78aa2dd6-b504-4fd4-9e25-923eec98844f

Record ID

Name

Synopsis

Date Opened

Date Closed

1997

EVENS, QUWENT

UNABLE TO GET IN TOUCH WITH CUSTOMER

01/04/2016

1998

MOTT, VIRGINIA

DEVELOPER STILL IN CONTROL OF HOA AND WATER

RIGHTS

01/04/2016

1999

MARTIN, LARA

CUSTOMER WOULD LIKE INFORMATION FOR

WEATHERIZATION

01/04/2016

1990

MARTIN, JAMES

T.

POSSIBLE MULTIPLE RESIDENTIAL DISCONNECTS DUE TO

PROOF OF IDENTITY ISSUE

12/29/2015

01/04/2016

2005

COLE, MELISSA

CUSTOMER WAS DISCONNECTED DURING MORATORIUM

01/05/2016

1980

TUCK, RANDY

POSSIBLE DUPLEX WIRING PROBLEM - BILL HAS BEEN HIGH

FOR FOUR YEARS

12/17/2015

01/05/2016

1966

IDAHO

DEPARTMENT

OF

CORRECTIONS

DOC - KUNA COMPLEX HAS POWER RELIABILITY / QUALITY

ISSUES

08/31/2015

01/05/2016

1966

IDAHO

DEPARTMENT

OF

CORRECTIONS

DOC - KUNA COMPLEX HAS POWER RELIABILITY / QUALITY

ISSUES

08/31/2015

01/05/2016

1966

IDAHO

DEPARTMENT

OF

CORRECTIONS

DOC - KUNA COMPLEX HAS POWER RELIABILITY / QUALITY

ISSUES

08/31/2015

01/05/2016

1965

ARROWROCK

RANCH

HOMEOWNERS

ASSOCIAT

REQUEST FOR A RATE CASE AND AN INVESTIGATION

07/20/2015

01/05/2016

1965

ARROWROCK

RANCH

HOMEOWNERS

ASSOCIAT

REQUEST FOR A RATE CASE AND AN INVESTIGATION

07/20/2015

01/05/2016

1974

HAYES, JAY

ABANDONED POLES AND WIRES NEED TO BE REMOVED,

NEED APPLICATION TO IPUC

12/11/2015

01/05/2016

2000

BROWN, KENT

DELAY IN RESPONDING TO CO, RESOLVED BEFORE I SENT

01/04/2016

01/05/2016

1971

SHERWIN,

DARLENE

TROUBLE GETTING THE LIFELINE APPLICATION PROCESSED

THROUGH COMPANY

12/09/2015

01/05/2016

2010

KNAPP, TEYA

911

CUSTOMER GOT SIGNED UP FOR MORATORIUM PRIOR TO

CALLBACK

01/05/2016

1979

OCHHANDER,

JEREMY

WANTS STAND ALONE DSL, TOLD HAS TO HAVE LAND LINE

12/15/2015

01/05/2016

1985

WOODBURY,

CHERRY

LATE PAYMENT CHARGES AFTER DUE DATE (15 DAYS)

12/23/2015

01/05/2016

4942 Consumer records, closed on or before 9/14/2019, are scheduled for deletion.

Friday, September 15, 2023

2007

ALLEN, JAY

INQUIRY - CAN THE COMPANY LEGALLY REBILL FOR A BAD

METER

01/05/2016

2008

SPENCER,

JOLENE

CUSTOMER IS INTERESTED IN WEATHERIZATION

PROGRAM//EL ADA CAP

01/05/2016

1986

DAY, WALLY

LEVEL PAYMENT, REBILLED AMOUNT, FAILURE TO

COMMUNICATE WITH CUSTOMER

12/23/2015

01/05/2016

1988

DAHLSTROM,

JANE

CUSTOMERS HAD A FAULTY MODEM

12/28/2015

01/05/2016

2016

MADISON

COUNTY

SHERIFF'S

DEPARTMENT

INQUIRY: SHERIFF WANTED TO KNOW MORATORIUM RULE

NUMBER

01/06/2016

1993

LINSCOTT,

MARK

RECEIVED EMAIL ABOUT OWNERSHIP CHANGE AND RATES

GOING UP

12/30/2015

01/06/2016

1991

ANDRING, JOEL

QUESTIONS ABOUT WATER CO, WHERE TO SEND PAYMENT

12/29/2015

01/06/2016

2011

TURNIPSEED,

DALE

INQUIRY: DO RATE PAYERS PAY FOR THE TV ADS IDAHO

POWER RUNS ON THE FISHERIES?

01/05/2016

01/06/2016

3307

CLEMMER,

AUDREY

CUSTOMER UPSET THAT THE POWER WAS NOT RESTORED

AS SOON AS BILL WAS PAID

01/06/2016

2009

JOHNSON,

LAURA

RESOLVED PRIOR TO CONTACT

01/05/2016

01/07/2016

1987

BOYLES, BRUCE

POSSIBLE ISSUE WITH CALL REJECTION FEATURE

12/23/2015

01/07/2016

1984

CLARK, JIM

BUNDLED PACKAGE PRICING INTERNET ONLY - NO JURIS

12/22/2015

01/07/2016

1992

VANCOUR,

MYRNA

OBJECTS TO HAVING TO WAIT FIVE WEEKS FOR NEW

SERVICE

12/30/2015

01/07/2016

3306

HOLLOWAY,

DAN

RESOLVED PRIOR TO CONTACT

01/06/2016

01/07/2016

2004

CLARK, KRISTINE

911

COMPANY RECONNECTED PRIOR TO PLEDGE, CUSTOMER

TO MAKE ARRANGEMENTS

01/05/2016

01/07/2016

1973

FEHRINGER,

VINCE

CUSTOMER IS DISPUTING A CHARGE FOR UNREAD USAGE

DUE TO A FAILED METER

12/07/2015

01/08/2016

3310

CUDDY, BILL

TDS DAMAGED A WATERLINE WHEN INSTALLING FIBER

OPTIC LINES

01/07/2016

01/11/2016

3309

GARDNER,

BARBARA

TRYING TO GET MORATORIUM SET UP

01/07/2016

01/11/2016

1983

NELSON, VANCE

& MARILYN

KEEPS GETTING BILLED FOR DIRECTORY ASST, NOT USING

12/22/2015

01/11/2016

Friday, September 15, 2023

3316

UNKNOWN, REX

INQUIRY: DID NOT KNOW WHO SUEZ WATER WAS

01/11/2016

3321

VINCEN, DAN

FORGOT TO PAY BILL

01/11/2016

3328

DELGADO,

IRENE (911)

COMPANY REFUSES TO RECONNECT AFTER BILL WAS PAID

01/12/2016

3317

ANDERSON,

JAMIE

NO CONTACT, CBR BAD

01/11/2016

01/12/2016

3319

BROWN, STEVE

TRIPLE CROWN WATER COMPANY - PRESSURIZED

IRRIGATION - NO JURIS

01/11/2016

01/12/2016

3326

BURGIN, DAVID

& DELORES

SENT PAYMENT TO PUC BY MISTAKE

01/12/2016

1994

HUNSUCKER,

WAYNE

INTERENT DOWN AGAIN - ONGOING ISSUE

12/31/2015

01/12/2016

3322

GONO,

HEATHER

NO CONTACT, COULD NOT REACH CUSTOMER

01/11/2016

01/13/2016

3314

GUILLEN, LUCILA

CLAIMS THEFT OF POWER FROM HER RESIDENCE FROM

ANOTHER RESIDENT

01/08/2016

01/13/2016

2015

WAGEMAN,

MATT

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

01/06/2016

01/13/2016

3332

LARSON, MARK

NEVADA - RTI NO LONGER OFFERS LD, NEW CARRIER

CHARGES LD FOR LOCAL CALLS

01/13/2016

3305

MORENO,

JOHNATHAN

IPC SUING CUSTOMER FOR PAST DUE BILL

01/06/2016

01/13/2016

3311

PRICE, DOUG

BILL FROM PRIOR ADDRESS - NO ASSISTANCE AVAILABLE,

NO ARRANGEMENT POSSIBLE

01/08/2016

01/13/2016

3325

UNKNOWN,

MELIINDA

CANNOT GET IN CONTACT WITH CUSTOMER

01/12/2016

01/14/2016

3313

MAUDULIN, BILL

CANCELLED SERVICE END OF DECEMBER AND IS NOW

BEING BILLED $196

01/08/2016

01/14/2016

1996

CAMPOS,

MICAELA

BROKEN ARRANGEMENT, CAN'T GET THROUGH TO

CUSTOMER SERVICE

12/31/2015

01/14/2016

1989

LATTIMER,

SCOTT

BILLING NOT AS PROMISSED AT SIGN UP

12/28/2015

01/14/2016

3308

CHARCHAN, KIM

CUSTOMER WOULD LIKE TO KNOW HER CURRENT LEVEL

PAY AMOUNT

01/07/2016

01/14/2016

3327

DREADFULWATE

R, JUSTIN (911)

COMPANY HAS BEEN NOTIFIED THERE ARE MINORS IN THE

HOME - 1/11 DISCONNECTED

01/12/2016

01/14/2016

Friday, September 15, 2023

2013

BETCHAN, JERRY

TRYING TO GET DSL RESTORED, WAS SUPPOSED TO BE

CHANGED TO STAND ALONE

01/05/2016

01/14/2016

3330

RUSSELL, GENA

SERVICE TURNED OFF DURING MAINTENANCE. CHECK ON

METER

01/13/2016

01/14/2016

3339

YOUMANS,

LADONNA

CUSTOMER NEEDED TO MAKE PAYMENT BY PHONE,

REDIRECTED TO THE COMPANY

01/15/2016

1981

ARMSTRONG,

JOSEPH

INQUIRY - REQUIREMENT FOR CONNECTING TO RAFT RIVER

CO-OP

12/18/2015

01/15/2016

3331

SMITH, SAM

CLOSED WITHOUT CONTACT

01/13/2016

01/15/2016

3345

VANCE, SHERRY

CUSTOMER HAS A LOST CHECK//CUSTOMER IS IN

WASHINGTON

01/15/2016

3337

CLARK, JULIA

CUSTOMER THOUGHT SHE WAS GOING TO BE

DISCONNECTED

01/15/2016

3341

KELLER, APRIL

CLAIMS AMOUNT OWED IS EX-HUSBANDS BILL AND

WANTS TO KNOW RULE

01/15/2016

3318

HAND, WYATT

CUSTOMER NEEDS CONTACT INFO FOR LIFELINE

01/11/2016

01/15/2016

3336

HALE, MARVIN

911

CUSTOMER THREATENED COMPANY, FINALLY MADE

PAYMENT TO RESTORE SERVICE

01/15/2016

01/19/2016

3346

MARKETTI,

JASON

UNBUNDLING VERIZON WIRELESS FORM CENTURYLINK -

NEEDS TO PAY

01/19/2016

3312

SAGEHORN,

VENUS

CUSTOMER DOES NOT WANT TWO LATE CHARGES FOR

BUNDLED SERVICE

01/08/2016

01/19/2016

1982

WELLS, PAMELA

FIVE YEAR PRICE LOCK - PRICES ARE GOING UP - LATE FEES,

411 CALLS, NO LIFELINE

12/18/2015

01/19/2016

1975

JOHNSON,

BRIAN

WILL NOT WAIVE EARLY TERM FEE EVEN THOUGH INTERNET

SPEED IS NOT AS ADVERTISED

12/14/2015

01/19/2016

3351

HOLM, JOAN

CUSTOMER WAS TRYING TO PAY A BILL

01/19/2016

3323

BRADY,

REBECCA

NEED HOME VISIT, BASEBOARD HEATING

01/11/2016

01/19/2016

3349

KURTZ, KRISTA

POOR CUSTOMER SERVICE

01/19/2016

3347

ST JOHN. GAIL

REDIRECTED TO THE STATE TAX COMMISSION

01/19/2016

3348

POCATELLO

SEWING

SCHOOL

RISE BROADBAND - NO JURIS

01/19/2016

3359

STATION GRILL

WANTS SERVICE TURNED OFF BUT STILL BEING BILLED

01/20/2016

4614

EICHELBARGER,

DERICK

QUESTIONING NOTICE PROCEDURE, CITY SYSTEM, NO

JURISDICTION

01/20/2016

Friday, September 15, 2023

4615

KOSKELLA,

STEVEN

CAN NOT AFFORD HOOK-UP FEES BEING REQUESTED

01/20/2016

3342

BOHNSTEAD,

HOLLY

CLOSED WITHOUT CONTACT

01/15/2016

01/20/2016

3355

WILLIAMS,

LINDA

LOOKING FOR REBATE FOR NEW ELECTRIC FURNACE -

01/19/2016

01/20/2016

4610

GIESE, DALE

CITY OF PLUMMER - NO JURIS

01/20/2016

1970

BEATTIE, KELLY

DISCONNECTION, BILLING, ACCOUNT, AND SERVICE ISSUES

11/19/2015

01/20/2016

3329

ANDERSON,

GLENDA

BATTERY BACKUP ISNT WORKING DURING POWER OUTAGE

01/12/2016

01/20/2016

3352

CHAVEZ, JOSE

$700 BILL FOR TWO MONTHS - PART TIME RESIDENCE

01/19/2016

01/21/2016

3340

BAYSIDE SOUTH

CONDO HOA

HOA DOES NOT WISH TO HAVE COMMON AREAS ON

SCHEDULE 012

01/15/2016

01/21/2016

4616

JONES,

JACQUELYN

INQUIRY: WANTED INFORMATION ABOUT PHONE

ASSISTANCE

01/20/2016

01/21/2016

4618

POCATELLO

SCHOOL

DISTRICT

QUESTIONS ABOUT MORATORIUM

01/21/2016

4620

ROVELO, NANCY

QUESTIONS ABOUT LINE EXTENSIONS

01/21/2016

4625

HUERTA ,

ALISON

INQUIRY - NEEDED INFORMATION ON GETTING

RECONNECTED

01/22/2016

4623

CARLSON,

CHRISSY

IDHW HAD QUESTIONS ABOUT MORATORIUM

01/22/2016

3357

DEEN, MICHELLE

ALREADY GOT ASSISTANCE, NEEDS ARRANGEMENT

01/20/2016

01/22/2016

4626

BAYER, KAYLA

CUSTOMER IS SCHEDULED FOR DISCONNECT

01/22/2016

1972

GUESS, DAVID

EARLY TERMINATION FEES, LOCKED NUMBERS, SLOW TO

PORT

12/09/2015

01/22/2016

1972

GUESS, DAVID

EARLY TERMINATION FEES, LOCKED NUMBERS, SLOW TO

PORT

12/09/2015

01/22/2016

3315

PEACHES PETS

LATE PAYMENT CHARGES CHANGED IN JULY 2015

01/08/2016

01/22/2016

3334

TOTAL SYSTEM

SERVICES

SERVICES ADDED AND PRICES INCREASED AFTER PROMO

PERIOD

01/14/2016

01/22/2016

4628

HANLON,

HEATHER

CABLEONE WILL NOT COMPLETE PHONE CONTRACT

01/25/2016

Friday, September 15, 2023

4631

UNKNOWN,

SHARMAN

CUSTOMER RESLOVED BEFORE I CALLED

01/25/2016

4632

JOHNSON,

ROBYN

CITY OF ROBERTS - NO JURIS - CITY WON'T ALLOW

RESIDENT TO SET UP WATER SERVICE

01/25/2016

4633

HATFIELD,

JENNIFER

LOOKING FOR ASSISTANCE TO GET SERVICE RECONNECTED

01/25/2016

3356

OLSSON,

PATRICIA

UNABLE TO GET IN TOUCH WITH CUSTOMER

01/19/2016

01/25/2016

4636

EVANS, ART

INQUIRY - CUSTOMER HAS HIGH BILL, WANTS TO KNOW

WHAT HE CAN DO

01/25/2016

4634

WILLIAMS, INEZ

INQUIRY: WANTED TO KNOW WHAT COULD BE DONE

ABOUT TENANTS HIGH BILL

01/25/2016

4630

HAWKINS,

JESSICA (911)

CUSTOMER WOULD LIKE TO BE RECONNECTED

01/25/2016

4629

RHODEN,

AMARISSA

LANDLORD THREATING TO DISCONNECT IF TENANT

PAYMENT IS NOT MADE

01/25/2016

4640

HALE, MARVIN

911

CUSTOMER CONTACTED COMPANY, SIGNED UP FOR

MORATORIUM BASED ON MSG EFT

01/26/2016

4638

KENT, CORY

CITY OF IDAHO FALLS - POWER AND WATER - NO JURIS -

NO MORATORIUM

01/26/2016

4641

SCHUNKE,

DAVID

INQUIRY: THERE IS STILL A CUSTOMER BASE THAT PREFERS

PERSON-TO-PERSON CONTACT

01/26/2016

3358

TRIVEDI, SANJAY

PACKAGE RATE HIGHER THAN QUOTED BY SALES REP AND

SAVE DEPT

01/20/2016

01/26/2016

1968

KIMBALL, SCOTT

SERVICE DISCONNECTED DUE TO INCORRECT MAILING

ADDRESS - BILL NOT RECEIVED

10/21/2015

01/26/2016

2003

LIMA, JAYME

(911)

CUSTOMER HAS A SHUTOFF NOTICE BUT HAS NOT

RECEIVED BILLS SINCE OCT 2015

01/05/2016

01/26/2016

4624

LINK, KIARA

911

NEEDS ARRANGEMENT AND POSSIBLY ASSISTANCE TO

PREVENT DISCONNECTION

01/22/2016

01/26/2016

1977

STEWART,

SCOTT

TOLD PORTING OF PHONE NUMBER TO NEW RESIDENCE IS

NOT POSSIBLE BUT CLIAMS IT IS

12/14/2015

01/27/2016

1995

LANE, STACY

(911)

CUSTOMER WOULD LIKE TO BE CONNECTED SOONER

12/31/2015

01/27/2016

3343

THOMAS,

JEREMY

INTERMITTENT SERVICE - NOW PHONE LINE NOT WORKING

01/15/2016

01/27/2016

3344

ROBERTSON,

MARIANNE

CUSTOMER WOULD LIKE ACCESS TO HIGHSPEED

INTERNET/BETTER CUSTOMER SERVICE

01/15/2016

01/27/2016

1978

DEPT. OF

VETERANS

AFFAIRS (911)

RATE INCREASE AND PENDING DISCONNECTION 12/21/15

OF 13 VA FACILITIES

12/14/2015

01/27/2016

Friday, September 15, 2023

4644

TORRES,

BRANDIE

INQUIRY - IN NEED OF PAYMENT ASSISTANCE

01/27/2016

3360

MASON, JAMES

RECEIVED "NOTIFICATION OF REVERT TO SERVICE" NOTICE-

PROPERTY SOLD IN 2002

01/20/2016

01/27/2016

3360

MASON, JAMES

RECEIVED "NOTIFICATION OF REVERT TO SERVICE" NOTICE-

PROPERTY SOLD IN 2002

01/20/2016

01/27/2016

4642

MARTIN, TRACY

CUSTOMER WOULD LIKE TO GET IN CONTACT WITH A

SUPERVISOR AT COMPANY

01/26/2016

01/27/2016

4637

DELSMAN,

DIANE

CUSTOMER THINKS BILL FOR GARAGE IS TOO HIGH

01/25/2016

01/27/2016

4650

BROWER,

JUSTIN

POWER SHUT OFF TODAY, TRYING TO REACH CO

01/28/2016

1969

YES MORTGAGE

(YOUR EQUITY

SOURCE)

METER MIX UP, WANTS LONGER REFUND PERIOD

11/17/2015

01/28/2016

4649

ALFLEXOR, SARA

CUSTOMER DID NOT MEAN TO CALL IPUC

01/28/2016

4654

GONZALES,

MARSOL

CITY OF WILDER - LOOKING F0R HELP TO PAY DEPOSIT

01/28/2016

3324

COMOROSKY,

MARTIN

MONTHLY CHARGES AND HIGH BILL

01/12/2016

01/28/2016

3333

MC CURDY,

SHARON

PROBLEM ON COMPANY SIDE NOT GETTING REPAIRED

01/13/2016

01/28/2016

4619

CHAVEZ,

PAMALA

COMPANY CONTINUES TO BILL FOR PREVIOUS ADDRESS

01/21/2016

01/28/2016

4648

LAVEY, MIKE

ELECTRONIC BILLING NOT RECEIVED

01/28/2016

3335

MC COY,

CRISHAWN

TELEMARKETER SPOKE WITH DAUGHTER

01/14/2016

01/29/2016

4652

KOSKELLA, SKIP

CAN NOT AFFORD HOOK-UP FEES BEING REQUESTED

01/28/2016

01/29/2016

4658

LOCKHART,

THOMAS

CANNOT GET IN CONTACT WITH CUSTOMER

01/29/2016

4653

BILLMAN,

MELISA

CUSTOMER IS HAVING AN ISSUE WITH THE LANDLORD FOR

BILLING

01/28/2016

01/29/2016

3338

TEICH, BOB

CUSTOMER MOVED WITH PROMISE OF INTERNET

ACCESS/NOW ACCESS IS DENIED

01/15/2016

01/29/2016

4664

SAGE-SATTLER,

REBECCA

OLD BILL TRANSFERED, NOW UP FOR DISCONNECTION

02/01/2016

Friday, September 15, 2023

9

COSKEY,

PHYLLIS

QUESTIONS ABOUT WHO SERVES THE AREA

02/01/2016

2

SEITZ, DOUGLAS

SUBDIVISION NEXT TO EAGLE WATER - NOW SUPPLIED BY

SUEZ WATER

02/01/2016

3350

MC INTON,

KATHRYN

CUSTOMER WOULD LIKE TO DOCUMENT POOR CUSTOMER

SERVICE/CANCEL SERVICE

01/19/2016

02/01/2016

5

DORE, DANIELLE

CUSTOMER IS RECEIVING BILLS AT HER BUSINESS BY

MISTAKE

02/01/2016

6

KENNEDY,

FRANK

FEELS FEE IS NO LONGER NECCESSARY

02/01/2016

02/02/2016

4663

SHERWIN,

DARLENE (911)

NEEDS ASSISTANCE IN PAYING BILL OVER THE PHONE - BILL

IS PAST DUE

01/29/2016

02/02/2016

7

BALTZELL, JERRY

EAST GREEN ACRES IRRIGATION DISTRICT - NO JURIS -

INCLUDES DRINKING WATER

02/01/2016

02/02/2016

12

SANCHEZ, JAMIE

LIFELINE CREDIT

02/02/2016

4639

SCHAIBLE,

DAVID

NOT HAPPY ABOUT SEPERATE METER FOR HOUSE AND

SHOP

01/26/2016

02/02/2016

10

FRAYER,

DOROTHY

UNITED ELECTRIC CO-OP, NON REGULATED -

DISCONNECTED 2/1 W/O NOTICE

02/02/2016

4613

STEPHENS,

BONNIE (911)

TECH DUE 1/19, NO SHOW/CALL, CUST MEDICAL ISSUES;

VIOLATION-RULE 502.01.A

01/20/2016

02/02/2016

4613

STEPHENS,

BONNIE (911)

TECH DUE 1/19, NO SHOW/CALL, CUST MEDICAL ISSUES;

VIOLATION-RULE 502.01.A

01/20/2016

02/02/2016

4613

STEPHENS,

BONNIE (911)

TECH DUE 1/19, NO SHOW/CALL, CUST MEDICAL ISSUES;

VIOLATION-RULE 502.01.A

01/20/2016

02/02/2016

4659

ORION

INTEGRATION

GROUP

HIGH CONSUMPTION IN AIRPLANE HANGAR, CUSTOMER

TO REWORK SYSTEM

01/29/2016

02/02/2016

4659

ORION

INTEGRATION

GROUP

HIGH CONSUMPTION IN AIRPLANE HANGAR, CUSTOMER

TO REWORK SYSTEM

01/29/2016

02/02/2016

15

THE STORAGE

COMPANY

REGULATOR STATION LEAKING AGAIN

02/03/2016

3

MC DERMOT,

RICHARD

UNABLE TO CONTACT CUSTOMER - POSSIBLE BILLING

ISSUE

02/01/2016

02/03/2016

16

BANKS, JAMES

SR.

UNHAPPY WITH THE COST AND SPEED OF INTERNET

SERVICE FROM SUDDEN LINK

02/03/2016

4635

CAMMANN, JEFF

WOULD LIKE CABLE RUNNING ACROSS BACKYARD BURIED

01/25/2016

02/03/2016

Friday, September 15, 2023

2002

PAVIA, VIRGINIA

WAITING ON LEAK ADJUSTMENT

01/04/2016

02/03/2016

17

DUNN, JOE

INQUIRY - ADVERTISING ON POWER POLES

02/03/2016

4

COUGAR DAVES

NOT HAPPY ABOUT HAVING TO JUMP THROUGH HOOPS

TO GET INFO

02/01/2016

02/03/2016

4646

BURK, JESSE

OLD BILL SHOWING UP WELL OVER A YEAR LATER

01/27/2016

02/04/2016

4612

SENITZ, PEARL

CANT MAKE LD CALLS ALL OF A SUDDEN

01/20/2016

02/04/2016

18

PRICE, CHRIS

DSL HELD ORDER, CAN'T GET ANY UPDATES

02/03/2016

02/04/2016

25

PORTER, ED

CUSTOMER IS HAVING BILLING ISSUES FOR PROPANE

REFILLING

02/04/2016

24

WIEBELHAUS,

JENNIFER

TROUBLE SIGNING UP FOR ITSAP

02/04/2016

4617

HOFFMAN,

DAVID

CUSTOMER WOULD LIKE CHAGRES AND FEES ON HIS BILL

EXPLAINED

01/21/2016

02/04/2016

3353

ANDERSON,

LOREN

CONSUMER CONCERNED ABOUT IDENTITY THEFT

01/19/2016

02/04/2016

2014

POSITIVE

ACTION

MISSLED BY TELEMARKETER

01/05/2016

02/04/2016

32

BURNETT, TOBY

CITY FOF NAMPA - TROUBLE RECONNECTING WATER

SERVICE

02/05/2016

30

GRESS, DENNIS

DOES NOT AGREE WITH CUSTOMER SERVICE CHARGE

02/05/2016

26

BAKER, ROBERT

(911)

CUSTOMER WOULD LIKE TO HAVE POWER RESTORED

02/05/2016

3320

BENTZ, LILLIAN

BATTERY BACKUP NOT WORKING

01/11/2016

02/05/2016

4622

CAHILL, PAUL

ONGOING OUTAGE AND VOICE QUALITY ISSUES - INSIDE

WIRING ISSUES

01/22/2016

02/05/2016

28

GEM FOREST

PRODUCTS

SCHEDULE 19 - LARGE POWER - DEMAND CHARGE

02/05/2016

02/08/2016

1976

BUCKLEY,

SARAH

MULTIPLE INSTANCES OF DAMAGE TO HOME BECAUSE OF

FAULTY IPC EQUIPMENT

12/14/2015

02/08/2016

33

DOVER, ALLEN

CUSTOMER RESOLVED ISSUE

02/08/2016

34

FISHER, MARY

CUSTOMER WAS CONCERNED ABOUT A BATTERY BACKUP

FOR HER O2

02/08/2016

37

ANDREGG,

DANIEL

MERIDIAN WATER, NON REGULATED - HIGH BILL

02/08/2016

Friday, September 15, 2023

38

ADVANCED

CONTRACTING

SERVICES

INQUIRY: WHO MANAGES OR MONITORS LIHEAP IN IDAHO

02/08/2016

39

SCHEDLER

MACK

INSURANCE

PROBLEMS WITH DEX BILLING - REFERED TO IAG

OCNSUMER PROTECTION

02/08/2016

4647

LUCKY PEAK

POWER PLANT

CHARGES FOR AN ADDITIONAL MONTH AFTER LINE WAS

DISCONNECTED

01/27/2016

02/08/2016

35

ARRIGA, WENDY

NEEDS PAYMENT ASSISTANCE

02/08/2016

1

BOY BLUE

CONSTRUCTION

CUSTOMER WOULD LIKE TO PORT NUMBER FROM ATT-T TO

VOIP

02/01/2016

02/09/2016

4660

JEFFERES,

DAMION

FAILED TO NOTIFY COMPANY TO DISCONNECT SERVICE

THEN MOVED

01/29/2016

02/09/2016

42

KIRTLEY, WAYNE

(911)

CUSTOMER THOUGHT HE WAS SCHEDULED FOR

DISCONNECTION

02/09/2016

13

SANTIAGO,

ISABELL

NO CONTACT, THEY DID NOT RETURN MESSAGES

02/03/2016

02/09/2016

41

FUNK, FELICIA

CUSTOMER RESOLVED BEFORE I CALLED

02/09/2016

45

FLYNN, CAYLA

(911)

BILL PAID IN JANUARY, IVR ISSUES

02/09/2016

31

GREER,

HEATHER (911)

NEEDS TO PROVIDE PROOF OF IDENTIY AND STILL LIVING

AT RESIDENCE

02/05/2016

02/09/2016

2012

WALTERS &

WALTERS

NOT HAPPY ABOUT DAMAGE TO LINE

01/05/2016

02/09/2016

47

CARPENTER,

DEBBIE

REDIRECTED THE CUSTOMER TO THE COMPANY

02/09/2016

50

EVANS,

RICHARD

CITY OF CALDWELL - NO JURIS

02/10/2016

51

COOK, BRIAN

INQUIRY: QUESTIONS ON ELECTRIC CODE AND

MASTER/SUB-METERING RATES

02/10/2016

19

WATERS, LESLIE

PAID TECH TO STOP DISCONNECT, WHAT IS NEXT STEP

02/03/2016

02/10/2016

1289

SANDOVAL,

BEATRICE

CUSTOMER WAS LOOKING FOR FINANCIAL ASSISTANCE

02/11/2016

54

SWANSON, KIM

COMPLAINT IS NOT AGAINST A REGULATED UTILITY

02/11/2016

55

ORESIK, MARY

JANE

AMERIGAS, NON REGULATED - CO WILL NOT PAY FOR

BACKHOE EXPENSE

02/11/2016

Friday, September 15, 2023

20

MC CORMICK,

MICHAEL

UNAWARE OF DEPOSIT. WILL PAY BUT REQUESTING

CONSIDERATION

02/04/2016

02/11/2016

56

DELSMAN,

DIANE

CUSTOMER WOULD LIKE PREVIOUS USAGE FOR NEW

PROPERTY

02/11/2016

43

HEARTLAND R V

WANTS REVIEW OF COST ESTIMATE FOR REMOVAL OF

FACILITIES

02/08/2016

02/11/2016

52

ISAAC, STAN

CUSTOMER RESOLVED BEFORE I CALLED

02/11/2016

2001

ADAMS, LISA

CUSTOMER IS ATTEMPTING TO APPLY FOR LIFELINE BUT

FAX WAS LOST BY QWE-T

01/04/2016

02/11/2016

4611

GALLAGER,

WILLIAM

CLAIMS LONG DISTANCE CHARGES WERE SUPPOSED TO BE

REMOVED FROM BILL

01/22/2016

02/11/2016

1290

KEAVY, RICHARD

NOT HAPPY ABOUT CENTURYLINK NOT SHARING NUMBERS

FROM CALL TRACE

02/11/2016

4656

GREEN, JAMES

DISAGREEMENT ABOUT SUPPOSEDLY WAIVED

RECONNECTION FEE

01/29/2016

02/12/2016

11

PROCTOR,

DAVID

INTERNAL WIRING DEFECTIVE - OUTPULSING - 411 CALLS

BEING BILLED TO HIOME

02/02/2016

02/12/2016

29

CALDWELL, RICH

COMPANY CHARGED CUSTOMER WITHOUT A SIGNED

WORK ORDER

02/05/2016

02/12/2016

49

ORTEGA, ELVIRA

UNABLE TO GET IN TOUCH WITH CUSTOMER

02/10/2016

02/12/2016

40

UNKNOWN,

CHERYL

CLOSED WITHOUT CONTACT

02/08/2016

02/12/2016

1294

HYNDMAN,

ALEX

QUALIFIES FOR WX FOR HIS HOUSE - REFERRED TO EICAP

02/12/2016

4661

THOMAS,

ELIZABETH

SUBMETERED BILLING MAY BE AT HIGHER RATE THAN

ALLOWED, USAGE NOT SPECIFIED

01/29/2016

02/12/2016

4645

CARPENTER,

TERRY

INTERNET BILLING INCORRECT AGAIN - MISSING PROMO

CODE

01/27/2016

02/12/2016

4627

SNYDER, AL

CUSTOMER IS HAVING ISSUES WITH POOR

RECEPTION/INTERNET

01/22/2016

02/16/2016

1304

BOWENS, DR.

CUSTOMER DID NOT KNOW WHO SUEZ WAS.

02/16/2016

53

BRUTSMAN,

TAMI

NEEDS PAYMENT ASSISTANCE

02/11/2016

02/16/2016

1296

LOPEZ,

JOHANNA

PROBLEM WITH LANDLORD

02/16/2016

1297

TRIPLEY, DAVE

CUSTOMER CALLED THE PUC BY MISTAKE

02/16/2016

Friday, September 15, 2023

1300

ALGHITH,

ABDUL

CUSTOMER WOULD LIKE IN FORMATION PERTAINING TO

UTILITIES IN NOTUS

02/16/2016

22

RAYMOND,

TERRY

INQUIRY: RV PARK POSSIBLY OVERCHARGING FOR

ELECTRICITY

02/04/2016

02/16/2016

4657

MUIR, JACK

CUSTOMER CLAIMS TO HAVE UNRELIABLE SERVICE

01/29/2016

02/16/2016

1292

GOODWIN,

ALEXIA

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

02/12/2016

02/16/2016

48

PETERS, DAVID

CUSTOMER HAD SERVICE DISCONNECTED WITHOUT

AUTHORIZATION THEN BILLED BY QWE-T

02/09/2016

02/16/2016

1302

TOPPER, EMILY

TRYING TO GET ITSAP SET UP

02/16/2016

1299

CARBALLEDO,

LOURDES

PAID $150 TO STOP DISCONNECT 2/16-KIDS, NO

MORATORIUM OR WINTER PROTECT OFFERED

02/16/2016

02/17/2016

1967

MC CAIN

FOODS

CUSTOMER IS HAVING ISSUES WITH MIXED OWNERSHIP OF

FACILITIES

09/15/2015

02/17/2016

1309

DAHLGREN,

DICK

WANTED TO KNOW WHERE TO SEND HIS PAYMENTS

02/17/2016

1307

SANCHEZ,

MARIA

CONSUMER CALLED PUC INSTEAD OF UTILITY

02/17/2016

1310

FWEET, BRITNEY

NAMPA CITY WATER, NON REGULATED - WOULD NOT

ALLOW PAYMENT ARRANGEMENT

02/17/2016

8

BATELLE

ENERGY

RESOURCES

WANTS INFO ABOUT PURCHASING GAS FOR COMPANY

02/01/2016

02/17/2016

8

BATELLE

ENERGY

RESOURCES

WANTS INFO ABOUT PURCHASING GAS FOR COMPANY

02/01/2016

02/17/2016

1311

DAVIES, DREW

(911)

CUSTOMER WAS DISCONNECTED TODAY AND CANNOT BE

RECONNECTED

02/17/2016

1313

HATHAWAY,

JANELL

CUSTOMER DOES NOT LIKE $600 LIMIT FOR CREDIT CARD

TRANSACTIONS

02/18/2016

1315

CHIRSTINA,

JUDY

CUSTOMER DOES NOT LIKE THAT DEX EMPLOYEES ENTERED

HER BACK YARD

02/18/2016

1312

HOLT, BRAIN

SUPPOSEDLY TRIBE IS HOLDING UP POWER TO ADDRESS

02/18/2016

1306

DAVIS, ANDREW

CANNOT GET THROUGH TO CUSTOMER SERVICE TO

CANCEL INTERNET SERVICE

02/16/2016

02/18/2016

3354

KOESTER, KEVIN

LINE CURRENTLY NOT WORKING - TEMPORARY LINE ON

TOP OF THE GROUND FOR 3 YEARS

01/19/2016

02/18/2016

Friday, September 15, 2023

1308

DUNCAN, ARIS

ATTEMPTED TO MAKE PAYMENT WITHOUT SUCCESS

02/17/2016

02/18/2016

4651

BOHN, VICKIE

(911)

TRIBAL LIFELINE ASSISTANCE DENIED, PHONE

DISCONNECTED 1/28/16

01/28/2016

02/18/2016

1291

MORGAN, RICK

FOUR DIFFERENT BILLS FROM PREVIOUS ACCOUNT

02/12/2016

02/19/2016

1301

MORRISON,

MICHAEL

COLLECTIONS FOR WIRELESS ACCOUNT NOT THE

CUSTOMERS

02/16/2016

02/19/2016

1298

SPALTRO, PAM

CLOSED WITHOUT CONTACT

02/16/2016

02/19/2016

44

CRITES, JASON

COMPANY DIDN'T CONSIDER CUSTOMER USE OF WOOD

HEAT, USE OF WATER HEATER ONLY

02/09/2016

02/19/2016

1317

UNKNOWN,

ZACK

CONTACTED COMMISSION BY MISTAKE

02/19/2016

02/22/2016

27

KASTON,

RRASHEL

DIRECT TV WAS CANCELLED BUT STILL BEING FOR THE

ENTIRE MONTH

02/05/2016

02/22/2016

1316

ROBERTSON,

ROSELIEN (911)

CLAIMS $100 PAYMENT WAS MADE

02/18/2016

02/22/2016

1320

BUSULADZIC,

KRISTY (911)

CUSTOMER WOULD LIKE AN EXTENSION

02/22/2016

1323

UNKNOWN,

MARY

TRYING TO GET A HOLD OF COMPANY AFTER HOURS

02/22/2016

1328

SEARLE, STAN

WANTS TO BE ON INTERESTED PARTY LIST FOR CASE

02/23/2016

1327

NOBLE, JESSICA

CALLED IN ERROR

02/23/2016

1314

EXPO EXXON

COMPANY WILL NOT REIMBURSE FOR METER MEASURING

1.5% HIGH

02/18/2016

02/23/2016

14

MC COY,

CRISHAWN

TELEMARKETER TRICKED DAUGHTER INTO SIGNING UP

02/03/2016

02/24/2016

46

CARLSON,

ALBERT

OLD BILL SHOWED UP ON CREDIT REPORT, BEEN TRYING TO

GET IT FIXED

02/09/2016

02/25/2016

1322

HARMON, ERIC

NO CUSTOMER PAYMENTS SINCE ACCOUNT WAS OPENED

IN MAY 2015,

02/22/2016

02/25/2016

1337

ROBERTSON,

HAROLD

FEELS BILL SHOULD HAVE BEEN LOWER WITH

CONSERVATION MEASURES

02/25/2016

1334

LOTS, JEREMY

CUSTOMER FORGOT TO CANCEL SERVICE, NEW OWNERS

WON'T PAY FOR OLD BILLS

02/24/2016

02/25/2016

1340

BRUNNER,

DEBBIE

ANNYOUNG TELEMARETING CALLS

02/26/2016

Friday, September 15, 2023

2642

MATTULAT,

VANETA

CUSTOMER UNHAPPY SHE HAS TO CALL TO NEGOTIATE

COST OF INTERNET SERVICE - ONGOING

02/29/2016

1343

PARISH, ANNA

BROKEN ARRANGMENT / ADDRESS ISSUE / BUDGET PAY

02/29/2016

1303

PARKER, RYAN

CUSTOMER'S USAGE HAS TRIPLED IN THE LAST MONTH

02/16/2016

02/29/2016

2638

COOK, LISA

(911)

CUSTOMER WOULD LIKE TO DECLARE MORATORIUM

02/29/2016

23

HOLMAN, JOE

CUSTOMER'S BILLING IS TOO HIGH

02/04/2016

02/29/2016

1339

SHIMMERS,

DAVID

RESOLVED PROIOR TO CONTACT

02/26/2016

02/29/2016

1344

NIXON, LEE

STILL NEED TO CALL 1

02/29/2016

2640

LANDON,

JANEAL

IDAHO FALLS POWER, NON REGULATED - NO NOTICE, WILL

NOT WORK OUT ARRANGEMENT

02/29/2016

1325

ERUVEY, SAM

CUSTOMER HAVING INTERNET ISSUES

02/23/2016

02/29/2016

1318

JONES, MARK

TRYING TO PORT PHONE NUMBERS

02/22/2016

03/01/2016

1295

BUCHMAN,

JOYCE

CLAIMED PHONE BILL HAS IDAHO PUC PHONE NUMBER

02/12/2016

03/01/2016

4665

BISHOP,

BARBARA

INQUIRY: LOOKING FOR INFORMATION ON PHONE

ASSISTANCE

02/01/2016

03/01/2016

2644

SOMMER,

DAWN

LANDLORD SUB METERED SERVICE, NOT PROVIDING

BILLING DETAIL

03/01/2016

1332

WOLFE, SARAH

NEEDS PAYMENT ASSISTANCE

02/24/2016

03/01/2016

2643

WILSON,

DWIGHT

CUSTOMER WANTED TO FILE A COMMENT IN THE CASE.

03/01/2016

2637

STROBEL, DAVID

RESOLVED PRIOR TO CONTACT

02/29/2016

03/01/2016

1342

BAKER, BRAD

DIDN'T DECLARE FOR MORATORIUM, GOT DISCONNECTED,

RECONNECTED

02/26/2016

03/01/2016

4655

NELSON-RICKS

GREAMERY

COMPANY

TIME IT TOOK TO CHANGE REQUEST FOR DIFFERENT RATE

SCHEDULE

01/28/2016

03/01/2016

1293

ULAHWTI

DSL ONLY NO JURIS

02/12/2016

03/01/2016

1305

FORSMAN,

DAVID S.

VDSL IS INTERFERING WITH HIS AMATURE RADIO

02/16/2016

03/01/2016

Friday, September 15, 2023

2648

DAVIES, DREW

& MELLISSA

THOUGHT THEY HAD AN ARRANGEMENT

03/02/2016

2636

DYERS, KIYA

NEEDS PAYMENT ASSISTANCE

02/29/2016

03/02/2016

2645

BLYTH, JACOB

HAS APPLIED FOR EMC - MAY NEED FURTHER

ARRANGEMENTS

03/02/2016

1335

TRIPP, JOSEPH

CUSTOMER WAS REBILLED FOR A MALFUNCTIONING METER

02/25/2016

03/02/2016

1338

AQUISO, JOHN

COULD NOT GET IN CONTACT WITH CUSTOMER

02/25/2016

03/02/2016

2654

DUNCAN,

DEBBIE

DEX AD "TRACKING PHONE NUMBER" NO LONGER WORKS

03/03/2016

2658

MILLER,

BARBARA

CUSTOMER SWITCHED FROM LANDLINE TO WIRELESS BY

MISTAKE

03/03/2016

2633

MC NUTT,

LADAWN

CLOSED - CUSTOMER NEVER CALLED BACK

02/29/2016

03/03/2016

2641

HAROLD,

ANDREW

CLOSED PENDING A CUSTOMER CALLBACK

02/29/2016

03/03/2016

2656

MADRID, LAURA

NON- JURISDICTIONAL CABLE/INTERNET

03/03/2016

2653

CALHOUN,

MINDY

NO JURSIDICTION - MUNICIPAL

03/03/2016

1336

JOHNNYS

COUNTRY

STORE

CONCERNED OVER INCREASE IN BILL FROM LAST MONTH

02/25/2016

03/03/2016

2646

DARCH, PAMELA

IPC WILL NOT WORK WITH CUSTOMER TO MAKE

ARRANGEMENT

03/02/2016

03/03/2016

2661

IDAHO OFFICE

ON AGING

CUSTOMER INSTALLED FURNACE PRIOR TO LINE

EXTENSION

03/04/2016

2647

WAGNER,

MATTHEW

NEEDS PAYMENT ASSITANCE

03/02/2016

03/04/2016

2672

CITY OF NAMPA

& CALDWELL

INQUIRY - CAN COMPANY OPERATE IN IDAHO?

03/07/2016

2655

REES, STEVE

SATELLITE SERVICE - WHAT CONSTITUTES A COMPANY

BEING CONSIDERED A UTILITY

03/03/2016

03/07/2016

2682

DELANGE,

MICHELLE

NON-JURISDICTIONAL COMPLAINT

03/07/2016

2659

WILDER,

CATHERINE

(911)

NO NOTIFICATION / CUSTOMER PAID BILL TODAY AND

POWER HAS NOT BEEN RESTORED YET

03/03/2016

03/07/2016

Friday, September 15, 2023

2665

GUDGELL,

LAURIE (911)

CUSTOMER WOULD LIKE TO AVOID SHUTOFF

03/07/2016

2674

LE BEAU, AUDRA

(911)

CUSTOMER WOULD LIKE TO BE RECONNECTED QUICKER

03/07/2016

2676

ISLAND VILLAGE

MOBILE HOME

PARK

CUSTOMERS WOULD LIKE TO RECONNECT POWER

03/07/2016

1329

JOLSON, KEITH

(911)

CUSTOMER WOULD LIKE TO HAVE SERVICE CONNECTED IN

TIMELY FASHION

02/23/2016

03/07/2016

1341

POWERS, LINDA

CUSTOMER IS UP FOR DISCONNECTION BECAUSE OF LIFE

LINE ISSUE.

02/26/2016

03/07/2016

2635

PIEARCE, CARLA

WORRIED ABOUT NOTICE RECEIVED AFTER PAYMENT MADE

02/29/2016

03/08/2016

2639

WENNSTROM,

KARL

CLAIMS HE NEVER ORDERED LINEBACKER

02/29/2016

03/08/2016

2684

HUS, DON

INQUIRY: WHERE TO COMMENT SO THE PUC DOES NOT

ALLOW SUEZ TO BECOME A MONOPOLY

03/07/2016

03/08/2016

2685

CHERRY,

KRISTEN

TRYING TO FIND SOME ASSISTANCE

03/08/2016

1321

WEHKING,

LEONARD

DAMAGE CLAIM

02/22/2016

03/08/2016

2688

SOTELO,

SHAUNA

NON-JURISDICTIONAL COMPLAINT

03/08/2016

3981

NORRIS,

GEORGE

CUSTOMER HAS OLD BILL HE CANNOT PAY AND A BROKEN

FURNACE

03/09/2016

2669

CONNELL,

BRANDY

HOURLY USAGE INDICATES CONSISTENT USAGE EVEN

WHEN CUSTOMER SAID FURNACE WAS OFF

03/07/2016

03/09/2016

2680

GRACE

EPISCOPAL

CHURCH -

NAMPA

METER MIX-UP AT FARMWAY VILLAGE IN CALDWELL

03/07/2016

03/09/2016

21

SCHWEGIERT,

RANDALL

HAS BEEN TRYING TO REDUCE HIS USAGE, BILL STAYS THE

SAME OR GOES UP

02/04/2016

03/09/2016

1330

LUMACHI,

GERALDINE

CLAIMS DOUBLE CHARGED FOR FIELD VISITS

02/23/2016

03/09/2016

1324

COTO, SONIA

CELL BILL, PARTIAL PAYMENTS, INTERNET DISCONNECT,

LIFELINE DISCOUNT

02/22/2016

03/09/2016

2687

ROTH, LINDA

CONFUSED ON BILLING ADJUSTMENTS

03/08/2016

03/10/2016

2667

GUNN, SHERRI

WANTS TO LET COMPANY KNOW HIS MOM IS DECEASED

03/04/2016

03/10/2016

2670

SADERWHITE,

BECKY

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/07/2016

03/10/2016

Friday, September 15, 2023

3984

WILLIS, WILLIAM

CUSTOMER WOULD LIKE TO ENSURE TIMELY RETURN OF

MONIES PAID IN ERROR

03/10/2016

3985

THOMAS,

FREDRICK (911)

ON WINTER PAYMENT, BROKEN ARRANGEMENT, NO

NOTICE BEFORE DISCONNECT

03/10/2016

3986

ADIR, PEARL

TRYING TO FIND SOME ASSISTANCE

03/10/2016

2652

HUITE, HARVEY

NO CONTACT, COULD NOT REACH

03/03/2016

03/10/2016

2660

WESTERN

WASTE

SERVICES

INQUIRY - WANTS TO KNOW MINIMUM HEIGHT OF ABOVE

GROUND CABLE

03/04/2016

03/10/2016

2671

SCANLON,

LINDSEY

COULD NOT GET IN CONTACT WITH CUSTOMER

03/07/2016

03/10/2016

2666

GUNN, SHERRI

WANTS TO LET COMPANY KNOW HIS MOM IS DECEASED

03/04/2016

03/10/2016

2651

HUSSEY, STEVE

ADAMS COUNTY AND WASHINGTON COUNTY 911

CHARGES

03/02/2016

03/11/2016

2673

ORCUTT,

ROBERT

INTERRUPTION CAUSES CUSTOMER ADDITIONAL WORK

WHEN DOWNLOADS ARE INTERRRUPTED

03/07/2016

03/11/2016

2662

NEWBY, KEIRA

CUSTOMER FAILED TO PAY SO COMPANY IS COLLECTING

FROIM EX-HUSBAND

03/04/2016

03/11/2016

1326

ASHBY, SANDRA

MISSING BILL, CREDITS NOT POSTED TO ACCOUNT,

DISCONNECTION NOTICE (?)

02/23/2016

03/11/2016

2678

KARCHER,

MONICA

CLOSED WITHOUT CONTACT

03/07/2016

03/11/2016

3979

CONNELLY,

MAGGIE

TELEMARKETERS DESPITE BEING ON DO NBOT CALL LIST

03/09/2016

03/11/2016

3991

SETITZEL, TOM

UPSET WITH QUALITY OF DEX DIRECTORY AND FEEL

CENTURYLINK SHOULD CARE

03/11/2016

03/14/2016

2649

HAMLIN,

RAYMOND

ISSUE WITH PHONE LINE AND CABLE STILL NEEDS TO BE

BURIED

03/02/2016

03/14/2016

3992

LONGDEN,

JOHN

RESOLVED BEFORE I CALLED

03/14/2016

2664

GUNN, SHERRI

WANTS TO LET COMPANY KNOW HIS MOM IS DECEASED

03/04/2016

03/14/2016

1333

ARLEN, GARY

SHUT OFF, MADE TO PAY, QUALIFIES FOR MORATORIUM

02/24/2016

03/14/2016

2650

MOORE,

THOMAS

CONTINUE TO RECEIVE POOR SERVICE VIA DSL

03/02/2016

03/14/2016

3980

HARMON,

DAVID

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/09/2016

03/14/2016

Friday, September 15, 2023

3990

SURNOW,

BRYAN

CANNOT GET IN CONTACT WITH CUSTOMER

03/11/2016

03/14/2016

4001

KIMBALL, DEBBIE

NON-JURISDICTIONAL COMPLAINT

03/14/2016

3996

ZEYER, CON

CUSTOMER CONTACTED PUC BY MISTAKE

03/14/2016

3997

PEPPERCORN,

ALISHA

CITY WONT CHECK THE METER

03/14/2016

4008

RUTHERFORD,

GRETCHEN

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/15/2016

3999

MORGAN,

SCOTT

OBJECTS TO BEING BILLED A $50 LOYALTY FEE

03/14/2016

03/15/2016

2663

MELIGAN,

KENNY

CALLED COMMISSION AND THEM MADE PAYMENT

ARRANGEMENT WITH COMPANY

03/04/2016

03/15/2016

2686

ROMO, ANDREA

911

CUSTOMER NEEDS EMC TO HOLD SERVICE UNTILSHE CAN

FIND FUNDS TO PAY THE BILL

03/08/2016

03/15/2016

4006

MEDRANO,

FRANCISCO

CUSTOMER WAS ATTEMPTING TO GET IN TOUCH WITH IGC

03/15/2016

4000

BEAMAN, RUTH

911

FOUND SOME MONEY, FEW PROSPECTS, NEEDS

ADDITIONAL ARRANGEMENT

03/14/2016

03/15/2016

3983

ROBINSON,

SALLY

NEEDS PAYMENT ASSISTANCE AND A PAYMENT

ARRANGEMENT

03/09/2016

03/15/2016

3995

SHANKS, DAVID

HOPING FOR A MORE AFFORDABLE LEVELIZED PAYMENT

ARRANGEMENT

03/14/2016

03/15/2016

4007

TRANTHAM,

MICHELLE

CUSTOMER WOULD LIKE ENERGY ASSISTANCE

03/15/2016

4662

STANZAK,

JOSEPH

RENEWAL OF COMPLAINT FROM 2010 AND 2012

REGARDING UG WITH LOOSE NEUTRAL

01/29/2016

03/15/2016

2681

HOOTS, BRYAN

CLAIMS SERVICE HAS BEEN DISCONNECTED FOR FIVE YEARS

03/07/2016

03/15/2016

3994

REBOLO, PAM

MISSING BILL, PINK NOTICE, NAME CHANGE

03/14/2016

03/16/2016

2634

BRANDEIS,

JAISON (911)

CUSTOMER CLAIMS TO PAY WITH EFT BUT PAYMENTS ARE

NOT BEING PROCESSED

02/29/2016

03/16/2016

4010

EEFFETTE, CINDY

RECEIVED NOTICE, BUT JUST SET UP ARRANGEMENTS,

WANTS TO MAKE SURE SERV OK

03/16/2016

4013

SPENCER, KANDI

LOOKING FOR ASSISTANCE

03/16/2016

4014

NAVARRO, LISA

INQUIRY: CUSTOMER IS REQUESTING A LOWER PAYMENT

ON ARRANGEMENT

03/16/2016

Friday, September 15, 2023

4015

FUENTES, HRST

LOOKING FOR ASSISTANCE WITH BILL

03/16/2016

3987

STALNAKER,

CHARLES

ISSUE WITH LONG DISTANCE CALLS BEING BILLED

03/10/2016

03/16/2016

4024

DENTON,

DEBORAH

INQUIRY: LOOKING FOR ASSISTANCE TO PAY POWER BILL

03/17/2016

4026

ALEXANDER,

JENNIFER

TESTING INVESTIGATOR ID ON SAVE - LOOKING FOR

ASSISTANCE TO RESTORE SERVICE

03/17/2016

4027

GIVENS, NORMA

CUSTOMER WAS CALLING FOR ENERGY ASSISTANCE

03/17/2016

4019

ALEXANDER,

DALE

NOT HAPPY ABOUT TURN OFF AND POLICIES

03/16/2016

03/17/2016

4012

MORTENSEN,

KELLY (911)

IN NEED OF FINANCAIL ASSISTANCE

03/16/2016

03/17/2016

4022

DAVENPORT,

BRITNEY

CUSTOMER WAS DISCONNECTED BUT DOESN'T WANT TO

PAY A RECONNECT FEE

03/17/2016

2679

CHILCOTE,

MICHAEL (911)

MADE ARRANGEMENT, PAID, THEN CO TURNED OFF POWER

- INFORMED ARRANGE NOT VALID

03/07/2016

03/17/2016

4005

BENNETT,

MICHELLE

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/15/2016

03/17/2016

4021

LOVE, NATE

QUESTION ABOUT VENDOR CHARGED FEES

03/17/2016

2006

CHASAN &

WALTON, LLC

$1066.72 APPLIED TO WRONG ACC, CO REFUSES TO

ESCALATE, ? INVALID/DUPLICATE ACC

01/05/2016

03/17/2016

3993

UNKNOWN, JOE

CUSTOMER IS NOT HAPPY WITH THE CUSTOMER CHARGE

03/14/2016

03/17/2016

4025

WILSON, ALMA

RECEVIED REMINDER NOTICE BUT NO BILL

03/17/2016

4016

PENA, NICK

(911)

CLAIMS COMPANY DID NOT UPDATE RECORD WITH NEW

CONTACT INFORMATON

03/16/2016

03/18/2016

4020

COLLIER, MOSES

CUSTOMER WANTS TO CONFIRM UTILITY CAN BACK BILL

FOR MISREAD METER

03/17/2016

03/18/2016

4009

SMITH, GREG

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/16/2016

03/21/2016

3998

WEBER, PATRICK

DIFFERENCE IN IDENTIFICATION REQUIREMENTS ON SAME

ACCOUNT - NEED MORE INFO

03/14/2016

03/21/2016

4011

UNKNOWN,

TINA

UNABEL TO GET IN TOUCH -CONTACTED PUC - WANTS TO

PAY BILL OF $37.04

03/16/2016

03/21/2016

673

LINFORD,

DEEANN

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/21/2016

Friday, September 15, 2023

674

DODGE

CONSTRUCTION

CUSTOMER WOULD LIKE TO KNOW ABOUT GRANDVIEW

SOLAR/WIND

03/21/2016

4004

HOLT, VIOLA

CLEARWATER POWER COMPANY - NO JURIS

03/15/2016

03/21/2016

678

KOPPERUD,

PEDER

CUSTOMER CALLED PUC BY MISTAKE

03/21/2016

676

WILLIAMS, JUDY

CONSUMER INQUIRING ABOUT CALL NOT GOING

THROUGH ON CUSTOMER SERVICE NUMBER

03/21/2016

4003

SIMPSON,

GEORGE

INQUIRY: CONSUMER DOESN'T UNDERSTAND WHY MARCH

BILL IS $244

03/15/2016

03/21/2016

4023

HAWKINS

COMPANY

INQUIRY: CAN SUEZ CHARGE TO "KILL" OLD WATER MAIN

03/17/2016

03/22/2016

2677

SUNRISE

DEVELOPMENT

HIGH BILL, DISCONNECTION, TRANSFER BILL, DEFECTIVE

METER?

03/07/2016

03/22/2016

2677

SUNRISE

DEVELOPMENT

HIGH BILL, DISCONNECTION, TRANSFER BILL, DEFECTIVE

METER?

03/07/2016

03/22/2016

2677

SUNRISE

DEVELOPMENT

HIGH BILL, DISCONNECTION, TRANSFER BILL, DEFECTIVE

METER?

03/07/2016

03/22/2016

686

YOUNG, NICK

CUSTOMER WAS DISPUTING A PRIOR BILL WITH IDAHO

FALLS ELECTRIC

03/22/2016

4643

THOMPSON, JIM

JANUARY BILL RATE INCREASE HIGHER THAN CUSTOMER

EXPECTED

01/27/2016

03/22/2016

685

CROSBY,

HARRIET

INQUIRY- WANTED TO KNOW ABOUT ALL THE CHARGES

ON HER MONTHLY BILL

03/22/2016

680

DOOLEY, DAVID

(911)

IPC WILL NOT RESTORE POWER UNTIL $158 IS PAID

03/21/2016

03/22/2016

683

COOK, OSLA

INQUIRY: DEX CONTINUES TO BILL AFTER CANCELING

SERVICE , WHO CAN HELP

03/22/2016

684

REESE, TWYLA

CUSTOMER IS SCHEDULED FOR DISCONNECTION FOR PAST

DUE BILLING//13 YEARS PRIOR

03/22/2016

4002

MELLO,

RAYMOND

BILL NOT REDUCED WHILE THE COST OF NATURAL GAS HAS

03/15/2016

03/22/2016

4017

BRUGETTI,

RANDY

CUSTOMER STATES CSR COULD NOT EXPLAIN ADDITIONAL

CHARGES ON CUSTOMERS BILL

03/16/2016

03/23/2016

1319

BLIMKA, MIKE

PAYMENT ARRANGEMENT FOR CLOSED ACCOUNT, HIGH

BILL DUE TO USE

02/22/2016

03/23/2016

4031

FREW, JEREMY

REQUESTING TWO DAY POSTPONEMENT OF PENDING

DISCONNECTION

03/21/2016

03/23/2016

682

REYNOLDS,

MOLLY 911

CUSOTMER DECLARED MORATORIUM ON WHAT APPEARS

TO BE SMALL AGRICULTURE OPERAITON

03/22/2016

03/23/2016

Friday, September 15, 2023

690

ENGLE, ASHLEY

LOOKING FOR ASSISTANCE TO RESTORE SERVICE

03/23/2016

691

WRIGHT-

ANSELMO,

KRYSTEE

HOPING IPC RECONSIDERS PAYMENT PLAN

03/23/2016

693

EVANS, CAROL

INQUIRY - CALLED ON BEHALF OF FRIEND WHO IS SEEKING

FINANCIAL ASSISTANCE

03/23/2016

675

PARSONS, BETTY

CUSTOMER IS LOOKING FOR ENERGY ASSISTANCE

03/21/2016

03/23/2016

687

BADEN,

MICHAEL

CITY OF IDAHO FALLS ELECTRIC - NO JURIS (INCLUDING

ALL NON-REGULATED UTILITIES

03/23/2016

689

WAGNER,

RICHARD

ACCOUNT BALANCE

03/23/2016

679

BRUNLINGER,

CAROL

WANTED TO KNOW WHY THE COMPANY NAME CHANGED -

DOES NOT LIKE NEW NAME

03/21/2016

03/23/2016

677

ROIZEN,

FORREST

CLOSED WITHOUT CONTACT

03/21/2016

03/24/2016

697

HURST, ANN

WOULD LIKE LOCAL CALL DETAIL WITHOUT HAVING TO GET

A SUBPOENA

03/24/2016

3988

COLTRIN, TROY

INTERNET ONLY - NO JURIS - BILLED FOR OLD MODEM

THAT WAS RETURNED

03/11/2016

03/24/2016

692

MC MILLAN,

KATHY

REFERRED CUSTOMER FOR ASSISTANCE

03/23/2016

03/24/2016

696

BROWN, KELLY

(911)

CUSTOMER WOULD IKE TO BE RECONNECTED

03/24/2016

4029

MAIETTA, RALPH

(911)

CUSTOMER IS QUESTIONING THE QUOTED ARRANGEMENT

AMOUNT FROM IPCO

03/18/2016

03/24/2016

681

HEATH, GABRIEL

B.

CANNOT GET IN CONTACT WITH CUSTOMER

03/22/2016

03/24/2016

698

HAILEY, TEA

NEEDS FINANCIAL ASSISTANCE

03/24/2016

03/25/2016

699

BROOKS, NINA

(911)

CUSTOMER WOULD LIKE A HISTORY OF HER EMCS

03/24/2016

03/25/2016

3989

ROQUE,

MONICA 911

DISCONNECTION SCHEDULED FOR NEXT WEEK

03/11/2016

03/25/2016

704

CLAYTON,

BARRY

CUSTOMER WOULD LIKE TO HAVE A TREE TRIMMED PRIOR

TO TAKING OWNERSHIP OF THE POLE

03/25/2016

03/28/2016

712

LITTLE, DANNY

CITY OF IDAHO FALLS - ELECTRIC - NO JURIS

03/28/2016

3978

LANTZ, JANET

INQUIRY: HAS THE COMPANY BEEN DOING WORK IN THE

AREA

03/08/2016

03/28/2016

Friday, September 15, 2023

701

SANDERSON,

JAMES

OUTAGE CREDIT AND CANCEL REPAIR CALL

03/25/2016

03/28/2016

715

SCOVILLE, DAVE

RESORT RESELLING POWER

03/28/2016

688

PETERSON,

TAYLOR

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/23/2016

03/28/2016

707

GUST, RON

CBR FOR STORE WHERE HE PAID

03/28/2016

709

ETHERIDGE, BILL

RESOLVED PRIOR TO CONTACT

03/28/2016

710

CRILL, JONI

INCREASE IN IRRIGATION WATER RATES

03/28/2016

705

POWERS,

BEVERLY

INQUIRY - NEW MONTHLY CHARGE ON BILL FOR LONG

DISTANCE

03/25/2016

03/28/2016

719

UNKNOWN,

SHANNA

CANNOT CONTACT CUSTOMER

03/29/2016

694

RUDOLPH,

NORM

SERVICE KEEPS GOING DOWN

03/23/2016

03/29/2016

3977

AZURE HAIR

STUDIO

CO WONT MAKE THE CHANGES SHE WANTS

03/08/2016

03/29/2016

720

BROWN,

DENNIS

CLAIMS NO NOTICE BEFORE DISCONNECTION

03/29/2016

717

SCHMIERER,

HAROLD

CUSTOMER REFUSES TO REPLACE MISSING PAYMENT-

03/28/2016

03/29/2016

718

PARKER, ASHLEY

LOOKING FOR RESOURCES TO PAY OLD BILL

03/28/2016

03/29/2016

721

HANSON, PARRI

(911)

CUSTOMER WAS SHUT OFF WITHOUT NOTICE

03/29/2016

722

MISNER, PETER

911

MISSED PAYMENT ON WINTER PAYMENT PLAN

03/29/2016

723

MC MANUS,

JOHN

NEEDS ASSISTANCE TO RESTORE SERVICE

03/29/2016

706

WALLACE, CHRIS

TRYING TO RESTORE SERVICE

03/28/2016

03/29/2016

724

NAB, ELISHA

(911)

CUSTOMER WAS DISCONNECTED WITHOUT NOTICE OR

BILLING

03/29/2016

03/30/2016

2020

TRIBBLE,

KATHRYN

CUSTOMER WORKED OUT ARRANGEMENT BEFORE I CALLED

03/30/2016

4030

CRONK, KENT

NEEDS ASSISTANCE WITH ACTIVIATING A PHONE FEATURE

03/18/2016

03/30/2016

Friday, September 15, 2023

4028

LAWHON, DON

CUSTOMER WAS PROMISED RATES THAT ARE DIFFERENT

THAN BILL

03/18/2016

03/30/2016

703

COLLETT,

DENISE

TRYING TO REESTABLISH PHONE SERVICE FOR A SECOND

LINE

12/03/2015

03/30/2016

725

STUART,

ANDREA - 911

CLAIMS NO NOTICE, LAST BILL WAS NOT PINK

03/29/2016

03/30/2016

2017

DANNER , ERICA

(911)

NEEDS PAYMENT ASSISTANCE

03/30/2016

700

WHEELER, GARY

PROBLEMS WITH INTERNET SUPPORT

03/25/2016

03/30/2016

727

MILLER, TANEKA

CLOSED WITHOUT CONTACT

03/30/2016

03/31/2016

2018

HANCE, BOBBI

SWITCHING WIRELESS PROVIDERS - NO JURIS

03/30/2016

03/31/2016

2021

COENEA,

DANIELLA

CUSTOMER CALLED THE PUC BY MISTAKE

03/31/2016

2683

ROMAN,

RICHARD

WATER LEAK - $1800 TRUE-UP WINTER BILL

03/07/2016

03/31/2016

2022

JUST, THORA

CUSTOMER MAILED PUC CHECK BY MISTAKE

03/31/2016

4018

SPERLING,

SEANA

INQUIRY: DISPUTE WITH CL ON DISCONNECTING THE

INTERNET

03/16/2016

03/31/2016

3982

TOMPKINS,

CAROLYN

STILL BEING BILLED FOR "30-DAY FREE TRIAL" AFTER

CANCELATION

03/09/2016

03/31/2016

2019

DAVIES, DREW

(911)

THOUGHT HE WAS STILL UNDER WINTER PROTECTION

03/30/2016

03/31/2016

728

SMOCK-HILL,

LORI (911)

NEEDS MEDICAL ASSISTANCE AND PAYMENT ASSISTANCE

03/30/2016

03/31/2016

728

SMOCK-HILL,

LORI (911)

NEEDS MEDICAL ASSISTANCE AND PAYMENT ASSISTANCE

03/30/2016

03/31/2016

714

HAND, WYATT

(911)

CUSTOMER NEVER RECEIVED CREDIT FOR OVER-PAYMENT

OF BILLING

03/28/2016

03/31/2016

2026

MONSISCO,

VIRGINIA

WOULD LIKE WORK ORDER FOR FINAL READING

PROCESSED TODAY

04/01/2016

713

CANDLER, MARY

CANNOT GET IN CONTACT WITH CUSTOMER

03/28/2016

04/01/2016

2023

HITCHMAN,

BERENICE

CLOSED WITHOUT CONTACT

03/31/2016

04/01/2016

2035

DENIMS, ERIC

CUSTOMER STILL NEEDS TO CALL UTILITY AND GIVE RECEIPT

NUMBER

04/04/2016

Friday, September 15, 2023

2036

HAMAN,

JOSEPH

CSC WATER DISTRICT, NON REGULATED - WILL NOT PUT

BILL IN TENANTS NAME

04/04/2016

2039

HAMMOND,

GREGORY

NORTHERN LIGHTS, NON REGULATED - UNHAPPY WITH

CUSTOMER CHARGE

04/04/2016

2028

TERRY, BRAD

LINE EXTENSION COST IS TOO HIGH

04/01/2016

04/04/2016

2025

GLOBAL TEL

LINK

QUESTION ABOUT COMPLIANCE

03/31/2016

04/04/2016

711

SAMS, ELLEN

HAS BEEN WITHOUT SERVICE SINCE 3-22-16

03/28/2016

04/04/2016

2027

TOOLANEN,

CATHLEEN

CUSTOMER IS LOOKING FOR ASSISTANCE/PAYMENT

ARRANGEMENT

04/01/2016

04/04/2016

2024

COELHO,

ANGELA

NEEDS PAYMENT ASSISTANCE

03/31/2016

04/04/2016

708

WISDOM, LOLA

CUSTOMER WAS DELAYED IN HAVING SERVICE RESTORED

AFTER PAYING BILL

03/28/2016

04/04/2016

2042

MARTINEZ,

DORA

NO MONEY, NO GRANT MONEY AVAILABLE, NO

ARRANGEMENT

04/05/2016

2040

ROBERTS,

CYNTHIA

THINKS BILLS ARE HIGH FOR A SMALL PLACE

04/04/2016

04/05/2016

2029

WHITE, BILL

CUSTOMER IS WORKING WITH IPC PRIOR TO CONTACT

04/01/2016

04/05/2016

2038

MORGAN,

JEREMY

FEELS CUSTOMER CHARGE IS TOO HIGH

04/04/2016

04/05/2016

2033

ALBRIGHT,

JOSEPH

ACCOUNT HOLDER IS DECEASED AND BILLING NEEDS TO BE

CANCELLED

04/04/2016

04/05/2016

2030

FARMER,

ASHTON

CUSTOMER RESOLVED ISSUE

04/04/2016

04/05/2016

2041

GARZA, OSCAR

(911)

INQUIRY: BROKEN ARRANGEMENT, CUSTOMER NEEDS

MEDICAL OR MORE TIME

04/04/2016

04/05/2016

2045

KABLE, SONJA

DISPUTE WITH VERIZON AND SPRINT, ?? ON DISCONNECT

NOTICE FROM CENTURYLINK

04/05/2016

2047

GEMPLER,

NORBERT

INQUIRY: WHO IS THE IRRIGATION DISTRICT IN CHARGE OF

CEMENT VALVE BOXES FLOODING

04/05/2016

2034

GARDINER,

RAEANNA

NON-JURISDICTIONAL COMPLAINT

04/04/2016

04/05/2016

2053

CLEMONS,

HEATHER

FRUITLAND PUBLIC WORKS , NON REGULATED - LANDLORD

SHUTOFF WATER W/O NOTICE

04/06/2016

Friday, September 15, 2023

1331

JONES, HARRY

CUSTOMER CLAIMS BILL HAS DOUBLED W/O HIS ADDING

ANY SERVICES

02/23/2016

04/06/2016

2668

TATEM, BETTY

CUSTOMER DOESN'T UNDERSTAND WHY BILL IS SO HIGH

03/07/2016

04/06/2016

2668

TATEM, BETTY

CUSTOMER DOESN'T UNDERSTAND WHY BILL IS SO HIGH

03/07/2016

04/06/2016

2044

LOKKER,

DEANNA

QUESTIONS ABOUT FOREIGN OWNERSHIP

04/05/2016

04/06/2016

2054

GUNDERSON,

LOUISE

WAS TRYING TO REACH THE CO

04/06/2016

2043

CREECH,

BONNIE (911)

CUSTOMER IS WAITING FOR AN EMC BUT IS SCHEDULED

FOR DISCONNECT TODAY

04/05/2016

04/06/2016

2675

OKADA, ROBERT

FEELS MOST RECENT BILLING IS HIGHER THAN IT SHOULD

BE

03/07/2016

04/06/2016

2056

KELLY, CRYSTAL

CAN TENANTS GET SERVICE INFORMATION WHEN

LANDLORD HAS POWER HIS NAME

04/07/2016

702

PRESNELL, DAVE

CUSTOMER HAD PHONE OUTAGE FOR 5 DAYS

03/25/2016

04/07/2016

2046

PETERS LAW

PLLC

CUSTOMER WANTED ASSISTANCE LOOKING FOR CASES

PERTINENT TO HIS CLIENT

04/05/2016

04/07/2016

2059

WHITE,

STODDARD

NOT HAPPY ABOUT LATE FEE OF $40 AND IMMEDIATE TURN

OFFS

04/07/2016

2032

CHARLTON,

WILL

NO CONTRACT, THEY DID NOT RETURN MESSAGES

04/04/2016

04/07/2016

695

GOODNIGHT,

DWIGHT &

NANCY

OFF GRID, TRYING TO GET PHONE

03/23/2016

04/07/2016

2057

FOWLER, JOHN -

911

THOUGHT HE HAD AUTOPAY SET UP

04/07/2016

04/08/2016

4032

ANDINO,

ANDREA 911

LEVELIZED ARRANGEMENT NOT AVAILABLE DUE TO

PAYMENT HISTORY

03/21/2016

04/08/2016

2062

SKOGLUND,

MARGRET (911)

NEEDS PAYMENT ASSISTANCE & MEDICAL CERTIFICATE

04/08/2016

726

OWEN,

BREANNA

CO WANTS METER INSPECITON DONE BEFORE RECONNECT

03/29/2016

04/11/2016

2657

THEOBALD,

REECE

CONCERNS ABOUT LEAK GUARD POLICY AND

RELATIONSHIP WITH HOME SERVICE

03/03/2016

04/11/2016

4621

WOOD,

PATRICIA

DAMAGE FROM PREVIOUS SERVICE INSTALLATION

01/21/2016

04/11/2016

2068

WOLF, BILLY

NOT HAPPY THAT IRRIGATION DIST DIDN'T GIVE NOTICE

FOR WORK ON PROPERTY

04/11/2016

Friday, September 15, 2023

2069

COUPE, JEFF

INTERNET DISCONNECTED W/O NOTICE / DISPUTE THE

AMOUNT DUE

04/12/2016

2071

RHOTON,

AUDREY

CITY OF EMMETT - REGULATING MUNICIPALITIES

04/12/2016

2050

BENSON,

NATHAN

WRITTEN OFF BALANCE APPEARING ON BILL AGAIN

04/06/2016

04/12/2016

36

ASTON, EVA

DISCOUNTED RATE FOR INTERNET NO LONGER APPLICABLE

02/08/2016

04/12/2016

2063

JUDY, JO

CUSTOMER IS HAVING TROUBLE ESTABLISHING LEVEL PAY

ARRANGEMENT

04/11/2016

04/12/2016

2051

JENSEN,

ROXANNE

CONCERNS ABOUT HOW THE COMPANY INFORMS

CUSTOMERS ABOUT LEVEL PAY AND BUDGET PAY

04/06/2016

04/12/2016

2052

WILLIS, JEAN

(911)

CUSTOMER HAS SQUATTERS IN HOUSE AND POWER

CONTINUES TO BE CONNECTED

04/06/2016

04/12/2016

2037

RAUCH

DRILLING

COMPANY

CUSTOMER CLAIMS IPC IS NOT PROVIDING HIM WITH

ADEQUATE INFORMATION FOR REBILLING

04/04/2016

04/13/2016

2058

EBEN, BART

PHONE OUTAGE / BILLING ISSUES / CALLER ID ISSUES /

POOR CUSTOMER SERVICE

04/07/2016

04/13/2016

3363

BAKER, MIKE

ACCOUNT TURNED OVER TO COLLECTION AGENCY

04/13/2016

2066

WHEELER,

JENNIFER (911)

AVISTA WILL NOT EXTEND TIME TO PAY BEFORE

DISCONNECTING

04/11/2016

04/13/2016

3361

CARBALLEDO,

LOURDES (911)

COMPANY REFUSED TO MAKE ARRANGEMENT BEFORE

POWER WAS DISCONNECTED

04/13/2016

3362

FAIRCHILD,

TIFFNEY

INQUIRY: CONSUMER WANTED TO KNOW IF IPC CAN

CHANGE SERVICE W/O RESIDENCE APPROVL

04/13/2016

3364

SPENCER,

WILLIAM

CABLEONE VOIP - NO JURIS

04/13/2016

04/14/2016

3370

STURGILL,

JENNIFER

INQUIRY: WHO TO CONTACT ABOUT REGULATING

PROPANE PRICES

04/14/2016

2070

NELSON, BRAD

NO NOTICE YET, WILL CALL IF HE GETS NOTICE AND

CANNOT MAKE PAYMENT

04/12/2016

04/14/2016

2055

JENKINS, TRACY

CLOSED WITHOUT CONTACT - CUSTOMER VOICEMAIL NOT

SET UP

04/06/2016

04/14/2016

716

BARKER, MARYE

HAS BEEN WITHOUT SERVICE SINCE 3-22-16

03/28/2016

04/14/2016

2067

THOMPSON,

LINN 911

WORKING ON AN EMC, DEBIT CARD DRAWN DOWN, NO

MONEY TO PAY ARRANGEMENT

04/11/2016

04/14/2016

Friday, September 15, 2023

2060

WHITEHEAD,

TORY

UNAUTHORIZED CHANGE IN RATES DURING TRANSFER OF

COMPANY (?)

