposits) will be returned to the originator.

WHAT WE DO BEHIND THE SCENES

Maintaining your account

For more information on how interest is calculated,

read the “Interest Payment and Balance Computation”

section of this booklet.

Each checking account may be comprised of 2 sub-

accounts that we manage. It does not affect your

interactions with your account. For your Virtual Wallet or

Virtual Wallet Student Spend account and your Virtual

Wallet Checking Pro Spend and Reserve accounts,

one of the sub- accounts is a checking sub-account;

the other is a non- interest-bearing money market

sub-account. For the Spend portion of your Virtual

Wallet with Performance Spend or Virtual Wallet with

Performance Select account, one of the sub-accounts is

a checking sub- account; the other is an interest-bearing

money market sub-account. For the Reserve portion

of your Virtual Wallet, Virtual Wallet Student, Virtual

Wallet with Performance Spend and Virtual Wallet

with Performance Select, one of the sub-accounts is

a checking sub-account, and the other is an interest-

bearing money market sub-account.

To cover your withdrawals, we transfer funds each day

from the money market sub-account to the checking

sub-account. Each statement period we allocate

funds between the 2 sub-accounts. After 6 transfers,

all the money from the money market sub-account

is transferred to the checking sub-account for the

remainder of the period.

Calculating interest

We are required by law to report the interest you

earn to the government, so we need your Social

Security number (or other written certification) to do

so. Otherwise —as required by federal law —we

may withhold this interest and pay a portion to the

government, and you may face a government penalty.

Giving written notice before withdrawing funds

We want withdrawing funds to be easy and convenient,

but under federal regulation, we have the right to require

that you give us written notice seven (7) days before

withdrawing funds from an interest-bearing account.

It’s not often that we require this notice; however, we

are allowed to require you to give this notice, even if we

have never done so before.

If you request a large cash withdrawal at a branch

office, we may require advance notification to ensure an

adequate supply of cash is available at the branch.

Our use of check images and substitute checks

We don’t return your original checks, but you can

request an image of your cashed checks. Your original

check will be taken out of circulation and destroyed

once an electronic record of it —either an image or a

record of the data —has been created. The bank will

then use this electronic record for collection, payment,

and return. This is often referred to as the “image

exchange process.” Under this Agreement, the image

exchange process can be subject to the rules of check

clearinghouses, the Federal Reserve or exchange

RDAOPC01-0821 page 11 of 32

agreements between two (2) or more banks. A check

image received or created by us will be considered a

“check” or an “item” for purposes of this Agreement and

any applicable law.

We may also create or process substitute checks, which

are for bank use only. You will rarely have a substitute

check, but if you do, you cannot deposit it with us. If

you deposit a substitute check with another bank, or

transfer a substitute check to another person, you shall

not identify us as a “reconverting bank” or “truncating

bank” on that document. If you do, you will be required

to compensate us for any loss we incur directly or

indirectly.

Read the Substitute Check Policy Disclosure in this

booklet for more information on this and the Check 21

Act.

Remotely created checks

A remotely created check is one that you authorize —

for example, over the phone —but does not have your

signature. We may honor a remotely created check that

you (or any joint account holder) authorize someone

else to create.

If you deposit a remotely created check, and the check

is not authorized to be paid in the amount stated on

it or to the person to whom it is made out, you will be

required to compensate us for any loss we incur as

a result.

All the agreements that apply to checks also apply to

remotely created checks, except these checks will not

have an account holder’s signature on them. If you

violate any of these terms, we will require compensation

for any loss we incur as a result.

Your personal information; Call recording;

Consent for service calls

We will treat personal information about you and your

account in accordance with the “PNC Privacy Notice,

What Does PNC Do With Your Personal Information?”

You agree to cooperate with us in any recordkeeping

and reporting which we believe necessary to fulfill

government requirements. You consent that any phone

call with us may be monitored or recorded by us. By

providing telephone number(s) to us, now or at any later

time, you authorize PNC and its affiliates and designees

to contact you regarding your account(s) with PNC and

its affiliates at such numbers using any means, including

but not limited to placing calls using an automated

dialing system to cell, VoIP or other wireless phone

number, or by sending prerecorded messages or text

messages, even if charges may be incurred for the calls

or text messages.

APPLICABILITY AND EFFECTIVENESS OF THIS AGREEMENT

Providing written notice

If you give us written notice, we consider it effective

when we receive it. If we give you written notice, this

notice is effective (1) when it is mailed to you at the

address on file for your statement, or (2) if you have

opted to receive online statements in electronic form,

when it is posted on PNC’s secure Online Banking web

site. (For more information about online amendments

and statements, please refer to your Online Banking

Service Agreement.)

Disclosures

Any disclosure statements or policies we give you are

considered a part of this agreement.

Agreements for other services

If the terms and conditions for other bank services

(such as online banking) conflict with this agreement,

the agreement for those bank services will be used

instead of this agreement. However, this only applies

to the conflicting terms. The rest of the language in this

Agreement will still be in effect.

Notices

Any written notice that you give to us is effective when

we have actually received it at the designated address

and have a reasonable opportunity to act upon it. If

applicable state law enables an account holder to

modify the terms of an account and/or distribution of

funds in an account by providing written notice to PNC,

that written notice must be notarized and sent to the

following required address: PNC Bank PO Box 609

Pittsburgh, PA 15230-0609. Sending such notices to any

other PNC address or location will be deemed failure to

provide notice to PNC. PNC reserves the right to require

the account to be closed if you wish to modify the terms,

the ownership and/or nature of the account. Any written

notice that we give to you is effective (1) when it is

mailed to you at the address on file for your statement,

or (2) if you have opted to receive online statements

in electronic form, when it is posted on PNC’s secure

Online Banking web site. (For more information about

online amendments and statements, please refer to your

Online Banking Service Agreement.)

Severability

If a court finds any part of this agreement to be

considered invalid, or unenforceable for any reason, the

rest of the agreement will continue to be in effect.

Amendments

We reserve the right to amend this agreement (including

the right to add new provisions and to convert you from

one product to another) and the “PNC Virtual Wallet,

Virtual Wallet Student, Virtual Wallet with Performance

Spend, Virtual Wallet with Performance Select or Virtual

Wallet Checking Pro Features and Fees” (including the

RDAOPC01-0821 page 12 of 32

right to change charges, fees and the manner in which

we calculate and/or credit interest) from time to time.

We will inform you of any amendment (1) by mailing

notice of the amendment and the amendment itself, in

paper form, to the address on file for your statement;

or (2) if you have opted to receive online statements in

electronic form, by posting the notice of the amendment

and the amendment itself on PNC’s secure Online

Banking web site. If you receive statements in paper

form, the amendment will generally appear on your

statement. In some cases, notice of the amendment will

appear on the statement and the amendment itself will

be included on an insert accompanying your statement.

If you have opted to receive online statements, the

amendment will generally appear as a message on the

PDF statement posted on PNC’s secure Online Banking

web site as well as in the “Messages” section of the

site. In some cases, the amendment will be included

as a PDF insert on the web site. (For more information

about online amendments and statements, please refer

to your Online Banking Service Agreement.) When the

amendment becomes effective, we will post the new

version of this Agreement online and make the new

version available in our branches. An amendment will

become effective 30 days (or such later time if required

by law) after notice of the amendment is delivered

or otherwise made available to you, unless a shorter

time period is permitted by applicable law or required

because of an emergency situation. If we make changes

due to an emergency situation, we will notify you as

soon as possible. When we provide notice to a joint

account holder, we will consider it sufficient for all

account holders. Your continued use of your Virtual

Wallet product and the Accounts(s) that comprise it

following the effective date of the Amendment will

indicate that you agree to be bound by this agreement,

as amended.

Waiver of Terms

We may waive any of these terms and conditions from

time to time. To be effective, the waiver must be written,

and it must be signed by a bank officer. The fact that we

waive a term or condition once, or multiple times, does

not mean that we have waived the right permanently,

and it does not require us to waive it on any occasion in

the future.

Governing Law

This Agreement is governed by the laws and regulations

of the state in which the branch or retail office where you

opened your Account is located, without regard to such

state’s choice of law or conflict of law principles. If your

Account is opened by mail, initiated by an application

taken over the phone, over the internet or electronically,

and PNC has a branch or retail office in your state of

residence at the time your Account is opened, this

Agreement is governed by the laws and regulations of

your state of residence when your Account is opened,

without regard to such state’s choice of law or conflict of

law principles. If we do not have a branch or retail office

located in your state of residence when your Account is

opened, and your Account is opened by mail, initiated

by an application taken over the phone, over the internet

or electronically, or in person by a PNC representative

outside of a branch, then you agree that (i) this Account

is deemed to be opened in the Commonwealth of

Pennsylvania, (ii) all applicable funds are deemed to

be deposited into and withdrawn or transferred from

the Account which is located in Pennsylvania, (iii) our

agreement to open this Account, and all decisions we

make now and in the future concerning or affecting

this Account, occur in Pennsylvania. This Agreement

and your Account is and shall therefore be governed

by the laws and regulations of the Commonwealth

of Pennsylvania (and will continue to be subject to

Pennsylvania laws even if a PNC branch or retail office

is subsequently opened in your state) without regard to

Pennsylvania choice of law or conflict of law principles.

This Agreement is also at all times governed by and

may rely upon all applicable preemptions afforded to

national banks by the laws and regulations of the United

States of America.

RDAOPC01-0821 page 13 of 32

INTEREST PAYMENT AND BALANCE COMPUTATION

Your interest rates and Annual Percentage Yields may

change. At our discretion, we may change the interest

rate(s) and Annual Percentage Yield(s) on your account

at any time without notice to you.

Interest is compounded monthly and credited on the last

day of each monthly statement cycle. If you close your

account before interest is credited, you will not receive

the accrued interest.

