General Terms & Conditions

Valid from 19/06/2023

General Terms &

Conditions

Yuno

Energy

Terms & Conditions for the Supply

of Electricity for domestic customers.

Yuno Energy Terms and Conditions for the Supply of Electricity to Domestic Customers

Last Update: 19 June 2023. Approved by CRU 19 June 2023 - Version 1.

We’ve already given you all the

important information you need to

know, but here’s our full Terms and

Conditions for your reference.

Who the Contract is between

1.1.

The Contract is between Yuno Limited (“Yuno Energy”, “us”, “our” or

“we”) and a person who agrees to enter into a contract for the Supply of

Energy with us (the “Customer” or “you”).

1.2.

To have entered into the Contract, you will have signed up via our

Website, App, over the phone, by post, or in person to take a Supply of

Energy from us or you started taking a Supply of Energy from us.

1.3.

We are Yuno Limited, a company registered in Ireland with company

number 467144 and trading as Yuno Energy. Our address is Paramount

Court, Corrig Road, Sandyford, Dublin 18, D18 R9C7. Full contact details for

Yuno Energy are set out in Clause 20 of these General Terms

and Conditions.

1.4.

These General Terms and Conditions govern the Supply of Energy to

Domestic Customers.

1.5.

Some of the words and phrases used in the Contract have a special

meaning. These are explained in Clause 23 (Glossary) at the end of these

General Terms and Conditions.

1.6.

The Contract is a legally binding agreement. Both you and we

must comply with the Contract. We may take legal action against you if

you do not.

1.7.

Our Privacy Notice sets out the ways in which we process any

information you provide us with. By agreeing to the Contract, you

acknowledge that personal data you share, or we collect in connection with

the Contract is processed in accordance with our Privacy Notice which is

available on our website and in writing upon request.

What you agree to do

2.1.

You promise that:

(a)

You are over 18 and can legally agree to enter into the Contract in

respect of the Supply of Energy to the Premises;

(b) You either live at or own the Premises;

(c)

On request from us, you shall confirm to us whether you are the owner

or a tenant at the Premises;

(d) If you are the landlord of the Premises, you will take reasonable steps to

ensure that you bring these General Terms and Conditions to the attention

of your tenants;

(e) The Premises is connected to the Energy network;

(f)

You have given us and will provide to us on request, accurate details

about the Premises, the type of Meter installed and the amount of Energy

used at the Premises;

(g)

Some of our Tarriff’s (such as our Smart Services) require a smart Meter.

By signing up to such Tarriff’s you agree to have the smart Meter installed at

the Premises. For further information on smart Metering see Clause 21.

(h) You will keep us up to date concerning your postal address, email

address and phone number. In the event that you provide us with an

incorrect e-mail address and you do not furnish us with a correct email

address within a reasonable time, we reserve the right to change

your Tariff.

(i)

You will notify us if you are leaving the Premises and provide us with your

forwarding postal address and Meter reading for the purpose of final billing;

(j) You will download and use our App in order to access your Energy Bill

and avail of certain products and functionality.

(k)

You will provide us with all assistance and information required to

enable us to become the registered Supplier of Energy at the Premises and

to continue to Supply you with Energy at the Premises;

(l) On request from us you shall provide us with accurate readings in

respect of the Meter;

(m)

At all reasonable times during the term of the Contract you shall allow

us, GNI, ESBN, or any other person nominated by us, safe access to the

Premises for any reason that relates to the Supply of gas or electricity to

you or that relates to the Meter, including the need to inspect, read, install,

operate, test, calibrate, maintain, repair, renew, remove and/or disconnect

the Meter;

(n) You shall allow us, GNI, ESBN, or any other person nominated by us, safe

access to the Premises at any time in the case of an emergency.

2.2.

We have entered into the Contract in reliance on the information

provided by you in your application, which you confirm is accurate. If this

information changes you must tell us.

2.3.

It is your responsibility to pay due care and attention to the Usage of

the relevant Meter and you shall ensure that the Meter is not damaged or

interfered with, whether for repairs or any other purpose.

2.4.

You shall immediately notify us and/or GNI and/or ESBN, as relevant,

where you have reason to believe there has been any such damage

or interference.

2.5.

Tampering or interference of any sort with the relevant Meter,

including any related apparatus or components, poses serious risks to

the health and safety of the occupants and those in the surrounding area.

Interference of any sort to the safe Supply of gas and or electricity is a

criminal offence and may result in prosecution.

2.6.

By entering into the Contract, you have agreed to pay your Energy

Bill and any other amount under this agreement on time. If non-payment

for whatever reason results in a debt on your account or if you fail to meet

the terms of an agreed Payment Plan or agree to install a PAYG Meter we

can initiate disconnection of your Energy Supply to your Premises. Your

payments will be allocated to the particular fuel (being gas or electricity)

to which they relate and in the event of non-payment we may only

disconnect the fuel to which that non-payment relates. Your account may

display a debt flag in the event that you have not met our credit terms

and choose to change to another Supplier.

2.7.

You acknowledge and confirm that Yuno Energy reserves the right to

charge you for all reasonable costs and/or Occasional Work Fees incurred

in connection with the Supply of Energy to you.

2.8.

You agree to abide by the rules of any promotional offer applicable to

the Contract that may be in place at the time of entering int

the Contract.

2.9.

You agree that we may run a credit check on you from time to time.

2.10.

In the event that:

(i)

Your account is credited from an unlawful or unauthorised source, or

using a form or method of payment that you or any individual providing

such payment are not authorised to use; or

(ii)

there has been unauthorised use of Energy or theft of Energy or fraud

at the Premises then we reserve the right (without limiting any other

right or remedies we may have available to us at law) to re-charge your

account for the full amount of such credit and such other costs we may

incur as a result of such fraudulent activity. We will recover any amounts

that we reasonably believe are due and owing to us or to any third party

either involving you or by putting such level of prior charge on your Bill

as we see fit based on your Tariff, the Schedule of Service Charges and

validated readings or estimates provided to us by GNI and/or ESBN, as

relevant. For the avoidance of doubt, this Clause 2.10 applies not only to

theft of Energy or fraud while we are your registered Supplier of Energy,

but also prior to the date on which we became your registered Supplier.

Where, in our reasonable belief, your account has been credited with a

payment method that is subsequently identified as being unauthorised or

fraudulently obtained, we reserve the right to recharge your account for

such unauthorised use; or

(iii)

You fail to pay by one of the payment methods agreed by us.

2.11 We may change the frequency of your Bills and change the tariff plan

you are on and we may also require you to pay a security deposit. We

may also charge you any reasonable costs incurred by us in relation to

collecting any overdue payments from you.

What we agree to do

3.1.

We are responsible only for the Supply of Energy to the Premises.

3.2.

We are not responsible for any faults or other problems with

any equipment.

3.3.

We are not responsible for any pipes, fittings, plant, wires and cables,

equipment, and/or apparatus used in connection with the Supply of

Energy on your Premises.

3.4.

Ownership of, and responsibility for, the Energy will transfer to you at

the point at which the Premises is connected to the network.

3.5.

We will process all personal data provided to us or collected by us

in connection with the Contract in accordance with all relevant Data

Protection Legislation and our Privacy Notice(s).

About the Contract

4.1.

Your Contract with us commences on the Commencement Date

(as defined in Clause 4.9) and shall continue in force unless and until

terminated by you or us in accordance with Clauses 6, 8.3 or 10 (i.e. This is

an evergreen contract). We will continue to charge you for the Supply of

Energy until the Contract is terminated.