04/08/2016

04/14/2016

3373

UNKNOWN,

DON

CUSTOMER WAS LOOKING FOR ASSISTANCE

04/15/2016

3366

REYES,

MARCELLA

CLAIMS SHE NEVER SETUP AN ACCOUNT FOR SERVICE IN

HER NAME

04/14/2016

04/15/2016

3372

KERFOOT, JAN

DOES NOT LIKE ALL THE FEES BEING CHARGED

04/15/2016

3375

HAGE & HAGE

QUESTIONS ABOUT VOIP PROIDERS

04/18/2016

3368

FREEMAN,

DANA

CUSTOMER WOULD LIKE TO REESTABLISH SERVICE

04/14/2016

04/18/2016

2072

TOLLE, CARLA

TRYING TO GET PROPOSED ARRANGEMENT SET UP

04/13/2016

04/18/2016

2031

BUSCH,

ASENTAH

BUNDLED PACKAGE NOT SET UP YET, OR CREDITED

04/04/2016

04/18/2016

3374

SMITH, FARON

INQUIRY - WHAT IS THE INTERNET COST RECOVERY FEE

04/15/2016

04/18/2016

3376

USHER,

MAURICE (911)

CUSTOMER CANNOT HAVE PHONE RECONNECTED DUE TO

ERROR

04/18/2016

04/19/2016

3369

BUTTNER, TONY

NO CONTACT, THEY DID NOT RETURN MESSAGES

04/14/2016

04/19/2016

2048

STEMPF, CRAIG

TRYING TO GET ARRANGEMENT CHANGED

04/05/2016

04/19/2016

3377

RAMOS, DEBBIE

HAS MADE PAYMENTS, NOT SURE WHY CO CANCELLED

ARRANGEMENT

04/19/2016

04/20/2016

3378

BERRINGER,

JENNIFER

CUSTOMER HAD DAMAGE CLAIM DENIED/DISAGREES WITH

RULE J.

04/19/2016

04/20/2016

3381

MIGNANELLI,

JOHN

QUESTIONING CHANGE IN INTERNET COST RECOVERY FEE

04/19/2016

04/20/2016

3371

GILLESPIE,

THOMAS

CUSTOMER WAS REMOVED FROM LIFELINE AND WAS

REBILLED FOR CREDITS

04/15/2016

04/20/2016

3382

GERBER,

RICHARD (911)

COMPANY WILL NOT WORK WITH CUSTOMER ON

ARRANGEMENT

04/20/2016

3387

STEIN, AIMEE

CUSTOMER PAID BILL - CO. HAS NO RECORD OF THE

PAYMENT

04/20/2016

04/21/2016

2064

PETERSON,

MINTON

RETURN OF MODEM NOT CREDITED TO ACCOUNT IN A

TIMELY MANNER

04/11/2016

04/22/2016

3389

BARKER,

SANDRA (911)

CUSTOMER HAS NOT BEEN CONTACTED REGARDING

RECONNECT

04/21/2016

04/22/2016

Friday, September 15, 2023

3391

MENDEZ, RAUL

OBJECTS TO "NEW" DEQ DRINKING WATER FEE

04/25/2016

3392

JABLONSKI ,

DANIEL

CABLE ONE - WANT TO KNOW IF HE IS IN SERVICE

TERRITORY

04/25/2016

3386

JONES, NICOLE

(911)

NEEDS FINANCIAL ASSISTANCE

04/20/2016

04/26/2016

3388

BOTTOM VIEW

POOLS (911)

WAS DISCONNECTED AND NOW AWAITING SERVICE TO BE

RESTORED

04/21/2016

04/26/2016

3393

THORNTON,

WARREN

CUSTOMER WOULD LIKE TO RE-ESTABLISH LOCAL SERVICE

04/25/2016

04/26/2016

3365

DAVIS, JEANIE

CUSTOMERS NUMBER WAS PORTED BY MISTAKE

04/14/2016

04/26/2016

3390

VANHOLE, BILL

CONFUSE ABOUT WHAT HE NEEDS TO PAY FOR LINE

EXTENSION

04/22/2016

04/26/2016

2065

DONLEY SPORTS

INC

EXTRA BILLING DUE TO TRYING TO INCREASE INTERNET

SPEED

04/11/2016

04/27/2016

3402

GUZETTI, JOHN

QUESTION ABOUT WHAT PART OF THE LINE IS HIS

RESPONSABILITY

04/27/2016

3396

BENSON,

ROCHELLE

SENT CHECK TO COMMISSION BY MISTAKE

04/27/2016

3398

WATSON, CLINT

NO CONTACT, THEY DID NOT RETURN MESSAGES

04/27/2016

3405

SULLIVAN,

BRENT

CUSTOMER HAD A QUESTION REGARDING IPC FIELD

OPERATIONS

04/28/2016

3406

HILL, AMBER

THINKS CO SHOULD GO AFTER EX HUSBAND FOR BILL

04/28/2016

3397

ALLAN, ERMA

(911)

NEEDS PAYMENT ASSISTANCE OR MEDICAL CERTIFICATE

04/27/2016

04/28/2016

3385

COLE, CLAUDIA

(911)

CREDIT WAS TO BE ISSUED AND NEW BUNDLING PRICE PUT

INTO PLACE

04/20/2016

04/28/2016

3408

BALLO, OTTILLIA

CUSTOMER WOULD LIKE TO SWITCH TO IDAHO FALLS

POWER FROM RMP

04/29/2016

3403

TOOLANEN,

CATHLEEN (911)

NEEDS PAYMENT ASSITANCE AND MEDICAL CERTIFCATE

04/27/2016

04/29/2016

3415

NUNEZ,

MACHALA

CUSTOMER CALLED PUC BY MISTAKE

05/02/2016

4667

UNKNOWN

CUSTOMER RESOLVED ISSUE

05/02/2016

3395

DALSGAARD,

SHERMAN

COMPANY RESPONDED TO CUSTOMER CALL PRIOR TO

COMPLAINT - CLOSED AS INQUIRY

04/26/2016

05/02/2016

3409

MC CUMBER,

LISA

CUSTOMER SERVICE WAS AUTO RENEWED

04/29/2016

05/03/2016

Friday, September 15, 2023

2061

COSSON,

SHERYL

COMPANY IS SENDING BILL TO CUSTOMER THE PAYEE,

FOUND CREDIT DUE CUSTOMER

04/08/2016

05/03/2016

3400

BURT, LISA

CLOSED WITHOUT RESPONSE

04/27/2016

05/03/2016

3413

TUTT, JASON

TRYING TO GET LEVEL PAY SET BACK UP

05/02/2016

05/03/2016

3367

HILL, ALAN

INQUIRY: WHAT IS THE SPECS FOR POWER POLE /

TRANSFORMER / LINE HEIGHT

04/14/2016

05/03/2016

4669

RUSSELL, BRIAN

BILLING ISSUES / HIGH BILL / BAD METER?

05/02/2016

05/03/2016

4672

BLACKSTONE

LLC (911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

05/03/2016

4668

CHUPP, PATTY

WOULD LIKE PEDISTAL BOX RELOCATED OR REMOVED

05/02/2016

05/03/2016

4671

WOLEN, LOIS

FIGURED THINGS OUT BEFORE I CALLED

05/03/2016

4675

MORTIMER,

MIKE

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

05/04/2016

3401

GRAVES, MIKE

CLOLSED WITHOUT CONTACT

04/27/2016

05/04/2016

3410

MELIGAN,

KENNY

NEEDS PAYMENT ASSISTANCE

04/29/2016

05/04/2016

4682

RAZO, TOM

CUSTOMER WAS LOOKING TO HAVE A TREE TRIMMED

05/05/2016

4683

ROSSI, CHERYL

TRYING TO PAY BILL BUT UNABLE TO SPEAK TO A CSR

05/05/2016

4670

HARROLD,

MICHELLE 911

MADE AN ARRANGEMENT - NO MORE ARRANGEMENTS

AVAILABLE IF NOT PAID TIMELY

05/02/2016

05/05/2016

3411

VANHOOSE,

MARILYN

FRONTIER NEEDS TO REMOVE ITS WIRING FOR TO ENABLE

AVISTA TO REMOVE OLD POLE

04/29/2016

05/05/2016

3384

EKSTRON, EDNA

LONG RUNNING REPAIR ISSUE, NO DIAL TONE AND STATIC

04/20/2016

05/05/2016

3412

HANSON,

MAXINE

WANTS VERIFICATION THAT AUTOPAY IS WORKING

PROPERLY

04/29/2016

05/05/2016

3416

HOBART, TIM

NEEDED REFUND OF EXCISE TAX PAID ON DIRECTORY

ASSISTANCE CALLS CREDITED TO ACCT

05/02/2016

05/06/2016

4686

WILSON, NORM

CUSTOMER DID NOT WISH TO GIVE HIS SSN TO THE

COMPANY

05/06/2016

3414

MOTZNER,

FRANK

CLAIMS HE NEVER REQUESTED TO BE ADDED TO HIS

FRIENDS ACCCOUNT

05/02/2016

05/06/2016

4689

MILLER, VICKIE

CUSTOMER COMING TO END OF EMC, NEEDS ASSISTANCE,

GOT PHONE NUMBERS

05/06/2016

Friday, September 15, 2023

4694

LEWIS, ANDREY

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

05/09/2016

4692

DEVINNEY,

OLENA

CONSUMER NEEDS MORE TIME FOR TRIBAL COUNCIL TO

MEET TO DETERMINE ASSISTANCE $

05/09/2016

4685

OCHOA,

FRANCISCO

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

05/06/2016

05/10/2016

4701

JOSLIN, JIM

CUSTOMER HAS AN UNEXPLAINED INCREASE IN HIS BILL

05/10/2016

4702

LUCAS, JEN

INFORMATION ON PERMITTING WINDMILLS FOR FARMING

PURPOSES

05/10/2016

4691

ROCKWELL,

RICKEY

PROBLEM WITH BILLING FOR SUBMETERS AT TRAILER PARK

05/09/2016

05/10/2016

4696

ISMAN, MIKE

CONSUMERS QUESTION ANSWERED BY GENE FADNESS

05/09/2016

05/10/2016

4699

ERSLAND,

DARLA

LOOKING FOR ASSISTANCE FOR MULITIPULE UTILITIES

05/10/2016

4700

CURLITS,

JENNIFER

CALLED PUC BY MISTAKE

05/10/2016

4677

THIVIERGE,

KIMBERLY (911)

AVISTA WILL NOT SWITCH POWER INTO CUSTOMERS NAME

- DISCONNECT 5/6

05/04/2016

05/10/2016

4677

THIVIERGE,

KIMBERLY (911)

AVISTA WILL NOT SWITCH POWER INTO CUSTOMERS NAME

- DISCONNECT 5/6

05/04/2016

05/10/2016

4677

THIVIERGE,

KIMBERLY (911)

AVISTA WILL NOT SWITCH POWER INTO CUSTOMERS NAME

- DISCONNECT 5/6

05/04/2016

05/10/2016

3383

TAYLOR,

BARBARA

NO DIAL TONE, POPPING, STATIC AND DROPPED CALLS.

04/20/2016

05/10/2016

2049

VINE, ROCHELLE

PAYMENT REFUNDED TO WRONG NAME

04/06/2016

05/10/2016

3404

MADDOX,

PAMELA

NOISE ON THE LINE

04/28/2016

05/10/2016

4684

PACKWOOD,

ROBERTA

TRYING TO PAY BILL AND CAN'T GET THROUGH TO

COMPANY

05/05/2016

05/10/2016

3380

BRADLEY,

KAREN

CUSTOMER BILLED AFTER DISCONTINUING SERVICE-NOW

IN COLLECTIONS

04/19/2016

05/11/2016

4674

HUNTERMARK,

ALEX

NEEDS INFORMATION ON CHARGES AND SURCHARGES,

TAXES, FEES

05/03/2016

05/11/2016

4674

HUNTERMARK,

ALEX

NEEDS INFORMATION ON CHARGES AND SURCHARGES,

TAXES, FEES

05/03/2016

05/11/2016

Friday, September 15, 2023

4698

GILLESPIE,

THOMAS

CUSTOMER CLAIMS TO HAVE A BIL THAT IS TOO

HIGH//LIFELINE ISSUES

05/10/2016

05/11/2016

4712

WHEELER, MATT

CUSTOMER RESOLVED ISSUE

05/11/2016

4676

LOFTUS, RYAN

NOT HAPPY ABOUT COST TO REMOVE ABANDONED

FACILITIES

05/04/2016

05/11/2016

3399

HOLLINGSWORT

H, KEN

INTERNET AND PHONE BUNDLED RATE IS CHEAPER THAN

STANDALONE INTERNET RATES

04/27/2016

05/11/2016

4695

HALE, MARVIN

911

PAID WITH POST DATED CHECK - MAY STILL PURSUE EMC

05/09/2016

05/11/2016

4711

BERMAN, GREG

CUSTOMER ANSWERED HIS OWN QUESTION BEFORE I

CALLED

05/11/2016

4697

DURHAM, JACK

CUSTOMER IS UPSET THAT IPC CONDUCTED SCHEDULED

OUTAGE EARLY

05/09/2016

05/11/2016

4709

DEAN, SYBIL

911

NEEDS ARRANGEMENT, NEED TO ACCOUNT FOR ALL

PAYMENTS AND PREVIOUS ARRANGEMENTS

05/11/2016

4710

WEVICK, ROBIN

(911)

BROKEN ARRANGEMENT, CO. WILL NOT MAKE ANOTHER

05/11/2016

05/12/2016

4708

WILLIAMS,

KYLAN (911)

THOUGHT 1ST LEVELIZED PAYMENT DUE 5-18 - MEDICAL

CERTIFICATE APPROVED

05/11/2016

05/12/2016

4718

DE FOURA,

ROSENILDA

TRYING TO GET SERVICE RESTORED

05/12/2016

4681

BIGGERS, LESLIE

W & JOYCE A

LOW JAN BILL AND HIGH FEB BILL SEEMS OFF

05/05/2016

05/12/2016

3379

TANNER,

MALCOLM

WHY WERE OTHER HOMES ALLOWED TO USE UP

CUSTOMERS ALLOTMENT OF POWER

04/19/2016

05/12/2016

4716

NESBIT, ROB

BRIAN WATER - (SUEZ WATER IDAHO - UNDER RIVER BORE)

05/12/2016

4717

SHULL, JESSE

MEANT TO CALL AVISTA - WAS ABLE TO CONTACT

COMPANY AND SET ARRANGEMENT

05/12/2016

4715

SPRENGEL,

ANDREA

ISSUES WITH CONSUMERS SON'S ACCOUNT

05/12/2016

4721

GINTER,

BENJAMIN

ISSUES WITH CONSUMERS NEIGHBOR'S SERVICE

05/12/2016

4721

GINTER,

BENJAMIN

ISSUES WITH CONSUMERS NEIGHBOR'S SERVICE

05/12/2016

3407

ROCHE, KENT

SUCBRIBES TO UNPLUBLISHED AND UNLISTED BUT NUMBER

WAS PUBLISHED

04/28/2016

05/13/2016

4666

BROOMHALL,

JUANITA

TRYING TO GET DROP BURRIED

05/02/2016

05/16/2016

Friday, September 15, 2023

60

SMITH, TYLER

MISSED PAYMENT, WANT TO TRY AND GET SET BACK UP

05/16/2016

62

CADDY,

MICHELLE

CALLED THE COMMISSION BY MISTAKE - TRYING TO REACH

IPC

05/16/2016

64

RICHARD,

ROSANNA

LOOKING FOR ASSISTANCE

05/16/2016

4707

LEONARD,

FELICITY

NO CONTACT, THEY DID NOT RETURN MESSAGES

05/11/2016

05/16/2016

4719

TOVAR, FABIAN

- 911

PLEDGE DIDN'T SHOW UP, NOW UP FOR DISCONNECTION

05/12/2016

05/16/2016

4714

BROOKS, NINA

911

COMPANY WON'T ACCEPT EMC, NEEDS DEPOSIT FROM A

NEW APPLICANT, SERVICE OFF

05/11/2016

05/17/2016

4704

MC PHEE, MIKE

BILLED FOR PROPERTY THAT WAS SOLD

05/10/2016

05/17/2016

4713

TRIPLETT, JAY

CLAIMS AUTOMATED SYSTEM IS NOT PROCESSING HIS

RESPONSES CORRECTLY

05/11/2016

05/17/2016

73

MONROE,

JAMES

IDAHO COUNTY POWER & LIGHT COOPERATIVE

ASSOCIAITON, INC. - NO JURIS

05/17/2016

73

MONROE,

JAMES

IDAHO COUNTY POWER & LIGHT COOPERATIVE

ASSOCIAITON, INC. - NO JURIS

05/17/2016

68

HENDRICKSON,

GUY

POSSIBLE DEVELOPMENT IN ADA COUNTY ACROSS FROM

CITY OF EAGLE SUBDIVISION

05/16/2016

05/17/2016

69

CAROL, SUSAN

RESOLVED PRIOR TO CONTACT

05/17/2016

63

CROSSLAND,

JEANINE (911)

REQUESTING PAYMENT ARRANGEMENT OR MEDICAL

CERTIFICATE

05/16/2016

05/17/2016

72

PLATA, ENRIQUE

TRYING TO KEEP POWER ON

05/17/2016

75

VELASQUEZ, EVE

WICAP REFERRED CONSUMER TO PUC FOR ASSISTANCE

05/17/2016

71

LEFFEL, CRAIG

INQUIRY ON WHO IS RESPONSIBLE FOR THE PHONE LINE

TO THE HOUSE AND EASEMENT

05/17/2016

4706

IDAHO Z CAR

FOLLOW UP ON PREVIOUS COMPLAINT - DISAGREEMENT

OVER PROMISED RATES AND TERMS

05/11/2016

05/17/2016

4680

SCHMULLER,

DAVE

CONCERNED ABOUT BILL ARRIVING AND BEING ASSESSED

A LATE FEE

05/05/2016

05/17/2016

4693

ELAM, MATT

COMPANY HAS DOWNED LINE AND WILL NOT FIX OR

REMOVE IT

05/09/2016

05/17/2016

58

BISSELL, JOYCE

REQUESTING $19.99 HSI PRICING WHEN HER CONTRACT

EXPIRES

05/12/2016

05/18/2016

77

INDA, NINIVE

911

NEEDS ASSISTANCE - LARGE PAST DUE BALANCE

05/18/2016

Friday, September 15, 2023

78

GARZA,

VENTURA

TRYING TO FIND ASSISTANCE

05/18/2016

80

PENNELL,

KENNETH (911)

COMPANY IS NOT CONSIDERING EL-ADA PLEDGE AS PART

OF PAYMENT

05/18/2016

74

DRIVER, GLENN

TRYING TO RESTORE SERVICE

05/17/2016

05/18/2016

4720

UNKNOWN,

GREG

INQUIRY - WANT TO KNOW IF A LIST OF PURPA PROJECT

EXIST

05/12/2016

05/18/2016

76

PALMER,

WILLIAM

NEEDS PAYMENT ASSISTANCE

05/18/2016

05/19/2016

81

ALLISON, BRAD

911

BROKEN ARRANGEMENT PRIOR TO DISCONNECTION,

NEEDS SOMEONE TO START SERVICE

05/18/2016

05/19/2016

67

FEINDEL, GARY

BILLING WAS TO BE CREDITED

05/16/2016

05/19/2016

83

MAY, AMBER

CLAIMS MEDICAL DENIED

05/19/2016

05/20/2016

79

PALACIOS,

LARRY

PRIOR BILL AND NO MONEY, NEEDS TWO MONTH

ARRANGEMENT

05/18/2016

05/20/2016

85

GARCIA, LURDES

(911)

CLAIMS BILL IS NOW PAID AND WANTS TO BE

RECONNECTED

05/19/2016

05/20/2016

91

UNKNOWN,

SONJA

PORTING FROM WIRELESS TO WIRELESS - NO JURIS

05/19/2016

05/20/2016

93

HAYLAND,

WILLIAM

RESOLVED PRIOR TO CONTACT

05/20/2016

94

FEDOR, JUSTIN

UNABLE TO GET IN TOUCH WITH CUSTOMER - LEFT TWO

VM MESSAGES

05/20/2016

05/23/2016

98

MAIDEN, MARY

CUSTOMER IS CONFUSED ABOUT HER BILLING AND HER

PAYMENT ARRANGEMENT

05/23/2016

59

ESTES,

CHARLOTTE

NO MONEY, NO ARRANGMENT , NO ASSISTANCE,

LOOKING FOR SOMEONE TO START SERVICE

05/13/2016

05/23/2016

59

ESTES,

CHARLOTTE

NO MONEY, NO ARRANGMENT , NO ASSISTANCE,

LOOKING FOR SOMEONE TO START SERVICE

05/13/2016

05/23/2016

82

JOHNSON,

MICHAL KARY

(911)

NEEDS JUST A LITTLE MORE TIME TO PAY FULL AMOUNT

05/18/2016

05/23/2016

3394

CREIGHTON,

ROBERT

REFUND FROM DIRECTV NEEDS TO BE USED TO FINAL FINAL

PHONE BILL

04/25/2016

05/23/2016

65

NEWMAN,

CHRISTOPHER

CUST DISPUTING BILL-BAD METER - USAGE NOT

TRANSMITTED

05/16/2016

05/23/2016

Friday, September 15, 2023

4687

HYDE, BRAD

WANTS TO BE PLACED BACK ON PREVIOUS LD CALLING

PLAN PRIOR TO BEINGN "SLAMMED"

05/06/2016

05/23/2016

108

TUTTLE,

SUSANNE (911)

CUSTOMER WOULD LIKE TO MAKE A PAYMENT

ARRANGEMENT

05/24/2016

102

GRIMM, TRACY

NEEDS ONE MORE PAYMENT ARRANGEMENT

05/23/2016

05/24/2016

86

WINFREY,

DANIEL

CANNOT MAKE REQUIRED FINAL PAYMENT UNITL DAY OF

DISCONNECTION DATE

05/19/2016

05/24/2016

87

MURRAY, MIKE

(911)

CUSTOMER CLAIMING RMP TOLD HIM DISCONNECTION ON

FRIDAY

05/19/2016

05/24/2016

87

MURRAY, MIKE

(911)

CUSTOMER CLAIMING RMP TOLD HIM DISCONNECTION ON

FRIDAY

05/19/2016

05/24/2016

96

OWYHEE

SHERIFF'S

OFFICE

INQUIRY - HOW TO MAKE HOMEDALE AND MARSHING NO

LONGER LD CALLING

05/20/2016

05/24/2016

99

MONTEITH,

KENNETH

FIRST BILL PRORATED

05/23/2016

05/24/2016

89

AZURE HAIR

STUDIO

LANDLORD CHARGING FOR POWER / CUST PAYING OTHER

BUSINESS FOR WATER AND GAS

05/19/2016

05/25/2016

97

WAKLEY, STEVE

PROBLEM WITH ELECTRONIC PAYMENTS OVER THE PHONE

05/20/2016

05/25/2016

92

MARRS,

HEATHER

NEEDS PAYMENT ASSISTANCE AND A PAYMENT

ARRANGEMENT

05/20/2016

05/25/2016

110

ACORD,

CRYSTAL

MISCOMMUNICATION ON HOW / WHEN ARRANGMENT

WOULD BREAK

05/24/2016

05/25/2016

103

DOWNS,

THADDEUS

NEEDS PAYMENT ASSISTANCE

05/23/2016

05/25/2016

106

DOBIE, PATRICK

INQUIRY: REMOVE THE ENERGY EFFICIENCY CHARGE FROM

THE BILL

05/23/2016

05/25/2016

1346

ROBERTS, KARI -

911

TRYING TO KEEP SERVICE ON

05/25/2016

1348

BRANDELL,

VANESSA (911)

BROKEN ARRANGEMENT, CO. WILL NOT DO ANOTHER,

NEED MORE TIME

05/25/2016

1350

PARKER,

SHARON

WANTS TO TALK TO SOMEONE ABOUT PROJECT NEAR

THEIR HOUSE

05/25/2016

05/26/2016

1357

OSBURN, HOLLY

(911)

CUSTOMER WOULD LIKE AN EMC

05/26/2016

1352

CRUZ, JOSE

CUSTOMER WOULD LIKE ENERGY ASSISTANCE

05/26/2016

100

PALACIOS,

CANDELARIO

REQUESTING PAYMENT ARRANGEMENT SO THE ACCOUNT

CAN BE IN HIS NAME

05/23/2016

05/26/2016

Friday, September 15, 2023

61

CHILDERS,

WILLIAM

CLAIMS HE FOLLOWED INSTRUCTIONS PROVIDED BY

COMPANY TO MAKE PAYMENT ON-TIME

05/16/2016

05/26/2016

4679

EDWARDS

GREENHOUSE

INC.

CUSTOMER HAS POOR LINE QUALITY AND PHONES NOT

CONNECTED AT PEDESTAL

05/05/2016

05/26/2016

88

BRUNNER,

DEBBIE

TRYING TO VERIFY THAT FREE 411 HAS BEEN SET UP DUE TO

DISABILITY

05/19/2016

05/26/2016

1355

NAIR, PAT

CUSTOMER DOES NOT AGREE WITH INTERNET COST

RECOVERY CHARGE

05/26/2016

1353

CLAYTON, KEITH

CUSTOMER SENT PAYMENT TO COMMISSION BY MISTAKE

05/26/2016

1354

PETERSEN,

PAULA

PAYMENT ENDED UP AT COMMISSION

05/26/2016

101

FRANK, LAURIE

CANNOT REACH CUSTOMER

05/23/2016

05/26/2016

4705

MARSHALL,

JACK

AVAILABILITY OF SERVICE SINCE LANDSLIDE IN FEBRUARY

2016

05/11/2016

05/26/2016

1351

GRIMES, JANET

INSURANCE AGAINST REPLACEMENT COST OF BROKEN

SEWER LINE - NO JURIS

05/25/2016

05/27/2016

104

WHITSON,

JENNA

CUSTOMER WAS DISCONNECTED EVEN THOUGH PAYMENT

WAS MADE.

05/23/2016

05/27/2016

1366

LORENTZ,

MARIA

LOOKING FOR ASSISTANCE

05/31/2016

1370

WEEKS, JAMIE -

911

TRYING TO GET EXTENSION, UP FOR DISCONNECTION

TODAY

05/31/2016

111

TAYLOR, JACK

CUSTOMER WOULD LIKE TO DISCONTINUE SERVICE

05/24/2016

05/31/2016

1367

KEAVY, RICHARD

CUSTOMER WAS INTERESTED IN THE COMMISSION'S ROLE

IN PROPERTY ISSUE

05/31/2016

1369

COOME, WENDY

CUSTOMER RECEIVED AN UNUSUAL CALL

05/31/2016

1372

LYON, JOHN

QUESTIONING ACCESS TO METERS

05/31/2016

1373

KIM, ANDREW

QUESTION ABOUT BUSINESSES RECORDING CALLS

05/31/2016

1371

TILLBERG, STEVE

CUSTOMER DOES NOT LIKE THE PLACEMENT OF THE NEW

FACILITIES

05/31/2016

1356

RITENOUR, MR.

UNABLE TO GET IN TOUCH WITH CUSTOMER - BUSY SIGNAL

05/26/2016

05/31/2016

1360

BEST, VANESSA

COULD NOT CONTACT CUSTOMER

05/27/2016

05/31/2016

1364

BAENEN, MARY

DOES NOT WANT AN AMR METER

05/31/2016

Friday, September 15, 2023

1365

HAMPTON,

KEISHA

MEANT TO CALL UTILITY

05/31/2016

1368

CLAY, GARY

CUSTOEMR CONTACTED THE PUC BY MISTAKE

05/31/2016

06/01/2016

1377

BOLOPUE, TIM

RECEIVED CHECK - FORWARDING TO COMPANY SUZ-W

06/01/2016

1378

MEHRENS,

LINDA

NOT HAPPY ABOUT PCA AND FCA INCREASES AND ANY

RATE CHANGE

06/01/2016

57

CALDWELL, JEFF

INQUIRY ON CREDIT AMOUNT FOR SOLAR POWER

05/12/2016

06/01/2016

90

SAUNDERS,

MARYANNE

CONTINUING SERVICE AGREEMENT - LANDLORD

NOTIFICATION

05/19/2016

06/01/2016

105

CLIENT FOCUS

FIDUCIARY

SERVICES

PHONE SYSTEM HACKED-INTERNATIONAL CALLS CHARGED

TO BUSINESS

05/23/2016

06/01/2016

112

FACKRELL,

PERCY 911

NEED DELAY IN DISCONNECTION TO GET PLEDGES AND

MAKE ARRANGEMENT

05/24/2016

06/02/2016

1379

LEWIS, JOHN

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

06/02/2016

95

MC MURTREY,

BRACK

SLOW TO CREDIT RETURN OF MODEM

05/20/2016

06/02/2016

1376

LOUIS BARBER

SHOP 911

CANCELLED ORDER, POSSIBLY DUE TO A PORTING ORDER,

NEW ORDER DONE

06/01/2016

06/02/2016

1362

BEAST

CONCRETE

HAULING LLC

CLOSED WITHOUT RETURN CALL

05/27/2016

06/02/2016

1381

RODGERS, RON

BILLING HIM MONTHLY WHEN WATER WAS TURNED OFF

YEARS AGO

06/02/2016

1358

GRECO, ARIELLE

(911)

NEEDS PAYMENT ASSISTANCE

05/27/2016

06/02/2016

4690

PEACE,

MICHELLE

CURRENT HUSBAND'S PREVIOUS BALANCE TRANSFERRED

INTO ACCOUNT

05/06/2016

06/02/2016

1391

ROSENLAF,

MARCI

FISH HAVEN PIPELINE COMPANY - (ASSOCIATION) NO JURIS

06/03/2016

1374

HUSTON,

BRIANA

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

05/31/2016

06/03/2016

1349

TOOLANEN,

CATHLEEN

CLAIMS AGREEMENT WAS TO PAY $245 FOR NEW

LEVELIZED ARRANGEMENT

05/25/2016

06/06/2016

1397

STEWART, RICK

QUESTIONS ABOUT GETTING NEW SERVICE AS PART OF

EXPANDING THEIR BUSINESS

06/06/2016

Friday, September 15, 2023

1359

STEMPF, CRAIG

WILL NEED PAYMENT ARRANGMENT WHEN MEDICAL

CERTIFICATE EXPIRES

05/27/2016

06/06/2016

4703

KINGSWOOD

INC.

TELEMETRY LINE IS NO LONGER WORKING AND COMPANY

HAS NOT REPAIRED

05/10/2016

06/06/2016

1392

SABADEE

TRYING TO CALL WATER CO TO MAKE PAYMENT, THINKS

SHE HAS IT TAKEN CARE OF

06/06/2016

1399

CURTIS, CRAIG

WATER ASSOCIATION TRYING TO RAISE RATES

06/06/2016

06/07/2016

1386

THOMAS,

GEORGE 911

CABLE ONE - NO JURISDICTION

06/03/2016

06/07/2016

2691

UNKNOWN,

STEVE

WOULD LIKE COMPETITION IN HIDDEN SPRINGS

06/07/2016

2690

ARMSON, EVE

CUSTOMER CONTACTED PUC BY MISTAKE

06/07/2016

1385

LORENTZ,

MARIA (911)

NEEDS PAYMENT ASSISTANCE AND REQUEST FOR MEDICAL

CERTIFICATE

06/03/2016

06/07/2016

1964

CHANDLER,

PEGGY

POSSIBLE SALE OR TRANSFER OF THE COMPANY IN AUGUST

OR SEPTEMBER

06/23/2015

06/07/2016

1345

CHESHIRE,

ELIZABETH

QUESTIONS REGARDING CASE COMMENTS AND THE

ORGANIZATION OF THE COMPANY

05/24/2016

06/07/2016

1398

WOLF,

DOROTHY

CLAIMS SHE WAS TOLD SHE COULD NOT KEEP THE SAME

PHONE NUMBER

06/06/2016

06/07/2016

107

JOHNSON,

LEON

BILLED FOR DIRECTORY ASSISTANCE CALL NOT MADE BY

CUSTOMER OR FAMILY

05/24/2016

06/07/2016

1388

WILKINS,

THEOLA

CUSTOMER CLAIMS TO HAVE NEVER HAD A BILL FROM

CENTURYLINK BEFORE

06/03/2016

06/08/2016

1394

BAIRD,

AMANDA

CANNOT GET IN CONTACT WITH CUSTOMER

06/06/2016

06/08/2016

2696

RUZ, GINGER

TRYING TO GET ARRANGEMENT SET BACK UP

06/08/2016

2693

HARKE, TONYA

QUESTIONS ABOUT MEIDALS AND MORATORIUM

06/08/2016

1400

GLENN,

NATALEE

NEEDS PAYMENT ARRANGEMENT

06/06/2016

06/08/2016

2694

ALLRED, MARY

MUST PAY PREVIOUS OWNERS BILL OF $2,500 BEFORE

SERVICE CAN BE HOOKED-UP

06/08/2016

2697

JANA ANELLO

INQUIRY - IS THERE A REQUIREMENT FOR A NEWLY

INSTALLED A/C UNIT - NOT BELOW 78

06/08/2016

1393

BUTTERFIELD,

BILL

UNABLE TO CONTACT CUSTOMER

06/06/2016

06/08/2016

Friday, September 15, 2023

1384

GIBSON, PAT

CUSTOMER DOESN'T RECALL CALLING THE IPUC

06/02/2016

06/08/2016

1390

TUEL, LOIS

QUESTIONS ABOUT QUANTITY AND AMOUNT OF TAXES

AND SURCHARGES

06/03/2016

06/08/2016

2699

APPS, SCOTT

COMPANY UNABLE TO EXPLAIN REASON AND COST FOR

CUSTOMER CHARGE

06/08/2016

06/09/2016

1389

GREENWELL,

JEFF

WAS NOT NOTIFIED THAT ORDER TO "DE-ENERGIZE"

POWER LINE WAS CANCELLED

06/03/2016

06/09/2016

2692

GARNER, BEN

METER NEEDED TO BE REPROGRAMMED FOR NET

METERING

06/08/2016

06/09/2016

2706

ASHTON,

KRISTINA

CUSTOMER CLAIMS TO HAVE SENT MODEM TO CL BUT IT

WAS LOST IN MAIL

06/09/2016

2702

FORBECK, FRED

CUSTOMER RESOLVED BEFORE I CONTACTED THEM

06/09/2016

2703

COX, BRANDON

(911)

CLAIMS PAYMENT WAS MADE BUT ADDITONAL CHAGES

ARE PREVENTING RECONNECTION

06/09/2016

06/10/2016

2708

LOPEZ, KAREN

CUSTOMER WAS LOOKING FOR ASISTANCE WITH A PRIOR

BILL

06/10/2016

1396

CRAIS, TOM

WEEKENED CUSTOMER CALL- UNABLE TO GET IN TOUCH

WITH CUSTOMER

06/06/2016

06/10/2016

2709

HAWKS, TERRI

NEEDS PAYMENT ASSISTANCE

06/10/2016

1375

TEAL, LEN

CUSTOMER CLAIMS BILL IN JANUARY 2016 WAS

MISCALCULATED

05/31/2016

06/13/2016

2712

HAYNES,

MARCUS (911)

CUSTOMER CLAIMS TO HAVE BEEN SHUT OFF FOR A $2.00

DIFFERENCE IN PAYMENTS

06/13/2016

2710

NILLSON, ANGEL

(911)

CUSTOMER WAS DISCONNECTED AFTER PAYMENT ON

THURSDAY

06/13/2016

2707

KIDWELL, BRUCE

TOLD PRICE WOULD GO DOWN IF CUSTOMER STAYED WITH

CENTURYLINK

06/10/2016

06/13/2016

1361

CABA, BRIAN

STANDALONE INTERNET - NO JURIS

05/27/2016

06/13/2016

4688

KOCH, FRANCES

CLAIMS NOTICE DID NOT ARRIVE UNTIL 5-6 AND THAT

BILLED USAGE IS HIGHER

05/06/2016

06/13/2016

2705

COGDILL,

CREIGHTON

CUSTOMER HAS AN UNUSUALLY HIGH BILL

06/09/2016

06/14/2016

1387

MARTINEZ,

RHONDA

CUSTOMER IS GETTING RUN-AROUND FOR BUNDLED

SERVICE RATES

06/03/2016

06/14/2016

1363

HALE, MARVIN

911

PENDING DISCONNECTION - CUSTOMER IS WORKING ON

AN EMC

05/27/2016

06/14/2016

2716

MAY, AMBER

(911)

CUSTOMER DENIED EMERGENCY MEDICAL CERTIFICATE

06/14/2016

2713

KNUDSEN JR,

BOB

DIRECT TV

06/14/2016

109

ZIMMERMAN,

CLINT

CUST DISPUTING ESTIMATED BILL-BAD METER -

BROKEN/DAMAGED WRIGGLER

05/24/2016

06/15/2016

Friday, September 15, 2023

2718

KREGER, DALE

(911)

NO JURISDICTION - SHOULD HAVE CALLED THE WA PUC

06/15/2016

2695

JONES,

ANTHONY

WANTS TO KNOW WHY GENERATOR BACKUP IS NOT USED

IN PLANNED OUTAGE

06/08/2016

06/15/2016

2689

JOLSON, KATHY

CUSTOMER WOULD LIKE TO RETURN MODEM

06/07/2016

06/15/2016

2717

SMART,

CHARLES

CUSTOMER RESOLVED ISSUE

06/14/2016

06/15/2016

2698

RUBY, KAREN

THINKS JANUARY READING WAS WRONG / LEAK TEST

06/08/2016

06/15/2016

4673

YOUNG,

ROBERTA

INTERNET OUTAGES / POOR CUSTOMER SERVICE

05/03/2016

06/15/2016

2723

JONES, ALAN

CUSTOMER DID NOT NEED ANY ASSISTANCE

06/16/2016

2719

WILDE, LAWRY

QUESTIONS ABOUT ANNEXATION AND POWER PROVIDER

06/15/2016

06/16/2016

2715

VALDEZ, DANIEL

DISCONNECTED FOR NONPAYMENT

06/14/2016

06/16/2016

2724

O LAVALA,

FRANK

WOULD LIKE MORE OPTIONS FOR INTERNET

06/16/2016

2700

ROSEN, TERRY

CLOSED WITHOUT CONTACT

06/08/2016

06/17/2016

2727

WRIGHT,

MATTHEW 911

NEEDS PLEDGES AND ADDITIONAL TIME TO GET THEM

06/17/2016

2728

CHAVEZ,

JESSICA

COMPANY ASKED FORO ACCOUNT HOLDER ID AFTER EMC

WAS SENT TO COMPANY

06/17/2016

2701

JAYO

CONSTRUCTION

NEEDS LETTER FROM COMPANY REGARDING LOT LINE

RELOCATION

06/08/2016

06/17/2016

2720

SAULSBERRY,

MICHELLE

INQUIRY - TITLE 62 TELCOM PROVIDERS

06/15/2016

06/17/2016

1395

THORNTON,

CAROL

SAGGING TELEPHONE LINE NEEDS TO BE RAISED HIGHER

06/06/2016

06/20/2016

2730

MOTZNER,

FRANK (911)

REQUESTING A NEW PAYMENT ARRANGEMENT

06/20/2016

2732

DUNCAN,

DEBBIE

CUSTOMER WANTED INFORMATION ON 911 FEE ON BILL

06/20/2016

2731

TRUDY'S

KITCHEN

TECH SHOWED UP RIGHT AS I CALLED CUSTOMER

06/20/2016

06/21/2016

Friday, September 15, 2023

2736

EVANS, ART

THINKS BILLS ARE HIGH, WILL CONTACT CO FIRST

06/21/2016

2734

BRYANT,

SPENCER (911)

USED 2 MED. CERT. NEEDS AN ARRANGEMENT

06/20/2016

06/21/2016

70

MITTLEIDER,

PAM

CUSTOMER HAS BEEN WAITING FOR 3 MONTHS FOR CABLE

TO BE BURIED - 5/16 CO. NO SHOW

05/17/2016

06/21/2016

4038

SEIBERT, GREG

DSL SERVICE - NO JURIS - RESOLVED PRIOR TO CONTACT

06/22/2016

2738

GREENWOD, B.

H.

CUSTOMER HAS QUESTIONS REGARDING HOW HIS BILL IS

CALCULATED

06/21/2016

06/22/2016

2743

THORNBURG,

CHAD

DOES NOT LIKE THREE TEIR RATES - ALL ELECTRIC

CUSTOMER

06/22/2016

4035

STEPHENS,

JAMES

THINKS CO SHOULD BE FINED WHEN THEY HAVE OUTAGES

06/22/2016

4033

OTTENS, TERI

QUESTION REGARDING MASTER METERS

06/22/2016

4037

DIXON, MICHEL

CO REFUSES TO EXTEND SERVICE ANY FURTHER

06/22/2016

2721

HERGERT,

EUGENE

DISPUTED THIRD PARTY CHARGES

06/15/2016

06/22/2016

4034

HOFFMAN,

DAVID

POSSIBLE SERVICE SAFETY ISSUES, HIGH USAGE, REFUSES TO

MAKE PAYMENTS ARRANGEMENT

06/22/2016

06/23/2016

84

JONES, RICK

(911)

CUSTOMER WITHOUT BUSINESS PHONE FOR 2 WEEKS -

PORTING / CHANGE OF ADDRESS

05/19/2016

06/23/2016

2704

FARNSWORTH,

BETTY

CUSTOMER'S CALLER ID IS NOT FUNCTIONING PROPERLY

06/09/2016

06/24/2016

4043

PETERSEN,

PAULA

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

06/24/2016

1380

WILSON,

GEORGE

PROBLEMS WITH PHONE AND INTERNET

06/02/2016

06/26/2016

4047

STONE, ANGEL

CUSTOMER CALLED COMMISSION BY MISTAKE

06/27/2016

4046

GORBET, JAMIE -

911

TRYING TO GET ARRANGEMENT SET UP

06/27/2016

4048

STANGER, ERIK

(911)

NEEDS PAYMENT ARRANGEMENT OR MEDICAL CERTIFICATE

06/27/2016

06/28/2016

4051

VILLASENOR,

ELINOR - 911

TRYING TO GET AN EXTENSION

06/28/2016

2735

CLEMENS,

LINDA

MULTIPLE - TELEMARKETERS, SCAM CALLS, POSSIBLE 3RD

PARTY STEALING SERVICES

06/20/2016

06/28/2016

Friday, September 15, 2023

4054

CROWN CASTLE

NG WEST

NOT LISTED ON PUC WEBSITE

06/28/2016

4055

BASHAW,

SAMANTHA

INTERNET BUNDLED WITH DIRECTV - DOUBLE TIMES NO

JURIS

06/28/2016

4053

LOPICCOLO,

STEPHANIE (911)

WATER OFF, CUSTOMER CAN'T GET THROUGH ON THE

CUST SERVICE LINE TO PAY BILL

06/28/2016

2726

HARMSON,

STEVE

UNABLE TO CONTACT - COMPANY WON'T INSTALL DSL

06/17/2016

06/28/2016

2729

SCOTT, JOANNE

CUSTOMER PROMISED DISCOUNTS, NOT RECEIVED, AND

BILL AMOUNT CONTINUES TO GO UP

06/20/2016

06/28/2016

2725

HACKER, MONA

CUSTOMER HAD A HIGH INTERNATIONAL LONG DISTANCE

BILL

06/17/2016

06/28/2016

4040

HASZ, MARY

LOU

CUSTOMER CLAIMS TO HAVE BEEN BILLED FOR WHOLE

MONTH INSTEAD OF PRORATED

06/23/2016

06/28/2016

4058

DIXON, JUDY

NOT HAPPY ABOUT CITY PUTTING TRANSMISSION LINE BY

THEIR HOUSE

06/29/2016

4057

MOREHOUSE,

KERI

WILL SETUP UP; ACCOUNT IN HER NAME - WAS IN NAME

OF PRIOR TENANT

06/29/2016

4678

AVILA, SHEILA

TELMATE DID NOT RESPOND TO REQUEST FOR

INFORMATION - RESOLVED WITH CUSTOME

05/04/2016

06/29/2016

2714

MORRISON,

MICHAEL

COLLECTION NOTICE FOR NON-ACCOUNT

06/14/2016

06/29/2016

4052

HACKER, MONA

CUSTOMER IS CONCERNED WITH THE RATE TO CALL

PANAMA

06/28/2016

06/29/2016

4063

ALLEN, KARRA

CLAIMS BILL IS FROM ADDRESS SHE NEVER LIVED AT

06/30/2016

4056

WORMAN,

KATHY

CLOSED WITHOUT RESPONSE

06/28/2016

06/30/2016

4059

MILLS, SHANE

RESOLVED PRIOR TO CONTACT

06/29/2016

06/30/2016

4061

WHITE, NANCY

LOOKING FOR INFORMATION ON ASSISTANCE PROGRAMS

06/30/2016

2739

RICKEL WATER

COMPANY

WATER USER'S ASSOCIATION TO TAKE OVER COMPANY

06/21/2016

06/30/2016

2740

OREAR, LORA

LACK OF FLEXIBILITY IN COMPANY POSITION AT A TIME OF

GRIEF FOR THE FAMILY

06/21/2016

06/30/2016

2742

HIATT, SIRA

COMPANY WOULD NOT REMOVE EX-HUSBAND,

TRANSFERRED EX'S BALANCE TO ACCOUNT

06/21/2016

06/30/2016

2733

BONATO, JAMES

CUSTOMER HAS BEEN HAVING OUTAGES/ CLAIMS HE WAS

CHARGED $200.00 FOR REPAIR

06/20/2016

06/30/2016

4039

MC KEE, PAUL

ATTEMPTED LIEN BY COMPANY TO COLLECT NON-

RESIDENT FEE

06/23/2016

07/01/2016

Friday, September 15, 2023

4044

COON, JIM (911)

CUSTOMER WOULD LIKE TO CONNECT SERVICE/ALSO HAS

DOWNED LINE

06/24/2016

07/01/2016

4062

HOFFMAN,

DAVID

CLOSED PENDING FURTHER CONTACT FROM THE

CUSTOMER

06/30/2016

07/01/2016

4070

WILCOX,

BRENTON

CUSTOMER WAS UP FOR DISCONNECT DUE TO PRIOR BILL

AT ANOTHER LOCATION

07/01/2016

4075

TAYLOR, JOHN

WASHINGTON CUSTOMER, CALLED ID PUC BY MISTAKE

07/05/2016

4076

RUSSELL

CUSTOMER RESOLVED BEFORE PUC CALLED

07/05/2016

4078

NELSON,

JERLYNN

CUSTOMER WAS REPORTING AN OUTAGE.

07/05/2016

4079

ROCKEFELLER,

LINDA

CUSTOMER WAS UNSURE OF RURAL TELEPHONE SUBSIDY

07/05/2016

4036

ESTES, DAVID

ISSUE WITH TRACKING DOWN AN UNSOLICITED PHONE

CALL

06/22/2016

07/05/2016

4065

RICHARDSON,

KELLY

CALLED AND NO RETURN PHONE CALL

06/30/2016

07/06/2016

4060

DAVIS, VICTORIA

(911)

NEEDS PAYMENT ASSISTANCE

06/29/2016

07/06/2016

4088

JARRELL, JAMES

(911)

COMPANY WILL NOT SET A NEW ARRANGEMENT

07/07/2016

4088

JARRELL, JAMES

(911)

COMPANY WILL NOT SET A NEW ARRANGEMENT

07/07/2016

4088

JARRELL, JAMES

(911)

COMPANY WILL NOT SET A NEW ARRANGEMENT

07/07/2016

4041

JFOSTER &

ASSOCIATES,

LLC

QUESTIONS REGARDING LARGE VOLUME CONTRACT

REPORTING REQUIREMENTS TO SUPPLIER

06/23/2016

07/07/2016

4041

JFOSTER &

ASSOCIATES,

LLC

QUESTIONS REGARDING LARGE VOLUME CONTRACT

REPORTING REQUIREMENTS TO SUPPLIER

06/23/2016

07/07/2016

4041

JFOSTER &

ASSOCIATES,

LLC

QUESTIONS REGARDING LARGE VOLUME CONTRACT

REPORTING REQUIREMENTS TO SUPPLIER

06/23/2016

07/07/2016

4069

BRUNO,

VICTORIA C.

WANTS METER REMOVED DUE TO HUMMING NOISE

06/30/2016

07/07/2016

4087

KOJIS,

ANTHONY

CUSTOMER WILL CONTINUE TO HANDLE ON HIS OWN

07/06/2016

07/07/2016

730

LEGACY LONG

DISTANCE

INQUIRY - IS COMPANY IN GOOD STANDING WITH PUC

07/07/2016

730

LEGACY LONG

DISTANCE

INQUIRY - IS COMPANY IN GOOD STANDING WITH PUC

07/07/2016

Friday, September 15, 2023

4042

PANGBURN,

FRANK

PAYMENT CREDITED TO WRONG ACCOUNT

06/24/2016

07/07/2016

4073

VSP

PUBLICATIONS

CUSTOMER IS HAVING LINE QUALITY/SERVICE ISSUES

07/01/2016

07/08/2016

4072

BOHMAN,

SHARON

RESOLVED PRIOR TO CONTACT

07/01/2016

07/08/2016

1382

ZORNISH,

ROGER

CLAIMS COMPANY NEVER FIXED DOWN PHONE LINE AND

SERVICE WAS NOT WORKING

06/02/2016

07/08/2016

4071

HICKSTEIN,

SANDRA

OVERBILLED FOR CUSTOMER CHARGE

07/01/2016

07/08/2016

4066

PAULSEN, DAN

(911)

CUSTOMER IS HAVING SCHEDULING ISSUES

06/30/2016

07/08/2016

4085

LANTIER,

KENNETH

CANNOT GET IN CONTACT WITH CUSTOMER

07/06/2016

07/11/2016

4080

THRALL, DEBRA

DISAGRESS WITH AN INCREASE IN BUDGET PAY AMOUNT

07/05/2016

07/11/2016

4077

KELLAN, BRAD

CANNOT GET IN CONTACT WITH CUSTOMER

07/05/2016

07/11/2016

743

WAGNER, KATIE

DOES IDAHO HAVE A OPT OUT POLICY FOR AMI METERS

07/11/2016

732

DOTSON,

MONA (911)

WANTS TO CANCEL NEW SERVICE ORDER

07/07/2016

07/11/2016

739

STROM, MARK

CUSTOMER SENT PAYMENT TO COMMISSION BY MISTAKE

07/11/2016

4045

MITCHELL,

SUSAN

CUSTOMER DISPUTING THAT THE MODEM IS PURCHASED

NOT RENTED

06/27/2016

07/11/2016

738

MARSTERS,

TALON

CUSTOMER CALLED PUC INSTEAD OF IPC TO PAY BILL

07/11/2016

735

CHAVEZ,

JESSICA

CLOSED PENDING CONTACT FROM THE CUSTOMER

07/08/2016

07/12/2016

745

TUTTLE, JASON

TRYING TO GET ASSISTANCE TO PAY OLD BILL

07/12/2016

2737

TATEM, BETTY

BILL DOES INCLUDE DETAILS / HIGHER THAN QUOTED / IS

CUST RECEIVING ITSAP

06/21/2016

07/12/2016

4074

FOSTER, CHERYL

OBJECTS TO UPSELLING, CAN'T FIND INFO ON WEB-POOR

DESIGN, POOR INFO FROM CSR'S

07/05/2016

07/12/2016

734

SILVERTHORNE,

KATHERINE

(911)

CLAIMS REPAIR IS STILL NEEDED

07/08/2016

07/12/2016

747

MARTIN, TERESA

STATUE OF LIMITATION FOR REIMBURSEMENT-OVERPAID

CITY SEWER SEVERAL YEARS AGO

07/12/2016

Friday, September 15, 2023

749

REYES, CATHY

NO CONTACT, THEY DID NOT RETURN MESSAGES

07/12/2016

750

RELIANT

COMMUNICATI

ON

WOULD LIKE TO FIND USF FORM

07/12/2016

2722

ROADRUNNER

READY MIX

POOR LANDLINE AND INTERNET QUALITY FOR SEVERAL

YEARS

06/16/2016

07/12/2016

748

ZELLER, JIM

CUSTOMER WOULD LIKE SOME INFO REGARDING TAXES

AND FEES ON HIS BILL

07/12/2016

737

BORNSHINE,

BUFFY

PAYMENT CROSSED PAST DUE NOTICE

07/11/2016

07/13/2016

4083

DIERKS,

PATRICIA

RECENT OUTAGE, CUSTOMER SERVICE

07/05/2016

07/13/2016

4068

JONES, STEVE

3-YR CONTRACT SWITCHED TO 1-YR, MISINFORMATION,

RUDE SUPERVISOR

06/30/2016

07/13/2016

731

HAAS, KELLY

SQUATTER LIVING IN HOME WHILE CUST ON HOSPITAL-

RAN UP POWER BILL

07/07/2016

07/13/2016

761

VAUGHN,

WAYNE

CO-OP REMOVED HIS METER

07/14/2016

759

AFL-CIO

QUESTION ABOUT ADADS RULES

07/14/2016

736

HIGGINS

NO CONTACT, THEY DID NOT RETURN MESSAGES

07/11/2016

07/14/2016

755

WRIGHT,

JULLIAN

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

07/14/2016

2741

HALINGA,

BENONE

THINKS REBILLING IS TOO HIGH

06/21/2016

07/14/2016

729

KNAPP,

PATRICIA

BEEN TRYING FOR 3 WEEKS TO GET SERVICE TO NEW

ADDRESS

07/07/2016

07/14/2016

751

FULKER, JERRY

CLAIMS HIS FORMER WIFE OWES BILL

07/13/2016

07/15/2016

760

DEPERY, ELLEN

TRYING TO GET RECONNECTED

07/14/2016

07/15/2016

765

LLOYD,

CHRISTINE

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

07/15/2016

744

UNKNOWN,

RANDY

UNABLE TO GET IN TOUCH WITH CUSTOER - INQUIRY

ABOUT BILLING CHARGES

07/11/2016

07/15/2016

764

BOURGET, JAN

PROPERTY MANAGEMENT CO. IS CHARGING MORE THAN

THE BILL FROM AVU

07/15/2016

762

MULLEN, PATTY

CUSTOMER CONTACTED PUC BY MISTAKE

07/15/2016

07/18/2016

Friday, September 15, 2023

768

MC KNIGHT,

PATRICIA

TRYING TO GET HELP WITH OLD BILL

07/18/2016

773

UNKNOWN,

STACY

INQUIRY - QUESTIONS ABOUT TRANSFERING AN OLD BILL

TO A NEW ACCOUNT

07/18/2016

770

WESTERFELD,

LOANN (911)

CALLED IPC AND RECORDING SAYS NO OUTAGE REPORTED

07/18/2016

757

GOODWIN,

RANDALL (911)

CUSTOMER WOULD LIKE TO MAKE A PAYMENT

ARRANGEMENT

07/14/2016

07/18/2016

774

PATTON, CAROL

CUSTOMER RESOLVED BEFORE I CALLED

07/18/2016

771

MILLER,

SHAWNETTE

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

07/18/2016

07/19/2016

746

WOLFE, SARAH

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

07/12/2016

07/19/2016

763

ROMAN, NIYA

UNABLE TO GET IN TOUCH WITH CUSTOMER - DID NOT

RETURN PHONE CALLS

07/15/2016

07/19/2016

776

MAIN, ROBERT

HAVING PROBLEMS CANCELLING DIRECTV

07/19/2016

779

BROWN, DON

QUESTIONS ABOUT REGULATION

07/19/2016

4082

MEYER, JOHN B

(DR.)

CHARGES ON BILL FROM IDL TELESERVICES OR

TELEMARKETING

07/05/2016

07/19/2016

4064

SMITH, JIM

CUSTOMER HAS REQUESTED A LANDLINE, CO. CAN'T GIVE

REASON WHY IT ISN'T INSTALLED

06/30/2016

07/19/2016

769

DRURY, TERESA

INQUIRY - CONCERNED ABOUT DISCONNECTION PROCESS

& NO PAYMENT ARRANGMENT

07/18/2016

07/20/2016

767

FALLS WATER

CO.

NEEDS CLARIFICATION OF UCRR FOR DEPOSITS

07/15/2016

07/20/2016

754

PERRY, TIM

ROUTE CHANGED, COSTS GOING UP

07/14/2016

07/20/2016

733

OAKWOOD

INDUSTRIES

NOT HAPPY ABOUT VERIFICATION PROCESS

07/07/2016

07/20/2016

4086

TARQUIN, JANIS

DISAGREES WITH BILLING FROM 03/0216 TO 05/02/16

07/06/2016

07/20/2016

2081

HILL, REGGIE

COMPANY WILL NOT ACCEPT PAYMENT DIRECTLY,

TRANSFERS TO AUTOMATED SYSTEM

07/21/2016

783

HEFFNER,

SUZETTE

CUSTOMER RESOLVED ISSUE

07/19/2016

07/21/2016

781

LORENTZ,

MARIA (911)

NEEDS PAYMENT ASSISTANCE AND REQUEST FOR MEDICAL

CERTIFICATE

07/19/2016

07/21/2016

2082

HILL, REGGIE

CHANGED TO INQUIRY, CUST DECIDED THAT THE ISSUE

WAS ANOTHER UTILITY, NOT IPC

07/21/2016

Friday, September 15, 2023

2074

LEE, LISA

NEEDS PAYMENT ASSITANCE AND ARRANGEMENT

07/20/2016

07/22/2016

777

ACKERMAN,

BURL

CUSTOMER HAD QUESTIONS REGARDING LINE HEIGHTS

AND EXTENSIONS

07/19/2016

07/22/2016

2085

CHASE, ANITA

MAILED PAYMENT LATE AND IS CONCERNED ABOUT

DISCONNECTION

07/22/2016

4049

WATTS,

ANGELA

MULTIPLE ACCOUNTS CREATED FOR PHONE AND INTERNET

SERVICES, PAYMENTS LOST??

06/27/2016

07/22/2016

2086

COMERINSKY,

SUSAN

CUSTOMER CANNOT MAKE LONG DISTANCE CALLS

07/22/2016

772

PILMORE, JOHN

CUSTOMER HAS AN EARLY TERMINATION FEE FOR

TRANSFERRING SERVICE

07/18/2016

07/25/2016

4084

WILSON,

EVELYN

CUSTOMER HAD SEVERAL DAYS OF NO SERVICE

07/06/2016

07/25/2016

4050

FINKELNBURG,

DAVID

CO UNABLE TO PORT A CELL NUMBER, CREATED NEW #, &

CHARGED CUST FOR UNWANTED #

06/28/2016

07/25/2016

2092

GOSSETT,

SHELVIA

NEEDS LIEFELINE\IDAHO TELEPHONE ASSISTANCE FORM

MAILED

07/25/2016

740

WHALEY, ELLEN

CLOSED PENDING CONTACT FROM THE CUSTOMER

07/11/2016

07/25/2016

2089

VALDOVINOS,

NAKITA

CUSTOMER WAS LOOKING FOR FINANCIAL ASSISTANCE

07/25/2016

2080

MATTOX,

MORRIS

DAUGHTERS BILL TRANSFERED TO THEIR LIVE SERVICE

07/21/2016

07/25/2016

784

SAYER, BRYANT

UNABLE TO GET IN TOUCH - CALLING ON BEHALF OF

CUSTOMER OF RECORD

07/20/2016

07/25/2016

2087

CAUSO, LAURA

INTERNET HAS BEEN DOWN ALL OVER TOWN, CANT GET

ANY IDEA OF WHAT IS GOING ON

07/25/2016

2088

WARTENBE,

KELLY

INQUIRY: HAS REQUEST TO SWITCH BILL TO CUSTOMER

BEEN DENIED?

07/25/2016

2097

MAUST,

SUNDAY

MEANT TO CALL THE COMPANY

07/26/2016

2094

BAILEY, GLEN

NON-REGULATED, MERIDIAN WATER - CO. WILL NOT

RESTORE SERVICE IMMEDIATELY

07/26/2016

2084

PIERSON,

TRAVIS

NO CONTACT, THEY DID NOT RETURN MESSAGES

07/21/2016

07/26/2016

2095

MATTHEWS,

BOYD

CONSUMER THOUGHT PUC OFFERED ASSISTANCE

PROGRAM

07/26/2016

Friday, September 15, 2023

2100

SCOTT P.

HOOPES, MD

AND

ASSOCIATES

CUSTOMER HAS VOIP SERVICE AND IS BEING CHARGED

$1,000'S FOR INT CALLS

07/26/2016

782

REHDER, RYAN

POOR CUSTOMER SERVICE, BILL DISCREPANCY

07/19/2016

07/26/2016

2073

LUCKY PEAK

POWER PLANT

(911)

ARROWROCK PHONE OUT, WHICH SHUTS DOWN LUCKY

PEAK POWER PLANT

07/20/2016

07/26/2016

2101

MILLER,

THOMAS

HANCOCK

CUST CHURCH MAILED PAYMENT TO COMMISSION

07/27/2016

752

JONES, RICK

(911)

BUSINESS LINE HAS BEEN DISCONNECTED - WITHOUT

NOTICE TO CUSTOMER

07/13/2016

07/27/2016

66

BEATTIE, KELLY

MAKE A DEAL WITH CENTURYLINK ON NEW SERVICE - PAY

OFF OLD BILL

05/16/2016

07/28/2016

753

ASHCRAFT,

NANCY

REQUESTING METER BE SWTICTHED OUT - OUTSIDE LIGHT

AND FAN COME OFF AND ON

07/13/2016

07/28/2016

778

HUSBAND,

STEVEN

COMPANY IS TRYING TO COLLECT FROM PORPERTY OWNER

INSTEAD OF RENTER

07/19/2016

07/28/2016

2093

CITY OF MCCALL

INQUIRY: IS MOBILITIE LLC REGULATED BY THE PUC?

07/26/2016

07/28/2016

2108

MOORE, COREY

(911)

DIFF NAME ON ACCT/CLOSED ACCT/OWES $ FROM OTHER

ACCT/NOW APPLICANT

07/28/2016

2102

QUINTERO,

ANTONIO

NEED PAYMENT ASSITANCE AND PAYMENT PLAN

07/27/2016

07/28/2016

2076

STAB, MARK

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/21/2016

07/28/2016

2096

MOREHEAD,

BARBARA

CUSTOMER IS DISPUTING RATES FOR INTERNATIONAL

LONG DISTANCE

07/26/2016

07/28/2016

2091

FRITZLEY, TIM

INTERNET FAILURE IN GARDEN VALLEY

07/25/2016

07/29/2016

2113

STACEY, RICK

WANTED CHECK AND SEE IF WATER SYSTEM WAS

REGULATED

07/29/2016

2114

WISE, DAN

LOOKING FOR LIST OF MUNICIPAL WATER SYSTEMS

07/29/2016

2078

GUNN, JARROD

S.

CUSTOMER ONLY HAD SERVICE FOR FEW MONTHS/BILL

WAS TOO HIGH

07/21/2016

07/29/2016

2105

TRIBBLE,

RONALD (911)

CLAIMS NO NOTICE PROVIDED AND REQUESTING

ARRANGEMENT

07/27/2016

08/01/2016

741

ROBERTSON,

DANIEL

COMPANY REDUCED PRICE TO REMOVE FACILITIES AT

CUSTOMER'S REQUEST

07/11/2016

08/01/2016

2120

PONCE, JESUS

PAYMENT SENT TO PUC BY MISTAKE

08/01/2016

Friday, September 15, 2023

2123

MC DERMOTT,

DEBRA

FEESL RATES ARE TOO HIGH

08/01/2016

2098

BUCHHOLZ,

KAREN

NO CONTACT, THEY DID NOT RETURN MESSAGES

07/26/2016

08/01/2016

2112

UNKNOWN,

REBECCA

NO CONTACT WITH CUSTOMER

07/29/2016

08/02/2016

2117

NIELSEN,

JOHANN

UNABLE TO GET IN TOUCH WITH CUSTOMER

08/01/2016

08/02/2016

3422

GRAND VIEW

GAS

SYSTEM DOES NOT HAVE ENOUGH CAPACITY TO RUN

BUSINESS / GAS PUMPS

08/02/2016

2128

FIRKINF, KEITH

OLD BILL IS REALLY HIGH, CANT SEE HOW IT GOT SO BIG

08/02/2016

08/03/2016

2126

FIRKINS, SYLVIA

CUSTOMER WOULD LIKE AN ARRANGEMENT TO ACTIVATE

SERVICE

08/01/2016

08/03/2016

3429

BASEN, JAY

NOT HAPPY WITH PROPOSED CHANGES TO NET METERING,

NO CASE FILED AT THIS TIME

08/03/2016

3431

MORROW,

DAVID

CONSUMER CALLED PUC BY MISTAKE

08/03/2016

3420

BUEHLER,

RANDY

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/02/2016

08/04/2016

3427

KELLER, LELAND

FEELS UTILITY IS COMMITTING FRAUD

08/03/2016

08/04/2016

3428

ANDERSON,

SHANNA

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/03/2016

08/04/2016

3432

KENNEVICK,

JOHN

OLD BILL SEEMS HIGHER NOW THAT ITS IN COLLECTIONS

08/04/2016

2116

ARCHER,

ROBERT

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/01/2016

08/04/2016

2083

JOHN, ELIEEN

CLAIMS PHONE QUALITY IS INTERMITANT

07/21/2016

08/04/2016

2122

NORRIS, LYNN

CUSTOMER DOES NOT FEEL A FIELD CHARGE IS

WARRANTED

08/01/2016

08/04/2016

3425

KIDWELL, BRUCE

DISPUTING CHARGES WITH NEW ACCOUNT - WANTS TO

CANCEL SERVICE

08/03/2016

08/04/2016

3436

WILLIAMS,

RALPH

CUSTOMER WOULD LIKE FEES EXPLAINED

08/04/2016

2118

GALLEGOS,

TIMONTHY

WANTS TO KNOW WHY SPEED OFFERED IS LOWER

COMPARED TO OTHER AREAS OF BOISE

08/01/2016

08/04/2016

775

LUTE, DAN

TOLD LANDLORD'S CONTINUED SERVICE PROGRAM -NOT

ALLOWED BY IPUC

07/18/2016

08/04/2016

Friday, September 15, 2023

2107

FALCON CREST

GOLF COURSE

CUSTOMER WOULD LIKE A RETROACTIVE CREDIT FOR VOIP

SERVICE

07/28/2016

08/04/2016

766

POUR HOUSE

FEELS TAXES, SURCHARGES, AND FEES ARE TOO HIGH

07/15/2016

08/04/2016

2090

MILLER,

BARBARA

BILLING HIGHER THAN IT SHOULD BE

07/25/2016

08/04/2016

3421

WHITTED, PAUL

CUSTOMER HAS BEEN WAITING 60 DAYS FOR A REFUND

08/02/2016

08/05/2016

3437

ROCKY

MOUNTAIN

BOILER (911)

CUSTOMER CLAIMS NUMBER WAS PORTED WITHOUT

AUTHORITY

08/04/2016

08/05/2016

2711

VILLA, CARLOS

NOT ALL DEBT DISCHARGED IN BANKRUPTCY

06/13/2016

08/05/2016

3426

BENTZ, ZAC

WANTS PHONE PEDISTAL REMOVED FROM THE PROPERTY?