We use the daily balance method to calculate the

interest on your interest-bearing account(s).* This

method applies a daily periodic rate to the total principal

in the account each day.

Interest-bearing Spend accounts earn interest on the

entire account balance each day at the interest rate and

annual percentage yield in effect for the appropriate

balance tier.

Interest-bearing Reserve accounts earn interest on the

entire account balance each day at the interest rate and

annual percentage yield in effect for that day’s balance.

Growth accounts earn interest on the entire account

balance each day at the interest rate and annual

percentage yield in effect for that day’s balance on the

highest tier the balance reaches.

Interest begins to accrue no later than the business day

we receive credit for the deposit of checks and other

non-cash items.

If you use the combined average monthly balances in

your qualifying checking account(s) to avoid the monthly

service charge on a Virtual Wallet with Performance

Spend or Virtual Wallet with Performance Select

account, then on the statement date of your Spend

account, we review the average monthly balance for

each related account for the current statement cycle.

The average monthly balance is calculated by adding

the principal in each of your related accounts for each

day of the current statement period and dividing that

figure by the number of days in the current statement

period.

*The Spend account of a Virtual Wallet, Virtual Wallet

Student, and Virtual Wallet Checking Pro does not earn

interest. The Spend account of a Virtual Wallet with

Performance Spend and Virtual Wallet with Performance

Select earns interest. The Reserve account of a Virtual

Wallet Checking Pro does not earn interest. The

Reserve account of a Virtual Wallet, Virtual Wallet

Student, Virtual Wallet with Performance Spend, and

Virtual Wallet with Performance Select earns interest.

The Growth account of all Virtual Wallet products earns

interest.

Note: For product types listed in this section, availability

may vary by location.

RDAOPC01-0821 page 14 of 32

ARBITRATION PROVISION

READ THIS ARBITRATION PROVISION CAREFULLY: IT WILL IMPACT HOW LEGAL CLAIMS YOU

AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. Under the terms of this Arbitration Provision,

and except as set forth below, Claims (as defined below) will be resolved by individual (and not class-wide)

binding arbitration in accordance with the terms specified herein, if you or we elect it.

YOUR RIGHT TO OPT OUT; EFFECT OF ARBITRATION.

This Arbitration Provision will apply to you and us and to your Account as of the date your Account was opened

(or, if you are an existing customer, as of the date of this Agreement), unless you opt out by providing proper

and timely notice as set forth below. If a Claim is arbitrated, neither you nor we will have the right to: (1) have a

court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court;

(3) participate in a class action, private attorney general or other representative action in court or in arbitration;

or (4) join or consolidate a Claim with those of any other person.

This Arbitration Provision will survive the termination of this Agreement. See further details below.

Definitions

“We,” “Us” and “Our.” Solely as used in this Arbitration

Provision, the terms “we,” “us” and “our” also refer to

(1) our employees, officers, directors, parents, controlling

persons, subsidiaries, affiliates, predecessors, acquired

entities, successors and assigns; and (2) any failed bank

to the extent of the assets acquired by us or our affiliates.

“Account.” For purposes of this Arbitration Provision,

“Account” refers to your personal deposit account or

accounts with us and the features and services provided

in connection with it or them. Personal Deposit Accounts

include checking accounts, savings accounts, money

market deposit accounts, and certificates of deposit.

Certificates of deposit and money market deposit accounts

held in a retirement account are collectively an “Account.”

“Account” also refers, collectively and separately, to

the Spend, Reserve and Growth accounts in your

Virtual Wallet, Virtual Wallet Student, Virtual Wallet with

Performance Spend, Virtual Wallet with Performance

Select or Virtual Wallet Checking Pro.

“Claim.” A “Claim” subject to arbitration is any demand,

cause of action, complaint, claim, asserted right, or

request for monetary or equitable relief, whether past,

present or future, and based upon any legal theory,

including contract, tort, consumer protection law, fraud,

statute, regulation, ordinance, or common law, which

arises out of or relates to this Agreement, your Account

or Accounts, the events leading up to your becoming

an Account holder (for example, advertisements or

promotions), any feature or service provided in connection

with your Account or Accounts, or any transaction

conducted with us related to any of your Accounts.

Notwithstanding the foregoing, the term “Claim” excludes:

(a) any dispute or controversy about the validity,

enforceability, coverage or scope of this Arbitration

Provision or any part thereof, including the Class Action

Waiver below (a court will decide such disputes or

controversies); and (b) any individual action brought by

either party in small claims court or your state’s equivalent

court, unless such action is transferred, removed or

appealed to a different court.

Arbitration Procedures

a. Agreement to Arbitrate Claims. Except if you

opt out as provided below, you or we may elect to

arbitrate any Claim.

b. Electing arbitration. If you or we elect to arbitrate

a Claim, the party electing arbitration must notify the

other party in writing (the “Notice”). Your Notice to us

shall be sent to PNC Bank, N.A., Legal Department,

PNC Tower (18th Floor), 300 Fifth Avenue, Mailstop:

PT-PTWR-18-1, Pittsburgh, PA 15222, Attn: Notice

of Arbitration (the “Notice Address”). Our Notice to

you shall be sent to the most recent address for you

in our files. Any arbitration hearing that you attend will

take place in a venue in the county where you reside

unless you and we agree otherwise. If a party files a

lawsuit in court asserting a Claim and the other party

elects arbitration, such Notice may be asserted in

papers filed in the lawsuit (for example, a motion by

the defendant to compel arbitration of Claims asserted

by the plaintiff in a lawsuit filed in court). If you or

we commence litigation of a claim, neither you nor

we waive our right to elect arbitration with respect

to any counterclaim or other claim that you or we

may make. In the event that a court grants a motion

to compel arbitration, either party may commence

the arbitration proceeding in accordance with the

rules and procedures of the arbitration administrator

specified in this section.

c. Arbitration costs. We will pay the filing,

administrative and/or arbitrator’s fees (“Arbitration

Fees”) that we are required to pay pursuant to the

administrator’s rules or the law. In addition, with

respect to Arbitration Fees that you are required to

pay under the administrator’s rules in connection with

an individual arbitration you have commenced against

us, (i) if the amount of your Claim does not exceed

$75,000 and we receive a written request by you at

the Notice Address, we will pay or reimburse you

for your payment of said Arbitration Fees; (ii) if the

amount of your Claim exceeds $75,000 and we

receive a written request by you at the Notice

RDAOPC01-0821 page 15 of 32

Address, we will consider paying said Arbitration

Fees if you are unable to pay them and cannot obtain

a waiver or reduction of them from the arbitration

administrator.

d. Arbitration administrator and rules. The

party electing arbitration must choose between

one of two administrators: (1) the American

Arbitration Association ("AAA"), or (2) JAMS. The

administrator chosen will apply its rules and/or

codes of procedures in effect at the time arbitration

is elected. You may obtain a copy of the rules/

codes, and more information about initiating an

arbitration, by (1) contacting AAA at 1-800-778-7879

or visiting www.adr.org, or (2) contacting JAMS at

1-800-352-5267 or visiting www.jamsadr.com. The

arbitrator is bound by the terms of this Agreement.

If neither AAA nor JAMS can serve, the parties

may agree on another administrator, or a court may

appoint one.

e. What law the arbitrator will apply. The arbitrator

will not be bound by judicial rules of procedure and

evidence that would apply in a court, or by state

or local laws that relate to arbitration proceedings.

However, the arbitrator will apply the same statutes of

limitation and privileges that a court would apply if the

matter were pending in court. In determining liability

or awarding damages or other relief, the arbitrator will

follow the applicable substantive law, consistent with

the Federal Arbitration Act (FAA), that would apply if

the matter had been brought in court.

f. The arbitrator’s decision and award; attorney fees.

At the timely request of either party, the arbitrator shall

provide a brief written explanation of the grounds for

the decision. The arbitrator may award any damages

or other relief or remedies that would apply under

applicable law, as limited in Section (e.) above, to an

individual action brought in court. In addition, with

respect to claims asserted by you in an individual

arbitration, we will pay your reasonable attorney,

witness and expert fees and costs if and to the extent

you prevail, or if applicable law requires us to do so.

g. Effect of arbitration Award; appeal. The arbitrator’s

award shall be final and binding on all parties, except

for any right of appeal provided by the Federal

Arbitration Act.

Federal Arbitration Act

This Agreement evidences a transaction in interstate

commerce, and thus the Federal Arbitration Act governs

the interpretation and enforcement of this Arbitration

Provision.

CLASS ACTION WAIVER

If either you or we elect to arbitrate a Claim, neither

you nor we will have the right: (a) to participate in a

class action, private attorney general action or other

representative action in court or in arbitration, either

as a class representative or class member; or (b) to

join or consolidate Claims with claims of any other

persons. No arbitrator shall have authority to conduct

any arbitration in violation of this provision or to

issue any relief that applies to any person or entity

other than you and/or us individually. The parties

acknowledge that the Class Action Waiver is material

and essential to the arbitration of any Claims and is

non-severable from this Arbitration Provision. If the

Class Action Waiver is voided, found unenforceable,

or limited with respect to any Claim for which you

seek class-wide relief, then the parties’ Arbitration

Provision (except for this sentence) shall be null and

void with respect to such Claim, subject to the right

to appeal the limitation or invalidation of the Class

Action Waiver. However, the Arbitration Provision

shall remain valid with respect to all other Claims.

The parties acknowledge and agree that under no

circumstances will a class action be arbitrated.

Conflicts; Severability; Survival

This Arbitration Provision is intended to be broadly

interpreted. In the event of a conflict between the

provisions of this Arbitration Provision and the AAA or

JAMS rules, or any other terms of the Agreement, the

provisions of this Arbitration Provision shall control.

If any part of this Arbitration Provision is deemed or

found to be unenforceable for any reason, the remainder

shall be enforceable, except as provided by the Class

Action Waiver. This Arbitration Provision shall survive

(1) the closing of your Account and the termination of any

relationship between us, including the termination of the

Agreement, and (2) survive any bankruptcy to the extent

consistent with applicable bankruptcy law.