4.2.

You acknowledge that, should you terminate the Contract during

the Initial Period, (other than during the 14 day cooling off/cancellation

period referred to in Clause 6), the Initial Period Termination Fee will

apply as set out in Clause 10.9(e) and that you will also be required to

repay any Rebate as set out in Clause 4.16 or discounted offer previously

allocated to you on a pro rata basis.

4.3.

You will not receive notice that the Contract has been automatically

renewed following expiry of the Initial Period. We will continue to charge

your payment method until you actively terminate the Contract pursuant

to the terms of the Contract.

4.4.

You acknowledge that you have not relied on any statement or

promise made by us which is not set out or referred to in the Contract.

4.5.

Additional terms may apply to specific energy Tariffs and additional

products and services we have agreed to provide or Supply to you from

time to time (the “Product Specific Terms and Conditions”). The Product

Specific Terms and Conditions shall set out (1) a specific Tariff or offer

that applies to an individual Customer, including price, any applicable

discount, and the duration of that offer; (2) the terms on which any

specific Tariff or offer will terminate or expire; and (3) clarifies any specific

terms and conditions that apply to and individual Customer, in particular

any differences between the Product Specific Terms and Conditions and

these General Terms and Conditions

4.6.

You authorise us to obtain and use any information your previous

Supplier may have provided to us about the Supply of Energy to the

Premises. You authorise us to send information provided to us by you

to ESBN or GNI in line with gas and electricity Energy market rules and

approved by the Regulator.

4.7.

Where more than one person enters into the Contract with us, each

such person shall be jointly and severally liable under the Contract.

4.8.

You have entered into the Contract by:

(a) completing an application over the phone and verbally agreeing to

these General Terms and Conditions;

and Conditions as part of the application and posting it to us; or

(d) completing an application online and click that you accept these

General Terms and Conditions.

4.9.

The Contract starts on the Commencement Date, which is when any

item in Clause 4.8 occurs and we accept your application.

4.10.

If you are the owner of the Premises but the gas and or electricity

will be supplied for use by, tenants in the Premises:

(a)

You understand that our Contract is with you alone and not with your

tenants and, you as our customer and the counterparty to the Contract

are responsible for actions of any user of our service at the Premises. It is

agreed that our acknowledgement that tenants may be using our services

at the Premises is not in any way a waiver or disclaimer of your obligation

to comply with all provisions of the Contract for its duration; and

(b)

You agree to take all steps necessary to bring the General Terms and

Conditions of the Contract to the attention of your tenants (including by

providing a copy of the Contract to your tenant) and, where appropriate,

to ensure that your tenancy agreement with such tenants contains

provisions to ensure that they use the services in accordance with the

provisions of the Contract; and

(c)

You acknowledge and agree that you are liable and agree to pay for all

and any Charges at the Premises including any Charges incurred after the

date of cessation of any tenancy arrangement which you have entered

into with any tenants.

4.11.

For the avoidance of doubt nothing in this Clause 4 confers a right

on a landlord to fetter a tenant’s right to freely choose an Energy Supplier.

4.12.

We will Supply Energy to the Premises from the Start Date,

provided that;

(a)

We are duly authorised to do so under the Electricity Regulation Act,

1999; and or

(b)

We are duly authorised to do so under the Gas Regulation Act,

2013; and

(c)

If we do not already Supply the Premises, the transfer of your Supply to

us has been successful.

4.13.

These General Terms and Conditions apply to the exclusion of any

other terms that you might try to include in the Contract, or which might

otherwise be implied as a result of any trade, custom, practice or course

of dealing.

4.14.

You acknowledge that you are responsible for use of the Energy

supplied to the Premises pursuant to the Contract and that you will be

responsible for payment of all Charges and fees of whatsoever nature

lawfully incurred pursuant to the Contract until it is terminated in

accordance with Clause 10 (Ending the Contract). If you cease to occupy

the Premises you acknowledge that this does not relieve you of your legal

obligations under the Contract and that such obligations shall continue

in full force and effect (including but not limited to any fees and Charges

that accrue in this period) until such time as you effect Termination in

accordance with Clause 10 (Ending the Contract).

4.15.

Where you have been on the same Energy Tariff for three years or

more, we will issue a written notification to you via post or email on an

annual basis to prompt you to review your Contract with us to ensure that

it remains suitable for your needs.

4.16.

“Rebate” The company, at its absolute discretion may, from time

to time, offer a limited reduction in cost of electricity or gas supplied over

the course of the contract to certain customers. Conditions attaching to

such rebate will be determined solely by the company and are outlined

in this Clause. Such rebate may be targeted at potential or specific

customers in order to encourage such customers to join the company,

remain customers of the company or to incentivise a customer to recruit

additional persons to become customers of the company, or for any

other reason at the sole discretion of the company. For the avoidance of

doubt, any reference to “Bonus credits/welcome credits/sign-up credits/

retention credits” in marketing/publicity material is a reference to a

rebate. In order to avail of a rebate, it is conditional that the recipient is

Yuno

Energy

Terms & Conditions for the Supply

of Electricity for domestic customers.

Yuno Energy Terms and Conditions for the Supply of Electricity to Domestic Customers

Last Update: 19 June 2023. Approved by CRU 19 June 2023 - Version 1.

and remains a customer of the company for the Initial Period. In the event

of the customer terminating their agreement with the company before

the expiry of the Initial Period, then, at the sole discretion of the company,

the customer will be obliged to repay the amount of any rebate received

during the Contract. For the avoidance of doubt, if the customer avails of

the rebate they will be deemed to have accepted these General Terms and

Conditions. The amount of any rebate taken up by the customer will be

reflected on the relevant Bill issued to that customer by the company as a

reduction on the cost of electricity payable for the Billing period.

Deemed Contracts

5.1.

Where we are the registered Supplier at a Supply Point, you are the

occupier of the Premises and if you didn’t enter into the Contract with us

in any of the ways described above (in Clause 4), you will be deemed to

have accepted these General Terms and Conditions under a

Deemed Contract.

5.2.

If you are the owner or occupier of the Premises and we are

Supplying Energy pursuant to a Deemed Contract, you have a legal duty

to contact us or any other Supplier and enter into a Contract of Supply.

5.3.

The Deemed Contract will be between Yuno Energy and the owner

or occupier of the Premises that takes the Supply of Energy. The Deemed

Contract will start on the date when you begin to take Supply of Energy in

the absence of a contract for Supply and shall end on the date on which

we or another Supplier is registered as a Supplier of the Premises or on

the date on which we cease to Supply the Premises, whichever is the

earliest. Yuno Energy reserves the right to terminate the Deemed Contract

after 30 days of Supply if you have not already entered into a contract with

us or another Supplier for the Supply of Energy to that Premises. Where

disconnection is not possible for whatever reason, you will remain liable

for all the Charges under this Deemed Contract.

5.4.

When you are being supplied Energy under a Deemed Contract,

you will be charged one of our electricity and or gas Tariff’s (which shall

include applicable Charges, taxes and levies) for residential customers

for any electricity and or gas supplied. Our electricity and gas Tariff’s are

published on our website at www.yunoenergy.ie You are responsible for

the payment of electricity and gas supplied regardless of whether it is

based on actual or estimate Meter readings.

5.5.

We will write to the Premises giving notice that a Deemed Contract is

in place. The Commencement Date for the Deemed Contract will be the

date of the notice.

5.6.

A Deemed Contract is automatically created by applicable

Energy legislation, if:

(a)

you own or occupy the Premises; and

(b)

we Supply Energy to the Premises; and

(c)

we do not have a Contract with any other person for the Supply of

Energy to the Premises.