08/03/2016

08/05/2016

3424

KUCK, KAREN

QUESTIONS REGARDING RATE CASE AND LETTERS SENT BY

COMPANY TO COMMISSION

08/03/2016

08/05/2016

2125

RASAVAGE, KAY

WATER OUTAGE WITHIN APARTMENT COMPLAEX

08/01/2016

08/05/2016

2077

MEEHAN, MIKE

INQUIRY REGARDING THE SOURCE LOCATION FOR WATER

SAMPLES

07/21/2016

08/05/2016

3440

BALL, TRACY

(911)

CUSTOMER WOULD LIKE SERVICE BUT OWES PRIOR BILL

08/05/2016

2099

ELIADES, AMY

CUSTOMER DOES NOT AGREE WITH REBILLING

07/26/2016

08/05/2016

3449

LANES, VICKY

NO CONTACT - CUSTOMER HUNG UP

08/08/2016

3446

KOVASH, JEFF

AVISTA WOULD NOT REDUCE "COMFORT LEVEL" PAYMENT

WHEN CUSTOMER REQUESTED

08/08/2016

2127

BIANCHETTI,

KAREN

PAST DUE AMOUNT OF $0.20 - CUST DROPPED OFF BUDGET

PAY - IPC WILL NOT REINSTATE

08/01/2016

08/08/2016

3418

STRYKER,

AMBER (911)

CUSTOMER WAS NOT ALLOWED TO PAY AT DOOR IN

FULL/RUDE TECH

08/02/2016

08/08/2016

3447

BIGGINS, KARA

CONTACTED THE PUC BY MISTAKE

08/08/2016

742

SCOTT, HELEN

CUSTOMER CLAIMS 5 CHECKS NOT APPLIED TO HER

ACCOUNT, DIRECTV DISCONNECTED

07/11/2016

08/08/2016

3453

SPRING, JIM

CUSTOMER CLAIMS TO HAVE BEEN CHARGED RATES NOT

AS PROMISED

08/08/2016

08/09/2016

3430

TENNIES,

RICHARD

LINE APPEARS TO HAVE FALLEN TO THE GROUND

08/03/2016

08/09/2016

3451

THEOBALD, LISA

DISCREPANCY BETWEEN WHAT THE COMPANY OFFERED

AND WHAT THE CUSTOMER RECIEVED

08/08/2016

08/09/2016

Friday, September 15, 2023

3458

PRAY, GINGER

CUSTOMER WOULD LIKE LIFELINE DOES NOT HAVE

LANDLINE OR REG. SERVICE

08/09/2016

3443

UNKNOWN,

TAMMY

UNABLE TO GET IN TOUCH WITH CUSTOMER

08/08/2016

08/09/2016

3438

UNKNOWN,

TREVOR

COULD NOT GET IN CONTACT WITH CUSTOMER

08/04/2016

08/10/2016

3445

SLINGER, RICK

CANNOT REACH CUSTOMER

08/08/2016

08/10/2016

3456

HARTWAY,

TRACY

NEW SERVICE DENIED, CUSTOMER DISPUTING PREVIOUS

BILL

08/09/2016

08/10/2016

3461

GARCIA,

CAROLINA (911)

CUSTOMER NEEDS ASSISTANCE - WICAP OUT OF FUNDS

08/10/2016

3462

TRANSCENTRA

WOULD LIKE TO KNOW ABOUT REGULATIONS FOR

MAILINGS

08/10/2016

3463

SCHERER,

DEBBIE (911)

CUSTOMER WOULD LIKE TO AVOID DISCONNECTION

08/10/2016

3417

HAWKINS,

KEELAN

COMPANY REP CLAIMED THERE WOULD BE NO FEE TO

TRANSFER ACCOUNT

08/02/2016

08/10/2016

2124

EDWARDS, LIDIA

CLOSED WITHOUT CONTACT

08/01/2016

08/10/2016

2079

JONES, LAVON

POWER OUTAGE PHONE BACKUP ONLY LAST 10-HOURS

07/21/2016

08/10/2016

2111

KANE, SANDRA

(911)

CUSTOMER HAS HAD MULTIPLE DAYS WITHOUT SERVICE

07/29/2016

08/10/2016

3469

LOPICCOLO,

STEPHANIE

CUSTOMER CAN'T GET THROUGH ON PHONE TO MAKE

PAYMENT

08/11/2016

3468

MYERS,

DONALD

INQUIRY: CAN POWER BE TURNED OFF DURING SUMMER

MONTH FOR NONPAYMENT

08/11/2016

3472

KASSEBAUM,

BRENT

INQUIRY: PRORATING WATER USAGE FOR SEWER BILL

08/11/2016

3464

SCHERER,

DEBBIE (911)

CUSTOMER CLAIMS TO HAVE BEEN ON LEVEL PAY BUT WAS

REMOVED

08/10/2016

08/11/2016

3459

JEDEDIAH

CANNOT GET IN TOUCH WITH CUSTOMER

08/09/2016

08/12/2016

3465

DONOUR, LUCY

(911)

CUSTOMER WOULD LIKE AN EMC

08/10/2016

08/12/2016

780

GRAY, TIM

CLOSED WITHOUT CONTACT

07/19/2016

08/12/2016

756

STOFEY,

MATTHEW &

ANGIE

NONRECURRING CHARGES AND CREDIT AND COLLECTIONS

07/14/2016

08/15/2016

Friday, September 15, 2023

3450

GILL, ED

NEEDS EMC OR ANOTHER ARRANGEMENT, NO MONEY

UNTIL SEPTEMBER

08/08/2016

08/15/2016

4731

FREEMAN,

MISTY

CUSTOMER WAS LOOKING FOR FINANCIAL ASSISTANCE

08/15/2016

3441

LIIAKKA, MIKE

CLOSED WITHOUT CONTACT

08/05/2016

08/15/2016

3433

TORBIT, BOB

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/04/2016

08/15/2016

4728

LLOYD,

CHRISTINE

SENT PAYMENT TO PUC BY MISTAKE

08/15/2016

3442

HARDIN, MISTY

UNABLE TO CONTACT

08/05/2016

08/15/2016

3435

COLBY, REGINA

(911)

CUSTOMER IS HAVING A SERIES OF BILLING ISSUES

08/04/2016

08/15/2016

2119

GAFFNEY, BILL

CUSTOMER IS UPSET AT FRONTIER'S RESPONSE TO OUTAGE

08/01/2016

08/16/2016

4733

GREER, JEFF

NOT HAPPY ABOUT HOW SUPERVISOR TALKED DOWN TO

HIM

08/15/2016

08/16/2016

4739

BRANDELL,

VANESSA (911)

COMPANY WILL NOT GRANT ANOTHER PAYMENT

ARRANGEMENT, NEEDS MORE TIME

08/16/2016

4744

GAIL, CASSY

LOOKING FOR ASSISTANCE

08/16/2016

4740

DUBLIN,

MERRITT

PROBLEMS WITH AUTO PAY

08/16/2016

2115

WALTER,

GEORGE

CUSTOMER CANNOT GET AHOLD OF ANY REP THAT CAN

HELP

07/29/2016

08/16/2016

2104

WALCOM,

JUDITH & GARY

PHONE OUT (AGAIN) CO. WILL NOT BE OUT FOR 2 DAYS TO

REPAIR

07/27/2016

08/17/2016

2110

KANE,

MATTHEW

BANK SENT PAYMENT BEFORE DISCONNECT

07/28/2016

08/17/2016

4725

HALE, MARVIN

CUSTOMER NOT AUTHORIZED ON CURRENT ACCOUNT -

NEW CUSTOMER ON ACCOUNT

08/12/2016

08/17/2016

4734

MARTS,

JENNIFER

HAS NOT RECEIVED BILL, MAILED PAYMENT TODAY

08/15/2016

08/17/2016

4735

SOLIS,

ARMANDO (911)

CUSTOMER HAS PRIOR BILL AND NO MONEY, LOOKING

FOR HELP

08/15/2016

08/17/2016

4737

TATEM, BETTY

INQUIRY: CONSUMER NEEDS INFORMATION ABOUT

BUDGET BILLING

08/16/2016

08/17/2016

4722

CHAFFEE,

DANIEL

CUSTOMER WOULD LIKE SOME KIND OF ARRANGEMENT

08/12/2016

08/17/2016

Friday, September 15, 2023

4738

TATEM, BETTY

INQUIRY: WHY IS THERE A CREDIT BALANCE ON THE BILL

08/16/2016

08/17/2016

4732

JEROME

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/15/2016

08/17/2016

4742

MC WILLIAMS,

SHARON

COULD NOT CONTACT CUSTOMER DOES NOT HAVE VM

08/16/2016

08/17/2016

4754

WILLIAMS,

DONALD

PROBLEMS WITH WATER PRESSURE IN PARTS OF SYSTEM

08/18/2016

3467

POPPY, MIKE

AUTODIALER - NO LUCK

08/11/2016

08/18/2016

4752

MONTAGUE,

ANTHONY

(TONY)

QUESTION ABOUT LINE EXTENSIONS

08/18/2016

4747

ZIGLER, JUSTINA

(911)

CUSTOMER ASSUMED ARRANGEMENT WAS SET, DID NOT

FOLLOW THROUGH WITH INSTRUCTIONS

08/17/2016

08/18/2016

3471

HOLZHAUER,

RICHARD

SERVICE IN WASHINGTON STATE WITH RURAL TELEPHONE -

NO JURIS

08/11/2016

08/18/2016

3455

SCHREMPP,

JOYCE

CHARGES ON BILLS FROM IDL TELESERVICES

08/09/2016

08/18/2016

4729

BURKHART,

CONNIE (911)

CUSTOMER IS OUT OF SERVICE

08/15/2016

08/19/2016

2106

WALLACE,

TRUDY

LANDLINE GOES OUT WHEN POWER FAILS

07/28/2016

08/19/2016

3460

SHELTER, IVAN

BILLING AND CUSTOMER SERVICE ISSUE

08/10/2016

08/19/2016

4755

WILLIAMS,

ANDREW

REJECTED PAYMENTS IN MYACCOUNT, IPC NOW BLOCKED

PAYMENTS FOR 1 YR

08/19/2016

4751

BLACKFOOT

MORELAND

WATER AND

SEWER

BLACKFOOT MORELAND WATER AND SEWER DISTRICT -

FORMERLY HUMP'Y'S WATER COMPANY

08/18/2016

08/19/2016

4748

DARNELL, ROSE

CUSTOMER TO CALL BACK

08/17/2016

08/19/2016

4759

REITZEL, RAY

LEFT MESSAGE 8-22 12:50

08/22/2016

4760

SHELDON,

CHUCK

RESOLVED PRIOR TO CONTACT

08/22/2016

4756

BROOKS,

MICHAEL (911)

CUSTOMER CANNOT SPEAK WITH A "LIVE" REPRESENTATIVE

ON THE WEEKEND

08/22/2016

4761

MELENDEZ,

WENDY

LOOKING FOR ASSISTANCE

08/22/2016

Friday, September 15, 2023

4762

BARRETT,

RICHARD

PROBLEMS WITH CAPACITY FOR DATA AND VOICE

08/22/2016

08/23/2016

4763

CARTER, JANICE

CUSTOMER RESOLVED ISSUE

08/23/2016

4764

MOUNTAIN

HOME

AIRFORCE BASE

QUESTIONS ABOUT POWER SUPPLIERS

08/23/2016

4736

JENKINS, BILL

(911)

CUSTOMER'S METER WAS FLAGGED AFTER PASSING CITY

INSPECTION

08/15/2016

08/23/2016

3457

KING, HOWARD

STILL HAVING INTERMITTENT ISSUES WITH LINE QUALITY

08/09/2016

08/23/2016

4726

LEMA, FRED

(911)

CUSTOMER'S INTERNET SERVICE IS INTERMITTENT

08/12/2016

08/23/2016

3452

SHUCK, AVRIL

COMPANY CLAIMS WATER LEAK IS NOT THEIR

RESPONSIBILITY

08/08/2016

08/23/2016

3444

MARTIN, JOHN

CUSTOMER HAD A SPIKE IN USAGE BUT CLAIMS NOTHING

HAS CHANGED AT THE HOUSE

08/08/2016

08/23/2016

2121

EWING, MARK

DISPUTE - HIGHER BILLS, LATE FEES

08/01/2016

08/23/2016

3466

FOLLMER,

GEORGE

LOST PAYMENTS, DISCONNECTION, RECONNECTION

CHARGES, DAMAGED CREDIT

08/10/2016

08/24/2016

3466

FOLLMER,

GEORGE

LOST PAYMENTS, DISCONNECTION, RECONNECTION

CHARGES, DAMAGED CREDIT

08/10/2016

08/24/2016

4774

STEVER, JANET

(911)

INQUIRY: CUSTOMER NEEDS MORE TIME TO PAY MINIMUM

AMOUNT

08/24/2016

4757

CHILDS,

DOROTHY

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/22/2016

08/24/2016

4765

WADDELL,

TAYLA (911)

CUSTOMER TOOK CARE OF ISSUE BEFORE COMPLAINT WAS

FILED

08/23/2016

08/24/2016

4770

KAST, ROXANNE

(911)

INQUIRY: CUSTOMER NEEDS ASSISTANCE

08/24/2016

4771

PHILLIPS, DAVID

FIANCE'S BILL TRANSFERED TO LIVE ACCOUNT

08/24/2016

2103

WHALLEY,

MARG

CO KEEPS MAKING EXCUSES FOR WHY SERVICE CANT GO IN

07/27/2016

08/24/2016

4746

MC AHREN,

DEBBIE

PROBLEMS WITH DSL, SERVICE GOES OUT FREQUENTLY,

SLOW

08/17/2016

08/24/2016

113

GABLE, MIKE

INQUIRY: DOES THE PUC REGULATE LAKEVIEW WATER CO.

08/25/2016

4772

VANDIN,

JOSEPH (911)

UNABLE TO GET IN TOUCH WITH CUSTOMER

08/24/2016

08/25/2016

Friday, September 15, 2023

4773

HALL, REBECCA

CO WANTS HER HUSBAND ON THE BILL

08/24/2016

08/25/2016

3439

LOCKHARD,

MATTHEW

UNABLE TO GET IN TOUCH - CALLED BACK AND PHONE IS

DISCONNECTED

08/04/2016

08/25/2016

4724

MONASTERY OF

ST. GERTRUDE

THE CUSTOMER BELIEVES THAT HE PAID FOR EQUIPMENT

THAT WAS NOT IN SERVICE

08/12/2016

08/26/2016

4724

MONASTERY OF

ST. GERTRUDE

THE CUSTOMER BELIEVES THAT HE PAID FOR EQUIPMENT

THAT WAS NOT IN SERVICE

08/12/2016

08/26/2016

114

SAM, SIDRYN

LANDLORD BILLING TENANT AND TENANT FEELS BIL IS TOO

HIGH

08/26/2016

119

GILES, BRADY

CUSTOMER'S VOIP PROVIDER CALLER ID DOES NOT WORK

WITH QWE-T

08/29/2016

2109

HATCH, EUGENE

(911)

HAS BEEN WITHOUT DIAL TONE FOR A MONTH

07/28/2016

08/30/2016

120

FAHRMEYER,

STEVEN (911)

REQUESTED A MEDI CAL CERTIFICATE PRIOR TO

DISCONNECTION

08/29/2016

08/30/2016

2744

PALUMBO,

JUDITH (911)

CUST REQUESTED ONE SERVICE, CHARGED FOR MULTIPLE

ACCOUNTS, UP FOR DISCONNECT

06/22/2016

08/30/2016

126

PACKWOOD,

LAVERDA

INQUIRY: LOOKING FOR ASSISTANCE

08/30/2016

4750

DYER, G W

CONSUMER WANTS TO CHANGE COMMENTS ON RATE

CASE

08/17/2016

08/30/2016

124

YELLOW PINE

WATER USERS

ASSOCIATION

YELLOW PINE WATER USERS ASSOCIATION - NO JURIS

08/30/2016

125

GAFFNEY, BILL

CUSTOMER OBJECTS TO TCRR 502

08/16/2016

08/30/2016

4749

FULLMER,

WILLIAM

NEEDS PROJECTED USAGE DATA FOR HOUSING

AUTHORITY TO GET RENTAL ADJUSTMENT

08/17/2016

08/30/2016

115

DUNHAM,

DIANE

CUSTOMER CLAIMS TO HAVE CHANGED ADDRESS BUT IS

GETTING A BILL

08/26/2016

08/30/2016

3454

MILLIES BAR

AND GRILL 911

ACCUMULATED FEES AND CHARGES APPLIED TO

CUSTOMERS ACCOUNT INCORRECTLY

08/08/2016

08/30/2016

4769

GRESGLOSER,

MARIA & TIM

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/24/2016

08/31/2016

4775

BLEAZARD, ELLE

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/24/2016

08/31/2016

4727

HANSEN,

BRANKA

CLOSED WITHOUT CONTACT

08/15/2016

08/31/2016

Friday, September 15, 2023

128

RICE, DEBRA

UNABLE TO GET IN TOUCH WITH CUSTOMER - NON-

WORKING PHONE NUMBER

08/31/2016

130

HARMON, KILEY

NO CONTACT, THEY DID NOT RETURN MESSAGE

08/31/2016

132

MEADOW CREEK

PROPERTY

OWNERS

ASSOCI

MEADOW CREEK PROPERTY OWNERS ASSOCIATION - NO

JURIS

08/31/2016

117

LEE, MAYBELL

CALLED COMMISSION THINKING SHE WAS CALLING AVISTA

08/29/2016

08/31/2016

129

LANQUIST,

TOSH

HAS A CLIENT WHO MAY PURCHASE FARKO WATER

08/31/2016

4741

MOUNTAIN

VIEW RV PARK

CUSTOMER REQUESTING REVIEW OF COSTS OF PROPOSED

UPGRADE

08/16/2016

08/31/2016

4741

MOUNTAIN

VIEW RV PARK

CUSTOMER REQUESTING REVIEW OF COSTS OF PROPOSED

UPGRADE

08/16/2016

08/31/2016

1347

HILL

CONTRUCTION

JUST MADE AWARE OF ADDITIONAL COSTS TO RELOCATE

POWER POLES

05/25/2016

08/31/2016

4723

WILSON, TRACY

COMPANY CONTINUED TO BILL AFTER PORT TO CABLE ONE

08/12/2016

08/31/2016

4767

BOLLINGER,

JOHN

CUSTOMER IS WAITING FOR A SERVICE LINE TO BE

REPLACED

08/23/2016

08/31/2016

4753

MILLER, RUSS

NEEDS FIBER CABLE BURIED SO HE CAN COMPLETE

LANDSCAPING

08/18/2016

08/31/2016

4758

CUSTER, DANIEL

LONG DISTANCE DISCONNECTED W/O NOTICE - CL NO

LONGER PARTNERS WITH AT&T

08/22/2016

09/01/2016

116

SILER, CRAIG

HIGH DEMAND CHARGES

08/29/2016

09/01/2016

123

SMITH, LORA

CLOSED WITHOUT CONTACT

08/30/2016

09/01/2016

127

GORE & GREWE

GOLF CLUB ESTATES WATER, INC. - NO JURIS

08/31/2016

09/01/2016

131

HALL, MARGAUX

(MARGO)

RECEIVED FINAL NOTICE TWO DAYS BEFORE DISCONNECT

DATE

08/31/2016

09/01/2016

118

UNKNOWN,

JORDAN

COULD NOT REACH CUSTOMER

08/29/2016

09/02/2016

136

GALLOR,

ROBERTA

TRYING TO GET SERVICE SET UP, CANT GET BASIC AND

LIFELINE

09/01/2016

09/02/2016

4743

CONKLIN,

WILLIAM

CUSTOMER RECEIVED A CHECK LAST WEEK THEN A BILL FOR

SERVICE

08/16/2016

09/06/2016

147

ZOBEL, KELLY

LOOKING FOR ASSISTANCE

09/06/2016

Friday, September 15, 2023

153

NYE, JASON

NEEDS ARRANGEMENT - DID NOT RESPOND TO EMAIL

09/06/2016

133

WAGGONER,

SHAWNA

PROBLEMS WITH SHUT OFF AFTER PAYMENT

08/31/2016

09/06/2016

148

JACKSON, RICK

CUSTOMER TO RELAY NAME AND NUMBER TO BROTHER SO

I CAN OPEN COMPLAINT

09/06/2016

151

AYALA, O'LIBIA

NON-JURSIDICTIONAL COMPLAINT

09/06/2016

144

GREENMAN,

PAUL

QUESITONS ABOUT PROPERTY EASEMENTS

09/02/2016

09/06/2016

140

BELL, CODY

NON-JURISDICTIONAL COMPLAINT

09/02/2016

09/06/2016

4777

POWERS, LINDA

CUSTOMER IS HAVING ISSUES CALLING SISTER IN

CALIFORNIA

08/25/2016

09/06/2016

1963

ELLIOTT, JANET

POOR QUALITY SERVICE FROM A 2-YEAR-OLD TEMPORARY

PHONE LINE

09/25/2014

09/07/2016

134

MYRICK, NANCY

NO CONTACT, THEY DID NOT RETURN MESSAGES

09/01/2016

09/07/2016

159

RICHINS,

DWIGHT

INQUIRY: WHO REGULATES SEWER RATES FOR CITY SEWER

09/07/2016

157

WILLIAMS, TYE

IDHW HAS A CLIENT WITH BILL FROM PREVIOUS ADDRESS -

NEEDS TIME

09/07/2016

4768

FUSSELMAN,

DUANE

CUSTOMER IS CONCERNED THAT HIS USAGE IS TOO HIGH

IN NEW APT.

08/23/2016

09/07/2016

137

BRUGGENKAMP,

CAROL

TRYING TO GET DOUBLE PAYMENT REFUNDED

09/01/2016

09/07/2016

4776

MC DONOUGH,

JUNIOR

CUSTOMER FRUSTRATED BY ISSUES IN DEALING W/THE

ACCOUNT OF DECEASED RELATIVE

08/25/2016

09/07/2016

141

PETERSON,

JOHN (911)

HAS BEEN WITHOUT PHONE SERVICE FOR TWO WEEKS

09/02/2016

09/07/2016

122

BERNAL,

CANDELARIA

CUSTOMERS 9/6 NOTICE FOR LD INCLUDES INTERNET, NOT

SUBSCRIBED TO INTERNET

08/30/2016

09/08/2016

142

COREY, RACHEL

CANNOT GET IN CONTACT WITH CUSTOMER

09/02/2016

09/08/2016

160

CURRIE, LINDA

TRYING TO GET COMPANY TO SEND BILL

09/07/2016

09/08/2016

155

DRINKER,

MARTHA

UNABLE TO GET IN TOUCH WITH CUSTOMER

09/07/2016

09/08/2016

152

TRADITION

CUSTOM

HOMES

INQUIRY - CAN ANOTHER CONSTRUCTION COMPANY BE

USED FOR MAIN LINE INSTALL?

09/06/2016

09/08/2016

Friday, September 15, 2023

149

MOREHEAD,

BARBARA

CUSTOMER CLAIMS THAT SHE IS BEING OVER BILLED FOR

LONG DISTANCE

09/06/2016

09/08/2016

3419

BUTLER, KEVIN

CUSTOMER RECEIVES DIFFERENT ANSWERS ON IF

PROPERTY IS IN CO. TERRITORY

08/02/2016

09/08/2016

1402

RONNING,

SHELLY

09/09/2016

138

GOODMAN,

SHARON (911)

DEBIT OF $543.33 INCORRECTLY APPLIED TO CUSTOMERS

ACCOUNT

09/01/2016

09/09/2016

146

THOMPSON,

TERRY

CUSTOMER IS AWAITING A REFUND CHECK

09/02/2016

09/09/2016

121

FULLMER,

WILLIAM

INQUIRY: SERVICES NOT CHARGED AS PROMISED

08/29/2016

09/12/2016

1405

BARKER, ELSA

RESOLVED PRIOR TO CONTACT

09/12/2016

1406

ALISON BLAKE

GROUP, INC.

PAYMENT MAILED TO IPUC

09/12/2016

1404

CANTRELL, TIM

RUPERT CITY WATER, NON REGULATED - SULPHUR SMELL

AND BROWN STAINS

09/12/2016

150

MC DOWELL,

RICHARD

NO CONTACT, THEY DID NOT RETURN MESSAGES

09/06/2016

09/12/2016

4766

SOUTHER,

CHERE

TRYING TO GET AN ARRANGEMENT SET UP

08/23/2016

09/12/2016

163

O DONNELL,

DAVID

UNABLE TO GET IN TOUCH WITH CUSTOMER - THOUGHT

HE WAS CALLING UTILITY

09/09/2016

09/13/2016

1412

RICHMAN, TOM

NON- JURISDICTIONAL COMPLAINT

09/13/2016

161

BUSCH,

ASENTAH

STILL HAVING PROBLEMS WITH BILLING, WOULD LIKE OUT

OF CONTRACT

09/07/2016

09/13/2016

1417

TSIOMA,

NADEZHDA

(NADIA) 911

(INQUIRY) WOULD IPC BE WILLING TO DO AN

ARRANGEMENT?

09/13/2016

1411

ROBINSON,

AMY

TRYING TO GET ASSISTANCE TO PAY BILL

09/13/2016

1424

CLINTON, CHERI

(911)

COMPANY WILL NOT ALLOW ADDITIONAL TIME TO PAY

BILL

09/14/2016

1413

LEE, LISA

UNABLE TO GET IN TOUCH WITH CUSTOMER

09/13/2016

09/14/2016

156

LUCKY, BEVERLY

NEEDS PAYMENT ASSISTANCE AND A PAYMENT

ARRANGEMENT

09/07/2016

09/14/2016

Friday, September 15, 2023

165

IVERSON, DOUG

SUBCONTRACTOR DAMAGED SPRINKLER SYSTEM

09/09/2016

09/14/2016

145

MASTERMAN,

LOIS

LOST LIFELINE CREDIT BUT HAS REAPPLIED THREE TIMES

09/02/2016

09/14/2016

1419

BROWN, GLORIA

POSSIBLE LEAK, BILL WAS HIGH AT $69.00, SHE WILL CALL

BACK IF NECESSARY

09/14/2016

164

HOGUE, TIM

COMPANY REVISED PROGRAM OFFERING ADJUSTMENTS IN

BILL FOR LEAKAGE

09/09/2016

09/14/2016

1414

DIAMOND

COURT

APARTMENTS

QUESTIONS ABOUT UTILITY RATE CASES

09/13/2016

09/14/2016

1403

UNKNOWN,

MORAINE

NO CONTACT, THEY DID NOT RETURN MESSAGES

09/12/2016

09/14/2016

168

NAMPA WATER

WORKS

WANTS TO KNOW ABOUT THEFT OF SERVICE GUIDELINES

09/09/2016

09/14/2016

135

ROBERTS, VERL

OBJECTS TO PRICING & EARLY TERMINATION FEES

09/01/2016

09/14/2016

1425

CHICKADEE

WIRELESS

QUESTIONS ABOUT WHOLESALE RATES

09/14/2016

09/15/2016

1426

WILLIAMS,

EDNUMD

CUSTOMER HANGS UP ON ME DURNIG MY GREETING

09/15/2016

1427

LAKE VIEW

WATER

HAD QUESTIONS REGARDING BILLING

09/15/2016

1428

RICHARD,

REYNA

INQUIRY: LOOKING FOR ASSISTANCE WITH HEATING OIL

09/15/2016

1429

BURNETT,

RHONDA

WANTING PHONE LINE REMOVED FROM PROPERTY

09/15/2016

1432

WILKINS, RILEY

CUSTOMER WOULD LIKE TO START A DSL NETWORK IN

CASCADE

09/16/2016

1433

CARMAN,

LOUISA

QUESTIONS ABOUT VOIP/CABLE REGULATION

09/16/2016

167

OOST, TIMOTHY

NO CONTACT FROM CUSTOMER

09/09/2016

09/16/2016

1440

HANZ, CAROL

BACKUP WELL FOR SYSTEM IS NOT OWNED OR

CONTROLLED BY COMPANY

09/19/2016

1447

BAHEM, JAMIEE

PAYMENT SENT TO COMMISSION BY MISTAKE

09/19/2016

1434

VAN ORDEN,

BOBBI JO

COMPONENT FAILURE IN METER READS ONLY HIGH USAGE,

NO REBILL

09/16/2016

09/19/2016

1445

VILLA, DEVIN

QUESTIONS ABOUT COMPANY RATES, PER LOT, PER

CONNECTION, PER CUSTOMER

09/19/2016

Friday, September 15, 2023

1418

KUYKENDALL,

PEGGY (911)

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

09/14/2016

09/19/2016

1437

WAGNER,

JASMINE (911)

IPC DID NOT DISCONNECT ON THE DATE THEY SAID THEY

WOULD

09/19/2016

1401

MONETTE,

CODY

COLLECTIONS FOR PREVIOUUS BILL

09/09/2016

09/20/2016

1450

HEINBACH,

MIRANDA (911)

CUSTOMER WAS DISCONNECTED TODAY CLAIMS NO

NOTICE

09/20/2016

1431

EDWARDS,

CRYSTAL

NEEDS PAYMENT ASSISTANCE

09/16/2016

09/20/2016

1407

MACFEE,

LYNETTE

REQUESTING MORE TIME FOR LEAK DETERMINATION

BEFORE BEING DISCONNECTED

09/12/2016

09/20/2016

143

VASQUEZ,

WAYNE

RULE VIOLATION UCRR 304 AND 305 - CUSTOMER NEEDS

TO MAKE PAYMENT

09/02/2016

09/20/2016

154

JOHNSON,

JERRY

INMATE OBJECTS TO HIGH LOCAL RATES CHARGED

09/07/2016

09/20/2016

1439

BAILEY, MARK

BEING REQUIRED TO HOOK-UP METER

09/19/2016

09/20/2016

1444

MANCHA,

DONNA

CLOSED WITHOUT CONTACT

09/19/2016

09/20/2016

3434

DAVID, JOY

ON GOING REPAIR ISSUE, BUZZ ON LINE AND BAD

INTERNET

08/04/2016

09/20/2016

1409

WIMBERLEY,

NEIL

MULTIPLE OUTAGES THIS MONTH

09/12/2016

09/20/2016

1416

BURKHART,

CONNIE

MULITIPLE RECENT OUTAGES

09/13/2016

09/20/2016

1421

MULLINS,

JENNIFER

COMPANY TO TRENCH IN NEW FACILITIES BEFORE SERVICE

CAN BEGIN

09/14/2016

09/20/2016

1430

JOHNSTON,

NEWTON

NO CONTACT FROM CUSTOMER

09/16/2016

09/21/2016

1454

ROBBINS, TERRY

INQUIRY: RECEIVED CHECK - FORWARDING TO COMPANY

09/21/2016

1456

LAVATTA,

ROBERT 911

USED UP EMCS , NO MONEY

09/21/2016

1453

COPP, MONICA

PROBLEMS WITH LAST PAYMENT CANCELLED

ARRANGEMENT

09/21/2016

2752

WARTENBE, GAY

NEEDS PAYMENT ASSISTANCE

09/22/2016

Friday, September 15, 2023

2748

THOMPSON,

RENEE

COMPANY HAS BAD ADDRESS

09/22/2016

2750

JENSON, BRIAN

CUSTOMER IS HAVING ISSUES RESTORING SERVICE

09/22/2016

2754

NOH, JEFF

CONTACTED COMMISSION BY MISTAKE

09/22/2016

09/23/2016

2760

MARTINDALE,

LEANN

NEEDS SERVICE ON BEFORE WEEKEND

09/23/2016

2753

ELLIOT, RAY

INQUIRY - HOW TO TRANSFER OWNERSHIP OF COMPANY

TO DEVELOPMENT PARTNERS

09/22/2016

09/23/2016

1451

SCHOOLER,

MILDRED

TRYING TO GET ARRANGEMENT RESET

09/20/2016

09/23/2016

2759

PONCE, JESUS

PAYMENT MAILED TO IPUC

09/23/2016

166

ALTMILLER,

MARGIE

CUSTOMER WAS REMOVED FROM LIFE LINE

09/09/2016

09/23/2016

2749

PURNELL, LINDA

(911)

PHONES HAVE BEEN OUT FOR 3 DAYS, CO. HAS NOT

RESPONDED TO EMAIL

09/22/2016

09/26/2016

2766

KOVAC, GINA

WANTS TO BE KEPT UP TO DATE ON WATER ISSUES IN

HIDDEN SPRINGS

09/26/2016

2767

UNKNOWN,

KERI

QUESTIONS ABOUT MEDICALS

09/26/2016

2762

BRANDELL,

VANESSA (911)

IPC IS REFUSING TO GRANT CUSTOMER A 3-DAY

EXTENSION TO PAY BILL

09/26/2016

09/27/2016

2763

DEWITT, WAYNE

WAS BILLED $300 BUT DID NOT CAUSE THE INCIDENT TO

OCCUR

09/26/2016

09/27/2016

2746

ADRIAN'S CLUB

(911)

PHONE NOT WORKING SINCE 9-20

09/21/2016

09/27/2016

1443

GALLAGHER,

LEIGH

CLAIMS BILL IS HIGHER THAN IT HAS EVER BEEN - HIDDEN

SPRINGS

09/19/2016

09/27/2016

1423

SHARP,

SUMALEE

NEEDS HELP IN DETERMINING WHY MOST RECENT BILLING

IS SO HIGH

09/14/2016

09/27/2016

1438

LUPO, MICHAEL

NO CONTACT FROM CUSTOMER

09/19/2016

09/27/2016

2768

BARKLEY, PAT

QWE REP BLAMED THE IPUC FOR NOT LETTING COMPANY

SEND NOTICE RE: TERMED AGREEMENT

09/26/2016

09/27/2016

158

HUTCHINS,

LUCY 911

DISPUTE REGARDING PREVIOUS BILL AND ACCUMULATED

PAST DUE BALANCE,

09/07/2016

09/27/2016

158

HUTCHINS,

LUCY 911

DISPUTE REGARDING PREVIOUS BILL AND ACCUMULATED

PAST DUE BALANCE,

09/07/2016

09/27/2016

Friday, September 15, 2023

2769

LEE, ANGIE (911)

LANDLORD IS THREATENING TO TURN OFF WELL WATER

09/27/2016

4730

ANDERSON,

GLENDA

SERVICE SPORADIC - E911 PROMPTED SHERIFF RESPONSE

WHEN NO CALL HAD BEEN PLACED

08/15/2016

09/27/2016

2751

SUDICK, TODD

(911)

UPSET WITH DELAY AND HANDLING OF LINE BREAK

09/22/2016

09/28/2016

1446

HOPPOCK, AMY

CLAMIS WATER BILL IS UP 50% IN ONE MONTH - HIDDEN

SPRINGS

09/19/2016

09/28/2016

1449

HILLIARD,

TRACY

HIDDEN SPRINGS - NO ISSUES FOUND TO CAUSE HIGH BILL

09/20/2016

09/28/2016

2745

ANSELMO-

WRIGHT,

KRYSTEE 911

POSSIBLE EMC - UP FOR DISCONNECTION TODAY, LITTLE

MONEY, NO ARRANGEMENT POSSIBL

09/21/2016

09/28/2016

1436

BEATON,

BONNIE

TRYING TO SET UP AN ARRANGEMENT

09/19/2016

09/28/2016

1410

GREY, STANLEY

CUSTOMER CLAIMS HIS USAGE ON THE BILL DOES NOT

REFLECT MY ACCOUNT

09/13/2016

09/29/2016

2781

MC NCHACAD,

JENERRA

IN NEED OF FINANCIAL ASSISTANCE

09/29/2016

2774

JOHNSON,

ALBERTHA (911)

FIELD TECH WOULD NOT GIVE CUSTOMER TIME TO CALL

ABOUT AN ARRANGEMENT

09/28/2016

09/29/2016

2775

TAYLOR, JACK

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

09/29/2016

1435

MEEK, CAROL

NEW CHARGE SHOWED UP

09/19/2016

09/29/2016

2778

CLINE, KATHY

INQUIRY: CAN A UTILITY REQUIRE SSN # AND DRIVERS

LICENSE

09/29/2016

2780

GLENN, KYLA

CUSTOMER RESOLVED BEFORE I CALLED

09/29/2016

2782

BRAY, ANDREW

(911)

UNITED ELECTRIC CO-OP, NON REGULATED -

DISCONNECTED AFTER ARRANGEMENT WAS MADE

09/29/2016

2757

MANCHA,

DONNA

CUSTOMER HAS BEEN CHARGED EVEN THOUGH SHE

CLAIMS SERVICE WAS FREE

09/23/2016

09/29/2016

2756

VAPOR MAX

INTERNET SPEEDS AND AVAILABILITY

09/22/2016

09/30/2016

2756

VAPOR MAX

INTERNET SPEEDS AND AVAILABILITY

09/22/2016

09/30/2016

1452

KIRK, SUSAN

ITSAP RECERTIFICATION THROUGH FRONTIER

09/20/2016

09/30/2016

2784

TOTTEN,

MELODY

IPC WONT PROVIDE ENERGY AUDIT

09/30/2016

Friday, September 15, 2023

2770

HECHT, LISA

AC COOL CREDIT DISCONTINUED WITHOUT

AUTHORIZATION

09/27/2016

09/30/2016

2772

DYE, TAMMY

911

EMC GRANTED AFTER DISCONNECTION

09/28/2016

09/30/2016

2786

JAQUITH, PAULA

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

09/30/2016

10/03/2016

139

HAHN, JESS

LINE BURY DEPTH IN CUSTOMERS YARD

09/02/2016

10/03/2016

2764

SCHLESSINGER,

LEONARD

TRYING TO CANCEL SERVICE AND GET CREDIT REFUNDED

09/26/2016

10/03/2016

1441

WICKS, ERIN

HIDDEN SPRINGS - METER READINGS NOT SHOWING

JUSTIFICATION FOR HIGH BILL

09/19/2016

10/03/2016

2783

ADAMS,

MICHAEL

INTERNET SPEED - NO JURIS

09/30/2016

10/03/2016

2771

HARROLD,

MICHELLE (911)

IN NEED OF NEW PAYMENT ARRANGEMENT

09/27/2016

10/03/2016

2785

LICENSE LOGIX

NEEDS TO CONTACT IDEQ

09/30/2016

10/03/2016

2785

LICENSE LOGIX

NEEDS TO CONTACT IDEQ

09/30/2016

10/03/2016

2795

BERG, TICHELLE

REMINGTON WATER DIST, NON REGULATED - REQUIRING

BACKFLOW TESTING-NO SPRINKLER

10/03/2016

2758

WALROD, DOUG

CLAIMS BILL IS HIGHER THAN QUOTED AND SERVICES

ADDED

09/23/2016

10/03/2016

4067

CHARCHAN, KIM

LEE

LIFELINE STOPPED, "FREE" CELL PHONE CHARGES; ISSUES

WITH RECERTIFICATION

06/30/2016

10/03/2016

3470

WRIGHT, PAULA

FREQUENT OUTAGES - BATTERY BACK-UP NEEDS

REPLACEMENT

08/11/2016

10/03/2016

2747

HALL, MICHAEL

ISSUES WITH SERVICE TICKETS, CAUSING CONSTRUCTION

DELAYS AND INCREASED COSTS

09/22/2016

10/04/2016

2799

SANDSTROM,

CARL

QUESTIONS REGARDING NEW AREA CODE

10/04/2016

4093

UNKNOWN,

CYNTHIA

HAD QUESTIONS REGARDING PAYING PAST DUE BILLS

10/04/2016

4089

PHELPS, DAVID

(911)

INQUIRY: BROKEN ARRANGEMENT, WILL COMPANY MAKE

ANOTHER ONE

10/04/2016

2800

WRIGHT, JEAN

RESOLVED BY CUSTOMER DIRECTLY WITH THE COMPANY

10/04/2016

2797

STRANDBERG,

SHARON

INQUIRY: DOES AVISTA PROVIDE SERVICE TO ATHOL? NO,

NORTHERN LIGHTS

10/04/2016

2796

UNKNOWN,

JEWEL

CONTACTED THE PUC BY MISTAKE

10/04/2016

Friday, September 15, 2023

2788

ALMQUIST,

CLAY

HOMESERV AGREEMENT WITH SUEZ, WATER QUALITY AND

TASTE AND SMELL ISSUES

09/30/2016

10/04/2016

162

HARMEN

SPINAL AND

EXTREMITY (911)

CUSTOMER WOULD LIKE TO TRANSFER NUMBER WITHOUT

ETF

09/08/2016

10/04/2016

2779

FALLERT, JANIS

CUSTOMER HAS QUESTIONS REGARDING CITY EASEMENT

AND FACILITIES PLACEMENT

09/29/2016

10/04/2016

1408

FIELDS AT

GRAMERCY

APARTMENTS

IPC DOES NOT FOLLOW ALLOCATION INSTRUCTIONS-

SINGLE CHECK/MULTIPLE ACCOUNTS

09/12/2016

10/04/2016

2798

HOFFMAN,

JEFFERY 911

CALL TO IPUC FROM MOTHER NOT CUSTOMER

10/04/2016

2792

HATCH, EUGENE

PUMP SERVICE NAMES NEEDS CHANGED & SERVICE

ESTABLISHMENT CHARGE WAIVED

10/03/2016

10/04/2016

2793

JAMES, KENNY

MONEY ORDER CASHED BUT NOT CREDITED TO

CUSTOMERS ACCOUNT

10/03/2016

10/05/2016

2761

SCOTT, JERROD

CUSTOMER IS NOT HAPPY WITH DSM PROGRAM

09/26/2016

10/05/2016

2787

CLINTON,

DENNIS

CLAIMS PHONE SERVICE HAS BEEN DOWN FOR 12-DAYS

09/30/2016

10/05/2016

4096

PILGRIM COVE

CAMP

INQUIRY: HAS THERE BEEN A RATE INCREASE FROM LAST

YEAR

10/05/2016

2789

REINHARDT,

JEFF

DIVORCED CUSTOMER CHARGED $14 FEE TO CHANGE

NAME ON SERVICE

10/03/2016

10/05/2016

4094

WONDERFUL

HOUSE

CUSTOMER SENT CHECK TO COMMISSION

10/05/2016

2777

EDGEMON,

TAMMY (911)

NEED PAYMENT ASSISTANCE OR MEDICAL CERTIFICATE

09/29/2016

10/06/2016

4101

SHEROKE,

CHARLES

QUESTIONS ABOUT COLSTRIP INVESTMENTS IN RATE CASE

10/06/2016

4091

PENROD,

MILTON

CANT GET IN TOUCH WITH COMPANY TO CANCEL SERVICE

10/04/2016

10/06/2016

4099

EASON,

MORGAN

CUSTOMER CONTACTED PUC BY MISTAKE.

10/06/2016

4097

FAHRMEYER,

STEVEN

FEELS BILL AND REONNECT FEE SHOULD NOT HAVE TO BE

PAID IN CASH

10/05/2016

10/06/2016

4102

RUST, STEVE

MADE ONLINE PAYMENT AND THOUGHT EVERYTHING WAS

OKAY

10/06/2016

10/07/2016

Friday, September 15, 2023

4111

MAVES,

EDWARD

CUSTOMER WOULD LIKE FIBER OPTIC IN HIS

NEIGHBORHOOD

10/07/2016

2773

BAUER,

RICHARD

CLAIMS SPEED OF SERVICE HAS DROPPED BELOW WHAT

WAS PROMISED

09/28/2016

10/07/2016

4106

NEWTON,

MARTIN

CUSTOMER'S WATER WAS OUT LAST NIGHT

10/07/2016

2794

HENDREN,

MONICA

CLOSED WITHOUT CONTACT

10/03/2016

10/07/2016

4108

KELLER, LELAND

FEELS IDAHO FALLS POWER NEEDS TO BE REGULATED

10/07/2016

4098

NELSON, KYLE

CUSTOMER COMMENT IPC E 16-14

10/05/2016

10/07/2016

4105

THOMPSON,

COLE

CLAIMS MEDICAL CERTIFICATE WAS NEVER FAXED TO

DOCTOR

10/07/2016

10/10/2016

4118

WINFREY,

DANIEL (911)

CUSTOMER RESOLVED ISSUE

10/11/2016

4116

GRAY, SEDINA

(911)

DISPUTING CURRENT BILL - CO. SAYS REQUESTING AN

EXTENSION

10/11/2016

4121

CONTRERAS,

DONNA

LOOKING FOR ASSISTANCE TO RESTORE SERVICE

10/11/2016

4113

SMOCK,

CHARLES

NO CONTACT, LEFT INSTRUCTIONS TO CONTACT CITY OR

UTILITY

10/11/2016

4117

HERSON,

GEORGE

INQUIRY: MASTER METER WATER, 1 OWNER NOT PAYING

THEIR SHARE

10/11/2016

2790

WILKINS,

THEOLA

CUSTOMER WOULD LIKE PAPER BILLS

10/03/2016

10/11/2016

4115

HONDA OF

BOISE

CONTACTED THE PUC BY MISTAKE

10/11/2016

4119

LION, NICKI

CUSTOMER RESOLVED BEFORE I CALLED

10/11/2016

1422

MOON, JUDY M.

CUSTOMER BEING BILLED AFTER DISCONTINUING SERVICE

09/14/2016

10/11/2016

4103

HOGGAN,

ANDREW

CUSTOMER RECEIVED A BILL FOR SERVICE HE DID NOT TAKE

10/06/2016

10/12/2016

4109

BROUILLARD,

CLAIRE

CUSTOMER HAS DISCONNECT FROM FRONTIER BUT

SERVICE IS WITH AT&T

10/07/2016

10/12/2016

2755

HOLLAND, PAUL

INQUIRY: HOW CAN THE USERS FIND OUT THE BALANCE IN

THE WATER ASSN. ACCOUNT

09/22/2016

10/12/2016

Friday, September 15, 2023

4110

NORRIS,

GEORGE

NO CONTACT FROM CUSTOMER

10/07/2016

10/12/2016

4127

UNKNOWN,

SAFINA

LEFT MESSAGES FOR CUSTOMER - NO CALL BACK

10/12/2016

10/13/2016

4128

ALLAIRE,

MICHELE

CUSTOMER HAS NO SERVICE AND LINE IS BACKED UP WITH

MUD.

10/13/2016

4130

WELLER,

KATHRYN

LOOKING FOR WEATHERIZATION AND OTHER ASSISTANCE

PROGRAMS

10/13/2016

4095

CALHOUN,

JESSICA

TRANSFER OF BILL FROM PRVIOUS ACCOUNT

10/05/2016

10/13/2016

4090

HALL, CYNDEE

DISPUTING CALL TO JAMAICA

10/04/2016

10/13/2016

2765

CARUSO, LAURA

CUSTOMER REPORTED POOR LINE QUALITY AND HAS YET

TO HAVE IT REPAIRED

09/26/2016

10/13/2016

4136

LEE, KIMBER

MUST PAY BILL BY PREVIOUS CUSTOMER TO GET

CONNECTED

10/14/2016

4122

BENNETT-

SCHWEIZER,

ABIGALE (911)

CUSTOMER WAS DISCONNECTED AFTER PAYING BILL ON

10/07/2016

10/11/2016

10/14/2016

4125

BASELINE

ASSOCIATION

ASSN. DOES NOT HAVE THE CORRECT INFORMATION TO

ACCESS ACCOUNT-IPC WILL NOT HELP

10/12/2016

10/17/2016

4125

BASELINE

ASSOCIATION

ASSN. DOES NOT HAVE THE CORRECT INFORMATION TO

ACCESS ACCOUNT-IPC WILL NOT HELP

10/12/2016

10/17/2016

4125

BASELINE

ASSOCIATION

ASSN. DOES NOT HAVE THE CORRECT INFORMATION TO

ACCESS ACCOUNT-IPC WILL NOT HELP

10/12/2016

10/17/2016

4114

SMITH, BECKY

CUSTOMER WOULD LIKE INFO REGARDING USAGE AT

RENTAL

10/11/2016

10/17/2016

4140

SECURUS

TECHNOLOGIES

INC

COMPANY WOULD LIKE TO FILE USF/TRS FORMS

10/17/2016

786

ELWYN, EDDY

CONSUMER WANTED INFORMATION ABOUT UNWANTED

CALLS

10/18/2016

4142

BAKER, MARGIE

(911)

INQUIRY: CAN'T GET INTO WICAP UNTIL NOV. LOOKING

FOR EXTENSION

10/17/2016

10/18/2016

4144

OTTER, MARK

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

10/18/2016

4143

PATRICK,

ANDREW

WAS TRYING TO REACH CO

10/18/2016

4138

DONOHUE,

STACEY

RECEIVED PINK NOTICE; THOUGHT ACCOUNT WAS PAID

10/17/2016

10/18/2016

Friday, September 15, 2023

4126

ALLAN, JANA

BAD METER - COMPANY REBILLED

10/12/2016

10/18/2016

4123

PARKER

PORTRAITES INC

DIDNT WANT A CONTRACT, BUT APPEARS TO HAVE ONE

10/11/2016

10/18/2016

4100

FAUTH,

ANDREW

NEED EXTENSION OR ASSISTANCE

10/06/2016

10/18/2016

1448

EXCEL FOODS

INQUIRY: CUSTOMER WOULD LIKE VERIFICATION THAT

CURRENT ISSUES HAVE BEEN RESOLVED

09/19/2016

10/18/2016

1420

FLETCHER,

ANNIE

LD ROUTING CAUSED LD TO BILL TO WRONG CARRIER, CO

CREDITED

09/14/2016

10/19/2016

4092

KENT SEARLE

FARMS

WANTS FULL REFUND OF OVER-COLLECTION OF FEDERAL

EXCISE TAX

10/04/2016

10/19/2016

791

FREY, FALLON

(911)

CUSTOMER CLAIMS ARRANGMENT WAS NOT BROKEN

10/19/2016

785

WEAVER, SANDY

TRYING TO GET SERVICE RESTORED

10/18/2016

10/19/2016

798

HUFFAKER,

STEVE

NOT HAPPY ABOUT ALL DAY APPOINTMENT FOR TURN ON

10/19/2016

800

LILYA, JENNIE

ISSUE WITH CITY BILLING PRACTICES

10/19/2016

790

MOSQUEDA,

PRISCILA

LOOKING FOR ASSISTANCE

10/19/2016

4135

DOVEL, KELLY

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

10/13/2016

10/20/2016

4137

BURTLOW,

ROGER

NON-JURISDICTIONAL COMPLAINT

10/17/2016

10/20/2016

792

ZARTMAN,

ALAN (911)

NEEDS PAYMENT ASSISTANCE

10/19/2016

10/20/2016

802

SMITH, ALISSA

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT.

10/20/2016

4112

JOHNSON, ROB

WAS DISCONNECTED WHILE FOLLOWING COMPANY

INSTRUCTIONS

10/07/2016

10/20/2016

4129

CDS

STONERIDGE

UTILITIES LLC

INQUIRY: CAN SWS CHARGE CONNECTION FEES FOR

ADDITIONAL SERVICE-CUSTOMER SIDE

10/13/2016

10/20/2016

2075

RED HORSE

MOUNTAIN

RANCH

REACURRING OUTAGE PROBLEMS

07/20/2016

10/20/2016

789

GORE, GRANT

NOTIFICATION WAS NOT RECEIVED DUE CLOSE OF PO BOX

& OLD PHONE NUMBER

10/19/2016

10/21/2016

793

ROBERTSON,

DEBRA

CLOSED WITHOUT CONTACT

10/19/2016

10/21/2016

Friday, September 15, 2023

4107

LINDSEY, SCOTT

CUSTOMER'S CLAIM WAS DENIED

10/07/2016

10/21/2016

794

NEIL, WENDY

CLOSED WITHOUT CONTACT

10/19/2016

10/21/2016

795

SPICER, BONNIE

CLOSED WITHOUT CONTACT

10/19/2016

10/21/2016

808

LICHFIELD, SARA

FISH HAVEN PIPELINE COMPANY - POSSIBLE WATER USERS

CORPORATION

10/21/2016

10/24/2016

815

TOLLAND,

LUELLA

CUSTOMER WON'T BE ABLE TO SATIFY PREVIOUS

ARRANGEMENT

10/24/2016

811

PAZ, HOLLY

(911)

CUSTOMER NEEDS MORE TIME TO PAY AFTER MEDICAL

CERTIFICATE ENDED

10/24/2016

807

STROH,

CHRISTINE

LEAK OCCURRED PRIOR TO POLICY CHANGE

10/21/2016

10/24/2016

812

O CONNER,

WILLIAM 911

HIGH BILL, OSSIBLE LEAK, NO NOTICES, RECENT SIGN-UP

FOR SERVICE

10/24/2016

10/25/2016

788

BEAL, PAMELA

DOES NOT LIKE SUEZ'S AFFILIATION WITH HOME SERVE

10/18/2016

10/25/2016

796

MEGARD,

SUSANNAH

BILL SEEMS HIGHER THAN IT SHOULD BE

10/19/2016

10/25/2016

4132

NEWSOM, BOB

SEEKING PHONE SERVICE BUT TOLD IT IS NOT AVAILABLE

10/13/2016

10/25/2016

805

ERICKSON,

KAREN 911

EMAIL ONLY - PRIOR BILL, NEEDS MONEY OR ANOTHER

APPLICANT

10/21/2016

10/25/2016

814

STREAM, KRISTIE

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

10/24/2016

10/25/2016

819

PLATA, ENRIQUE

TRYING TO GET A LITTLE MORE TIME TO GET ASSISTANCE

10/25/2016

797

SANDUSKY, G.

MARIE

CUSTOMER DOES NOT UNDERSTAND WHY REMOVED

FROM BUDGET PAY

10/19/2016

10/25/2016

2776

LARSEN, AMY

MAILING CHANGES SEEM TO HAVE SLOWED DOWN

DELIVERY OF BILLS AND NOTICES

09/29/2016

10/25/2016

821

MILLER,

BARBARA

PROBLEM MAY BE RESOLVED, CUSTOMER TO CALL BACK IF

NECESSARY

10/25/2016

4081

PITZER, DONNA

INQUIRY: IS IT LEGAL FOR MOBILE HOME PARK TO MASTER

METER WATER?

07/05/2016

10/25/2016

4081

PITZER, DONNA

INQUIRY: IS IT LEGAL FOR MOBILE HOME PARK TO MASTER

METER WATER?

07/05/2016

10/25/2016

4081

PITZER, DONNA

INQUIRY: IS IT LEGAL FOR MOBILE HOME PARK TO MASTER

METER WATER?

07/05/2016

10/25/2016

4081

PITZER, DONNA

INQUIRY: IS IT LEGAL FOR MOBILE HOME PARK TO MASTER

METER WATER?

07/05/2016

10/25/2016

803

KIRSCH, JOHN

NO CONTACT, THEY DID NOT RETURN MESSAGES

10/20/2016

10/25/2016

Friday, September 15, 2023

4141

STELCK, KRISTIN

(911)

PAYMENT ASSITANCE AND ARRANGEMENT NEEDED

10/17/2016

10/25/2016

4124

CHAVEZ,

ARTURO

FEELS BILLS ARE A LOT HIGHER THAN IN THE PAST

10/12/2016

10/25/2016

4104

RALPHS,

REYNOLD (REN)

QUESTIONING WHY CUSTOMER HAS TO PAY TO UPGRADE

EXISITING LINE

10/06/2016

10/25/2016

822

EVERETT,

JESSICA

LOOKING FOR HELP WITH GETTING SERVICE AT NEW

ADDRESS

10/25/2016

2791

WHIPPLE, JOE

WANTS PHONE LINE ON PROPERTY BURIED

10/03/2016

10/25/2016

804

LOVING CARE &

MORE

CUSTOMER RESOLVED ISSUE

10/20/2016

10/26/2016

4131

RICHARDS,

DEBBIE

TRYING TO FIX MAILING ADDRESS AND FIGURE OUT WHY

OLD # IS STILL BILLING

10/13/2016

10/26/2016

832

FRICH, TIM

TOLD I HAVE THE WRONG NUMBER

10/26/2016

826

UNKNOWN,

RANDY

RESOLVED PRIOR TO CONTACT

10/26/2016

801

SEARS, LINDA

(911)

CUSTOMER HEALTH ISSUES, SEVERE FALL RISK WITHOUT

POWER

10/19/2016

10/26/2016

816

KELLER,

VICTORIA

GOT A PLEDGE FROM CAP, STILL UP FOR DISCONNECTION

10/24/2016

10/26/2016

829

NOGLE, JOHN

(911)

DISCONNECTED WITHOUT NOTICE

10/26/2016

827

LAMBERS,

CATHLEEN

CALLED AND CUSTOMER HAD ALREADY TAKEN CARE OF

ISSUE -WAS ABLE TO PAY BILL

10/26/2016

809

HASSELSTROM,

CAROL

COMMENTS WATER PRESSURE

10/24/2016

10/26/2016

831

SUMMERS,

MELISSA

CITY OF IDAHO FALLS - NO JURIS

10/26/2016

4134

HARRIGFELD,

WILLIAM

INQUIRY: CUSTOMER CANNOT STAY CONNECTED

W/CUSTOMER SERVICE TO RESOLVE ISSUE

10/13/2016

10/26/2016

824

COOLEY,

KATRINA (911)

BROKEN ARRANGEMENT, NEEDS MORE TIME

10/25/2016

10/26/2016

836

JAMINEZ,

KORINNA

PRIOR BILL, REFERRED TO LOCAL ASSISTANCE

10/27/2016

806

LEE, CINDY

CUSTOMER HAS DISCONNECT SCHEDULED FOR FRIDAY

10/21/2016

10/27/2016

818

GRANT, AARON

NO CONTATC FROMT HE CUSTOMER

10/25/2016

10/28/2016

Friday, September 15, 2023

2129

BITTORF,

CYNTHIA (911)

CLAIMED CREDIT CARD PAYMENT WAS MADE ON 10-10-16

10/31/2016

799

LANTZ,

ELIZABETH

TEMPORARY UNBURIED CABLE - CO. UNRESPONSIVE AND

UNRELIABLE

10/19/2016

10/31/2016

2130

OLVERA, JORGE

(911)

CUSTOMER HAS FAMILY ON HOME DIALYSIS AND NEEDS

POWER

10/31/2016

2131

SANDERS,

KATHERINE

CUSTOMER CALLED PUC BY MISTAKE

10/31/2016

828

MARSH,

VIRGINIA

QUESTIONS ABOUT MORATORIUM

10/26/2016

10/31/2016

2132

GALE

CONTRACTING

SERVICE

CHECK WITH PROPER CO ADDRESS CAME TO COMM

ANYWAY

10/31/2016

2133

WONDERFUL

HOUSE

PAYMENT MAILED TO IPUC IN ERROR

10/31/2016

787

JASPERSON,

CINDY

CANT GET ANSWER TO WHY BILL WENT UP THIS MONTH

10/18/2016

10/31/2016

2143

NICOL, JENNA

CUSTOMER HAD QUESTIONS REGARDING LNEXT RATES

11/01/2016

2135

LEE, PETER

WATER SUBMETERING OR RUBS BILLING

10/31/2016

11/01/2016

2145

MOORE,

MIRANDA

DISCONNECTED BECAUSE OF PROR TENANTS UNPAID BILL,

CUSTOMER HAS PRIOR BILL

11/01/2016

2137

COOK, ROBIN

BROKEN ARRANGEMENT DUE TO MISUNDERSTANDING

WITH PAY STATION "SAME DAY" PAYMENTS

10/31/2016

11/01/2016

820

RUSSELL, MARK

INQUIRY: CAN A TEMPORARY LINE BE GRANDFATHERED AS

A PERMANENT LINE

10/25/2016

11/01/2016

834

BENAVIDEZ,

CHEYENNE (911)

CUSTOMER WOULD LIKE TO AVOID DISCONNECTION

10/27/2016

11/01/2016

1442

FARRELL, ANNA

CUSTOMER HAS AN UNUSUAL AMOUNT OF USAGE

09/19/2016

11/01/2016

4120

JOHN'S AUTO

CARE CENTER

2 UNSUCCESSFUL ATTEMPTS TO PORT PHONES TO FIBER

OPTICS SINCE MARCH

10/11/2016

11/01/2016

2144

CARRICABRU,

PATRICIA

CUSTOMER WISHED TO MAKE A COMPLAINT

11/01/2016

2134

FRY, BARBARA

CANNOT REACH CUSTOMER

10/31/2016

11/02/2016

833

ORNER, CYDNI

PAID PAST DUE AMOUNT AND WAS RECONNECTED

10/27/2016

11/02/2016

823

STROTHMAN,

MIKE

CO TRYING TO COLLECT 14 YEAR OLD BILL

10/25/2016

11/02/2016

Friday, September 15, 2023

2147

FTERCKS, SILVIA

NON REGULATED, PRIVATE CO. INSURING SEWER AND

WATER LINES

11/02/2016

830

BUSH, DAMON

CUSTOMER SETUP PAYMENT ARRANGEMENT &

DISCONNECTION WAS CANCELED

10/26/2016

11/02/2016

840

MATIAS, LEO

NO CONTACT, THEY DID NOT RETURN MESSAGES

10/31/2016

11/02/2016

825

SEVIK,

BRADFORD

CLOSED WITHOUT RESPONSE

10/26/2016

11/02/2016

837

CORNISH,

CRYSTAL

CUSTOMER CLAIMS TO NOT HAVE RECEIVED A BILL

10/28/2016

11/02/2016

813

BRANDT, JUDY

CLAIMS RESIDENTIAL SERVICE SHOULD HAVE BEEN SETUP

WHEN REQUESTED IN JUNE 2015

10/24/2016

11/02/2016

2150

UNKNOWN, J T

PROPANE - NO JURIS

11/02/2016

11/03/2016

2153

LOO, SIN MING

CUSTOMER COMMENTED ON COMPANY NET-METERING

MEETING

11/04/2016

2136

SEAVER, MATT

SERVICE DISCONNECTED AFTER PAYMENT WAS MADE

10/31/2016

11/07/2016

2154

MORIN,

RICARDO

QUESTIONING SUB METERING FOR NON TRANSIENT SPOTS

IN RV PARK

11/07/2016

2158

TERRY, AL

INQUIRY: DAUGHTERS FURNACE WAS RED TAGGED-

LOOKING FOR INFORMATION

11/07/2016

2158

TERRY, AL

INQUIRY: DAUGHTERS FURNACE WAS RED TAGGED-

LOOKING FOR INFORMATION

11/07/2016

2148

BRANNON,

DUSTIN

NO CONTACT, THEY DID NOT RETURN MESSAGES

11/02/2016

11/08/2016

2139

KING, SEAN

NO CONTACT, THEY DID NOT RETURN MESSAGES

10/31/2016

11/08/2016

2163

UNKNOWN,

MICHELLE

CUSTOMER DID NOT NEED ASSISTANCE

11/08/2016

2161

MOOERS, LISA

WAS TRYING TO CALL THE CO

11/08/2016

2155

GARCIA,

HERLINDA (911)

CUSTOMER IS UP FOR DISCONNECTION BECAUSE OF PRIOR

BILL

11/07/2016

11/08/2016

758

HK HYDRO

ELECTRIC

OBJECTS TO O&M COSTS ASSOCATED WITH

INTERCONNECTION AGREEMENT

07/14/2016

11/08/2016

2170

SCHULTZ, GENE

LOOKING FOR ASSISTANCE TO GET SERVICE RESTORED

11/09/2016

2171

BUDELL, DAWN

NEEDS PAYMENT ASSISTANCE

11/09/2016

Friday, September 15, 2023

2167

MIHM-EVANS,

ANDREA

INQUIRY: DENIED FLOOD DAMAGE CLAIM - BROKEN WATER

MAIN

11/09/2016

2168

PAGE, JACKIE

MADE PAYMENT AND WAS RECONNECTED

11/09/2016

835

NEIWERT, MARY

CUSTOMER IS QUESTIONING PRICES/SERVICES/DISCOUNTS

THAT COMPANY HAS OFFERED

10/27/2016

11/09/2016

2149

MC DANIEL,

STATEN

UNABLE TO GET IN TOUCH WITH CUSTOMER - LEFT

MESSAGES NO CALLS RETURNED

11/02/2016

11/09/2016

2172

TURNER, BOB

CENTURYLINK COULD NOT EXPLAIN WHY IDAHO IS

MOVING TO A NEW AREA CODE

11/09/2016

2166

SEBERT, DAVE

QUESTIONS ABOUT EASMENTS AND GETTING SERVICE

11/09/2016

2138

MILLIES BAR &

GRILL

HAVING ISSUE RESOLVING OWNERSHIP OF ACCOUNT

10/31/2016

11/09/2016

2152

KANE, SANDRA

CLOSED PENDING CONTACT FROM CUSTOMER

11/04/2016

11/10/2016

2159

WIGHTMAN,

SHEILA

FRAUDULENT CHARGES

11/07/2016

11/10/2016

2160

CASEEDO,

KAREN

CLOSED WITHOUT CONTACT

11/08/2016

11/11/2016

2165

SCHWENDIMAN,

TAYLOR

NO CONTACT, THEY DID NOT RETURN MESSAGES

11/08/2016

11/14/2016

2173

MILLER, CAL

NO CONTACT, BAD CBR

11/14/2016

2174

CORMIER, JOSH

CALLED THE PUC BY MISTAKE

11/14/2016

2175

REYNOLDS,

BRAD

INQUIRY - WILL CURRENT PHONE NUMBER BE ALLOWED TO

KEEP AREA CODE 208

11/14/2016

838

UNIVERSITY CITY

PROPERTY

MANAGMENT

CLAIMS NOT THE RESPONSIBLE PARTY THAT CAUSED

DAMAGE

10/28/2016

11/14/2016

2176

DAVIS, BRAD

CUSTOMER WAS NOT HAPPY WITH THE COST OF A LINE

EXTENSION

11/14/2016

4745

HARMSON,

STEVE

CO BILLING FOR 2 METERS ONLY ONE ON SITE

08/17/2016

11/14/2016

3473

MILLER, RON

CONNECTED TO CLEARWATER AND WANT TO SWITCH TO

AVISTA

11/15/2016

2180

ROBERTS, MARK

LANDLORD DIVIDING WATER BILL AMONG TENANTS

11/14/2016

11/15/2016

2178

WILSON, LESLIE

A

BILLED EXTRA MONTH, THEN LATE FEE AFTER

DISCONNECTING SERV

11/14/2016

11/15/2016

2177

DRESSER, LINDA

(911)

CUSTOMER CAN NOT AFFORD LEVEL PAY AMOUNT,

DISPUTING THE AMOUNT OF USAGE

11/14/2016

11/15/2016

Friday, September 15, 2023

3474

KUEHMICHEL,

RYAN

CUSTOMER CANNOT SEEM TO GET SERVICE INSTALLED

11/15/2016

2184

DOOLEY, MARK

SPRINT CHARGING $700 ETF FOR A LOANER PHONE

11/15/2016

2181

LINK, JOE

CUSTOMER RESOLVED ISSUE PRIOR TO CONTACT

11/15/2016

2141

JOHNSON,

TRENT 911

NEEDS ASSISTANCE FOR HIGH BILL,, PENDING

DISCONNECTION

11/01/2016

11/16/2016

3475

HILL, REGGIE

NOT HAPPY WITH FEE TO PAY BY PHONE

11/15/2016

11/16/2016

2151

ZIMMERMANN,

VIRGINIA

LOST POA, COMPANY HAS NOT COMPLETED REQUESTED

ACTIONS

11/02/2016

11/16/2016

2164

ROOF, DANIEL

TUESDAY, NOVEMBER 15, 2016 11:13 LEFT A MESSAGE

11/08/2016

11/16/2016

3477

ZAMORA, JERRI

NEEDS PAYMENT ASSISTANCE

11/16/2016

3481

RAINEY, DAN

NOT HAPPY WITH CIITES NEW NOTICE AND DEPOSIT RULES

11/16/2016

3482

KRISTEN

CAN'T AVOID ETF DUE TO CLOSE OF OFFICE

11/16/2016

4133

TETRO, JOHN

BLOWN DIAPHRAGM - REBILLED $92.55

10/13/2016

11/16/2016

2169

KELLAR, ROBBIE

CHARGES FOR REPAIR TO EQUIPMENT AFTER CUSTOMER

CUT UP FALLEN TREE

11/09/2016

11/16/2016

3479

MARAVILLA,

JORITA

NOT HAPPY ABOUT POWER POLE IN ALLY SAME ISSUE AS

2015

11/16/2016

11/17/2016

3480

FREIHOEFER,

MORGAN (911)

NEEDS PAYMENT ASSISTANCE

11/16/2016

11/17/2016

810

DEPREY, ELLEN

BILLED RECONNECTION CHARGES IN ERROR

10/24/2016

11/17/2016

2162

WYMAN, JON

(911)

WALK-IN, DISCONNECTED W/O NOTICE, NO PHONE

11/08/2016

11/17/2016

3488

RONTAVITCH,

MARIA

RECONNECTED PRIOR TO CONTACT

11/18/2016

3484

KOOTENAI

COUNTY WATER

DISTRICT

KOOTENAI COUNTY WATER DISTRICT # 1 - NO

JURISDICTION

11/16/2016

11/18/2016

3484

KOOTENAI

COUNTY WATER

DISTRICT

KOOTENAI COUNTY WATER DISTRICT # 1 - NO

JURISDICTION

11/16/2016

11/18/2016

2179

YOHEY,

CHRISTOPHER

CLOSED WITHJOUT CONTACT

11/14/2016

11/18/2016

Friday, September 15, 2023

3492

TOLAND,

LUELLA (911)

CUST RECEIVED NOTICE AFTER DISCONNECTION DATE,

THOUGH ISSUE WAS RESOLVE EARLIER

11/21/2016

3496

LAIRD,

STEPHANIE

RECEIVING UNWANTED TEXT MESSAGES - CELL PHONE

11/21/2016

3497

RAINEY, DAN

CABLEONE-HIGHER INTERNET LEVELS BECAUSE OF

OVERAGES

11/21/2016

3490

WORMAN, LORI

NEEDS PAYMENT ASSISTANCE

11/18/2016

11/21/2016

2182

ANDERSON,

TUCKER

CUSTOMER WOULD LIKE EASIER ACCESS TO IPC

STANDARDS FOR CONSTRUCTION

11/15/2016

11/21/2016

3495

URRIZAGA,

FAWNIA (911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

11/21/2016

3505

PEDERSON,

MELONIE 911

CUSTOMER UNKNOWINGLY PAID CURRENT BILL IN

ADDITION TO PAST DUE AMOUNT

11/22/2016

3494

ANCELL, BRIAN

COMPANY DIDN'T FOLLOW UP ON MIS-APPLIED FUNDS

11/21/2016

11/22/2016

3501

BONDE, ALAN

NEW HVAC AND REFIRGERATOR SHOULD LOWER BUDGET

BILL IN FUTURE

11/22/2016

3504

ZIER, RICK

DISPUTES RULING ON DAMAGE CLAIM

11/22/2016

839

STEMPF, CRAIG

911

BROKEN PREVIOUS ARRANGEMENTS

10/28/2016

11/22/2016

3498

MARSHALL,

DANIEL

FACILITIES SERVING THE PROPERTY WERE REMOVED

11/22/2016

11/23/2016

3502

VESCIANO, LISA

(911)

CUSTOMER WAS DISCONNECTED WITHOUT NOTICE

11/22/2016

11/23/2016

3506

CHAVEZ, LINDA

(911)

INQUIRY: WILL COMPANY DO AN ARRANGEMENT

11/22/2016

11/23/2016

3493

WALLRADE,

DOUG

UNABLE TO CONTACT - CALLED AND NO ANSWER

11/21/2016

11/23/2016

3509

GRIGGS, JANINE

UNABLE TO GET IN TOUCH WITH CUSTOMER

11/23/2016

3507

ATWOOD,

TIANA

NEEDS PAYMENT ASSISTANCE

11/23/2016

2156

SEABOURN,

ANN

INTERNET CONNECTIVITY AND LIFELINE QUESTION

11/07/2016

11/23/2016

3483

NICHOLS, ZACH

CUST COULD NOT CALL CELL PHONES, CSR TELLING THEM

HAD TO PURCHASE LD SERVICE

11/16/2016

11/23/2016

3489

HILTON, FRANK

CUSTOMER WAS CHARGED FOR ETF BY MISTAKE

11/18/2016

11/23/2016

Friday, September 15, 2023

3499

REDFIELD,

TAMMY

INTERNET REGULATIONS - NO JURIS

11/22/2016

11/25/2016

3487

VANCOUR, RAY

CUSTOMER HAS QUESTIONS ABOUT A TRANSFORMER

UPGRADE.

11/17/2016

11/28/2016

3486

MARKS,

KATRINA

CUSTOMER IS HAVING BILLING ISSUES

11/17/2016

11/28/2016

3478

YORK, ERNEST

CUSTOMER CLAIMS COMPANY IS CHARGING FOR AN

EXTRA MONTH OF BILLING

11/16/2016

11/28/2016

817

FIORE, ALICE

CSR CLAIMS CUSTOMER BREAKING DEFAULT EMAIL

CONTRACT, CAUSING HIGHER BILL

10/24/2016

11/28/2016

2142

THOMAS,

GEORGE

INQUIRY: QUESTION ON WHERE LD BOUNDARIES ARE

11/01/2016

11/29/2016

3511

RUSS, STEVE

CO REQUESTING MONEY FOR TRANSFORMER UPGRADE

11/28/2016

11/29/2016

3518

COSTA, KYLE

NEEDS TO ENROLL IN WINTER PAYMENT PLAN AND

ENERGY ASSISTANCE

11/29/2016

3519

LYNESS, SCOTT

(911)

IPC WOULD NOT GIVE A SPECIFIC TIME WHEN SERVICE

WOULD BE TURNED ON

11/29/2016

3521

SMITH, JOSH

QUESTIONS ABOUT REG AND CO OPS

11/29/2016

3528

WILLIAMS, KRIS

INQUIRY: NON REGULATED - CUST WOULD NOT SWITCH TO

A SMART METER

11/30/2016

3520

SHEPARD,

BRANDI (911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

11/29/2016

11/30/2016

3527

BROWN, BRYAN

CITY OF GARDEN CITY - NO JURIS

11/30/2016

3517

DURAND, VICKIE

CUSTOMER RESOLVED COMPLAINT

11/29/2016

11/30/2016

3503

HOWLAND,

STEVE (911)

CUSTOMER HAS NOT HAD SERVICE IN 7 DAYS

11/22/2016

11/30/2016

3514

DAY, WALLY

COMPANY OFFERED GIFT CARD WITH DIRECTV

ENROLLMENT WAS NEVER RECEIVED

11/28/2016

12/01/2016

2183

PETERS, DAVID

BILLING FOR RETURNED MODEM 8 MONTHS LATER

11/15/2016

12/01/2016

3523

PETERSON,

CINDY

INQUIRY: CO. POLICY WHEN A 2ND PAYMENT IS MADE, THE

FIRST CHECK NOT RECEIVED

11/29/2016

12/01/2016

4778

BURR, JOHN

QUESTIONING REBILLING

11/30/2016

12/01/2016

3526

WILSON,

NICOLE

NEEDS PAYMENT ASSISTANCE

11/30/2016

12/01/2016

4780

THEWATT,

DENNIS

CUSTOMER HAS NON-REGULATED DIRECT TV/ATT

INTERNET COMPLAINT

12/01/2016

Friday, September 15, 2023

3525

MYERS, DALE

911

SERVICE OUT MORE THAN A WEEK

11/30/2016

12/01/2016

3522

NEWMAN, KIM

(911)

OUT OF SERVICE FOR A WEEK

11/29/2016

12/01/2016

3491

PATE, DIANA

METER CHANGED OUT AND LOST SERVICE

11/18/2016

12/02/2016

2140

ST MARY'S

PARISH

COMPANY DEMANDING ETF, CANNOT SHOW

AUTHORIZATION FOR CANCELLED AGREEMENT

11/01/2016

12/02/2016

3508

CHRISTENSEN,

ED

DISPUTING LATE FEES & CHARGES ASSESSED SINCE

ORIGINAL ISSUE WAS RESOLVED

11/23/2016

12/02/2016

3510

MEYER, ROB

SEVERAL BILLING QUESTIONS/ISSUES

11/23/2016

12/05/2016

3485

BALLOU,

VIRGINIA

CLAIMS CLOSED ACCOUNT WAS PAID IN FULL

11/17/2016

12/05/2016

3500

GRATTON,

PENNY

INQUIRY: WHO REMOVES GRAFFITI PAINTED ON PHONE

BOXES

11/22/2016

12/05/2016

4787

FISCHER, PAUL

COMPANY WOULD NOT SCHEDULE INITIAL SERVICE

CONNECTION AFTER HOURS

12/02/2016

12/05/2016

3524

CHADWICK,

CHRISTINA

NO CONTACT, COULD NOT REACH, VM FULL

11/30/2016

12/05/2016

3512

WISE, JODI (911)

OUT SINCE 11/23, COMPANY CLAIMS LINE IS FIXED-

CANCELED TICKETS-RESTORED 11/29

11/28/2016

12/05/2016

4779

ELLENWOOD,

CYNTHIA (911)

CUSTOMER NEEDS ARRANGEMENT OR MEDICAL

CERTIFICATE

11/30/2016

12/05/2016

4791

POYSER,

MORGAN

BROADBAND AND VOIP SERVICES - NO JURIS

12/05/2016

12/06/2016

4793

SLIDER,

THOMAS

CUSTOMER WOULD LIKE TO BUILD A DAM.