RIGHT TO OPT OUT

You may opt out of this Arbitration Provision by

calling us toll free at 1-855-762-2432, or by sending us

a written notice which includes your name(s), Account

number, and a statement that you (both or all of you,

if more than one) do not wish to be governed by the

Arbitration Provision in your Account Agreement (the

“Opt Out Notice”). To be effective, your written Opt

Out Notice must be (1) sent to us by first class mail

or certified mail, return receipt requested, at PNC

Bank, Attn: Arbitration Opt Out, P.O. Box 535229,

Pittsburgh, PA 15253-5229, and (2) signed by you

(or both of you, if more than one) including the

information set forth above. We must receive your

telephone call or written notice within forty-five (45)

days after either (i) the date this Arbitration Provision

was first delivered or otherwise made available to

you, in paper or electronic form, or (ii) the day you

open your Account, whichever is later. Your decision

to opt out will not affect any other provision of this

Account Agreement. If the Arbitration Provision of

your Account Agreement has already been delivered

or otherwise made available to you, amendments

to your Account Agreement will not give you a new

right to opt out of this Arbitration Provision, unless

we amend a substantive clause of the Arbitration

Provision.

RDAOPC01-0821 page 16 of 32

SUBSTITUTE CHECK POLICY DISCLOSURE

SUBSTITUTE CHECKS AND YOUR RIGHTS

(IMPORTANT INFORMATION ABOUT CONSUMER CHECKING AND MONEY MARKET ACCOUNTS)

What is a substitute check?

To make check processing faster, federal law permits banks

to replace original checks with “substitute checks.” These

checks are similar in size to original checks with a slightly

reduced image of the front and back of the original check.

The front of a substitute check states: “This is a legal copy

of your check. You can use it the same way you would use

the original check.” You may use a substitute check as proof

of payment just like the original check.

Some or all of the checks that you receive back from us

may be substitute checks. This notice describes rights you

have when you receive substitute checks from us. The

rights in this notice do not apply to original checks or to

electronic debits to your account. However, you have rights

under other law with respect to those transactions.

What are my rights regarding substitute checks?

In certain cases, federal law provides a special procedure

that allows you to request a refund for losses you suffer if

a substitute check is posted to your account (for example,

if you think that we withdrew the wrong amount from your

account or that we withdrew money from your account more

than once for the same check). The losses you may attempt

to recover under this procedure may include the amount

that was withdrawn from your account and fees that were

charged as a result of the withdrawal (for example, bounced

check fees).

The amount of your refund under this procedure is limited

to the amount of your loss or the amount of the substitute

check, whichever is less. You also are entitled to interest

on the amount of your refund if your account is an interest-

bearing account. If your loss exceeds the amount of the

substitute check, you may be able to recover additional

amounts under other law.

If you use this procedure, you may receive up to $2,500

of your refund (plus interest if your account earns interest)

within 10 business days after we received your claim and

the remainder of your refund (plus interest if your account

earns interest) not later than 45 calendar days after we

received your claim.

We may reverse the refund (including any interest on

the refund) if we later are able to demonstrate that the

substitute check was correctly posted to your account.

How do I make a claim for a refund?

If you believe that you have suffered a loss relating to a

substitute check that you received and that was posted to

your account, please contact us:

● By phone at 1-888-PNC-BANK (1-888-762-2265).

For our Deaf and Hard-of-Hearing Customers PNC

accepts Telecommunications Relay Service (TRS)

calls.

● Write us at: PNC Bank/Adjustments,

P7-PFSC-02-C, 500 First Avenue, Pittsburgh, PA

15219

● Or contact us via Online Banking or the Mobile

Banking App.

You must contact us within 40 calendar days of the date

that we mailed (or otherwise delivered by a means to which

you agreed) the substitute check in question or the account

statement showing that the substitute check was posted to

your account, whichever is later. We will extend this time

period if you were not able to make a timely claim because

of extraordinary circumstances. If you tell us orally, we may

require that you send us your claim in writing within 10

business days.

Your claim must include:

● A description of why you have suffered a loss (for

example, you think the amount withdrawn was

incorrect);

● An estimate of the amount of your loss;

● An explanation of why the substitute check you

received is insufficient to confirm that you suffered

a loss; and

● A copy of the substitute check or the following

information to help us identify the substitute check:

account number, check number, amount of the

check, date the check was paid or posted to your

account, the reference number for the check (if

known), name of the person to whom you wrote

the check, and any other pertinent information.

RDAOPC01-0821 page 17 of 32

CONSUMER FUNDS AVAILABILITY POLICY

Introducing Our Funds Availability Policy

When you deposit checks and similar items to your PNC Bank account, you expect us to make the funds

available for your use as quickly as possible. Our Funds Availability Policy is designed to do just that.

Depending on the type of non-cash deposit you make, your funds may be available as quickly as the next

business day. Of course, depending on the amount, type and source of your non-cash deposit, there are

situations when your deposit will take longer to become available for your use.

Our Funds Availability Policy provides detailed information

about when funds you deposit will become available for

your use. This policy is in effect for accounts opened in all

PNC Bank markets.

Please take a moment to review this Policy. By

understanding how we make your deposits of non-cash

items available, it will be easier for you to manage your

account and realize all the benefits of banking with PNC

Bank.

Determining Availability of a Deposit

We determine availability by counting the number of

business days from the business day of your deposit.

Every day except Saturday, Sunday and a federal holiday

is a business day.

If a deposit is received through one of our branch tellers,

ATM, mobile device, remote deposit scanner, electronic

deposit (i.e. ACH, Zelle

, Real-Time Payments), or by

mail before our cut-off time, we will consider that day to be

the day of your deposit. However, if a deposit is received

after our cut-off time or on a day that is not a business

day, we will consider the deposit as being received on the

next business day that we are open. With the exception

of deposits made at non-PNC ATMs, our cut-off time

is 10:00 p.m. ET. The cut-off time for deposits made at

non-PNC Bank ATMs is 3:00 p.m. ET.

Further, deposits made through our night depository after

6:00 a.m. ET may be processed on the next business day.

Availability varies depending on the type of deposit and is

explained below.

Checks drawn on banks located outside of the United

States are not subject to this availability Policy. Please

inquire regarding availability at the time you make such

deposits.

Initial $100 of Your Deposit

The initial $100 of any deposit will be available on the

evening of your deposit to pay checks or items that are

presented to us that evening for posting. The balance of

the $100, if any, will be available on the first business day

after the business day of your deposit for all purposes. The

remaining balance of your total deposit will be available

depending on the type of deposit, as described in the

availability provisions for each deposit as otherwise stated

in this Policy. (Please see exception noted in “Special

Rules for New PNC High Yield Savings Accounts Opened

Online” in this Policy.)

Same-Day Availability

Funds from the following deposits are available on the

same business day as the day of their deposit if received

prior to our cut-off time of 10:00 p.m. ET:

● All cash deposits made to a PNC Bank teller and

PNC ATMs equipped with currency validation

technology

● Checks or money orders drawn on PNC Bank

will be available on the evening of your deposit to

pay checks or items that are presented to us that

evening for posting.

● Wire Transfers

● Online Banking Transfers

● Electronic deposits, including but not limited to

ACH, Zelle, Real-Time Payments, etc.

● Check deposits approved using PNC Express

Funds

Deposits received after our cut-off time of 10:00 p.m. ET,

or on a day that is not a business day, may be available

for immediate withdrawal; however, we will consider the

deposit as being received on the next business day to

pay checks and other items that are presented to us that

evening for posting.

Note: Following is our general funds availability policy;

however, please refer to our “Large Dollar Deposits”

section below for availability of deposits that equal

or exceed $50,000 and to the “Special Rules for New

Account Holders” section for availability of deposits

for new account holders, and the “Special Rules

for New PNC High Yield Savings Accounts Opened

Online” section.

Next-Day Availability

If a deposit of checks or money orders is received before

the cut-off time on a business day that we are open,

funds from your deposit of checks or money orders will be

available as follows:

● Checks or money orders drawn on PNC Bank

will be available on the evening of your deposit

to pay checks or items that are presented to us

that evening for posting. The remaining funds will

be available on the first business day after the

business day of your deposit for all purposes.

● All other deposits of checks or money orders will

be available on the first business day after the

business day of your deposit for all purposes.

RDAOPC01-0821 page 18 of 32

Large Dollar Deposits

If your total deposits of checks, excluding the items listed in

the “Items Excluded from Large Dollar Deposit Calculation”

section later in this Policy, on any one business day, prior

to our cut-off time, equal or exceed $50,000, then, $100

of any deposit will be available on the evening of your

deposit to pay checks or items that are presented to us that

evening for posting, an additional $125 will be available the

first business day after the business day of your deposit for

all purposes, and any remaining funds will be available the

second business day after the business day of deposit for

all purposes.

As an example, if your total deposit equals or

exceeds $50,000:

2-Day Availability (Eligible deposits of checks or money orders)

Monday Tuesday Wednesday

Day of deposit 1st business day 2nd business day

●----------------------------------●

Check is deposited

– initial $100

available in posting

Additional $125

is available for

all purposes

Deposit is fully

available for

all purposes

Items Excluded from Large Dollar Deposit

Calculation:

a. Cash;

b. Wire transfers;

c. Electronic deposits;

d. Check deposits approved using PNC Express

Funds;

e. The initial $100 of any deposit;

f. Checks and money orders drawn on PNC Bank;

g. U. S. Treasury checks payable to you;

h. Federal Reserve Bank checks, Federal Home

Loan Bank checks and U.S. Postal Service money

orders payable to you;

i. State and local government checks that are

payable to you, if you use a special deposit ticket

available upon request at a PNC Bank branch

office;

j. Non-PNC Bank cashier’s, certified and teller’s

checks that are payable to you, if you use a

special deposit ticket available upon request at a

PNC Bank branch office.