5.7.

Where a Deemed Contract applies, these General Terms and

Conditions will apply to the Supply of Energy to the Premises:

(a)

the Contract will start in accordance with the applicable

Energy legislation;

(b)

there will be no Initial Period and you may terminate the Deemed

Contract at any time without penalty by signing up to an agreement with

Yuno Energy or any other Supplier or by any of the Termination means

covered in Clause 10.

(c)

any method or process used to calculate the consumption of electricity

and gas for contracted customers will be applied to customers considered

to be under a Deemed Contract. For the avoidance of doubt this will

include Yuno Energy remotely receiving your ESBN smart Meter readings

from ESBN on a half hourly or bi monthly basis in accordance with our

Code of Practice on smart services and our Privacy Notice.

(d)

we will confirm any other relevant details when we write to you to

confirm that a Deemed Contract has arisen.

5.8.

In addition to the circumstances described elsewhere in the Contract,

a Deemed Contract will end when you or someone else enters into

another Contract for the Supply of Energy to the Premises (either with

us or another Supplier) and there is no restriction on you entering into a

Contract with any other Supplier.

5.9.

All other General Terms and Conditions (including payment terms)

will be as per the remainder of the Contract.

5.10.

Details of ESBN terms and conditions of connection can be found

at: https://www.esbnetworks.ie/tns/publications/-in-category/categories/

publications/general-conditions-policies

5.11.

Details of GNI terms and conditions of connection can be found at:

https://www.gasnetworks.ie/home/legal/terms-and-conditions/

Cancelling the Contract – Cooling Off Period

6.1.

You have a statutory right to Cancel the Contract within 14 days

of the date you entered into it pursuant to Clause 4.9 (the

Commencement Date).

6.2.

If you wish to Cancel the Contract in this way, you must contact us

within the relevant period.

(a)

By completing the Cancellation Form and returning to Cancellations

Manager, Yuno Ltd, Paramount Court, Corrig Road, Sandyford, Dublin

18; or

(b)

By phone with our loyalty team on 1800 552 288 or 01 964 5161, by

informing them that you wish to Cancel the Contract; or

(c)

By emailing co[email protected] that you wish to Cancel the

Contract.

6.3.

After this period of 14 days has ended, you can only end the

Contract as described in Clause 10 (Ending the Contract).

6.4.

Should you exercise your rights to Cancel the Contract pursuant to

this Clause 6, you may be charged reasonable costs including without

limitation any Charges incurred in Supplying Energy to you from the

Start Date to the Cancellation Date.

Starting your Supply

7.1.

If we are already registered under the industry rules as the Supplier

of Energy to the Premises at the time the Contract starts, then we will

Supply Energy to the Premises under the Contract from the Start Date.

7.2.

If we are taking over from another Supplier as the Supplier of Energy

to the Premises, you hereby authorise us to:

(a)

contact your existing electricity Supplier/ESBN for the purposes of

coordinating the removal of any legacy Meter and the installation of a

ESBN Smart Meter; and/or

(b)

contact your existing gas Supplier / GNI for the purpose of

coordinating the removal of the current GNI PAYG meter and the

installation of a GNI Credit Meter;

(c)

contact the MRSO and/or GPRO on your behalf to switch your Supply

arrangements from a previous Supplier to us, and you agree to provide

us with such information as we may request in order to do so. For the

avoidance of doubt you will not be charged any additional fees by us for

changing electricity and/or gas Supplier.

7.3.

When we take over the Supply of Energy, you shall;

(a)

allow us to ask for information about your previous Supply and

disclose this information to third parties in order to carry out our

responsibilities under the Contract; and

(b)

allow us, ESBN or GNI to obtain Meter readings at the Start Date and at

regular intervals during the term of the Contract.

(c)

allow us to request EBSN to configure your Smart Meter to allow ESBN

to collect and share your Half Hourly Consumption data with us.

7.4.

When your request to switch is processed, your current Supplier will

notify us if you are in arrears for more than levels set for all customers by

the Regulator. If we decide not to carry out the switch because of arrears,

we will inform you of this decision in writing. In this case you should then

contact your existing Supplier to address your outstanding arrears. You

can then reapply to us for your Energy Supply.

7.5.

Yuno Energy may perform a credit assessment of your application

prior to sign up, upon which we reserve the right to decline your

application or request a security deposit to be paid in advance of

accepting you as a customer. If your application is unsuccessful or a

security deposit is required in advance of Supply, we will notify

you in writing.

7.6.

From the time that we start to Supply Energy to the Premises

under the Contract, you will become liable to pay the Charges under

the Contract.

Changing the Contract

8.1.

From time to time we may vary these General Terms and Conditions

by providing you with no less than thirty (30) days’ prior notice. We

will notify you of these changes via our Website at

https://yunoenergy.ie/terms-and-conditions

and by national newspaper

advertisement. We may choose to notify via email, APP notification or

SMS text message in addition to our website and newspaper.

8.2.

If there is a material change to our General Terms and Conditions

(other than as described in Clause 8.4 or 8.5 below), we will provide you

with a copy of the amended General Terms and Conditions at least 28

days before the change comes into effect. The updated General Terms

and Conditions will be published on our website with an “effective from”

date.

8.3.

If there is a material change to our General Terms and Conditions

(other than as described in Clause 8.4 or 8.5 below), you may terminate

the Contract on providing written notice to us (a Termination Notice).

If the Contract is terminated pursuant to this Clause 8.3, no early

Termination fees will be charged, provided that the Termination notice

is given within one month after the change to the General Terms and

Conditions.

8.4.

This Clause 8 does not prevent us making changes to the Contract

to reflect changes in laws or changes in the industry rules (as long as we

comply with our Supply licence).

8.5.

Price changes will be notified as per Clause 11.22 and do not involve

a reissue of General Terms and Conditions.

8.6.

You and we can agree mutual variations to the Contract, and we will

follow the process for mutual variations required by our licence.

When we can refuse or stop Supply

9.1.

We can cut-off the Supply of Energy to the Premises if one or more of

the following circumstances applies:

(a)

in an emergency;

(b)

if the Meter is faulty;

(c)

if the Meter has been tampered with;

(d)

if you have not paid the Charges when they are due;

(e)

You have an outstanding debt and you do not agree to a Payment

Plan or break an agreed arrangement or if we are unable to install a pre-

payment Meter/budget controller for the purpose of paying off your debt

(f)

it is no longer reasonable for us to continue to Supply Energy to the

Premises;

(g)

if we are required to do so by the network operators, CRU or another

competent authority

(h)

there is no registered account holder at the address and you have not

entered into agreement with us to Supply your Premises.

9.2.

We will comply with all applicable Energy legislation and our Supply

licence in respect of disconnecting and re-connecting the Supply of

Energy to the Premises.

9.3.

Provided that We have complied with our Code of Practice on Billing

and Our Code of Practice on Disconnections, We may disconnect Your

Energy Supply and recover from You any costs reasonably incurred by Us

in doing so. You will also be required to pay us the cost of disconnection

and subsequent reconnection (if any) in the event that Our criteria are

not met.

9.4.

If You are a dual fuel customer using a shared balance for both fuels

and are due for disconnection as set out in Clause 9.1, You may choose

to either disconnect Your electricity Supply or Your gas Supply first. If You

do not make a choice, Your electricity Supply will be disconnected first.

In the event that You do not make an arrangement for payment following

this disconnection, Your remaining electricity or gas Supply will then be

disconnected.