12/06/2016

4802

WONENBERG,

RICHARD (911)

CUSTOMER WOULD LIKE SERVICE RESTORED FASTER

12/06/2016

4803

BROOK, CLINT

IDAHO FALLS ELECTRIC LIGHT - NO JURISDICTION

12/06/2016

3516

SCHULZ, USTO

TRYING TO GET OLD NUMBER WORKING AT NEW ADDRESS

11/29/2016

12/07/2016

2146

MUMM, ERIKA

CENTURYLINK WILL NOT RELEASE CUSTOMERS NUMBER TO

DIFF. LD CARRIER

11/01/2016

12/07/2016

4783

HAIL, REBECCA

NEEDS PAYMENT ASSISTANCE

12/02/2016

12/07/2016

4781

COLE, BARBARA

NO CONTACT, THEY DID NOT RETURN MESSAGES

12/01/2016

12/07/2016

Friday, September 15, 2023

4796

CUNNINGHAM,

RANDLE

NEW MICROWAVE PANELS ON CELL TOWER ARE AFFECTING

PEOPLE AND ANIMALS IN THE AREA

12/06/2016

12/07/2016

4809

UNKNOWN

CUSTOMER CLAIMS THERE IS NO ISSUE

12/08/2016

4811

WELLS, VALERIE

IN NEED OF PAYMENT ASSISTANCE

12/08/2016

4812

D, STEPHANIE

CUSTOMER HAS QUESTIONS ABOUT HOUSING DEPOSIT

12/09/2016

4815

BROWER, TONI

911

CUSTOMER NEEDED TO SIGN UP FOR MORATORIUM

BECAUSE PENSION CHECK IS DELAYED

12/09/2016

3515

WINTER, JENNIE

PROBLEMS GETTING NEW SERVICE PAID FOR

11/28/2016

12/09/2016

3513

BENCICH,

ROBYN

CUSTOMER CAN HARDLY USE THE PHONE BECAUSE OF LINE

QUALITY

11/28/2016

12/09/2016

4800

NAVARRO,

WILLIAM (911)

NO CONTACT FROM CUSTOMER

12/06/2016

12/12/2016

4814

ANDREW,

ALLAN

IS PUC FORCING COMPANY TO MAKE CUSTOMERS

UPGRADE INTERNET PLANS

12/09/2016

12/12/2016

4805

AUBLE

JOLICOEUR &

GENTRY

HIDDEN LAKES - FORMERL;Y THE IDAHO CLUB - NO JURIS

AT THIS TIME

12/07/2016

12/12/2016

4808

PUTMAN,

HOLLIS

INQUIRY/COMMENT: ACCELERATED DEPRECIATION OF

VALMY

12/08/2016

12/12/2016

4813

DAVIS,

MONIQUE

MONDAY, DECEMBER 12, 2016 10:03 LEFT A MESSAGE

12/09/2016

12/12/2016

4782

BUSBEE, NICK

INQUIRY - WOULD LIKE 20 YEAR HISTORY OF IDAHO

POWER RATE INCREASES

12/01/2016

12/13/2016

4798

SAENGER, L

ANGRY LETTER TO CEO IF IDAHO POWER COMPANY SENT

HERE

12/06/2016

12/13/2016

4818

STONE,

AMANDA

QUESTIONS FOR ITSAP AND CURRENT BENEFITS AND

QUALIFICATIONS

12/12/2016

12/13/2016

4804

HARDY, JERRY

DOES NOT UNDERSTAND WHY HIS BILL KEEPS INCREASING

12/07/2016

12/13/2016

4788

O NEIL, ROBIN

CLAIMS ACCOUNT BALANCE SHOULD BE ZERO

12/05/2016

12/13/2016

4810

BOTTS, SHELIA

LINE OUT OF SERVICE - CO. STILL BILLING - CUST

REQUESTED DISCONNECT

12/08/2016

12/14/2016

4785

MURPHY, JOHN

CUSTOMER FAILED TO DISCONTINUE SERVICE AND REFUSES

TO PAY BILL

12/02/2016

12/14/2016

4824

KREBILL,

ANGELA (911)

UNABLE TO GET IN TOUCH WITH CUSTOMER

12/13/2016

12/14/2016

Friday, September 15, 2023

4828

BELTING,

MICHAEL

CUSTOMER WOULD LIKE MORE INFORMATION PERTAINING

TO SCHEDULED OUTAGE

12/13/2016

12/14/2016

4830

MANAHAN,

MARK

INQUIRY - AAM CHARGES AND ELIMATING THE CUSTOMER

CHARGE

12/14/2016

4823

DEARBORN,

JOAN

NON-JURISDICTIONAL COMPLAINT

12/13/2016

12/15/2016

4820

TROGDEN,

DONALD

911

SNIP FOR NO PAYMENT, SERVICE REMOVED , THEN

RESTARTED WITH OLD NUMBER

12/12/2016

12/16/2016

173

JONES, DENISE

CUSTOMER REFUSES TO PAY SUEZ BILL IN EITHER CASH OR

MONEY ORDER

12/16/2016

4801

JONES,

BERNARD

(TODD)

OUTAGE DUE TO TRANSMISSION LINE FAILURE, LOCAL

REPAIRS NOT BEING DONE

12/06/2016

12/16/2016

4829

REDFIELD,

TAMMY

FEELS IDAHO POWER RATES ARE TOO HIGH

12/14/2016

12/16/2016

4786

MC BRIDE, KENT

LAST EMPTY LOT GETS TO UPGRADE THE TRANSFORMER

12/02/2016

12/16/2016

171

ALLEN, DIANE

CLAIMS BILL WENT UP WITH NO ADVANCE WARNING -

VERZION WIRELESS

12/15/2016

12/16/2016

172

DAHLBERG,

NICK

QUESTIONS ABOUT GIS MAPPING FOR UTI;LITIES

12/16/2016

4784

COMMUNITY

REAL ESTATE

COMPANY

LOST BUSINESS DUE TO SERVICE DISRUPTIONS,

CANCELLATION OF AGREEMENT, EFT

12/02/2016

12/16/2016

4832

BIG DOG SOLAR

ENERGY

INQUIRY: WHAT THE PROCESS/FEASIBILITIES/POSSIBILITIES

OF COGENERATION

12/15/2016

12/19/2016

4821

DELAUNE,

THOMAS

CLAIMS BILL IS HIGHER THAN QUOTED

12/13/2016

12/19/2016

178

HOFFMAN, MIKE

INTERNET DOWN SINCE SATURDAY (12/17), CO. WOULD

NOT SEND REPAIR UNTIL MONDAY

12/19/2016

187

LEARSCH,

ROBERT

CUSATOMER HAD TROUBLE GETTING TECH TO SHOW UP

FOR REPAIR

12/20/2016

4826

BURNS, CHASE

NO CONTACT FROM CUSTOMER

12/13/2016

12/20/2016

4790

TRAIL, RUSTY

LONG TERM INTERMITTENT SERVICE, MIDDLE OF THE NIGHT

PHONE CALLS

12/05/2016

12/20/2016

4790

TRAIL, RUSTY

LONG TERM INTERMITTENT SERVICE, MIDDLE OF THE NIGHT

PHONE CALLS

12/05/2016

12/20/2016

4799

HARDEN, JOHN

(911)

CUSTOMER RECEIVED A DISCONNECT NOTICE AFTER BILL

WAS PAID

12/06/2016

12/20/2016

4139

TRAIL, TERRIE

LONG TERM INTERMITTENT SERVICE, MIDDLE OF THE NIGHT

PHONE CALLS

10/17/2016

12/20/2016

Friday, September 15, 2023

4139

TRAIL, TERRIE

LONG TERM INTERMITTENT SERVICE, MIDDLE OF THE NIGHT

PHONE CALLS

10/17/2016

12/20/2016

180

SHOSHONE -

BANNOCK TRIBE

RESOLVED PRIOR TO CONTACT

12/19/2016

12/20/2016

182

CARNEY,

RICHARD

CITY OF TWIN FALLS - NO JURIS

12/20/2016

4789

FISCUS, DON

POOR LINE QUALITY / DROPPED CALLS / UNCOMPLETED

INCOMING CALLS

12/05/2016

12/20/2016

169

HULL, MIKE

NO CONTACT FROM CUSTOMER

12/15/2016

12/20/2016

191

MAHHONEY,

JOHN

OBJECT TO PRICING AND WINTER DISCONNECTION

POLICES

12/21/2016

177

LAKE, ALLEN

HYDRO AND GENERATOR DOWN, BACK UP BY TIME I

CALLED CO

12/19/2016

12/21/2016

189

BROWN,

CORBIN

TRYING TO SET UP ARRANGEMENT, BUT SERVICE IN LL

NAME

12/21/2016

174

JONES, ROBERT

CLAIMS DAUGHTERS ACCOUNT WAS MERGED WITH HIS

ACCOUNT

12/16/2016

12/21/2016

195

NICKOLAS,

OLIVIA

CALLED COMMISSION BY MISTAKE

12/22/2016

193

KOZACEK,

RUSSELL

ROBOCALS / AUTODIALLERS MULTIPLE TIMES A DAY

12/21/2016

12/23/2016

199

BITTERROOT

WATER

COMPANY

INQUIRY - RATE INCREASE PROCESS

12/23/2016

194

LCHAOAIS,

DANIEL 911

CUSTOMER'S BROTHER NEEDED TO SIGN UP FOR

MORATORIUM

12/21/2016

12/23/2016

4831

MANCILLAS,

JOEL

TRANSFER FROM PROOR SERVICE DELAYED

12/14/2016

12/23/2016

185

DISHSHAW,

RON

NO CONTACT FROM CUSTOMER

12/20/2016

12/27/2016

181

MEANS, JEFF

NO CONTACT, THEY DID NOT RETURN MESSAGES

12/20/2016

12/27/2016

202

THOMAS,

GEORGE

NON REGULATED - CABLE ONE'S SYSTEM BLOCKING A

SPECIFIC NUMBER

12/27/2016

204

UNKNOWN,

LENNOX

INQUIRY: LOOKING FOR ASSISTANCE FOR SISTER'S LEAKING

ROOF

12/27/2016

207

JANSEN,

LENORA

RESOLVED PRIOR TO CONTACT

12/27/2016

Friday, September 15, 2023

175

ZITELLI, LARRY

TERM AGREEMENT FOR INTERNET ONLY - NO JURIS

12/16/2016

12/27/2016

170

KONEK, KATHY

INQUIRY: ROAD WORK RECOVERY SURCHARGE?

12/15/2016

12/27/2016

188

TAGGART,

MELVIN

NO CONTACT FROM CUSTOMER

12/20/2016

12/27/2016

179

PONOZZO,

GERALD

CLAIMS HIS BILL FOR BASIC SERVICE INCREASED 60%

12/19/2016

12/28/2016

4827

MC LAUGHLIN,

KEN

$100 CHARGE FOR DISCONNECTING LD SERVICE

12/13/2016

12/28/2016

4817

MUNDEN,

TERREL

NEVER OFFICALLY AGREED TO SERVICE BUT CLAIMS

COMPANY DID A CREDIT CHECK

12/12/2016

12/28/2016

4819

CAVALIERI, BILL

COMPANY CHARGING HIGHER PRICE THAN QUOTED AND

CHARGED AN INSTALL FEE

12/12/2016

12/28/2016

4833

CAVALIERI,

RALPH

SERVICE OUT FOR OVER 5 DAYS

12/15/2016

12/28/2016

196

PECCHENINO,

RACHEL

WHY COMPANY WILL NOT PLACE A METAL TOP ON JBOX

WITHOU COST TO THE CUSTOMER

12/22/2016

12/28/2016

208

GARCIA, MARIA

911

DISCONNECTION BECAUSE OF TWO PRIOR BILLS,

DAUGHTER TO RESUME SERVICE

12/28/2016

192

SCANLAN, KATIE

TAKES ISSUE WITH RISING COST TO MOVE POLE AND

PAYING OTHER UTILITIES

12/21/2016

12/29/2016

186

PIETZ, MILDRED

CUSTOMER IS CONFUSED AS TO THE STATUS OF HER

ACCOUNT

12/20/2016

12/29/2016

203

CASE, RICKY

NO CONTACT, THEY DID NOT RETURN MESSAGES

12/27/2016

12/29/2016

201

TURNER, JANET

CALLER ID SPOOFING CALLS

12/27/2016

12/29/2016

213

VALLEY

AGRONOMICS

TRYING TO GET ADDRESS SET UP BY RAILROAD SO THEY

CAN START SHIPPING AND REC

12/29/2016

198

FITCH, MICKEY

DISCOUNT FOR INTERNET NOT APPLIED

12/23/2016

12/29/2016

216

ULLOA,

ELIZABETH

CUSTOMER DOES NOT AGREE WITH LINE EXT PRICE IN

MONTANA

12/29/2016

12/30/2016

4794

BROWN,

NORVIN

CUSTOMER IS CHARGING LATE FEES (5)

12/06/2016

12/30/2016

212

DREADFULWATE

R, LADAWN

(911)

CLAIMS DISCONNETION OCCURED WITHOUT REQUIRED

NOTIFICATION

12/29/2016

12/30/2016

206

WESTON, SILIA

CONTACTED COMMISSION BY MISTAKE

12/27/2016

12/30/2016

Friday, September 15, 2023

219

DEAN, SYBIL

CUSTOMER WOULD LIKE TO DECLARE MORATORIUM

12/30/2016

217

SOLANO,

RAMIRO

RECEIVED CHECK - FORWARDING TO COMPANY PAC-E

12/29/2016

12/30/2016

190

GOLDSTON,

BRIAN

DIRECTV SUSPENDED, NOT CANCELLED, STARTED BILLING

AGAIN

12/21/2016

01/03/2017

221

REYNA,

RICHARD

RAN OUT OF HEATING OIL, NEEDS ASSISTANCE FOR MORE

01/03/2017

220

VEHLIE, TONI

CUSTOMER WANTS AN UPDATED ANNUAL REPORT

01/03/2017

4795

BILLINGS, BRIAN

NEW TRANSFORMER BLOCKS PRE-EXISTING DRIVEWAY

12/06/2016

01/03/2017

1459

HARDWICK,

LESLIE

CITY OF PLUMMER UTILITIES - NO JURIS

01/04/2017

222

KENT, PEGGY

NOT HAPPY WITH LETTER CITY WATER WANTS CUSTOMER

TO SIGN

01/04/2017

215

SARNI, CARRIE

NO CONTACT, THEY DID NOT RETURN MESSAGES

12/29/2016

01/04/2017

1458

WRAY, DAVID

INQUIRY REGARDING RATES AND COMPETITIVE SERVICES

01/04/2017

224

THOMPSON,

LINDON

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

01/04/2017

1462

COMPTON,

VINCENT (911)

NON REGULATED, REPRESENTATIVE STILL DISCONNECTING

EVEN WITH CHILDREN IN THE HOME

01/04/2017

1463

MARTINEZ,

JENNIFER

CONSUMER SPOKE TO IPC, BUT THEY DID NOT EXPLAIN

ABOUT MORATORIUM, KIDS IN HOME

01/05/2017

223

GIDDAS, MIA

UNABLE TO GET IN TOUCH WITH CUSTOMER

01/04/2017

01/05/2017

1468

PISKE, BILL

NON-JURISDICTIONAL COMPLAINT - CABLE

01/06/2017

1461

VANCE, GARY

FAILURE TO PURCHASE FUEL FOR GENERATOR

01/04/2017

01/06/2017

1469

WONDERFUL

HOUSE

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

01/06/2017

1470

WHITNEY, BILLY

NOT HAPPY ABOUT BEING CHARGED FOR TWO WATER

ACCTS AND 2 TRASH

01/09/2017

1467

COBB, EDWARD

NON-JURISDICTIONAL COMPLAINT

01/06/2017

01/09/2017

200

BOMMARITO,

JEREMY

CUSTOMER HAS OLD UNPAID BILL AFFECTING CREDIT -

NEEDS TO PAY COLLECTIONS AGENCY

12/23/2016

01/10/2017

Friday, September 15, 2023

1473

LAMBERT,

WENDY

UNHAPPY WITH THE CURRENT ALLOWANCE FOR WATER,

WANTS CHANGE IN RATE DESIGN

01/09/2017

01/10/2017

209

MAES, GLORIA

CAREGIVER CLAIMS ACCOUNT WAS OPENED FOR HER

CLIENT, NOT HER

12/28/2016

01/10/2017

3476

RAMBACHER,

PAUL

TEMPORARY LINE-MEDICAL NEED FOR RELIABLE PHONE

SERVICE

11/15/2016

01/10/2017

1478

PELTON, ROB

INQUIRY: CUSTOMER WANTED TO KNOW IF PUC

REGULATED CITY SEWER AND TRASH

01/10/2017

01/11/2017

1479

WYATT, ANNA

QUESTIONS WHY REMINDER NOTICES KEEP COMMING

01/11/2017

1415

MOON, DEAN

UN-AUTHORIZED CONNECTION INSTALLED BEFORE

PURCHASE OF PROPERTY

09/13/2016

01/11/2017

1481

JACKS, PERRY

HOPING FOR MORE INFORMATON ON CURRENT OUTAGE

01/11/2017

1466

FRY, PAMELA

FEELS COMPANY IS NOT PROPERLY MAINTAINING

EQUIPMENT - WITHOUT POWER

01/06/2017

01/11/2017

1460

ELLIOTT,

BEVERLY

CLAIMS COMPANY CONSTRUCTION CREW DAMAGED HER

WATER LINE

01/04/2017

01/11/2017

1471

RIEGER, CRAIG

DOES NOT AGREE WITH TIERED RATE STRUCTURE

01/09/2017

01/12/2017

1477

MEIA, KEVIN

CUSTOMER CLAIMS IPC REP WAS RUDE AND APATHETIC

01/10/2017

01/12/2017

1485

DIAZ, SHIRLEY

CUSTOMER WAS LOOKING FOR PAYMENT ASSISTANCE.

01/12/2017

1474

YOUNG, ROBERT

(911)

FROZEN WATER LINE DUE TO METER READER NOT

PROPERLY INSULATING THE WATER METER

01/10/2017

01/12/2017

205

SULLIVAN,

BARBARA (911)

CUSTOMER HAS DISCONNECT NOTICE WOULD LIKE AN

ARRANGEMENT

12/27/2016

01/12/2017

1457

BRICKEL CREEK

COFFEE

CLAIMS DIDN'T AUTHORIZE LD CHANGE

01/04/2017

01/12/2017

1464

MORGAN,

CAROLYN

CLAIMS OLD BILL PAID, TWO BILLS BEING REQUIRED TO GET

SERVICE

01/05/2017

01/12/2017

1487

WILLIAMS, RICK

FEELS AVISTA CHARGES TOO MUCH

01/12/2017

1486

DRAKE, MARY

HEARD RUMOR CO WAS TRYING TO OPT OUT OF REG, I

ASSURED HER NOTHING WAS FILED

01/12/2017

4807

PAXSON,

JOHNNY

FEELS RV PARK IS OVER CHARGING ELECTRICITY USE

12/07/2016

01/12/2017

183

HONCIK

MANAGEMENT

SERVICES, INC

DISPUTING FINAL BILL

12/20/2016

01/12/2017

184

WEIBLE, JUDY

CUSTOMER'S LONG DISTANCE RATES CHANGED

12/20/2016

01/12/2017

Friday, September 15, 2023

1476

FORD, STEVE

CUSTOMER IS NOT ACCOUNT HOLDER AND WANTS

REFUND OF OVERPAYMENT

01/10/2017

01/13/2017

1497

RACHELLE,

JIMMY

CITY OF IDAHO FALLS WATER DEPARTMENT - NO JURIS

01/13/2017

1494

MANDELLA,

MARGO

INTERNET ONLY ACCOUNT - NO JURIS

01/13/2017

1491

CASH, NITA

REFERRED CUTOMER TO WICAP FOR LIHEAP BENEFITS

01/12/2017

01/13/2017

1383

BERNHEISEL,

MARK

PROBLEMS WITH BILLING AND COLLECTION OF

NONRESIDENT CUSTOMER ACCOUNTS

06/02/2016

01/13/2017

3423

PLOTZKI, PATTY

CUSTOMER HAS BEEN SENDING CHECKS TO HAWAII

MAILING ADDRESS

08/02/2016

01/13/2017

1495

KEATING,

KIMBERLY

CUSTOMER IS SCHEDULED FOR DISCONNECT

01/13/2017

1484

BYRON, JASON

CUST DID NOT KNOW TO CALL IN CON # - DISCONNECTED

01/11/2017

01/17/2017

1500

WINN,

SUZANNE (911)

CUSTOMER IS CONCERNED THAT THE SERVICE OUTAGE IS

NOT WARRANTED

01/17/2017

1496

ALLEN, BUD

(911)

LAND LINE NOT WORKING - TOLD SERVICE WILL BE BACK

ON 1-31-17

01/13/2017

01/17/2017

4822

ALLEN, JOSH

CONTINUED RETURNED CHECK CHARGES - INTERNET ONLY

12/13/2016

01/17/2017

1504

OSKAR, SYDNEY

RESOLVED PRIOR TO CONTACT

01/17/2017

1499

HALL, SUSAN

NO RESPONSE FROM WATER COMPANY ON REQUEST TO

INSTALL A VALVE

01/13/2017

01/17/2017

1493

ELKHORN

LODGE

BUSINESS AND RESIDENCE HAS BEEN DISCOUNTED TWO

TIMES IN ONE WEEK

01/13/2017

01/17/2017

1480

HEINLEN, RITA

NO CONTACT FROM CUSTOMER

01/11/2017

01/17/2017

1488

LOWE, TOM

NO CONTACT, THEY DID NOT RETURN MESSAGES

01/12/2017

01/18/2017

210

HOFFMAN,

DAVID

CUSTOMER WANTS AN EXPLANATION OF THE IDAHO

UNIVERSAL SERVICE FUND

12/28/2016

01/18/2017

1509

BOHN, CONNIE

NOT HAPPY WITH COMPANY MAKING CUST CALL IN ABOUT

ADJUSTMENTS

01/18/2017

1489

COOL RIVER

BUSINESS

CONDO ASSOC

INC

CUSTOMER FEELS FIRE PROTECTION CHARGE IS TOO HIGH

01/12/2017

01/18/2017

211

VINCENT, LARRY

(911)

CUSTOMER WOULD LIKE PHONE LINE REPAIRED

12/29/2016

01/18/2017

Friday, September 15, 2023

176

WILSON,

DOUGLAS II

CUSTOMER IS BEING DENIED SERVICE

12/16/2016

01/18/2017

4797

FORD, CHARLES

(911)

COMPANY CANCELLED ACCOUNT W/O CAUSE, CAN'T

RESTORE SERVICE

12/06/2016

01/18/2017

1490

BRADLEY

COUNSELING

CLINIC, LLD

CLAIMS DEPOSIT WAS ASSED IN ERROR AND INTERNET

DELAYED

01/12/2017

01/19/2017

1492

LARSON,

WAYNE

NO CONTACT FROM CUSTOMER

01/13/2017

01/19/2017

1505

CRANE, GLEN

CO. SHOULD NOT CHARGE AT A HIGHER TIERED RATE IF

BILLING PERIOD IS OVER 31 DAYS

01/17/2017

01/19/2017

1483

DAVIS, TINDAL

RATE INCREASE TO IMPROVE EQUIPMENT, CUSTOMER HAS

SEEN NO CHANGE

01/11/2017

01/19/2017

2802

BARE, RUSSEL

TRYING TO GET REPAIR SPED UP FOR ELDERLY MOTHER

01/19/2017

4825

DLUGAS, COLIN

HIGH USAGE BILL AND METER CHECK,

12/13/2016

01/20/2017

2806

KNIGHT, RANDY

CUSTOMER WAS TOLD HE COULD NOT TERMINATE SERVICE

TO COMMERCIAL BUILDING

01/20/2017

197

LINDELL, JERRY

911

CUSTOMER WAS HOME - NO KNOCK

12/23/2016

01/20/2017

2810

NAYLOR, CAROL

INQUIRY: SENT CHECK TO PUC BY MISTAKE

01/23/2017

2815

MILLS, RON

PINEHURST WATER DISTRICT - NO JURIS (FROZEN WATER

MAIN UNDER ROADWAY)

01/23/2017

2805

KING, JOHN

FEELS CUSTOMER CHARGE IS TOO HIGH

01/20/2017

01/23/2017

1502

WHITNEY, TERRY

LINE QUALITY RENDERS PHONE USELESS, SERVICE IS WITH

VOICE AMERICA

01/17/2017

01/23/2017

2801

MC CULLOUGH ,

TAMARA

COMPANY PROCESSED AN INCORRECT PAYMENT AMOUNT

01/19/2017

01/23/2017

2809

NELSON, CHRIS

CUSTOMER WANTED TO KNOW WHY HE HAD TO PAY FOR

TRANSFORMERS

01/23/2017

2818

DOMAN, ANDY

CITY OF PLUMMER WANTS TO LOOK AT POSSIBLE WINTER

PAYMENT PLANS

01/24/2017

2804

STONE, SCOTT

NO CONTACT FROM CUSTOMER

01/20/2017

01/24/2017

2819

YACAVACE, RON

CITY OF MARSING, NON REGULATED - ERRATIC BILLING

01/24/2017

2821

CITY OF

HAZELTON

QUESTIONS ABOUT UTILITIES ASKING FOR ID

01/24/2017

2814

WHEELER, JAMIE

NO CONTACT, THEY DID NOT RETURN MESSAGES

01/23/2017

01/25/2017

2817

KELLER

WILLIAMS

REALTY

PERSON DID NOT RETURN CALL

01/23/2017

01/25/2017

Friday, September 15, 2023

2823

FENTON,

KENDRIA

CUSTOMER CALLED PUC BY MISTAKE

01/25/2017

2808

MEEK, CAROL

CUSTOMER IS SURPRISED BY HER HIGH BILL

01/23/2017

01/25/2017

2813

MOON, JUDY M.

INQUIRY: COST OF RESTORING PHONE SERVICE

01/23/2017

01/25/2017

1507

HODGSON,

ROBIN

EARLY TERMINATION FEE - $200 & LOSS OF LD

01/18/2017

01/25/2017

1512

COX, BRYAN

INQUIRY: INTERNET SPEED - FUTURE UPGRADE AND

TROUBLE TICKET

01/19/2017

01/25/2017

2824

MITCHELL,

KAYLA

PROBLEM WITH BUNDLE

01/25/2017

01/26/2017

214

SECORD, PAM

CO HAS NOT FIXED CAUSE OF MULTIPLE OUTAGES

12/29/2016

01/26/2017

2822

KRAMER, SAM

INQUIRY - NUMBERS ON METER ARE NO LONGER LEGIBLE

01/25/2017

01/26/2017

2833

UNKNOWN, JEFF

NOT HAPPY ABOUT HAVING 1 INCH METER INSTEAD OF

3/4

01/26/2017

1482

ELLIOTT,

BEVERLY

WATER DAMAGE TO PROPERTY FROM A BROKEN WATER

MAIN

01/11/2017

01/26/2017

2825

GOOLD, JEFF

NO CONTACT, COULD NOT LEAVE MESSAGE

01/25/2017

01/26/2017

2835

ENGLE, ALBERT

INQUIRY - STANDARDS FOR WATER COMPANIES\WATER

DISTRICTS

01/26/2017

2832

UNKNOWN

THOUGHT HE WAS CALLING THE CO

01/26/2017

2837

GILLESPIE, MIKE

MANY POWER OUTAGES

01/26/2017

1511

HUMPHREYS,

LISA

CUSTOMER IS CONFUSED AS TO WHAT SHE OWES AND

WHY

01/19/2017

01/26/2017

2839

LITHIA FORD

NOTICE OF POSSIBLE DISCONNECTION SENT TO THE STORE,

NOT RESPONSIBLE PARTY

01/27/2017

2831

ISAAC, PAULINE

(911)

CUSTOMER HAS BEEN OUT OF SERVICE FOR 3 DAYS

01/26/2017

01/30/2017

2844

NIEVES, MARK

OBJECTS TO BILLING & PAYMENT BEING HANDLED BY NON-

IDAHO COMPANY

01/30/2017

2836

JAMES, ROBIN

CUSTOMER IS CONCERNED ABOUT HER HIGH ELECTRIC BILL

01/26/2017

01/30/2017

2838

REBOLO, PAM

CUSTOMER HAS QUESTIONS ABOUT INCREASED USAGE.

01/27/2017

01/30/2017

2843

CONLEY, JACK

LETTER SENT TO COMM BY MISTAKE, QUESTION ABOUT EE

REBATES

01/30/2017

2816

BELTRAN,

AMBAR

INQUIRY: PRICE LOCK FOR 1 MORE YR., BILL WENT UP BY $5

01/23/2017

01/30/2017

Friday, September 15, 2023

2846

NUNN, ROY

INTERNET ONLY - COMPANY UNAUTHORIZED

WITHDRAWALS FROM BANK ACCOUNT

01/30/2017

4816

MOLER, DAWN

DISCONNECTION NOTICE DUE TO LOST JUNE PAYMENT

12/12/2016

01/30/2017

2845

DREADFULWATE

R, LADAWN

(911)

CLAIMS COMPANY IS AWARE THAT CHILDREN ARE IN

HOUSE

01/30/2017

01/31/2017

2853

ROSE, GIL &

LEOTA

DEMENTIA: CONSUMER DID NOT NEED ASSISTANCE-ONLY

RETURN CALL TO LEOTA

01/31/2017

1510

PRICE, LAYNE

POSSIBLE ATTEMPTED SLAMMING

01/19/2017

01/31/2017

2834

SCOTT, DAN

CONSUMER DID NOT KNOW THAT ACCOUNT WAS UP FOR

DISCONNECTION

01/26/2017

01/31/2017

3448

RIECH, JENNIFER

PAID FOR PRIOR CUSTOMER USAGE, THREATENED WIHT

$3000 RECONNECTION CHARGE

08/08/2016

01/31/2017

218

LAWS, BRIAN

IPC CHARGING TO REPLACE DAMAGED J-BOX ON

PROPERTY

12/29/2016

01/31/2017

2820

JEPPSON, JOHN

COMPANY PROVIDED REMOTELY OBTAINED USAGE DATA

FOR LEAK RESOLUTION

01/24/2017

01/31/2017

1506

BEAL, PATRICK

VERY LONG OUTAGE

01/17/2017

01/31/2017

2850

TESKE, TIM

ESTIMATED BILL - RESOLVED BY CUSTOMER PRIOR TO

CONTACT

01/31/2017

02/01/2017

2829

RAY, ISRAEL

PHONE OUT SINCE BEFORE 1/12/17, ADDITIONAL

FOLLOWUP NOT UNTIL 1/28/17

01/26/2017

02/01/2017

2856

NETTLETON,

PAUL

NON-JURISDICITIONAL COMPLAINT

01/31/2017

02/01/2017

2827

WHITEMAN,

SHEILA

CUSTOMER HAS EFFICIENT HOME BUT $500 BILL.

CONCERNED ABOUT CROSS CONNECTION

01/26/2017

02/01/2017

2847

GREEN, MIKE

NO CONTACT, THEY DID NOT RETURN MESSAGES

01/30/2017

02/01/2017

4146

ARNOLD,

MICHAEL - 911

TRYING TO GET MORATORIUM SET UP

02/01/2017

2830

NEWMAN, KIM

(911)

OUT OF SERVICE AGAIN - DAMAGED PEDESTALS

01/26/2017

02/01/2017

4806

MASON, JOHN

SR.

VERY POOR LINE QUALITY / OVER 5 OUTAGES IN THE LAST 2

WEEKS

12/07/2016

02/01/2017

4806

MASON, JOHN

SR.

VERY POOR LINE QUALITY / OVER 5 OUTAGES IN THE LAST 2

WEEKS

12/07/2016

02/01/2017

4152

STONE,

GEORGIA (911)

CUSTOMER HAS A DISCONNECT NOTICE

02/02/2017

4155

GOMEZ, SARA

(911)

CUSTOMER CALLED PUC BY MISTAKE

02/02/2017

2842

BARRUTA,

MARIE

NO CONTACT FROM CUSTOMER

01/30/2017

02/02/2017

Friday, September 15, 2023

1501

DIEHL, TONY

CO ESTIMATED BILLS AND THEY ARE HIGH

01/17/2017

02/02/2017

1508

RIGDON, LEE

CUSTOMER WAS SUPPOSED TO BE CHARGED $62.60

01/18/2017

02/03/2017

2851

HEERSINK, ALEC

WEATHER RELATED HIGH BILL

01/31/2017

02/03/2017

4158

ANDERSON,

CHRIS

NON-JURISDITIONAL COMPLAINT

02/03/2017

4157

RILEY, TRACEY

CALLED ABOUT HER NEIGHBORS BILL

02/03/2017

4160

ANSALMO,

ANTHONY

UP FOR DISCONNECTION TODAY, NEEDS TO SIGN UP FOR

MORATORIUM

02/06/2017

4163

O BRIAN, MIKE

NEEDED INFO REGARDING FREE CELL PHONES

02/06/2017

2828

DINEGAR,

CHARLES

UNABLE TO PURCHASE ADDITIONAL MINUTES FOR PHONE

01/26/2017

02/06/2017

1498

TIDWELL, STEVE

CUSTOMER IN MASTER-METERED PARK - WITH BOTH PARK

AND COMPANY OWNED METERS

01/13/2017

02/06/2017

4165

PAPUGA, KAYA

WATER INCLUDED IN RENT BUT LANDLORD HAS NOT PAID

BILL

02/06/2017

2848

TAYLOR, DEBBIE

CUSTOMER HAS HAD SEVERAL OUTAGES THIS MONTH

01/30/2017

02/06/2017

2826

BULL, JON (911)

SCHEDULED WORK PUSHED OUT MULTIPLE TIMES AND

THEN DROPPED OFF SCHEDULE

01/25/2017

02/07/2017

4792

AMERICAN

COMMUNICATI

ONS INC.

INQUIRY: SELLING A PRIVATELY OWNED POWER LINE

12/06/2016

02/07/2017

4172

ALGARIN,

DEYANIRA

MORATORIUM, ENERGY ASSISTANCE AND CRISIS FUNDS

02/06/2017

02/07/2017

4170

MARTINEZ,

ANGELICA (911)

NEEDS PAYMENT ASSISTANCE

02/06/2017

02/07/2017

4182

LEMASTERS,

DAVID

LOOKING FOR ASSISTANCE

02/08/2017

4175

GERLA,

STEPHANIE

KUNA WATER, NON REGULATED - $50 RECONNECT FEE

WHEN WATER WAS NOT DISCONNECTED

02/07/2017

02/08/2017

4174

COX, ANNA

(911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

02/07/2017

02/08/2017

4179

BLANCHARD,

CASANDRA

CUSTOMER LEFT PHONE NUMBER FOR NEW SERVICE AND

STILL WAITING ON CALL BACK

02/08/2017

4151

GEE, TAMMY

CUSTOMER IS CONCERNED OVER HIGH BILLS

02/02/2017

02/08/2017

Friday, September 15, 2023

4183

FARBER, RANDY

NEEDS INFORMATION ABOUT TELEPHONE DISCOUNT

PROGRAMS

02/08/2017

4161

SILICH,

JENNIFER (911)

BILL IN EX'S NAME, OWES FOR A PREVIOUS BILL, CO WILL

NOT DO AN ARRANGEMENT

02/06/2017

02/09/2017

4185

DURHAM, JACK

ESTIMATE USAGE DOES NOT REFLECT EMPTY HOUSE(NO

USAGE)

02/08/2017

02/09/2017

2855

MC ALLISTER,

MIKE

ESTIMATE HIGHER THAN ANY PREVIOUS BILLS

01/31/2017

02/09/2017

2849

DUKART,

MICHAEL

CREDIT OF $11.15 WAS NEVER PROVIDED BY COMPANY

01/30/2017

02/09/2017

4148

COOLEY, CHRIS

CUSTOMER CALCULATED HE WAS OVER CHARGED ON BILL

DUE TO RATE CHANGE

02/01/2017

02/09/2017

4177

CHARCHAN, KIM

CUSTOMER BELIEVES BILLS ARE INCORRECT

02/08/2017

02/09/2017

4153

SCHOOLCRAFT,

DAVID

CLAIMS LIEFTIME LOCK ON PRICE ASSOCIATED WITH

ACCOUNT

02/02/2017

02/09/2017

4145

MORRIS,

FLORENCE

HIGH BILL AND SHOULD HAVE A PAYMENT ARRANGEMENT

01/31/2017

02/09/2017

4149

BROOKS,

DARLENE

PAYMENTS NOT POSTING CORRECTLY

02/01/2017

02/09/2017

4194

PALMER, OLIVER

HIGH ELECTRIC BILL, ALSO PROBLEMS WITH CITY OF

HORSESHOE BEND, AND MORE

02/10/2017

4189

AMERESCO

INQUIRY - INFORMATION ON RATE SCHEDULE

02/09/2017

02/10/2017

4193

UNKNOWN,

SEAN

UNABLE TO CONTACT

02/10/2017

2811

BATTAGLIA,

SAM

DID NOT RECEIVE CALL BACK - FEELS RATES ARE TOO HIGH

01/23/2017

02/10/2017

4184

DJOKIE, ZIZKA

CUSTOMER DISSATISFIED WITH SERVICE AND RATES

02/08/2017

02/10/2017

4195

WALLS,

JENNIFER - 911

TRYING TO GET ARRANGEMENT SET UP

02/13/2017

4150

FARMER, KIEL

ONE SUMMER MONTH WAS WAY HIGH

02/02/2017

02/13/2017

2841

DELYEA,

RICHARD

INQUIRY: INTERNET COST RECOVERY FEE

01/30/2017

02/13/2017

4156

FLINT, DEBBIE

HIGH BILL DUE TO COLD WEATHER AND TOO MANY HEAT

LAMPS

02/03/2017

02/13/2017

4162

EGGERTSEN,

BRITTENY

NO RESPONSE FROM CUSTOMER

02/06/2017

02/13/2017

4154

ALLEN, STARRLA

THINKS BILL UNUSUALLY HIGH

02/02/2017

02/13/2017

Friday, September 15, 2023

4147

MAHONEY,

TONYA

FELT BILL SHOULD HAVE BEEN LOWER WITH NEW FURNACE

INSTALL

02/01/2017

02/13/2017

4190

OWENS, JACQUE

THINKS BILL IS EXTREMELY HIGH

02/09/2017

02/14/2017

4191

QUENZER, KODI

HIGH BILL

02/09/2017

02/14/2017

4192

WILLIAMS,

ANGELA

THINKS PROBLEM WITH METER READS

02/09/2017

02/14/2017

4188

MOORE,

ANNETTE

CUSTOMER USES A PROPANE STOVE FOR HEAT - DOUBLED

BILL

02/09/2017

02/14/2017

4187

UNKNOWN,

ABDUL

NO CONTACT FROM CUSTOMER

02/09/2017

02/14/2017

4199

BELL, TAYLOR

INQUIRY: WHERE ARE UTILITIES LOCATED IN RELATION TO

UNDEVELOPED PROPERTY

02/14/2017

842

LINDLEY,

ASHLEY

CUSTOMER CALLING SUEZ TO MAKE PAYMENT BEFORE

CLOSE OF BUSINESS

02/14/2017

4200

STRICKLAND,

REBECCA

DEPTH OF BURIED LINE

02/14/2017

4164

DE ROCCKIS,

ELEANOR

INQUIRY: DAUGHTER REQUESTING CREDIT-MOTHER

W/DEMENTIA CALLING DIRECTORY ASSIST

02/06/2017

02/15/2017

850

GOETTLING,

MICHELLE

PREV BILL, SERVICE IN ANOTHERS NAME, IPC WILL NOT

SWITCH SERVICE BACK

02/15/2017

4196

ARMSTRONG,

DAVID

INQUIRY: CUSTOMER HAS QUESTIONS ABOUT SHARING OF

PERSONAL INFORMATION

02/13/2017

02/15/2017

841

WOLTERS, KURT

LOOKING FOR ASSISTANCE, COULDN'T REMEMBER WHO TO

CALL

02/14/2017

02/15/2017

4186

STEMPF, CRAIG

WORRIED ABOUT MAKING A PAYMENT A FEW DAYS LATE

02/08/2017

02/15/2017

846

CASEY, SUSAN

QUESTION ON EASEMENT FOR WATER LINE RUNNING

THROUGH NEIGHBORS PROPERTY

02/15/2017

851

CHAPIN, KEVIN

CUSTOMER HAD LANDLORD/TENANT QUESTIONS

02/16/2017

847

DOWNING,

DANIEL

IS QUESTIONING THE AMOUNT OF LAST TWO BILLS

02/15/2017

02/16/2017

4173

DURRANT,

MICHAEL

NO CONTACT FROM CUSTOMER

02/07/2017

02/16/2017

4168

BIG DOG SOLAR

ENERGY

INQUIRY: FERC REGISTRATION / PUC APPLICATION

02/06/2017

02/16/2017

Friday, September 15, 2023

852

BRITTFELL,

SHARAWN

REFERED FOR ASSISTANCE, NO JURISDICTION

02/16/2017

4166

JONES, LAVON

CUSTOMER IS HAVING A NUMBER OF ISSUES WITH HIS

PHONE SERVICE

02/06/2017

02/16/2017

1472

MOSS, REED

CUSTOMER IS HAVING ISSUES WITH CALLER ID

01/09/2017

02/16/2017

1503

COLLETT,

VICTORIA

INQUIRY: LONG DISTANCE & INTERNET CONSTANTLY

GOING OUT / OUTDATED EQUIPMENT

01/17/2017

02/16/2017

857

SWANSON,

ALLEN

CONTATCED COMMISSION BY MISTAKE

02/17/2017

849

ROTHENBURGER

, VIRGINIA

INQUIRY REGARDING PAYMENTS FORM CUSTOMER

02/15/2017

02/17/2017

2840

FORBES, NEIL

WANTS TO KNOW IF BILL WAS ESTIMATED - FEELS BILLING

IS TOO HIGH

01/27/2017

02/17/2017

856

HANTHORN,

DON

RESOLVED PRIOR TO CONTACT

02/17/2017

4197

BUSH, DAMON

NO CONTACT FROM CUSTOMER

02/13/2017

02/17/2017

845

NAHLEN, KEN

NO CONTACT, THEY DID NOT RETURN MESSAGES

02/15/2017

02/21/2017

869

TALLEN, SANDY

CONTACTED COMMISSION BY MISTAKE

02/21/2017

867

BARELLES,

BARBARA

CONTACTED COMMISSION BY MISTAKE

02/21/2017

4178

HANSAKER,

STEVE

THINKS BILLS ARE TOO HIGH

02/08/2017

02/21/2017

864

TAYLOR, HEIDI

NON-JURISDICITIONAL COMPLAINT.

02/21/2017

4169

DOMINGUEZ,

MIKE

AVAILABILITY OF HIGH SPEED INTERNET

02/06/2017

02/21/2017

853

OLSEN,

JENNIFER

NEEDS FINANCIAL ASSISTANCE

02/17/2017

02/21/2017

871

PAGE,

SHANNON

OPEN TRENCH, REACHED CONTRACTOR, SHOULD BE

RESOLVED

02/21/2017

860

RESORT

AVIATION

SERVICES

FEES AND EARLY TERMINATION FEES

02/17/2017

02/21/2017

873

CLARK, GREG

WORRIED ABOUT THIRD PARTY CHARGES ON WIRELESS BILL

02/21/2017

4167

PURGATORY

FENCE

AVAILABILITY OF FIBER OPTICE ACCESS

02/06/2017

02/22/2017

Friday, September 15, 2023

2807

URQURDI, ALISA

CALLS DISC AFTER ONE RING, NO CALLER ID, INTERFERENCE

01/23/2017

02/22/2017

859

POST, STACY

UNABLE TO GET IN TOUCH - HIGH BILLING

02/17/2017

02/22/2017

862

ROBINS, RANDY

UNABLE TO GET IN TOUCH WITH CUSTOMER

02/21/2017

02/22/2017

870

WINSLOW,

JANET

NO CONTACT, THEY DID NOT RETURN MESSAGES

02/21/2017

02/23/2017

4180

ALLEN, SARRON

(911)

FIXED INCOME, CANNOT AFFORD TO PAY $165

DISCONNECT, TOTAL BILL = $318.77

02/08/2017

02/23/2017

883

HOGSTROM,

BRIAN

CALLED COMMISION BY MISTAKE - ALREADY TOOK CARE

OF ISSUE

02/23/2017

2803

ROBERTSON

SUPPLY INC

CUSTOMER CANCELLED INTERNET PORTION OF TERMED

SERVICE AGREEMENT

01/20/2017

02/24/2017

866

WARDEN,

GORDON

CLOSED WITHOUT CONTACT

02/21/2017

02/24/2017

892

PITTMAN, DAVE

CUSTOMER WANTED TO KNOW WHERE THE CLOSEST

CENTURYLINK OFFICE IS

02/24/2017

848

PENNINGTON,

PATRICIA

BURST WATER PIPE - HAD BEEN ONGING LEAK THAT

COULDN'T BE LOCATED

02/15/2017

02/24/2017

886

WOLFE, SARAH

REQUSTING RECONNECT FEE BE WAIVED

02/24/2017

02/27/2017

4198

FORD, ROBERT

(911)

CUSTOMER HAS HAD A NUMBER OF OUTAGES

02/13/2017

02/27/2017

1465

ANGULO, HILDA

CENTURYLINK DISCONNECTED ORIGINAL #, REPLACED

WITH 2 OTHERS, WILL NOT RECONNECT

01/05/2017

02/27/2017

2190

ERWIN, WESS

QUESTIONS ABOUT DIFFERENT CHARGES ON BILL

02/27/2017

895

ANONYMOUS

LEFT A MESSAGE FRIDAY, FEBRUARY 24, 2017 4:18

02/24/2017

02/27/2017

885

UNKNOWN,

TONY

INQUIRY: DOES IDAHO HAVE ANY COAL-FIRED POWER

PLANTS?

02/23/2017

02/27/2017

887

ROBERTSON,

CHASE

ALREADY BEING RESOLVED

02/24/2017

02/27/2017

896

BISHOP,

DONALD

SLOW INTERNET

02/24/2017

02/27/2017

865

SMITH, DANIEL

CSR WOULD NOT INVESTIGATE THE NUMBER OF

ARRANGEMENTS ON THE ACCOUNT

02/21/2017

02/27/2017

2186

BALDWIN, OMA

QUESTION ABOUT BILL DATES AND NOTICE PROCESS

02/27/2017

861

NAYLOR, JAMIE

NEEDS ASSITANCE WITH LIFELINE APPLICATION

02/17/2017

02/27/2017

Friday, September 15, 2023

880

WATERS, LARRY

DSL OUTAGE

02/22/2017

02/28/2017

2188

MC FARLANE,

GREGG

COMFORT BILLING AMOUNT DIFFERENT THAN QUOTED

02/27/2017

02/28/2017

2196

WEBER,

PATRICIA

CHECKING ON LIFELINE FREE CELL PHONES

02/28/2017

2195

WADE, GINGER

NEEDED NUMBERS FOR ASSISTANCE

02/28/2017

2193

ALI, LOU

RESOLVED PRIOR TO CONTACT

02/28/2017

882

GONZALES,

TABITHA

NO CONTACT, THEY DID NOT RETURN MESSAGES

02/23/2017

02/28/2017

854

HERBERG, MATT

CUSTOMER DOES NOT AGREE WITH COMPANY'S REBILLING

02/17/2017

02/28/2017

2191

FOSTER,

PATRICIA JOAN

INQUIRY: CUSTOMER IS CONCERNED SHE MAY BE

RESPONSIBLE FOR SONS UTILITY BILLS

02/28/2017

2194

CHILDERS,

HARLEY (911)

CUSTOMER CLAIMS TO HAVE PAID HIS BILL VIA WESTERN

UNION

02/28/2017

2192

FOSTER,

PATRICIA JOAN

INQUIRY: CUSTOMER IS CONCERNED SHE MAY BE

RESPONSIBLE FOR SONS UTILITY BILLS

02/28/2017

894

MC KAY, CHUCK

PLANNED OUTAGE CAUSED ADDITIONAL OOUTAGES IN

AREA

02/24/2017

02/28/2017

889

HOGSTROM,

BRIAN

REQUESTING CONSIDERATION FOR $20 NSF CHARGE ON

LATE FATHERS ACCOUNT.

02/24/2017

02/28/2017

4181

SEABOURN,

ANN

WAS TOLD MODEM WAS UNDER WARRANTY

02/08/2017

02/28/2017

2185

HICKSTEIN,

SANDRA

CUSTOMER DOES NOT AGREE WITH THE CUSTOMER

CHARGE.

02/27/2017

02/28/2017

2202

MORRISON,

ARLENE

COLD DAYS AND LONGER BILLING PERIOD PUSH

CUSTOMER TO THIRD TIER

03/01/2017

2201

UNKNOWN,

VIRGINIA

INQUIRY - NON-EMERGENCY TRANSPORTATION IN BOISE

03/01/2017

4171

POMPLUN,

CHERYL

CUSTOMER FEELS COMPANY IS ESTIMATING AND

OVERCHARGING FOR USAGE

02/06/2017

03/01/2017

868

WOOD, KEITH

DSL GOES OUT FREQUENTLY, CLAIMS TOWN WIDE

02/21/2017

03/01/2017

876

ALLEN, JACK

INQUIRY: NON REGULATED - POOR INTERNET SERVICE /

SPEED

02/22/2017

03/01/2017

Friday, September 15, 2023

875

TRUSS, KAREN

ONGOING DSL ISSUE

02/22/2017

03/02/2017

878

CASEY, MICHELE

DELAY IN PHONE INSTALLATION REQUEST

02/22/2017

03/02/2017

2208

HOLM, JIM

INQUIRY: CAN COMPANY CHARGE $300,000 DEPOSIT AFTER

AGREEING TO WAIVE IT

03/02/2017

2203

WESTON, JAN

CALLED COMMISSION THINKING IT WAS SUEZ - WANTED

TO MAKE PAYMENT

03/02/2017

2189

THOMAS,

JEREMY

PHONE HAS BEEN OUT MORE THAN A WEEK

02/27/2017

03/02/2017

2200

BEAN, LINDA

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/01/2017

03/02/2017

844

MULTHAUP, JEFF

HOMESERVE

02/15/2017

03/03/2017

2205

BROOKS, NINA

(911)

NEEDS PAYMENT ASSISTANCE OR MEDICAL CERTIFICATE

03/02/2017

03/03/2017

888

FLOWERS,

CHRISTIN 911

POSSIBLE DISCONNECTION THREATENED

02/24/2017

03/03/2017

872

CURR, REBECCA

CLOSED WITHOUT CONTACT

02/21/2017

03/03/2017

855

BOLON, CATHY

CABLE ON GROUND YEARS AFTER FIRST CONNECTED

02/17/2017

03/03/2017

4159

STANTON,

MARSHALL

FEELS COMPANY IS BILLING FOR DSL SPEED NOT WAY

BELOW WHAST IS PROVIDED

02/03/2017

03/06/2017

2213

GEIGER, CARL

CUSTOMER NEEDS CONTACT FRO FCC

03/03/2017

03/06/2017

2217

CHAMBERLAIN,

DEBBIE

CALLED COMMISSION BY MISTAKE

03/06/2017

2215

VATCHER, RUSS

SLOW INTERNET SPEEDS - NO JURIS

03/03/2017

03/06/2017

891

TATE, SHAWN

(911)

CUSTOMER CLAIMS TO HAVE BEEN DISCONNECTED ON A

FRIDAY

02/24/2017

03/06/2017

2216

HANCE, JASON

CUSTOMER RESOLVED ISSUE - SERVICE IS BACK ON

03/06/2017

2219

CORDUM, ANNE

CALLED THE COMMISSION BY MISTAKE - NO ASSISTANCE

REQUESTED AT THIS TIME

03/06/2017

2207

CRAGUN,

DENNIS

WAS ABLE TO RESOLVE BEFORE I CALLED

03/02/2017

03/06/2017

2211

DUNCAN, ROB

NON-JURISDICTIONAL COMPLAINT

03/03/2017

03/06/2017

2214

SHIFFLETT,

STEVE

NEEDS ASSISTANCE

03/03/2017

03/06/2017

2210

URRIZAGA,

JUSTIN

QUESTIONS ABOUT TIER RATES - DECEMBER BILL WAS $600

03/03/2017

03/07/2017

Friday, September 15, 2023

2227

LOPEZ, TARYN

TRYING TO FIND FUNDS TO PAY OLD BILL

03/07/2017

2206

DORE, DANIELLE

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/02/2017

03/07/2017

2220

UNKNOWN,

CORY

CUSTOMER IS BEING OVERCHARGED BY OWNER OF RV

PARK

03/06/2017

03/07/2017

2224

BREN, JIM

CUSTOMER BELIEVES MANAGER IS OVERCHARGING

RESIDENTS ON SUB-METER

03/07/2017

877

JENSEN, CAROL

911

NEEDS ARRANGEMENT

02/22/2017

03/07/2017

2231

BRENNAN,

JANELL

INQURY - IS COMPANY UNDER TITLE 61

03/08/2017

2229

UNKNOWN,

TOM

INQUIRY: WANTED TO KNOW ABOUT FURNACE REPAIR FOR

A LOW INCOME FRIEND

03/08/2017

2204

HARLEE,

YVONNE

IN NEED OF FINANCIAL ASSISTANCE

03/02/2017

03/08/2017

2232

HILL, BRANDY

(911)

CUSTOMER IS CONCERNED ABOUT A PAST BILL

03/09/2017

881

ROBERTS,

JASON

HIGH WINTER BILL / QUESTION ON RATES / ISSUE WITH

ARRANGEMENT

02/23/2017

03/09/2017

2235

LUSBY, WALLY

BEING HELD ACCOUNTABLE FOR PREVIOUS OWNERS BILL

03/09/2017

2233

JOHNSON,

MIRIAM

CONSUMER CALLED THE PUC BY MISTAKE - PAYING HER

BILL

03/09/2017

874

ALEXANDER,

KIM

INQUIRY: NON REGULATED - POOR INTERNET SERVICE /

SPEED

02/21/2017

03/09/2017

2187

CHRISTIAN, ROY

CUSTOMER WOULD LIKE HIS BILLING FIXED

02/27/2017

03/09/2017

2218

REID, ROBERT

CLOSED WITHOUT RESPONSE FROM CUSTOMER

03/06/2017

03/10/2017

2225

HOGUE,

EDWARD

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/07/2017

03/13/2017

3531

DOLE, ROGER

THINKS BILL HAS INCREASED 300%, NO CONTACT

03/13/2017

3535

PABEK,

ELIZABETH

CUSTOMER NEEDS FINANCIAL ASSITANCE

03/13/2017

3530

FOWLER,

JESSICA

CUSTOMER CONTACTED IDAHO PUC BY MISTAKE

03/13/2017

2228

TYLER, LATASHA

MADE CHANGES AND BILL WAS HIGHER

03/08/2017

03/13/2017

Friday, September 15, 2023

3529

CHARLTON,

TRISH

COMPANY'S ADJUSTMENT FOR LEAK REPAIRS, ALSO

LEAKGUARD AND SEWER PROTECTION

03/10/2017

03/13/2017

2197

WALKER,

DOUGLAS

COLLECTION AGENCY BILLING FOR DAMAGE, NEVER

RECEIVED BILL FROM CO

02/28/2017

03/13/2017

884

BEAL, GREG

(911)

SERVICE OUT FOR OVER A WEEK / DISABLED PEOPLE IN THE

HOME / NO CELL SERVICE

02/23/2017

03/14/2017

3542

HALLER, HELEN

REFERRED TO NEVADA PUBLIC UTILITIES COMMISSION

03/14/2017

2234

CAMPBELL,

GARY

CANT GET DSL CANCELLED

03/09/2017

03/14/2017

2222

FUHRIMAN,

WINSTON

THINKS METER READS WERE HIGH IN THE SUMMER

03/06/2017

03/14/2017

2198

BREAKAWAY

CAFE AND

SPIRITS

SCHEDULE 9 CUSTOMERS CANOT MAKE ARRANGEMENTS

ON LINE

02/28/2017

03/14/2017

2198

BREAKAWAY

CAFE AND

SPIRITS

SCHEDULE 9 CUSTOMERS CANOT MAKE ARRANGEMENTS

ON LINE

02/28/2017

03/14/2017

2198

BREAKAWAY

CAFE AND

SPIRITS

SCHEDULE 9 CUSTOMERS CANOT MAKE ARRANGEMENTS

ON LINE

02/28/2017

03/14/2017

858

PRICE, DALE

911

START OF IRRIGATION SEASON, DEMAND CHARGE, METER

READ DATES

02/17/2017

03/14/2017

3537

GUNDERSON,

PAUL

NOT HAPPY ABOUT ADVANCED PAYMENT REQUEST FOR

BEING LATE ON 2 BILLS

03/14/2017

2209

LANDRUM, SAM

& LACEY

CONSUMERS ELECTRIC BILL HIGH EVERY WINTER, WOOD

AND PROPANE HEAT

03/02/2017

03/14/2017

2199

KNIGHT, RANDY

LOOKING FOR THE LIST OF SCHEDULE AND UTILITIES

MENTIONED IN THE UCRR

02/28/2017

03/14/2017

893

BATES, LILA

BROKE LEASE AND IS DISPUTING ACCOUNT BALANCE OF

$871.74

02/24/2017

03/14/2017

2237

BARSON, ROSS

SON CALLED IN COMPLAINT FOR FATHER, VAUGHN - NEED

PERMISSION TO FILE

03/09/2017

03/15/2017

3536

BARSON,

VAUGHN

SON CALLED IN FOR FATHER, VAUGHN - VAUGHN DID NOT

CALL IN

03/13/2017

03/15/2017

3543

LANE, JANUARY

NO CONTACT, APPEARED TO BE TRYING TO REACH

COMPANY

03/15/2017

3545

LAMBERT, MIKE

DAMAGE TO INHERITED ESTATE - DISCONNECTED W/O

NOTICE

03/15/2017

3545

LAMBERT, MIKE

DAMAGE TO INHERITED ESTATE - DISCONNECTED W/O

NOTICE

03/15/2017

2221

EVANS, LEANNA

CONSUMER NEEDS ASSISTANCE, CONCERNED CANNOT

AFFORD ARRANGEMENT AMOUNT

03/06/2017

03/15/2017

Friday, September 15, 2023

843

BRANCH, J. PAT

INQUIRY: CUSTOMER IS NOT SURE IF HE IS RECEIVING

"INTERNET BASICS" DISCOUNT

02/14/2017

03/15/2017

3544

CUSSON,

CHERYL

PHONE SERVICE RESTORED SHORTLY AFTER CONTACTING

COMMISSION

03/15/2017

3551

FROMM, CARLA

CUSTOMER WANTED THE NUMBER FOR CENTURYLINK

03/16/2017

2230

WOODWORTH,

KEITH

CUSTOMER DISAGREES WITH HAVING TO PAY FEES WHEN

IPC SELLS HIS EXCESS ENERGY

03/08/2017

03/16/2017

2157

BRUGGENKAMP,

CAROL

PROBLEMS WITH ACCOUNT STILL

11/07/2016

03/16/2017

879

WILKINS, KURT

SEEKING A MORE COST EFFECTIVE SOLUTION

02/22/2017

03/16/2017

3550

STANLEY,

AMBER (911)

CUST ATTEMPTED TO MAKE ARRANGEMENT AFTER HOURS

VIA AUTOMATED PHONE

03/16/2017

3548

CHARLTON,

WILL

QUETIONS ON WHO WE REGULATE AND THE DEFINITION

OF UTILITY

03/16/2017

890

HAGAMON,

RICHARD

INQUIRY - IS TRYING TO FIND AN AGENCY WHO CAN

ASSIST WITH WATER ISSUE

02/24/2017

03/16/2017

2240

FERNANDEZ,

RICH

CLOSED WITHOUT CONTACT

03/10/2017

03/17/2017

3538

GARCIA, MARIA

RESOLVED PRIOR TO CONTACT

03/14/2017

03/17/2017

3556

HOUSOS,

MARYANN (911)

CUSTOMER IS UP FOR DISCONNECT

03/17/2017

3557

PETERSON, TINA

NO MANEY, NO ASSISTANCE, NO EMC

03/17/2017

3554

TAPIA, GILBERT

NEEDS MONEY TO COVER A BROKEN ARRANGEMENT -

IMPENDING DISCONNECTION

03/17/2017

2239

KESNER,

DONNA (911)

CUSTOMER'S SERVICE WAS SUPPOSED TO BE CONNECTED

ON 03/07/2017 STILL NOT ON

03/09/2017

03/17/2017

2239

KESNER,

DONNA (911)

CUSTOMER'S SERVICE WAS SUPPOSED TO BE CONNECTED

ON 03/07/2017 STILL NOT ON

03/09/2017

03/17/2017

2226

GIL-BOBO,

ELIZABETH

CORE CONNECT PRICING PROBLEMS, SERVICE ISSUES

03/07/2017

03/20/2017

3558

WALSH, CHRIS

MEANT TO CALL CO, TRYING TO GET AN EXTENSION TO

PAY

03/20/2017

3547

WEATHERS,

TODD

CLAIMS COMPANY DOES NOT PROVIDE INFORMATION OR

RULES

03/15/2017

03/20/2017

3533

UNKNOWN,

JERRY

NO CONTACT, DID NOT RETURN MESSAGES

03/13/2017

03/20/2017

Friday, September 15, 2023

3563

DANIEL, DARRIN

ASSURANCE WIRELESS LIFELINE RESTRICTIONS - REFERRED

TO FCC

03/20/2017

3564

MILLER, TIM

NON-JURISDICTIONAL COMPLAINT

03/20/2017

3553

JAMES, ALLISON

NO CONTACT FROM CUSTOMER

03/17/2017

03/20/2017

3566

BIRD, LISA

INQUIRY: REBILLING ACCOUNT FOR BAD METER

03/21/2017

3565

MULQUEEN,

JOAN

CLOSED WITHOUT CONTACT

03/21/2017

3568

WINSLOW,

KEVIN

CUSTOMER DOES NOT WANT A PHONE BOOK

03/21/2017

3569

DUSTIN, RYAN

M&T WATER, NON REGULATED - ISSUE WITH RATES

03/21/2017

3546

CASTRIGNO,

MATTHEW

NEEDS A VALID ACCOUNT HOLDER

03/15/2017

03/21/2017

3546

CASTRIGNO,

MATTHEW

NEEDS A VALID ACCOUNT HOLDER

03/15/2017

03/21/2017

3549

WOCHINSKI,

STEVE

CLAIMS KWH USAGE WAS LOWER THAN PREVIOUS MONTH

BUT BILL WAS HIGHER

03/16/2017

03/21/2017

3570

NYE, SANDRA

DOES NOT HAVE SERVICE ON FIRST FLOOR

03/21/2017

863

BISHOP,

CHRISTINE &

DONALD

INQUIRY: NON REGULATED - SLOW OR NON-EXISTENT

INTERNET

02/21/2017

03/21/2017

3561

TERRY, JENNIFER

(911)

IN NEED OF PAYMENT ASSTANCE

03/20/2017

03/22/2017

3555

O SULLIVAN,

JOHN

AVISTA DENIED DAMAGE CLAIM - FAULTY NEUTRAL SPLICE

CONNECTION

03/17/2017

03/22/2017

3577

SMITH, GREG

QUESTION ABOUT EXISTING POLE AND EASEMENT

03/22/2017

3573

KANE,

MATTHEW

CLAIMS PAYMENTS HAVE NOT BEEN APPPLIED TO

ACCOUNT

03/22/2017

3571

WOLNY, TOM

OBJECT TO EARLY WITHDRAWAL OF AUTO PAY

03/21/2017

03/22/2017

3575

DRAKE, DIANA

SOMEONE IS CALL ID SPOOFING THEIR NUMBER, RECEIVING

LOTS OF CALLS

03/22/2017

3540

HOFF, TRACI

DISPUTE ON LINEBACKER CHARGES / COVERAGE

03/14/2017

03/23/2017

2238

WILLIAMS, ED

DOES NOT LIKE COMPANY AUTOMATICALLY INCREASING

INTERNET SPEED

03/09/2017

03/23/2017

1475

O HARA,

RICHARD

CO. USING SUMMER USAGE TO ESTIMATE WINTER BILL

01/10/2017

03/23/2017

Friday, September 15, 2023

2852

JONES, FAROL B

DISPUTING DECEMBER BILL IN EMPTY WINTERIZED CABIN

01/31/2017

03/23/2017

3562

GIANINO, LANDI

(911)

CUSTOMER HAS BEEN WAITING FOR CO. TO FINALIZE

MEDICAL CERT

03/20/2017

03/23/2017

3541

DYER, GARY

CUSTOMER DOES NOT LIKE FLUCUATIONS IN BILLING

PERIOD

03/14/2017

03/23/2017

4836

ROMIG, SCOTT

DOES NOT LIKE MONOPOLIES

03/24/2017

2212

HUNTER, GALA

SERVICE WAS DELAYED BEING TAKEN OUT OF CUSTOMER

NAME

03/03/2017

03/24/2017

3552

RUNDBERG,

CARL

WOULD LIKE TO KNOW MORE ABOUT EST. BILLING EPISODE

03/16/2017

03/24/2017

4838

LU EATON,

PATRICIA

NEEDING ASSISTANCE, NO CONTACT

03/27/2017

2812

ROTHENBURGER

, VIRGINIA

UCRR RULE 202.02 - HARDSHIP EXEMPTION (??)

01/23/2017

03/27/2017

4835

MAXEY,

KRYSTAL

CLAIMS NO TAGGING OF RESIDENCE OCCURRED PRIOR TO

DISCONNECTON

03/24/2017

03/27/2017

3579

ROY, JOHN

COMPANY WILL NOT WORK WITH CUST ON PAYMENT

ARRANGEMENT (ECM WAS IN EFFECT)

03/22/2017

03/27/2017

3567

DRAKE, MARY

THINKS GENERATOR SHOULD BE PROVIDING MORE POWER

03/21/2017

03/28/2017

3581

RIDGEVIEW

LODGE CONDO

ONWERS ASSOC

WATER SERVICE HAS BEEN OUT FOR 38 DAYS//CUSTOMER

WAS CHARGED $16K FOR HOOKUP

03/23/2017

03/28/2017

4844

ASHLEY, LESLIE

QUESTIONS ABOUT MORATORIUM

03/28/2017

4839

QUATMAN, AMY

SAFELINK INTERNET SERVICES, NON REGULATED - POOR

WI-FI CELLULAR SERVICE

03/27/2017

03/28/2017

4843

IRWIN, AUSTIN

BROADBAND TAX CREDIT

03/28/2017

3582

LONG, SUSAN

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/23/2017

03/28/2017

4845

HULL, LISA

REFERRED TO IDAHO DEPARTMENT OF TRANSPORTATION

03/28/2017

03/29/2017

4837

DAHLBERG,

LARRY

TRYING TO GET PHONE NUMBER IN DEX WITHOUT SUCCESS

03/24/2017

03/29/2017

4857

DUNN, SHEII.A

WIRELESS PORTABILITY

03/29/2017

3576

JOHNSON, ERIC

NO CALL BACK - CLAIMS COMPANY OBTAINED SSN#

NUMBER WITHOUT AUTHORIZATION

03/22/2017

03/29/2017

4852

LOPEZ, LISA

NEEDS ASSISTANCE OR ARRANGEMENTS

03/29/2017

Friday, September 15, 2023

4846

JEPPSEN,

RONALD 911

TWO PROR BILLS LINKED TO SAME APPLICANTS NAME AND

ADDRESS, ONE AGED OUT

03/29/2017

4855

MAXWELL,

CHANDA

LOOKING FOR ASSISTANCE TO RESTORE SERVICE

03/29/2017

3578

BEVAN, ROBERT

TECHNICIAN CHARGE FOR INTERNET

03/22/2017

03/29/2017

4861

GIBBS, TESA

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

03/30/2017

4858

RASOOLI,

SAMIRA (911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

03/30/2017

4842

NATEJKA, LEON

NO CONTACT, THEY DID NOT RETURN MESSAGES

03/27/2017

03/30/2017

4840

HOLBROOK,

SCOTT

HEALTH ISSUES FORM AMI METERS ON ELECTRIC, GAS AND

WATER SERVICES

03/27/2017

03/31/2017

4862

GROSS, LARRY

LONG DISTANCE CHARGES BILLED AFTER REFUND SENT TO

CUSTOMER

03/31/2017

4856

COY, DIXIE (911)

PHONE WORKING NOT WORKING AGAIN -NEEDS IT

WORKING FOR 911

03/29/2017

03/31/2017

2223

ANDRING, JOEL

COMPANY OWNED PRIOPERTY THAT CONTAINS SYSTEM

EQUIPMENT FOR SALE

03/06/2017

04/03/2017

4870

QUINTELL,

ALLAN

CONSUMER TRYING TO FINDOUT WHO TO CONTACT

ABOUT A DAMAGED CATV BOX IN YARD

04/03/2017

4864

PRATHER,

JEANNIE

CABLE ONE PROGRAMMING - NO JURIS

03/31/2017

04/03/2017

4865

MC KINNESS,

MICHELE

TRYING TO REACH CO, LEFT MESSAGE AT COMM

04/03/2017

4868

HOOPES, BARRY

CUSTOMER SENT PAYMENT TO COMMISSION BY MISTAKE

04/03/2017

4874

VICKERY,

BRADEN

CUSTOMER WANTED TO ESTABLISH A PAYMENT

ARRANGEMENTS ON OLD BILL TO AVOID COLLE

04/03/2017

4849

AUSTIN, AARON

WORRIED METER WAS MESSED UP

03/29/2017

04/03/2017

3560

JOHNS, GREG

TURBINE IS DOWN AND DIESEL GENNY IS RUNNING

CONSTANTLY

03/20/2017

04/03/2017

4848

KRUSE, RONALD

NO CONTACT FROM CUSTOMER

03/29/2017

04/03/2017

4869

MILLER,

BARBARA

JANUARY 2017 BILL WAS MORE THAN AMOUNT AGREED IN

PAYMENT PLAN

04/03/2017

04/04/2017

4881

LORDS, JUDITH

CUSTOMER IS UPSET THAT THE DIESEL IS EXHAUSTED AND

POWER IS OUT

04/04/2017

Friday, September 15, 2023

4882

WATSON, LORIN

CUSTOMER WOULD LIKE NUMBERS FOR ASSISTANCE

04/04/2017

4866

BYBEE, FRANK

(911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

04/03/2017

04/04/2017

4876

VEDDER, LIZ

INQUIRY: CONSUMER FEELS AVISTA IS SHOWING

PREFERENCE TO ONE VENDOR OVER OTHERS

04/04/2017

4878

MEPPEN, DREW

QUESTIONS ABOUT AVOIDED COST RATES

04/04/2017

4880

TAYLOR, LESLIE

CONSUMER DOES NOT WANT TO PROVIDE SSN OR FAX IN

DRIVER'S LICENSE

04/04/2017

4875

TERRY, WILFORD

BILLED FOR RETURNED MODEM, THINKS ITS FIXED

04/03/2017

04/04/2017

3574

HOWLAND,

STEVE

SERVICE HAS BEEN INTERMITTENT SINCE MARCH 10, 2017

03/22/2017

04/04/2017

4885

GORDON,

JONATHAN

CUSTOMER CLAIMS TO HAVE MADE A PAYMENT BUT WAS

STILL DISCONNECTED

04/04/2017

3539

LINZI, KIM

CUST RESOLVED ISSUE - CO. WILL NOT BUNDLES SERVICES

AND APPLY DISCOUNTED PRICE

03/14/2017

04/05/2017

3534

NEWKIRK,

GLENN 911

SERVICE OUTAGE FORTY ONE DAYS PLUS, CUSTOMER

CANCELS SERVICE

03/13/2017

04/05/2017

4877

PALMER, ZACH

CLOSED WITHOUT CONTACT

04/04/2017

04/05/2017

4859

HARRIS, GUY

SEEMS TO HAVE MORE OUTAGES LATELY

03/30/2017

04/05/2017

4847

LIEDBERG,

DEBBIE 911

CUSTOMER LOOKNIG FOR A BETTER LEVELIZED PAYMENT

ARRANGEMENT

03/29/2017

04/05/2017

225

WONDERFUL

HOUSE

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

04/05/2017

4883

CLARK, DANIEL

911

NO PAYMENTS SINCE ENERGY ASSISTANCE IN 2016

04/04/2017

04/05/2017

4884

COOK, ALISHA -

911

SERVICE SHUT OFF

04/04/2017

04/05/2017

3572

ROMAN, JENICE

C. (911)

COMPANY WILL NOT NOTIFY CUST OF RECEIVING PLEDGES,

RUDE CSR'S

03/21/2017

04/05/2017

4841

WITYCHAK

ELDER LAW PLLC

(911)

CUSTOMER HAS BEEN WAITING FOR A PORT FOR 20 DAYS

03/27/2017

04/05/2017

226

PETERSEN, BOB

DOESN'T WANT ADDRESS IN DIRECTORY

04/05/2017

3584

MULQUEEN,

JOAN

LIFELINE/ITSAP RECERTIFICATION ISSUES

03/23/2017

04/06/2017

233

FOX, MICHAEL

INQUIRY - FEDERAL COST RECOVERY CHARGE FOR DIRECTV

04/06/2017

4863

MEPPEN, DREW

INQUIRY - AVOIDED COSTS RATES AND WHEN THEY ARE

PUBLISHED

03/31/2017

04/06/2017

Friday, September 15, 2023

4886

RADCLIFFE,

KRYSTINA 911

DISCONNECTION IMMINENT, POSSIBLE EMC

04/04/2017

04/06/2017

3583

BUCKLEY,

SARAH

CUSTOMER IS RECEIVING NOTICES ONLY DAYS APART

03/23/2017

04/06/2017

4888

BILLINGSLY,

BRAD

UNABLE TO GET IN TOUCH WITH CUSTOMER

04/05/2017

04/06/2017

4872

WOOD

BROTHERS

CUSTOMER IS CONCERNED ABOUT HIS SCHEDULE 10

DEPOSIT

04/03/2017

04/06/2017

4853

ADVANCED

HEATING &

COOLING

COMPANY DELAY IN PROVIDING CUSTOMER REQUESTS

FOR INFORMATION/RESOLUTION

03/29/2017

04/07/2017

235

DYE, TAMMY

NEEDS PAYMENT ASSISTANCE

04/07/2017

4834

SHERWIN,

DARLENE

DID NOT LIKE QUESTIONS CSR ASKED AND HAS PAYMENT

POSTED?