You are required to separate checks requiring special

deposit tickets from other checks you are depositing. If

you do not use a special deposit ticket for checks as noted

above, or if you use a special deposit ticket inappropriately,

your check deposit will be treated like any other check.

Special Rules for New PNC High Yield Savings

Accounts Opened Online

When you open a new High Yield Savings account through

PNC Online Banking, we will place an initial hold on the

account for a period that will not exceed 5 business days,

beginning with the business day on which your online

application is completed (or next business day if application

completed on a non-business day). Deposits made during

this period will not be available during this period for

any purpose. When the initial hold is removed from your

account, funds from your deposits, including deposits made

during the initial hold period, will be available according to

the other provisions of this Policy.

Special Rules for New Account Holders

For purposes of this Funds Availability Policy, a “new

account holder” is defined as a customer who does not

have a PNC Bank checking account that has been open

for more than 30 calendar days. If you are a new account

holder, the following rules will apply when a deposit is

made during the first 30 calendar days your account is

open. All deposits not discussed in this section will be

available as described elsewhere in this Policy.

A. Funds from travelers checks deposited with a special

deposit ticket, funds from deposits outlined as items

“f” through “j” in the “Items Excluded from Large Dollar

Deposit Calculation” section above, and $125 from

deposited checks or items will be available on the first

business day after the business day of your deposit for

all purposes.

B. Funds from checks will be available on the second

business day after the business day of your deposit for

all purposes.

After the new account period has ended, funds from your

deposits will be available according to our general policy.

Longer Delays May Apply

Funds you deposit by check may be delayed for a longer

period under the following circumstances:

● We believe a check you deposited will not be paid.

● You deposit checks totaling $50,000 or more on

any one business day.

● You redeposit a check that has been returned

unpaid.

● You have overdrawn your account repeatedly in

the last six months.

● There is an emergency such as a failure of

communications or computer equipment.

We will notify you of the delay in your ability to withdraw

funds for any of the reasons listed, and we will tell you

when the funds will be available. In this case, funds from

the deposit of checks will usually be available no later than

the fifth business day after the business day of your deposit

for all purposes.

Deposits at Non-PNC Bank ATMs

If you make a deposit at an ATM that we do not own or

operate, which are those not branded as PNC Bank, funds

from any deposits (cash or check) will be available the

fourth business day after the day of your deposit for all

purposes. This rule does not apply at ATMs that we own or

operate.

Other restrictions are set forth in the Electronic Funds

Transfer Disclosure Statement Brochure.

RDAOPC01-0821 page 19 of 32

Refusal of a Deposit

We continue to reserve the right not to accept deposits.

In some circumstances, items unacceptable for deposit,

such as a mutilated check, may be processed as collection

items.

Accelerated Availability

If you make a deposit of checks or money orders on a

business day that we are open, we may make part of your

deposit available to you sooner than otherwise stated

in this Policy. The balance of your deposit will become

available according to the other terms of this Policy.

Endorsement

It is important that you place your endorsement carefully

on the back of all checks you are depositing. A 1½ inch

area has been designated for your endorsement. Please

ask your PNC Bank customer service representative

about proper placement of your endorsement. If your

endorsement is illegible because you have endorsed

the check in the wrong location, you will be liable for any

resulting losses.

Your Responsibility

You agree that PNC Bank may deduct the amount of a

deposited check from your account balance if PNC Bank

receives notice that the check has not been paid. PNC

Bank may make this deduction even if the unpaid check

has not yet been returned to the Bank. You agree that PNC

Bank may charge an unpaid check against your account

even if PNC Bank could claim reimbursement for the check

from the bank on which the check was drawn or from some

other bank. You agree that PNC Bank may charge a check

back even if the charge results in an overdraft.

If you have any further questions about this Funds

Availability Policy, please contact your local branch or call

us at 1-888-PNC-BANK (1-888-762-2265).

RDAOPC01-0821 page 20 of 32

CONSUMER ELECTRONIC FUNDS TRANSFER DISCLOSURE STATEMENT

This Consumer Electronic Funds Transfer Disclosure Statement contains PNC Bank’s Consumer Electronic

Banking Agreement (“Agreement”). This Agreement provides the terms and conditions that govern electronic

funds transfers for personal accounts opened at PNC Bank.

CONSUMER ELECTRONIC BANKING

AGREEMENT

The following terms, conditions and disclosures are made

to you to explain electronic banking at PNC Bank. They

govern all consumer electronic banking transactions,

including those made by use of your PNC Banking Card or

PNC Bank Visa® Debit Card, if you have one, as well as

through PNC Bank Online Banking or Online Banking

through Quicken®, if you have selected any of these

services. Some examples include the following:

(i) Transactions at automated teller machines (ATMs)

(ii) Purchases from merchants made by using your card

(iii) Transferring funds or paying bills through Online

Banking and Bill Pay and/or Online Banking through

Quicken®

(iv) Automated Clearing House (ACH) transfers

(v) Electronic Check conversions

(vi) Any other fund transfers to or from your account(s)

that you pre-authorize, such as direct deposits and

automatic payments to or from your account(s), if such

transfers are made electronically.

You should also refer to certain other documents for terms

and conditions relating to your account(s):

(i) PNC Virtual Wallet Fine Print: “What You Need to

Know’” (“Account Agreement”) for general rules and

regulations

(ii) The PNC Bank Online Banking through Quicken®,

Online Banking Transfer Funds and PNC Payment

Services, and/or Online Bill Pay Services Agreement

for information concerning use of these services (if you

have selected any of these services)

(iii) The Virtual Wallet, Virtual Wallet Student, Virtual

Wallet with Performance Spend, Virtual Wallet with

Performance Select or Virtual Wallet Checking Pro

Features and Fees for information related to charges

for these services or the right to use these services

(iv) The Consumer Funds Availability Policy for information

concerning the availability for withdrawal of deposits

that have been made by electronic or other method to

your PNC Bank account(s)

(v) The Telephone Transfer Authorization Agreement

terms and conditions for information concerning use of

that service (if you have selected this service)

(vi) What You Need to Know about Overdrafts and

Overdraft Fees for information concerning our

overdraft policy on different types of transactions.

Definitions

In this Agreement, several words are used repeatedly, and

have the following meanings:

(i) “Account” or “accounts” will mean each of your

personal checking or savings accounts which you

have arranged with us to access with your card or by

any other electronic method.

(ii) “ACH” will mean funds transferred electronically

through the Automated Clearing House (ACH)

network.

(iii) “Agreement” means the Consumer Electronic Banking

Agreement contained in this Consumer Electronic

Funds Transfer Disclosure Statement.

(iv) “ATM” will mean automated teller machine or banking

machine.

(v) “ATM operator” will mean any person or entity that

operates an ATM at which a consumer initiates an

electronic fund transfer or a balance inquiry, and that

does not hold the account to or from which the transfer

is made, or about which an inquiry is made.

(vi) “ATM transaction” will mean a transaction conducted

through an automated teller machine or banking

machine.

(vii) “Card” or “cards” will include PNC Bank Banking Card,

PNC Bank Visa® Debit Card, or PNC Bank Visa®

Debit Card with payWave, unless otherwise specified.

(viii) “Checking accounts” will include interest-bearing and

non-interest bearing personal checking accounts.

(ix) “Checks” will include negotiable orders of withdrawal.

(x) “Consumer” will mean a natural person.

(xi) “Debit Card” will mean a PNC Bank Visa® Debit Card.

(xii) “Electronic Check Conversion” will mean a one-time

electronic funds transaction where a check, draft

or similar paper instrument is used as a source of

information to initiate the transaction.

(xiii) “Non-PIN purchase” or “Non-PIN transaction” will

mean a purchase or transaction made by use of a

Debit Card without the use of a PIN.

(xiv)“PIN” will mean your confidential personal identification

number or other confidential code assigned to you

by PNC Bank or selected by you for identification

purposes in connection with the use of your card or

with other electronic banking transactions.

(xv) “PIN purchase” or “PIN transaction” will mean a

purchase or transaction made by use of a card and

a PIN.

RDAOPC01-0821 page 21 of 32

(xvi)“Savings accounts” will include savings and money

market deposit accounts.

(xvii)“Transaction” will mean any consumer banking

transaction, including a deposit, withdrawal, transfer

or purchase, that is initiated through an electronic

terminal, telephone, computer or magnetic tape for the

purpose of ordering, instructing or authorizing a debit

or credit to your account.

Disclosures of your rights and obligations

Consumers’ Liability for Unauthorized Transactions

Contact information for reporting lost or stolen cards is

provided at the end of this statement.

Tell us AT ONCE if you believe your card and/or

Personal Identification Number (“PIN”) has been

lost or stolen or if you believe that an electronic fund

transfer has been made without your permission.

Telephoning is the best way of keeping your possible

losses down. You could lose all the money in your

checking or savings accounts to which you have

access, plus your maximum overdraft line of credit or

the balance in any other account connected to your

account for overdraft protection. If you tell us promptly

after you learn of the loss or theft of your card or an

unauthorized transaction, you will not incur any loss or

liability if someone used your card or made a transfer

without your permission. Also, if your statement shows

transfers that you did not make, tell us at once. If you

do not tell us within 60 days after the statement was

mailed to you, you may not get back any money you

lost after the 60 days if we can prove that we could

have stopped someone from making the transfer if you

had told us in time.

a. If a good reason (such as a long trip or a hospital

stay) kept you from telling us, we will extend the

time periods.

b. Our business days include every day except

Saturday, Sunday and a federal holiday.

c. If you believe your card or PIN has been lost or

stolen or that someone has transferred or may

transfer money from your checking or savings

account without your permission, call the phone

number or write to the address shown at the end

of this disclosure statement.