10.

Ending the Contract

Termination by the Customer

10.1.

Subject to Clause 6 (Cancelling the Contract – Cooling off) and

Clause 8.3 (cancellation where material change to General Terms and

Conditions), you may terminate the Contract by providing us with written

notice (the “Termination Notice”) either by post or email (see Clause

20 for our contact details) or by phone setting out the day you wish the

Supply of Energy to the Premises to cease (such date must be at least one

calendar month from the date of the Termination Notice). The Contract

will then terminate;

10.1.1.

On the day requested by you, on condition that:

(a)

on such date (i) either another Energy Supplier has commenced

Supply of Energy to the Supply Point in the Premises or (ii) you have

terminated the relevant Connection Agreement(s) for the Premises and

de-registered the Premises from the Energy distribution network operated

by GNI and/or ESBN and the Supply of Energy to the Supply Point has

been discontinued; and

(b)

there are no monies, fees or Charges of whatsoever nature relating to

the Contract owing by you to us;

(c)

In the event that you are found to be in breach of approved debt

thresholds should you choose to switch your account to another licensed

Energy Supplier a debt flag will generate on your account at the point

of switch. This debt flag will notify the acquiring Supplier of this breach.

The acquiring Supplier may decline your switch due to the outstanding

arrears.

10.1.2.

On the date you cease to be either the owner or occupier of the

Premises, on condition that we have received at least one month’s prior

notice from you informing us that you will cease to be the owner or

occupier.

In circumstances other than the above in this Clause 10, the Supply of gas

and or electricity to the Supply Point will terminate on the date that:

another Supplier commences Supply of Energy to the Supply Point at

the Premises; or

II.

a new Contract is entered into by a new customer for the Premises; or

III.

subject to Clause 2.6, we disconnect the Premises.

10.1.3.

You accept that if you do not provide us with a closing Meter

read as close to the day on which the Contract ends, we may close your

account using the GNI Meter read estimates and/or ESBN Meter read

estimates or other industry standard estimates to close your account,

subject only to payment of all monies, fees or charges of whatsoever

nature relating to the Contract owing by you to us, and we may charge a

Supplier administration fee for closing the account utilising an estimated

read as per our Schedule of Service Charges.

10.2.

Obligation to Notify. If you wish to cease receiving Energy from us

at the Premises you must terminate the Contract in accordance with the

relevant provisions of this Clause 10

10.2.1.

If you do not provide us with a Termination Notice, or do not

otherwise comply in full with all of the conditions set out in Clause 10.1

that are required for Termination by you, you will remain liable for all

Yuno

Energy

Terms & Conditions for the Supply

of Electricity for domestic customers.

Yuno Energy Terms and Conditions for the Supply of Electricity to Domestic Customers

Last Update: 19 June 2023. Approved by CRU 19 June 2023 - Version 1.

monies, fees or Charges of whatsoever nature that accrue under the

Contract in respect of the Supply of Energy to the Premises, until it has

been properly terminated as provided for in this Clause 10.

10.3.

For the avoidance of doubt, this liability will extend up to the date,

once firmly established by us, that a new owner or occupier began to

consume Energy at the Supply Point.

10.4.

We will continue to charge you according to your chosen payment

method, until the Contract is terminated pursuant to the terms of this

Clause 10.

Termination by Us

10.5.

We may terminate the Contract (in whole or in part) and/or, subject

to Clause 2.10(ii), arrange for the disconnection of your Energy Supply to

the Premises in accordance with process/s as described in the Code of

Practice on Disconnection, if:

(a)

you fail to pay any amount when properly due and payable to us under

the Contract; or

(b)

you are in breach of any term or condition of the Contract and (if it

is capable of remedy) you fail to remedy such breach within 14 days of

receipt of notice from us; or

(c)

where the Meter ceases to operate effectively or have been accessed

fraudulently by bypassing, or attempting to bypass, the Meter or

(d)

you have made unauthorised use of Energy or committed theft of

Energy or fraud; or

(e)

an interim order or bankruptcy order or any event analogous to either

of the foregoing is or is about to be made in respect of yourself; or an

interim trustee or trustee in bankruptcy is appointed over your estate or

you are insolvent or a resolution is passed or an order is made for your

winding up; or a receiver, examiner or administrative receiver is appointed

over the whole or any part of your assets or you are unable to pay your

debts as they fall due or you cease or threaten not to pay your debts as

they fall due or seek to make any composition or arrangement with your

creditors or any event analogous to the foregoing occurs in relation to

you; or

(f)

if we are unable for any reason to Supply Energy to the Premises; or

(g)

we cannot confirm that the Premises remains occupied by you or that

you have not permanently vacated the Premises, under the processes set

out in our Code of Practice on Disconnections.

10.6.

The Contract shall terminate, and your personal information may be

transferred to the designated supplier of last resort without notice to you

if the Regulator gives a last resort Supply direction to another Supplier to

Supply Energy to the Supply Point in the Premises and the Contract will

terminate on the date that such direction becomes effective.

10.7.

On your request we will use reasonable endeavours to help

you arrange for the transfer of Supply to another Supplier, including

subsequently terminating the Contract if we determine, based on

information obtained from you, that our service is no longer suitable for

your needs.

Consequences of Termination

10.8.

If we terminate the Contract pursuant to Clause 10. 5(c) or Clause

10.5(d) because there has been unauthorised use of Energy, or theft

of Energy or fraud, (without limiting any other rights or remedies we

may have available to us at law) we may recover any amounts that

we reasonably believe are due and owing to us or to any third party in

accordance with the provisions of Clause 2.10(ii) of the Contract and

our right to recover such amounts under Clause 2.10(ii) shall survive

Termination of the Contract.

10.9.

Upon Termination of the Contract, for whatever reason, or

disconnection of your Energy, for whatever reason you shall be liable to

immediately pay to us:

(a)

all Charges then due and payable to the effective date of Termination

(or reconnection if applicable); and

(b)

all costs reasonably incurred by us as a result of such Termination or

disconnection up to the effective date of Termination (or re-connection if

applicable); and

(c)

all interest on overdue amounts payable up to the effective date of

Termination (or re-connection if applicable); and

(d)

all Occasional Works Fees incurred at the Premises until the earliest to

occur of (i) a new Supplier commencing Supply of Energy at the Premises

or (ii) the Connection Agreement(s) for the Premises is/are terminated (iii)

a new customer enters into a Contract for Supply of Energy from us at the

Premises; and

(e)

A Termination fee is payable if the Contract is terminated by you (other

than during the 14 day cooling off period referred to in Clause 6) during

the Initial Period (the “Initial Period Termination Fee”). The Initial Period

Termination Fee is set out in our Schedule of Service Charges. In addition,

you will be required to repay all up front sign up credit or discount

allocated to you if you terminate the Contract during the Initial Period. No

Termination fees are payable, if following the expiry of the Initial Period,

you provide us with a Termination Notice, within the appropriate notice

period that you wish to terminate the Contract in accordance with Clause

8.3 or Clause 10.1 as the case may be.

(f)

any other fees and Charges (other than the fees and Charges set out in

Clauses 10.9(a) to (d) which are lawfully incurred under the Contract.

10.10.

For the avoidance of doubt, other than the standard Charges

payable on Termination as set out in Clause 10.9 there is no separate

charge payable by you for changing Supplier where you lawfully

terminate your Contract with us.

11.

Pricing and Payment

11.1.