03/24/2017

04/07/2017

3580

CAPSTONE

MANAGEMENT

SERVICES

INQUIRY - CLARIFICATION OF MULTI-OCCUPANT MASTER-

METERING RULE

03/22/2017

04/07/2017

227

CARTESIAN

CONSULTING

INQUIRY ABOUT SERVICE TERRITORY MAP ON

COMMISSION WEB PAGE

04/05/2017

04/07/2017

234

MC CALL, JAMIE

PHONE NUMBER OUT OF SERVICE

04/07/2017

240

WILLIAMS,

MARY

NEEDS NEW LIFELINE CELL PHONE

04/10/2017

4871

WINCHESTER,

JOHN

SMELLY DISCOLORED WATER, COMPANY IS SLOW TO

FLUSH HYDRANT

04/03/2017

04/10/2017

4879

MUSICK,

SHANNON

NO CONTACT FROM CUSTOMER

04/04/2017

04/10/2017

4854

MISZCZENKO,

GEORGE

CLAIMS IDAHO POWER IS EITHER OVERBILLING OR

OVERSTATING CREW NUMBERS

03/29/2017

04/10/2017

245

ANDERSON,

GARY

CUSTOMER IS HAVING ISSUES WITH HIS INTERNET

04/10/2017

237

NEWSON, RICK -

911

GOT SOME ASSISTANCE, TRYING TO SET UP NEW

ARRANGEMENT

04/10/2017

239

MORIN,

ANTHONY

CUSTOMER WAS LOOKING FOR ASSISTANCE

04/10/2017

241

MC FARLANE,

KRYSTAL

TRYING TO GET LEVEL PAY SET UP AGAIN

04/10/2017

Friday, September 15, 2023

243

BOWLES,

KIMBERLY 911

RESET ARRANGEMENT

04/10/2017

4860

HANSEN, SEAN

CLAIMS COMPANY HAS BEEN UNRESPONSIVE AND

DELAYING PROCESS

03/30/2017

04/10/2017

253

GODFREY, JEFF

CUSTOMER IS INTERESTED IN SOLAR FOR HIS FARM

04/11/2017

254

HIRTLE, JOHN

NOT HAPPY WITH AMOUNT OF BALL PARK QUOTE

04/11/2017

257

LANE, KAREN

TROUBLE WITH INTERNET

04/11/2017

4850

FITZGERALD,

ALAN

THINKS BILLING IS OFF, BUDGET PAY KEEPS GOING UP

03/29/2017

04/11/2017

4887

OAKS, NANCY

NEEDS AN ARRANGEMENT FOR BALANCE

04/04/2017

04/11/2017

255

BUKER, FRANCIS

911

CUSTOMER WAS ABLE TO SET AN ARRANGEMENT

04/11/2017

230

OLSON,

ALISSON

NO CONTACT FROM CUSTOMER

04/06/2017

04/11/2017

246

FRAZER, JESSICA

NO CONTACT, THEY DID NOT RETURN MESSAGES

04/11/2017

04/12/2017

263

FOURROUX,

CHRIS

QUESTIONS ABOUT WHAT ENTITIES WE REGULATE

04/12/2017

260

BOULAN, BURCE

HOMESERVE USA SPONORED IN PART BY SUEZ WATER

IDAHO

04/12/2017

261

ROBERTS,

JONNY

CALLED PUC BY MISTAKE

04/12/2017

236

TAPIA, GILBERT

911

NEEDS MONEY OR NEEDS TO PUCH DISCONNECTION DATE

OUT TO NEXT MONTH

04/07/2017

04/12/2017

242

SILICH,

JENNIFER (911)

CONFUSION ON THE AMOUNT OWED FROM A PREVIOUS

BILL

04/10/2017

04/12/2017

3559

BALDUS, CHERYL

WOULD LIKE PEDISTAL BOX ON PROPERTY MOVED

03/20/2017

04/12/2017

228

COVERDALE,

SHEILA

NEEDS ASSISTANCE TO PAY PAST DUE AND NEEDS NEW

LEVEL PAY PLAN

04/05/2017

04/12/2017

248

PALONCO,

DONALD

WATER HEATER CAUSED HIGH BILL, LEVELIZED AMOUNT

TOO HIGH

04/11/2017

04/12/2017

252

LUNDGREN,

HEATHER 911

CLOSED WITHOUT CONTACT

04/11/2017

04/12/2017

250

LANGLEY, DOUG

911

NO MONEY,NO ARRANGEMENT, NO EMC, NEEDS NEW

APPLICANT

04/11/2017

04/12/2017

Friday, September 15, 2023

265

JIMENEZ,

JOSEFINA (911)

CUSTOMER WAS GIVEN PUC NUMBER TO CALL FOR

FINANCIAL ASSISTANCE

04/13/2017

4889

FORD, ROBERT

(911)

CUSTOMER CONTINUES TO HAVE SERVICE OUTAGE

04/05/2017

04/13/2017

4867

LANDEROS,

MANUELA (911)

CUSTOMER WOULD LIKE A NEW NUMBER//GETTING A

LARGE VOLUME OF CALLS

04/03/2017

04/13/2017

247

ANDERSON,

TRESSA

ACCOUNT WAS CHANGED BY ANOTHER CUSTOMER

04/11/2017

04/13/2017

264

YORGENSEN,

LAVON

NON-JURISDICTIONAL COMPLAINT

04/13/2017

251

PEAVEY, TOM

NO CONTACT, THEY DID NOT RETURN MESSAGES

04/11/2017

04/13/2017

269

HOLDER, STEVE

VP INC. - DISCONNECT DUE TO "COURT ORDER"

04/13/2017

271

UNKNOWN,

GEORGE

INQUIRY - ABOUT POLICES

04/14/2017

266

WOLF-TAYLOR,

JUELIE

DID NOT LIKE THE WAY THE COMPANY HANDLED THE

ISSUE

04/13/2017

04/14/2017

276

ASCHINGER,

DON

WANTS TO SWITCH FROM PLUMMER ELECTRIC TO

KOOTENAI ELECTRIC - NO JURIS

04/14/2017

267

ISAACSON,

TEQUILA

CO WONT ALLOW AN ARRANGEMENT, ARRANGEMENT

OFFERED BUT TOO HIGH FOR THEM

04/13/2017

04/17/2017

275

CRAMUS, JOHN

(911)

COMPANY WON'T FIX PHONE FOR 6 DAYS

04/14/2017

04/17/2017

278

LANHAM,

THOMAS

MEANT TO CALL CO, HAD CONTACTED THEM AND PAID

04/17/2017

1519

MITCHELL,

DEBORAH

HAYDEN LAKE REC WATER AND SEWER DISTRICT, NON

REGULATED - LID & RATE HIKE

04/18/2017

2236

DEGON, STEVE

BILL HIGH FOR ONLY USING PELLET STOVE TO HEAT

03/09/2017

04/18/2017

238

LANE, KATHY

CLAIMS HER MONTH BILL HAS INCREASED

04/10/2017

04/18/2017

244

PARNELL, MARY

RECEIVED LETTER FROM HOMESERV ABOUT OVERBILLING

04/10/2017

04/18/2017

1522

UNKNOWN,

BURROUGHS

COMPANY'S DUE DATE ON THE BILL DOES NOT ALLOW THE

CUSTOMER TIME TO PAY THE BILL

04/18/2017

1528

JOHNSON, ERIN

PRIOR BILL - WICAP TOLD HER TO PAY A PORTION BUT DID

NOT PLEDGE REMAINDER

04/19/2017

1525

GUILLE, GLEN

AVAILABILITY OF 440 V SERVICE

04/18/2017

04/19/2017

Friday, September 15, 2023

280

BUNKER, JACOB

CUSTOMER DOES NOT AGREE WITH THE COMPANY'S

ESTIMATE

04/17/2017

04/19/2017

277

BALL, CONNIE

(911)

REQUESTING EXTENSION OF PAYMENT ARRANGEMENT

04/14/2017

04/19/2017

1529

MACK, HEATHER

CUSTOMER CONCERNED THAT POSTCARD BILLING LEAVES

PERSONAL INFORMATION VISIBLE

04/19/2017

1527

CARDENLARRY,

CORTNEY

BILLING AND PHONE ISSUE -CALLED COMMISSION BY

MISTAKE

04/19/2017

1513

NELSON,

NANNETTE

THINKS SOMEONE UNAUTHORIZED WAS WORKING IN

CENTURYLINK'S FACILITIES

04/17/2017

04/19/2017

1518

GOODMAN, JAY

CLOSED WITHOUT CONTACT

04/18/2017

04/19/2017

274

MILLWORK OF

IDAHO

SOME CUSTOMER CALLS NOT GETTING THROUGH

04/14/2017

04/19/2017

1524

MUSSAW, CHRIS

NO ANSWER, VOICEMAIL NOT SET UP YET

04/18/2017

04/20/2017

1517

ANDERSON,

JACKIE

PROBLEM WITH ADDRESS KEEPS HER FROM USING IVR

04/18/2017

04/20/2017

268

DERRY, DORIS

CUSTOMER IS GENERALLY UNHAPPY WITH AVISTA AND THE

OPOWER REPORTS

04/13/2017

04/20/2017

279

UNKNOWN

CUSTOMER CONTACTED COMMISSION BY MISTAKE

04/17/2017

04/20/2017

1534

OLSON, KAREN

LOOKING FOR RURAL FUNDING OPTIONS TO GET PHONE

04/20/2017

1536

AARSTD, JIM

INQUIRY: LENGTH OF TIME TO RESTORE PHONE SERVICE

AFTER OUTAGE

04/20/2017

1521

SHERMAN,

SALLY

PROBLEMS REACHING ANYONE AFTER HOURS

04/18/2017

04/20/2017

1514

BUTLER, DAVID

TAKES ISSUE OF WHEN METER READING OCCURS OR DOES

NOT OCCUR

04/17/2017

04/20/2017

1535

SCHILLING,

JANELL

OBJECTS TO SUEZ WATER AFFILICATION WITH HOMESERV

04/20/2017

1532

ELLIOTT, JUDY A.

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE, CO.

REQUIRING $370 BY 5/3

04/19/2017

04/20/2017

1533

ANGEL,

ELIZABETH

JUST WANTED TO VENT ABOUT IDAHO POWER

04/20/2017

1520

PATTERSON,

DUSTY

LATE PAYMENT THROUGH BILL PAY, NEED TO RESET

LEVELPAY, NEED AUTOIPAY

04/18/2017

04/21/2017

1537

YOUNGER,

TIMOTHY (911)

CUSTOMER CLAIMS TO HAVE BEEN DISCONNECTED AFTER

MAKING PAYMENTS

04/20/2017

04/21/2017

Friday, September 15, 2023

1515

HENDERSON,

PAULETTE

CLARIFY PAYMENT ARRANGEMENT, NEED TO TERMINATE

OLD CSA,

04/17/2017

04/21/2017

1516

HINSCH, SALLY

CUSTOMER DOES NOT AGREE WITH THE COST TO

CONSTRUCT A LINE EXTENSION

04/17/2017

04/21/2017

259

JOHNSON,

TRENT 911

POSSIBLE DISCONNECTION, NEED ARRANGEMENT

04/12/2017

04/21/2017

3532

CUTTS, ERICK

INQUIRY - SUB-METERING BILLING REQUIREMENT

03/13/2017

04/21/2017

4873

HASKETT, PAUL

CLAIMS TRANSMITTER WAS SUBMERGED IN WATER AND

NOT RECORDING PROPERLY

04/03/2017

04/21/2017

1539

BOOTH, ROBERT

911

SERVICE OUT FOR 2 WKS DUE TO CABLE CUT

04/21/2017

249

HANCOCK, GAIL

(911)

CUSTOMER CLAIMS TO HAVE PAID BILL BUT WAS TOLD SHE

WOULD BE DISCONNECTED

04/11/2017

04/21/2017

256

SOARES, DAVID

WANTS TO KNOW COMPANY POLICY REGARDING

IDENTIFICAITON OF TECHS

04/11/2017

04/21/2017

273

MARKS, SALLY

CONSISTENT POOR QUALITY

04/14/2017

04/21/2017

4176

PRISCILLA

HERNANDEZ-

HACKER PHD

LLC

PROMOTION RATES NOT HONORED BY COMPANY, ALL

SERVICES NOT PROVIDED

02/07/2017

04/24/2017

270

DIETZ, WALTER

(911)

CUSTOMER KEEPS HAVING SERVICE OUTAGES

04/14/2017

04/24/2017

1523

GROOM, TERRY

UNABLE TO GET IN TOUCH WITH CUSTOMER

04/18/2017

04/24/2017

1545

COATNEY,

MARKAY

CUSTOMER IS HAVING INTERNET ISSUES.

04/24/2017

1540

ALLEN, BURT

CUSTOMER WOULD LIKE TO DISCUSS THE COMPANY'S

DEPOSIT POLICY

04/21/2017

04/24/2017

1550

UNKNOWN,

LIVONIA

CONSOLIDATED -EDISON CUSTOMER GIVEN NUMBER TO

THE WRONG COMMISSION

04/24/2017

1542

CANAL, DANNY

MEANT TO CALL UTILITY. WILL CALL BACK IF NEEDED

04/24/2017

1543

MOORE,

CLARINE

CALLED THE PUC BY MISTAKE

04/24/2017

1544

GROUSE POINT

HOMEOWNERS

ASSOC.

COMMENTS & QUESTIONS RE RATE CASE & WATER

QUALITY

04/24/2017

1526

MC ELHANEY,

SANDRA

UNABLE TO GET IN TOUCH WITH CUSTOMER

04/18/2017

04/25/2017

1546

HEALY, VERA

(911)

HOPING FOR FLEXIBILITY IN NEW ARRANGMENT

04/24/2017

04/25/2017

Friday, September 15, 2023

1541

CULVER, KRISTIN

UPSET ABOUT LACK OF PROFESSIONISM BY EMPLOYEE

04/21/2017

04/25/2017

1551

SCHMIERER,

HAROLD

NON-JURISDICTIONAL COMPLAINT

04/25/2017

1554

GUNN,

CHERYAN

CHECKING ON WHAT THEY NEED TO DO TO RESTORE

SERVICE

04/26/2017

1561

MORGAN,

LINDA

PROBLEMS WITH HER CELL PHONE/NOT CARRIER RELATED

04/26/2017

1559

HATCHER,

TERESA

NOT HAPPY ABOUT REFUND BEING ON A GIFT CARD

04/26/2017

1560

DRESSER AND

RAND GROUP

INQUIRY: NORTHERN LIGHTS, NON REGULATED -PROJECT

DEVELOPER INQUIRING ABOUT CO.

04/26/2017

1547

SHOVE, KEN

CO. PRORATING BILL FOR PARTIAL MONTH AND CHARGING

AT THE HIGHER RATE

04/24/2017

04/26/2017

1556

UNKNOWN,

ENRIQUE

UNABLE TO SPEAK WITH CUSTOMER

04/26/2017

04/27/2017

1565

MILLER, ROBIN

CITY OF EDEN - NO JURIS

04/27/2017

1568

GREYTANUS,

JOSEPH

CLOSED WITHOUT CONTACT

04/27/2017

1555

MAZZONE,

MATTHEW (911)

CUSTOMER NEEDS ASSISTANCE / PAYMENT ARRANGEMENT

04/26/2017

04/27/2017

1563

LAZANO, MARIA

(911)

CUSTOMER WOULD LIKE AN EMC

04/27/2017

1548

SETTLE, DANIEL

DROPPED FROM BUDGET PAY DUE TO ONE PAYMENT AND

INTEREST BEHIND

04/24/2017

04/27/2017

1549

ANSELMO-

WRIGHT,

KRYSTEE 911

REFERRED THE CUSOTMER TO THE COMPANY FOR A

SECOND EMC

04/24/2017

04/27/2017

258

SKIDMORE,

GWEN

BILL SUPPOSEDLY ESTIMATED FOR OVER HALF A YEAR

04/11/2017

04/27/2017

262

HODGSON,

ROBIN

MULTIPLE ISSUES - BILLING, NO LONG DISTANCE, NO

HANDICAP DISCOUNT

04/12/2017

04/27/2017

1531

HUNSUCKER,

WAYNE

DLS HAS GOTTEN VERY SLOW, WITH NO RESPONSE FROM

COMPANY

04/19/2017

04/27/2017

272

HOLM, MICHAEL

WINTER PAY OR LEVEL PAY - CUSTOMER UNCERTAIN

ABOUT ARRANGEMENT IN DECEMBER

04/14/2017

04/28/2017

2860

SELLITTI, TED

INTERNET SERVIDE AND BUNDLED PACKAGES

04/28/2017

Friday, September 15, 2023

1564

HEATH, FRANK

CLAIMS BILL HAS DOUBLED AND BELIEVES ISSUE MIGHT BE

METER

04/27/2017

04/28/2017

2857

LORDS, JUDITH

ATL POWER HAS RUN OUT OF FUEL FOR THE 2ND TIME IN A

WEEK

04/28/2017

2862

BENJAMIN,

MICHEAL

RESOLVED PRIOR TO CONTACT

04/28/2017

2858

SHERER, RON

NO CONTACT FROM CUSTOMER

04/28/2017

05/01/2017

1562

OLSEN, DAVE

NO CONTACT, COULD NOT REACH

04/26/2017

05/01/2017

2859

RIGGEN, MARY

CALLED COMMISSION BY MISTAKE

04/28/2017

05/01/2017

2864

SIPERT, GARY

PURCHASED HOUSE AND NEEDS NEW ACCOUNT AND

SERVICE

05/01/2017

2869

WONDERFUL

HOUSE

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

05/01/2017

2865

TRAKEL,

CHRISTOPHER

IRRIGATION DIST TRYING TO TRANSFER PREVIOUS

OCCUPENTS BILL TO HIM

05/01/2017

232

RATZLAFF,

BRIAN

CUSTOMER IS CONSTRUCTING A NUMBER OF PROJECTS //

BEING CHARGED TOO MUCH

04/06/2017

05/01/2017

1552

WOLFE, SARAH

(911)

CO WILL NOT WORK WITH CUSTOMER TO DO ANOTHER

ARRANGEMENT

04/25/2017

05/01/2017

2867

WRIGHT,

MATTHEW (911)

CONSUMER NEEDS AN EXTENSION OR ANOTHER

ARRANGEMENT

05/01/2017

2863

THRALL, DEBRA

WANTS TO KNOW WHY BILLING HAS DUPLICATE DAYS OF

USAGE

04/28/2017

05/01/2017

2871

ADERMANN,

LISA

QUESTIONS ABOUT OLD BILLS

05/01/2017

2875

DOVEL, KELLY

TRYING TO GET SERVICE RESTORED

05/02/2017

2876

BRAMHALL,

WILLIAM

HAD ARRANEMENT, SHUT OFF TODAY

05/02/2017

2877

WEELOCK,

MOENIRE - 911

WAITING FOR RESTORAL, THOUGHT DOC SENT MEDICAL

05/02/2017

2861

CHRISTEN,

KATHLEEN

CLAIMS ARRANGEMENT WAS SETUP NOW TOLD IT IS NOT

05/02/2017

1961

AMERICAN

CLASSIC

TATTOO

MULTIPLE UNITS UNDER ONE METER, JOINT TENANT

RESPONSIBILITY FOR UTILITIES

04/21/2017

05/02/2017

1961

AMERICAN

CLASSIC

TATTOO

MULTIPLE UNITS UNDER ONE METER, JOINT TENANT

RESPONSIBILITY FOR UTILITIES

04/21/2017

05/02/2017

Friday, September 15, 2023

1530

EMERY FARMS,

INC

REQUEST FOR PRE-PAYMENT OF IRRIGATION DEPOSIT

04/19/2017

05/02/2017

2870

THOMAS,

MARLIECE &

DAVID

CONSTRUCTION ON RENTAL PROPERTY/NO NOTICE/DEBRIS

REMOVAL

05/01/2017

05/03/2017

2883

JIMENEZ, JERRY

REBILLING FOR TRANSPONDER GOING BAD

05/03/2017

2878

UNKNOWN,

TRAVIS

WAS TRYING TO REACH THE GAS COMPANY

05/03/2017

2868

LAKE, ALLEN

WANTED SOME INFORMATION ABOUT THE OUTAGE

05/01/2017

05/03/2017

4851

DRAKE, MARY

WAS HAVING ISSUES WITH POWER DUE TO GENERATOR

NEEDING A TUNE-UP

03/20/2017

05/03/2017

1538

WHALEY, TOM

VACTION HOLD ON INTERNET SERVICE HAS CAUSED A

BILLING ISSUE

04/21/2017

05/04/2017

2879

FREW, CALVIN

CO. REQUIRES MOORELAND ZIP CODE FOR BLACKFOOT

ADDRESS, TO PAY OVER THE PHONE

05/03/2017

05/04/2017

2892

MINER, SHEEAM

CUSTOMER SENT CHECK TO COMMISSION

05/04/2017

2866

BATTERMIN,

SCOTT

NO CONTACT, THEY DID NOT RETURN MESSAGES

05/01/2017

05/04/2017

2874

HABEB, ZAHRA

LEFT MESSAGE 5-17 4:08

05/02/2017

05/04/2017

2882

ANDERSON,

MICHAEL

UNABLE TO GET IN TOUCH WITH CUSTOMER

05/03/2017

05/04/2017

2890

DAVIS, TYLER

CONSUMER RESOLVED ISSUE

05/04/2017

229

RAMBACHER,

PAUL

CUST IS CONCERNED TEMP LINE WILL BE BURIED BEFORE

ROAD IS PAVED

04/06/2017

05/04/2017

2894

MARTINEZ,

SHEILA

NEEDS A BETTER ARRANGEMENT - NOT POSSIBLE

05/04/2017

05/05/2017

2897

TAYLOR, LESLIE

INSALLER LEFT BAG - HAVING A HARD TIME IN GETTING

COMPANY RETRIEVE BAG

05/05/2017

2872

LOTT, JAMES

RESOLVED PRIOR TO CONTACT

05/01/2017

05/05/2017

2889

MERRIFIELD,

TOM

RESOLVED PRIOR TO CONTACT

05/04/2017

05/05/2017

2899

EAGLE WATER

COMPANY

HOA WANTS TO COLLECT FEES FROM THE COMPANY

05/05/2017

1558

LUNDT, DARCY

911

NEED ARRANGEMENT AFTER WINTER PAYMENT PROGRAM

EXPIRED

04/26/2017

05/08/2017

1558

LUNDT, DARCY

911

NEED ARRANGEMENT AFTER WINTER PAYMENT PROGRAM

EXPIRED

04/26/2017

05/08/2017

Friday, September 15, 2023

2884

KUYKENDALL,

GARY

NO CONTACT, THEY DID NOT RETURN MESSAGES

05/03/2017

05/08/2017

2909

RAMIREZ,

UNKNOWN

CUSTOMER RESOLVED BEFORE I CALLED, THANKED ME FOR

CALL BACK

05/08/2017

2907

TERZIC, ANNA

MARIA

POOR CUSTOMER SERVICE / SCHEDULING ISSUES /

INTERNET ISSUES

05/08/2017

2886

GONZALEZ,

TANIA

TRYING TO RESTORE SERVICE

05/03/2017

05/08/2017

2906

HAVEY, JEFF

DOES NOT LIKE EE CHARGE

05/08/2017

2900

STROBEL, CLARK

911

THREE BROKEN ARRANGEMENTS IN FOUR MONTHS

05/05/2017

05/08/2017

2896

PERRY, ALAYNA

TRANSFORMER BOX EMITTING LOUD HIGH PITCH NOISE

05/05/2017

05/08/2017

2881

DELVALLE, ANA

(911)

CO. WILL NOT TRANSFER SERVICE ON HOME CONSUMER

OWNS WHERE RENTER HAS MOVED OUT

05/03/2017

05/08/2017

2873

BRUNOBUILT

HOMES

WANTS TO KNOW IF IDAHO POWER CAN REFUSE SERVICE

TO A HOUSE

05/01/2017

05/08/2017

2895

BUFFINGTON,

CLARA

CLOSED WITHOUT CONTACT

05/05/2017

05/08/2017

2912

MEYERS, JUDITH

SERVICE SWITCHED OUT OF CONSUMERS NAME W/O HER

KNOWLEDGE

05/09/2017

2904

UNKNOWN,

CINDY

UNABLE TO GET IN TOUCH WITH CUSTOMER

05/08/2017

05/09/2017

4203

ASPEN GROVE

INN (911)

COMPANY HAS SCHEDULED AN OUTAGE ON MEMORIAL

DAY

05/09/2017

2911

BULMER, KATHY

CABLE ONE - NO JURIS`

05/08/2017

05/09/2017

4205

SCOTT, TRAVIS

(911)

CUSTOMER DID NOT RECEIVE A RECENT DISCONNECT

NOTICE - INSUFFICIENT FUNDS

05/09/2017

05/10/2017

4206

ABTS, CAROL

TRYING TO RESTORE SERVICE

05/10/2017

4210

SUAREZ, JOHN

LOOKING FOR ASSISTANCE TO GET RECONNECTED

05/10/2017

4208

BARNETT,

RAQUEL (911)

INQUIRY: NEEDS ASSISTANCE BROKEN ARRANGEMENT,

ASKING FOR MORE TIME TO PAY

05/10/2017

2898

WHITE, GERALD

(911)

CLAIMS PAYMENT WAS MAILED TO DISH NETWORK

05/05/2017

05/10/2017

231

FISHER, MUNARI

CLAIMS CSR PROVIDED INCORRECT DATES FOR WINTER

PROTECTION

04/06/2017

05/10/2017

1567

MARTIN,

ROBERT

NEEDS ASSISTANCE & ?'S THE $5 "FINANCE CHARGE"

(SERVICE CHG) ON MONTHLY BILL

04/27/2017

05/10/2017

Friday, September 15, 2023

2880

VANCE CAPITOL

LLC

ISSUES W/ADJUSTMENT ON LEAK AND TRANSFER OF BILL

TO ANOTHER PROPERTY

05/03/2017

05/10/2017

4214

MARTINEZ,

SHEILA (911)

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE /

ARRANGEMENT

05/11/2017

1553

BAIRD, MARION

CUSTOMER WOULD LIKE TO KNOW ABOUT OPTIONS

PERTAINING TO LONG DISTANCE

04/25/2017

05/11/2017

1566

MUNDEN,

TERREL

CREDIT REPORTING REPORTING ISSUE STILL NOT RESOLVED

04/27/2017

05/11/2017

4215

DRISCOLL,

DENNIS

NO CONTACT, VOICEMAIL NOT SET UP YET

05/11/2017

4211

TABARINI,

CARLOS

NON-JURISDICTIONAL COMPLAINT

05/11/2017

2887

SHAWVER, DON

COMMENTS & QUESTIONS RE RATE CASE-BILL DOES NOT

SHOW USAGE

05/03/2017

05/11/2017

2885

HARROLD,

MICHELLE (911)

REQUESTING MEDICAL CERTIFICATE

05/03/2017

05/11/2017

2901

BAYLISS, DAN

CLAIMS SERVICE HAS BEEN OUT FOR TWO MONTHS

05/05/2017

05/11/2017

4216

MANESS,

YVONNE

CUSTOMER DOES NOT AGREE WITH $200.00 RECONNECT

FEE

05/12/2017

2905

MURILLO,

NANCY

HAS ISSUE WITH INCREASE IN BUDGET PAY FROM $128 TO

$184

05/08/2017

05/12/2017

2908

KRAFT, NANCY

WANTS TO KNOW WHY REPAIR TAKES A WEEK

05/08/2017

05/12/2017

4221

PLATA, ENRIQUE

(911)

REQUESTED MEDICAL CERTIFICATE

05/15/2017

4228

THOMAS,

FRANK

CALLED TO NEGOTIATE PAST DUE BILLS

05/15/2017

4224

WARD, SHARON

CUSTOMER RESOLVED BEFORE I CALLED

05/15/2017

4227

PARSONAGE,

ANNA

INQUIRY: PREVIOUS BILL, MEDICAL NEED FOR SERVICE,

NEEDS ASSISTANCE

05/15/2017

05/16/2017

4201

GARCIA JUAREZ,

ANTONIO (911)

CUSTOMER WOULD LIKE TO BE RECONNECTED

05/09/2017

05/16/2017

4230

TUTTLE, STEVEN

TRYING TO GET ARRANGEMENT SET BACK UP

05/16/2017

4204

BERG, LINDA

PROJECT SHARE BACKED OUT ON PAYING PROMISSED

AMOUNT

05/09/2017

05/16/2017

4238

MC NEILL,

CHERYL

QUESTIONS ABOUT HAVING TO PAY TO MOVE A LINE

05/17/2017

Friday, September 15, 2023

4236

SILICH,

JENNIFER

911

NO ARRANGEMENT, NO MONEY, NO EMC

05/17/2017

4236

SILICH,

JENNIFER

911

NO ARRANGEMENT, NO MONEY, NO EMC

05/17/2017

4239

UNKNOWN,

NANCY

QUESTIONS ABOUT ANNUAL MEETINGS FOR BUDGETS

05/17/2017

4226

NICHOLSON,

DAN

CLOSED WITHOUT CONTACT

05/15/2017

05/17/2017

2888

HAYES,

RAYMOND

COMMENTS & QUESTIONS RE RATE CASE-NO WATER AT

HYDRANT

05/03/2017

05/17/2017

4223

BROOKS, NINA

(911)

IN NEED OF PAYMENT ASSISTANCE AND A MEDICAL

CERTIFICATE

05/15/2017

05/17/2017

2902

KNUDSEN

IRRIGATION

THREE LINES OUT OF FIVE LINES NOT WORKING

05/05/2017

05/17/2017

2903

JOHNS, QUEY

PHANTOM RINGS, POOR SERVICE

05/05/2017

05/17/2017

4235

DUFF, MICHAEL

(911)

CUSTOMER DID NOT RECEIVE CREDIT FOR RETURNED

MODEM

05/16/2017

05/17/2017

2891

NICKS, MARY

ROAD GRADER BREAKS UNBURIED OR SHALLOW PHONE

LINES

05/04/2017

05/18/2017

4220

RHODES, ANITA

INQUIRY: CAN'T PAY BILL, IS ARRANGEMENT AVAILABLE? IN

CURRENT ARR., NOT AT RISK

05/15/2017

05/18/2017

4237

STEVENS, LARRY

CLAIMS COMPANY RECONNECTION POLICY IS

DISCRIMINATORY

05/17/2017

05/18/2017

4234

CRAVEN, DOUG

NO CONTACT, THEY DID NOT RETURN MESSAGES

05/16/2017

05/18/2017

4219

HANNY, JASON

TRYING TO CHANGE ARRANGEMENT

05/15/2017

05/18/2017

4232

MARTIN, DOUG

CUSTOMER DOES NOT AGREE WITH LENGTH OF BILLING

PERIOD & BUDGET PAY RECALCULATION

05/16/2017

05/18/2017

4217

JENSEN, CAROL

CUSTOMER IS CONCERNED HER BILL IS TOO HIGH

05/12/2017

05/18/2017

4225

TIERNEY,

COLLEEN

CLOSED WITHOUT CONTACT

05/15/2017

05/19/2017

4244

MOORE,

DEANNA

AVERY WATER & SEWER DISTRICT - NO JURIS

05/19/2017

4246

CRAMER,

BRANDON

WANTS TO SWITCH FROM AVISTA TO NORTHERN LIGHTS

05/19/2017

4213

SCHWARTS,

PENNY

HOPING COMPANY CAN REMOVE WASP NEXT FROM

CENTURYLINK BOX

05/11/2017

05/19/2017

Friday, September 15, 2023

4256

CHARLES,

STACEY

DIRTY WATER DAMAGED WATER HEATER/FLUSHING LINES

05/22/2017

4252

BOWMAN,

JULIET

CALLED COMMISSION BY MISTAKE

05/22/2017

4207

WILSON, LLOYD

NEEDS PAYMENT ARRANGEMENT AND PAYMENT

ASSISTANCE

05/10/2017

05/22/2017

4247

ARELLANO,

ANNA

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

05/19/2017

05/22/2017

4250

WATERFRONT

PROPERTY

MANAGEMENT

CLOSED WITHOUT CONTACT

05/22/2017

05/23/2017

897

ORCUTT, CORY

INQUIRY - DOES A LANDLORD HAVE TO PROVIDE A PHONE

JACK

05/22/2017

05/23/2017

4255

THRONGARD,

JUSTIN

LAST SUMMER'S BILL WAS OVER $260 FOR TWO MONTHS,

PRICE GOUGING (?) OR USAGE

05/22/2017

05/23/2017

902

CDS

STONERIDGE

UTILITIES LLC

INQUIRY: WANTS TO KNOW WHAT HE NEEDS TO DO TO

SELL THE COMPANY

05/23/2017

4254

OBERT, DENNIS

QUESTIONS REGARDING TIMEFRAME FOR NOTIFYING

CUSTOMES OF CHANGES

05/22/2017

05/23/2017

898

PARKER,

MATTHEW (911)

COMPANY WILL NOT GRANT TWO-DAY EXTENSION- CUST

USED EMC

05/22/2017

05/23/2017

904

WEAST, JUSTIN

BROKEN ARRANGEMENT, DOESN'T WANT ASSISTANCE,

NEEDS MORE CASH

05/23/2017

4229

ALLEN, LEE

CUSTOMER NEEDS PAYMENT ARRANGEMENT / ? ABOUT

LIFELINE / ITSAP

05/15/2017

05/24/2017

909

BAGLEY, KATHY

CABINET MOUNTAINS WATER - NO JURIS

05/24/2017

910

GEBHARDS ,

STACY

CLAIMS TELEMARKER SCAMMED $150

05/24/2017

908

EVANS, TRACY

(911)

CUSTOMER TOOK CARE OF ISSUE HERSELF

05/24/2017

4249

MC GUIRE,

CHUCK

PROBLEMS WITH COMPANY ELECTRONIC PAYMENT

PROGRAM

05/19/2017

05/24/2017

911

BRISTOL, LORI

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

05/24/2017

4251

DAVIS, ROBERT

UNABLE TO GET IN TOUCH WITH CUSTOMER

05/22/2017

05/25/2017

4240

AMAN, JOE

INQUIRY - ACCESS TO CUSTOMERS PROPERTY

05/17/2017

05/25/2017

4243

DISCOUNT

CABINETS OF

IDAHO

CLAIMS SOMEONE IS TAPPING INTO THEIR SERVICE

05/19/2017

05/25/2017

Friday, September 15, 2023

915

WILLIAMS, JULIE

NON-JURISDICITIONAL COMPLAINT

05/25/2017

916

TANNER, TOM

CONCERNED HE WILL NOT HAVE ADEQUATE WATER

PRESSURE IN THE FUTURE.

05/25/2017

4241

HOLM, MOGIE

CUSTOMER HAS BEEN TRYING TO GET LINE BURIED SINCE

APRIL 2017

05/18/2017

05/25/2017

907

HEIKKILA, DOUG

PEDESTAL AT CURRENT LOCATION POSSES ISSUE

05/24/2017

05/25/2017

903

PETERSON,

JORDAN

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

05/23/2017

05/25/2017

919

KORPELA, MARY

911

NO FURTHER ARRANGEMENTS POSSIBLE AFTER SECOND

EMC

05/26/2017

920

GABUS, MARK

CUSTOMER IS CONCERNED ABOUT GIVING OUT HIS SSN TO

UTILITIES

05/26/2017

914

WOLFE, SARAH

CUSTOMER DOES NOT AGREE WITH THE AGGRESSIVE

METHOD OF SETTING ARRANGMENTS

05/25/2017

05/26/2017

4231

ZIEL, ROBERT

CUSTOMER UNHAPPY WITH COMPANY PROGRAM LETTER

05/16/2017

05/26/2017

2893

BECKO

CONSTRUCTION

OBJECTS TO APPLICANT NOT BEING ABLE TO BUILD LINE -

DOES NOT LIKE PRICE QUOTE

05/04/2017

05/26/2017

1557

ZIGLER,

PRESTON

OBJECTS TO LINE EXTENSION VERBAL QUOTE OF $260K

04/26/2017

05/26/2017

917

RAMOS, MR.

NO REPLY BACK FROM CUSTOMER

05/25/2017

05/26/2017

4248

SOUTH DAKOTA

PUC

INQUIRY - APPROVED IDAHO COURSES FOR STRAY

VOLTAGE

05/19/2017

05/26/2017

4202

RENNAKER,

CAROLINE

HIGH BILL WAS IDENTIFIED AS CUSTOMER USAGE, METER

TESTED GOOD

05/09/2017

05/30/2017

913

PRICE, ROBYN

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

05/25/2017

05/30/2017

924

MORGAN, PAUL

QUESTION ABOUT RESTORAL TIME, AND DAMAGE CLAIMS

05/30/2017

927

NEWMAN,

PATRICIA

CUSTOMER IS NOT HAPPY WITH IPC RATE CHANGES

05/30/2017

928

CORWIN, CHRIS

INQUIRY: CAN THE PUC ORDER IPC TO RESTORE SERVICE IN

A FLOODED AREA

05/30/2017

05/31/2017

921

GLENN,

NATALEE

REQUESTING PAYMENT DUE DATE BE EXTENDED

05/26/2017

05/31/2017

925

DIXON, DEEANN

ISSUES ON WHEN ARRANGEMENT BROKE, NEEDS NEW ONE

05/30/2017

05/31/2017

899

NETTI, AMBER

INQUIRY: CUSTOMER IS CONCERNED USAGE IS HIGH

05/22/2017

05/31/2017

Friday, September 15, 2023

900

VAN WAGNER,

DUSTIN

CUSTOMER DOES NOT KNOW WHY HE NEEDS TO PAY A

DEPOSIT

05/22/2017

05/31/2017

936

SUMMERS,

PATRICIA - 911

TRYING TO GET SERVICE RESTORED

05/31/2017

906

TIEDE, IRENE

UPSET IT TOOK FIVE CALLS TO THE COMPANY TO GET

SERVICE RESTORED

05/24/2017

05/31/2017

937

STOPPENHAGEN

, DAVE

UPSET WITH CABLE ONE CUSTOMER SERVICE AND LACK OF

CHOICES IN AREA

05/31/2017

932

ST GEORGE,

MARLENE

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

05/31/2017

901

SOMMERS,

WAYNE

INQUIRY: INTERNET ONLY, BILLING DISPUTE, CSR HAD NO

AUTHORITY TO HELP

05/23/2017

05/31/2017

939

WOODS, KAREN

CUSTOMER CLAIMS BATTERY BACK-UP WAS DOWN

06/01/2017

940

FALCK, SALLY

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

06/01/2017

941

HARRIS,

RICHARD

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

06/01/2017

942

COLBRY, ROGER

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

06/01/2017

943

LEUCK, AARON

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

06/01/2017

4209

SPECTOR,

WAYNE DMD

DENTIST - CLAIMS BILLING IS HIGHER THAN QUOTED

05/10/2017

06/01/2017

923

LUTES, GREG

INQUIRY: POWER OUTAGES DUE TO TREE INTERFERENCE -

MAINTENANCE PROCEDURE?

05/30/2017

06/01/2017

930

PATTERSON, TIA

CLOSED WITHOUT CONTACT

05/30/2017

06/01/2017

4222

ROWLES,

SANDRA

CUSTOMER WAS INFORMED THAT HE WOULD BE REBILLED

05/15/2017

06/02/2017

945

DAY, MARK

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

06/02/2017

2247

RANEY, TERRY

PAYMENT SENT TO COMMISSION IN ERROR

06/05/2017

934

CITY OF EAGLE

$10,000 CHARGE FOR A TWO INCH SERVICE CONNECTION

05/31/2017

06/05/2017

934

CITY OF EAGLE

$10,000 CHARGE FOR A TWO INCH SERVICE CONNECTION

05/31/2017

06/05/2017

933

MORGAN,

MARTINA

LD CALLS FROM CROUCH TO BOISE

05/31/2017

06/05/2017

Friday, September 15, 2023

2242

MADSEN,

COURTNEY

NON-JURISDICTIONAL COMPLAINT

06/05/2017

935

TURK, ABBY

REVIEWED USAGE RECORDS FORM MYACCOUNT. NO

UNUSUAL USAGE PATTERN

05/31/2017

06/05/2017

951

OSBORN, KELLY

MEANT TO CALL UTILITY TO MAKE BILL PAYMENT

06/05/2017

2249

DYE, TAMMY

NO MORE EMCS AVAILABLE, NO ASSISTANCE AVAILABLE,

NOBODY TO TAKE SERVICE

06/05/2017

952

GESSFORD, LYLE

HAS TO LANDSCAPE AROUND COMPANY EQUIPMENT IN

UTILITY EASEMENT IN HIS YARD

06/05/2017

949

ALLSTATE

CLAIMS

DEPARTMENT

CLOSED WITHOUT CONTACT

06/05/2017

905

SCARROW,

JOHN

NEEDS CABLE PULLED IN CONDUIT WITHIN SUBDIVISION

05/23/2017

06/06/2017

4218

STILLWATER

ELECTRIC

CLAIMS SERVICE HAS BEEN DOWN AT LEAST 15 TIMES OVER

THE LAST YEAR

05/12/2017

06/06/2017

922

CONNOR,

ROBERT (BOB)

COMPANY OFFERED RETENTION DISCOUNT, THEN BILLED

AT HIGHER RATE

05/26/2017

06/06/2017

946

GENESAIL, INC

ONE NEW TERM AGREEMENT AND ONE CONTINUING TERM

AGREEMENT

06/02/2017

06/06/2017

2248

GRIMM, TRACY

911

NEEDS TO SET NEW PAYMENT DATE ON LEVELIZED

ARRANGEMENT

06/05/2017

06/06/2017

2241

RODRIGUEZ,

ERIC

FEELS COMPANY RECORED COMMUNICATION IS LACKING

06/05/2017

06/06/2017

938

MORRISON,

BRUCE

BUILDING OWNER RECEIVED BILLS FOR 2 YEARS AFTER

PROPERTY WAS SOLD

05/31/2017

06/06/2017

2254

REASOR, GARY

CUSTOMER HADN'T BEEN BILLED BY COMPANY

06/06/2017

2250

RYAN, ROCKY

UNABLE TO GET IN TOUCH WITH CUSTOMER

06/06/2017

4212

RUSSELL, MARK

INQUIRY: CAN A TEMPORARY LINE BE GRANDFATHERED AS

A PERMANENT LINE

05/11/2017

06/06/2017

2246

WILSON, KATHY

QUESTION ABOUT WATER COMPANY - OPTIONS & RIGHTS

06/05/2017

06/07/2017

2257

GONZALES,

BRYAN (911)

CUSTOMER CLAIMS TO HAVE BEEN DISCONNECTED

WITHOUT NOTICE

06/06/2017

06/07/2017

2262

JENSEN,

MELISSA

DENIED SECOND EMC - NO ARANGEMENT POSSIBLE

06/07/2017

2270

OWENS,

SANDRA

CALLING FOR FREIND WHO WAS DISCONNECTED ON 4-1-

17

06/08/2017

Friday, September 15, 2023

2271

DEBREES,

SHARON

QUESTIONS ABOUT MEDICALS

06/08/2017

2259

MILLER,

MICHELLE (911)

COMPANY DENIED MEDICAL CERTIFICATE

06/06/2017

06/08/2017

2261

ALBRITTON,

KEVIN

TRYING TO WORK OUT PAYMENT PLAN

06/07/2017

06/08/2017

2251

BEITZ, DIANE

911

SEVEN DAY DELAY IN SCHEDULE TO REPAIR OUTAGE

06/06/2017

06/08/2017

2269

HANSON, TONI

NON-JURISDICTIONAL COMPLAINT

06/08/2017

2268

UNKNOWN, TIM

QUESTIONS ON RATES AND NET METERING

06/08/2017

926

THAXTON,

GERALD

TWO RR CROSSING NEED REPAIR

05/30/2017

06/08/2017

4233

GIANINO, LANDI

(911)

COMPANY JUST RECEIVED $1200, WILL NOT WORK WITH

CUSTOMER ON ARRANGEMENT FOR $200

05/16/2017

06/08/2017

944

PAIGE, DARREN

COMMENTS & QUESTIONS RE RATE CASE-BAD WATER

QUALITY

06/01/2017

06/08/2017

2910

MULQUEEN,

JOAN

INQUIRY: FOLLOW UP TO 3/23/17 COMPLAINT-QUESTIONS

ON RECENT BILL

05/08/2017

06/08/2017

2274

KINGSLEY

MANAGEMENT

INQUIRY - WATER SUB-METERING

06/09/2017

2273

WAGNER, RAY

LOW P[RESSURE DUE TO PRESSURIZED IRRIGAITON

SYSTEMS

06/09/2017

2263

COMPLETE

REMODELI NG

CLOSED WITHOUT CONTACT

06/07/2017

06/09/2017

2255

CONLEY, DAN

CUSTOMER IS HAVING PROBLEMS WITH CREWS LEAVING

LITTER ON HIS LAWN

06/06/2017

06/09/2017

2265

WEEKS, BILL

NEW IRRIGATION DEPOSIT POLICY OF HOLDING DEPOSIT

FOR A YEAR

06/08/2017

06/09/2017

950

HOBBS, JOAN

NO CONTACT FROM CUSTOMER

06/05/2017

06/12/2017

2245

ASHENBRENER,

ED

CUSTOMER IS BEING FORCED TO UPGRADE POLE FOR

SERVICE

06/05/2017

06/12/2017

2285

BACA,

STEPHANIE (911)

CUSTOMER CLAIMS THE COMPANY IS ASKING FOR DEPOSIT

AFTER THE FACT

06/12/2017

2287

MATHESON,

JOHN

QUESTIONS ABOUT BILLING FOR DIRECTORY ASSISTANCE

06/12/2017

2280

HIND, SYLVIA

CUSTOMER COMPLAINT WAS RESOLVED PRIOR TO

CONTACT WITH PUC

06/12/2017

2276

PLACE, WILLIAM

UNITED WATER CARE TO COVER THE AMOUNT UP FOR

DISCONNECTION

06/09/2017

06/12/2017

Friday, September 15, 2023

931

JONES, BUD

FREQUENT OUTAGES

05/31/2017

06/12/2017

948

BALDUS,

ANDREW

NOISE PROBLEM - VOICE QUALITY SERVICE??

06/05/2017

06/12/2017

2252

UNKNOWN,

DENISE

NO CONTACT FROM CUSTOMER

06/06/2017

06/12/2017

2282

BEEDLE,

ELISABETH

BILLING PRACTICES FOR ELECTRICITY - LEVEL PAY INCREASE

06/12/2017

2291

SONNENBERG,

DOUGLAS

INQUIRY: HOW DO YOU KNOW WHEN TO DIAL "1" FOR

LONG DISTANCE

06/13/2017

2266

NEWMAN, PAUL

INQUIRY RE RATE CASE-CONCERN ABOUT CROSS

CONNECTION PROGRAM

06/08/2017

06/13/2017

2277

WATERS,

CARMEN

COMPANY WANTS ARRNEMENT ON OLD BILL BEFORE

STARTING SERVICE

06/12/2017

06/13/2017

2256

LARAVE, AL

ALWAYS BUZZING ON CUSTOMER END

06/06/2017

06/13/2017

2264

COOPER,

PATRICIA

TRYING TO GET SERVICE PUT BACK HOW IT WAS

06/07/2017

06/13/2017

2267

MICKELSEN

FARMS

CUSTOMER WAS CHARGED $12,000 FOR DAMAGE TO

UNDERGROUND LINE.

06/08/2017

06/13/2017

2286

LINN, DAVID

SLOW DSL SPEED - UNABLE TO REACH TECH SUPPORT

06/12/2017

06/14/2017

2294

SESSIONS,

JEREMY

QUESTIONS ABOUT LINE EXTENSION COSTS

06/14/2017

2288

HARMSEN,

STEVE

CUSTOMER CLAIMS TO HAVE BEEN PLACED ON ANOTHER

RATE WITHOUT NOTICE

06/12/2017

06/14/2017

2292

ACHESON, GENE

OPPOSED TO REQUEST FOR RATE INCREASE - AVU--E-17-01

06/14/2017

2293

COX, RAYMOND

ELK CITY WATER AND SEWER - NO JURIS

06/14/2017

06/15/2017

3587

COVERT,

RACHAEL (911)

CUSTOMER WAS DISCONNECTED AFTER HE PAID WAS TOLD

HE WOULD PAY RECONNECT

06/15/2017

3593

CHARLES, JODY

(911)

CUSTOMER WOULD LIKE AN EXTENSION/ARRANGEMENT

06/15/2017

3589

WARD, COLLEEN

NON-JURISDICTIONAL COMPLAINT

06/15/2017

2284

BERRETT,

LORENA

QUESTIONS ABOUT DENIAL OF DAMAGE CLAIM

06/12/2017

06/15/2017

2289

WHITNEY, BILLY

CLOSED BANK ACCOUNT, DIDN'T CANCEL ELECTRONIC

PAYMENTS

06/13/2017

06/15/2017

Friday, September 15, 2023

4253

MUCHA, GERRY

HAS BEEN TRYING TO GET NEW SERVICE ESTABLISHED

WITHOUT SUCCESS

05/22/2017

06/15/2017

2279

HIMEBAUCH,

MIKE 911

MISSED PAYMENTS AND CHECKS NOT CASHED, POSSIBLE

SNIP

06/12/2017

06/16/2017

3595

HOLLAND &

HART

HAS QUESTIONS ABOUT SELLING SMALL POWER

GENERATION FACILITY

06/16/2017

3594

TIEXCERCENA,

MANUEL

DOOR TAGGED BECAUSE SOMEONE MISREPRESENTED

THEMSELVES AS HIM TO PAY

06/16/2017

3591

STUART,

SANDRA

CO TRIMMED TREE, LEFT ALL THE LIMBS AND DEBRIS ON

SITE

06/15/2017

06/19/2017

3592

MARLEY, STEVE

NO CONTACT, COULD NOT REACH

06/15/2017

06/19/2017

3585

FRENCH,

MARTIN

LANDLINE WILL BE OUT OF SERVICE UNTIL AUGUST (SW

ERROR-FIXED & RESTORED 6-16)

06/14/2017

06/19/2017

2283

LITTLE, NANCY

TRYING TO GET BILLING CORRECTED

06/12/2017

06/19/2017

3597

SABDO, BILL

INTERNET ONLY - NO JURIS

06/16/2017

06/19/2017

2278

INGRAM, CAROL

CONCERN OVER LOW HANGING LINES

06/12/2017

06/19/2017

2296

GRIFFETH, JOHN

INQUIRY: WANTS TO KNOW IF CO IS CHARGING ID

CUSTOMERS SIMILAR TO UTAH PROPOSAL

06/14/2017

06/19/2017

912

KIRKLAND,

RONDA

HIGH BILL AND UPSET ABOUT ADDITIONAL FEES AND

CHARGES

05/25/2017

06/19/2017

2281

MURPHY, JAMES

(911)

CUSTOMER CLAIMS SERVICE HAS BEEN OUT FOR 6 DAYS

06/12/2017

06/20/2017

3604

WOLF, JUELIE

REFERRED THE CUSTOMER TO EL-ADA

06/20/2017

3601

WATT, RUSSELL

NON REGULATED -COMPANY'S FAILURE TO PERFORM

THEIR LEGAL DUTIES

06/20/2017

947

SILVER VALLEY

COMMUNITY

CENTER

CUSTOMER CLAIMS TO HAVE GOTTEN A BILL FROM A PAST

CUSTOMER

06/02/2017

06/20/2017

3605

FERRY, NADINE

NON REGULATED -COMPANY INCREASED RATES WITHOUT

NOTICE

06/20/2017

3607

JESSUP, TAMMY

INQUIRY - OPTIONS FOR CONTESTING A RECONNECTION

FEE OF $150

06/21/2017

3608

BUCKLEY,

SARAH (911)

CUSTOMER CLAIMS TO HAVE DISCONNECT WITHOUT

NOTICE

06/21/2017

3609

LAVEY, KATE

POWER CABLE TEMPORARILY LAID ACROSS LAWNS AND A

STREET

06/21/2017

Friday, September 15, 2023

3603

LIDDELL,

JENNIFER

DOOR HANGER FIRST NOTICE THEY RECEIVED

06/20/2017

06/21/2017

2275

MC GOVERN,

LUKE

NEEDS NEW PAYMENT ARRANGEMENT

06/09/2017

06/21/2017

3610

PERKINS, GUY

CUSTOMER MADE PAYMENT ARRANGEMENT WITH SUEZ

06/21/2017

3614

KOTTAS,

JENNIFER

CUSTOMER WOULD LIKE TO KNOW ABOUT BOISE CITY

CODES

06/22/2017

2290

DOVEL, KELLY

QUESTIONS ABOUT REMOTE DISC AND RECONNECT

06/13/2017

06/22/2017

3616

KORBAY,

JEREMY

CUSTOMER OBJECTS TO PRORATING A PARTIAL MONTHS

BILL

06/22/2017

3598

WILDE, BRENT

CLAIMS FRONITER INSTALLER BROKE UNDERGROUND

CABLE SATELITE CABLE

06/16/2017

06/22/2017

3586

JONES, CAMILLA

INQUIRY: 411 DIRECTORY INFORMATION IS INCORRECT -

NEED MORE INFO FROM CUST

06/15/2017

06/22/2017

3596

NAYLOR,

MICHAEL

CUSTOMER WOULD LIKE HIS VOICE LINE REPAIRED

06/16/2017

06/22/2017

3588

GLADSON,

SONNY

NEEDS MEDICAL CERTIFICATE AND PAYMENT ASSISTANCE

06/15/2017

06/23/2017

3622

CARLOCK, RYAN

TRYING TO SET UP ARRANGEMENT

06/26/2017

3627

SHOEMAUKER,

MEL

TRYING TO KEEP SERVICE ON

06/26/2017

3623

KENT, DONNY

COLLECTIONS ON TWO YEAR OLD BILL

06/26/2017

3621

DORAZI, JESSICA

INQUIRY - SURCHARGES FOR HOMEOWNERS OF BRAIN

WATER CO AFTER HOOK-UP

06/23/2017

06/26/2017

3631

GARDOSKI,

MARK

PROBLEMS W/ SCHEDULING A TECH VISIT

06/26/2017

929

WAITE, EMILY

TRYING TO GET DROP BURRIED

05/30/2017

06/27/2017

3640

ATKINS, RON

MEANT TO CALL COMPANY

06/27/2017

2272

KIMBACH, CARL

POSSIBLE INCORRECT RATE SCHEDULE

06/09/2017

06/27/2017

4891

BRAHMA

GROUP, INC.

INQUIRY: CAN THE COMPANY INSTALL GAS LINES

06/27/2017

3638

MITCHELL, DELIA

CALLED THE PUC BY MISTAKE

06/27/2017

3612

GEHRUNG, ERIC

ONGONNG OUTAGES WITH NO LONG-TERM SOLUTION

06/21/2017

06/27/2017

Friday, September 15, 2023

3626

GAU, ANGIE

INQUIRY - DID TAXES/SURECHARGES GO UP?

06/26/2017

06/27/2017

4897

MAYLOR,

MICHAEL

CUSTOMER HAD THINGS UNDER CONTROL BY THE TIME I

CALLED

06/28/2017

3630

REYNA,

RICHARD

CLOSED WITHOUT CONTACT - NO RESPONSE TO

MESSAGES

06/26/2017

06/28/2017

3637

DAVIS, GREG

RV PARK - NO JURIS

06/26/2017

06/28/2017

4896

SANCHEZ,

PRISCILLA (911)

NAMPA CITY WATER, NON REGULATED - BILL IS IN

LANDLORDS NAME

06/28/2017

4898

MC CANNAHAN,

KATHRYN

CHEATGRASS GROWING UNDER POWER LINES ON COUNTY

LAND

06/28/2017

4245

LARSON, FRED

DAMAGE CLAIM WAS DENIED BY IPC (CLAIM NO. W-095-

2017)

05/19/2017

06/28/2017

2244

REYNOLDS,

MARK

CUSTOMER IS COMPLAINING ABOUT LOW POWER LINES

06/05/2017

06/28/2017

4895

DOUGLAS, JACK

PAID BILL AND WANTS TO BE RECONNECTED

06/28/2017

3599

SIEFKEN,

MYRTLE

KEEPS CALLING REPAIR BUT PHONE DOESN'T GET FIXED

06/19/2017

06/28/2017

4893

WOLF,

DOROTHY

QUESITONS ABOUT TH ECLASS ACTION SUIT FILED IN

IDAHO

06/28/2017

4899

DELOERA, ZACK

INQUIRY: CONTRACTOR WANTS TO USE CENTURYLINK

CONDUIT TO INSTALL FIBER OPTIC LINE

06/28/2017

3633

HARRIS, KATHY

OUTAGE 13 DAYS-COMPANY CLOSED REPAIR TICKET W/O

NOTICE AND DIDN'T SHOW FOR APPT.

06/26/2017

06/29/2017

3624

BALL, CONNIE

(911)

CUSTOMER NEEDS MORE TIME TO WORK WITH AGENCIES

06/26/2017

06/29/2017

4894

BRAMHALL,

WILLIAM

NO CONTACT, THEY DID NOT RETURN MESSAGES

06/28/2017

06/29/2017

3625

EDWARDS,

RICHARD (911)

CUSTOMER CLAIMS TO NOT HAVE SERVICE IN AM

06/26/2017

06/29/2017

4903

DICKSON, DANE

ISSUE WITH NCO FOR OVERPAYMENT OF SERVICE REQUEST

06/29/2017

06/30/2017

3617

HARLEE,

YVONNE

NEEDS PAYMENT ARRANGMENT AND ASSISTANCE

06/22/2017

06/30/2017

4912

SILVA, TINA

CONTRACTOR INSTALLING METER DAMAGED SPRINKLER

SYSTEM

06/30/2017

4910

UNKNOWN,

UNKNOWN

UNABLE TO CONTACT

06/30/2017

Friday, September 15, 2023

4909

JONES, JOANNE

IMPATIENT WITH ONGOING OUTAGE, WORRIED ABOUT

OTHERS

06/30/2017

4902

WORLEY, LANCE

ROBOCALLS

06/29/2017

06/30/2017

3615

BROWN, RANDY

WAITING THREE MONTHS AND STILL NOW NEW SERVICE

06/22/2017

06/30/2017

3628

MILLER, JOHN

CO. OUT OF LINES, CANNOT PROVIDE NEW SERVICE OR

PORT OLD NUMBER

06/26/2017

07/03/2017

3628

MILLER, JOHN

CO. OUT OF LINES, CANNOT PROVIDE NEW SERVICE OR

PORT OLD NUMBER

06/26/2017

07/03/2017

3619

REALTY ONE

CENTRE OF

BOISE INC

SIDEWALK WAS RIPPED UP AND REPLACED WITH ASPHALT

06/23/2017

07/03/2017

2253

WOOLSEY,

CINDY

CONSUMER WANTS NEWLY INSTALLED STREETLIGHT

REMOVED

06/06/2017

07/03/2017

4917

NORTH, BLAINE

NON REGULATED - $50 LATE FEE CHARGED ON $100 PAST

DUE AMOUNT

07/03/2017

4906

BRADSHAW,

SCOTT

BILLING ISSUES WITH 3 NON-REGULATED UTILITIES

06/29/2017

07/03/2017

4904

JENSEN, TERRY

NO CONTACT FROM CUSTOMER

06/29/2017

07/05/2017

4924

MASONHEIMER,

STEVE

RECEIVED CHECK - FORWARD TO COMPANY (IPC-E)

07/05/2017

4915

GAFFORD,

ANGELA

EMAILED ID WAS NOT LEGIBLE

06/30/2017

07/05/2017

4892

WEIDLER,

MICHELLE

DID NOT RECEIVE BILL FOR 4 MONTHS

06/27/2017

07/05/2017

4905

BROADFOOT,

JERRY

GARBAGE TRUCK APPEARS TO HAVE HIT PEDISTAL

06/29/2017

07/05/2017

4914

THOMPSON,

PEGGY 911

LONG OUTAGE & CN'T GET INFO FROM COMPANY

06/30/2017

07/05/2017

3632

STEINER,

ASHLEY

CUSTOMER DID NOT RETURN PHONE CALLS - TRYING TO

GET SERVICE HOOKED UP?

06/26/2017

07/05/2017

3639

FREY, STEVE

(911)

PHONE SERVICE OUT FOR A 8 DAYS

06/27/2017

07/06/2017

4900

CSB

CLAIMS NO CONTRACT WAS AGREED AS ACCOUNT WAS

NOT UNDER CONTRACT

06/28/2017

07/06/2017

4920

SMITH,

BARBARA (911)

CUSTOMER STOPPED PAYING FOR SERVICES NOT

SUSCRIBED TO

07/03/2017

07/06/2017

4920

SMITH,

BARBARA (911)

CUSTOMER STOPPED PAYING FOR SERVICES NOT

SUSCRIBED TO

07/03/2017

07/06/2017

Friday, September 15, 2023

4908

OLSON, CONNIE

PHONE SERVICE OUT FOR ALMOST TWO WEEKS

06/30/2017

07/06/2017

4932

BOISE CITY

SCHOOLS

CUSTOMER WILL CONTACT PUC IF THEY WISH TO FILE

COMPLAINT

07/06/2017

4927

CORPENO,

JOHANA (911)

NEEDS PAYMENT ASSISTANCE

07/05/2017

07/06/2017

4934

FLECK, RITA

CUSTOMER WOULD LIKE INFO ABOUT LIFELINE

07/06/2017

4925

BREINER, JERRI

TOO MANY BROKEN ARRANGEMENTS

07/05/2017

07/07/2017

4913

MC GLOTHEN,

ROBERTA (911)

NEEDS PAYMENT ASSISTANCE & PAYMENT ARRANGEMENT

06/30/2017

07/07/2017

3611

BOTHMER,

ROBERT

PROPERTY DAMAGE DUE TO CONSTRUCTION OF NEW

MAINS

06/21/2017

07/07/2017

4931

HILL, DIANNE

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/05/2017

07/07/2017

4921

AIELLO, RACHEL

CLAIMS COMPANY CANCELLED SERVICE WITHOUT

AUTHORIZATION

07/05/2017

07/07/2017

3634

BECKER, JOHN

CUSTOMER IS ATTEMPTING TO HAVE HIS BILLING

CORRECTED

06/26/2017

07/10/2017

4935

BAUER RYAN

PLLC (911)

FAX LINE HAS BEEN DOWN SINCE MID JUNE

07/06/2017

07/10/2017

3602

BROWN,

MARTIN J. (911)

COMPANY WONT FIX PHONE FOR APPROX. 10 DAYS

06/20/2017

07/10/2017

4942

WILLMUS, JOE

CUSTOMER IS UPSET WITH HOMESERVEUSA'S LEAK GUARD

ADS

07/10/2017

4933

MACIAS, ELSIE

THOUGHT LETTER RECEIVED WAS A DISCONNECTION

NOTICE BUT IT WAS NOT

07/06/2017

07/10/2017

281

UNKNOWN,

LORAINE

CONSUMER WAS LOOKING FOR THE ILLINOIS

COMMISSION, NOT IDAHO

07/10/2017

4944

COUCH, MILLY

INQUIRY - ASSISTANCE TO HELP PAY NEIGHBORS WATER

BILL

07/10/2017

4945

HOVEN, TINA

MARIE

QUESTIONS ABOUT POSSIBLE POWER PLANT IN GARDEN

VALLEY

07/10/2017

4936

WILKINSON,

SAMUEL

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/06/2017

07/11/2017

4928

ARKOOSH,

JOHN

WANTED INFORMATION REGARDING SHOROCK HYDRO,

INC.

07/05/2017

07/11/2017

4937

MC INTIRE,

BRITNEY

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/06/2017

07/11/2017

Friday, September 15, 2023

4941

REINKE, DOUG

CUSTOMER ACTIVE ACCOUNT PLACED IN APPLICANTS

NAME

07/10/2017

07/11/2017

292

BELL, REP.

MAXINE

CONSTITUENT QUESTIONS RE STRAIGHT TALK WIRELESS

07/11/2017

282

PAINTER,

STEVEN

CASE COMMENT

07/11/2017

3613

WILSON,

RICHARD

EXTENDED SERVICE OUTAGE

06/21/2017

07/11/2017

4890

BOYD, BONNIE

CUSTOMER IS EXPERIENCING INTERMITTENT OUTAGES

06/27/2017

07/11/2017

4242

OSBORN DRUG

UPSET OVER CONTINUAL LOSS OF PHONE SERVICE

05/18/2017

07/12/2017

4929

CURTIS, DON

RECEIVED A BILL FOR $711, IN HOME LESS THAN A MONTH

07/05/2017

07/12/2017

287

EIGUREN, ROY

LOOKING FOR COVERAGE MAPS AND HAS PURPA

QUESTIONS

07/11/2017

07/12/2017

4938

HANCOCK,

CHRIS

DID NOT RETURN VOICE MAIL MESSAGES LEFT FOR CALL

BACK

07/07/2017

07/12/2017

4940

JOURNIGAN,

MARK

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE

07/10/2017

07/12/2017

3590

SURE CLEAN

CAR WASH

CLAIMS INSATLLED TRANSFORMER IS NOT ADEQUATE TO

SUPPORT PEAK LOAD

06/15/2017

07/12/2017

305

TALL,

COURTNEY

RECEIVED CALL FROM UTILITY, TRYING TO CALL THEM BACK

07/13/2017

4911

MC EWEN,

ERNIE

INCORRECT LTG (LINE TREATMENT GROUP) ON THE

CUSTOMER'S LINE

06/30/2017

07/13/2017

4922

ADAMS, OLIVIA

INQUIRY: ARE BILLING ISSUES FINALLY RESOLVED?

07/05/2017

07/13/2017

304

HUGHES, LARRY

CUSTOMER HAS INTERMITTENT SERVICE AND BAD VOICE

QUALITY

07/13/2017

290

SORENSON,

VIRGINIA

ANONYMOUS INQUIRY: IPC VEHICLE HAS AN ASSAULT

RIFLE IN THE GUN RACK-GREASE GUN

07/11/2017

07/13/2017

293

PLAIZIER,

DAVID

BEING BILLED FOR UNDEVELOPLED LOT AFTER 31-YEARS OF

OWNERSHIP?

07/12/2017

07/13/2017

303

CORBIN, PAULA

DOESNT LIKE LONGER THAN 30 DAY BILL CYCLES

07/13/2017

296

HOFFMAN,

DAVID

NOT HAPPY ABOUT CO TRIMMING TREES

07/12/2017

07/14/2017

301

MISMER, PETER

CLAIMS VA WAS IN DISCUSSION WITH IDAHO POWER BUT

STILL DISCONNECTED

07/12/2017

07/14/2017

Friday, September 15, 2023

307

KOVACH, MILAN

WOULD LIKE TO KNOW MORE ABOUT NET-METERING

07/14/2017

284

THOMSEN,

MARY (911)

CUSTOMER HAS NOT HAD SERVICE SINCE 06/16/2017

07/11/2017

07/14/2017

297

HUGHES, LARRY

(911)

CLAIMS COMPANY FAILS TO FOLLOW-THROUGH ON FIXING

THE ISSUE

07/12/2017

07/14/2017

313

KLEIN, CHRIS

NON-JURISDICTIONAL COMPLAINT

07/17/2017

4939

OLAH, JAMES

(911)

CUSTOMER HAS NOT HAD SERVICE SINCE 06/06/2017

07/07/2017

07/17/2017

309

LARSON,

CHRISTIN

NEEDS WEATHERIZATION ON HIS HOUSE (CCOA - METRO

COMMUNITY SERVICES)

07/14/2017

07/17/2017

310

CROSSINGS

WINERY

GOT A CALL FROM SCAMMERS

07/17/2017

294

REBOLO,

PAMELA

PAYMENTS SHOWING LATER THAN SCHEDULED DATES

07/12/2017

07/17/2017

312

TURNBOW,

NICHOLAS

BILL NOT ARRIVING TO PO BOX

07/17/2017

4901

ANONYMOUS

CLAIMS MULTIPLE RV PARKS ARE MASTER METERED AND

CHARGING HIGHER RATES

06/28/2017

07/17/2017

4919

TURK, ABBY

(911)

CUSTOMER WAS DISCONNECTED WHILE ON A TRIP

07/03/2017

07/17/2017

319

TRIBBLE,

KATHERINE

NEEDS AN ARRANGEMENT TO CANCEL DISCONNECTION

07/18/2017

4930

NOLL, CRAIG

OUT OF SERVICE EVEN AFTER CABLE REPAIR

07/05/2017

07/18/2017

308

QUINN, JOHN

(911)

WITHOUT PHONE SERVICE SINCE 7-12-17 - 4TH TIME SINCE

1-1-17

07/14/2017

07/18/2017

321

MEYER,

COURTNEY

NEEDS OTHER ASSISTANCE, USED UNITED WATER CARES

LAST JULY

07/18/2017

317

NAYLOR,

MICHAEL

CUSTOMER WOULD LIKE TO DISCONTINUE SERVICE

07/18/2017

331

CLARKE,

DONALD

INQUIRY: NO CALLER ID LISTED ON VARIOUS INCOMING

CALLS

07/19/2017

299

CLARK, PATTY

CO SAYS CANT CONNECT UNTIL AUG 3

07/12/2017

07/19/2017

328

VAN WAGNER,

DUSTIN 911

NON-PAYMENT OF DEPOSIT LEADS TO A DISCONNECTION

07/19/2017

295

LITTLE LOST

RIVER LAND &

CATTLE CO.

NEW IRRIGATION POLICY CAUSING HARDSHIP-HOLDING

$58,000 DEPOSIT FOR 1-YEAR

07/12/2017

07/19/2017

Friday, September 15, 2023

324

GOLLER,

CHARLYNN -

911

TRYING TO WORK OUT AN ARRANGEMENT

07/19/2017

325

KENSINGTON AT

NORTHPOINTE

CLOSED WITHOUT CONTACT

07/19/2017

318

UNKNOWN

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/18/2017

07/19/2017

3600

BRAVO, STEVEN

ORDER WAS PLACED IN FEBRUARY TO PROVIDE CUSTOMER

WITH LANDLINE

06/19/2017

07/20/2017

3635

POWER, APRIL

WANTS A PARTICULAR PHONE NUMBER FOR A BUSINESS

(??)

06/26/2017

07/20/2017

1569

WILLIAMS, RICK

QUESTION ABOUT PROPOSED PURCHASE AND

WEATHERIZATION

07/20/2017

330

RILEY, KERRI

TRYING TO RESTORE SERVICE

07/19/2017

07/20/2017

335

WORTHEN,

WAYNE

QUESTIONS ON HELLS CANYON RELICENSING AND NET

METERING

07/20/2017

332

STERLING,

TABATHA (911)

DISCONNECTED AFTER MAKING PAYMENT - RESOLVED BY

CUSTOMER

07/19/2017

07/20/2017

322

NICHOLSON,

SHERRI

CUSTOMER WAS CHARGED ETF EVEN THOUGH SHE WAS

TOLD SHE WOULDN'T

07/18/2017

07/20/2017

336

ANDERSON,

OLIVIA (911)

THOUGHT DISCONNECTION WAS SCHEDULED BUT WAS

ONLY A REMINDER NOTICE

07/20/2017

07/21/2017

302

PIERSON,

KATHLEEN

$430 LEVELIZED PAYMENT AND $639 MONTHLY INCOME,

REVISED PAYMENT TO $408

07/12/2017

07/21/2017

334

GRIFFITHS,

DEBRA

INQUIRY - WATER GRANTS & PRIVATE WELLS

07/20/2017

07/24/2017

300

ROWE, RANDY

BILLED FOR UNDEVELOPED LOT AND BILLING DISCREPANCY

ON ANOTHER LOT

07/12/2017

07/24/2017

3606

NIEGEL, BILL

NOT RECEIVING BILL

06/21/2017

07/24/2017

320

ATNKEL,

MICHAEL

LD AND OTHER SERVICES ADDED

07/18/2017

07/24/2017

326

GRIGGS, JOHN

(911)

PHONE SERVICE OUT SINCE 7-18 AND WOULD LIKE

RESTORATION SOONER THAN 7-25

07/19/2017

07/24/2017

289

WEIBLE, JUDY

COMPANY IS CHARGING $4.50 TO MAKE A PAYMENT BY

PHONE

07/11/2017

07/24/2017

327

ADAMS, RICK

(911)

COMPANY CHARGED MORE THAN CUSTOMER WAS

QUOTED - CAN'T AFFORD THE BILL

07/19/2017

07/25/2017

4916

LOWDER,

ROBERT (911)

PHONE SERVICE HAS BEEN OUT FOR 2 WEEKS

07/03/2017

07/25/2017

Friday, September 15, 2023

3629

BARNETT, JOE

(911)

CUSTOMER IS CURRENTLY WITHOUT POWER

06/26/2017

07/25/2017

2258

DONAHOO,

KENTON

HOOK UP QUOTE CONSIDERABLY HIGHER THAN PREVIOUS

YEAR

06/06/2017

07/25/2017

333

KELLOGG,

AARON

CUSTOMER'S EMC WAS DENIED

07/20/2017

07/25/2017

1572

UNKNOWN

UNABLE TO GET IN TOUCH WITH CUSTOMER

07/24/2017

07/25/2017

1576

BARTLETT,

MICHELE

CITY OF TWIN FALLS - NO JURISDICTION

07/25/2017

1577

MARTINEZ,

DALILA

NON-REGULATED UTILITY COMPLAINT

07/25/2017

1578

SCHMIDT, WES

CITY OF HUETTER, NON REGULATED - CANNOT CONTACT

THE CITY TO COMPLAIN

07/25/2017

1570

ANDIADE,

CRYSTAL

NO CONTACT FROM CUSTOMER

07/20/2017

07/25/2017

4943

MASSEY, WADE

REVIEW BILLING AND PAYMENT OPTIONS WITH THE

CUSTOMER

07/10/2017

07/26/2017

1571

WATERFRONT

PROPERTY

MANAGEMENT

PROBLEMS WITH CONTRACTOR FOR CABLE AND INTERNET

SERVICES

07/21/2017

07/26/2017

1587

GRESS, ROSE

TRYING TO RESTORE SERVICE

07/26/2017

1573

EASTERLY,

JASON

NO CONTACT, THEY DID NOT RETURN MESSAGES

07/24/2017

07/26/2017

1583

MIHN

LOOKING FOR OLD COMMISSION ORDER

07/26/2017

1582

BENSON, DAVID

INQUIRY: CUSTOMER CONCERNED ABOUT HYDRO ONE

PURCHASE OF AVISTA

07/26/2017

1584

MILLGAN, MIKE

TRYING TO GET SERVICE RESTORED FOR CLIENT

07/26/2017

311

JACOBSEN,

KEVIN (911)

POOR LINE QUALITY / LONG WAIT FOR REPAIRS

07/17/2017

07/26/2017

1589

BURT, RYAN

CUSTOMER PREFERS SPLIT AREA CODE OVERLAY

07/26/2017

285

WITHALL,

VIRGINIA

SERVICE PROBLEMS, POSSIBLE CRAMMING OR

UNNECESSARY UPGRADES IN SERVICE

07/11/2017

07/26/2017

1585

ESSENTIAL

SKINCARE

POSSIBLE PORTING, LIKELY CALL FORWARDING

07/26/2017

Friday, September 15, 2023

4926

GREENBRIAR

FOODS

COMPANY COULD NOT PROVIDE SERVICE BUT WANTS TO

COLLECT ETF

07/05/2017

07/26/2017

1590

PETRO, NICK

CUSTOMERS WANTED INFO ABOUT NEW AREA CODE

07/27/2017

1591

O REILLLY, TARA

INQUIRY - WHAT OTHER COMPANIES PROVIDE PHONE AND

INTERNET SERVICE

07/27/2017

1579

ALLRED, ALEX

WEBSITE SAYS ONE THING, REPS SAY ANOTHER

07/25/2017

07/27/2017

306

PRICE, DALE

IRRIGATOR - NEW IRRIGATION SECURITY DEPOSIT POLICY &

BILLING QUESTION

07/13/2017

07/27/2017

4923

JOHNS, GREG

FLUCTUATIONS IN SERVICE IS CAUSING CUSTOMER

EQUIPMENT TO FAIL

07/05/2017

07/27/2017

283

BRITT, DANIEL

CUSTOMER DOES NOT BELIEVE THAT HE SHOULD PAY FOR

SERVICE LINE IN HIS HOME

07/11/2017

07/27/2017

1593

DEEVER, STAR

CUSTOMER IS BEING CHARGED RECONNECT TO AVOID

DISCONNECT

07/27/2017

1575

HARRIS, BRETT

BAD NUMBER

07/25/2017

07/28/2017

1595

ANN, EVAN

QUESTIONS ABOUT AVISTA SERVICE TERRITORY?

07/28/2017

1596

WEBBER, TOM

WANTED 911 ACCESS AFTER PHONE DISCONNECT

07/28/2017

1580

DAVIS, VICTORIA

(911)

NEEDS PAYMENT ASSISTANCE

07/26/2017

07/28/2017

1592

ANDREW,

ALLAN

WOULD LIKE SOCIAL SECURITY NUMBER REMOVED FROM

ACCOUNT

07/27/2017

07/28/2017

1588

BURKETT, LYNN

911

POSSIBLE DISCONNECTION OF RV PARK

07/26/2017

07/31/2017

1600

HAMILTON, JEFF

QUESTIONS ABOUT POLE ATTACHMENTS

07/31/2017

1606

KIESTER, RON

WORRIED ABOUT NEW CELL TOWER

08/01/2017

1603

DOLIER, BILL

DECEASED MOTHER IN LAW'S ACCOUNT SHUT OFF

WITHOUT NOTICE

08/01/2017

1605

CAVE, PATRICK

QUESTIONS ABOUT THE AVISTA SALE

08/01/2017

1599

SPIERS, JIM

NOT HAPPY ABOUT TIMING OF SHEDULED OUTAGE

07/31/2017

08/01/2017

1604

ELAM, JANICE

QUESTIONS ABOUT DIALING LONG DISTANCE WITH NEW

AREA CODE

08/01/2017

1598

KELLY,

KATHLEEN

REQUESTED CANCELLATION OF LEAK GUARD BUT STILL

BEING BILLED

07/28/2017

08/01/2017

1614

VENTRE, BILL

QUESTIONS ABOUT NEW AREA CODE AND HOW THAT WILL

AFFECT DIALING

08/02/2017

286

STEWART,

DENNIS

FACILITIES NOT ACTIVE IN NEW SUBDIVISION

07/11/2017

08/02/2017

Friday, September 15, 2023

1611

BIRD, MATT

QUESTIONS ABOUT USING PROPERTY FOR SOLAR FARM

08/02/2017

1616

BENNETT, KRIS

THOUGHT SHE WAS CALLING THE COMPANY

08/02/2017

1613

HELMICK,

CAROL

INQUIRY - PROCESS FOR DISCONNECTIONS

08/02/2017

329

RENNOLDS,

JAMES

THINKS DSL IS SLOWER THAN ADVERTISED

07/19/2017

08/02/2017

315

MULQUEEN,

JOAN

INQUIRY: ITSAP/LIFELINE RECERTIFICATION BY PHONE

07/17/2017

08/02/2017

298

PERKINS,

CHARLES

BILLED FOR TWO LINES - HAS ONLY ONE LINE - NEEDS ONE

CANCELLED AND CREDITED

07/12/2017

08/03/2017

1609

LAVINE,

CRYSTAL 911

NEEDS CLB, LANDLORD GAVE THREE DAY NOTICE BECAUSE

OF DISCONNECTION NOTICE

08/02/2017

08/03/2017

2914

UNKNOWN,

SILVIA

TRYING TO GET SERVICE RESTORED, WONT DO IT TILL

TOMORROW

08/03/2017

1617

GOODWIN,

JERRI KAY

NOT HAPPY WITH HOW ADDRESS IN OREGON WAS

HANDLED

08/03/2017

1621

GAHLEY,

MANDY

WANTS PAYMENT REFUNDED AND ARRANGEMENT SET UP

08/03/2017

1619

GUNNEL, BOBBI

CUSTOMER WANTS IPC TO DENY SQUATTERS SERVICE

08/03/2017

288

ROEMER, RON

IUSF CHARGES

07/11/2017

08/03/2017

288

ROEMER, RON

IUSF CHARGES

07/11/2017

08/03/2017

1608

SAWYERS, MARY

PORTING PROBLEMS WITH MISMATCHED ADDRESSES

08/02/2017

08/03/2017

3618

MILLER, ROBERT

FREQUENT OUTAGES; WAS TOLD CABLE IS BAD

06/23/2017

08/03/2017

3636

CONRAD, JAMES

CALLER ID NOT WORKING

06/27/2017

08/03/2017

1610

BRIDGE, JOE

INQUIRY - WHO SUPPLIES WATER TO COMMUNITY

08/02/2017

08/03/2017

2916

HARTVIGSEN,

TERRY

NO JURISDICITONAL COMPLAINT

08/04/2017

1622

TURNER, ANITA

(911)

CLAIMS THAT THE POWER WAS DISCONNECTED WITHOUT

NOTICE

08/03/2017

08/04/2017

2917

DRAKE, MARY

GENERATOR IS OUT OF FUEL AGAIN

08/04/2017

2920

IDAHO

DEPARTMENT

OF LANDS

INQUIRY - REQUIRED MIMIMUM HEIGHT OF AN ABOVE

GROUND LINE

08/04/2017

08/07/2017

Friday, September 15, 2023

2924

SCHUNKE,

DAVID

INQUIRY - CAN SUEZ-WATER PROVIDE SERVICE TO THREE

RENTAL HOUSES

08/07/2017

2928

SAMPSON,

SANDY

ANNUAL ADJUSTMENT EXPLANATION 2.0

08/07/2017

1597

LADD, ROBERT

911

ARRANGEMENT POSSIBLE, CUSTOMER WON'T CALL BACK,

HASN'T MADE ANY PAYMENT

07/28/2017

08/07/2017

2922

O RULLIAN,

CHARLENE

10 DIGIT DIALING/AREA CODE_USING 208 - GETS ERROR

MESSAGE TO "DIAL THE AREA CODE

08/07/2017

2930

WILLCOXON,

ORIE

NON REGULATED - RESIDENTIAL SERV. DISCONNECT FOR

PAST DUE BUSINESS ACCT.