Disclosure of types of available transactions and

limits on transfers

1. You may access up to nine (9) PNC Bank accounts

using your ATM Card. These nine accounts may be

any combination of checking or savings accounts.

2. If you have a card, you may use your card at the

following locations:

a. You may use your card at ATMs bearing any ATM

network logo that appears on your card to do the

following:

(i) Withdraw cash from your accounts

(ii) Make deposits to your accounts, subject to

any state law limitations

(iii) Make transfers among your accounts

(iv) Perform balance inquiries on your accounts

(v) Pay certain bills at ATMs either by cash, by

check or directly from your checking account

Note: Some of the services described in this

paragraph may not be available at all ATMs.

Please check the ATM machine for specific

services offered.

b. If you have a checking account connected to your

card, you may use your card and your PIN to

make purchases at merchants who have agreed

to accept the card for PIN purchases.

c. If your card is a PNC Bank Visa® Debit Card,

you may use your Debit Card to make Non-

PIN purchases at any merchant where Visa® is

accepted.

d. If your card is a PNC Bank Visa® Debit Card, you

may also obtain cash from your linked checking

account at any Visa® member bank which

provides you the ability to make PIN and/or Non-

Pin transactions.

e. If your card is a PNC Bank Visa Debit Card, the

card may be used to transmit funds to and from

your linked account. These types of fund transfers

may only be originated at participating member

Visa banks.

3. You may authorize a merchant or other payee to make

a one-time electronic payment from your checking

account using information from your check to do the

following:

a. Pay for purchases

b. Pay bills

RDAOPC01-0821 page 22 of 32

4. There are maximum limits on the total amount of ATM

withdrawals, PIN transactions or purchases, and Non-

PIN transactions or purchases that you may make

using your card in any calendar day. The amounts

of these maximum limits will be disclosed to you

when you receive your card. You may call us at the

telephone number shown at the end of this disclosure

statement if you need additional information on your

limits. Additionally, you may be able to withdraw

cash only in certain multiples, as indicated at each

ATM. There may also be limits on the amount of total

ATM deposits you may make using your card in any

calendar day.

5. Use of your card and/or PIN is also subject to the

following limitations:

a. You may not be able to make deposits at ATMs

located outside of the state where your bank of

account is located.

b. If you have signed an agreement authorizing PNC

Bank to honor telephone requests to transfer

money between any of your checking or savings

accounts, you can transfer funds by calling us

at the phone number shown at the end of this

disclosure statement, subject to the following:

(i) For PNC Bank savings accounts of any

kind, you may make unlimited withdrawals

by mail, by ATM or in person; you may,

however, make no more than a total of six

(6) preauthorized, telephone or automatic

transfers to other accounts or third parties

by use of your card or similar payment order

payable to a third person during each monthly

statement period.

(ii) We reserve the right to prevent transfers

which exceed the above limits or to monitor

these transfers after they occur. Where we

observe that the number of transfers exceeds

the above limits, we will contact you for

corrective action. We also reserve the right

to suspend enforcement of these transfer

limitations, at our discretion.

c. You may not use your card or PIN to perform

transactions on internet gambling sites.

d. You may not pay for purchases at a point of sale

terminal or otherwise from your savings account.

e. For security reasons, there may be other limits

imposed on the number of deposits, withdrawals

or purchases you can make and the amounts

you can deposit, withdraw or purchase within any

period. Note also that the limits on your use of

your card may be different at terminals owned by

institutions other than us.

f. There are limits on the amount of cash you may

withdraw or transfer immediately after you make

a deposit (see the Consumer Funds Availability

Policy for more information).

6. Contact us if you plan to travel and will be using your

PNC Visa Debit Card outside the United States.

Disclosure of charges for automated teller

machine transactions

You may be charged a fee by PNC when you use an ATM

not owned by PNC. In addition, you may be charged a

fee by the financial institution, ATM operator and/or any

network used to make a transaction. Furthermore, you

may be charged a fee for a balance inquiry even if you

do not complete a fund transfer. Refer to the Consumer

Schedule of Service Charges and Fees, which may be

amended from time to time, for information related to

charges imposed by PNC for these services or the right to

use these services.

Disclosure of right to receive documentation of

transfers

1. You can get a receipt at the time you perform a

transfer with your card.

2. If you have arranged to have direct deposits made

to your account at least once every 60 days from the

same person or company, you can call the phone

number shown at the end of this disclosure statement

to find out whether or not the deposit has been made.

3. You will get a checking or money market account

statement monthly. You will also get a monthly savings

account statement unless there were no transfers to

or from your savings account in a particular month. In

any case, you will get the savings account statement

at least quarterly.

Disclosures of charges for transfers or right to

make transfers

There are charges for certain card transactions or the right

to perform such transactions. These charges are explained

in the Consumer Schedule of Service Charges and Fees,

which may be amended from time to time.

Disclosure of right to stop payment on

preauthorized transfers

If you have told us in advance to make regular payments

out of your account, you can stop any of these payments.

Here’s how:

RDAOPC01-0821 page 23 of 32

1 Call the phone number or write to the address shown

at the end of this disclosure statement in time for us to

receive your request three (3) business days or more

before the payment is scheduled to be made. Be sure

to tell us the name of the person or company to whom

the payment is scheduled to be made and the amount

of the payment you wish to stop. If you call, we may

also require you to put your request in writing and get

it to us within 14 calendar days after you call. You will

be charged for each stop-payment order you give in

accordance with our current applicable schedule of

services and fees. If a payment is made to the payee/

merchant electronically, and the funds have already

been deducted from your account, it is not possible

to stop payment. Likewise, if payment is made to a

payee/merchant via check and the check has already

been cashed by the payee/merchant, you may not

stop payment.

2. If you order us to stop one of these preauthorized

recurring payments three (3) business days or more

before the transfer is scheduled, and we do not do so,

we will be liable for your direct losses or damages.

3. You understand that you may not place stop payment

orders on any transfers originated by use of a card

except for arrangements made with merchants or

payees for recurring payments.

Disclosure of right to receive notice of varying

amounts

If these regular payments may vary in amount, we or

the person you are going to pay will tell you 10 days

before each payment when it will be made and how

much it will be. You may choose instead to get this

notice only when the payment would differ by more

than a certain amount from the previous payment, or

when the amount would fall outside certain limits that

you set.

Disclosure of Bank’s liability for failure to make

transfers

If we do not complete a transfer to or from your account

on time or in the correct amount in accordance with the

General Provisions section below, we will be liable for

your direct losses or damages. However, there are some

exceptions. We will not be liable, for instance:

a. If, through no fault of ours, you do not have

enough money in your account to make the

transfer

b. If the transfer will go over the credit limit on your

overdraft line, if you have one

c. If the transfer will exceed the limitations on your

savings or money market account

d. If the ATM where you are making the transfer

does not have enough cash

e. If the terminal or system was not working properly

and you knew about the breakdown when you

started the transfer

f. If circumstances beyond our control (such

as interruption of telephone service or

telecommunications facilities, fire or flood) prevent

the transfer, despite reasonable precautions that

we have taken

g. If you have not provided us with complete and

correct payment information, including without

limitation the name, address, account number and

payment amount for the payee on a bill payment

h. If your operating system was not functioning

properly

i. If the transfer cannot be made because of legal

restrictions affecting your account

Disclosure of account information to third parties

We will disclose information to third parties about your

account or the transfers you make under the following

circumstances:

a. Where it is necessary for completing transfers

b. In order to verify the existence and condition

of your account for a third party such as, for

example, a credit bureau, a merchant or another

financial institution

c. In order to comply with government agency or

court orders, or investigations or examinations by

our bank regulators

d. In the investigation or prosecution of alleged

fraudulent activity concerning your accounts

e. If you give us your permission

f. As you may have otherwise authorized in other

agreements with us

In case of errors or questions about your

Electronic Transfers

Call the telephone number, write us or send an email to

the address shown at the end of this disclosure statement

as soon as you can if you think your statement or receipt

is wrong, or if you need more information about a transfer

listed on the statement or receipt. We must hear from

you no later than 60 days after we sent you the FIRST

statement on which the problem or error appeared.

1. Tell us your name and account number (if any).

2. Describe the error or the transfer you are unsure

about, and explain as clearly as you can why

you believe it is an error or why you need more

information.

3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your

complaint or question in writing within 10 business days.

We will determine whether an error occurred within

10 business days (for verified unauthorized Non-PIN

transactions, within five (5) business days), after we hear

from you and will correct any error promptly. If we need

more time, however, we may take up to 45 calendar

RDAOPC01-0821 page 24 of 32

days, (for PIN point-of-sale transactions and/or Non-

PIN transactions up to 90 calendar days) to investigate

your complaint or question. If we decide to do this, we

will provisionally credit your account within 10 business

days (for verified unauthorized Non- PIN transactions,

within five (5) business days) for the amount you think is

in error, so that you will have the use of the money during

the time it takes us to complete our investigation. If we

ask you to put your complaint or question in writing and

we do not receive it within 10 business days, we may not

provisionally credit your account or we may reverse any

credit previously made to your account. (NOTE: Please

see the Special Rules for New Accounts and Special

Rules for Foreign Initiated Transactions sections below for

additional information.) We will tell you the results within

three (3) business days after completing our investigation.

If we decide that there was no error, we will reverse any

credits made and will send you a written explanation. You

may ask for copies of the documents that we used in our

investigation.

Special Rules for New Accounts:

For errors involving new accounts, we may take up to 20

business days to provisionally credit your account for the

amount you think is in error, and we may take up to 90

days to investigate your complaint or question.

Special Rules for Foreign Initiated Transactions:

For errors involving foreign initiated transactions (transfers

initiated outside of the United States), we may take up to

90 days to investigate your complaint or question.

General provisions

1. The signing of a signature card, your request for a

card, the use of a card, the use of Online Banking

services and/or the use of Online Banking through

Quicken® shall mean that you agree to the content

of this Agreement and to any modification thereof.