We will send you Bills for the electricity that you use at least every

two months. Depending on the Tariff you may be able to select/be placed

on a shorter billing time frame. Your Bill may also include Charges for

services that We have agreed to Supply to you and will include VAT and

any other taxes or Charges that may apply.

11.2.

If you have agreed a payment schedule with us to clear Arrears

you owe us. We will send you a statement of account in relation to the

payment schedule three times a year. We will also inform you in writing

when all the Arrears due to us have been discharged.

11.3.

In the event that you have built up Arrears on your account and

you fail to enter into or comply with any agreed payment arrangement

with us, We reserve the right to pass your particulars on to a third party

debt collection agency in order to recover any amounts due and owing

by you to us.

11.4.

If, for any reason, the DSO have not been able to get Meter readings,

we will use estimated readings. You can also provide us with an actual

reading by phoning us at 1800 662 255 or submitting your reading online

at: -

(a)

For Electricity https://www.esbnetworks.ie/submit-a-Meter-reading, or

(b)

For Gas https://www.gasnetworks.ie/home/gas-meter/submit-meter-

reading/.

11.5.

ESBN or GNI are responsible for reading the Meter at the Supply

Point(s) and we are not responsible for the accuracy of the Meter readings

taken. Meter readings are assumed to be correct. Where the Meter reading

is unavailable or we believe it to be inaccurate, we will make a reasonable

estimate of your Usage and issue to you an Energy Bill based on this

reasonable estimate. Where a Meter reading is inaccurate or the Tariffs

have been misapplied to the Meter readings, we will rectify this by either

debiting or crediting your account accordingly.

11.6.

The prices offered by us are based on our current Tariffs which may

be varied by us from time to time.

11.7.

Our Tariffs (with additional Product Specific Terms and Conditions,

including Contract duration and any related exit fees or obligations) are

displayed on our website (www.yunoenergy.ie) or may be obtained by

contacting us;

11.8.

You must pay your Energy Bill to the specific payment conditions of

your Tariff. If you pay us by an agreed payment date, we reserve the right

to change our payment collection date and we will notify you in advance

of doing this.

11.9.

We reserve the right to move you to another Tariff if you breach

these General Terms and Conditions or any Product Specific Terms and

Conditions.

11.10.

From time to time, we may (at our sole discretion) offer certain

specified categories of customers (which may or may not include you)

special Tariffs for a certain period of time to be determined by Us.

11.11.

Details of our Service Charges and our pricing is published on

our website. The Schedule of Service Charges can be found at

https://yunoenergy.ie/terms-and-conditions. Our Energy pricing and

rates can be found at https://www.yunoenergy.ie/our-

services/pricing/rates. The Charges you pay for Energy include your

Usage as recorded by your

Meter as well as a network standing charge (this is incorporated into your

Tariff) and any applicable Service Charge (as set out in our Schedule of

Service Charges).

11.12.

Pass Through Charge, including VAT and other taxes and

government levies or taxes, and standing Charges may change from time

to time. You will be liable for any such Pass Through Charge or standing

Charges from time to time whether or not notified in advance by Us.

11.13.

The Charges are exclusive of Occasional Works Fees for which you

may be additionally liable. If any Occasional Works Fees are payable by

us to GNI and/or ESBN and/or a third party authorised by the Regulator

to levy Occasional Works Fees (or similar Charges ) in connection with the

Supply of Energy to any Meter, we shall be entitled to charge you for an

amount equal to the relevant Occasional Works Fees (or similar Charges)

and you agree to reimburse us for such amount in accordance with these

General Terms and Conditions.

11.14.

You must pay all Charges and Occasional Works Fees in full. Part

payment will not release you from your obligation to do so.

11.15.

At the time of entering into the Contract, you shall provide us

with your up-to-date email address, and we shall use this email address

to notify you that your Energy Bill is available in your App. Your Energy

Bill will:

(a)

identify the Charges, your Usage and the payments that have been

made by you since our previous Energy Bill (if any).

(b)

reconcile payments made by you with your Usage. If this reconciliation

shows that any amount payable is outstanding, you will be liable for such

outstanding amount. Payment of any outstanding amount may be made

by credit or debit card. At our discretion an outstanding amount may

also be paid at an agreed rate. Should the reconciliation process show an

overpayment, we will remit the amount of the overcharge back to you in

the form of credit on your account.

11.16.

If the Charges, or any Occasional Works Fees or any other fees

payable by you to us pursuant to the Contract are not discharged in full,

either by deducting from your registered payment account, or other

payment options, within 7 days of receiving notification in writing of your

obligation to pay the Charges, you may be liable for interest at the rate

of 4% per annum above the current EURIBOR (Euro Interbank Offered

Rate) on outstanding amounts. In addition, you agree, at our request, to

discharge all costs incurred by us in seeking to recover any outstanding

amounts from you. We may, with your consent for the specific charge, use

details of any payment method that you have previously supplied to us to

pay any such outstanding amounts.

11.17.

If you dispute any amount payable by you pursuant to the

Contract, you must still pay any undisputed amount, and we shall

endeavour to promptly address and resolve any concerns that you have in

relation to disputed amounts that we claim are payable by you pursuant

to the Contract.

11.18.

If you request a visit to the Premises by a representative of ESB

networks or GNI to check the Meter we reserve the right to re-charge any,

and/or all fees in full, charged to us on behalf of ESB networks or GNI in

accordance with the Schedule of Service Charges.

11.19.

If you request a visit from a representative of ESBN or GNI and

then cannot keep this appointment, you must let us know by midday on

the immediately preceding Business Day. If you fail to do so we reserve

the right to charge you for any costs that may be incurred as a result of

your failure to keep the appointment, in accordance with our Schedule of

Service Charges.

11.20.

If you dispute the accuracy of the Meter supplied by GNI and/or

ESBN and, if it is tested at your request and found to be accurate, you

shall be required to pay a standard charge in respect of the test as a Pass

through Charge from GNI and/or ESBN respectively. However, if the Meter

is found to be inaccurate then we may adjust the Charges as appropriate

in accordance with our gas and or electricity Supply licence(s) and

applicable law.

11.21.

If GNI and/or ESBN suspends, disconnects or reconnects your

Energy Supply or repositions your Meter you may be charged any

reasonable costs for doing so.

11.22.

We may vary the Charges and pass through any variations to the

Occasional Works Fees at any time by providing you with no less than

thirty (30) days’ prior notice. Details of such variations will be available on

our Website, through national newspaper advertisement. Any such notice

or advertisement will state the date on which the price change is effective.

11.23.

In addition to your Energy Tariff, our Charges also include

additional fees for particular services and activities. Up-to-date

information describing all of these additional fees can be found on our

website in our Schedule of Service Charges, which is available at

https://yunoenergy.ie/terms-and-conditions

11.24.

Any promotional offers, price promises or discounts apply only

during the promotional period specified and do not form part of the

Contract. Any such promotional offers are applied at our complete

discretion. We reserve the right to offer them only to specified categories

or groups of customers (which may or may not include you), to determine

the time period that such offers are available for, to determine what

terms and conditions are applicable to such offers and to withdraw any

such offers, price promises or discounts as and when we see fit. Pricing is

strictly as per the Schedule of Service Charges which is available on our

Website at https://yunoenergy.ie/terms-and-conditions

11.25.

As part of our sign up process or at any time during the course

of your Contract, we may perform a credit check on an application or

existing account to determine whether a credit risk exists in Supplying, or

continuing to Supply you with Energy.

(a)

If it is determined that a credit risk exists in Supplying or continuing

to Supply you with Energy, we may require a security deposit, equivalent

to 3 months of your individual average consumption, or in the case of

new applications or lack of such data, the accepted industry average

consumption for your Meter configuration, to be paid in advance.

