Furnishings
Management
Section
WELCOME
The information contained in this brochure is designed to make your
transition as smooth as possible. It will answer many of your questions
about
the issue of loaner furniture and appliances and your specific
entitlements. Our goal is to provide you with the best possible service and
make your tour in the local area a comfortable one. If you can assist with
comments and suggestions to help us improve our operation then please do
not hesitate to contact us.
Please note we are closed on all U.K. and M.O.D. holidays
Customer Service Department
Located in the RAF Lakenheath Housing Office, Bldg 429
0800-1600 hrs Monday, Tuesday, Thursday;
0930-1600hrs Wednesday and 0800-1530hrs F
riday.
Telephone: Commerc
ial 01638-527030
or DSN 226-7030
Fax: Commercial 01638-523712 or DSN 226-3712
Email: 48ces.ceac
Self He
lp Pick-up\Turn-ins
Located in Bld 73, Scampton Road, RAF Feltwell
0800-1600 hrs Monday, Tuesday, Wednesday.
0930-1600hrs Thursday, 0800-1530 Friday
Appliance M
aintenance Department
Telephone:
Commercial 01638-527156 or DSN 226-7156
Fax: Commercial 01638-52-7337 or DSN 226-7337
0800-1630 hrs Monday, Tuesday, Wednesday.
0930-1630 hrs Thursday and 0800-1600 Friday
Email: [email protected]
AUTHORIZED SUPPORT
Furnishings Management Section (FMS) exists to issue government-
owned furnishings and appliances to authorized personnel. These
furnishings and appliances will help you establish your household while
your household goods are in transit. Per AFI 32-6004, the USAF
authorizes overseas furnishings and appliance support to:
-Military members assigned to government-owned/leased family housing
-Accompanied and unaccompanied military members in foreign
OCONUS who qualify for government housing but live in the local
community
and r
eceive OHA.
-Government
civilian
employees
in f
oreign O
CONUS wh
o ar
e
entitled t
o LQA and live in the local community.
-FMS cannot provide services for contractor employees.
ACCOUNTS
In general, your requirements for furnishings and appliances should be
identified within sixty (60) days upon arrival into the country. The
sponsor is responsible for establishing the account. Spouses may sign
AF Forms 228 for the acceptance or pick-up of items.
SETTING UP AN ACCOUNT
Accounts can be set up in person, or by phone with fax / email. FMS
requires the f
ollowing documentation to establish your account:
-one copy of PCS orders
-A completed and signed copy of the Landlord Tenant Statement.
Authorized individual
s who are purchasing their own homes are required
to bring a copy of purchase agreement.
- Lease and Proof of BAQ/LQA entitlement for civilian employees.
-Proof of permission to move out of Dorms (form 291)
-Requests for delivery/pickup of items should be made 7 to 10 work days
in advance.
The sponsor is advised they must be present at time of delivery or
pick-up to sign for goods. Members may give a power of attorney to
someone else to perform furnishings transactions.
Customers who miss appointments may be charged the
actual cost to the Government and will be reported to their
organization.
Page 2
Delivery and pickup
appointments are half
day: 0800 - 1200
or 1200-1600
We require a minimum
of 24 hours’ notice if
you wish to cancel
your appointment
Customers who miss
appointments for
pickup and/or delivery
without prior approval
will be rescheduled at
the convenience of the
FMS and may be
charged the actual
cost to the US
Government of the
missed appointment.
-Signed FMS policy briefing and acknowledgement
LOANER FURNITURE
Loaner furniture is intended for a maximum of ninety (90) days while
awaiting arrival of your Household goods (HHG) and again after their
return overseas on PCS out. It is not authorised for personnel moving
out of dormitories. Loaner kits are comprised of:
Dining room table and chairs, sofas, easy chairs, end tables, coffee
tables, beds, and chests of drawers.
Quantities authorized are based upon individual circumstances as
outlined in AFI 32-6004, Attachment 3, Table A3.1.
Your Cust
omer Service representative will assist in advising you as to
what you are entitled to when you are requesting goods.
If circumstances dictate that you will require these items for longer
than ninety days, such as HHG delayed, lost or damaged, contact
FMS to request an extension
DURATION OF TOUR ITEMS
In addition to Loaner furniture, FMS offers Duration of Tour items that
may be retained by the member until they PCS. These items will be
scheduled for delivery at the same time as loaner furniture. The
available types of items include:
Washing machines, dryers, cookers, refrigerators, transformers
and
wardrobes if available.
As with loaner f
urniture, your Customer Service representative will assist
in advising you as to what you are entitled to when you are requesting
goods.
Annotate on your landlord tenant statement the amount of space
available for appliances to ensure that what we deliver will fit both the
space it will stand in and through any doorways it will need to pass.
FMS supplies appliances that run on the local power supply – 240
volts. Ensure that the accommodation you are moving into will be
able to fit the size of appliance you request .
Page 3
Take a
tape measure
with you when you go
to view properties.
This way you can
measure the existing
openings left for
appliances, as well as
the door width to
ensure that the items
you request will fit
the ‘slot’ as well as
the entrance to the
accommodation.
MOVING HOUSE
Economy to Economy Housing
Sponsors living on the economy who move to another economy
home have the following options available to them:
1. Take the items with you.
2. Turn in any items that you do not need and collect any additonal items
needed from the w
arehouse building at RAF Feltwell.
FMS can only provide transportation in this instance if the move is
gover
nment-directed or for foreclosure situations.
A new Landlord Tenant S
tatement is required for the new address if you
are renting, or proof of purchase if buying.
Economy to Government Housing
If you are moving into government quarters, contact an FMS Customer
Service representative to arrange pick-up of items. Your account will then
be transferred to your new address.