Any such modification shall become effective and be

binding 15 calendar days (or such later time if required

by law) after notice of the modification is posted in our

banking centers, or by such other method of notice as

we may deem appropriate or as may be specifically

required by applicable law.

2. If you enter into an agreement with someone other

than us to have direct deposits made into your account

or to have automatic payments made from your

account, we will not be obligated to you to accept such

deposits or to make such payments and may at our

option reject them unless we have received notification

in advance satisfactory to us regarding such deposits

or payments. Certain types of deposits, including but

not limited to checks that are second endorsed or are

not properly endorsed, cannot be accepted at our

ATMs. We reserve the right to reject such deposits.

Notwithstanding the foregoing, we reserve the right to

refuse or to return all or part of a deposit at any time.

3. Final credit of all transfers, deposits and payments

made by you at an ATM is subject to verification

by us of the actual amounts deposited and paid

(including conversion rates for foreign currencies),

notwithstanding the figure shown on the receipt you

received at the time of deposit or payment. Funds

from any deposits (cash or check) made by you at

the ATM will be available to you pursuant to the terms

and conditions of the Consumer Funds Availability

Policy, which is included in your account information

package. Where available, any bill payment made at

an ATM shall be subject to verification of the amounts

deposited for payment, and shall not be delivered to

the payee until such verification is completed, which,

along with the time necessary for transmittal of the

payment to the merchant, may take up to three (3)

business days.

4. Other loans made to you as a result of transactions

by you at an ATM (such as an advance from your

overdraft line of credit, if you have one) are repayable,

together with all charges due on such advances or

loans, as provided in the terms and conditions of your

loan agreement, as it may be amended from time to

time.

5. Your card may, but need not, be retained by any ATM

or merchant in the following circumstances:

a. The PIN is wrong after repeated attempts.

b. Your card was reported lost or stolen.

c. Your card was closed for misuse.

d. All of your accounts have been closed.

e. Your card expired, was replaced or not used

within a two-year time period.

f. The machine is not operating properly.

6. We may refuse to issue a card to you, or to reissue a

card to you if you have previously had one. Each card

issued by us remains our property, is not transferable

and may be cancelled, revoked, or limited by us at

any time without notice. In the event of cancellation or

revocation, your card must be surrendered to us upon

demand. If you attempt to use your card after it has

been cancelled or revoked it will be retained. For your

protection, your card also may be retained in situations

where it appears to us that there is or may be a danger

of loss, theft or unauthorized use.

7. No electronic fund transfer may be made and no

transfer that you attempt to initiate will be completed

if your card is damaged, has expired, has been

cancelled or revoked or is retained for any reason, or if

your account has been closed.

8. Upon receipt of a request for authorization of a

transaction that you will make with your card, you

authorize us to deduct the amount immediately from

the available balance in your account. You agree that

you may not place stop payment orders on any

RDAOPC01-0821 page 25 of 32

transaction originated by use of a card, except for

arrangements made with payees and/or merchants for

preauthorized recurring payments.

9. You may not be able to use your card to make

withdrawals from or transfers between your accounts,

or make deposits to your savings account in the

following cases:

a. Your checking account is overdrawn.

b. You have reached, or your request would exceed,

any withdrawal or transaction limits that apply to

your account.

c. You exceed your overdraft line of credit or

otherwise are not in good standing with regard to

the use of your card.

10. We reserve the right at any time and without notice

(except as may be required by the federal Electronic

Fund Transfer Act) to eliminate any or all of the

services that currently are available to you by use of

your card or other electronic methods or to add new

services.

11. To the extent applicable, the Account Agreement

for Personal Checking, Savings and Money Market

Accounts (“Account Agreement”) with us also applies

to any consumer electronic fund transfers made

from or to your accounts by use of your card or

other electronic method. This Agreement will control,

however, in the event of any conflict between the

Account Agreement and this Agreement.

12. We may, from time to time, limit the type, number and

dollar amounts of any transfers made by use of a card,

notwithstanding the amount in your accounts, and

terminate or suspend the operation of any or all cards,

ATMs or merchants, without notice unless otherwise

required by law or regulation.

13. You agree to promptly notify us in the event your card

is lost or stolen, or if you suspect any unauthorized

use of your card. YOU AGREE NEVER TO WRITE

YOUR PIN ON YOUR CARD OR KEEP ANY

WRITTEN RECORD OF IT IN PROXIMITY TO YOUR

CARD.

14. If you have contracted with us for automated bill

payment services, please refer to the Online Banking

Transfer Funds and PNC Payment Services, Online

Bill Pay Services Agreement and/or Online Banking

through Quicken® Agreement.

15. Where you have authorized any other person to use

your card in any manner, your authorization shall

be considered by us to be unlimited in amount and

manner and will be effective until you have notified us

in writing that you have revoked the authorization, and

have taken all other necessary steps to revoke it.

16. The card that we have issued to you in connection

with your personal checking or savings account, and is

subject to the terms and conditions of this Agreement,

may be used only for personal purposes, and may

not be used for any business transfers. If any of the

accounts used with your card are changed from

personal to business purposes, you must notify us

immediately and surrender your card.

17. You agree the card that we have issued to you will not

be used for any illegal transfer(s).

18. This Agreement shall be governed by the laws and

regulations of the United States of America and, to

the extent that state law applies, the laws of the state

where our principal office is located.

Basic Safety Precautions for ATM Use

1. Be alert to your surroundings, and do not use any ATM

if circumstances cause you to have concern for your

safety.

2. After entering, close the entry door of any ATM facility

equipped with a door.

3. Place cash withdrawn from an ATM securely upon

your person before exiting any ATM facility.

4. Direct complaints concerning ATM security to PNC

Bank using the telephone number shown at the end of

this disclosure statement.

How to notify us in case of errors or questions

about your Electronic Transfers

1. For PIN and Non-PIN transactions, ATM transactions

and/or banking machine disputes and electronic check

conversions:

Call us: 1-888-PNC-BANK (1-888-762-2265) For our Deaf

and Hard-of-Hearing Customers PNC accepts

Telecommunications Relay Service (TRS) calls.

Write us: PNC Bank Debit Card Services

500 First Avenue, 4th Floor

Mailstop: P7-PFSC-04-M

Pittsburgh, Pennsylvania 15219

2. For Online Banking services and/or Online Banking

through Quicken® disputes:

Call us: 1-888-PNC-BANK (1-888-762-2265) For our Deaf

and Hard-of-Hearing Customers PNC accepts

Telecommunications Relay Service (TRS) calls.

Write us: PNC Bank Debit Card Services

500 First Avenue, 4th Floor

Mailstop: P7-PFSC-04-M

Pittsburgh, Pennsylvania 15219

3. For ACH transaction disputes:

Call us: 1-888-PNC-BANK (1-888-762-2265) For our Deaf

and Hard-of-Hearing Customers PNC accepts

Telecommunications Relay Service (TRS) calls.

If your card is lost or stolen, notify us immediately by

calling 1-888-PNC-BANK (1-888-762-2265).

RDAOPC01-0821 page 26 of 32

OVERDRAFT PROTECTION AGREEMENT

Overdraft Protection: This Agreement provides the terms and conditions of the PNC Bank Overdraft Protection

service. Please read this Agreement and keep it with your important account information.

If you have a Virtual Wallet product and you have Spend, Reserve, and Growth accounts, your Spend account

will automatically have Overdraft Protection and the Reserve and Growth accounts will serve as the first and

second PROTECTING ACCOUNTS, respectively, for the Spend account. If you have a Virtual Wallet product

with a Spend account only, your Spend account will not have Overdraft Protection automatically and you will

need to set up another eligible PNC account as a PROTECTING ACCOUNT. Please read this Agreement and

keep it with your important account information.

1. I/we, have designated certain of my/our account(s)

as PROTECTING ACCOUNT(S) for the purpose

of adding overdraft protection service and have

authorized PNC Bank to apply this service to my/

our designated PROTECTED ACCOUNT. If PNC

has determined that sufficient funds are not available

in the PROTECTED ACCOUNT to cover account

withdrawals, PNC Bank will automatically transfer

funds or credit from the PROTECTING ACCOUNT(S)

as follows:

If there are sufficient funds to cover some but not

all of my/our overdrafts, PNC Bank will exercise

its discretion (i) in paying some but not all of

the items and (ii) to pay items drawn on the

PROTECTED ACCOUNT in any order convenient

to PNC Bank.

PNC Bank’s general practice is to first add

deposits (credits) to my/our Account, and then

subtract withdrawals (debits) from my/our

Account. Transactions are ordered according

to the date and time the bank receives notice

of the transaction. PNC Bank receives notice

of transactions at various times throughout the

day, and not necessarily in the order in which

they occur. If multiple transactions are received

at the same time, or are grouped together and

contain no time, then the items will be processed

in order of sequence number or, if no sequence

number is available, largest-to-smallest dollar

amount. If PNC Bank does not have information

that allows it to determine the exact time notice

of a transaction was received, PNC Bank may

assign an approximated time to that transaction.

Debit card purchases will be posted according

to the date and time provided by the merchant.

Because processing times vary, the time PNC

Bank receives notice of a transaction may differ

from the time shown on a receipt.

The order of payment may affect the total number

of items paid and/or returned and/or the amount

of overdraft fees and returned item fees (NSF)

charged.

B. At such time or times that PNC Bank determines

that the PROTECTED ACCOUNT has insufficient

funds, PNC Bank will transfer to the PROTECTED

ACCOUNT an amount sufficient to pay all

items creating the insufficient balance first from

funds or credit available in the first designated

PROTECTING ACCOUNT, and, if an overdraft

still exists, from funds or credit available in the

second PROTECTING ACCOUNT, if a second

PROTECTING ACCOUNT has been designated.

If the PROTECTING ACCOUNT is a line of credit

or credit card account, the amount transferred

will be rounded upward to the next whole dollar.