(b)

The security deposit will be held on your account for an initial 12

month period, after which your account will be re-evaluated and the

credit risk re-assessed. If you have met the credit terms as initially

requested, you will be refunded the security deposit in full. If you have not

met the credit terms, we may refund the security deposit in part, or, if the

credit risk remains unchanged, retain the security deposit for a further 12

month period.

(c)

In refunding your Security Deposit, we will offset the Security Deposit

value against any outstanding debt at that time, if any, and credit the

remainder of your deposit to your account.

Yuno

Energy

Terms & Conditions for the Supply

of Electricity for domestic customers.

Yuno Energy Terms and Conditions for the Supply of Electricity to Domestic Customers

Last Update: 19 June 2023. Approved by CRU 19 June 2023 - Version 1.

11.26.

All Charges will be subject to VAT and other taxes and duties at the

prevailing rates, which you must pay in addition.

11.27.

You will be liable to pay all the Charges relating to the period of

the Contract.

11.28.

If You experience any difficulty in paying the amounts due to Us

under the Agreement, please contact Us immediately so that we can

provide advice, and where appropriate, agree a Payment Plan, or other

arrangement with you. You can contact Our Customer Service Department

using the details set out in clause 20.

11.29.

You will not be charged any fees for changing Supplier should you

terminate the Contract with us.

12.

Enforcement of Rights

12.1.

We can enforce any rights and obligations under the Contract even if

there is a delay in doing so.

12.2.

If we delay in taking action when you breach the Contract, we will

still be entitled to take action to enforce a similar (or any subsequent)

breach of the Contract.

12.3.

If any part of the Contract is declared invalid by a court or regulatory

authority, the validity of the rest of the Contract will not be affected.

13.

Limitation of Liability

13.1.

Our liability to you is limited in accordance with these General Terms

and Conditions. All conditions, warranties, guarantees and any other

terms implied by law or otherwise, are excluded to the greatest extent

permitted.

13.2.

We will not be liable to you for any event or circumstance beyond

our reasonable control, including anything any other Supplier or

distributor does or fails to do.

13.3.

Liability for death or personal injury caused by our negligent acts or

omissions is not limited.

13.4.

We will not be liable to you or any other parties, including but

not limited to any property damage, injury, or death either directly or

indirectly which is the result of any form of tampering or interference with

the Meter thereby compromising the safe Supply of Energy to a Premises.

13.5.

We will not be liable to you for any financial loss or damage,

including loss of profit, revenue, goodwill, business, Contract or wasted

expenses, or for any loss or damage which is indirect or consequential.

13.6.

We will not be liable to you or any other parties including but

not limited to any property damage, injury, or death either directly or

indirectly which is the result of an incorrect installation and/or removal of

a Meter at a Premises.

13.7.

We will not be liable to you for any loss or damage arising from any

interruption in or to the Supply of Energy (including loss of or damage to

food or the costs of repairing, rectifying or reinstalling the operations of

any computer or telephone or other electronic systems or gas appliances).

13.8.

In the case of any loss or damage caused by a network operator, our

liability to you will not exceed the amount that we are entitled to recover

from the network operator in respect of that loss or damage.

13.9.

If we are liable for any loss or damage under or in connection with

the Contract (whether in Contract or negligence or otherwise), our liability

to you shall be limited to a maximum aggregate amount of €50,000 in any

calendar year.

13.10.

The limitations on our liability set out in this Clause 13 shall

continue to apply after the Contract has ended.

13.11.

Each sub-Clause in this Clause 13 applies separately. If a court or

other authority tells us we cannot rely on a certain sub- Clause, the other

sub-Clauses will still apply.

14.

Assignment

14.1.

The Contract is personal to you and you may only transfer it to

someone else with our prior written consent and the consent of the new

assignee.

14.2.

You consent to us transferring our rights and obligations under the

Contract so that a different organization is responsible for the Supply of

Energy to you as set out in the Contract. We will notify you in writing if this

happens and will ensure that the transfer will not affect your rights under

the Contract.

15.

Governing law

15.1.

The Contract shall be governed by the Laws of Ireland. Any disputes

arising shall be dealt with by the Irish Courts.

16.

Nature of Supply, safety, and emergencies

16.1.

The Energy will be delivered to the Premises by the network

operators. The network operators are responsible for maintaining the

network and the connection of the Premises to the network. The network

operator may cut-off the Supply in accordance with the industry rules. We

are not responsible for variations or interruptions in the Supply of Energy.

16.2.

We are entitled to arrange for the Supply of Energy to the Premises

to be cut-off in certain circumstances as described in our Supply licence,

applicable Energy legislation and industry rules.

16.3.

For the duration of a Network emergency or in the case of an

escape, or suspected escape of Natural Gas Yuno Energy may: -

(a)

Request the Natural Gas emergency Manager or the provider of the

Emergency Response Service to discontinue the Supply of natural gas to

the Premises; and

(b)

Pursuant to a direction from the Natural Gas Emergency manager

or the Emergency Response Service provider you shall upon request

immediately refrain from using natural gas.

16.4.

You must contact Gas Networks Ireland – GNI 1800 205 050 (24

hour service) immediately if you become aware or suspect any matter or

incident where or which;

(a)

you notice the smell of gas either within, coming from a Premises or

within the vicinity of a Premises; or

(b)

causes an inherent risk or danger or requires urgent attention

regarding the support or distribution of gas; or

(c)

affects, or is likely to affect, the maintenance of the security, availably

and quality of service of the gas distribution network; or

(d)

interferes with the correct operation of the Meter which may cause a

risk to the safe Supply of gas;

(e)

you suspect a person fraudulently installing, servicing, repairing any

gas appliances, pipe works, or GNI Meter without being a registered gas

installer (RGI).

16.5.

You must contact ESB Networks – ESBN Ltd: 1800 372 999 (24 hour

service) – immediately if you become aware of any matter or incident

that either:

(a)

causes danger or requires urgent attention regarding the Supply or

distribution of electricity; or

(b)

affects, or is likely to affect, the maintenance of the security, availably

and quality of service of the electricity distribution network;

16.6.

Interfering or bypassing any Meter is dangerous, may also be a

criminal offence.

17.

National Terms of Connection

17.1.

In order to receive gas from us you must have an agreement

with Gas Networks Ireland/GNI, the Irish national system operator for

transmission and distribution of gas (a “Gas Connection Agreement” a

copy of which may be found at www.gasnetworks.ie) under which you

have a right for your Premises to be, and to stay, connected to the gas

distribution system in line with the terms and conditions of that Gas

Connection Agreement. You agree to be bound by and comply in full

with the terms of your Gas Connection Agreement. The Gas Connection

Agreement is a binding legal agreement. It sets out your rights and duties

in relation to the connection at which GNI delivers gas to the Premises.

17.2.

In order to receive electricity from us you must have an agreement

with ESBN, the Irish national Electricity Distributor (an “Electricity

Connection Agreement”) under which you have a right for your Premises

to be, and to stay, connected to the electricity distribution system in line

with the terms and conditions of that Electricity Connection Agreement.

You agree to be bound by and comply in full with the terms of your

Electricity Connection Agreement. The Electricity Connection Agreement

is a binding legal agreement. It sets out your rights and duties in relation

to the connection at which your Electricity Distributor delivers electricity

to, or accepts electricity from, the Premises. If you want a copy of the

Electricity Connection Agreement or have any questions about it, please

write to ESBN, 27 Fitzwilliam Street Lower Dublin 2, or see the Website

at www.esb.ie

17.3.