08/07/2017

1601

MULBARGER,

PETER

BILLED FOR SERVICE ON A CANCELLED ACCOUNT

07/31/2017

08/07/2017

2939

HANEBUTCH,

BILL

10 DIGIT DIALING/AREA CODE

08/08/2017

2919

BUXTON,

WILLIAM

COMPANY WON'T HONOR TERMS AND CONDITIONS

DISCUSSED IN PHONE CALL

08/04/2017

08/08/2017

2938

CHESROW, AL

INTERNET DOWN MORE THAN A DAY

08/08/2017

2295

SAGLE WOODS

LLC -JOHNSON,

KRISTIN

GENERAL IEN FILED BY COMPANY FOR PAST BILL, PROPERTY

HAS A WELL

06/14/2017

08/08/2017

2295

SAGLE WOODS

LLC -JOHNSON,

KRISTIN

GENERAL IEN FILED BY COMPANY FOR PAST BILL, PROPERTY

HAS A WELL

06/14/2017

08/08/2017

2295

SAGLE WOODS

LLC -JOHNSON,

KRISTIN

GENERAL IEN FILED BY COMPANY FOR PAST BILL, PROPERTY

HAS A WELL

06/14/2017

08/08/2017

2944

WILLARD,

JOSHUA

RESOLVED PRIOR TO CONTACT

08/08/2017

2935

AL-BIDERY,

SALAH

PAYMENT FOR PREVIOUS BILL TRANSFERRED TO NEW

ACCOUINT SENT TO IPUC

08/08/2017

2937

GUEVAR,

ADRIANNA

NOTUS WATER COMPANY, NON REGULATED -

DISCREPANCY USAGE_BILL

08/08/2017

2958

SARNI, CARRIE

CONSUMER WANTS TO KNOW ID REQUIREMENTS TO

START SERVICE

08/09/2017

2959

KURTZ, ERIC

10 DIGIT DIALING/AREA CODE STUPID IDEA, THIS IS

INSANE

08/09/2017

2929

HILL, DAVID

(911)

CUSTOMER DID NOT RECEIVE DISCONNECT NOTICE

08/07/2017

08/09/2017

2913

REESE, ROGER

MISSED 90-DAY PERIOD BUT WOULD LIKE CONSIDERATION

OF REBATES OFFERED

08/03/2017

08/09/2017

Friday, September 15, 2023

2932

CARPENTER,

WAYNE

INQUIRY ON SMART METER SYSTEM COMMUNICATION.

08/07/2017

08/09/2017

2927

HODGES, EMILY

CLOSED WITHOUT CONTACT

08/07/2017

08/09/2017

2945

MARTINEZ,

FRANKLIN

10 DIGIT DIALING/AREA CODE_CONSUMER COULD NOT

CALL MULTIPLE #S IN THE BOISE AREA

08/08/2017

08/09/2017

2934

GOULEY,

RICHARD

ISSUES RESOLVED BEFORE THE PUC CALLED THE CUSTOMER

08/08/2017

08/09/2017

1612

WATERS,

CARMEN

REQUESTING LEAK ADJUSTMENT

08/02/2017

08/09/2017

2961

SIDEHOW

TATOO

POSSIBLY DISCONNECTED WITHOUT NOTICE, THERE WAS A

DOOR HANGER

08/09/2017

1586

ASUMENDI,

JULIE

CUSTOMER OBJECTS TO THE WAY SHE WAS TREATED

07/26/2017

08/09/2017

2950

SILICH,

JENNIFER 911

DISCONNECTION NOTICE, NEEDS A PAYMENT

ARRANGEMENT, BILLING INCORRECT

08/08/2017

08/10/2017

2926

HAFNER, ESTER

(911)

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #

08/07/2017

08/10/2017

2946

CITY OF RIGBY

(911)

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS PEOPLE

NOT ABLE TO REACH BUSS. IN CITY

08/08/2017

08/10/2017

2955

D & S

ELECTRICAL

SUPPLY CO (911)

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS, PEOPLE

UNABLE TO REACH BUSS FOR DAYS

08/09/2017

08/10/2017

4258

DRYSDALE,

THOMAS

GAS OFF FOR MAINTENANCE, NOT TURNED BACK ON, NO

NOTICE EXCEPT ON DOOR

08/10/2017

2966

VAN ZANBEEK,

DIANNE

GOOGLE PROFILE OF A MOBILE HOME PARK HAS THE

CUSTOMER'S PHONE NUMBER IN IT

08/10/2017

1615

COSSON,

SHERYL

HIGH BILL LIKELY RELATED TO EQUIPMENT PROBLEMS

08/02/2017

08/10/2017

4260

BISSEGGER,

LONY

CUSTOMER SENT COPY OF ID TO COMMISSION

08/11/2017

4265

BLUE RIBBON

SOLAR

INQUIRY - PROPOSED NET METERING RATE CHANGES

08/11/2017

2940

JOHNSON,

JOHN

10 DIGIT DIALING/AREA CODE

08/08/2017

08/11/2017

2941

CARLSON,

SHELBY 911

10 DIGIT DIALING/AREA CODE

08/08/2017

08/11/2017

Friday, September 15, 2023

2925

CROW, LEVI

10 DIGIT DIALING PROBLEMS

08/07/2017

08/11/2017

2947

MAPLE HILLS

MOBILE HOME

PARK

NEED RATE SCHEDULE FOR MOBILE HOME PARK

08/08/2017

08/11/2017

2947

MAPLE HILLS

MOBILE HOME

PARK

NEED RATE SCHEDULE FOR MOBILE HOME PARK

08/08/2017

08/11/2017

1620

TOUSIGNANT,

PETER

DOES NOT LIKE A FORIEGN ENTITY OWNING THE COMPANY

08/03/2017

08/11/2017

1581

WASS, MARK

PROBLEMS WITH SERVICE TO THE MARINA

07/26/2017

08/11/2017

2933

MAY, REINOLD

INTERNET ONLY - PERFORMANCE OF INTERNET - NO JURIS

08/08/2017

08/11/2017

4269

SMITH, DAVID

QUESTIONING WHY THERE ISN'T MORE PROVIDERS IN HIS

AREA

08/14/2017

4273

FOTI, JESS

NON-JURISDICITONAL COMPLAINT

08/14/2017

2954

KIESSER,

CONNIE (911)

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #

08/09/2017

08/14/2017

1594

BAIRD, ROBERT

PROBLEMS CALLING, AND CALLER CANT HEAR THEM

07/27/2017

08/14/2017

4274

RURAL

TELEPHONE

COMPANY

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #

08/09/2017

08/14/2017

4257

POWERS CANDY

CO., INC. (911)

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #

08/10/2017

08/14/2017

2962

RICHARDSON

CONCRETE INC

(911)

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS, PEOPLE

UNABLE TO REACH BUSS FOR DAYS

08/09/2017

08/14/2017

1602

HOLDER, BILLY

CUSTOMER CLAIMS HIS BILL IS UNUSUALLY HIGH

08/01/2017

08/14/2017

2915

KRATZER, JAYNE

CLAIMS GROUND TRANSFORMER IS SINKING AND

COLLECTING WATER

08/04/2017

08/14/2017

4270

REYNA,

RICHARD

LOOKING FOR ASSISTANCE

08/14/2017

4271

FABELA,

JENNIFER (911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

08/14/2017

4272

UNKNOWN,

MARLEY

NON-JURISDICTIONAL COMPLAINT

08/14/2017

4268

DIAMOND LILS

UPSET THAT RATES JUMPED FROM $135 TO $450 A MONTH

08/11/2017

08/14/2017

4283

MURPHY, BRAD

NO CONTACT, HAVE THE WRONG NUMBER

08/15/2017

Friday, September 15, 2023

4276

BYRD, NORMAN

CABLE ONE, NON REGULATED - CONTRACTOR LEFT LINES

LAYING ON THE GROUND

08/14/2017

08/15/2017

4277

PEAVEY-DERR,

JUDY

UNABLE TO GET IN TOUCH WITH CUSTOMER

08/14/2017

08/15/2017

2953

HAENDEN,

GLENN

TRYING TO GET DISH TO REMOVE EQUIPMENT FROM

HOUSE

08/09/2017

08/15/2017

4262

SUBLIME

ELECTRIC

REQESTING HELP IN 10-DAY TURN-AROUND FOR A SERVICE

CHANGE

08/11/2017

08/15/2017

4279

CORBIN, GAYLA

INQUIRY: SISTER'S SERVICE WAS DISCONNECTED-WANTED

TO KNOW THE PROCESS

08/15/2017

1624

MC CRERY, MIKE

FEELS COMPANY SHOULD ACCECTP REBATES FOR

REFRIGERATORS

08/03/2017

08/15/2017

4280

KING, STEVEN

CUSTOMER CANNOT ATTEND THE WORKSHOP, DIRECTED

TO THE PUC COMMENT FORM

08/15/2017

2949

VAN HOOK,

RON

INQUIRY: WILL IPC ACCEPT DIVORCE DECREE IF IT STATES

RESPONSIBILITY FOR BILL

08/08/2017

08/15/2017

2967

AMES, CLARK

CUSTOMER NEEDS ASSISTANCE

08/10/2017

08/15/2017

1574

EVANS, BILL

CLAIIMS BEING BILLED FOR PIVOT STUDY BUT DOES NOT

KNOW WHY?

07/24/2017

08/15/2017

2963

BENSON, HEIDI

(911)

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #

08/10/2017

08/15/2017

2960

SHRIVER,

RHONDA (911)

10 DIGIT DIALING/AREA CODE_CONSUMER CANNOT CALL

DR OFFICE IN IDAHO FALLS

08/09/2017

08/15/2017

2948

ROY, GARNET

CUSTOMER UPSET BY LACK OF CUSTOMER SERVICE

08/08/2017

08/15/2017

2931

LABRIE, REX

10 DIGIT DIALING/AREA CODE_CONSUMER DID NOT KNOW

ABOUT ROLL TO 10-DIGIT

08/07/2017

08/15/2017

4259

JEFFERSON

STAR

NEWPAPER

(911)

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS, PEOPLE

UNABLE TO REACH BOTH OFFICES

08/10/2017

08/15/2017

4259

JEFFERSON

STAR

NEWPAPER

(911)

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS, PEOPLE

UNABLE TO REACH BOTH OFFICES

08/10/2017

08/15/2017

323

FASCILLA, ALEX

HIGH BILL SINCE METER WAS REPLACED - METER NOT

PROGRAMMED CORRECTLY

07/18/2017

08/15/2017

4275

JOHNSON,

MAUREEN

UNABLE TO GET IN TOUCH WITH CUSTOMER

08/14/2017

08/15/2017

2968

PARKER, JOE

ITSAP - LIFELINE PROGRAM AND INCREASE IN MONTHY

CHARGES

08/10/2017

08/15/2017

314

DICKINSON, KEN

NO LINES TO HOOK UP HIS SERVICE

07/17/2017

08/15/2017

Friday, September 15, 2023

1618

JEHNICHEN,

MICHAEL

CANCELLED ACCOUNT AND CLAIMS CREDIT WAS DUE

08/03/2017

08/16/2017

4278

BOMAN, BILL

THINKS USAGE HAS GONE SINCE NEW METER INSTALLED

08/14/2017

08/16/2017

4267

MC KEAN,

DIANA (911)

10 DIGIT DIALING /AREA CODE - UNABLE TO GET THOUGH

WHEN CALLING SPECIFIC #'S

08/11/2017

08/16/2017

1623

THOMAS, JAY

CUSTOMER HAS RURAL CARRIER SERVICE AND HIS

PAYMENTS ARRIVE LATE

08/03/2017

08/16/2017

4263

WILLIAMS, RICK

CLAIMS THE MONEY OWED IS HIS WIFE'S RESPONSIBLITLY

08/11/2017

08/16/2017

2943

COOPER,

DOUGLAS 911

USED AN EMC, UNLIKE;LY TO GET FURTHER ARRANGMENTS

08/08/2017

08/16/2017

2918

HUDBARD, BILL

CLAIMS GETTING LATE NOTICES WHEN PAYMENT IS NOT

LATE

08/04/2017

08/16/2017

4284

COOK,

KATHRYN

RESOLVED PRIOR TO CONTACT

08/16/2017

2964

KJELLANDER,

MARY

DOES NOT UNDERSTAND WHY HER MOST RECENT BILLING

IS SO HIGH

08/10/2017

08/17/2017

4292

FERRY, MICHAEL

TRYING TO GET LINES MOVED TO LEVEL PROPERTY

08/17/2017

4294

THOMPSON,

MICHELLE

CUSTOMER WANTED MORE INFO REGARDING 10 DIGIT

DIALING

08/17/2017

4295

WALDEN,

ZACKERY

NEEDS TO MAKE PAYMENT AND GET RECONNECTED -

INTENDED TO CALL COMPANY

08/17/2017

4296

VAHSHOLTZ,

RANDAL

CUSTOMER WOULD LIKE TO DISCONTINUE SERVICE

08/17/2017

08/18/2017

4261

SELLMAN,

HAROLD 911

VICTIM OF SPOOFED CALLER ID OR PROGRAMMING

PROBLEM

08/11/2017

08/18/2017

2956

SEABOURN,

ANN

NEW INTERNET TERM BILLED HIGHER THAN QUOTED

08/09/2017

08/18/2017

2965

TOP, MICHELLE

(911)

CLAIMS ACCOUNT IS UP TO DATE

08/10/2017

08/18/2017

2921

CODY, ERNEST H

LEVEL PAY INCREASED 56% OVER LAST YEAR

08/07/2017

08/21/2017

4286

KINSKIE,

DAPHNE

LONG DISTANCE SERVICE OUTAGES

08/16/2017

08/21/2017

4305

EAGLE WATER

LOOKING INTO GOING TO EBILLING FOR THOSE THAT

WANT IT

08/22/2017

Friday, September 15, 2023

4264

MC MULLAN,

TARA

SPEED WELL UNDER WHAT IS ADVERTISED

08/11/2017

08/22/2017

4303

BENEDINO,

MARGERY

CALLED COMMISSION BY MISTAKE MAY CALL BACK WITH

COMPLAINT

08/22/2017

4290

DEHL, BARBARA

10 DIGIT DIALING/AREA CODE_MULTIPLE CALLS, DIFF #'S

208 ERROR

08/16/2017

08/22/2017

4312

FLETCHER,

DARLENE

08/22/2017

4308

BEATON,

BONNIE

TRYING TO GET A MEDICAL OR AN EXTENSION, MEDICAL

RECEIVED

08/22/2017

4310

PATHEAL, KEVIN

QUESTIONS ABOUT TREE TRIMMING

08/22/2017

4281

KING, LU ELLEN

(911)

CUSTOMER RECEIVED A PAST DUE NOTICE EVEN THOUGH

PAYMENT WAS MADE

08/15/2017

08/22/2017

4285

ARMSTRONG,

JAKE

PHILIPPI STREET WIDENING PROJECT CONCERN ABOUT

CONTAMINATING WATER

08/16/2017

08/22/2017

4297

HOLLINGSWORT

H, PATCHES

SERVICE REPAIRED, WORRIED ABOUT NOT GETTING OUT OF

SERV CREDIT

08/17/2017

08/22/2017

4299

COCHRAN,

TERRI

HAS INTERNET CONNECTIVITY

08/18/2017

08/22/2017

4311

WILLARD, JOHN

SLOW INTERNET SPEEDS WITH FRONTIER & SPECTRUM

08/22/2017

1607

DEMING,

DENNIS

CUSTOMER HAS RECURRING VOICE QUALITY ISSUES

08/01/2017

08/23/2017

4291

KEAVY, RICHARD

CUSTOMER IS UPSET WITH THE *57 SERVICE OFFERED BY

CENTURYLINK

08/17/2017

08/23/2017

4287

BRUNNER,

DEBBIE

BILLED FOR RETURNED MODEM

08/16/2017

08/23/2017

955

SMITH, FRANK

SERVICE KEEPS CUTTING OUT

08/23/2017

4266

KULM, JAMES

INTERNET SPEED CONTINUES TO DEGRADE IN AREA

08/11/2017

08/23/2017

961

MILTON,

ELIZABETH

CLAIMS REQUEST WAS MADE TO DISCONNECT SERVICE

08/23/2017

08/24/2017

2923

EASTERLY,

WILLIAM

POSSIBLE LOW SYSTEM WATER PRESSURE

08/07/2017

08/24/2017

964

TRUJILLO,

GABRIEL

DAMAGE DONE DURING WORK NOT FIXED YET

08/24/2017

965

CLARK, JAMES

LAST BILL WAS REALLY HIGH

08/24/2017

Friday, September 15, 2023

963

SCHOOLEY, JEFF

CUSTOMER ATTEMPTED TO CALL SUEZ BUT NO ONE

ANSWERED

08/24/2017

2957

STYHL, DEBRA

911

10 DIGIT DIALING/AREA CODE

08/09/2017

08/24/2017

2952

POPE, RITA

10 DIGIT DIALING/AREA CODE

08/09/2017

08/24/2017

4289

BOWERS,

CYNTHIA

10 DIGIT DIALING/AREA CODE - CABLE ONE VOIP -

REQUIRES "1" TO CALL ANYWHERE

08/16/2017

08/25/2017

971

BAKER, DUSTIN

SEEKING INFORMAITION PERIOR TO FILING A PETITION TO

INTE4RVENE

08/25/2017

2951

BKJ PROPERTIES,

LLC

FAIR PRICE FOR PROPERTY EASEMENTS

08/09/2017

08/25/2017

2951

BKJ PROPERTIES,

LLC

FAIR PRICE FOR PROPERTY EASEMENTS

08/09/2017

08/25/2017

2951

BKJ PROPERTIES,

LLC

FAIR PRICE FOR PROPERTY EASEMENTS

08/09/2017

08/25/2017

316

BASIC

COMPUTER

CENTER

DSL SERVICE ONLY - NO JURIS

07/17/2017

08/25/2017

4301

MC CONNELL,

KATHY

TIC WATER - NO JURISDICTION

08/18/2017

08/25/2017

4298

SIGMAN, MIKE

CLOSED WITHOUT CONTACT

08/18/2017

08/25/2017

970

BLANKETSHIP,

RICH

OPPOSES PROPOSED RATE INCREASE

08/25/2017

2942

THE PAINT

BUCKET

10 DIGIT DIALING/AREA CODE

08/08/2017

08/25/2017

3620

RED HORSE

MOUNTAIN

RANCH

LAST COMPLAINT IN 2012 FOR SAME PROBLEMS

06/23/2017

08/28/2017

953

SAUER, TRAVIS

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/22/2017

08/28/2017

977

STEIDLEY, BRIAN

CITY WANTING TO BILL FOR TWO DORMANT LINES THAT

WILL NEVER BE USED

08/28/2017

958

FINNEGAN,

CASEY

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/23/2017

08/28/2017

959

SAFE HAVEN

HEALTH CARE

LLC

NO CONTACT, THEY DID NOT RETURN MESSAGES

08/23/2017

08/28/2017

4304

SHORT, DAVID

CUSTOMER IS HAVING ISSUES WITH LINE EXTENSION

08/22/2017

08/28/2017

4309

MOLESWORTH,

DONALD

WAS 1 DOLLAR SHORT ON PAYMENT, ARRANGEMENT

REMOVED

08/22/2017

08/28/2017

Friday, September 15, 2023

4306

NELSON,

MARTIN

NO CONTACTF ROM CUSTOMER

08/22/2017

08/28/2017

4282

EVANS,

MICHELLE

CUSTOMER HAS BEEN WAITING TO HAVE LINE BURIED

SINCE FEB 2017

08/15/2017

08/28/2017

968

ELLIS, DAVID

PEOPLE ARE HAVING PROBLEMS CALLING HIM

08/24/2017

08/28/2017

980

GUMM,

CHERYLAN

CUSTOMER WOULD LIKE TO PLACE SERVICE IN BOYFRIENDS

NAME

08/28/2017

962

CHILDRESS,

KATHLEEN

NEW LEVELIZED PAYMENT IS HIGHER THAN PREVIOUS ONE

08/23/2017

08/29/2017

966

U.S. POST

OFFICE -

PENGREE (911)

PHONE LINE OUTAGE INTERMITTEN AND LINE QUALITY

POOR

08/24/2017

08/29/2017

982

CITY OF BURLEY

WANTED TO KNOW IF WE HAD SERVICE TERRITORY MAPS

FOR MUNI OR MUTUALS

08/29/2017

4288

BIRD, BRENT

BACK-UP BATTERY AND PHONE QUALITY ISSUE

08/16/2017

08/30/2017

990

SHAW,

BARBARA

SINCE TEN DIGIT DIALING, CABLE ONE'S REDIAL DOESN'T

WORK RIGHT

08/30/2017

960

MC INTRYE,

KEVIN

CLAIMS WATER HAS CAUSED DISCOLORATION OF

CLOTHING

08/23/2017

08/30/2017

4300

NUE DESIGN

LACK OF COMPANY RESPONSE IN EASEMENET VACATE

REQUEST

08/18/2017

08/30/2017

957

LINEHAN,

LINESSA (911)

NEEDS PAYMENT ASSISTANCE

08/23/2017

08/30/2017

981

MANAHAN,

MARK

CLAIMS BILLING IS 100 KWH HOUR ABOVE HISTORICAL

USAGE

08/28/2017

08/30/2017

985

SANCHEZ, LISA

POSSIBLE UPGRADE TO TRANSFORMER

08/29/2017

08/30/2017

975

POND, RALPH

TRYING TO COMMENT ON CASE, AND WEBSITE FORM

WONT WORK.

08/28/2017

08/30/2017

987

FISHER, GARY

QUESTIONS ABOUT NET METERING

08/30/2017

973

TIPPETS, LARRY

CUSTOMER IDENTIFICATION REQUIRED TO DISCUSS THE

ACCOUNT

08/25/2017

08/31/2017

996

LIDDELL,

JENNIFER - 911

HAD ARRANGEMENT, COMPANY COULDN'T FIND EVIDENCE

OF A CALL TO A REP

08/31/2017

984

LAWRENCE, LISA

DSL HAS BEEN OUT SINCE THURSDAY

08/29/2017

08/31/2017

969

YENSEN, VERLE

TELEMARKETER USING HIS NUMBER TO SPOOF CALLER ID

08/25/2017

08/31/2017

Friday, September 15, 2023

997

SEINIGER, JULIE

QUESTIONS ABOUT GETTING A SPECIFIC # IN NEW AREA

CODE

08/31/2017

992

VOSBURGH,

CYNTHIA

WHO PAYS FOR UNDERGROUND SERVICE

08/30/2017

08/31/2017

999

JOHNSON,

MICHAEL

NEEDS PAYMENT ASSISTANCE

08/31/2017

4302

MENDEZ, RAUL

SUMMER USE, CUSTOMER CHARGE AND RECONNECTION

FEE

08/21/2017

08/31/2017

991

MAGNI, CHERYL

THURSDAY, AUGUST 31, 2017 12:05 NO ANSWER,

08/30/2017

09/01/2017

2299

BARHAM, KELLY

CITY OF MARSING WATER BILL - NO JURIS

09/01/2017

974

ROY, GARNET

911

CUSTOMER OUTAGE - CUSTOMER EQUIPMENT ISSUE,

PROBLEM FOUND INSIDE HOUSE

08/25/2017

09/01/2017

1002

SWARTZ, BECKY

INQUIRY - TAXES ON PHONE BILL - UNABLE TO GET IN

TOUCH WITH CUSTOMER

08/31/2017

09/01/2017

4293

WORMAN, DAN

PHONE AD INTERNET NOT WORKING AND WANTS LINE

BURIED

08/17/2017

09/01/2017

967

BLOCKOFF,

STUART (911)

CUSTOMER WAS TOLD THAT SERVICE WOULD BE RESTORED

IN 4 DAYS

08/24/2017

09/01/2017

2305

MC CANNON,

PAULA

CUSTOMER WILL CONTACT THE COMPANY FIRST

09/05/2017

4307

VAN ARNEM,

BOB

PROBLEM WITH ALARM, ALARM CO DIDN'T PROGRAM 10

DIGITS

08/22/2017

09/05/2017

2302

O LEARY, KEN

QUESTIONS ABOUT PROPERTY RIGHTS

09/05/2017

2306

DENAVIDES,

MONICA

QUESTIONS ABOUT DEBT REPORTING AND CREDIT REPORTS

09/05/2017

2312

WORDSWORTH,

KEITH

DEAD LINE FOR SUBMISSION OF COMMENTS IN NET

METERING CASE

09/06/2017

2304

TAMS, LINDA

CUSTOMER BILL JUMPED $100.00 THEN RETURNED TO

NORMAL

09/05/2017

09/06/2017

2297

BATTERTON,

CAROL

WAS NOT MADE AWARE THAT WOULD BE RESPONSIBLE

FOR MOTHERS ACCOUNT

09/01/2017

09/06/2017

1008

PICSTICK, MARY

NEW TENANT AT RENTAL PROPERTY DENIED EASY SAVINGS

KIT

09/01/2017

09/06/2017

1006

BALJEVICH,

ADAM

WANTS HISTORICAL RATE INFO FOR SHEDULE 9S

08/31/2017

09/06/2017

1000

GIBBS, MARC

DOES RMP HAVE THE RIGHT TO ENVOKE EMINENT

DOMAIN?

08/31/2017

09/06/2017

998

JAMESTOWN

APT

PAYMENTS FOR MULTI ACCTS NOT POSTING RIGHT

08/31/2017

09/06/2017

Friday, September 15, 2023

2307

FRISCH, KERRY

(911)

MADE INITAL REQUEST FOR SERVICE ON 8-31, STILL NO

SERVICE

09/06/2017

954

PETERSON, RON

(911)

CUSTOMER CLAIMS PHONE HAS BEEN OUT FOR 35 DAYS

08/23/2017

09/06/2017

993

MORRIS,

WESTON

PORT SEEMS TO BE HELD UP FOR SOME REASON

08/30/2017

09/06/2017

2309

JENSEN,

BRENDA

CANT SEE BILL ONLINE YET

09/06/2017

1005

HOVEN, TINA

MARIE

CUSTOMER DID NOT WANT TO DISCUSS COMPLAINT WITH

ME

08/31/2017

09/06/2017

2310

WOEMPNER,

CARLA

QUESTIONS REGARDGN RATE CASE AND FUTURE SALE OF

AVISTA TO HYDRO ONE

09/06/2017

2936

SMITH, VICKIE

BUZZING / CROSSTALK? / INCOMPLETE CALLS / LONG WAIT

TO RING/ PRIVATE LINE-NOT

08/08/2017

09/06/2017

979

JONES, KENT

NO CONTACT FROM CUSTOMER

08/28/2017

09/06/2017

4918

RANDALL,

TRACY

CLAIMS SURGES/OUTAGES HAVE NOT GOTTEN BETTER

OVER LAST TWO YEARS

07/03/2017

09/06/2017

2320

SCHWAZ, PAUL

QUESTIONING WATER ASSOCIATIONS ACTIONS

09/07/2017

2321

GUEVARA,

ADRIANNA

DISPUTE WITH CITY WATER CO

09/07/2017

2314

EVERYTHING

CPAP, LLC

DSL OUTAGES - DSL ONLY - NO JURIS

09/07/2017

978

HAMMOND,

DAVID

TCRR DOESN'T REQUIRE A CHANGE IN DUE DATE FOR

HARDSHIP EXEMPTION

08/28/2017

09/07/2017

1001

ECKERT, LARRY

TRYING TO GET COMPANY TO PROVIDE MONTHLY BILLING

08/31/2017

09/07/2017

2316

HUNSACKER,

DAVID

CUSOTMER WOULD LIKE FINANCIAL ASSISTANCE

09/07/2017

2318

BENAVIDES,

MONICA

CUSTOMER WOULD LIKE TO ASSUME DAUGHTERS DEBT

09/07/2017

09/08/2017

2300

HELMICK,

CAROL

QUESTIONS ABOUT A PROPOSED DEVELOPMENT AND ITS

WATER SYSTEM

09/01/2017

09/08/2017

1007

MC CELLIN, PHIL

CLOSED WITHOUT CONTACT

09/01/2017

09/08/2017

2303

COX, JOE

NO CONTACT FROM CUSTOMER

09/05/2017

09/11/2017

983

ALBERTSON,

ORA

CUSTOMER IS HAVING ISSUES RESTORING ITSAP

08/29/2017

09/11/2017

Friday, September 15, 2023

2301

GROOM, TERRY

BEING BILLED FOR AN ACCOUNT THAT WAS NEVER SETUP

09/01/2017

09/11/2017

2328

MARTINDALE,

KRISTEN

CO HAS NAME WRONG, CANT REMOVE PACKAGE

09/11/2017

2346

MARKS, GUY

QUESTIONS REGARDING BATTERY BACK-UP AT ESA SITES.

09/12/2017

976

DURST, SHERRY

CHARGED EARLY TERMINATION FEE AFTER PORT

08/28/2017

09/12/2017

2337

HECKATHRON,

CHETLEEN

SOMETIMES GETS MESSAGE SHE MUST DIAL 208 BUT HAS

09/11/2017

09/12/2017

2344

TORGENSEN,

AMANDA

CUSOTMER GOT PLEDGE THROUGH SCHOOL

09/12/2017

2327

RANEY, GARY

QUESTIONING HOW MUCH THE CO TRIMMED HIS TREES

09/11/2017

09/12/2017

2332

MAYFIELD

SPRINGS WATER

CO.

COMPNAY WANTED TO KNOW ABOUT REBILLING AND

DISCONNECTS

09/11/2017

09/12/2017

2322

VAN HOUTEN,

YVETTE

COMPANY BILLING IS INCONSISTENT FROM YEAR TO YEAR

09/08/2017

09/12/2017

2342

CASEY,

TIMOTHY

HAD QUESTIONS REGARDING COMPRESSOR STATION

NOISE

09/12/2017

2334

ANNIS, SHERRY

WONT START SERVICE AGAIN UNTIL THEY PAY FOR CELL

PHONES

09/11/2017

09/12/2017

2315

LEMMON, OTIS

OPT OUT POLICY FOR SMART METERS

09/07/2017

09/12/2017

2335

FISHER,

BRANDON (911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

09/11/2017

09/12/2017

2324

TVERDY,

BENJAMIN

REQUESTING NEW SERVICE BUT CAN'T GET COMPANY TO

PROVIDE SERVICE

09/08/2017

09/13/2017

2352

WHITNEY, BILLY

- 911

TRYING TO GET AN ARRANGEMENT SET UP

09/13/2017

2311

BOSTIC, CINDI

NEEDS AN ARRANGEMENT

09/06/2017

09/13/2017

988

IMPACT RADIO

INQUIRY - PICK HISTORY REQUEST

08/30/2017

09/13/2017

1004

WAKELAM, LORI

IS BEING BILLED HIGHER THAN QUOTED FOR NEW TERM

AGREEMENT

08/31/2017

09/13/2017

2329

DORCHUCK,

MARGIE

OUT OF SERVICE BECAUSE STRUCTURE FIRE DAMAGED

CABLE

09/11/2017

09/13/2017

2330

JORGENSEN,

LORRI

OUTAGE CAUSED BY STRUCTURE FIRE THAT DAMAGED

CABLE

09/11/2017

09/13/2017

Friday, September 15, 2023

2326

SHEAFFER, ED

CLOSED WITHOUT CONTACT

09/08/2017

09/14/2017

2349

ALLANTE LIFE

MEDICINE

911

CUSTOMERS NUMBER WERE PORTED FROM CLEAR VOICE /

INTEGRA

09/13/2017

09/14/2017

2325

JOHNS, GREG

WOULD LIKE HIS DEPOSIT RETURNED

09/08/2017

09/14/2017

3647

TSCHIKOF,

COLTON (911)

TRYNIG TO OBTAIN MEDICAL CERTIFICATE

09/14/2017

3648

NEAL, MARK

(911)

CUSTOMER IS CURRENTLY DISCONNECTED

09/14/2017

3641

DAVIS, TRISH

HOPING FOR A NEW LEVELIZED PAYMENT ARRANGEMENT

09/13/2017

09/14/2017

3644

REYOSO, RAFAEL

TRYING TO RECONNECT SERVICE

09/14/2017

3643

WARDLE, SCOTT

MASTER METERING OF WATER USAGE

09/14/2017

3651

OLSEN, MARK

DOESN'T SUPPORT DSM PROGRAMS BECAUSE HE DOESN'T

QUALIFY

09/15/2017

2336

OBERMAN,

DANIEL

CITIZENS HAVE TO SUBSCRIBE TO TRASH SERVICE OR

WATER WILL BE TURNED OFF

09/11/2017

09/15/2017

2347

MENTER, CINDY

(911)

CLAIMS THIRD PHONE OUTAGE IN SIX WEEKS

09/13/2017

09/15/2017

2331

HILL, DIANE

CLAIMS PAYMENT HIGHER THAN QUOTED AND LOW

SPEEDS

09/11/2017

09/15/2017

2350

GARDNER,

NEALE

LONG LASTING OUTAGE IN GRIMES CREEK AREA

09/13/2017

09/18/2017

2350

GARDNER,

NEALE

LONG LASTING OUTAGE IN GRIMES CREEK AREA

09/13/2017

09/18/2017

2308

DEBEER, KACEY

FINAL BILLS WERE VERY HIGH AFTER SELLING PROPERTIES

09/06/2017

09/18/2017

972

CARLSON, GARY

INQUIRY - WANTS TO KNOW ESTIMATED INCREASE IN

FUTURE RESIDENTIAL RATES

08/25/2017

09/18/2017

2343

LAVATTA,

ROBERT

TRYING TO SET UP ARRANGEMENT

09/12/2017

09/18/2017

3660

BUSBEE, ED

CUSTOMER IS LOOKING FOR PERMITTING INFORMATION

09/18/2017

3657

HENDRICKSON,

JASON

NOT HAPPY ABOUT SECURITY DEPOSIT THAT ISN'T

RETURNED UNTIL SERVICE DISC

09/18/2017

3654

CORNING,

MARGARET

"DIANE"

DAUGHTER SUSPECTED OF IDENTITY THEFT WHEN SHE

ASSUMED MOM'S SERVICE

09/15/2017

09/18/2017

3661

SNOW, JOSHUA

(911)

IN NEW HOUSE AND CLAIMS WAS UNAWARE OF PENDING

DISCONNECTION

09/18/2017

Friday, September 15, 2023

3665

WIMBER,

RONALD

LOOKING FOR ASSISTANCE

09/19/2017

3658

RASCON,

SOCCORRO

CUSTOMER TRYING TO OPEN AN ACCOUNT

09/18/2017

09/19/2017

989

HARDING,

RALPH

PHONE AND INTERNET PERFORMANCE ISSUES

08/30/2017

09/19/2017

3650

DUNN, ANDREW

CLAIMS DECEPTIVE SALE PRACTIES AND REFUSAL TO

CANCELL CELL PHONE ACCOUNT

09/15/2017

09/19/2017

3656

GIANINO, LANDI

(911)

CUSTOMER IS SCHEDULED FOR DISCONNECT 09/19/2017

09/18/2017

09/19/2017

3645

GOULET, GREG

NO CONTACT FROM CUSTOMER

09/14/2017

09/19/2017

2351

GINGERICH,

RUDY (911)

CUSTOMER'S PHONE AND INTERNET HAVE BEEN OUT FOR 3

DAYS

09/13/2017

09/19/2017

2340

GINGERICH,

VERLIN (911)

CUSTOMERS PHONE SERVICE IS OUT

09/12/2017

09/19/2017

2345

BOND, EDITH

(911)

CUSTOMER WOULD LIKE HIS MOTHER'S SERVICE RESTORED

09/12/2017

09/19/2017

2298

ZIMMERMAN,

JASON

INTERNET SERVICE UNAVAILABLE AFTER JULY 6TH BUT STILL

BEING BILLED

09/01/2017

09/19/2017

3653

ROTH, JUSTIN

UNSECURED PEDESTAL IN FRONT YARD

09/15/2017

09/19/2017

3669

HUFFER, BETTY

LOUISE 911

SERVICE OFF, CHECKS IS IN THE MAIL, PAYMENT MADE

LOCALLY TO RESTART SERVICE

09/20/2017

3669

HUFFER, BETTY

LOUISE 911

SERVICE OFF, CHECKS IS IN THE MAIL, PAYMENT MADE

LOCALLY TO RESTART SERVICE

09/20/2017

3655

WERRY, PATRICK

QUESTIONS ABOUT CONNECTION TO NEW MAINS

09/18/2017

09/20/2017

3672

BANK OF IDAHO

INQUIRY - CAN A DOCUMENT BE PROVIDED SHOWING

GUIDELINES FOR COMPANY

09/20/2017

2319

MC DONALD,

MARIA

LARGE DEPOSIT ASKED FOR, ORIGINAL ARRANGEMENT NOT

BEING HONORED

09/07/2017

09/20/2017

3670

COCHRAN,

TERRY

WANTING OUTAGE INFO FOR THE WHOLE TOWN

09/20/2017

918

ROCKEFELLER,

MARK

OBJECTS TO COST OF REPAIR/UPGRADE TO PROVIDE

SERVICE

05/25/2017

09/20/2017

3667

STANLEY,

AMBER

RESOLVED PRIOR TO SENDING THE COMPLAINT TO THE

COMPANY

09/20/2017

3668

TSOINA, NADIA

MAY OR MAY NOT FILE A COMPLAINT

09/20/2017

Friday, September 15, 2023

3649

HOVEN, TINA

MARIE

QUESTIONS ABOUT POWER PLANT NEAR HER

09/14/2017

09/20/2017

3646

BRADY,

REBECCA

FINAL BILL WAY HIGHER THAN EXPECTED

09/14/2017

09/20/2017

3671

SILVIA, ALISON

911

CLEARWATER POWER CUT TELEPHONE CABLE

09/20/2017

956

BANKS, NOLENE

SUSTAINED OUTAGE, STILL NOT REPAIRED

08/23/2017

09/21/2017

3677

DEATON,

BONNIE (911)

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

09/21/2017

3678

DURRANT,

MICHAEL

FILED COMPLAINT THEN RECINDED COMPLAINT

09/21/2017

3674

REID, DALLAS

THINKS CO WILL NOT SET UP A DO ABLE ARRANGEMENT,

CUST RESOLVED

09/21/2017

3659

JENKINS, JANET

(911)

CLAIMS PHONE SERVICE HAS BEEN INTERMITTENT SINCE

OCTOBER 2016

09/18/2017

09/21/2017

3676

CROCE, ERIN

NO RETURN CALL - PAID BILL ON-LINE AND DOES NOT

KNOW WHY DISCONNECTION NOT

09/21/2017

09/22/2017

2323

YORK, DAVID

CUSTOMER WOULD LIKE TO BE REIMBURSED FOR CABLE

EXPENSES

09/08/2017

09/22/2017

3687

TRICE, CANIDS

LANDLORD HAD WATER, SEWER AND GARBAGE SHUT OFF

TO FORCE TENANT OUT

09/22/2017

3664

O CONNOR, LEE

NON-JURISDICTIONAL COMPLAINT

09/19/2017

09/22/2017

3685

JOHNSON, LACY

WANTED INFO ABOUT EE PROGRAMS

09/22/2017

3666

WILKINSON,

MARCUS

COMPANY OFFERED LEVELIZED PAYMENT ON NEW HOUSE

- NO MID-YEAR ADJUSTMENT

09/19/2017

09/22/2017

3679

ZABITOVA,

LUIZA (911)

NEEDS FINANCIAL ASSISTANCE OR MEDICAL CERTIFICATE

09/22/2017

3675

THEISEN,

TIMOTHY

CUSTOMER WOULD LIKE TO PORT HIS CELL NUMBER

09/21/2017

09/22/2017

2333

GIZINSKI,

MICHAEL

NO BATTERY BACK-UP TO KEEP SERVICE ON

09/11/2017

09/25/2017

3695

MENDIVE, STEVE

QUESTIONS ABOUT NET METERING AND THE CURRENT IPC

CASE

09/25/2017

3688

CHALIFOUX,

TERRI

QUESTIONING HAVING TO HAVE A SMART METER

09/25/2017

2243

RIDGEWAY,

PAUL

CLAIMS U.S. BANK TAKEOVER OF DEVELOPMENT HAS

RESULTED IN RATE HIKES

06/05/2017

09/25/2017

Friday, September 15, 2023

3662

DUNN, JAMES

PRESSURIZED SPRINKLER SYSTEM MAY BE LEAKING

09/19/2017

09/25/2017

1003

MARISCAL,

SONIA

APT COMPLEX REMODEL CAUSE TOILET TO LEAK

08/31/2017

09/25/2017

3690

JOHNSON,

CONNIE

NO DIAL TONE FOR A WEEK

09/25/2017

3691

BRUEHL, CHERYL

WANTS CREDIT FOR RETURNED MODEM

09/25/2017

09/26/2017

3680

AMBROSE, DAN

(911)

CUSTOMERS HAVE BEEN WITHOUT SERVICE SINCE

09/17/2017

09/22/2017

09/26/2017

3682

ANGELO,

BARBARA 911

LANDLINE IS OUT OF SERVICE

09/22/2017

09/26/2017

3663

KRUPP, BONNIE

ROCKS IN LINES CAUSED HIGH BILL

09/19/2017

09/26/2017

3681

MC MURREN,

ELAINE

APARTMENT COMPLEX WATER HAS A LOT OF SEDIMENT IN

IT, SUEZ TO CONTACT MANAGMENT

09/22/2017

09/26/2017

3696

RUSH, DANIEL

SHUT OFF WITHOUT NOTICE

09/26/2017

3673

CORYAT,

SANDRA

SHUT OFF FOR LATE PAYMENT

09/20/2017

09/28/2017

4954

STREAM, KRISTIE

THOUGHT OLD BILL PAID OFF, NOW SHUT OFF

09/28/2017

4957

MORRISSETT,

AMANDA

GOING TO TRY TO WORK IT ABOUT AGAIN. WILL CALL

BACK IF NEEDED.

09/28/2017

4958

KADOOKA,

PAMELA

CUSTOMER CANNOT CONNECT TO AN 844 NUMBER

09/28/2017

4949

OLA GENERAL

STORE

VALLEY WIDE OUTAGE

09/26/2017

09/28/2017

3684

NICHOLES,

KEALOHA (911)

CUSTOMER HAD A LEAK // CLAIMED IT WAS CAUSED BY

SUEZ

09/22/2017

09/28/2017

3683

COLLETT,

DENISE (911)

WITHOUT SERVICE FOR 1 WEEK AND TOLD TECH WILL BE

OUT ON 10-6

09/22/2017

09/28/2017

4950

KORRELL, LULU

(911)

MADE PAYMENT LAST NIGHT BUT WAS STILL

DISCONNECTED

09/27/2017

09/29/2017

4964

PRATHER,

JOSELYN

NEEDS ASSISTANCE TO PAY BILL - SERVICE IS

DISCONNECTED

09/29/2017

4955

WIMMER,

JEREMY

CUSTOMER WAS DISCONNECTED

09/28/2017

09/29/2017

Friday, September 15, 2023

4947

BALJEVICH,

ADAM

QUESTIONS REGARDING COST OF CARBON EMISSIONS

09/26/2017

09/29/2017

4967

POMPLUN,

CHERYL

CITY OF RATHDRUM, NON REGULATED - HIGH WATER BILL

10/02/2017

4961

ROW, JEFFREY

COMPANY LEAVING GATES UNLOCKED OR OPEN OR

IMPROPERLY LOCKED & INACCESSIBLE

09/28/2017

10/02/2017

3692

OLEAGA,

LORRAINE

CUSTOMER CANNOT GET AN EXPLANATION REGARDING A

FEE

09/25/2017

10/02/2017

4946

LUNDBERG,

RICHARD

CUSTOMER WOULD LIKE TO DISCUSS HIS BILL

09/26/2017

10/02/2017

4972

WARE,

MARIANNE

JUST WANTED TO VENT ABOUT HER PENDING DISCONNECT

10/02/2017

2348

GOMEZ,

REBECCA

CLAIMS HOUSE WAS VACANT SO USAGE SHOULD HAVE

BEEN LOW

09/13/2017

10/03/2017

3689

KENT BROWN

PLANNING (911)

EASMENT RELEASE TAKING TOO LONG - NEEDS LETTER OF

RELINQUISHMENT ASAP

09/25/2017

10/03/2017

2341

CARLS BACKHOE

DISPUTING AMOUNT OF BILL

09/12/2017

10/03/2017

4971

ABBOTT, RICK

OBJECT TO COST FOR HELL'S CANYON RELICENSING

10/02/2017

10/03/2017

4974

FAVOR, JERRY

PROBLEM WITH RENTERS BILLING

10/03/2017

3642

HOSELEY, N.

BUTCH

TRYING TO GET A PRICE QUOTE IN WRITING

09/13/2017

10/03/2017

4963

MOORELAND

WATER AND

SEWER DISTRICT

QUESTION ABOUT HANDLING SHUT OFFS AND ACCESS TO

METERS

09/28/2017

10/03/2017

4952

MC COY, JEFF

NO CONTACT, THEY DID NOT RETURN MESSAGES

09/27/2017

10/03/2017

4953

KINNEY, DAVID

NO CONTACT, THEY DID NOT RETURN MESSAGES

09/27/2017

10/03/2017

4956

FORREST, TEAL

UNABLE TO GET IN TOUCH - CLAIMS WATER WAS SHUT-

OFF WITHOUT NOTICE

09/28/2017

10/03/2017

4960

MASSENGALE,

MATHEW

CLOSED WITHOUT CONTACT

09/28/2017

10/04/2017

4980

PRIME TIME

VENTURES LLC

INQUIRY: HOW TO DISSOLVE A BUSINESS IN IDAHO

10/04/2017

4982

WALKER, SCOTT

VOIP - VIRTUAL NUMBER NOT WORKING PROPERLY NOW

THAT 10-DIGIT DIALING IMPLEMENTED

10/04/2017

Friday, September 15, 2023

4948

GARNER,

WILMAR

CLOSED WITHOUT CONTACT

09/26/2017

10/04/2017

4979

TAPIA, GILBERT

TRYING TO RESTORE SERVICE

10/04/2017

4981

CHANEY, ED

INQUIRY ABOUT SUBMITTING COMMENTS FOR CASE NO.

IPCE-E-16-32

10/04/2017

4978

RISH, THERESA

WAS DENIED PAYMENT ARRANGEMENT

10/04/2017

4970

JONES, PATRICIA

CUSTOMER NEEDS ASSISTANCE WITH HIGH BILL

10/02/2017

10/04/2017

2339

MERMERIAN,

RAFFI

UPSET ABOUT NOTIFICATION AND OUTAGE EXTENSTION

09/12/2017

10/04/2017

4984

DONALDSON,

BEN

CONCERN ABOUT THE EFFECT OF A NEW RATE CLASS ON

HIS INVESTMENT IN SOLAR ARRAYS

10/04/2017

10/05/2017

3694

BEORCHIA,

KADE

CUSTOMER DISPUTES THE RESPONSIBILITY FOR DAMAGE

TO EQUIPMENT

09/25/2017

10/05/2017

4977

CABRAL, DAWN

CUSTOMER REPAIRED LEAK, NEEDS TO CONTACT COMPANY

FOR CREDIT

10/03/2017

10/05/2017

3693

ARNOLD, TED

DOES NOT UNDERSTAND WHY A DISCONNECTON NOTICE

WAS MAILED

09/25/2017

10/05/2017

4986

WILSON,

DOUGLAS

CELL SERVICE DOES NOT WORK IN HIS AREA

10/05/2017

4992

FLORY, MICHAEL

QUESTIONING NEW LD CHARGE

10/05/2017

4987

PREMOE,

JACQUE

CUSTOMER DOES LIKE BEING CHARGED A CUSTOMER

CHARGE

10/05/2017

4966

UEBELHACK,

MICHAEL

CUSTOMER WOULD LIKE TO AVOID DISCONNECT WHILE HE

AUDITS HIS PAST BILLS

10/02/2017

10/05/2017

3686

SMITH, TRAVIS

HIGH BILL, MISSED PAYMENTS, METER TEST

09/22/2017

10/05/2017

4951

MAILLET, BOB

INQUIRY - WHAT RATES CAN BE CHARGED

09/27/2017

10/05/2017

4993

JEFFERSON,

MARIE

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

10/06/2017

4994

BENNETT,

BRUCE (911)

NEEDS PAYMENT ARRANGEMENT - UNABLE TO CONTACT

COMPANY

10/05/2017

10/06/2017

4959

AMBROSE,

TAMMIE

LACK OF DSL SERVICE IN AREA

09/28/2017

10/06/2017

338

BOSWELL,

CATHERINE

CELL SERVICE-RATES INCREASED WITHOUT NOTICE / POOR

CUSTOMER SERVICE

10/10/2017

Friday, September 15, 2023

4968

BETTINGER,

CRYSTA 911

CUSTOMER NEEDS AN ARRANGEMENT

10/02/2017

10/10/2017

337

MC ROBERTS,

MARIAH

ELECTRICAL INSPECTION PRIOR TO RESTORAL OF SERVICE

TO VACANT PROPERTY

10/10/2017

348

ROBINSON,

JULIE

10/10/2017

4990

BENJAMIN,

ROBERT (911)

CUSTOMER CLAIMS SERVICE CANNOT BE RESTORED UNTIL

TOMORROW

10/05/2017

10/10/2017

341

OLSEN, DEBRA

COMPOSTING SERVICE

10/10/2017

342

MOORE,

REBECCA

NON REGULATED - CUSTOMER FEELS CITY IS

OVERCHARGING FOR WATER/SEWER

10/10/2017

343

SMITH, LARA

NOT HAPPY WITH HOW CITY IS BILLING

10/10/2017

340

TARASAU, ALEX

NON-JURISDICTIONAL COMPLAINT

10/10/2017

986

SUNDANCE

PIZZA DBA

DOMINOS

FOUR STORES UNDER TERMED AGREEMENTS, TWO ETFS

08/29/2017

10/11/2017

339

GOMEZ, MARIA

UNABLE TO GET IN TOUCH WITH CUSTOMER

10/10/2017

10/11/2017

4962

NORTHRUP,

JOHN

UNABLE TO GET IN TOUCH - UTILITY COORDINATION WHEN

EXPANDING IN AREA

09/28/2017

10/11/2017

5000

MORRIS, ED

QUESTIONS ABOUT VALUATION OF WATER COMPANIES

10/10/2017

10/11/2017

347

PAGE, JAMES

INQUIRY: NEEDS A TWO-DAY EXTENSION

10/10/2017

10/11/2017

4973

WHITEWATER

ADVENTURES

CUSTODY OF TOLL-FREE NUMBER

10/03/2017

10/11/2017

4973

WHITEWATER

ADVENTURES

CUSTODY OF TOLL-FREE NUMBER

10/03/2017

10/11/2017

995

EDWARDS,

SHERRI

AREA CODE NOT SHOWING ON CALLER ID

08/31/2017

10/11/2017

350

UNKNOWN, KIM

INTERESTED IN TRYING TO GET MANAGEMENT SALARIES

10/11/2017

351

COSTALES,

SHARON

MONTHLY SERVICE CHARGE IS TWICE THAT FOR GAS OR

ELECTRIC

10/11/2017

4989

DREYSHAMAR,

ALEX

NO CONTACT, THEY DID NOT RETURN MESSAGES

10/05/2017

10/12/2017

358

VAIL, MARLAN

CUSTOMER HAS DISPUTE WITH LANDLORD

10/12/2017

Friday, September 15, 2023

354

HIATT, REBECCA

NON-JURISDICTIONAL COMPLAINT

10/12/2017

352

PLEASANT

ACRES WATER &

SEWER

PLEASANT ACRES WATER AND SEWER DISTRICT - NO JURIS

10/11/2017

10/13/2017

4991

GALLAD, JANE

OUT OF SERVICE AND DROPPED SERVICE

10/05/2017

10/13/2017

361

CRAFT, PATTY

CUSTOMER TO CONTACT COMPANY FIRST

10/13/2017

345

HARTER, DAVID

MULTIPLE PAYMENTS WITHDRAWN FROM BANK AND

NEVER CREDITED TO THE ACCOUNT

10/10/2017

10/13/2017

4995

BARNETT,

WILLIAM

NOBODY ANSWERS,OR GOES TO MESSAGE PROMPT,

SOMETIMES FRIENDS GET CALL

10/06/2017

10/13/2017

357

JOHNSON,

MICHAL

REQESTING PAYMENT ARRANGEMENT ON OUTSTAND BILL

10/12/2017

10/13/2017

359

BROWNLE,

TODD

BILLING DOES NOT COINCIDE WITH MONTHLY SSI CHECK

10/12/2017

10/13/2017

2317

MILLER, MARTA

WANTS TO KNOW IF AN EXCEPTION CAN BE MADE ON LINE

EXTENSION

09/07/2017

10/13/2017

363

CRANE, GLENN

DOES NOT AGREE WITH THE AAM ON BILLS

10/16/2017

355

WROBEL, IVY

(911

NEEDS HELP GETTING A MEDICAL CERTIFICATE

10/12/2017

10/16/2017

4983

BARBER, BRYCE

IMPROPERLY INSTALLED LINE DROP ??

10/04/2017

10/16/2017

364

POWELL,

PATRICIA

NON REGULATED - RANDOM HIGH BILLS, INCONSISTENT

BILLING PRACTICES

10/16/2017

371

DOUG ANDRUS

TRUCKING

COMPANY

INQUIRY: DOES THE PUC STILL REQUIRED STICKERS ON THE

SIDE OF THE TRUCK?

10/17/2017

362

ROCK, SHIRLEY

RECEIVED BILL WHEN ACCT SHOULD BE PAID IN FULL

10/16/2017

10/17/2017

4975

CABRAL, DAWN

HIGH BILL DUE TO A LEAK - REMINDER NOTICE - LEAK

ADJUSTMENT

10/03/2017

10/17/2017

346

MOLLER, LORI

PROBLEMS FOR SEVERAL DAYS STRAIGHT

10/10/2017

10/17/2017

368

PERKINS,

CHARLES

CUSTOMER CLAIMS THE COMPANY SOLD HIS

INFORMATION

10/17/2017

5001

MALLORY, LARA

LATE PAYMENT FEES DUE TO MISSED PAYMENTS, NEED

ARRANGEMENT OR WAIVER OF FEES

10/10/2017

10/18/2017

360

BRACKET, JAKE

UNABLE TO GET IN TOUCH WITH CUSTOMER

10/12/2017

10/18/2017

373

LOPEZ, SONIA

THOUGHT SHE WOULD BE OK PAYING PARTIAL PAYMENT

THIS MORNING

10/18/2017

Friday, September 15, 2023

377

BRISCOE,

LAWANDA (911)

RUNNING OUT OF OXYGEN, CUST THOUGHT ECM HAD

BEEN RECIEVED BY IPC LAST WEEK

10/18/2017

4998

DOMAN,

ANDREW

CLOSED WITHOUT CONTACT

10/10/2017

10/18/2017

370

MC LAURIN,

SHERRY

TRYING TO FIGURE OUT WHO SHE NEEDS TO PAY OLD BILL

TO

10/17/2017

10/19/2017

367

JAQUES, RON

(911)

PHONE AND INTERNET HAVE NOT BEEN WORKING SINCE

10/6

10/17/2017

10/19/2017

376

OTTER, MARK

WOULD LIKE $13 RECONNECTION FEE WAIVED. PAYMENT

MADE BEOFRE DISCONNECTION

10/18/2017

10/20/2017

4997

ROSEN, CINDY

TREE TRIMING CREW ISSUE - TREES LOOK BAD AND DEBRIS

LEFT IN YARD

10/06/2017

10/20/2017

383

PETERSEN,

CRISTEN

CALLED COMMISSION BY MISTAKE - MADE PAYMENT &

WAS RECONNECTED

10/20/2017

385

KNOWLES,

NORMA

NON-JURISDICITONAL COMPLAINT

10/20/2017

379

COUNCIL FOR

THE DEAF &

HARD OF HEAR

INQUIRY - TITLE 46 CHAPTER 2

10/19/2017

10/20/2017

380

IDAHO STATE

TAX

COMMISSION

INQUIRY - DOES PUC REPORT IMPORATATION OF RAILCARS

CARRYING MOTOR FUEL

10/19/2017

10/20/2017

384

NEW, ADRIENNE

CUSTOMER WOULD LIKE TO RECOVER EXPENSES FOR

DAMAGE

10/20/2017

389

TIKKA,

KATHERINE

CUSTOMER RESOLVED THE ISSUE

10/23/2017

375

HAUN, KELLY

CONTEMPLATING A SOLAR INSTALLATION

10/18/2017

10/23/2017

344

SOLID ROCK

HOMES (911)

COMPANY IS ATTEMPTING TO DISCONNECT AFTER

APPROVING DUAL METER BASE

10/10/2017

10/23/2017

4976

BOISE SCHOOL

DISTRICT

CUSTOMER CLAIMS TO BE OWED A REFUND OF $6840.00

10/03/2017

10/23/2017

4976

BOISE SCHOOL

DISTRICT

CUSTOMER CLAIMS TO BE OWED A REFUND OF $6840.00

10/03/2017

10/23/2017

4999

KOSONEN,

BRIAN

SLOW SPEEDS, PROMISSED CREDIT HAS NOT SHOW UP

10/10/2017

10/23/2017

1630

CLINK, STERLING

INTERNET SPEED IS SLOW

10/24/2017

Friday, September 15, 2023

356

NOBLES,

CONNIE

CO NOT PAYING DAMAGE CLAIM

10/12/2017

10/24/2017

381

JENSEN,

ROXANNE

CUSTOMER CLAIMS SHE WAS DISCONNECTED WITH NO

NOTICE

10/19/2017

10/24/2017

382

BENNETT,

AMANDA

FEELS SHE WAS SHUT OFF FOR MORE THAN THE NOTICED

AMOUNT

10/19/2017

10/24/2017

386

RICHARDSON,

KELLY (911)

NEEDS PAYMENT ARRANGEMENT OR MEDICAL ASSISTANCE

10/20/2017

10/24/2017

390

COBURN,

DEMILLE

CUSTOMER WOULD LIKE TO AVOID HAVING HIS TREE

TRIMMED

10/23/2017

10/24/2017

2260

SHAWVER, DON

CUSTOMER CONCERNED THAT FIRE HYDRANTS ARE NOT

FUNCTIONING PROPERLY

06/07/2017

10/24/2017

1625

HAAG, MIKE

QUESTIONS ON WATER CONNECTIONS AT METER

10/23/2017

10/24/2017

1629

CLARK FORK

HYDRO

QUESTION ABOUT CONTRACT RATES, AND AVOIDED COSTS

10/24/2017

1626

TAFOYA, MIKE

(911)

CUSTOMERS DOES NOT HAVE GAS BECAUSE TECH CALLED

OLD PHONE

10/24/2017

10/25/2017

374

GRAY, SEDINA

911

CLOSED WITHOUT FURTHER CONTACT FROM THE

CUSTOMER

10/18/2017

10/25/2017

392

CAMERON,

ROBERT

RESTORATION OF SERVICE DELAYED FOR EQUIPMENT AND

ABILITY TO ACCESS PROBLEM

10/23/2017

10/25/2017

349

WAGNER, TESS

POOR LANDLINE QUALITY / NO INTERNET SERVICE

10/10/2017

10/25/2017

1634

SILKET, SHELIE

(911)

UNABLE TO GET IN TOUCH - NEEDS PAYMENT ASSISTNACE

10/25/2017

10/26/2017

1637

HOAK, LARRY

CUSTOMER NEEDS FINANCIAL ASSISTANCE

10/26/2017

365

LEWIS,

STEPHANIE

INTRASTATE CALLS FOR WORK - LARGE IUSF CHARGE ON

BILL

10/16/2017

10/26/2017

1638

LANG, TERRY

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

10/26/2017

1631

BRANDELL,

VANESA

NO FURTHER CONTACT

10/24/2017

10/27/2017

1962

GEORGIA'S HAIR

SALON

CHECK APPLIED TO WRONG ACCOUNT

10/27/2017

3652

BALDING,

BARBARA (911)

ONGOING ISSUE OF LOSS OF DIAL TONE, DROPPED CALLS,

AND STATIC - CLEAR CREEK AREA

09/15/2017

10/27/2017

369

ESSEX, ROBERTA

BILL HIGHER THAN USUAL FOR INSIDE ONLY USAGE

10/17/2017

10/27/2017

Friday, September 15, 2023

4969

ROCHE, KEN

FLUSHING OF LINES PUTS LOTS OF WATER ON HIS

PROPERTY

10/02/2017

10/30/2017

1645

MYERS, ROGER

ISSUES WITH PORTING NUMBER TO A DIFF PROVIDER,

CAUSE-LINE FREEZE

10/30/2017

1633

WORTHINGTON,

MERRILY

INQURY: WATER HEATER CROSS WIRED TO NEXT-DOOR

APARTMENT

10/25/2017

10/30/2017

1628

MASON,

LEONARD (911)

PHONE LINE DOWN 10/21, CALLED 10/22, REPAIR

SCHEDULED FOR 10/26, REPAIRED 10/24

10/24/2017

10/30/2017

388

SULDOVSKY,

CARRIE

CUSTOMER CLAIMS FRONTIER DAMAGED PHONE BOX//BAD

LINE QUALITY

10/23/2017

10/31/2017

1640

ROY, BARBARA

SMART METER ISSUES - CLAIMS HEALTH PROBLEMS AND

NO ONE WILL HELP HER

10/26/2017

10/31/2017

378

BOREN, MANDI

(911)

CUSTOMER HAS NOT HAD SERVICE FOR 20 DAYS

10/19/2017

10/31/2017

1635

WERRY, PATRICK

CUSTOMER NEEDS TO ABANDON OLD SERVICE LINE ,

COMPANY TO REMOVE CURBSTOP

10/25/2017

11/01/2017

1653

SHEROKE,

CHARLES

NEEDED INFORMATION ON THE CASE PROCESS

11/01/2017

1641

KELLER,

CASSANDRA

CUSTOMER PAYMENT AT AVISTA DID NOT POST YET

10/27/2017

11/01/2017

1651

CELLULAR INC.

NETWORK

CORP.

INQUIRY: CO. WANTS TO PAY TELEPHONE TAX FOR IDAHO

10/31/2017

11/01/2017

1651

CELLULAR INC.

NETWORK

CORP.

INQUIRY: CO. WANTS TO PAY TELEPHONE TAX FOR IDAHO

10/31/2017

11/01/2017

1644

LOPEZ, MARY

ELLEN

UNABLE TO CONTACT - VOICEMAIL IS NOT SET UP

10/27/2017

11/01/2017

1655

CORTHELL,

RANDY

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

11/02/2017

1659

SCHOOLCRAFT,

DAVID

DIRECTV, NON REGULATED - SERVICE HAS BEEN OUT SINCE

OCT. 16

11/02/2017

1642

KOUIE, JACKIE

UNABLE TO GET IN TOUCH WITH CUSTOMER - APARTMENT

COMPLEX

10/27/2017

11/02/2017

1627

STEMPF, CRAIG

911

NEEDS ARRANGEMENT, NEEDS MORE CASH

10/24/2017

11/02/2017

1658

EMMER, WENDY

INQUIRY - WANTS TO KNOW WHAT IS IN DRINKING WATER

11/02/2017

4996

ANDREWS,

DONNA

EXPOSED TELEPHONE LINE ON GROUND

10/06/2017

11/02/2017

1654

MERIDIAN

PLUMBING

HOMESERV

11/01/2017

11/02/2017

Friday, September 15, 2023

1656

KENWORTHY,

MARY

DISCONNECTED IN JULY - NO LONGER CONSIDERED A

CUSTOMER

11/02/2017

1646

JONES, CINDY

CUSTOMER IS CONFUSED AS TO WHAT IS HAPPENING WITH

HER ACCOUNT

10/30/2017

11/02/2017

366

NAIL, STEVE

BILLED MORE TO BURY LINE THEN PROMISSED

10/16/2017

11/02/2017

1660

JONES, GERALD

OWNERSHIP OF WATER LINE FROM METER TO DWELLING

11/03/2017

1643

LOCKAMY,

MARK

NO CABLE INSIDE CONDUITS IN SUBDIVISION

10/27/2017

11/03/2017

1664

ADAMS, TED

CUSTOMER RESOLVED ISSUE HIMSELF

11/06/2017

387

WATERS,

CARMEN

TRYING TO SET UP ARRANGMENT ON HIGH BILL AFTER

LEAK

10/23/2017

11/07/2017

1648

VAN HORSSEN,

DANIELLE

CLOSED WITHOUT RESPONSE

10/31/2017

11/07/2017

1666

ROBINSON,

TERRIE

INQUIRY: QUESTIONS ON PORTING NUMBER TO A

DIFFERENT PROVIDER

11/07/2017

1652

BABBITT, LANCE

NEEDS PAYMENT ARRANGEMENT AND PAYMENT

ASSISTANCE

11/01/2017

11/07/2017

1662

ROTH HOMES

INQUIRY - WHY DOES EAGLE WATER NOT ALLOW FOR

COMPETING BIDS

11/03/2017

11/08/2017

353

WADNER, LEE

LEAK REPAIR IS TAKING TOO LONG

10/11/2017

11/09/2017

1672

ROYLANCE, PAM

INQUIRY - ARE RATES PROJECTED TO INCREASE

11/08/2017

11/09/2017

4985

MILLER, KIRK

WANTING INSPECTION AND GAS SAFETY RULES

10/04/2017

11/09/2017

1671

SAJWAJ-

JERUSALEM,

JANICE

AUTHORIZATION TO ADDRESS ACCOUNT ISSUES NOT

BROUGHT FORWARD TO NEW SYSTEM

11/08/2017

11/09/2017

1678

LIGHT, PATRICK

CLB BILLED AMOUNT VERSUS ACTUAL MONTHLY BILL.

POSSIBLE CLB BALANCE

11/13/2017

1675

COOLEY, COCO

PLAN OUTAGE FOR 5 HOURS - WINTER - ALL ELECTRIC

HOME

11/13/2017

1677

WOMACK, MC

KAY

COMPANY REQUESTING PAYMENT OF DEPOSIT AND PAST

DUE AMOUNT BEFORE RECONNECTION

11/13/2017

1674

WILLIAMSON,

MARGE

ALREADY MADE PAYMENT - CALLED PUC BY MISTAKE

11/13/2017

1636

CLARK, BONNIE

OUTAGE DUE TO OVER-STRESSED LINES

10/25/2017

11/14/2017

2973

PENDERGRAFT,

MIKE

MULTIPLE OUTAGES IN SHORT PERIOD OF TIME, DAMAGED

PROPERTY

11/14/2017

Friday, September 15, 2023

2974

MEYERS, MARY

NON REGULATED -SAGLE VALLEY WATER & SEWER

DISTRICT-RATE INCREASE

11/14/2017

1639

MOWER,

BONNIE

INTERNET - BILLING ISSUES, CHARGES NOT AS PROMISED,

SUPERVISOR NEVER CALLED BACK

10/26/2017

11/14/2017

2980

SIMMS,

JENNIFER

INQUIRY: LOOKING FOR WAYS TO REDUCE POWER USAGE

11/15/2017

1650

KUNTZ, LAURIE

WANTS TO BUY PINE TREES TO REPLACE TREES THAT

COMPANY TOPPED AND RUINED

10/31/2017

11/15/2017

1670

GRABARCZY,

DAVE

INQUIRY - WHY DO VEGETATION CREW MEMBERS USE

SPIKES TO CLIMB TREES

11/08/2017

11/15/2017

1668

BRISTOL,

LYNDIA

TROUBLE WITH RE-CERTIFICATION

11/08/2017

11/15/2017

1663

CHARBONNEAU,

JULIAN

NEEDS PAYMENT ASSISTANCE

11/06/2017

11/16/2017

2982

MC GILLEN,

LYNNAE

NON-JURISDICTIONAL COMPLAINT

11/16/2017

1632

JENSEN, CAROL

(911)

LONG WAIT FOR SERVICE TO BE RESTORED, CUSTOMER

SCAMMED INTO SWITCHING PROVIDERS

10/24/2017

11/16/2017

2986

UDLINEK, CARA

TRLR PARK IS INSTALLING INDIVIDUAL METERS

11/17/2017

2977

SIMPKINS-

BATTERSON,CAR

OL

COMPANY WON'T DISCUSS DECEASED CUSTOMER'S

ACCOUNT WITH FAMILY

11/15/2017

11/17/2017

2976

IDAHO

TRANSPORTATI

ON

DEPARTMENT

911

ITD TRYING TO COMPLETE BRIDGE PROJECT, CENTURYLINK

IS DELAYING WORK

11/15/2017

11/17/2017

1680

ALLEN, BOB

(911)

HAS BEEN WITHOUT DIALTONE FOR A WEEK

11/13/2017

11/17/2017

2984

HIGLEY,

SHANNA

POSSIBLE WATER LEAK - NOT ON CUSTOMER'S PROPERTY

11/17/2017

1665

UNKNOWN,

TORY

UNABLE TO CONTACT - NO ANSWER, VOICEMAIL ISN'T SET

UP

11/07/2017

11/17/2017

1661

TOLBERT,

TENELLE

TWO SEPARATE OUTAGES, NO SECOND WELL, NO BACK UP

POWER SUPPLY

11/03/2017

11/17/2017

2971

JOYNER, JAMES

COMPANY OVEREARNINGS

11/14/2017

11/17/2017

1679

MIHM-EVANS,

ANDREA

DENIED FLOOD DAMAGE CLAIM - BROKEN WATER MAIN

11/13/2017

11/20/2017

1649

RAY, ISRAEL

(911)

CUSTOMER IS HAVING ISSUES WITH LONG DISTANCE

SWITCH

10/31/2017

11/20/2017

Friday, September 15, 2023

2989

LONGMORE,

WAYNE

CUSOTMER WOULD LIKE ENERGY ASSISTANCE

11/20/2017

1676

MILLEMANN

PITTENGER &

PEMBERTON-

911

DISPUTE OVER ETF FEE

11/13/2017

11/20/2017

1676

MILLEMANN

PITTENGER &

PEMBERTON-

911

DISPUTE OVER ETF FEE

11/13/2017

11/20/2017

2991

EAGLE WATER,

INC

INQUIRY - TRYING TO FIND THE PUBLIC WATER SYSTEM

NUMBER

11/20/2017

11/21/2017

2992

PETRIE, CHRIS

PROBLEMS WITH ROW ON RESERVATIONS

11/20/2017

11/21/2017

391

IDAHO

WIRELESS

CORPORATION

CONTINUED BILLING AND EARLY TERMINATION FEES

CONTINUE AFTER RESOLUTION

10/23/2017

11/21/2017

4907

BEAUBIEN, TERRI

STATIC AND LINE GOES DEAD - CLEAR CREEK AREA

06/30/2017

11/21/2017

2997

CURTISS, TOM

QUESTIONS REGARDING SYSTEM WATER PRESSURE

11/21/2017

1657

JACKSON,

CLARK

IPC NEEDS TO PROVIDE MORE OPTIONS FOR BUDGET PAY

CUSTOMERS

11/02/2017

11/21/2017

2985

BERG, JAMIE

DID NOT LIKE ATTITUDE OF CSR

11/17/2017

11/22/2017

2995

KANDIS WEB

DESIGN

DISCONNECTED W/O NOTICE

11/21/2017

11/22/2017

2995

KANDIS WEB

DESIGN

DISCONNECTED W/O NOTICE

11/21/2017

11/22/2017

3000

GOMEZ, JOHN

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE

11/22/2017

372

CLOSE, ROLLIE

CUSTOMER WAS CHARGED FOR SERVICE THAT SHE DID

NOT TAKE

10/18/2017

11/22/2017

2975

WATSON,

DWAYNE

INQUIRY - QUESTONS ABOUT UTILITES BREAKING RULES -

NO RETURN PHONE CALL

11/15/2017

11/22/2017

1669

CLEMENTS,

TROY

ROAD CONSTRUCTION IS VERY DISRUPTIVE AND HAS

GONE SO TOO LONG

11/08/2017

11/22/2017

2981

FREW, CALVIN

ISSUE WITH MAKING PAYMENT OVER THE PHONE

11/15/2017

11/22/2017

2993

GRAY, LEE

QUESTIONS ABOUT CASE SCHEDULE

11/20/2017

11/22/2017

1667

ANDREASON,

DAVID

CHANGE IN IRRIGATION CREDIT AND COLLECTIONS

CREATING PROBLEMS FOR CUSTOMERS

11/08/2017

11/24/2017

Friday, September 15, 2023

2970

AAA RENT TO

OWN OF IDAHO

PROBLEM WITH CHANGE OF RESPONSIBILITY

11/14/2017

11/27/2017

2970

AAA RENT TO

OWN OF IDAHO

PROBLEM WITH CHANGE OF RESPONSIBILITY

11/14/2017

11/27/2017

1647

HENRY, DAVID

HIGH USAGE - HISTORICAL USAGE INCONSISTENT YEAR TO

YEAR

10/30/2017

11/27/2017

3004

ANDERSON,

RON

QUESTIONS REGARDING AVISTA SALE TO HYDROPOWER

AND LATER TO CHINESE

11/27/2017

3005

PENCE,

MATTHEW

COMPANY WOULD NOT SIGN CUSTOMER UP FOR

MORATORIUM

11/27/2017

11/28/2017

3008

PLOTZKI, PATTY

CUSTOMER WAS RECLASSIFIED BY THE COMPANY

11/28/2017

2994

STODDARD

CHIROPRACTIC

COMPANY CHARGING $2260.00 ETF / CSR MISQUOTE, NOW

ETF=$831.60+TAX

11/20/2017

11/28/2017

2990

GILLESPIE,

DIANE

INTERNET-CUSTOMER CHARGED FOR SERVICE AFTER

DISCONNECTION REQUESTED

11/20/2017

11/28/2017

2987

SHERET, SHERRY

DOES NOT KNOW WHY APPLIACTION FOR LIFELINE WAS

DENIED

11/17/2017

11/28/2017

4988

BOISE COUNTY

BOARD OF

COMMISSIONER

S

ONGONIG AREA PHONE OUTAGES & LINE QUALITY

10/05/2017

11/29/2017

3002

HOPKINS,

DAVID

CUSTOMER RECEIVED A BILL THE DAY BEFORE IT WAS DUE.