In rare circumstances, the amount transferred

may overdraw the PROTECTING ACCOUNT if

transactions are posted to the PROTECTING

ACCOUNT after the transfer amount has been

determined.

For Virtual Wallet, Virtual Wallet Student, Virtual

Wallet with Performance Spend and Virtual

Wallet with Performance Select and Virtual Wallet

Checking Pro customers with overdraft transfers

from the Reserve or Growth account (if you have

one), the automatic transfer is the amount of

the Overdraft in the Spend account. (Account

availability may vary by location.) For overdraft

transfers from a credit card or Line of Credit, the

minimum transfer will be $50.00.

D. This is not an extension of credit. If the

PROTECTING ACCOUNT is a deposit account,

PNC Bank shall not be obligated to transfer

funds to the PROTECTED ACCOUNT if such

a transfer will exceed the funds available in the

deposit account. If the PROTECTING ACCOUNT

is a credit card account, PNC Bank shall not be

obligated to transfer funds to the PROTECTED

ACCOUNT if the credit card account is in default,

if your right to use the credit card account is

closed or suspended, or if the transfer would

exceed the credit card account’s cash advance

limit. If the PROTECTING ACCOUNT is a line of

credit account, PNC Bank shall not be obligated to

transfer funds to the PROTECTED ACCOUNT if

the transfer will cause the balance on the line

RDAOPC01-0821 page 27 of 32

of credit account to exceed the Maximum Credit.

PNC Bank shall not be obligated to transfer funds

to the PROTECTED ACCOUNT if the transfer will

in any way violate the terms of the agreement(s)

which governs the PROTECTING ACCOUNT(S).

Finally, a scheduled transfer between PNC

accounts will not be processed if the account

(checking, savings, or money market) from which

the funds are being transferred does not have

sufficient funds, even if that account is set up with

overdraft protection.

E. Balances for all types of PROTECTING

ACCOUNTS are available for nightly processing

of items, for transactions process by branch

tellers, and for point of sale or ATM online

authorizations.

F. I/we may from time to time contact PNC Bank

to request a modification of this agreement by

adding or substituting a different account as

PROTECTING ACCOUNT 1 or 2. PNC Bank

reserves the right to accept such modification

of this Agreement or to require that a new

Agreement be executed.

2. I/we understand that if any PROTECTING ACCOUNT

is a line of credit or credit card account, any transfers

that are made from such an account for purposes of

overdraft protection will be subject to the terms of the

line of credit agreement or credit card agreement,

as applicable, including all rules, fees and other

disclosures made with the agreement as well as any

applicable fees set forth in PNC Bank’s Virtual Wallet,

Virtual Wallet Student, Virtual Wallet with Performance

Spend, Virtual Wallet with Performance Select or

Virtual Wallet Checking Pro Features and Fees.

Any items from the PROTECTED ACCOUNT, which

are returned, will be subject to PNC Bank’s regular

returned item fee (NSF) charge. If the PROTECTING

ACCOUNT is a credit card account, this credit card

may be a PNC-branded card issued by a third party

card issuer, and I authorize PNC Bank and such

issuer to share information necessary to process my

overdraft protection transactions and administer this

overdraft service. I authorize PNC Bank to

update the credit card account number for my

PROTECTING ACCOUNT if such issuer provides PNC

Bank with a new credit card account number for me/

us.

3. I/we understand that if any PROTECTING ACCOUNT

is a checking, savings or money market deposit

account, any transfers that are made from such an

account for purposes of overdraft protection will

be subject to the terms of the applicable Account

Agreement for Personal Checking, Savings and

Money Market Accounts, or Account Agreement

for Your Virtual Wallet, and PNC Bank’s Consumer

Schedule of Service Charges and Fees, or Virtual

Wallet, Virtual Wallet Student, Virtual Wallet with

Performance Spend, Virtual Wallet with Performance

Select or Virtual Wallet Checking Pro Features

and Fees, as applicable, together with any other

disclosures provided in connection with the account. I/

we understand that transfers made from any checking,

savings or money market deposit account will count

towards any applicable transaction limitations set forth

in the Account Agreement for Personal Checking,

Savings and Money Market Accounts, or Account

Agreement for Your Virtual Wallet, including limitations

on preauthorized transfers (including telephone and

automatic transfers) each monthly service charge

period. Any items from the PROTECTED ACCOUNT,

which are returned, will be subject to PNC Bank’s

regular returned item fee (NSF) charge.

4. This authorization may be modified and/or terminated

at any time by PNC Bank upon notice to me/us, and

I/we understand that it will terminate automatically

without notice if all PROTECTING ACCOUNTS are

closed. If any PROTECTING ACCOUNT is a Home

Equity Line of Credit account, then this authorization

with respect to such account may not be terminated

by PNC Bank except in accordance with my/our Home

Equity Line of Credit account agreement.

RDAOPC01-0821 page 28 of 32

Low Cash Mode Terms and Conditions

Low Cash Mode is a set of account tools that will become available in the PNC Mobile App for your Virtual Wallet Spend account.

Additionally, this experience includes overdraft pricing changes and Extra Time to fund your account when it is overdrawn (refer

to details below).

The Terms and Conditions of Low Cash Mode follow. Low Cash Mode availability varies by market and product and is at PNC’s

discretion. By using your Virtual Wallet, you agree to the Low Cash Mode terms and conditions.

Low Cash Mode Overview:

Low Cash Mode (LCM) is a set of account tools to provide you with

more options for managing your Virtual Wallet Spend account when

the available balance is lower than a dollar threshold that you have set

or when the available balance is negative. Low Cash Mode includes

pricing changes applied to your Virtual Wallet Spend account, as well as

enhanced features, which are only available in the PNC mobile app, as

described in further detail below.

Low Cash Mode includes:

● the option to set up an enhanced set of alerts;

● Extra Time to fund your Virtual Wallet Spend account before

Overdraft Item fees are assessed;

● The Extra Time Clock, to let you know how much Extra Time

you have remaining;

● a “Payment Control” feature to allow you to review and

manage pay/return decisions on certain check payments and

items that are processed through the Automated Clearing House

(ACH) using your account and routing number when your Virtual

Wallet Spend account is overdrawn.

NOTE: Low Cash Mode is not available on your Reserve account

or your Growth account. All references to “Account” apply to

your Virtual Wallet Spend account unless otherwise specified.

If your Account is overdrawn at the time that Low Cash Mode becomes

available to you, Extra Time will not be available until you increase

your Account’s available balance to at least $0. When Low Cash Mode

becomes available to you, we will establish default Low Cash Mode

settings. You can go into your PNC Mobile app and change those settings

at any time.

To receive Low Cash Mode alerts, you must set up your alert preferences

in the PNC Mobile app and provide valid contact information. If you set

up your alert preferences and provide valid contact information, we will

alert you when the available balance on your Account becomes negative

or becomes less than the threshold you have specified. If your Account

is a joint account, any owner or signer can establish or change the

threshold for the Account. This threshold will be the threshold for all

owners and signers on the Account. If you choose not to set up your alert

preferences, you can obtain information about your available balance in

any of our customer service channels. You are responsible for providing

accurate and up-to-date contact information.

Please refer to your Virtual Wallet Features and Fees for the full details

of the different pricing and fees for Overdraft and Returned Items (also

known as Non-Sufficient Funds or NSF) applicable to your Account.

If you change your product from a Virtual Wallet Spend account to

another PNC deposit product, you will lose access to Low Cash

Mode, including Extra Time and Payment Control, and the fees and

charges applicable to your new product will apply, including any

applicable Overdraft Item and Returned Item (NSF) fees.

Extra Time:

PNC Extra Time consists of two main components: 1.) additional

time (Extra Time) to fund your Account to avoid Overdraft Item fees;

and, 2.) the Extra Time Clock, which will appear in your PNC Mobile

app to show you the amount of Extra Time remaining to fund your

account.

At PNC, a “business day” is every day except Saturday, Sunday

and a federal holiday. With Extra Time, if your Account becomes

overdrawn on a business day, you have until 10 p.m. Eastern Time

on the next business day to bring your available balance to at

least $0 to avoid an Overdraft Item fee. If your Account becomes

overdrawn after 10 p.m. Eastern Time on Friday or on a non-

business day, you have until 10 p.m. Eastern Time the second

business day after the Account is overdrawn to bring your available

balance to at least $0 to avoid an Overdraft Item fee. If you bring the

available balance on your Account to at least $0 before the end of

your Extra Time period, we will not charge the Overdraft Item fees

that were incurred during that period.

Your Extra Time period begins when the available balance in

your Account becomes negative and will end when you bring the

available balance in your Account to at least $0 or when your

Extra Time period expires. In order to avoid fees, you must bring

the available balance in your Account to at least $0 before your

Extra Time expires. If you make a deposit, the time it takes for

your deposit to be reflected in your available balance and for those

funds to become available to you will vary based on the deposit

type and time. Depending on your deposit type or your deposit

time, your deposit may not be available before your Extra Time

period expires. Generally, if a deposit is received before our 10

p.m. Eastern Time cut-off time on a business day, we will consider

that to be the day of deposit. However, if a deposit is received

after our cut-off time or on a day that is not a business day, we will

consider the deposit as being received on the next business day

that we are open. Refer to PNC’s Consumer Funds Availability

policy to determine when your deposit may be available.

If you are a PNC Mobile app user, the Extra Time Clock will be visible

on your Low Cash Mode Dashboard. The Extra Time Clock will show

you how much time remains before your Extra Time period expires.

This is how much time you have to bring the available balance in

your Account to at least $0 before incurring an Overdraft Item Fee.