GNI and or ESBN may deem that a Connection Agreement in the

name of a previous occupant of the Premises applies to you.

18.

Customer Charter and Code of Practice

18.1.

Our compensation and refund arrangements which apply if the

service quality levels that we are committed to are not met. Our Customer

Charter can be found on our website at the following link

https://yunoenergy.ie/terms-and-conditions

18.2.

Our 8 Codes of Practice outline services that we offer to customers

including priority support customers and other vulnerable customers.

These Codes of Practice also explain how you can register as a vulnerable

customer and details the way our business works, the services and the

service quality levels you can expect from us. The Codes of Practice can

be accessed on our Website at https://yunoenergy.ie/terms-and-

conditions or you can request a hard copy from us by writing to us at

Code of Practice requests, Yuno Energy Ltd, Paramount Court, Corrig

Road, Sandyford, Dublin 18, D18 R9C7.

18.3.

Our Code of Practice for Complaints Handling details the procedure

that you should follow if you have any complaint about the service

that we provide or offer to you. Our contact details are available on our

Website at https/yunoenergy.ie/contact-us or you can write to us at

Complaints, Yuno Ltd, Paramount Court, Corrig Road, Sandyford, Dublin

18, D18 R9C7 to request a copy of this Code of Practice.

19.

Priority Support and Special Services

19.1.

Yuno Energy Customers have the option of registering on the Priority

Services and or Special Services Register. The procedure for registering is

detailed in the Code of Practice on Vulnerable Customers. Please see the

Code of Practice on our website https://yunoenergy.ie/terms-and-

conditions or contact us at the details held in Clause 20.

19.2.

A register of special services customers and priority support

customers is maintained by Yuno Energy. If you wish to be treated as

a special services customer or priority support customer and receive

the services as set out in our Codes of Practice, you must give us the

necessary information that we require to compile these registers and we

agree that we will not disclose this information except to ESBN and or Gas

Networks Ireland who require the information to perform certain services

for you and in accordance with these Conditions and the law.

20.

Notices and Communications

20.1.

How we may contact you

(a)

We can contact You at any of the Premises addresses, or any other

address you give us for this purpose.

(b)

Notices required under the Contract, or other forms of communication

that we need to send to you, will be in writing and may be delivered by

hand, sent by post, sent by e-mail, in App, published on our website and

by a notice in a daily national newspaper.

(c)

Any notices that we send to you by hand or by post will be sent to the

most recent billing address (or alternative address if relevant) provided by

you to us. We will assume that you have received hand delivered notices

within 24 hours of delivery and posted notices within 5 Business Days

after posting unless we receive evidence to the contrary.

(d)

Any notices that we send to you by email will be sent to the most

recent email address provided by you to us. We shall assume that you

have received emails on the same Business Day.

20.2.

How you may contact us:

(a)

Via the postal address, Yuno Limited Paramount Court, Corrig Road,

Sandyford, Dublin 18, or any replacement addresses that we notify to

you; or

(b)

At the following telephone number; 1800 661 188 or

(c)

By sending an email to the following email address

TC@yunoenergy.ie

(d)

Any communications you send us will only be valid if you include

your customer reference number (or, if you do not have a customer

reference number, the reference number by which your Meter is

identified and the Premises address). We will treat all of your

communications with us in accordance with the relevant Data protection

legislation and our Privacy Notice as published on our website.

(e)

Chat with us by visiting www.yunoenergy.ie/support

20.3 How you may contact Gas Networks Ireland/GNI:

(a) To find the correct postal address please use the following link:

https://www.gasnetworks.ie/corporate/contact-us/

(b) At the following telephone number; Customer service –1800 464 464

emergency line – 1800 205 050

(d) By sending an email to the following email address:

[email protected]

20.4. How you may contact Networks/ESBN:ESB

(a)

At the following telephone number; faults and emergencies 1800 372

999

(b)

At the following telephone number; customer service 1800 372 757

(c)

By sending an email to the following email address: esbnetworks@

esb.ie

21.

Smart Metering

21.1.

If you have signed up to our Smart Services, you agree to have a

smart Meter installed and consent to its installation when requested to

do so by ESBN as your chosen Tariff is incompatible with your existing

non smart Meter. Smart Customers which have commenced using Smart

Services may not revert to their previous metering profile. If you refuse to

allow the ESBN smart Meter to be installed at your Premises you may be

moved to a different tariff and we may request a deposit.

21.2.

In order to avail of our Smart Services, you agree to provide Yuno

Energy with half hourly metering data on an ongoing basis in accordance

with our Code of Practice on Smart Services and Privacy Notice. If you

decide that you no longer wish to provide half hourly data to Yuno Energy,

you will no longer be eligible to avail of Smart Services and Yuno Energy

may terminate the Contract and an exit fee may apply which is set out in

the Schedule of Charges.

21.3.

Smart Services are dependent on the Meters connectivity to the

Network Operator which is known as CTF (Comms Technically Feasible). If

the CTF changes your service may change to a non Smart Service Tariff. If

this is the case, we will notify you of any changes to your Tariff.

21.4.

In the event of a change of Supply, when Smart Services are enabled

any network supplied readings or Usage information will take precedence

over any customer supplied readings.

Yuno

Energy

Terms & Conditions for the Supply

of Electricity for domestic customers.

21.5.

Please be aware that a change in your Meter type, as a result of a

Networks driven change or any other reason that is beyond Yuno Energy’s

control, could result in changes to your Tariffs and services.

22.

Force Majeure

22.1.

We will not have to carry out any obligation under this Agreement

if We are prevented from doing so by any cause beyond Our reasonable

control. This includes, but is not limited to, failure or shortage of power

supplies, civil unrest, labour shortage or labour dispute, instructions or

requests from the Government, an emergency services organisation, or

any other competent authority, or legal obligations.

Yuno Energy Terms and Conditions for

the Supply of Electricity to Domestic Customers

Last Update: 19 June 2023. Approved by CRU

19 June 2023 - Version 1.2

23.

Glossary

App – means an electronic application to run on a device that enables

users to pay for their Energy Bills, download Energy Bills and manage

their Energy account and consumption.

Arrears – means an overdue payment that has not been paid by you.

Business Day – means Monday to Friday, other than bank holidays and

other public holidays in Ireland.

Cancel – means your right to Cancel the Contract under Clause 7 before

our Supply of Energy to you begins.

Cancellation Form – means the Cancellation Form which may be

completed and returned to Yuno Energy in accordance with Clause

6 and which is available on our website at https/yunoenergy.ie/

terms-and-conditions

Charges – means all the fees, Charges and other amounts you must pay

to us under the Contract.

Code of Practice – means our following Code of Practice documents:

Code of Practice on Marketing and Advertising, Code of Practice on Sign

Up, Code of Practice on Billing, Code of Practice on Disconnection, Code

of Practice on Complaints, Code of Practice on Vulnerable Customers and

Code of Practice on PAYG Metering & Budget Controllers, Code of practice

on Smart Services;

Connection Agreement – means a Gas Connection Agreement or an

Electricity Connection Agreement, as the case may be;

Contract – means the General Terms and Conditions and as applicable

any Product Specific Terms and Conditions, together with our Schedule

of Service Charges and any application form that you have completed in

writing, online or verbally over the phone;

Commencement Date – has the meaning given to that term in

Clause 4.9;

Deemed Contract – A Deemed Contract means a Contract for the Supply

of electricity and or gas under Section 16A of the Energy (Miscellaneous

Provisions) Act 1995. It is a legally enforceable agreement considered to

have come into existence when we continue to Supply the Premises after

the previous Contract for Supply to the Premises concerned has expired,

or was not cancelled or when a previous owner or occupier vacated

the Premises but the new owner or occupier continues to use Energy

supplied by us and does not enter into a new Contract for Supply;

Domestic Customers – means domestic/household or individual/non

business/non-commercial customers of Yuno Energy, as set out in the

Handbook;

Energy Bill – means the periodic bill issued by us to you advising the

amount to be paid for electricity and gas supplied under this Agreement

including any other charges that may be liable under this agreement.