- Requests for delivery-pick up of items should be made 7-10 work days in
advance
Contact an FMS Customer Service representative so records
can be updated, and if necessary, to schedule pick-up/delivery
of items.
Change of Personal Details / DEROS
Customers must advise FMS Customer Service of any changes to
your name, DEROS date or address.
Page 4
Page 5
TURN IN AND CLEANING REQUIREMENTS
Contact FMS for turn in of government owned property in
person, by telephone, or e-mail. State the requested date you
would like the pick-up to occur, and what items are to be picked
up. Please ensure that a work, home or mobile telephone
number are provided in case your requested date is not
available.
Requests for pick up must be made 7-10 work days in advance
Prior to turn in, ensure that furnishings are clean. If items are
not cleaned to the required standards, customers have the
option to come to FMS to clean the item(s), or charges will be
made at £32 per item (prices correct at Oct 2015). This includes
both appliances and furniture. This is the amount the contractor
will charge the FMS to clean each item.
Clean all upholstered furniture surfaces free of stains and
pet hair.
Polish wood surfaces.
Dust all transformers.
Appliances – see next page.
Items No Longer Required
If you have items which you no longer need, please bring them
back to FMS.
Arrival of Household Goods
If you have loaner items that cannot be picked up by FMS prior
to the requested delivery date of your household goods, contact
Traffic Management Office (TMO) and inform them. Storage of
your inbound goods is authorized until FMS can collect your
loaner furniture.
You cannot be
cleared through
Virtual Out
Processing before
the items are
returned to the
Furnishings
Management
warehouse.
For a speedy VOP,
email us the copy of
your pick up
paperwork, signed by
the contractor on
the day, and we will
be able to clear you
more quickly. Email
address:
APPLIANCE MAINTENANCE AND CLEANING
Refrigerator
To maintain, wipe seals periodically with a mild bleach solution to
prevent any mold build up. Before return to FMS clean interior and
exterior, removing stains, food particles, grease, etc. Wipe clean and
remove particles from door seals. All removable parts should be
removed, cleaned and replaced in the appliance. When cleaned, the
interior and exterior should be polished with a soft cloth to leave a streak
free finish.
Electric Range (Cooker or Stove)
To maintain, clean drip pans regularly to prevent grease build up. Clean
interior and exterior, removing stains, food particles, grease, etc. Burner
rings must not be placed in water. When cleaned, the interior and exterior
should be polished with a soft cloth to leave a streak free finish.
Washing Machine
Please ensure the filter is cleaned every 2 weeks. Before turn in, clean
interior and exterior. All removable parts should be removed, cleaned
and replaced in the appliance. The soap dispenser should be free of
caked soap and any soap residue. All water should be removed from the
appliance. The drum and agitator should be free of soap film and water
spots. When cleaned, the interior and exterior should be polished with a
soft cloth to leave a streak free finish.
Clothes Dryer
Please clear lint from the lint trap every time the dryer is used. Before
turn in clean interior and exterior. The lint filter should have all lint
removed and should be clean. When cleaned, the interior and exterior
should be polished with a soft cloth to leave a streak free finish.
Dishwasher
Clean interior and exterior. All removable parts shall be removed,
cleaned and replaced in the appliance. The soap dispenser shall be free
of caked soap or any soap residue. All water shall be removed. The
interior walls shall be free of soap film and water spots. When cleaned,
the interior and exterior shall be polished with a soft cloth to leave a
streak free finish.
The instruction booklets contain the details on how to remove
parts for cleaning
Page 6
The interior and exterior
walls of all appliances shall
be free of soap film and
water spots. The exterior
shall be polished with a dry
soft cloth to leave a streak
free finish.
For appliances that fail to
meet the required
standards, the customer
has the option of visiting
FMS to clean the
appliances or being
charged.
Visits to FMS to clean the
appliances should be made
before 2pm. This will allow
you enough time to
complete the cleaning
before the facility closes.
A £25 charge (as of Oct
16)
will be incurred for
each appliance that does
not meet the required
cleaning Standard.
This is the amount the
Contractor will charge the
FMS to clean each
appliance.
APPLIANCE REPAIRS
FMS is responsible for initial connection & final disconnection,
maintenance & repair or replacement of government owned
appliances.
Reporting a Faulty Appliance
Before you report an inoperable appliance, make sure that the
appliance is plugged in and has not blown a fuse or tripped a
circuit breaker.
If the appliance is a washing machine, ensure the water is turned
on and the drain is not clogged.
If the power is turned on and the appliance still does not run or
runs badly, call the FMS Service Call Desk, commercial 01638-
527156. Non-emergency service calls can be reported from 0800-
1600 to appliancerepaircalldesk@us.af.mil.
Emergency service calls can be reported at any time of the
day or night. If you have an emergency and 01638-527156 does
not respond then call 01638-523605. The following are considered
to be emergency calls:
Refrigerators - inoperative, not cooling or freezing
Ranges (Cookers) - oven or 2 or more burners
inoperative
Dishwashers and washing machines - Leaking water under
pressure
Any appliance - Sparking, smoking or fire
No appointments are made for routine or emergency calls. When
you place a
service call, you will need to ensure that someone
will be home from the time the call is placed, as response time for
the contractor is within four hours of your call.
Required information
Sponsor’s SSAN, rank and name.
Address
Telephone number – both home and duty
Appliance type, make and model number (usually located on the
front)
Full description of fault
Customers who miss appointments may be charged the actual cost to
the Government, and will be reported to their organization.
Page 7
All appliances are
designed to work
between ambient
temperatures of
50-90 F (10-32C).
Appliances used outside
this temperature range,
such as from an
outbuilding or garage
may not work correctly.
Oz