RDAOPC01-0821 page 29 of 32

If you have not increased the available balance in your Account to

at least $0 before your Extra Time period expires, your Account may

be assessed an Overdraft Item fee for each business day on which

the ending available balance is negative and on which you made or

authorized new withdrawals from your Account that contributed to the

negative available balance. Additional withdrawals from your Account

that contribute to the negative amount of your available balance will not

restart your Extra Time clock or change the amount of time available

in your Extra Time period. As a result, the amount required to increase

the available balance in your Account to at least $0 may be greater

than the amount that was required at the beginning of your Extra Time

period.

If you set up Low Cash Mode alerts, you can choose to receive alerts

when the available balance in your Account becomes negative. The

timing of your negative balance or other alerts will not impact the amount

of time in your Extra Time Period. If you do not set up Low Cash Mode

alerts, PNC will not send you alerts or notifications for Low Cash Mode,

including alerts or notices related to Extra Time.

Please note that while Extra Time gives you additional time to avoid an

Overdraft Item fee, Extra Time does not pause or delay any reporting

regarding negative balance, items returned due to insufficient funds,

or overdraft activity. Overdrawing an account, maintaining a negative

available balance for any period of time, and returning transactions as

unpaid may have other impacts including account closure or negative

impacts to your ability to obtain financial services including loans, deposit

accounts, and other services at PNC and other institutions.

Payment Control:

Payment Control options may be presented in your PNC Mobile app

when the available balance in your Account is negative. Payment Control

allows customers whose Account has a negative available balance

to review and manage certain check payments and/or ACH items

(collectively, “Items”) which have posted or will post to your Account and

contribute to the negative available balance. Payment Control will be

made available at PNC’s discretion. Not all customers will have access

to Payment Control and Payment Control decisions will not be available

on all Items. You will not be offered the option of Payment Control if your

Account’s available balance remains negative for an extended period

of time. Point-of-sale transactions and debit card transactions will not

be available for decision in Payment Control. Payment Control is not

available from 10 p.m. Eastern Time to 6 a.m. Eastern Time on business

days.

For Payment Control Items, you may be presented an option to pay

the Item (which will create an overdraft and contribute to the negative

available balance in your Account) or to return the Item as unpaid (which

means the Item will not be paid and will no longer contribute to the

negative available balance in your Account). When you are presented

with the option to pay or return an Item, you will be able to view the

time remaining to make a decision on each Item in the Payment Control

screen. You will see both pending and posted Items in Payment Control.

Posted Items have been processed by PNC and will be marked with a

projected “pay” or “return” decision. If you take no action, the projected

decision is the outcome that will occur when the decision time expires.

Pending Items are Items that are newly presented to your Account and

that will not yet have been processed when they appear in Payment

Control. Pending Items will be marked with a projected “pay” or “return”

decision, but we may change that decision, if necessary, at the time we

process the Item and attempt to post it to your Account.

Any signer on the Account may make pay or return decisions. If

any signer submits a decision to return an Item in Payment Control,

that decision is final and cannot be changed. If any signer submits

a decision to pay an Item in Payment Control, the decision may be

changed by any signer prior to the expiration date and time listed for

the transaction in the Payment Control time period. PNC reserves

the right to decline to pay an Item even if you have selected to have

the Item paid where, in our judgment, fraud is suspected or where

the Item cannot be processed.

Extra Time and Payment Control may be available at the same time.

If you choose to return an Item using the Payment Control feature

and returning the Item causes the available balance in your account

to become at least $0, your Extra Time period will end.

Items returned in Payment Control may be resubmitted by the payee

up to 2 additional times. As a result, Items that you have returned

may appear in Payment Control again if the resubmission of an Item

contributes to your Account’s negative available balance. A record

of Items that you have chosen to pay/return will be available in the

Payment Control History within the PNC Mobile app.

When you choose to return an Item that has been presented to

PNC for payment, we will return the Item to the payee’s bank for

insufficient funds, and the payee will not receive payment from

PNC. You may still have an obligation to pay the payee for goods,

services or other products. PNC is not responsible for satisfying

any obligations between you and the payee or any other party with

respect to an Item you decide to return. Before choosing to return

an Item, you should consider rules the payee may have or actions

the payee may take on late/returned payments. Overdrawing an

account, maintaining a negative available balance for any period

of time, and returning transactions as unpaid may have other

consequences, including account closure or negative impacts to

your ability to obtain financial services including loans, deposit

accounts, and other services at PNC and other institutions.

PNC will not be liable for damages or wrongful dishonor if you

choose to return an item unpaid through Payment Control.

For customers who have Overdraft Protection (the “Protected

Account” is your Spend account in this example): At such time

or times that PNC Bank determines that the available balance in

your Protected Account is negative, PNC Bank will transfer funds

to the Protected Account in an amount sufficient to attempt to

bring your available balance to at least $0. This transfer occurs

during your Extra Time period and funds will transfer from the

Protecting Account during nightly processing at the end of the

business day on which the Protected Account was overdrawn.

If this transfer is sufficient to bring the available balance in your

Protected Account to at least $0, your Extra Time period will end.

If you have a Payment Control decision(s) available in an amount

that would bring the available balance in your Protected Account to

at least $0, you may choose to make a Payment Control decision

prior to the Overdraft Protection transfer occurrence. Please refer

to your Overdraft Protection Agreement for more information on

how Overdraft Protection works.

RDAOPC01-0821 page 30 of 32

For more information

>Stop by your local PNC Bank branch

>Call 1-888-PNC-BANK (1-888-762-2265)

>For our Deaf and Hard-of-Hearing Customers PNC accepts

Telecommunications Relay Service (TRS) calls.

>Visit pnc.com/virtualwallet

Para servicio en español, 1-866-HOLA-PNC (1-866-465-2765)

1-888-PNC-BANK (1-888-762-2265)

pnc.com

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license

PNC Bank, National Association. Member FDIC

Rev. June 2021

RDAOPC01-0821 page 31 of 32

FACTS

WHAT DOES PNC DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the

right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and

protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with

us. This information can include:

● Social Security number and income

● Account balances and account transactions

● Credit scores and payment history

How?

All financial companies need to share customers’ personal information to run their everyday business.

In the section below, we list the reasons financial companies can share their customers’ personal

information, the reasons PNC chooses to share, and whether you can limit this sharing.

Reasons we can share your personal information Does PNC share? Can you limit this sharing?

For our everyday business purposes —

such as to process your transactions, maintain your

account(s), conduct portfolio analysis, respond to court orders

and legal investigations, or report to credit bureaus

Yes No

For our marketing purposes —

to offer our products and services to you

Yes No

For joint marketing with other financial companies Yes Yes

For our affiliates’ everyday business purposes —

information about your transactions and experiences

Yes No

For our affiliates’ everyday business purposes —

information about your creditworthiness

Yes Yes

For our affiliates to market to you Yes Yes

For non-affiliates to market to you No We don’t share

To limit

our sharing

● Call 1-800-762-2118 — our menu will prompt you through your choice(s)

● Visit us online: www.pnc.com/privacy (Online Banking customers only)

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we

sent this notice. When you are no longer our customer, we continue to share your information as

described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call 1-800-762-2118

RDAOPC01-0821 page 32 of 32

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Who we are

Who is providing this notice? PNC Bank, National Association; PNC Investments, LLC; PNC Capital Advisors, LLC;

PNC Capital Markets, LLC; Harris Williams, LLC; PNC Delaware Trust Company; PNC

Ohio Trust Company

What we do

How does PNC protect my

personal information?

To protect your personal information from unauthorized access and use, we use security

measures that comply with federal law. These measures include computer safeguards

and secured files and buildings.

Additionally, PNC requires and trains its employees to comply with its privacy standards

and policies, which are designed to protect customer information.

How does PNC collect my

personal information?

We collect your personal information, for example, when you

● open an account or deposit money

● pay your bills or apply for a loan

● use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates,

or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only

● sharing for affiliates’ everyday business purposes — information about your

creditworthiness

● affiliates from using your information to market to you

● sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See

below for more on your rights under state law.

What happens when I limit

sharing for an account I hold

jointly with someone else?

Your choices will apply to everyone on your account, unless you tell us otherwise.

Definitions

Affiliates Companies related by common ownership or control. They can be financial and

nonfinancial companies.

● Our affiliates include companies with the PNC name, and financial companies such as

Harris Williams, LLC.

Non-affiliates Companies not related by common ownership or control. They can be financial and

nonfinancial companies.

● PNC does not share with non-affiliates so they can market to you.

Joint marketing A formal agreement between nonaffiliated financial companies that together market

financial products or services to you.

● Our joint marketing partners include mortgage and lending companies, insurance

companies, and other companies that provide financial products and services.

Other important information

All statements to Federal Law mentioned above reference U.S. Federal Law. California and Vermont: If your account

has a California or Vermont billing address, we will automatically limit sharing your information with affiliates and non-

affiliates or for joint marketing with other financial companies. Nevada Residents Only: This notice is provided to you

pursuant to state law. To stop marketing calls from us follow the directions in the section “To limit our sharing” to be placed

on the PNC do not call list. Nevada law requires that we also provide you with the following contact information: Office of

the Nevada Attorney General, Grant Sawyer Building, 555 E. Washington Ave., Ste 3900, Las Vegas, NV 89101; telephone:

1-888-434-9989; email: [email protected].gov. PNC Information Sharing Options, P.O. Box 96066, Pittsburgh, PA 15226;

telephone: 1-888-762-2265. Important information about phone calls, texts, prerecorded and email messages: If, at

any time, you provide to PNC Bank, its affiliates or designees (PNC) contact numbers that are wireless telephone number(s)

including, but not limited to, cell or VoIP numbers, you are consenting to PNC using an automated dialing system to call or

text you, or to send prerecorded messages to you, in order to service, and collect on, any PNC personal account(s) and

business account(s) (for which you are an authorized signer, guarantor or designated contact person) but not to market to

you. For any type of phone calls with PNC, you consent that the call may be monitored or recorded for quality control and

training purposes. By providing your email address, you consent to receive electronic mail from PNC.