ESB Networks (ESBN) – means the licensed operator of the distribution

system through which electricity is supplied to you including without

limitation any of their employees, representatives, agents or contractors;

ESBN Smart Meter – The ESB Smart meter is capable of recording half-

hourly Usage data and contains a mobile SIM card.

Energy – means electricity or natural gas (or both), as agreed for the

purposes of the Contract.

EURIBOR – means the Euro Interbank Offered Rate being offered and is

used to benchmark the rate of interest referenced in the Contract.

Gas Networks Ireland (GNI) – means the licensed operator of the

distribution system through which gas is supplied to you including

without limitation any of their employees, representatives, agents or

contractors;

GNI Meter – means the GNI Meter of Record for the Supply of gas, which

may be a Credit Meter or a PAYG Meter and can be registered to any other

Supplier;

GPRO – means Gas Networks Ireland GNI being the Gas Point

Registration Operator;

GPRN: means Gas Point Reference Number, the unique 8 digit number

assigned to all Gas Connections and Meters.

Handbook – means the Commission for Regulation of Utilities Electricity

and Gas Suppliers Handbook (as may be amended from time to time);

Initial Period – means the initial term of the Contract, being such

term as shall be agreed by telephone or online between you and us or

set out in the Product Specific Terms and Conditions and starts on the

Commencement Date.

Initial Period Termination Fee – has the meaning given to that term

in Clause 10.9(e)

Meter means – an ESBN Meter, a GNI Meter, credit, prepay or other Meter

used to record Usage;

Registered Office: Yuno Energy, Paramount Court,

Corrig Road, Sandyford, Dublin 18, D18R9C7.

Company registered in Ireland Number:

467144

MPRN – means Meter Point Reference Number, the unique 11 digit

number assigned to all electricity connections and Meters;

MRSO – Meter Registration System Operator

Network – means the network of the network operator.

Network Operator – means the company that CRU licenses to deliver

Energy to the Premises.

Occasional Works Fees – means any third party costs, Charges, tax, duty,

levy, tariff or any government or Regulator, approved imposed cost or

charge (other than the Charges), relating to the Supply and distribution of

Energy to the Premises including, without limitation value added tax;

Pass Through Charge: Charges levied by a Network Operator to perform

a service, which are passed on to you as the end customer.

PAYG Meter – means a Meter that uses a PAYG Tariff and requires

consumers to pay for their Energy in advance;

Payment Plan – means any agreement between us and you entered into

in order to facilitate the repayment of any monies owing to us by you.

Premises – means the building, home or other property (including any

part of any land or building or structure (i) in respect of which we have

become the registered Supplier, or (ii) to which you have requested us

to Supply gas under the Contract and to which the Contract relates (this

is usually where you live but it could be a property you’re responsible

for as a landlord, if, for example you have more than one property or are

responsible for paying gas Bills and electricity Bills between tenancies).

Registration – means the recording by the GPRO (for Gas Supply)

and MRSO (for Electricity Supply) of a person as being responsible for

provision of a Supply of Energy to the Meter with effect from a particular

date and the term “Registered” shall be interpreted accordingly;

Regulator – means the Commission for Regulation of Utilities – CRU (or

any successor body or authority);

RGI – means Registered Gas Installer

Schedule of Service Charges – means the schedule of current

Service Charges, available on our Website at https/yunoenergy.ie/

terms-and-conditions

Security – means a deposit of money paid in advance as a Security

against the failure of an electricity or Gas account or Agreement being

fulfilled to terms.

Service Charges – means the Charges payable by you for services/

activities supplied by us to you relating to us Supplying Energy to you,

other than your Tariff, as updated from time to time and the current

Service Charges are set out in the Schedule of Service Charges

Start Date – means the date your Usage begins and we are registered to

Supply Energy to you.

Smart Customer – means a Customer with a Meter that enables the

Customer to avail of Smart Services

Smart Services – refers to a Tariff, the current prices including all variable

charges any standing charge(s) and network/regulated charges which are

designated as smart Tariffs as available on our website and as varied by us

from time to time https://www.yunoenergy.ie/our-services/pricing/rates

Supply Point – means the point shown in a Connection Agreement,

or in any application to Supply at a specific point at the Premises,

where Energy may flow between the local distribution system and your

installation.

Supplier – means a Supplier of Energy licensed by CRU.

Supply - or similar expressions refers to the sale of Energy by us to you,

via the Energy network.

Supply licence – our licences that CRU issued to us for the Supply

of Energy;

Tariff – means our list of current prices including all variable charges, any

standing charge(s) and network/regulated charges , as available on our

website and as varied by us from time to time https://www.yunoenergy.

ie/our-services/pricing/rates

Termination – means the ending of the Contract under Clauses 6,8 or 10

as the case may be.

Termination Notice – means the notice referred to in Clause 8.3 or

Clause 10.1 as the case may be, that you must provide us if you wish to

terminate the Contract.

General Terms and Conditions – these terms and conditions;

Website – means our website at www.yunoenergy.ie (and any and all

successor or replacement websites.

Written / Write / Writing – means any communication in a textual format

which includes letter, email, App notifications and online forms.

Usage – means the Units recorded as consumed by a Meter;

Tariff details.

Variable Rate Plan 9th October 2023

24hr Urban

Ex VAT

Inc VAT

24Hr Unit Rate

30.60 cent/kWh

33.35 cent/kWh

Urban Standing Charge

€242.87 Anually

€264.73 Anually

PSO

€0.00Annually

€0.00 Annually

EAB

€1,665.43

D/N Urban

Ex VAT

Inc VAT

Day Unit Rate

31.85 cent/kWh

34.72 cent/kWh

Night Unit Rate

18.50 cent/kWh

20.17 cent/kWh

Urban Standing Charge

€300.76 Annually

€327.83 Annually

PSO

€0.00 Annually

EAB

€1,553.68

24hr Rural

Ex VAT

Inc VAT

24Hr Unit Rate

30.60 cent/kWh

33.35 cent/kWh

Rural Standing Charge

€299.30 Annually

€326.24 Annually

PSO

€0.00 Annually

EAB

€1,726.94

D/N Rural

Ex VAT

Inc VAT

Day Unit Rate

31.85 cent/kWh

34.72 cent/kWh

Night Unit Rate

18.50 cent/kWh

20.17 cent/kWh

Rural Standing Charge

€362.81 Annually

€395.46 Annually

PSO

€0.00 Annually

EAB

€1,621.31

Prices shown are including & excluding VAT of 9%. These prices are subject to change. Signing up to Yuno Energy is subject

to terms and conditions including a 12 month initial period.

*The current daily standing charge reflects the Public Service Obligation (PSO) Levy of €0.00. Customers will be refunded

through a reduced daily standing charge from March 1st until the end of the current Tariff year on September 30th, 2023.

The daily charge for the 2023-24 Tariff year (starting October 1st) has been set to €0.00.