11/27/2017

11/30/2017

3018

BEANE,

STEPHEN W.

CUSTOMER LETTER TO SUEZ - ISSUE WITH METER/BILL

11/30/2017

3021

HANNON,

GEANE

INQUIRY: POSSIBLY PURCHASING PROPERTY WHERE DIA-W

IS THE PROVIDER

11/30/2017

3015

BRIGHT,

ASHLEIGH

REPEATED ROBO CALLS FROM SAME PHONE NUMBER

11/29/2017

11/30/2017

3020

FEICKERT,

RICHARD

INQUIRY - GUIDELINES ON DISCONNECTIONS

11/30/2017

2999

SUCHOWESKY,

ROBERT (911)

CUSTOMER HAS BROKEN POLE AND HAS REPORTED IT

SEVERAL TIMES

11/22/2017

12/01/2017

3022

SLATER, MARY

PORTING - VONAGE, PROJECT FI, ONVOY, SYNIVERSE - NO

JURIS

12/01/2017

3001

HENRY, JON

ACCESS TO ONLINE SERVICES, UNWANTED SERVICES

11/27/2017

12/01/2017

Friday, September 15, 2023

3023

SIRONEN,

DEBORAH

CUSTOMER HAS SLOW INTERNET

12/01/2017

3010

GERLA, DAVID

INQUIRY: CUSTOMER GETTING MULTIPLE ANSWERS ON

WHEN INTERNET WILL BE AVAILABLE

11/29/2017

12/04/2017

4315

LAGE, PHILLIP

PHONE VOIP SERVICE KEEPS GOING DOWN

12/04/2017

3012

SCOTT, STUART

VENDOR SOLD UPSIZED EQUIPMENT, DIDN'T EXPLAIN LIMIT

ON CREDIT ACCUMULATION

11/29/2017

12/04/2017

2998

OLSEN, ERIC

CLAIMS THAT NO NOTIFICATION WAS PROVIDED PRIOR TO

DISCONNECTION

11/22/2017

12/05/2017

4316

TURNBOW,

MARISSA (911)

INQUIRY: HUSBAND NAME ONLY ON ACCOUNT, IN JAIL,

WIFE NEEDS TIME TO PAY

12/04/2017

12/05/2017

4322

HENDERSON,

RICHARD

INQUIRY: WANTED INFORMATION ON REBATES FOR NEW

APPLIANCES

12/05/2017

2979

SMITH, GREG

UNBURIED CABLE CAUSING DISRUPTIONS IN SERVICE

11/15/2017

12/05/2017

4313

JACOBSEN,

JAMES

TROUBLE CONNECTING FROM VOIP SERVICE TO WIRELESS

PHONES

12/01/2017

12/05/2017

3016

RHOADES, AMY

TENANT NEVER TRANSFERRED RESPONSIBILITY, LANDLORD

NEEDS TO PAY FINAL BILL

11/29/2017

12/05/2017

4318

KOKER

ROBBINS,

TERESA

TRANSFERRED BILLS, CRISIS FUNDS, ENERGY ASSISTANCE

AND MORATORIUM

12/04/2017

12/05/2017

4320

RIVERA, JOSE

UNABLE TO CONTACT

12/04/2017

12/05/2017

3003

DJOKIC, DAVIDA

ZIVKA

KEEPS GETTING CALLS FROM UNKNOWN SOURCES

11/27/2017

12/05/2017

3009

EDWARDS,

SHERRI

AREA CODE NOT SHOWING ON CALLER ID - FIXED BY

UNPLUGGING

11/29/2017

12/05/2017

3007

LAMBERT, HEIDI

(911)

CHURCH ASSISTANCE HAS NOT REACHED THE COMPANY

YET - WINTER PAY SET

11/28/2017

12/05/2017

3014

TURNIPSEED,

DALE

INQUIRY - RELICENSING OF SMALL HYDRO - PIDGEON COVE

POWER COMPANY

11/29/2017

12/05/2017

3011

DAY, MIKE

CODING ISSUE-CUSTOMER BEING CHARGED FOR HIS

NEIGHBORS WATER AND VICE VERSA

11/29/2017

12/05/2017

3013

YOUNG, ROBERT

CUSTOMER NEEDS TO PAY FOR REPAIRS TO DAMAGED

METER PIT

11/29/2017

12/05/2017

4317

KERSEY,

MICHAEL

PAYMENT ASSISTANCE NEEDED

12/04/2017

12/06/2017

4321

KASNICK, BOB

(911)

CUSTOMER CLAIMS IT HAS TAKEN 3 WEEKS FOR LINE

EXTENSION

12/05/2017

12/06/2017

4314

SKIFF, KRYSTIL

(911)

CUSTOMER CLAIMS DISCONNECT IS SCHEDULED FOR

TODAY

12/01/2017

12/06/2017

Friday, September 15, 2023

2972

MARCY, ALLEN

CUSTOMER WAS CHARGED EARLY TERMINATION FEE

11/14/2017

12/06/2017

4327

BLODGETT, CLAY

CUSTOMER WANTED EXPLANATION ABOUT CUSTOMER

CHARGE

12/06/2017

12/07/2017

2969

RALPHS,

REYNOLD (REN)

CUSTOMER IS CONCERNED WITH THE REPLACEMENT POLE

COSTS

11/14/2017

12/07/2017

2983

BENNETT

MACHINE AND

WELDING

CUSTOMER CLAIMS SERVICE IS CHANIGN FROM 240V TO

208V

11/16/2017

12/07/2017

2996

BROWN, SID

(911)

CUSTOMER IS HAVING A NUMBER OF BILLING ISSUES

11/21/2017

12/08/2017

4330

GLOBAL SENIOR

HOUSING

TRYING TO GET GAS LINE DETACHED FOR NEW SUBDIVSION

12/08/2017

4331

WOODWORTH,

JAMES

DOESN'T LIKE TIERED RATE DESIGN

12/08/2017

4332

BURNHAM,

PATRICK

QUESTIONS ABOUT DECISIONS FROM PREVIOUS CASES -

AAM CHANGES

12/11/2017

4336

LAKEYS CAFE

DEPOSIT CHECK SENT TO THE COMMISSION

12/11/2017

2978

DEPARTMENT

OF ENERGY

INQUIRY: NEEDS INFO ON FUTURE POWER CONTRACT FOR

INL

11/15/2017

12/11/2017

2978

DEPARTMENT

OF ENERGY

INQUIRY: NEEDS INFO ON FUTURE POWER CONTRACT FOR

INL

11/15/2017

12/11/2017

4335

JOHNSON, DIXIE

INQUIRY: WHAT KIND OF DISCOUNTS ARE THERE TO HELP

WITH COSTS

12/11/2017

3006

ELARCO, LEOTA

DENIED LIFELINE DUE TO DUAL DISCOUNTS-CUSTOMER

REFUTES THIS

11/28/2017

12/11/2017

4334

PETRIE,

ANNETTE

EXTENDED TIMELINES FOR PHONE REPAIR

12/11/2017

12/12/2017

4324

ROBERTS, LYDIA

QUESTIONS REGARDING REGULATORY FEES FOR UTILITIES

12/05/2017

12/12/2017

4337

MUNSON,

CHERITA

UNABLE TO GET IN TOUCH WITH CUSTOMER

12/11/2017

12/12/2017

4319

AITKEN, TINA

INQUIRY: DOES IPC SUB-CONTRACT WITH TRACK UTILITIES

12/04/2017

12/12/2017

4329

COLE, RANDY

QUESTIONS REGARDING THE TARIFF

12/08/2017

12/12/2017

4341

ROLLEY,

DANIELLE

UNPAID HIGH BILL DUE TO LEAK, LANDLORD WON'T

REPAIR, WON'T PAY HIGH BILL

12/12/2017

1673

FEE, CHARLES

HIGH BILL SINCE JUNE 2015 - METER ISSUE?

11/09/2017

12/12/2017

Friday, September 15, 2023

2338

MICHELETTY,

FIORINO

HIGH BILL - POTENTIAL DUAL IRRIGATION SYSTEM ISSUE?

09/11/2017

12/13/2017

3019

LARSON, JESSIE

OBJECTS TO AMOUNT OF MONEY BEING REQUESTED

11/30/2017

12/13/2017

3024

MITCHELL,

SHANTEL

NEEDS PAYMENT ASSISTANCE

12/01/2017

12/13/2017

4343

STUDEBAKER,

JENNIFER

NON-JURISDICTIONAL COMPLAINT

12/13/2017

4328

ROSE, CRYSTAL

CUSTOMER CLAIMS TO HAVE BEEN DISCONNECTED WITH

24 HOUR NOTICE

12/07/2017

12/14/2017

3017

SOMSEN-

MILLER,

AMANDA

IPC CHARGING FOR POWER POLE IT WAS GOING TO

REPLACE A YEAR AGO

11/30/2017

12/14/2017

3017

SOMSEN-

MILLER,

AMANDA

IPC CHARGING FOR POWER POLE IT WAS GOING TO

REPLACE A YEAR AGO

11/30/2017

12/14/2017

4346

NELSON, BOB

REQUEST THAT METER READING BE DONE AS SOON AS

POSSIBLE

12/14/2017

12/15/2017

4342

NUXOLL, IVAN

NEEDS LIFELINE APPLICATION

12/12/2017

12/15/2017

4349

BAIRD, CAROL`

NEEDS MONEY TO INSTALLS BREAKER PANEL SO COMPANY

WILL CONNECT SERVICE

12/15/2017

4350

JOHNSON,

KELSEY

LANDLORD CANCELLED SERVICE, CUSTOMER HAS PRIOR

BILL

12/15/2017

4325

GREEN, BRETT

(911)

CUSTOMER CLAIMS COMPANY DAMAGED SPRINKLER AND

LEFT A MESS IN HIS YARD

12/06/2017

12/15/2017

4323

NEWMAN, KIM

CONTINUED OUTAGES IN NEIGHBORHOOD

12/05/2017

12/15/2017

4339

CLARY, CARTER

DOESN'T QUALIFY FOR REEBATE BECAUSE OF EXCESSIVE

USAGE OF GAS FIREPLACE

12/11/2017

12/15/2017

4326

BRESSLER,

ABBEY

QUESTIONS BALANCE TRANSFER TIMING

12/06/2017

12/18/2017

4344

ROWELL, WILLIE

NEEDS BILLING DUE DATE CHANGED DUE TO TIMING OF

SOCIAL SECURITY CHECK

12/13/2017

12/18/2017

4354

RAWLIN, BOBBY

NEEDS MONEY TO PAY PRIOR BILL

12/18/2017

4351

ALLANTOB,

ALLANTOB

EMAIL COMPLAINT THAT WAS AUTO GENERATED BY A

PROGRAM - NOT VALID - JUNK MAIL

12/18/2017

4352

UNKNOWN

NO CONTACT WITH CUSTOMER

12/18/2017

12/19/2017

4357

JENKINS,

MANDY

WATER AND SEWER CHARGES IN A MOBILE HOME PARK IN

GARDEN CITY - NO JURIS

12/18/2017

12/19/2017

Friday, September 15, 2023

4362

HARDING, PETER

HAS TO PAY FOR IRRIGATION WATER THAT HE DOESN'T

NEED OR WANT

12/19/2017

4356

ROBERTS, JOSH

NEEDS PAYMENT ASSISTANCE - WINTER PROTECTION

DECLARED

12/18/2017

12/19/2017

4360

BOWEN,

MARIAH

CALLED THE COMMISSION BY MISTAKE

12/19/2017

4364

WATSON,

CHRISTINE

CUSTOMER WOULD LIKE TO SIGN UP FOR MORATORIUM

12/19/2017

4363

GEMMRIG,

ARTHUR

NORTHERN LIGHTS - NO JURIS - PARTIAL PAYMENT, NO

ARRANGEMENT

12/19/2017

4355

HUTCHISON,

EARL R

RESOLVED PRIOR TO CONTACT

12/18/2017

12/19/2017

4358

PHILLIPS, JOHN

HIGH WATER BILL BUT NO EFFORT TO REPAIR ANY

POSSIBLE LEAKS

12/18/2017

12/19/2017

4348

HEFNER,

CLARENCE

INQUIRING WHY TAXES AND SURCHARGES ARE SO HIGH

12/14/2017

12/20/2017

4347

BROWN,

PHYLLIS (911)

CUSTOMER HAS A LARGE UNPAID CLB BALANCE

12/14/2017

12/20/2017

4367

KAGEL,

MORGAN

CLAIMS NEW RESIDENCE USAGE HAS DOUBLED COMPARED

TO OLD RESIDENCE

12/20/2017

4368

TIETZE, TIFFANY

911

NEEDS TO GET SERVICE IN HER NAME, HAS A PRIOR BILL

12/20/2017

4368

TIETZE, TIFFANY

911

NEEDS TO GET SERVICE IN HER NAME, HAS A PRIOR BILL

12/20/2017

4366

MARTIN,

ERNEST

COMPANY WON'T CANCEL SERVICE

12/19/2017

12/20/2017

4353

ELAM, TIM

NO CONTACT FROM CUSTOMER

12/18/2017

12/21/2017

1016

UNKNOWN,

DEBRA

CLOSED WITHOUT CONTACT

12/22/2017

1015

THORNOCK,

ADELA

NEEDS PAYMENT ASSISTANCE

12/21/2017

12/22/2017

1010

LEYENDECKER,

STEPHANIE

CLOSED WITHOUT CONTACT

12/20/2017

12/22/2017

1014

HALE, TIMOTHY

(911)

CUSTOMER HAS A HIGH BILL AND WAS DISCONNECTED

12/21/2017

12/26/2017

4361

PHILLIPS, JOHN

NO CONTACT FROM CUSTOMER

12/19/2017

12/26/2017

Friday, September 15, 2023

1021

POPA,

ALEXANDRA

CUSTOMER NEEDS TO MAKE A PAYMENT, CAN'T REACH

COMPANY

12/26/2017

12/27/2017

1022

PIEKSMA,

DUANE

NON-JURISDICTIONAL COMPLAINT

12/26/2017

12/27/2017

1024

SOMMER, MARY

NEW AREA CODE 986 WITH SAME 7 DIDGET NUMBERS AS

CURRENT PHONE

12/27/2017

12/28/2017

4359

SMART,

CRYSTAL

NEEDS PAYMENT ASSISTANCE - FORGOT TO CONTACT

COMPANY AFTER EVICTION

12/19/2017

12/28/2017

4338

GONZALES, JOSE

HAD NO KNOWLEDGE THAT HE WAS ASSOICATED WITH A

SECOND ACCOUNT

12/11/2017

12/28/2017

1018

PETERSON,

TAYLOR

FOUND LEAK UNDER KITCHEN SINK - REQUESTING LEAK

ADJUSTMENT

12/22/2017

12/28/2017

1017

KELLY, BERNIE

SERVICE IS DOWN AGAIN

12/22/2017

12/28/2017

1025

THE SCOULAR

COMPANY

BILLING DISPUTE

12/28/2017

1026

RIVERA, LORA

NON-JURISDICTIONAL COMPLAINT

12/28/2017

1013

MC MILLAN,

JOHN

CUSTOMER CLAIMS TO HAVE ASKED TO BE PLACED ON

VACATION RATE BUT WAS NOT.

12/21/2017

12/28/2017

4333

BALUKOFF,

ANTHONY J (AJ)

CUSTOMER HAS BALANCE FORWARD DUE TO A BILLING

ADJUSTMENT

12/11/2017

12/28/2017

1027

HOTTEL, LESLIE

CITY OF MCAMMON

12/29/2017

1039

HATHAWAY,

BRANDIE

CITY OF SAINT ANTHONY - NO JURIS

01/02/2018

1043

PARKER, AMBER

ARKANSAS CUSTONER REQUESTING ASSISTANCE W/

WATER BILL

01/02/2018

1041

DAY, JOYCE

INQUIRY: WANTED TO KNOW WHY AT&T DOES NOT

PROVIDE LANDLINE SERVICE

01/02/2018

1044

EWING, SIMONE

(911)

INQUIRY: CAN COMPANY DISCONNECT SERVICE IN THE

WINTER

01/02/2018

4365

CRANDALL, KEN

NOTICES GOT LOST IN THE MAIL??

12/19/2017

01/02/2018

1011

GUENTHER, JOE

CUSTOMER WAS DISCONNECTED WITHOUT NOTICE//HAS

BILLING DISPUTE

12/21/2017

01/02/2018

1038

SWIEL, RONALD

CUSTOMER DID NOT WANT TO TALK TO ME

01/02/2018

4345

OLSON, CLIFF

MISREADING LEADS TO CHARGES AT THE HIGHER SUMMER

RATE

12/13/2017

01/02/2018

4340

SIEVERS, DEBBIE

(911)

CUSTOMER WAS CHARGED AFTER CANCELLING SERVICES

12/12/2017

01/02/2018

Friday, September 15, 2023

1020

DAYLEY, TOM

FIBER CABLE CUT AND 135 HOMES WITHOUT SERVICE FOR

THREE DAYS.

12/26/2017

01/03/2018

1034

HOFF, TRACI

CUSTOMER WOULD LIKE THE COMPANY TO REVIEW LINE

EXTENSION POLICY FOR EXEMPTION

01/02/2018

01/03/2018

1042

FRY, ANN

RUTHIE

COMPANY REPLACING CABLE , BOXES AND METERS IN

PARK - METER TO HOUSE(??)

01/02/2018

01/03/2018

1055

METRO PCS

CUSTOMER

UNABLE TO RETURN PHONES & GET A DIFFERENT PHONE

01/03/2018

1030

BALLENWORD,

SHARON

NO CONTACT FROM CUSTOMER

01/02/2018

01/03/2018

1036

CONTRERAS,

MIRELLA

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

01/02/2018

01/03/2018

1035

MC

CONNAGHEY,

FREIDA 911

WEEK LONG DELAY IN REPAIR??

01/02/2018

01/03/2018

1031

MARKS, JOHN

911

SERVICE IS OUT, AGAIN

01/02/2018

01/03/2018

1054

WALLACE,

CLARISSA 911

SECOND PRIOR BILL NEEEDS TO BE PAID BEFORE SERVICE IS

TURNED ON

01/03/2018

01/04/2018

1049

GUSTAFSON,

LANISE

CUSTOMER CLAIMS BILLED AFTER MOVING FROM

RESIDENCE

01/03/2018

01/04/2018

1048

BURNS

CONCRETE

COMPANY 911

NO LONG DISTANCE - EITHER INCOMING OR OUTGOING -

CABLE CUT

01/03/2018

01/04/2018

1062

MOFFATT

THOMAS

NON-JURISDICTIONAL COMPLAINT

01/05/2018

1053

ARNOLD, BRENT

DISPUTES WATER USAGE FROM 10-14 TO 10-30

01/03/2018

01/05/2018

1052

RICHARDS,

CHAD

SALE OF QF REQUIRES NOTIFICATION TO UTILITY AND

UTILITY NOTIFIES COMMISSION

01/03/2018

01/05/2018

1061

SYRINGA

HEIGHTS WATER

DIST

INQUIRY: WHAT ARE THE SYRINGA HEIGHTS WATER

DISTRICT BOUNDRIES

01/04/2018

01/08/2018

1023

LEWIS, TRUDY

(911)

CUSTOMER CLAIMS METER MAY BE MALFUNCTIONING

12/27/2017

01/08/2018

2355

RASH, KATHY

UNPLUGGED DSL MODEM BY MISTAKE

01/08/2018

2361

GOMEZ,WAYNE

NON-JURISDICTIONAL COMPLAINT

01/08/2018

Friday, September 15, 2023

1029

VAN HORSSEN,

DANIELLE

CUSTOMER DOESN'T LIKE THE COMPANY'S OFFERED

ARRANGEMENT

01/02/2018

01/08/2018

1064

GALAZIN, JOHN

(911)

CUSTOMER CLIAMS HE HAS WAITED 3 MONTHS FOR

COMPANY TO RAISE LINES

01/08/2018

01/09/2018

1064

GALAZIN, JOHN

(911)

CUSTOMER CLIAMS HE HAS WAITED 3 MONTHS FOR

COMPANY TO RAISE LINES

01/08/2018

01/09/2018

2370

FEILER, MICHAEL

CUSTOMER WANTED TO KNOW WHEN IPC WAS GOING TO

FILE A RATE CASE

01/09/2018

2365

MUSIK, TARA

CALLED COMMISSION BY MISTAKE

01/09/2018

2360

DREADFULWATE

R, JUSTIN (911)

CUSTOMER CLAIMS MORATORIUM DECLARED IN

NOVEMBER

01/08/2018

01/09/2018

1056

LOWE, VERNA

DSL SPEED CONTINUES TO DETERIORATE

01/04/2018

01/09/2018

2363

ROSENLOF,

MARCI

WATER RIGHTS FOR FISH HAVEN PIPELINE - NO JURIS

01/08/2018

01/09/2018

2358

LONG, RANDALL

METER USAGE BILLING CHANGE TO A FLAT RATE

01/08/2018

01/09/2018

2378

MARTINDALE,

WHITNEY (911)

NON REGULATED - EICAP PAID PART OF BILL, SERVICE

SHUTOFF ANYWAY

01/10/2018

2375

WAGNER,

BRITNEY

WRONG NUMBER

01/10/2018

01/11/2018

4965

BRUNOBUILT

HOMES

CLAIMS COMPANY REFUSES TO INSTALL A TYPICAL

RESIDENTIAL LINE EXTENSION

09/29/2017

01/11/2018

2367

GREENE,

EDWARD

UNABLE TO GET IN TOUCH WITH CUSTOMER

01/09/2018

01/11/2018

2380

GUERRERO,

ELUDIVINI

NEEDS TO SPEAK TO CSR TO CANCEL BUDGET PAY

01/10/2018

01/11/2018

2353

TURNER,

CASSIDY (911)

NEW SERVICE, DISCONNECT NOTICE IN LESS THAN 30 DAYS

01/08/2018

01/11/2018

2368

JOLSON, KATHY

UNABLE TO GET IN TOUCH WITH CUSTOMER

01/09/2018

01/11/2018

1051

MENTER, CINDY

(911)

UNABLE TO MAKE OUTBOUND LONG DISTANCE CALLS,

CROSS TALK - BUSINESS IMPACT

01/03/2018

01/11/2018

2313

BRUNOBUILT

HOMES

CLAIMS IDAHO POWER IS REFUSING SERVICE IN VOILATON

OF STATE LAW

09/06/2017

01/11/2018

2377

ACOSTA,

NATHAN

CITY OF IDAHO FALLS ELECTRIC - NO JURIS CLOSED

WITHOUT CONTACT

01/10/2018

01/11/2018

Friday, September 15, 2023

2356

FROGNESS,

DARYL (911)

COMPANY DISCONNECTED PHONE BY MISTAKE AND THERE

IS A DELAY IN RESTORING SERVICE

01/08/2018

01/11/2018

2388

ENRIQUES,

JENNIFER

LANDLORD WILL NOT FIX LEAKY PIPE

01/12/2018

2390

A 2 Z STORAGE

LLC

DISPUTE W/ HAYDEN LAKE IRRIGATION DISTRICT

01/16/2018

2392

DOTY, JUDE

NON-JURISDICITONAL COMPLAINT

01/16/2018

2385

SHIRTS, FRANK

(911)

COMPANY OVERBILLING SINCE JULY ON PACKAGE -

DISCONNECT 1/10/18

01/11/2018

01/16/2018

2359

LAFFERTY,

MICHAEL

LEVEL PAY AMOUNT KEEPS GOING UP, POSSIBLE ISSUE

WITH THE METER TOO

01/08/2018

01/16/2018

2369

ADAMS, LISA

CENTURYLINK CANCELED CUSTOMERS CONTRACT WITH

EARTHLINK

01/09/2018

01/16/2018

291

SCHACHER, NIKI

BACKUP BATTERIES DO NO PROVIDE SUFFICIENT SERVICE

DURING POWER OUTAGE

07/11/2017

01/16/2018

2379

DAVIS,

MONONA

ITSAP & LIFELINE DENIAL

01/10/2018

01/17/2018

2364

MC INTIER,

MILTON

TOO MANY OUTAGES

01/09/2018

01/17/2018

2354

WRIGHT, TRICIA

HIGH BILL, POSSIBLE LEAK IN SPRINKLER SYSTEM

01/08/2018

01/17/2018

2384

YOUNG, JARED

STILLWAITNING ON SERVICES TO BE BUNDLED FOR A $10

PER MONTH SAVINGS

01/11/2018

01/17/2018

2366

SPRAGUE,

RODERICK (911)

MADE PAYMENT ONLINE BUT DID NOT INTEND TO SETUP

AUTOPAY

01/09/2018

01/17/2018

2397

LANNING,

SHARON

CUSTOMER WANTED TO CONFIRM THE COMPANY WAS

CORRECT

01/17/2018

2386

VICTORIO,

LEONILA (911)

CUSTOMER CLAIMS SHE WAS DISCONNECTED WITHOUT

CAUSE

01/12/2018

01/17/2018

2373

JOHNSON,

CHRIS

COMPANY ONLY UPGRADES HIGH VOLUME MARKET

AREAS-IGNORES RURAL CUSTOMERS

01/09/2018

01/18/2018

2389

HAYS, BONNIE

BILL FROM PRIOR ADDRESS, CUSTOMER WAS NOT ON

ACCOUNT

01/16/2018

01/18/2018

2400

BEGAY,

JULIEANNE

CUSTOMER WAS DENIED SERVICE FOR PAST DUE BILL

01/18/2018

1019

SCHUTTPELZ,

MARIA

CUSTOMER CLAIMS CALLS DROP AND THERE IS STATIC ON

THE LINE

12/26/2017

01/18/2018

2393

MYERS, GEORGE

(911)

CUSTOMER IS TRYING TO PAY A BILL AND HAVING ISSUES

CONTACTING THE COMPANY

01/16/2018

01/19/2018

Friday, September 15, 2023

2403

ANDRA, VICKIE

(911)

NEEDS PAYMENT ASSISTANCE.

01/19/2018

2362

WEISMAN,

NELSON

ESTIMATED BILLING DUE TO LACK OF MANPOWER CREATES

HIGH BILL

01/08/2018

01/19/2018

2394

PAULSEN,

RANDEL

WOULD LIKE HIGH SPEED INTERNET & PHONE SERVICE

01/17/2018

01/19/2018

2383

ROYLANCE, PAM

NON-JURISDICTIONAL COMPLAINT(S)

01/11/2018

01/19/2018

2407

AMARAL, SUE

INQUIRY: WANTED A LIST OF COMPANIES THAT

PARTICIPATE IN LIFELINE PROGRAM

01/22/2018

1037

HOFFMAN,

DAVID

CUSTOMER SERVICE / BILLING / CHARGES / LINE QUALITY

01/02/2018

01/22/2018

2408

HILTON, BLAIR

911

PAYMENT SENT TO THE COMMISSION IS FOR LESS THAN

FULL AMOUNT PAST DUE

01/22/2018

2408

HILTON, BLAIR

911

PAYMENT SENT TO THE COMMISSION IS FOR LESS THAN

FULL AMOUNT PAST DUE

01/22/2018

2382

CORBETT, ALAN

WOULD LIKE MORE OPTIONS FOR MOVING OVERHEAD

POWER LINE

01/11/2018

01/22/2018

1047

PHILLIPS CATTLE

COMPANY

CUSTOMER CLAIMS HE HAS TO REPLACE TRANSFORMER

AND METER

01/03/2018

01/22/2018

1047

PHILLIPS CATTLE

COMPANY

CUSTOMER CLAIMS HE HAS TO REPLACE TRANSFORMER

AND METER

01/03/2018

01/22/2018

1047

PHILLIPS CATTLE

COMPANY

CUSTOMER CLAIMS HE HAS TO REPLACE TRANSFORMER

AND METER

01/03/2018

01/22/2018

2396

UNDERWOOD,

PAUL

CLAIMS SIX OUTAGES IN LAST 30 DAYS

01/17/2018

01/22/2018

3697

MATTERA,

FREDERICK

UNHAPPY ABOUT HIS BILL, WRITING TO THE FEDERAL

COMMISSION

01/23/2018

3698

HOLDEN

KIDWELL HAHN

& CRAPO PLLC

QUESTIONS ABOUT CHANGES TO PURPA CONTRACTS

01/23/2018

3699

VASQUEZ, LUIS

NON REGULATED, REPUBLIC SERVICES - CHARGED FOR

PREVIOUS CUSTOMERS BILL

01/23/2018

2404

GINGERICH,

CASEY (911)

ELDERLY AND WITHOUT PHONE SERVICE

01/19/2018

01/23/2018

2371

HERAK, DONNA

COMPANY CHARGING MORE THAN APPROVED RATE(?)

01/09/2018

01/23/2018

3700

MASSEY, LYLE

NEEDS PAYMENT ASSISTANCE

01/24/2018

3703

MC CRAY,

MINDY

COMPANY TRANSFERRED HER SEPARATED HUSBAND'S OLD

BILL TO HER ACCOUNT

01/24/2018

Friday, September 15, 2023

3702

GONZALES,

MANDY

NON REGULATED - CITY OF HEYBURN, DISCONNECT WITH

CHILDREN IN THE HOME

01/24/2018

3704

BILBAO, STEVE

VERIFYING IF SERVICE WILL BE RESTORED AND

DISCONNECTION RULE

01/24/2018

2387

BRITTON ,

JUDITH

SAID HER NUMBER HAS BEEN PORTED BUT WAS STILL

GETTING BILLED

01/12/2018

01/24/2018

2402

HUSTISON,

DALE (911)

CUSTOMER WOULD LIKE TO DISCONTINUE SERVICE

01/19/2018

01/24/2018

2406

STEPHENS,

MARSHA

CUSTOMER WOULD LIKE TO BEGIN SERVICE

01/22/2018

01/24/2018

3706

IDAHO FARM

BUREAU

FEDERATION

QUESTIONS ABOUT DEPOSIT POLICY FOR IRRIGATION

CUSTOMERS

01/25/2018

3701

PETERS, MARK

T-MOBILE AND CABLEONE TELEPHONE - NO JURISDICTION

01/24/2018

01/25/2018

3707

ZARAGOZA,

CARLITO

RECEIVED CHECK - FORWARDING TO COMPANY IPC-E

01/26/2018

3709

KERNUTT, LYNN

IDAHO COUNTY POWER & LIGHT - NO JURIS

01/26/2018

1050

DRAKE, MARY

CUSTOMER BELIEVES THE COMPANY IS FAILING TO

PROVIDE ADEQUATE SERVICE

01/03/2018

01/29/2018

3710

EDROY FARMS

INC. (911)

DISCONNECTION WILL SHUT DOWN WELL AND AFFECT

ELDERLY, ILL, AND CHILDREN

01/29/2018

3710

EDROY FARMS

INC. (911)

DISCONNECTION WILL SHUT DOWN WELL AND AFFECT

ELDERLY, ILL, AND CHILDREN

01/29/2018

3710

EDROY FARMS

INC. (911)

DISCONNECTION WILL SHUT DOWN WELL AND AFFECT

ELDERLY, ILL, AND CHILDREN

01/29/2018

3713

DEL CASTILLO,

MARIA

LOOKING FOR ASSISTANCE

01/29/2018

3723

MC CLAIN,

MARY

NO LONGER NEEDED ASSISTANCE

01/29/2018

3712

MARGESON, TIM

NON-JURISDICTIONAL COMPLAINT

01/29/2018

3719

KIMPTON ACRES

WATER

ASSOCIATIION

WANTS TO KNOW OPTIONS OF DISCONNECTING SERVICE

FOR NON-PAYMENT

01/29/2018

3720

NAB, ALICIA

CITY OF NAMPA - NO JURIS

01/29/2018

3711

NICHOLS,

GABBY

NON-JURISDICITONAL COMPLAINT

01/29/2018

Friday, September 15, 2023

2374

MERIDIAN

PLUMBING

HOMESERV - SUEZ AGREEMENT IS UNFAIR BUSINESS

ADVANTAGE TO LOCAL BUSINESS

01/09/2018

01/29/2018

3716

WEIGOLD, TED

INABILITY OF COMPANY VENDOR TO PROCESS FLEXIBLE

DEBIT PAYMENTS

01/29/2018

2399

DIANDA,

JUANITA

CLAIMS SERVICE WAS CANCELLED 6 MONTHS AGO

01/18/2018

01/29/2018

3721

BRISTOL,

LYNDIA

COM0PANY WON'T CANCEL SERVICE

01/29/2018

01/30/2018

3708

GABALDON,

CRYSTAL

NEEDS PAYMENT ASSISTANCE TO GET RECONNECTED

01/26/2018

01/30/2018

3736

BAILEY,

JOHNATHAN

MASTER METER OR MIXED METER

01/31/2018

3732

CAMPBELL,

MICHAEL

INQUIRY: RECEIVED CHECK - FORWARDING TO COMPANY

01/31/2018

3735

IRONS, CORINA

SEEKING PAYMEN ASSISTANCE

01/31/2018

3737

SEAPORT

JANITORAL

UNABLE TO GET IN TOUCH WITH DEX MEDIA

01/31/2018

2381

DIPO, LINDSEY

CUSTOMER IS CONCERNED THAT HIS BILL IS VERY HIGH

01/11/2018

01/31/2018

2357

DAWSON,

DIANA

OUTAGES FROM PRE-XMAS STORM

01/08/2018

01/31/2018

2405

TRULOCK, TOM

BATTERY BACK UP RAN OUT BEFORE REPAIRS COULD BE

MADE

01/19/2018

02/01/2018

2398

MALLET, RANDY

OUTAGES / PHONE LINE ON THE GROUND / POOR LINE

QUALITY

01/17/2018

02/01/2018

1045

SECORD, PAM

STILL HAVING FREQUENT OUTAGES - REPAIRS NOT DONE

AS PROMISED

01/02/2018

02/01/2018

1046

KOPP, EDWARD

CLAIMS USAGE SHOULD NOT HAVE DECREASED IN

DECEMBER

01/03/2018

02/01/2018

2401

SCOGGINS,

CAREOL RAY

NEEDS TO RECERTIFY FOR LIFELINE

01/19/2018

02/01/2018

1063

ALL ABOUT

PROPERTY

CLAIMS NEW METER HAS CAUSED HIGH USAGE

01/05/2018

02/01/2018

3724

HUTTASH,

MELODY

NET METERING QUESTIONS

01/29/2018

02/01/2018

3725

HOLLOWAY,

LISA

CUSTOMER IS NOT HAPPY WITH HER ELECTRIC BILL

01/30/2018

02/01/2018

3733

JONES, AARON

POSSIBLE COST TO RELOCATE GUY WIRE AND/OR OTHER

FACILITIES

01/31/2018

02/02/2018

Friday, September 15, 2023

3715

SAMMATH,

TRACI

CUSTOMER HAS BEEN CHARGED FOR METER WITH NO

LOAD

01/29/2018

02/02/2018

3744

JACKSON, RICK

NON-JURISDICTIONAL COMPLAINT

02/02/2018

3745

CHAPMAN, LA

DONNA

CLEARWATER POWER - CUSTOMER OBJECT TO MONTHLY

CHAERGE - NO JURIS

02/02/2018

3742

CRAIG, JESSICA

PRIOR BILL

02/02/2018

2391

BOYD, BOB

STATIC AND BACKGROUND NOISE, INTERNET

INTERRUPTIONS

01/16/2018

02/02/2018

3718

ANGLE,

GENOVEVA

HIGH BILL AND LACK OF PAYMENT OPTIONS - HEYBURN

ELECTRIC

01/29/2018

02/02/2018

3734

IDAHO

HISTORICAL

SOCIETY

WANTS TO KNOW IF FIRE PROTECTION CHARGE IS

ACCURATE

01/31/2018

02/05/2018

3717

DELSMAN,

DIANE

$200 BILL FOR SERVICE ON AN UNUSED GARAGE

01/29/2018

02/05/2018

3746

CUARISMA,

MELISSA

INQUIRY: CUSTOMER NEEDS ASSISTANCE WHEN

MORITORIUM ENDS

02/05/2018

3747

QUEZATA,

VERONICA

LOOKING FOR ASSISTANCE TO PAY BILL AT THE END OF

MORATOPRIUM

02/05/2018

3750

HESS, BRANDON

NON REGULATED - CONSUMER UNHAPPY WITH WORDING

OF DISCONNECT NOTICE

02/06/2018

3751

ANDERSON

CIRCLE WATER

COMPANY

ANDERSON CIRCLE WATER CORPORATION AND THE ROY V

ANDERSON SUBDIVISION

02/06/2018

5003

STYVA, JASON

NEEDED TO VERIFY THAT THE BILL AND THE TARIFF ARE

PRICED PER CCF

02/06/2018

5002

WISE, JOE

ANNUAL ADJUSTMENT MECHANISMS

02/06/2018

1028

ELAM, TIM

COMPANY SAYS CURRENT TRANSFORMER IS SAFETY ISSUE

AND CUSTOMER NEEDS TO PAY

12/29/2017

02/07/2018

1028

ELAM, TIM

COMPANY SAYS CURRENT TRANSFORMER IS SAFETY ISSUE

AND CUSTOMER NEEDS TO PAY

12/29/2017

02/07/2018

3728

RIADH, SAFA

SON'S ACCOUNT IN COLLECTIONS WAS DISCUSSED WITH

MOTHER BY CSR

01/30/2018

02/07/2018

5010

ARIMO, SUSAN

NEEDS TO SUBMIT A WRITTEN COMMENT FOR THE CASE

02/07/2018

3743

REXHO, MITAT

REQUESTING SERVICE ESTABLISHMENT CHARGE BE WAIVED

02/02/2018

02/07/2018

3730

SCHOOLEY, JEFF

CLOSED WITHOUT RESPONSE

01/30/2018

02/07/2018

5008

FARKS, DENISE

UNABLE TO CONTACT

02/07/2018

Friday, September 15, 2023

5006

SPEDIACCI,

DOMINIC

CITY OF PECK - BILLED FOR SERVICES NOT USED, BILLS

TRANSFERRED

02/06/2018

02/07/2018

5013

WRIGHT,

SHANTELL

NON REGULATED - UNPAID UTILITIES FROM RENTER

TRANSFERRED TO CUSTOMER

02/08/2018

3740

MILLER, FAY

NO CONTACT FROM CUSTOMER

02/01/2018

02/08/2018

2372

BROOKS, RAE

CUSTOMER CLAIMS BILLING HAD OLD INFO ON IT

01/09/2018

02/08/2018

5015

KEZELE, ROBYN

CUSTOMER WOULD LIKE NOTICE OF COMPANY WORKING

ON HER PROPERTY

02/08/2018

5016

UNKNOWN,

MICHAEL

NON-JURISDITIONAL COMPLAINT

02/08/2018

5014

TOM'S SERVICE

INQUIRY: CAN IPC CHARGE CUSTOMER TO UPGRADE

CURRENT SYSTEM

02/08/2018

5012

OPENSHAW,

STAF

CLAIMS REQUEST FOR SERVICE CANCELLATION DID NOT

HAPPEN ON REQUESTED DATE

02/07/2018

02/08/2018

3738

WAGNER, JON

WATER DISCOLORED TWICE IN ONE MONTH

01/31/2018

02/08/2018

3749

MARCHESSE,

MICHAEL

WOULD LIKE LISTING OF WATER RATE CHARGES DATING

BACK TO 2014

02/05/2018

02/08/2018

3739

WILDE, CAROL

(911)

CSR WILL NOT PROVIDE ACCOUNT INFO, BEHIND ON BILL,

WANTS TO STOP SERVICES

01/31/2018

02/08/2018

3731

HAMILTON,

BART

SUPERVISOR WILL NOT CALL CUSTOMER BACK ABOUT

INTERNET SPEED ISSUE

01/30/2018

02/08/2018

3726

STARR, APRYL

COMPANY REFUSED TO EXPLAIN TAXES/SURCHARGE &

ERROR IN NAME ON BILL

01/30/2018

02/08/2018

5023

HUBBARD, JIM

CUSTOMER WOULD LIKE TO KNOW ABOUT 2018 TAX

IMPLICATIONS

02/09/2018

5019

HEGERLE, SARA

CUSTOMER IS TRYING TO HAVE A DRAINAGE PIPE

REMOVED

02/09/2018

3748

TRENT, GENEVA

NO CONTACT FROM CUSTOMER

02/05/2018

02/12/2018

5025

IMLAY,

DOROTHY

CUSTOMER KEEPS FORGETTING TO CHARGE HER CORDLESS

PHONE

02/12/2018

5027

BURROWS, SAM

CUSTOMER HAD QUESTIONS ABOUT FEDERAL ACCESS

CHARGE

02/12/2018

3727

ALLEN, CHARLES

CUSTOMER STILL RECEIVING BILL AFTER STOPPING SERVICE

01/30/2018

02/12/2018

5004

STUART, STEVE

BALANCE DUE LESS THAN 30 DAYS PAST DUE, KIDS IN THE

HOME

02/06/2018

02/12/2018

5029

TAGUE,

DOUGLAS

COMPANY WOULD NOT EXPLAIN THE AAM OR EER ON THE

BILL

02/12/2018

Friday, September 15, 2023

5031

WHITE, ROSA

911

POWER SHUT OFF WHILE CREWS WERE AT WORK

02/12/2018

5018

WILLIAMS,

ROBERT

DISPUTE ON 4-YEAR OLD BILL

02/08/2018

02/12/2018

5024

MANWARING,

JUSTIN (BISHOP)

PARISHIONER EXPECTED TO PAY PREVIOUS TENANTS BILL

02/12/2018

5030

MANNING,

ROBERT

CUSTOMER NEEDS FINANCIAL ASSISTANCE

02/12/2018

02/13/2018

5038

UNKNOWN,

DAVID

INQUIRY: ARE THERE RULES WHERE IPC CAN CHARGE TO

UPGRADE EQUIPMENT

02/13/2018

5036

HAZRATI,

HOSSEIN

NEEDS ENERGY ASSISTANCE

02/13/2018

5009

BEANE,

STEPHEN W.

CUSTOMER LETTER TO SUEZ - ISSUE WITH METER/BILL

02/07/2018

02/13/2018

5037

GOOD, BETTY

CUSTOMER'S CALLING CARD ACCOUNT IS NOT WORKING

02/13/2018

5033

SHORT, BEVERLY

SANTA AREA OUTAGES

02/13/2018

3705

CISNEROS,

NANSI

INCREASING PHONE OUTAGES, AGING EQUIPMENT

01/24/2018

02/14/2018

3722

OLSEY, FRANCES

BEING BILLED FOR AN ACCOUNT THAT CUSTOMER NEVER

SET UP

01/29/2018

02/14/2018

3729

BERTAGNOLE,

SHARON

IRRIGATION POLICY CAUSING HARDSHIP

01/30/2018

02/14/2018

2376

BILLS, DAVID

CUSTOMER DISPUTES COMPANY'S REQUIREMENT TO

UPGRADE SUBSTATION

01/10/2018

02/14/2018

5007

MILLER,

NATHAN

WANTS TO MAKE PAYMENT ON THE 7TH

02/07/2018

02/14/2018

5043

PURBECK,

ROBERT

WANTED TO FILE A COMPLAINT OVER THE HANDLING OF

THE DISCONNECTION

02/14/2018

5040

KORBOL, BOB

INQUIRY: WHO REGULATES WATER ASSOCIATIONS

02/14/2018

5042

CITY OF

KETCHUM

CAN IDAHO POWER WITHOLD LOAD LEVEL DATA FOR CITY

OF KETCHUM

02/14/2018

02/15/2018

5017

RYTHER, SUSAN

NEEDS PAYMENT ASSISTANCE

02/08/2018

02/16/2018

5048

FENNELL,

WILLIAM

TRYING TO GET PHONE LINE BURIED SINCE LAST MAY

02/15/2018

02/16/2018

Friday, September 15, 2023

5039

MORGAN,

CHASE

CLAIMS UTILITY POLE IS CAUSING FLOODING ISSUE AT

STORE ENTRANCE

02/14/2018

02/16/2018

5026

BERG,

MCLAUGHLIN &

NELSON

INQUIRY - REQUIREMENT FOR A CO-OP

02/12/2018

02/16/2018

5051

ARGUINCHONA,

ANN

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

02/16/2018

3714

CIRCLE D FARMS

POWER QUALITY AT DAIRY FACILITIES CAUSING EQUIPMENT

DAMAGE

01/29/2018

02/20/2018

3714

CIRCLE D FARMS

POWER QUALITY AT DAIRY FACILITIES CAUSING EQUIPMENT

DAMAGE

01/29/2018

02/20/2018

5020

VANANWERP,

GARY

GOOGLE PHONE SERVICE - CLOSED WITHOUT RESPONSE

02/09/2018

02/20/2018

5047

CALNAN,

MARGARET

CUSTOMER WAS OVERCHARGED BY ACME FOR 3 YEARS

02/15/2018

02/20/2018

5005

HARRIS, DINI

CLOSED WITHOUT RESPONSE

02/06/2018

02/20/2018

5045

BITTNER, ANN

CUSTOMERS SERVICE ADDRESS IS INCORRECT

02/15/2018

02/20/2018

5028

SHEA, LINDA

CUSTOMER IS CHARGED FOR LONG DISTANCE SHE DOESNT

HAVE.

02/12/2018

02/20/2018

393

HOLLEY, MIKE

NEEDS TO BE SETUP ON BUGET PAY

02/21/2018

394

BRIGGS, SHON

NEEDS AN ARRANGEMENT AFTER MORATORIUM

02/21/2018

5054

BARNES, BRIAN

RESOLVED PRIOR TO CONTACT

02/20/2018

02/21/2018

5046

HEATON, TERRIA

DID NOT RETURN MY PHONE CALLS - NEEDS PAYMENT

ASSISTANCE

02/15/2018

02/21/2018

5052

BOYLE, DAN

CLAIMS PREVIOUS ACCOUNT SHOULD HAVE BEEN CLOSED

02/16/2018

02/21/2018

5050

TIFFANY, FRED

DOES NOT LIKE COMMISSION DECISION ON AREA CODE

OVERLAY

02/16/2018

02/21/2018

5055

MC MILLAN,

KENDRA

RESOLVED PRIOR TO CONTACT

02/20/2018

02/21/2018

994

IMPACT RADIO

CLAMS LD CALL WAS ONLY 15 MINUTES NOT 1,441 MINUES

08/30/2017

02/22/2018

405

GERSONDE,

STACIE

COMPANY DID NOT RESTORE SERVICE WITHIN 24 HOURS

AFTER THE BILL WAS PAID

02/22/2018

402

JOHNSON

BROTHERS

TRANSPORTATI

ON

OBJECTS TO EARLY TEMRINATION FEE

02/22/2018

403

RIDDLE, SANDY

CUSTOMER CLAIMS SHE IS NOT RESPONSIBLE FOR EX'S BILL

02/22/2018

Friday, September 15, 2023

403

RIDDLE, SANDY

CUSTOMER CLAIMS SHE IS NOT RESPONSIBLE FOR EX'S BILL

02/22/2018

3752

WELCH, IRIS

BILLING UNDER THE CORRECT SCHEDULE? HIGH BILL,

SINKING METER

02/06/2018

02/22/2018

5049

ROY, BARBARA

CUSTOMER WOULD LIKE AN ANALOG METER

02/15/2018

02/22/2018

5044

HUNSUCKER,

WAYNE

TOLD NO AVAILABLE LINES AND MCCALL OFFICE DOES NOT

RETURN PHONE CALLS

02/15/2018

02/22/2018

3741

PARADISE CREEK

BICYCLES, LLC

REQUESTS THAT EARLY TERMINATION FEE BE WAIVED

02/01/2018

02/22/2018

1032

STRICKLIN,

GARY

FREQUENT OUTAGES

01/02/2018

02/23/2018

401

MILLER, ROBERT

NIGHTLY INTERNET OUTAGES

02/22/2018

02/23/2018

398

IVES, KYLE

NIGHTLY INTERNET OUTAGES

02/22/2018

02/23/2018

399

RUSSELL-

JOHNSON,

MICHELLE

NIGHTLY INTERNET OUTAGES

02/22/2018

02/23/2018

408

WOODS,

CATHLEEN

END OF MORATORIUM, WILL NEED ASSISTANCE OR

ARRANGEMENT, WANTED INFORMATION

02/23/2018

409

SUTTON, NICK

CUSTOMER RESOLVED BEFORE CONTACT

02/23/2018

5057

DRIEBERGEN,

CHERI

CLOSED WITHOUT CONTACT

02/20/2018

02/23/2018

2395

GILKEY, J D

RULE 204.01 FAILURE TO BILL CUSTOMER

01/17/2018

02/23/2018

411

MERRITT,

CEDRIC

CUSTOMER MADE ARRANGEMENTS PRIOR TO CONTACT

02/26/2018

413

CITY OF

GRANDVIEW

CITY OF GRANDVIEW -QUESTIONS REGARDING SHUT-OFF

NOTICES

02/26/2018

5041

CAPITOL WATER

HOMESERVE LETTER WHICH SEEMS TO COME FROM SUEZ

TO CAPITOL CUST

02/14/2018

02/26/2018

410

KUPER, DON

(911)

NOTIFIED LATE FRIDAY AFTERNOON OF MONDAY (ACTUAL-

TUESDAY) DISCONNECT

02/26/2018

406

HILAND,

KRISTINA

DIVORCED SPOUSE, COURT ORDER TO PAY THE POWER BILL

02/22/2018

02/26/2018

412

WOODBURY,

CHERRY

INQUIRY - NEW TAX LAW IMPACT ON HOW IT WILL AFFECT

CUSTOMER BILLING

02/26/2018

397

BOLTON, LORNA

NIGHTLY INTERNET OUTAGES

02/22/2018

02/26/2018

Friday, September 15, 2023

5056

REBECK, ALAN

COMPANY CONTINUED BILLING AFTER DISCONNECTION

REQUESTED

02/20/2018

02/26/2018

400

COAST,

COURTNEY

NIGHTLY OUTAGES - INTERNET

02/22/2018

02/28/2018

404

HABERLACK,

DIANE

INTERNET OUTAGES EVERY EVENIUNG

02/22/2018

02/28/2018

1009

MC BRIDE,

TEENA

BEING BILLED FOR LOT - CLAIMS LOT DOES NOT HAVE A

DEWLLING

12/20/2017

02/28/2018

420

SCOFFIELD,

TARA

CLAIMS MOBILE HOME PARK IS OVERCHARING FOR WATER

AND SEWER

02/28/2018

421

MEADE, STEVE

CABLEONE EQUIPMENT - NO JURIS

02/28/2018

424

MIELE, MIKE

CUSTOMER HAS A NUMBER OF HIGH PAST DUE BILLS

03/01/2018

1040

LAKE, ALLEN

(911)

UCRR RULE 404 - POWER OUT 12/24, CAN'T REACH ISRAEL,

TOWN RESIDENTS RESTORED POW

01/02/2018

03/01/2018

428

MARTINEZ,

ANGELA

CUSTOMER IS LOOKING FOR FINANCIAL ASSISTANCE

03/01/2018

414

HARDY, AUSTIN

CLAIMS NOTICE ARRIVED 2-DAYS BEORE DISCONNECTION -

LEFT MESSAGES - NO CALL BACK

02/26/2018

03/02/2018

407

GIGRAY,

CHARMON

CLAIMS UNAWARE OF EARLY TERMINATION FEE

02/22/2018

03/02/2018

422

HALL, JEFF

INQUIRY - CELL PHONE QAULIFCATION FOR LIFELINE - DID

NOT REUTRN PHONE CALLS

02/28/2018

03/02/2018

437

PORCELLO,

JOSEPH

INQUIRY: CHARGES ON INTERNET BILL FOR $1.99

03/05/2018

434

MC DOWELL,

RICHARD

INQUIRY: CAN THE CITY CHARGE FOR MORE HOOK-UPS

THAN METERS

03/05/2018

423

DOTY, BRENDA

UNABLE TO GET IN TOUCH WITH CUSTOMER

02/28/2018

03/05/2018

438

BLACKFORD,

CHARLIE

QUESTIONS REGARDING DISCONNECTION FOR A FRIEND

03/05/2018

429

MORTON,

GLENDA

CO. BILLING PREVIOUS OWNER FOR RECENT RESIDENTS BILL

03/01/2018

03/05/2018

395

LAWSON, SARA

CONCERNED OVER CENTURYLINK TECH SUPPORT PUTING

VIRUS ON PC

02/21/2018

03/05/2018

435

THORPE, MISTY

WOULD LIKE TO BE REMOVED FROM HOMSERV MAILING

LIST

03/05/2018

5034

MC GOWN,

JOHN

LETTER TO SUEZ (CC-PUC) ABOUT HOMESERVE

PROTECTION

02/13/2018

03/05/2018

Friday, September 15, 2023

433

RUSH, RON

MADE PAYEMNT AND IS GETTING RECONNECTED

03/05/2018

427

HARTY, JOHN

INQUIRY - USAGE HISTORY FOR TENANTS

03/01/2018

03/05/2018

419

CURRY, AIMEE

DISCONNECTED AFTER PAYMENT WAS MADE FOR A PREV

BILL - CUST DID NOT CALL IN CON#

02/28/2018

03/05/2018

5021

SYMMS FRUIT

RANCH

MULTIPLE ACCOPUNTS ALLOWED BOOKKEEPER TO

COMMIT FRAUD

02/09/2018

03/05/2018

432

FELKER, JEAN

CUSTOMER WAS CHARGED A FEE FOR DISCONNECTING

TROUBLESOME SERVICE

03/05/2018

436

COAST, KIM

PROBLEMS WITH SERVICE AND MODEM - INTERNET ONLY

03/05/2018

5032

CLARK, CONNIE

CUSTOMER SENT TO COLLECTIONS EVEN THOUGH SHE HAS

NOT HAD SERIVCE IN OVER A YEAR

02/13/2018

03/05/2018

425

WILLIAMSON,

LAURA

INQUIRY: HOW CAN THE CUSTOMER GET A PHONE BOOK?

03/01/2018

03/06/2018

417

STACEY,

WATANA

CUSTOMER CLAIMS TO HAVE HIGH BILLS/ NO CONTACT

FROM IPC

02/28/2018

03/06/2018

443

FISHER, KIM

(911)

CUSTOMER WAS VERBALLY ABUSIVE AND HUNG UP ON ME

03/06/2018

441

CLAYBURN,

CASEY (911)

COMPANY WILL NOT DO AN ARRANGEMENT

03/06/2018

448

TUDOR, JAN

QUESTIONS ABOUT SENIOR CITIZENS DISCOUNTS FOR

UTILITIES

03/07/2018

430

CHARLEY, BILL

INQUIRY - NECESSARY STEPS FOR PUC APPROVAL OF

SMALL POWER COMPANY SALE

03/02/2018

03/07/2018

444

TAYLOR, CHERYL

COMPANY NEEDS TO TEMPORARILY TERMINATE SERVICE

TO PERFORM SERVICE WORK

03/07/2018

446

OSTERMAN,

JOEL

INQUIRY: REQUEST FOR PUC RULES / BILLING ISSUES

03/07/2018

03/08/2018

447

CUTTS, ERICK

INQUIRY: ISSUE WITH SUB-METERED APARTMENT UNITS

03/07/2018

03/08/2018

1687

VENABLE, MARK

CUSTOMER WANTS TO SUBSCRIBE TO LD BUT NO ONE AT

THE COMPANY ANSWERS THE PHONE

03/08/2018

1684

SULLIVAN,

MARK

NORTHERN LIGHTS, INC. CUSTOMER METER WAS

SUBMETERED - NO JURIS

03/07/2018

03/08/2018

1683

DEDNICK, TYLER

(911)

NEEDS PAYMENT ASSISTANCE AND PAYMENT

ARRANGEMENT

03/07/2018

03/09/2018

1681

HALL, BRENDA

NO CONTACT FROM CUSTOMER

03/07/2018

03/09/2018

1685

WILSON,

NATHAN

MR. WILSON CLAIMS SUEZ DAMAGED HIS PROPERTY

03/08/2018

03/09/2018

Friday, September 15, 2023

431

SCHOFFSTALL,

PAUL (911)

CLAIMS IDAHO POWER WAS NOTIFIED OF ACCOUNT

HOLDERS DEATH BUT NO REPLY

03/02/2018

03/09/2018

1690

JOELSON,

AARON

CUSTOMER HAS QUESTIONS ABOUT THE AAM

03/12/2018

1686

OWENS, LINDA

NEEDS PAYMENT ASSISTANCE AND AFFORDABLE PAYMENT

ARRANGEMENT

03/08/2018

03/12/2018

5022

DERHART,

SUSAN

CLAIMS BILLINGS ARRIVE EVERY FOUR MONTHS - NEEDS

PAYMENT ARRANGEMENT

02/09/2018

03/12/2018

440

SMALL, ARTHUR

SOME INCOMING CALLS DO NOT CONNECT AND SLOW

INTERNET SPEED

03/06/2018

03/12/2018

1689

GREEN, CAROL

OBJECTS TO HOW CITY OF COEUR D'ALENE BILLS FOR

WATER AND SEWER

03/09/2018

03/12/2018

1693

VILLA, CARLOS

NON REGULATED - CABLE ONE CHARGING $90

INSTALLATION FEE AFTER DISCONNECT

03/12/2018

442

COOPER, LISA

CLOSED WITHOUT RESPONSE

03/06/2018

03/12/2018

1700

SHIRLEY,

MAKALA

NEEDS TO CONTACT COMPANY FOR ARRANGEMENT

03/13/2018

1701

THOMPSON,

JENNIFER (911)

SERVICE IS IN THE LANDLORDS NAME

03/13/2018

1694

BROUGHTON,

CACY

NON-JURISDICTIONAL COMPLAINT

03/12/2018

03/13/2018

1692

ALLEN, TERRY

NEEDS PAYMENT ASSISTANCE

03/12/2018

03/13/2018

1688

VAIL, MARLON

QUESTIONS ABOUT TREE REMOVAL EXPENSES

03/09/2018

03/14/2018

1695

RASK

EMISSIONS

INQUIRY: COMPANY NOT HONORING QUOTED INTERNET

PRICING

03/12/2018

03/14/2018

1696

CRAFT,

SHANNON (911)

CUSTOMER CLAIMS WATER IS FLOODING HOUSE//HIGH PSI

03/12/2018

03/14/2018

1703

YODER, DORIS

NEEDS PAYMENT ASSISTANCE

03/14/2018

1012

CONNER, SEAN

OBJECTS TO COST BEGING BILLED

12/21/2017

03/14/2018

1706

JOURBERT,

DENEE

NON-JURISDICTIONAL COMPLAINT

03/15/2018

415

ADAMS,

STEPHEN

FORWARD FROM AG'S OFFICE - SEVERAL BILLS HAVE BEEN

ESTIMATED AND HIGH

02/27/2018

03/15/2018

1705

HOLLIS, DON

RENT COVERS UTILITES BUT LANDLORD HAD SERVICE

TERMINATED

03/14/2018

03/15/2018

Friday, September 15, 2023

1697

GREGORY

INVESTMENTS

INTERNET SPEED NOT AS PROMISED, CHARGES FOR

INSTALLATION WERE TO BE CREDITED

03/12/2018

03/15/2018

1691

IKONEN,

TAMMY

HIGH BILL - DUE TO WEATHER

03/12/2018

03/16/2018

1698

WILLIAMS,

JIMMY

DOES NOT QUALIFY FOR BETTER ARRANGEMENT

03/13/2018

03/16/2018

426

KUKLINSKI,

EDWARD (911)

RCVD DISCONNECT NOTICE / HIGH BILL

03/01/2018

03/16/2018

439

JARBRIDGE

WILDERNESS

CUSTOMER IS EXPERIENCING A NUMBER OF ISSUES WITH

HIS SERVICE QUALITY

03/06/2018

03/16/2018

5035

GENESIS

FILTRATION

INTERNET AND VOIP SERVICES - PROBLEMS WITH

PROVISIONING, PORTING AND BILLING

02/13/2018

03/19/2018

1707

ENGLE, LINDA

INQUIRY: STUDENT WRITING A PAPER ON ELECTRICAL

RATES AND NET METERING

03/15/2018

03/19/2018

1717

ZUFELT, KELLI

KOOTENAI ELECTRIC COOP - NO JURIS

03/19/2018

1718

LOPEZ,

CHRISTINA

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

03/19/2018

416

RIDDLE, EILEEN

THE COST OF ALL THE ADDITIONAL CHARGES KEEP GOING

UP

02/28/2018

03/19/2018

1713

CLEMENTS, JIM

NEIGHBOR NEEDS HELP TO CHANGE HIS PHONE

NUMBER//IDENTITY THEFT VICTIM

03/19/2018

03/20/2018

1719

ZARAGOZA,

MELLY

CUSTOMER RESOLVED DISCONNECTION HERSELF-LOOKING

FOR ADDITIONAL ASSISTANCE

03/20/2018

1709

BALDWIN, KIRK

COMPANY IS NOT FOLLOWING TARIFF

03/16/2018

03/20/2018

1704

POTTER, SUE

NEEDS PAYMENT ASSISTANCE

03/14/2018

03/20/2018

1723

HOTH, ERIC

DISCONNECTED AND NO MONEY, CUSTOMER IS NOT THE

ACCOUNT HOLDER

03/20/2018

1715

REED, NANCY

COMPANY'S AUTOMATED PHONE SYSTEM NOT

FUNCTIONING PROPERLY

03/19/2018

03/22/2018

1708

FOX, ALISHA

CUSTOMER CLAIMS BILL IS TOO HIGH/SCHEDULED FOR

DISCONNECT

03/15/2018

03/22/2018

1734

BASTIAN,

MERRILL

CONFUSED ABOUT A BILL FROM SOTUHERN IDAHO

ELECTRIC

03/23/2018

1710

ANDRE, PHIL

CLAIMS FIBER OPTIC CABLE RUN ACROSS PROPERTY

WITHOUT PERMISSION

03/16/2018

03/23/2018

1699

TRIPLE S OIL #2

-BLUE LAKES

MR. GAS

CLAIMS FINAL BILLING WAS PAID BUT STILL BEING BILLED

FOR SERVICES

03/13/2018

03/23/2018

Friday, September 15, 2023

1731

KAVITAO, LUCY

(911)

DISCONNECTED TODAY BUT CLAIMS ON-LINE BILL

PAYMENT MADE YESTERDAY

03/22/2018

03/23/2018

1736

BRYN MAWR

COVE, INC. HOA

UCRR RULE 203 VIOLATION BILLED FOR FIRE PROTECTION

THAT ISN'T THERE

03/23/2018

1736

BRYN MAWR

COVE, INC. HOA

UCRR RULE 203 VIOLATION BILLED FOR FIRE PROTECTION

THAT ISN'T THERE

03/23/2018

1729

DIXION, KARRIE

PAYMENT ARRANGEMENT OFFERED CANNOT BE MET

03/21/2018

03/23/2018

1714

BOLLEY, THURSA

CUSTOMER DID NOT RECEIVE WATTSMART REBATE AFTER

CONVERSION

03/19/2018

03/23/2018

3029

CRANE, BILL

CUSTOMER WOULD LIKE ACCESS TO FIBER OPTIC

03/23/2018

396

KAESTNER,

TRAVIS

CANCELLATION FEES FOR LANDLINE SERVICE WITH TERM

AGREEMENT

02/21/2018

03/23/2018

1727

HANNY, AMBER

CUSTOMER NEEDS ARRANGEMENT OF $275/MO

03/21/2018

03/26/2018

3028

MC QUEEN,

JANET

QUESTIONS REGARDING ENERGY EFFICIENCY

03/23/2018

03/26/2018

3030

WHITNEY, BILLY

RAY

NEEDED ADDITIONAL TIME TO MAKE A PAYMENT

03/26/2018

3036

LAMAIRE, TINA

911

WINTER PAYMENT PLAN DEFAULTED TO MORATORIUM, NO

ARRANGEMENT AFTER MORATORIUM

03/27/2018

1735

MURPHY, BRAD

NO CONTACT FROM CUSTOMER

03/23/2018

03/27/2018

1721

LUSCIOUS NAILS

CUSTOMER CLAIMS HER FINAL BILL IS INCORRECT

03/20/2018

03/27/2018

1702

MERTZ, NANCY

INQUIRY: WHAT IS A "INTERNET INFRASTRUCTURE

SURCHARGE"

03/13/2018

03/27/2018

3031

HOFFMAN,

DAVID

CUSTOMER DOES NOT AGREE WITH USF FEES

03/26/2018

03/27/2018

1730

BAKER,

MARILYN (911)

CUSTOMER WAS DISCONNECTED AFTER CALLING IN

PAYMENT

03/22/2018

03/28/2018

5053

URSULINE

CONVENT

CUSTOMER WOULD LIKE A BREAKDOWN OF ETF CHARGES

02/16/2018

03/28/2018

3039

ROLLINS, VIKKI

CITY OF WENDELL WATER - NO JURIS

03/28/2018

3041

HILTS, SHARON

911

AWAITING RECONNECTION, UPSET ABOUT DELAY,

DISCONNECTED FOR NON-PAYMENT

03/28/2018

3027

EZRATY,

MIRIAM

USAGE AND BILLING

03/23/2018

03/28/2018

1733

OLIVER, MARK

CLAIMS NO NOTIFICATION PRIOR TO DISCONNECT -

UNABLE TO GET IN TOUCH

03/23/2018

03/29/2018

Friday, September 15, 2023

3044

TRAN, LYND

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

03/29/2018

3025

MATHNAY,

DWAYNE

NEEDS PAYMENT ASSISTANCE & PAYMENT ARRANGEMENT

03/23/2018

03/29/2018

3038

EDWARDS,

STEVEN (911)

CUSTOMER CLAIMS TO HAVE AN ARRANGEMENT//STILL

SHUT OFF

03/27/2018

03/30/2018

1682

HUNTER, GARY

BEING CHARGED LONG DISTANCE FOR WHAT WAS ALWAYS

A LOCAL CALL

03/07/2018

03/30/2018

3032

DROBNY,

KRISTINA

NO CONTACT FROM CUSTOMER

03/26/2018

03/30/2018

1728

DRAKE, MARY

CLAIMS COMPANY IS NOT BEING RESPONSIVE SLOW

INTERENT SPEED

03/21/2018

03/30/2018

3040

LOENING,

CHRISTIE (911)

NEEDS PAYMENT ARRANGEMENT AND\OR MEDICAL

CERTIFICATE

03/28/2018

03/30/2018

1725

AMIDON,

LAUANA

HIGH BILL KEEPS GOING HIGHER

03/21/2018

03/30/2018

3051

LOHNEO,

CHANICCA

CUSTOMER QUESTIONS WHETHER TECH FOLLOWED

RUL;ES FOR ENTRY

03/30/2018

04/02/2018

3052

PLOTZKI,

LEONARD

LARRY IS OVERCHARGING FOR SERVICE

04/02/2018

1716

GARNER, BRENT

HIGH USAGE

03/19/2018

04/03/2018

3055

ALBERTSON,

ORA

NEEDS HELP FILLING OUT THE LIFELINE APPLICATION

04/02/2018

04/03/2018

3058

ROBERTS,

CASSANDRA

NON-JURISDICTIONAL COMPLAINT

04/03/2018

3059

WARD, SHARON

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

04/03/2018

1726

LEE, MARGARET

911

NEEDS AN ARRANGEMENT NOW

03/21/2018

04/03/2018

2988

CITY OF CLARK

FORK

CALLING PLAN NEEDS TO BE RE-ESTABLISHED (?)

11/17/2017

04/03/2018

3048

NOSICH,

RICHARD

AITING FOR THE NEW LINE INTO EMMETT SO THE

SUBDIVISION CAN CONNECT

03/30/2018

04/04/2018

3045

MONTGOMERY,

DEAN

CLAIMS BILLING INCREASED FROM $53-$55 A MONTH TO

$140

03/28/2018

04/04/2018

3045

MONTGOMERY,

DEAN

CLAIMS BILLING INCREASED FROM $53-$55 A MONTH TO

$140

03/28/2018

04/04/2018

3045

MONTGOMERY,

DEAN

CLAIMS BILLING INCREASED FROM $53-$55 A MONTH TO

$140

03/28/2018

04/04/2018

Friday, September 15, 2023

3045

MONTGOMERY,

DEAN

CLAIMS BILLING INCREASED FROM $53-$55 A MONTH TO

$140

03/28/2018

04/04/2018

3054

MAROUDAS,

KATINA

GOT PLEDGE TO HELP WITH LEVELIZED PAYMENT

ARRANGEMENTS

04/02/2018

04/04/2018

3034

MARANTETTE,

LAURA (911)

CUSTOMER NEEDS A MEDICAL OR ARRANGEMENT

03/26/2018

04/04/2018

1711

STAPLETON,

JEFF

PHONE OR INTERNET UNAVAILABLE DUE TO PORT EXHAUST

/ GOOGLE MAP ERROR

03/19/2018

04/04/2018

3062

CLYDE, KATHY

911

BROKE LEVELIZED PAYMENT ARRANGEMENT, NEEDS EMC

OR PAYMENT,

04/04/2018

04/05/2018

1732

BASTIAN,

GLORIA

PROPERTY OWNER REQUESTED DISCONNECT/ CONFUSION

ON WHO IS RESPONSIBLE FOR BILL

03/22/2018

04/05/2018

1724

WILLIAMS,

JASON

GAS LEAK - REPLACEMENT METER INSTALLED INCORRECTLY

03/20/2018

04/05/2018

445

DURRANT,

BRUCE

WOULD LIKE A SOLUTION TO REDUCE COST OF LINE

EXTENSION

03/07/2018

04/05/2018

3064

GIANINO, LANDI

NO ARRANGEMENT, NO EMC

04/04/2018

04/05/2018

3033

ROESCH,

BARBARA

CONSUMER BEING CHARGED FOR 3 MONTHS OF PHONE

SERVICE

03/26/2018

04/05/2018

3068

LINDHOLM,

STEPHANIE

RELATIVE HELPED MAKE A PAYMENT, BROKEN LEVELIZED

ARRANGEMENT

04/06/2018

3069

SWITZER, ROBIN

CUSTOMER WANTED TO KNOW MORE ABOUT HER VESTED

INTEREST PAYMENT

04/06/2018

3066

SHACKELFORD,

JIM

WANTS EXPLANATION ON AAM

04/05/2018

04/06/2018

3067

JOHSSON, ERIK

NO CONTACT FROM CUSTOMER

04/05/2018

04/09/2018

3075

BUCKINGHAM,

BENJAMIN

911

SLOW TO RECONNECT

04/09/2018

3076

DURANTE, JERRY

INQUIRY: QUESTION ON SERVICE CHARGE AND THE

ENERGY EFFICIENCY SERVICES

04/09/2018

3072

ANDERSON,

AMANDA

CUSTOMER CLAIMS TO BE A VICTIM OF FRAUD

04/09/2018

3071

BREWINGTON,

LAWRENCE

ROBOCALLS

04/06/2018

04/09/2018

3057

OLIVERSON,

DAVE

DIRECTED TO THE ANNUAL REPORTS FOR COMPANY

04/03/2018

04/10/2018

Friday, September 15, 2023

3060

NEWTON,

MARTIN

FLUCTUATING WATER PRESSURE - IDEQ IS WORKING WITH

OPERATOR ON THE ISSUE

04/04/2018

04/10/2018

3053

LETSON, LINDA

CUSTOMER CLAIMS BILLS ARE REALLY HIGH

04/02/2018

04/10/2018

3043

DEXTER,

CYNTHIA

CLAIMS PAYMENT ARRANGEMENT AMOUNT WAS NOT

VISABLE ON-LINE

03/29/2018

04/10/2018

3026

MURPHY, FRED

(911)

NEEDS PAYMENT ASSISTANCE

03/23/2018

04/10/2018

4369

NELSON,

WARREN

INQUIRY: NUISANCE CALLS ALL HOURS OF THE DAY AND

NIGHT

04/10/2018

1720

MACAW,

RONDA

CONTINUING PROBLEMS , COMPANY SLOW TO DO REPAIRS

03/20/2018

04/10/2018

1720

MACAW,

RONDA

CONTINUING PROBLEMS , COMPANY SLOW TO DO REPAIRS

03/20/2018

04/10/2018

3078

LANE, RACHEL

CUSTOMER TERMIONATED CALL

04/10/2018

4370

LANDON,

JESSICA

CANNOT HELP, SERVIXE IS IN LANDLORD'S NAME

04/10/2018

3056

DENHARDT,

SUSAN (911)

CUSTOMER CLAIMS THEY WERE DISCONNECTED WITHOUT

PROPER NOTICE

04/03/2018

04/11/2018

3080

DEAN, SYBIL

NO FURTHER ARRANGEMENTS, DISCONNECTION NOTICE IN

THE MAIL

04/10/2018

04/11/2018

3049

SWITZER, ROBIN

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/30/2018

04/12/2018

3035

MOORE, ASHLEE

(911)

NEEDS PAYMENT ASSISTANCE & CLAIMS ISSUE CASUED BY

POWER OUTAGE

03/27/2018

04/12/2018

3061

CLAGG, TWYLA

WHY IS ID UNIVERSAL SERVICE FUND FEE SO HIGH

04/04/2018

04/12/2018

3042

PROCHASKA,

DANIELLE

ARRANGEMENT OFFERED TO CUSTOMER - CUSTOMER

UNRESPONSIVE

03/28/2018

04/13/2018

4376

JOHNSON,

STEPHEN (911)

NEEDS PAYMENT ARRANGEMENT AND/OR FINANICAL

ASSISTANCE

04/12/2018

04/13/2018

4382

AYLA, NANCY

CITY OF NAMPA - NO JURIS

04/13/2018

4380

HANSON,

KIMBERLY (911)

WAS REMOVED FROM EASY PAY

04/13/2018

3047

JOHNSON, JIM

CUSTOMER HAS HIGH BILLS

03/30/2018

04/16/2018

3073

DE CHAMBEAU,

ANN

UPSET THAT BUDGET PAY AMOUNT INCREASED

04/09/2018

04/16/2018

Friday, September 15, 2023

3077

SAYKO, STEVEN

SERVICE HAS GONE OUT AND COME BACK ON

04/10/2018

04/16/2018

3065

PECK, RYAN

CUSTOMER HAS HIGH USAGE/POSSIBLE SPRINKLER SYSTEM

LEAK

04/05/2018

04/16/2018

4381

AJA, SHERRY

911

THE CHECK IS IN THE MAIL

04/13/2018

04/16/2018

4386

MORRIS, CARRIE

911

NO ARRANGEMENT POSSIBLE, NEEDS PAST DUE OR AN

EMC

04/16/2018

4394

WHITNEY, BETTY

PLEASANT VIEW WATER ASSOCIATION - NO JURIS

04/17/2018

4395

PARKLANE

MANAGEMENT

COMPANY

WOULD LIKE TO KNOW ABOUT ALLOCATING WATER USAGE

04/17/2018

4374

ARMBRUSTER,

SCOTT (911)

CUSTOMER WOULD LIKE TO MAKE A PAYMENT

ARRANGEMENT

04/12/2018

04/17/2018

4383

MC NEEL,

STEVEN (911)

DISPUTE ON LEAK, COMPANY LOST ORIGINAL PAPERWORK,

CONSUMER OVERPAID

04/16/2018

04/17/2018

3079

JENSEN, CAROL

(911)

COMPANY WILL NOT WORK ON PAYMENT ARRANGEMENT

(OLD ACCOUNT W/PAST DUE)

04/10/2018

04/17/2018

4371

DIGITAL COLOR

PRINT CENTER

CUSTOMER CHARGED FOR FRAUDULENT USAGE

04/10/2018

04/17/2018

3070

GRIGSBY, RICK

CLAIMS HE CANCELLED INTERENT SERVICE BUT STILL BEING

BILLED

04/06/2018

04/18/2018

4384

WHITNEY, BILLY

RAY (911)

TRYING TO WORK OUT PAYMENT ARRANGEMENT

04/16/2018

04/18/2018

4389

SKEIE, JEFF (911)

COMPANY WILL NOT WORK WITH CONSUMER ON

ARRANGEMENT

04/17/2018

04/19/2018

4392

BATEY, ROBERT

HEALTH ISSUES - COMPANY WILL NOT RESPOND TO

OUTAGE EARLIER THAN 24 HOURS

04/17/2018

04/19/2018

4400

CHAO, KENT

INQUIRY: ?? ON PORTING LANDLINE NUMBER TO CELL

SERVICE

04/19/2018

1722

RANEY, TERRY

CUSTOMER CLAIMS USAGE IS MUCH HIGHER THAN LAST

YEAR, SAME TIMEFRAME

03/20/2018

04/19/2018

3050

PRISAMENT,

MORTY

DOES NOT WHY BEING BILLED FOR DIRECT TV

03/30/2018

04/19/2018

3046

MUCHA, GERRY

REVISITED - WOULD LIKE TO ESTABLISH SERVICE

03/29/2018

04/19/2018

4401

WATSON, RON

LEAK OCCURRED DURING WINTER & WENT UN-NOTICED

BECAUSE OF ESTIMATED BILL

04/20/2018

4372

CORIELL,

WANNA

CLAIMS BEING BILLED FOR LIGHT POLE THAT DOES NOT

WORK

04/11/2018

04/20/2018

4396

PARKS, CYNDI

CLOSED WITHOUT RESPONSE

04/17/2018

04/20/2018

Friday, September 15, 2023

4393

MC SHANE,

HELLA

TWO BILLS IN ONE MONTH BECAUSE OF BILLING CYCLES

04/17/2018

04/20/2018

4402

STROLBERG,

LORI

NEEDS PAYMENT ARRANGEMENT AND PAYMENT

ASSISTANCE

04/23/2018

4385

POULTON,

ELIZABETH

NO CONTACT FROM CUSTOMER

04/16/2018

04/23/2018

3037

CRANE, LLOYD

(BILL)

INQUIRY: CONSUMER IS ASKING WHY HE CAN'T GET

INTERNET SERVICE

03/27/2018

04/23/2018

3074

COLLINS,

DONALD

INQUIRY: POOR INTERNET SERVICES

04/09/2018

04/24/2018

4387

TAYLOR, LEONA

NO CONTACT FROM CUSTOMER

04/17/2018

04/24/2018

4399

SPALDING,

ZACHARY

AMI METERS - CUSTOMER CANCELLED SERVICE , WANTS

ANALOG METER

04/18/2018

04/24/2018

3063

ROY, BARBARA

BELIEVES FAILING HEALTH IS DUE TO SMART METER

04/04/2018

04/24/2018

4390

GLENN, LARAIN

DELAY IN GETTING EMC TO COMPANY, QUESTIONS

REGARDNG THE USE OF AN EMC

04/17/2018

04/24/2018

4388

DAWSON, GARY

SOLAR ARRAY TURNED OFF BY PERSONS UNKNOWN

04/17/2018

04/24/2018

4407

RADCLIFFE,

KRYSTINA

CUSTOMER WOULD LIKE AN EMC

04/24/2018

04/25/2018

4408

CRABTREE,

MICHAEL (911)

NO NOTICE & CO. WILL NOT DO ANOTHER ARRANGEMENT

04/24/2018

04/25/2018

4412

WILSON, TYLER

(911)

CUSTOMER TRYING TO WORK OUT ISSUES WITH PAYING

THE DEPOSIT

04/25/2018

4414

SAUVER,

WILLIAM

HAS EMC NEEDS MONEY TO PAY BILL

04/25/2018

4415

WOODWORTH,

JAMES 911

NEEDS TWENTY FOUR HOURS

04/25/2018

4420

YAKE, TOM

INQUIRY: IS FARKO WATER SYSTEM INC. REGULATED?

04/26/2018

4403

SMITHEMAN,

DIANA

CUSTOMER OPPOSED TO MERGER

04/23/2018

04/26/2018

4397

CLAIBORN,

BRENT

INQUIRY: DSL SERVICE DOES NOT FUNCTION

04/17/2018

04/26/2018

4377

KENT, RANDALL

CONSUMER CLAIMS CO. NOT HONORING "FREEDOM

PACKAGE" PRICE LOCK

04/12/2018

04/26/2018

4419

NIEHOFF,

MIKAEL

CUSTOMER WOULD LIKE ACCESS TO FIBER

04/26/2018

04/27/2018

Friday, September 15, 2023

4404

BLAIN, JOHN

NO CONTACT FROM CUSTOMER

04/23/2018

04/27/2018

4417

GUEVARA,

ADRIANA (911)

NEEDS PAYMENT ASSISTANCE OR MEDICAL CERTIFICATE

04/26/2018

04/27/2018

4423

WILLIAMS,

JUSTIN

CUSTOMER WOULD LIKE TO KNOW MORE ABOUT PURPA

04/27/2018

04/30/2018

4424

CORSO-HARRIS,

PEPIN

CUSTOMER HAD ISSUES WITH NEW SERVICE

04/27/2018

04/30/2018

1069

SEA COW, LLC

OBJECTS TO THE MONTHLY LINE AND SYSTEM

MAINTENANCE CHARGE

04/30/2018

4378

NEWMAN, KIM

(911)

CONCERNED OCCUPANT WANTS SERVICED RESTORED

04/12/2018

04/30/2018

1066

ELARCO, LEOTA

CONCERNS OVER HIGHER RATES

04/30/2018

1067

LUNDBLAD,

MARNI

HAD QUESTIONS ABOUT THE PROPOSED MERGER

04/30/2018

1071

BLUE DIAMOND

TURF

CUSTOMER RESOLVED ISSUE - COULD NOT AFFORD THE

DEPOSIT

04/30/2018

4411

JOHNSON,

BENSON

CUSTOMR CLAIMS HE RECEIVED A BILL FOR SERVICES HE

NEVER REQUESTED OR USED

04/25/2018

05/01/2018

1070

HAYNES,

ROBERT

COMMENTS REGARDING A NEWSPAPER ARTICLE ABOUT

AVISTA

04/30/2018

05/01/2018

1074

TERKEL,

BRANDAN

EAST GREENACRES IRRIGATION DISTRICT - NO JURIS

05/01/2018

4422

PULLMAN,

DIANE

NO CONTACT WITH CUSTOMER

04/27/2018

05/02/2018

1076

FANCHER, RON

(911)

COMPANY WILL NOT WORK WITH CUSTOMER TO

UNDERSTAND USAGE TO LOWER BILL

05/02/2018

1078

COVERT,

ANDERS (911)

CUSTOMER PAID THIS MONTH, NO NOTICE OF

DISCONNECTION

05/02/2018

1078

COVERT,

ANDERS (911)

CUSTOMER PAID THIS MONTH, NO NOTICE OF

DISCONNECTION

05/02/2018

1075

BUSTOS, ANGEL

NO CONTACT WITH CUSTOMER

05/01/2018

05/03/2018

1065

ARNOLD,

JEFFERY

CLAIMS ANOTHER PARTY IS USING HIS LAND LINE FOR

FRAUD

04/27/2018

05/03/2018

4410

HITCH,

MICHELLE DDS

(911)

WATERLINE BREAK IMPACTING BUSINESS - WHEN WILL

SERVICE BE RESTORED

04/25/2018

05/03/2018

4379

THOMAS, BLAIN

CUSTOMER WOULD LIKE TO KNOW ABOUT PAYMENTS

ACCEPTABLE TO IPC

04/13/2018

05/03/2018

Friday, September 15, 2023

1080

BECK, BETH

CUSTOMER ACCESSED THE COMPLAINT FORM INSTEAD OF

THE COMMENTS FORM

05/02/2018

05/03/2018

1085

PLOTZKI,

LEONARD

CUSTOMER IS ONLY PAYING RATES AS DEFINED IN

APPROVED TARIFF

05/04/2018

1082

BUSTOS, ANGEL

(911)

WAS HOPING TO MAKE ARRANGMENT PRIOR TO

DISCONNECTION

05/03/2018

05/07/2018

1086

KOHL, BRIANA

CITY OF CALDWELL - NO JURIS

05/04/2018

05/07/2018

1089

DEACAN, ERNIE

DIRECTV ADDED A REQUIREMENT CARRY AT&T ACCOUNT

OR PAY HIGHER RATE

05/07/2018

4406

RUSSELL, PAUL

INQUIRY: CONSUMER NEEDS INFO ON MODEM AND

LOOKING FOR PROMOTION/DISCOUNT

04/23/2018

05/07/2018

4391

ALL SAINTS

CATHOLIC

CHURCH

CUSTOMER WAS CHARGED FOR FRUADULENT LONG

DISTANCE

04/17/2018

05/08/2018

1091

BERRINGER,

JENNIFER (911)

SERVICE WAS RESTORED WHILE CUSTOMER WAS TALKING

TO THE PUC

05/08/2018

1081

TURK, ABBY

CUSTOMER CLAIMS SHE WAS DISCONNECTED WITHOUT

NOTICE/HIGH BILL

05/03/2018

05/08/2018

1073

GATES, CHARLES

(911)

CUSTOMER CLAIMS SERVICE HAS BEEN OUT FOR 6 DAYS

05/01/2018

05/08/2018

1084

ROMERO,

CATHERINE

CUSTOMER'S SERVICE HAS BEEN OUT SINCE APRIL 4TH,

2018

05/04/2018

05/08/2018

4375

JACA LIVESTOCK

(911)

SERVICE HAS BEEN OUT FOR ABOUT 2 WEEKS

04/12/2018

05/08/2018

4375

JACA LIVESTOCK

(911)

SERVICE HAS BEEN OUT FOR ABOUT 2 WEEKS

04/12/2018

05/08/2018

4375

JACA LIVESTOCK

(911)

SERVICE HAS BEEN OUT FOR ABOUT 2 WEEKS

04/12/2018

05/08/2018

4418

HOOK, CONNIE

SERVICE HAS BEEN OUT SINCE APRIL 4, 2018

04/26/2018

05/08/2018

1095

CHRISTENSON,

KERRY

INQUIRY: PRIVATE SOLAR FARM

05/09/2018

1097

ZIMMER, DEBRA

(911)

LEVEL PAY-CSR DID NOT EXPLAIN THE IMPORTANCE OF

PAYING FULL MONTHLY AMOUNT

05/09/2018

05/10/2018

1088

FAUBER,

WILLIAM

CUSTOMER STILL CONCERNED ABOUT DISCONNECTION

AFTER ECM AND EL-ADA PLEDGE

05/07/2018

05/10/2018

4413

HOOK, THERON

(911)

CLAIMS TO BE WITHOUT SERVICE FOR 4 WEEKS

04/25/2018

05/10/2018

1087

GARRETT, LESLIE

WANTS TO KNOW IF NON-FUNCTIONAL PEDISTAL CAN BE

REMOVED

05/06/2018

05/10/2018

1096

COLBY, VALORIE

VERIZON WIRELESS - NO JURIS

05/09/2018

05/10/2018

4421

CAMP COEUR

D'ALENE

PHONE HAS BEEN OUT FOR A YEAR, CO WILL NOT COMMIT

TO REPAIRING THE LINE

04/26/2018

05/10/2018

Friday, September 15, 2023

4421

CAMP COEUR

D'ALENE

PHONE HAS BEEN OUT FOR A YEAR, CO WILL NOT COMMIT

TO REPAIRING THE LINE

04/26/2018

05/10/2018

1092

GILL, SUSAN

TELEMARKETING CALL EVERY MORNING AT 6:00 AM - FCC

REPORT HAS BEEN FILED

05/09/2018

05/10/2018

1068

SMITH, BRANDI

SUPPOSEDLY MOVED WITHOUT CANCELLATION OF SERVICE

04/30/2018

05/14/2018

1068

SMITH, BRANDI

SUPPOSEDLY MOVED WITHOUT CANCELLATION OF SERVICE

04/30/2018

05/14/2018

1104

REDFORD, SUE

CUSTOMER HAS ISSUES WITH NOISE COMING FROM

SERVICE LINE

05/14/2018

1105

WELLS, JAMES

RULE H - CUSTOMER DID NOT WANT TO PAY THE COST TO

UPGRADE TRANSFORMER

05/14/2018

1094

LAMPING,

RENEE

MISSED PAYMENT DATE FOR PREVIOUS ARRANGEMENT,

ABLE TO MAKE ONE MORE ARRANGEMENT

05/09/2018

05/14/2018

1101

MURPHY, MIKE

WOULD LIKE TO GO PAPERLESS BILLING

05/14/2018

05/15/2018

1107

RICHARDSON,

JUDITH 911

CUSTOMER NEEDS ASSISTANCE AND ARRANGEMENTS TO

GET A SECOND EMC

05/14/2018

05/15/2018

1079

CITY OF IDAHO

FALLS

QUESTION ABOUT RULES GOVERNING UTILITY

EASEMEMENTS - RIGHT-OF-WAY

05/02/2018

05/15/2018

1072

MORNING VIEW

WATER CO.

COMPANY FORWARDED ON CUSTOMERS LETTER TO PUC

05/01/2018

05/15/2018

1072

MORNING VIEW

WATER CO.

COMPANY FORWARDED ON CUSTOMERS LETTER TO PUC

05/01/2018

05/15/2018

1099

BULLOCH,

PAOLO 911

LONG TERM OUTAGE

05/11/2018

05/15/2018

4405

THUESON, KELEL

COMPANY MAY BECOME A COMMUNITY WATER SYSTEM

04/23/2018

05/15/2018

1113

BOWMAN,

ROBERT

UPSET ABOUT ADDITIONAL FEES AND REQUIRED DEPOSIT

ON TOP OF PAST DUE AMOUNT

05/16/2018

1077

STEADMAN,

TERESA

CLAIMS BILLS ARE NOT BEING RECEIVED

05/02/2018

05/16/2018

1110

EICHELBERGER,

VIRGINIA (911)

SERVICE HAS BEEN DOWN SINCE LAST FRIDAY, NEEDS

LIFELINE FOR ER

05/15/2018

05/16/2018

1098

PARKER, KAREN

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT

05/11/2018

05/16/2018

1118

COLLINS,

JOCELYNE

APARTMENT WIRING IS NOT INSTALLED SO THAT USAGE IS

CORRECTLY RECORDED PER TENANT

05/17/2018

1109

VELEZ,

BERNARDINA

TRISTAN (911)

COMPANY IS REQUIRING WELL BE CAPPED OFF BEFORE

RESTORING SERVICE-BACKFLOW

05/15/2018

05/17/2018

Friday, September 15, 2023

1109

VELEZ,

BERNARDINA

TRISTAN (911)

COMPANY IS REQUIRING WELL BE CAPPED OFF BEFORE

RESTORING SERVICE-BACKFLOW

05/15/2018

05/17/2018

4416

BREWER, JAMES

INQUIRY: CUSTOMER MISUNDERSTANDING, THOUGHT CO.

UNDER ESTIMATED USAGE

04/25/2018

05/17/2018

1115

EVANS, TOM

SPECTRUM IS THE SUCCESSOR FOR TIME WARNER CABLE -

NO JURIS

05/16/2018

05/17/2018

1119

HANSEN, KIM

NON-REGULATED, WHO REGULATES SUN VALLEY WATER &

SEWER DISTRICT

05/17/2018

2410

RAJSICH, KYLE

BRIAN SUBDIVISION WATER USERS ASSOCIATION

(CUSTOMER) COST RECOVERY

05/18/2018

1090

ORNDORFF,

OWEN (911)

CUSTOMER IS REPORTING ANOTHER OUTAGE IN REYNOLDS

05/08/2018

05/21/2018

1083

KINNEY,

MARLENE

CONSUMER TRYING TO LOWER USAGE/BILL

05/03/2018

05/21/2018

2414

OWENS, JESSICA

(911)

CUSTOMER WOULD LIKE TO CHANGE THE DATE LEVEL PAY

IS DUE

05/21/2018

1120

KNOWLES,

NORMA

NON REGULATED - INCORRECT METER READINGS ON THE

BILL

05/17/2018

05/21/2018

1106

CAVE, PATRICK

CUSTOMER WOULD LIKE CONTACT FROM THE

COMPANY//LINE EXTENSION

05/14/2018

05/22/2018

2415

LARSEN, TASHA

(911)

CUSTOMER CLAIMS SHE WAS DISCONNECTED WITHOUT

NOTICE

05/22/2018

2418

SPENCER, JOHN

INQUIRY:WATER LEAKING FOR 14 MONTHS - DO NOT FILE

WITH SUEZ

05/22/2018

1112

CONLEY, PAM

CALLED ON BEHALF OF MOTHER-IN-LAW - HIGHER THAN

NORMAL BILL

05/16/2018

05/22/2018

1102

COLEMAN, JAY

DAMAGE CLAIM DUE TO ONGOING POWER QUALITY

PROBLEMS, COMPANY IS TROUBLE SHOOTING

05/14/2018

05/23/2018

2413

REID, DALLAS

(911)

COMPANY WILL NOT SET ANOTHER ARRANGEMENT

05/21/2018

05/23/2018

2412

SKAMSER,

CHARLES

NEED INSPECTION PRIOR TO RESTART, CUSTOMER HAS

TROUBLE SCHEDULING VISIT

05/18/2018

05/23/2018

2420

JONES, PAUL

NON REGULATED - UNABLE TO GET IN TOUCH WITH

CUSTOMER

05/22/2018

05/24/2018

2425

MC ALISTER,

TARA (911)

REQUESTING PAYMENT ARRANGEMENT

05/24/2018

2428

US CALCIUM LLC

COMPANY CHARGING HUGE LATE PENALTY

05/24/2018

2421

DEPT OF LABOR

INQUIRY: WHAT CELL PROVIDERS PARTICIPATE IN

ITSAP/LIFELINE?

05/22/2018

05/24/2018

2411

CHILDERS,

WILLIAM

CLAIMS CSR AGREED TO AN ARRANGEMENT TO PAY $671

BEFORE 5-30-18

05/18/2018

05/24/2018

Friday, September 15, 2023

2431

ROSAREV, LILIYA

WANTS THE FIELD COLLECTION CHARGE WAIVED

05/25/2018

1111

ROBERTS,

MARVIN

CLOSED WITHOUT RESPONSE

05/16/2018

05/25/2018

1108

DINGMAN,

DIANE

REMOTE SITE GOES DOWN AFTER POWER OUTAGE

05/15/2018

05/25/2018

2416

FALK, JENNIFER

UNABLE TO GET IN TOUCH WITH CUSTOMER

05/22/2018

05/29/2018

2417

LENTIER,

KENNETH (911)

CUSTOMER WOULD LIKE DIFFERENT ARRANGEMENT

05/22/2018

05/29/2018

2427

BALTZAR, JAMIE

CUSTOMER WOULD LIKE A CALL BACK FROM THE

COMPANY

05/24/2018

05/29/2018

2419

FOUST, DEDRICK

(911)

HIGH BILL / SPRINKLER SYSTEM LEAK

05/22/2018

05/29/2018

2426

SMITH, MARK

THE SMITHS WOULD LIKE MORE INFO ABOUT LINE/MAIN

EXTENSION

05/24/2018

05/29/2018

2435

RAGANIT, LARRY

PHONE AND DSL SERVICE BOTH, DSL IS DOWN

05/29/2018

2436

CREIGHTON,

SCOTT

HAD QUESTIONS ABOUT TARIFFS

05/29/2018

2437

RITCHIE, STAN

RECONNECTED WITHOUT PAYMENT, BALANCE DUE JUNE 3,

2018 OR DISCONNECT AGAIN

05/29/2018

2440

BITTNER, ANN

UNABLE TO SHUT MAIN LINE OFF

05/30/2018

2442

PURDY, BRAD

WAS TOLD A CREDIT CARD PAYMENT COULD NOT BE MADE

OVER THE PHONE

05/30/2018

2430

MILLER, ROBBIE

DISPUTE ON THE $13 RECONNECTION CHARGE

05/24/2018

05/30/2018

418

LANE, MARIAN

USAGE HAS DOUBLED SINCE LAST YEAR

02/28/2018

05/30/2018

1103

RUSSELL, MARK

INQUIRY: CUSTOMER QUESTIONING BILL AT PROPERTY HE

DOES NOT OWN

05/14/2018

05/30/2018

2422

HIMLE, DAVE

CLAIMS RMP IS OUTSIDE OF EASEMENT

05/23/2018

05/30/2018

2441

WHITNEY, BILLY

RAY (911)

THOUGHT BILL COULD BE PAID TODAY TO AVOID

DISCONNECTION

05/30/2018

05/31/2018

2445

ROBINSON,

DEBRA

CUSTOMER WAS CHARGED A ONE TIME FEE

05/31/2018

4409

MC NEFF,

SHERRY

NEEDS LEVELIZED PAYMENT ARRANGEMENT, NEEDS

ASSISTANCE

04/24/2018

05/31/2018

1059

HOLDER, STEVE

VP INC & VALIANT IDAHO LLC

01/04/2018

05/31/2018

1114

KENT, MICHAEL

SCHEDULED APPOINTMENTS BUT SERVICEMAN NEVER

SHOWS UP

05/16/2018

05/31/2018

Friday, September 15, 2023

2424

KLAUS, MIKE

CLOSED PENDING FURTHER INFORMATION AND

INSTRUCTIONS

05/23/2018

06/01/2018

2424

KLAUS, MIKE

CLOSED PENDING FURTHER INFORMATION AND

INSTRUCTIONS

05/23/2018

06/01/2018

2432

WILSON,

MEGAN

UNABLE TO CONTACT

05/25/2018

06/01/2018

2447

JENSEN, KENT

CUSTOMER WOULD LIKE TO RECONNECT

SOONER//FRUSTRATED

06/01/2018

2448

HESTON,

LUANN

CUSTOMER BELIEVES HER BILLS ARE TOO HIGH

06/04/2018

2433

SAMPSON,

BRENDA

CUSTOMER IS LOOKING FOR FINANCIAL ASSITANCE

05/29/2018

06/04/2018

2449

STONE, VERNICE

CUSTOMER WAS DENIED SERVICE FOR OUTSTANDING BILL

06/04/2018

06/05/2018

2455

BROCK, LAURA

911

CUSTOMER IS NOT SURE IF THERE WAS AN ARANGEMENT,

THERE WERE MISSED PAYMENTS

06/05/2018

2453

WILKINSON,

MARCUS 911

BROKEN LEVELIZED PAYMENT ARRANGEMENT

06/05/2018

2454

BALES, JESSICA

CUSTOMER WOULD LIKE TO BE RECONNECTED

06/05/2018

2434

EBERLE, JULE

(911)

CUSTOMER WOULD LIKE AN ANOTHER ARRANGEMENT

05/29/2018

06/06/2018

2429

TYDEMAN,

JERRY

ISSUE WITH SECURITY QUESTION AND DOES NOT WANT

INTERNET UPGRADE

05/24/2018

06/07/2018

4398

TAYLOR, JEFF

CLAIMS COMPANY LIGHTS SHINNING INTO HOUSE AND

UNPROFESSIONAL EMPLOYEE

04/18/2018

06/07/2018

2460

BEHLING, JOE

INQUIRY - METERED VS. NON-METERED CUSTOMERS

06/07/2018

2439

ROYLANCE, PAM

CUSTOMER WOULD LIKE TO KNOW IF LIFE LINE APP WAS

ACCEPTED

05/30/2018

06/07/2018

2444

SPRAGUE,

RODERICK

CLAIMS WEBSITE IS NOT INTUITIVE & WOULD NOT ALLOW

AN ELECTRONIC PAYMENT

05/31/2018

06/08/2018

2457

SWEET, JOY

CITY OF BLISS - NO JURIS, LANDLORD TENANT BILLING

ISSUE

06/06/2018

06/08/2018

2450

PONCE,

MARIANA

NO CONTACT FROM CUSTOMER// PHONE NUMBER

DISCONNECTED

06/04/2018

06/08/2018

1117

DIRECT

COMMUNICATI

ON

IS THERE A MINIMUM TIMEFRAME TO BE NOTIFED THAT

EQUIPMENT HAS TO MOVE

05/17/2018

06/08/2018

3753

ELSBERRY,

AMANDA

NON-JURISDICTIONAL INQUIRY

06/08/2018

Friday, September 15, 2023

3754

HALL, GARY

UPSET ABOUT SLOW ROLLOUT OF HD CHANNELS & AND

LOSS OF CHANNELS

06/08/2018

2452

SCHOOLEY, JEFF

(911)

NO RESPONSE FROM CUSTOMER

06/04/2018

06/08/2018

2443

STROUD,

ASHELY

FEELS BUDGET PAY AND RATES AFTER TOO HIGH

05/31/2018

06/11/2018

2458

PUGH, MIKE

CITY OF FRUITLAND - NO JURIS - COMPANY NEEDS TO

RENT SPACE O WATER TOWER

06/06/2018

06/11/2018

2462

TIFFANY, FRED

STILL DOES NOT LIKE DOES NOT LIKE COMMISSION

DECISION ON AREA CODE OVERLAY

06/07/2018

06/11/2018

3756

IRVING, EARL

CUSTOMER WOULD LIKE TO MAKE A CASE

COMMENT//AVU-E-17-09

06/11/2018

2451

HEYES, DONNA

(911)

CUSTOMER'S SERVICE HAS BEEN OUT SINCE MAY 30, 2018

06/04/2018

06/11/2018

3757

JENSEN,

JENNIFER (911)

NEEDS PAYMENT ASSISTANCE AND NEW PAYMENT

ARRANGEMENT

06/11/2018

06/12/2018

3758

LANG, DARRYL

CUSTOMER WOULD LIKE A NEW RATE FOR PEOPLE ON

OXYGEN

06/12/2018

3759

SAMPSON,

BRENDA

DISCONNECT MORE THAN THIRTY DAYS

06/12/2018

06/13/2018

3755

BURK,

MATTHEW

QUESTIONS ABOUT NET METERING AND THE CHANGE IN

RATE SCHEDULES

06/11/2018

06/13/2018

3761

RHODES, LEONA

HAS A TRANSFERRED BILL THAT SHE NEEDS TO PAY,

LEVELIZED PAYMENT IS TOO HIGH

06/12/2018

06/13/2018

2459

DURHAM, JACK

CUSTOMER CLAIMS THERE WAS SERVICE OUTAGE//NO

WARNING FROM IPC

06/07/2018

06/13/2018

3760

PETERSON, PETE

COMPANY WITHDREW FUNDS FROM CLOSED ACCOUNT

INSTEAD OF NEW ACCOUNT

06/12/2018

06/13/2018

3769

RAMOS-

SANCHEZ, JUAN

CARLOS 911

CUSTOMER SENT A CHECK FOR PAST DUE AMOUNT TO

CANCEL DISCONNECT

06/15/2018

3771

BROOKS, INNA

(911)

CUSTOMER WOULD LIKE ANOTHER ARRANGEMENT

06/18/2018

4373

INTERNET AUTO

RENT AND

SALES

CLAIMS BILLING IS MUCH HIGHER THAN QUOTED AND

COMPANY IS SLOW TO RESPOND

04/12/2018

06/18/2018

2456

NEAL,

ROSEANNA

CUSTOMER WOULD LIKE AN EXPLANATION FOR HER BILL

INCREASING

06/05/2018

06/18/2018

3772

CUMMINGS,

BRANDI

CLAIMS TO NOT HAVE PROPER NOTICE - AUTO DIALER NOT

WORKING

06/19/2018

3775

RITHMAN,

KATHERINE

DISCONNECTED TWO WEEKS AGO, NEEDS TO PAY FULL

BALANCE, NO ASSISTANCE AVAILABLE

06/19/2018

Friday, September 15, 2023

3777

FIVECOAT,

PATRICIA

CUSTOMER CANNOT AFFORD PAYMENT ARRANGEMENT OF

$415, NEEDS ASSISTANCE

06/19/2018

3773

UNKNOWN,

SAM

RELAYED INFORMATION TO RR SAFETY CREW, CUSTOMER

REPORTING UNSAFE CROSSING

06/19/2018

3783

MAYS, TAMMY

(911)

NON REGULATED - LANDLORD DISCONNECTED WATER

06/20/2018

3784

MAGGIO, JAN

CITY OF MERIDIAN REQUIRING BACKFLOW ASSEMBLY

06/21/2018

3780

UNKNOWN

UNABLE TO GET IN TOUCH WITH CUSTOMER

06/20/2018

06/21/2018

3763

SCHUSTER,

TREVOR

PROVIDED SECRETARY CONTACT INFORMATION

06/13/2018

06/21/2018

3774

BLACKETT, NED

COMPANY NOT BILLING CUSTOMER FOR TWO YEARS

06/19/2018

06/21/2018

3790

LANE, JENNIFER

CABLE ONE - NO JURIS

06/22/2018

3781

OTTER, MARK

911

TOO MANY BROKEN PAYMENT ARRANGEMENTS - POSSIBLE

FORMAL COMPLAINT

06/20/2018

06/22/2018

3782

CARILLO, JAVIER

ID REQUIREMENT FOR NEW ACCOUNT & DEPOIST

REQUIREMENT

06/20/2018

06/24/2018

3789

STITZEL, MATT

(911)

NEEDS WATER TURNED OFF AT METER SO REPAIR CAN BE

DONE

06/22/2018

06/24/2018

3765

CHAMPAGNE,

ROBERTA

LIFELINE CERTIFICATION

06/14/2018

06/24/2018

3785

CORBETT,

RICKEY

INQUIRY: INFORMATION REQUESTED ABOUT A PRIOR BILL

06/21/2018

06/25/2018

1116

NICOL, JENNA

UNQUIRY: COMPANY WILL NOT ACCEPT PAYMENT FOR

HOOK-UP IN ADVANCE

05/17/2018

06/25/2018

3786

BUNKELMAN,

ARMIN

PHONE SERVICE WENT DOWN LAST NIGHT AND THNIKS

ISSUE IS BACKUP BATTERIES

06/22/2018

06/26/2018

3791

MESEKS,

CHARLES

UNABLE TO GET IN TOUCH WITH CUSTOMER

06/25/2018

06/26/2018

3794

MAYS, TAMMY

CLOSED WITHOUT CUSTOMER CONTACT

06/25/2018

06/26/2018

3762

BUREAU OF

RECLAMATION

INQUIRY - IS SUBMETERING OKAY FOR A MICROWAVE

TOWER

06/13/2018

06/26/2018

3778

UNKNOWN

CUSTOMER DID NOT RETRUN PHONE CALL

06/20/2018

06/26/2018

3787

BENSON, TRAVIS

COMPANY DETERMINED THAT REQUESTED UPGRADES

WERE NECESSARY FOR SAFETY

06/22/2018

06/26/2018

Friday, September 15, 2023

3796

MC GINNIS,

KAYLA

INQUIRY: WHY IS THE COMPANY REQUIRING A DEPOSIT

AFTER BANKRUPTCY

06/25/2018

06/26/2018

3798

DRAKE, DIANA

SMAL LEAK, COMPANY RE-CALCULATED USAGE AND

OFFERED CREDIT

06/26/2018

2438

HIMLE, DAVE

CLAIMES CENTURYLINK FACLITIES IS OUTSIDE OF 5'

EASMENT

05/30/2018

06/26/2018

2463

WATERMAN,

PHILLIP

CUSTOMER RECEIVED BILL AFTER PORTING NUMBER

06/07/2018

06/26/2018

3768

STOKER,

ARTHUR

HAVING ISSUE WITH PORTING PHONE NUMBER

06/14/2018

06/26/2018

3799

MAGNUSON,

DWIGHT

OBJECTS TO PAYING A FEE WHEN MAKING A PAYMENT

06/27/2018

2464

HAMMEREN,

BRAD

COMPANY CANNOT DISCONNECT SERVICE FOR THREE

WEEKS, ETF FOR INTERNET

06/08/2018

06/27/2018

2409

CLAUSEN, KURT

PHONE COMPANIES WILL NOT PROVIDE SERVICE -

OVERLAPPING SERVICE AREA??

05/17/2018

06/27/2018

3770

CORBETT, RICKY

NEEDS PAYMENT ASSISTANCE

06/18/2018

06/28/2018

3805

GUEVARA,

ADRIANA (911)

NEEDS MEDICAL CERTIFICATE AND PAYMENT ASSISTANCE

06/28/2018

3767

FERGUSON,

MARGARETTA

CLAIMS COMPANY REFUSED TO PORT PHONE NUMBER

06/14/2018

06/28/2018

3788

GATES, DAVID

CANCELLED DISCONNECT WITH TEMP ARRANGEMENT TO

BE FOLLOWED BY LEVELIZED PAY

06/22/2018

06/29/2018

5060

MURPHY, BRAD

NON-JURISDICTIONAL COMPLAINT

06/29/2018

5059

WILSON, KIM

NEED TO VERIFY ACCOUNT STATUS

06/29/2018

3806

AYERS, MICHAEL

E. - 911

EXTENDED OUTAGES/COMPANY WON'T REPLACE CABLE

06/28/2018

07/01/2018

3807

MC AFEE, VICKI

ESTIMATED BILLS DUE TO LEVEL PAY

06/28/2018

07/02/2018

2446

MIZERA,

NICHOLAS

NO PHONE NUMBER, NEED MORE INFORMATION TO WORK

COMPLAINT

06/01/2018

07/02/2018

5067

CROWE, IRENE

BELIEVES WATER CHARGE IS INCORRECT

07/02/2018

3808

HARLEE, NICOLE

CUSTOMER REFUSED AN ARRANGEMENT DUE TO BROKEN

ARRANGEMENT SHE DIDN'T MAKE

06/28/2018

07/02/2018

3804

TED

NO CONTACT FROM CUSTOMER

06/28/2018

07/02/2018

5063

LEE, DOROTHY

GAS LINE RUNNING ACROSS PROPERTY

07/02/2018

07/03/2018

Friday, September 15, 2023

1100

MC PHEE, MIKE

DISPUTING A DEPOSIT BEING PLACE ON ACCOUNT

05/11/2018

07/03/2018

5069

MOUNTAIN,

GARY

CUSTOMER TIRED OF YEARLY DISCOUNT HASSLE

07/03/2018

5073

DEALY, RICHARD

(911)

CUSTOMER HAS ARRANGEMENT ME CANNOT PAY

07/05/2018

3797

HALSETH, JUDIE

CUSTOMER BELIEVES METER MAY BE BROKEN

06/26/2018

07/05/2018

3776

TEATS, ADRIAN

(911)

CUSTOMER WAS SENT TO COLLECTIONS FOR SERVICE NOT

PROVIDED

06/19/2018

07/05/2018

3802

COON, DELBERT

NEEDS BETTER SOLUTION TO PROTECTING IRRIGATION

HOSES

06/27/2018

07/06/2018

5066

UNKNOWN,

LUANNE

CLOSED WITHOUT CONTACT

07/02/2018

07/06/2018

5062

THORPE, BRITT

TREE TRIMMING GONE AWRY, DEBRIS LEFT BEHIND

07/02/2018

07/06/2018

5078

CHAVEZ, MC

KAYLA

CITY OF MURTAUGH - NO JURIS

07/06/2018

07/09/2018

3803

DAKOTA

STORAGE UNITS

INQUIRY: CAN FRONTIER PROVIDE INTERNET AND PHONE

SERVICE?

06/27/2018

07/09/2018

2423

ANDERSON,

DENNIS

CONSUMER WANTS DAMAGED JUNCTION BOX MOVED -

SAFETY ISSUE

05/23/2018

07/10/2018

3795

SHARP, MELISSA

(911)

CUSTOMER WAS BILLED IN ERROR//HAS DISCONNECT

SCHEDULED

06/25/2018

07/10/2018

5083

SMITH, SARA

JANE

NEEDS HELP TO PORT FROM LANDLINE TO VERIZON

WIRELESS

07/10/2018

5064

BREWINGTON,

LAWRENCE

NO CONTACT FROM CUSTOMER

07/02/2018

07/11/2018

5089

FARNSWORTH,

CHRIS

PREVIOUS BILL FROM HOME IN JEROME

07/11/2018

5087

LEONARD,

STEPHEN

CUSTOMER DOES NOT THE VOICEMAIL FEATURE

07/11/2018

1712

IDAHO

DEPARTMENT

OF LANDS

CLAIMS LATE FEES CAN NOT BE ASSESSED - VIOLATON OF

COMPANY TARIFF

03/19/2018

07/11/2018

3779

WATSON,

MICHAEL (911)

CUSTOMER'S SERVICE WAS DISCONNECTED

06/20/2018

07/11/2018

5058

JORGENSEN,

TAMARA

CUSTOMER CLIAMS PHONE SERVICE HAS BEEN ON AND

OFF SINCE OCTOBER 2017

06/29/2018

07/12/2018

2461

SNEDDEN, JOHN

CUSTOMER IS CONCERNED WITH THE INFORMATION

PROVIDED BY AVISTA// GAS LEAK

06/07/2018

07/12/2018

Friday, September 15, 2023

5084

HURST,

NICHOLAS

COMPANY WILL NOT SET ARRANGEMENT ON BALANCE

TRANSFER-DISCONNECT PENDING

07/10/2018

07/12/2018

5086

SWENSON,

ANGEL (911)

COMPANY WILL NOT WORK WITH CUSTOMER TO SET NEW

ARRANGEMENT

07/10/2018

07/12/2018

5080

SVENSON,

RICHARD

CUSTOMER APPEARS TO HAVE PORTED NUMBER BY

MISTAKE

07/09/2018

07/12/2018

5090

THOMAS,

SUSAN (911)

SERVICE OUT AGAIN EVEN THOUGH TECH RAN A NEW LINE

FROM THE JUNCTION BOX

07/11/2018

07/12/2018

5071

BOISE SCHOOL

DISTRICT

NEW TAX LAW - "ASSOCIATED TAX" OF 21.56%

07/03/2018

07/12/2018

5088

MC COY, CINDY

NOTIFICATION LETTER - UNABLE TO READ METER

07/11/2018

07/12/2018

5098

DAYLEY, TOM

REPRESENTATIVE TOM DAYLEY HAS QUESTIONS AOBUT

WATER BILL

07/13/2018

5095

PATTERSON,

MALIA

TELEMARKETER CALLING FREQUENTLY BUT THERE IS NO

ANSWER WHEN SHE PICKS UP

07/13/2018

3766

CALDWELL,

CURT

DISPUTES INCREASE IN BILLING AMOUNT BEFORE CLOSING

ACCOUNT

06/14/2018

07/13/2018

5092

BENOIT,

THERESA

CLAIMS TREE TRIMMING CREW LEFT A MESS ON PROPERTY

07/12/2018

07/13/2018

5094

ALLEN, RICK

CUSTOMER WOULD LIKE FINANCIAL ASSISTANCE

07/13/2018

2854

RIECH, DUSTIN

COMBINED LOTS - TWO CHARGES - CONTRADICTORY

ORDERS

01/31/2017

07/13/2018

2854

RIECH, DUSTIN

COMBINED LOTS - TWO CHARGES - CONTRADICTORY

ORDERS

01/31/2017

07/13/2018

1060

HOTCHKISS,

LAURA

VP INC & VALIANT IDAHO LLC

01/04/2018

07/13/2018

1057

CLEM GARY

VP INC & VALIANT IDAHO LLC

01/04/2018

07/13/2018

1058

HABERMAN,

BILL

VP INC & VALIANT IDAHO LLC

01/04/2018

07/13/2018

5011

BORTZ, SCOTT

VP INC & VALIANT IDAHO LLC

02/07/2018

07/13/2018

5101

TRAN, LYND

CUSTOMER'S BANK MAILED PAYMENT TO IPUC

07/16/2018

5102

SMITH, COLLEEN

CUSTOMER WOULD LIKE TO MAKE A CASE COMMENT

07/16/2018

5077

WHITE, BEVERLY

(911)

SERVICE HAS BEEN OUT FOR OVER TWO WEEKS

07/06/2018

07/16/2018

5061

BLAKE, LARRY

OBJECT TO HIGHER SEWER & WATER BILL

06/29/2018

07/16/2018

Friday, September 15, 2023

5074

LOREE, PEGGY

CUSTOMER CLAIMS SHE HAS BAD CONNECTIONS WITH

STATIC AND ECHOS ON LINE

07/05/2018

07/16/2018

5075

HALSETH, JUDIE

CUSTOMER HAS LOUD HUMMING NOISE ON HER PHONE

LINE.

07/05/2018

07/16/2018

5100

BEASLEY,

GEORGE

CUSTOMER LOOKING FOR ASSISTANCE

07/16/2018

07/17/2018

5107

TAYLOR, GUN

CUSTOMER DOES NOT AGREE WITH SUMMER RATE AND

TIERED STURCTURE

07/17/2018

5085

NEWTON,

NADINE

COMPANY PERSONEL'S BEHAVIOR

07/10/2018

07/17/2018

5110

PISANI,

RICHARD

NON-JURISDICTIONAL COMPLAINT

07/17/2018

07/18/2018

451

FINLEY, TED

QUESTION ON TAX REBATE FOR SOLAR INSTALLATION

07/18/2018

5065

ROBINSON,

DEBRA

CUSTOMER HAS QUESTIONS ABOUT BILL INCREASE

07/02/2018

07/18/2018

3792

BLANTON,

KAREN

CONTRACTOR COVERED UP CENTURYLINK PEDESTAL

06/25/2018

07/18/2018

5072

PANGBURN,

FRANK

NEEDS HELP IN OBTAINING A FEDERAL TAX EXEMPTION

FORM

07/05/2018

07/18/2018

5093

HOISINGTON,

KYLE

CUSTOMER QUESTIONING COMPANY'S NOTIFICATION

PRACTICES AND CLAIMING DAMAGED TREE

07/12/2018

07/19/2018

454

TILL, ALISHA

CUSTOMER WANTED TO KNOW IF THE HEARING WOULD BE

STREAMED

07/19/2018

5109

MORRIS, JANE

CLOSED WITHOUT CONTACT

07/17/2018

07/19/2018

5096

MORGAN,

LINDA

CUSTOMER HAS ISSUES WITH DIRECT ENERGY WEAPONS

07/13/2018

07/20/2018

456

RUSSELL,

RICHARD

WATER IS BEING SHUT OFF WITHOUT NOTICE

07/20/2018

07/23/2018

465

LEPPKE, MYRON

CUSTOMER COULD NOT REACH CUST SERV TO

DISCONNECT INTERNET

07/23/2018

5081

MARTIN, KATHY

OBJECTS ADJUSTED BILLING

07/09/2018

07/23/2018

464

PARISH, NOELLE

CUSTOMER WOULD LIKE TO PAY EXTRA TOWARD HER BILL

07/23/2018

463

NAZIR, MONA

INQUIRY - POSTPONEMENT TECHNICAL HEARING FOR

AVISTA-HYDRO ONE MERGER

07/23/2018

5106

WAGNER, RAY

(911)

CUSTOMER CLAIMS NO OR LOW WATER PRESSURE FOR 4

DAYS IN THE AM

07/17/2018

07/23/2018

3801

PRICE, DALE

CUSTOMER UNHAPPY WITH IRRIGATION DEPOSIT

06/27/2018

07/24/2018

Friday, September 15, 2023

466

GIBISON,

GEORGE

CUSTOMER RESOLVED ISSUE ON HIS OWN

07/23/2018

07/24/2018

5076

UNKNOWN,

DENISE

INQUIRY ON WHAT RATES AN RV PARK CAN CHARGE

07/05/2018

07/25/2018

5103

GUILLE, ROGER

REQUESTING PAYMENT ARRANGEMENT BE KEPT IN PLACE

07/16/2018

07/25/2018

461

DORRIS, LINDA

CLOSED WITHOUT CONTACT

07/20/2018

07/25/2018

5105

HOFFMAN,

DAVID

CONSUMER UNHAPPY THE PUC HAS NOT RESPONDED TO

HIS RECENT EMAIL AND CALLS-USF

07/16/2018

07/25/2018

472

BUNKELMAN,

ARMIN

PHONE SERVICE HAS BEEN OUT SINCE YESTERDAY AT 1:45

PM

07/24/2018

07/26/2018

478

TURNER, JAMIE

(911)

CONSUMER LOOKING FOR ASSISTANCE

07/26/2018

470

BOONE,

LEGRAND

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/24/2018

07/26/2018

468

OLSEN, ELDEN

RESOLVED PRIOR TO CONTACT

07/24/2018

07/26/2018

479

CARR, MICHAEL

UPSET AT PRACTICES OF WATER COMPANY

07/27/2018

477

WITT, ROGER

(911)

COMPANY WILL NOT RESPOND TO REQUEST TO MOVE

PHONE LINES

07/26/2018

07/31/2018

481

GLENN,

NATALEE (911)

NEEDS NEW PAYMENT ARRANGEMENT OR MEDICAL

CERTIFICATE

07/30/2018

07/31/2018

476

PUETT, JIM (911)

CUSTOMER IS UPSET ABOUT LONG OUTAGE TIME

07/26/2018

07/31/2018

5091

LEARY, NEIL

CLIAMS PAYMENT WAS MADE AT A PAY STATION

07/12/2018

07/31/2018

3764

BONNER

COUNTY

BACKUP BATTERIES NEED TO BE REPLACED

06/14/2018

07/31/2018

5070

COLLETT,

VICTORIA

INTERMITTENT OUTAGES IN LONG DISTANCE SERVICE

07/03/2018

08/01/2018

474

CAIRNA, LYNDA

CLAIMS MENU SCREEN FOR RTI CABLE IS INACCURATE

07/25/2018

08/01/2018

3800

SCHWEIKERT,

PAMELA

HIGH USAGE, METER TEST AND/OR CHANGEOUT,

PROBLEMS WITH COMPANY VISIT

06/27/2018

08/01/2018

496

BLACK, DOUG

NON REGULATED - DAMAGE TO YARD ON LINE

INSTALLATION - CO. STAY IN EASEMENT?

08/02/2018

498

AXS

CO CHARGING $1000/MO OR ETF

08/02/2018

Friday, September 15, 2023

484

HOME & RANCH

SOLAR

INQUIRY - CREDIT FOR EACH METER AT RESIDENCE

08/01/2018

08/02/2018

5104

JOHNSON, LORI

KEEPS RECEIVING PAST DUE NOTICES BUT PAYMENT HAS

ALREADY BEEN MADE

07/16/2018

08/02/2018

490

PETERSON,

MARY

NON REGULATED - COMPANY IS NOT REPAIRING FIRE

DAMAGED AREA QUICKLY

08/02/2018

5112

RAPACON,

CHRISTOPHER

CONTRACTOR DAMAGED LAWN IN BACKYARD

07/18/2018

08/02/2018

475

COSGROVE,

AMY

REFERRED THE CUSTOMER TO THE IDAHO DEPARTMENT OF

LABOR

07/25/2018

08/02/2018

458

RYBAR, BREANA

TRANSFERRED AMOUNT FROM PRIOR ROOMMATE

07/20/2018

08/02/2018

458

RYBAR, BREANA

TRANSFERRED AMOUNT FROM PRIOR ROOMMATE

07/20/2018

08/02/2018

467

REYNOLDS,

ROBERT D.

COMPANY VEHICLES WERE PARKED IN FRONT YARD AND

PASTURE WHILE WORKING ON POLES

07/23/2018

08/02/2018

495

BUNKELMAN,

ARMIN (911)

PHONE SERVICE DOWN FOR A THRID TIME IN THE PAST

MONTH

08/02/2018

08/03/2018

492

BONGIORNO,

JERRY

NON-JURISDICTIONAL COMPLAINT

08/02/2018

08/03/2018

5097

JOHNS, QUEY

(911)

CUSTOMER DOES NOT HAVE RELIABLE SERVICE// 4

OUTAGES SO FAR

07/13/2018

08/06/2018

5108

HANNERS,

KEVIN

LEAK TOO SMALL TO QUALIFY FOR CREDIT

07/17/2018

08/06/2018

486

FAHRMEYER,

STEVEN

CLAIMS BILL IS HIGHER THAN IT SHOULD BE

08/01/2018

08/07/2018

5082

HATCH, EUGENE

CLAIMS FINAL BILLING IS HIGHER THAN IT SHOULD BE

07/09/2018

08/07/2018

488

BENJAMIN,

SUMMER

NEEDS ASSISTANCE - DOES NOT QUALIFY FOR LOW

ASSISTANCE

08/01/2018

08/07/2018

493

SHOUSE,

HEATHER

INQUIRY - NEEDS PAYMENT ASSISTANCE - WHAT AGENCIES

CAN ASSIST?

08/02/2018

08/07/2018

1739

CHARNOCK,

JANE

CUSTOMER WAS SENT A 2 YEARS AFTER BUYING

PROPERTY//NEVER SIGNED UP FOR SERVICE

08/06/2018

08/07/2018

471

GARNER, BRENT

USAGE HIGH/LOW COMPARED TO PREVIOUS YEARS - NO

CHANGES TO ACCOUNT FOR DIFF.

07/24/2018

08/07/2018

1738

DE CHAMBEAU,

ANN

NON REGULATED - SEWER AND WATER BILL IS TOO HIGH

08/06/2018

08/07/2018

494

SHOUSE,

HEATHER

NEEDS PAYMENT ASSISTANCE

08/02/2018

08/07/2018

Friday, September 15, 2023

1742

BARRETT, MARK

(911)

CUSTOMER IS RECEIVING BILLS AFTER HE CANCELLED IN

FEBRUARY 2018

08/07/2018

1745

BABAYCO,

YVONNE

COMPANY WILL NOT SEND LIFELINE APPLICATION

08/08/2018

489

GILCHRIST,

ESTHER

CUSTOMER COMPLAINED OF A SUSTAINED OUTAGE

08/02/2018

08/08/2018

1747

BURMEISTER,

GLORIA

WANTS AN AUDIT DONE ON COMPANY BOOKS

08/08/2018

1740

MC CONNELL,

DAKOTA (911)

CROSS-METER//DISCONNECTION

08/07/2018

08/08/2018

487

CANCER CARE

NORTHWEST

CALLER ID SHOWS RIGBY ID INSTEAD OF CDA OR POST

FALLS

08/01/2018

08/08/2018

1741

BARRETT, BILL

CLOSED WITHOUT CONTACT, NO ANSWER, NO VOICEMAIL

08/07/2018

08/09/2018

483

MARTIN,

MORGAN

BILLED FOR USAGE AFTER ESCROW CLOSED

07/31/2018

08/09/2018

1748

HIATT, CODY

911

SHUT DOWN AFTER ARRANGEMENT, NEEDS LEAK

ADJUSTMENT

08/08/2018

08/09/2018

1751

BROWN,

CONNIE (911)

COMPANY WILL NOT WORK TO SET AN ARRANGEMENT

08/09/2018

1746

MC CLANAHAN,

LISA

COMPANY HAS REFUSED PAYMENT ARRANGEMENT AND

EMC

08/08/2018

08/09/2018

1749

BRINKLEY, ANN

UNWANTED CALLS FROM 208-899-XXXX NUMBERS ABOUT

CREDIT CARDS

08/09/2018

499

COBB, CAROL

RECERTIFICATION OF LIFELINE, INTERNET SERVICE SNIP'D,

SERVICE LINE BURY

08/03/2018

08/09/2018

497

CASTONGUAY,

NELSON (911)

INTERNET WAS DISCONNECTED AFTER PORTING OUT

PHONE NUMBER

08/02/2018

08/09/2018

1743

SHAWLEY, SALLY

SERVICE RESTORED PRIOR TO CONTACT

08/07/2018

08/09/2018

3793

MC COOL, EARL

OVERBILLED BECAUSE COMPANY TERMINATED ALL

SERVICES INSTEAD OF HUGHESNET

06/25/2018

08/09/2018

1755

SIEVENPIPER,

ZINA

CITY OF NAMPA - NO JURIS

08/10/2018

1752

PEGRAM,

JORDAN

PHONE MESSAGE INTENDED FOR SUEZ, ABLE TO VERIFY

THAT THERE WAS NO PAYMENT

08/10/2018

459

WRIGHT, TEENA

CUSTOMER BELIEVES HER USAGE IS TOO HIGH

07/20/2018

08/10/2018

462

DAVIES, DEAN

(911)

CUSTOMER RECEIVED DISCONNECT NOTICE BY MISTAKE

07/23/2018

08/13/2018

Friday, September 15, 2023

1756

UNKNOWN

CONSUMER HAD NO KNOWLEDGE OF THE CALL

08/13/2018

1763

COON, DELBERT

RUDE CSR

08/14/2018

1737

WOODS, KAREN

(911)

WITHOUT PHONE SERVICE FOR TWO WEEKS

08/06/2018

08/14/2018

503

PHILLIPS, GARY

(911)

CLAIMS PHONE AND INTERNET SERVICE HAS BEEN OUT

FOR TWO WEEKS

08/06/2018

08/14/2018

1754

ANDERSON,

GLEN

INQUIRY - LIFELINE APPLICATION

08/10/2018

08/15/2018

501

HUGHES, LARRY

CUSTOMER RECEIVED CREDIT BECAUSE PROMOTIONAL

DISCOUNT NOT APPLIED

08/03/2018

08/15/2018

5950

CANAVERO,

VIRGINIA

CUSTOMER CHARGED FOR LONG DISTANCE CALLS WHEN

FAX WAS DISCONNECTED

07/17/2018

08/15/2018

5111

CANAVERO,

VIRGINIA

CUSTOMER CHARGED FOR LONG DISTANCE CALLS WHEN

FAX WAS DISCONNECTED

07/17/2018

08/15/2018

1772

LARSON,

PATRICIA

NON REGULATED - CELL TOWER PLACEMENT NEXT TO A

RESIDENCE

08/15/2018

1762

KLEIN, VIVIAN

CUSTOMER NOT BEING KEPT INFORMED OF WORK TO BE

DONE

08/13/2018

08/15/2018

5068

NUNES, MARY

(PRONOUNCED

NEW-NESS)

FAX LINE HAS NOT WORKED IN 3 YEARS, SINCE MOVING TO

NEW RESIDENCE

07/02/2018

08/16/2018

1774

DOVEL, KELLY

(911)

DAHO POWER WILL NOT PROVIDE TIMEFRAME FOR

RECONNECTION

08/16/2018

502

SAUL, KEITH

COMPANY WILL NOT DISCONTINUE SERVICE-CUST DOESN'T

KNOW PASSWORD

08/06/2018

08/16/2018

1750

KIRSCH, TANYA

WAS TOLD TECH NOT AVAILABLE FOR 5-7 DAYS

08/09/2018

08/16/2018

1761

BIRD, MIKE

DROPPED CALLS

08/13/2018

08/17/2018

1776

O DONNEL, DEE

NEEDS FINANCIAL ASSISTANCE

08/16/2018

08/17/2018

1766

SWAYZE,

MICHAEL

NEEDS PAYMENT ASSISTANCE

08/15/2018

08/17/2018

1768

SWICK, TRAVIS

CITY OF RATHDRUM - NO JURIS

08/15/2018

08/17/2018

1783

PERKINS,

CHARLES

CLAIMS CHARGE ARE DOUBLE WHEN COMPARED TO

OTHER PLACES

08/20/2018

1779

VAN ARNEM,

BOB (911)

CABINET BOX LEFT OPEN AND IS BEING EXPOSED TO

IRRIGATON WATER

08/17/2018

08/21/2018

1744

PEAVEY, JOHN

CUSTOMER HAS HAD PERSISTENT OUTAGES AT HIS RANCH

08/07/2018

08/22/2018

Friday, September 15, 2023

1787

STANLEY,

ERNEST

INQUIRY: INFO NEEDED/ WATER RIGHTS/BUILD A WELL FOR

40 ACRES OF COMMON AREA

08/22/2018

1778

TOBAR, MARIO

DENIED GOVERNMENT SUBSIDIZED CELL PHONE BECAUSE

OF NO MIDDLE NAME

08/16/2018

08/22/2018

1789

GARLAND,

SCOTT

HAD QUESTIONS ABOUT SILVER STAR'S TARIFF

08/23/2018

1764

DAKOTA

ENERGY

INQUIRY: COMPANY CHANGED THE COMMERCIAL

LIGHTING INCENTIVE PROGRAM W/0 NOTICE

08/14/2018

08/23/2018

1791

WADSWORTH,

BRIAN (911)

CUSTOMER CLAIMS COMPANY ERROR, HEALTH BEING

AFFECTED BY DISCONNECTION

08/23/2018

485

WERNER, PAUL

CORRENTE BELLO SUB-WATER CONTAMINATION,

IMPROPER BACKFLOW

08/01/2018

08/23/2018

455

RAINFORD, AMY

(911)

CORRENTE BELLO SUB-WATER CONTAMINATION,

IMPROPER BACKFLOW

07/19/2018

08/23/2018

1777

WHITAKER,

MARY LOU

INQUIRY - TOLD PHONE PACKAGE WILL INCREASE

08/16/2018

08/24/2018

500

LEARY, NEIL

REQUESTING TREE BE REMOVED FROM ALLEY THAT IS

ADAJENT TO POWER POLE

08/03/2018

08/24/2018

1767

KING, BENNET-

BROOKE

CLAIMS INCORRECT INSTRUCTIONS WERE PROVIDED FOR

PAYMENT

08/15/2018

08/24/2018

3081

CIMINO,

ANGELA (911)

CUSOTMER WOULD LIKE ANOTHER PAYMENT

ARRANGEMENT

08/24/2018

1758

LAW, DOTTIE

NEEDS TO GET *69 SERVICE, HAD IT BEFORE, ALSO OUTAGES

AND NO CELL COVERAGE

08/13/2018

08/24/2018

1781

WOODS, NICK

CUST HAS NOT BEEN PAYING BILL FOR PAST CREDIT,

UNLISTED NUMBER, AND LATE FEES

08/20/2018

08/27/2018

3083

PETERSON, JOEL

911

NOTICE, NO ARRANGEMENT POSSIBLE, THREATS TO

COMPANY, REMOTE INSTALLED

08/24/2018

08/27/2018

1773

SCHULTZ,

PAMELA

INQUIRY: IS APARTMENT MASTER/SUB-METERED

08/15/2018

08/27/2018

1753

SULLIVAN, NICK

INQUIRY - CHANGE TO IDAHO POWER LIGHTING PROGRAM

08/10/2018

08/27/2018

1790

MOORE,

MARCUS (911)

APPLICANT CLAIMS SERVICE DENIED BUT HE HAS NO

OUTSTANDING BALANCE

08/23/2018

08/27/2018

473

GILMAN ,

KRYSTAL

CORRENTE BELLO SUB-WATER CONTAMINATION,

IMPROPER BACKFLOW

07/24/2018

08/27/2018

1769

TURNER, SHEILA

CLOSED WITHOUT RESPONSE

08/15/2018

08/27/2018

3090

JONES, VERNON

SPECTRUM LOST CUSTOMER'S EMAILS , CAN'T RECOVER -

NO JURIS

08/28/2018

Friday, September 15, 2023

5079

BOREN, MANDI

(911)

SECOND EXTENDED OUTAGE IN THE LAST YEAR

07/09/2018

08/28/2018

1771

MC KAY, NOEL

PRIOR BILL WAS UNDER ROOMMATE'S NAME

08/15/2018

08/28/2018

3093

BRUECK, JOHN

INQUIRY - WHO OWNS GAS METER

08/29/2018

3096

SOTO, ROSARIO

911

UNABLE TO MAKE AN ARRANGEMENT, CUSTOMER NEEDS

TO VERIFY ID WITH THE COMPANY

08/29/2018

08/30/2018

3085

ROBINSON,

LAURA

HIGH BILL DUE TO HVAC, HAS ARRANGEMENT, DOES NOOT

WANT TO PAY

08/27/2018

08/30/2018

3086

DANSIE, MISTY

CUSTOMER IS UP FOR DISCONNECTION

08/28/2018

08/30/2018

3087

REYES, KATE

CUSTOMER DOES NOT HAVE WATER SERVICE

08/28/2018

08/30/2018

3088

WATSON,

RACHEL

CUSTOMERS SERVICE IS OUT

08/28/2018

08/30/2018

3091

MILLER,

WILLIAM

HIGH BILL BECAUSE CUSTOMER WAS RUNNING SUEZ

WATER INTO THE IRRIGATION SYS

08/29/2018

08/30/2018

1784

LEMBERGER,

ROCKY (911)

TOOK OFF FROM WORK FOR INSTALL BUT INSTALLER

NEVER SHOWED UP

08/21/2018

08/30/2018

3082

GIBSON, JOHN

NEEDS PAYMENT ASSISTANCE

08/28/2018

08/31/2018

1792

VAN HOOK,

RONALD

TRANSFERRED BALANCE FROM EX-WIFE TO NEW WIFE

08/24/2018

08/31/2018

1792

VAN HOOK,

RONALD

TRANSFERRED BALANCE FROM EX-WIFE TO NEW WIFE

08/24/2018

08/31/2018

3095

SNELL, LETICIA

911

BASED ON CALL FROM SHEILA TURNER, NEEDED

ASSISTANCE FROM EL-ADA

08/29/2018

08/31/2018

3095

SNELL, LETICIA

911

BASED ON CALL FROM SHEILA TURNER, NEEDED

ASSISTANCE FROM EL-ADA

08/29/2018

08/31/2018

3097

CHITTENDEN,

WILLIAM

CUSTOMER RECEIVED A DOOR HANGER LAST NIGHT

08/30/2018

09/04/2018

3092

SEXTON, CATHY

FEELS TAXES FOR TOLL CALLS ARE EXCESSIVE

08/29/2018

09/05/2018

3098

FALVEY,

MICHAEL (911)

FIBER OPTIC CABLE IN STREET - LOSS OF SERVICE

08/30/2018

09/05/2018

3102

CHEESEMAN,

BILL

TWO ESTIMATED STATEMENTS IN A ROW, ONE LONG!!

BILLING PERIOD

08/31/2018

09/05/2018

1785

HARN, MICHAEL

DISPUTES RULING ON DAMAGE CLAIM

08/22/2018

09/06/2018

Friday, September 15, 2023

3109

DANIELS,

CHISTOPHER

(911)

NEEDS SERVICE RESTORED FOR ONE DAY

09/05/2018

09/06/2018

3117

WIRICH, DAWN

(911)

INQUIRY: CALLED THE PUC FOR FINANCIAL ASSISTANCE

09/06/2018

1786

KOSEWIC, DIANE

LANDLINE GOES OUT AFTER 4 HRS WHEN POWER FAILS

08/22/2018

09/06/2018

3103

BRADEN, PAT

NO CONTACT FROM CUSTOMER

08/31/2018

09/07/2018

3114

TOVAR,

CORINNA (911)

NEEDS MEDICAL CERTIFICATE

09/06/2018

09/07/2018

3112

WESTERN

INVESTMENT

PROPERTIES LLC

ESTABLISHED ACCOUNT AND COMPANY WANTS ID

09/05/2018

09/10/2018

3110

ALLSTAR

PROPERTY

MANAGEMENT

INQUIRY - BILLING OF TENANTS FOR USAGE BASED ON

SQAURE FOOTAGE

09/05/2018

09/10/2018

3089

BROWNE, TIM

REBILLING CAUSED BECAUSE THE COMPANY DIDN'T SET UP

THE ACCOUNT PROPERLY

08/28/2018

09/10/2018

3094

GOGGART,

ROBERT

CLOSED WITHOUT CUSTOMER CONTACT

08/29/2018

09/10/2018

3108

CAROLL, MIKE

CLOSED WITOUT CONTACT

09/04/2018

09/10/2018

3111

HARRIS, SCOTT

POWER QUALITY

09/05/2018

09/10/2018

1788

MC CARTHY,

LENA MAE

REQUESTED NEW SERVICE - STILL NOT WORKING A MONTH

LATER

08/23/2018

09/10/2018

1788

MC CARTHY,

LENA MAE

REQUESTED NEW SERVICE - STILL NOT WORKING A MONTH

LATER

08/23/2018

09/10/2018

3118

KAHN, STEVE

BILLIING STATEMENT DOESN'T ALLOW FIFTEEN DAYS

BETWEEN BILLING DATE AND DUE DATE

09/07/2018

09/10/2018

1759

HINDE, SYLVIA

CUSTOMER BILLED FOR NON-PUB, WHICH SHE DIDN'T

ORDER OR WANT, DROPPED PROMOS

08/13/2018

09/10/2018

3123

MOSS, SAM

PROBLEM MAY BE RESOLVED

09/11/2018

1780

MARCHUK,

WILLIAM (BILL)

DIRT IN THE WATER INSIDE MOBILE HOME PARK, MAY BE

BAD BACKFLOW DEVICE INSIDE PAR

08/17/2018

09/11/2018

1093

JOY, RICH

OBJECTS TO THE WAY LINE EXTENION REQUEST WAS

HANDLED

05/09/2018

09/11/2018

1757

BREISH, CURT

SAFTEY CONCERN OF ONGOING OUTAGES

08/13/2018

09/11/2018

3124

EL ABED, ZAHE

NON-REGULATED WATER COMPANY

09/11/2018

Friday, September 15, 2023

3104

PHILLIPS,

RANDY

NO CONTACT FROM CUSTOMER

09/04/2018

09/11/2018

3116

KING, WALKER

(BLAKE)

COMPANY WILL NOT ACCEPT PAYMENT FOR A BILL FROM

2014/15

09/06/2018

09/12/2018

3100

LA REAU,

ANGELA

CANCELLED AUTOPAY, DOUBLE PAYMENT, LATE PAYMENT

FEE, DISPUTED BILL

08/31/2018

09/12/2018

1775

BELCASTRO,

JAMES (911)

BILL IS PAID, COMPANY HAS NOT RETURNED TO RESTORE

SERVICE, MEDS TEMP CONTROLLED

08/16/2018

09/12/2018

3106

JONES, FAROL

(911)

CUSTOMER'S SERVICE HAS BEEN OUT FOR 4 DAYS

09/04/2018

09/13/2018

3099

ROY, JOHN (911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

08/30/2018

09/13/2018

3120

BULL, LARISSA

(911)

NEVER RECEIVED NOTICE FOR SCHEDULED FOR SECOND

TIME

09/10/2018

09/14/2018

4426

MC FADDEN,

SHERRI

NON-REGULATED COMPLAINT

09/17/2018

3113

SHAFFER, LARRY

CUSTOMER WOULD LIKE ANOTHER PAYMENT

ARRANGEMENT

09/06/2018

09/17/2018

3132

HARMON, AMY

NEEDS ASSISTANCE, CUST. THOUGHT CO. WOULD NOT SET

ANOTHER ARRANGEMENT

09/13/2018

09/17/2018

4425

COURTNEY,

GLENN

NON REGULATED - CONSUMER FEELS HE IS BEING

OVERBILLED

09/17/2018

3130

HANDCOCK,

SCOTT

UNABLE TO GET IN TOUCH WITH CUSTOMER

09/13/2018

09/17/2018

3121

EMERALD

ESTATES WATER

ASSN (911)

DUE TO PHONE LINE, 194 WATER CUSTOMERS MAY LOSE

SERVICE

09/10/2018

09/18/2018

4431

RAFACZ,

RUTHANN

NON REGULATED - POOR CUST SERVICE, VOIP HAS NEVER

WORKED, CO CHARGING AN ETF

09/18/2018

3135

GUMP, ANDY

CITY OF ALBION - STATUTE OF LIMITATIONS FOR REFUNDS

OF UTILITY CHARGES

09/14/2018

09/18/2018

3107

JORDAN, DARA

CLOSED WITHOUT RESPONSE

09/04/2018

09/18/2018

4427

HILL, DENNIS

CUSTOMER CLAIMS HE HAD A LANDLORD AGREEMENT FOR

SERVICE

09/17/2018

09/18/2018

3128

NEIBAUR, TAIRA

(911)

PAYMENT DID NOT GO THROUGH, DISCONNECT W/O

NOTICE

09/11/2018

09/18/2018

3125

YOST, WHITNEY

COMPANY REVERSED A TREANSFER OF BILL TO ACCOUNT

09/11/2018

09/18/2018

480

SAMS, DONALD

CONFUSION ON BUDGET PAY, PAYMENTS,

DISCONNECTION, NEW ACCOUNT, ACCOUNT BALANCE

07/30/2018

09/18/2018

3119

VARELA, JUANA

(911)

NEEDS AN AFFORDABLE PAYMENT ARRANGEMENT

09/10/2018

09/18/2018

Friday, September 15, 2023

3136

STOFEY, MATT

CUSTOMER OBJECTS TO RATE DESIGN

09/14/2018

09/18/2018

4435

DANIELSON,

SHARON

GO TO DONALD SAMS - 7/30/2018

09/19/2018

4436

RALPHS,

REYNOLD (REN)

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE TO PAY

FOR LINE EXTENSION

09/19/2018

09/20/2018

4434

PLATT, EMYLEE

NEEDS NEW ARRANGMENT AND PAYMENT ASSISTANCE

09/19/2018

09/20/2018

3129

WOOD, MIKE

CAN'T FIND PROOF OF EASEMENT RIGHT

09/12/2018

09/20/2018

4437

TERKEL,

BRANDAN

NON-REGULATED COMPLAINT

09/20/2018

3115

FACKLER,

ALBERT

CUSTOMER CALLS KEEP GETTING DROPPED WHEN HE

CONTACTS CENTURYLINK

09/06/2018

09/20/2018

4430

HIGASHI,

RICHARD 911

SERVICE OUTAGE, NO RESPONSE FROM COMPANY

09/18/2018

09/20/2018

491

MOONEY,

OSCAR

CLAIMS PHONE LINE IS TOO LOW

08/02/2018

09/20/2018

4442

KEARSE, PHILLIP

NON-REGULATED COMPLAINT

09/21/2018

4432

ESSEX, ROBERTA

AERATOR CAUSING CLOUDY WATER IAT KITCHEN FAUCET

09/18/2018

09/24/2018

4448

BURTON,

ROBERT

CUSTOMER SUSPECTS A BROKEN METER

09/24/2018

09/25/2018

4428

WALKER, JUDITH

CUSTOMER WOULD LIKE TO KNOW WHY HER BILL WAS

RECALCULATED

09/17/2018

09/25/2018

3122

AYERS, TERRY

RESOLVED PRIOR TO CONTACT

09/10/2018

09/25/2018

504

AMLIN, JOHN

911

TRANSFERRED AMOUNTS FROM SEVEN ACCOUNTS CLOSED

IN 2014

08/06/2018

09/25/2018

4438

SPEAKS,

RICHARD

CITY OF TWIN FALLS

09/20/2018

09/25/2018

3105

KNOBLE, DANNY

(911)

APPLICANT IS CONCERNED ABOUT THE COST OF LINE

EXTENSION

09/04/2018

09/25/2018

4441

ARTEA,

JENNIFER

NEEDS RESET TO PAYMENT PLAN.

09/21/2018

09/25/2018

4446

MILLARD,

RICHARD

COMPANY NEVER COMPLETED NEW SERVICE , BUT IT HAS

BEEN BILLING CUSTOMER

09/24/2018

09/25/2018

4440

REYNOLDS,

BARBARA (911)

COMPANY WILL NOT WORK TO SET AN ARRANGEMENT

09/20/2018

09/26/2018

Friday, September 15, 2023

4444

NELL, TROY

NEEDS PAYMENT ASSISTANCE

09/24/2018

09/26/2018

3134

CS PROPERTY

MANAGEMENT

LANDLOARD PORTAL IMPROVEMENT REQUEST

09/14/2018

09/26/2018

4455

AMES, PAT

PERFORMANCE ISSUES WITH SPEED OF INTERNET

09/26/2018

4456

LEE, MEGAN

PRACTICES OF CITY IN BILLING AND DISCONNECTING

SERVICE

09/26/2018

4445

NELL, TROY

NEEDS PAYMENT ASSISTANCE

09/24/2018

09/26/2018

4453

ROSSMANN,

RUDOLPH

(RUDY)

CUSTOMER IS REQUESTING THE DEPOSIT BE WAIVED

09/25/2018

09/26/2018

4439

AUSTIN, DEBRA

CLAIMS COMPANY IGNORED CONCERNS OVER HIGH

USAGE BEING RECORDED

09/20/2018

09/26/2018

3133

ANTHONY,

DEVON

COMPANY CAN'T EXPLAIN REASON FOR ESTIMATE

AMOUNT

09/13/2018

09/26/2018

460

RICHEY, ELAINE

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/20/2018

09/26/2018

449

CARLSON,

YVONNE

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/18/2018

09/26/2018

450

JOYNER,

CATHERINE

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/18/2018

09/26/2018

452

SEWARD,

LONNIE

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCIES

07/19/2018

09/26/2018

453

MOORE, MANDY

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCIES

07/19/2018

09/26/2018

482

STEBBINS, RYAN

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/31/2018

09/26/2018

457

HAMPTON,

BRETT

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/20/2018

09/26/2018

469

TOLBERT,

TONELLE

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/24/2018

09/26/2018

5113

PAULSEN,

BRENDA

FAILURE BY COMPANY TO CORRECT SIGNIFICANT

DEFICIENCY - SECOND WELL

07/18/2018

09/26/2018

3126

BRUNNER,

DEBBIE

TECHNICIANS SHOWED UP W/O NOTICE, DISCONNECTED

SERVICE WHEN ASKED TO LEAVE

09/11/2018

09/26/2018

4458

LAWRENCE,

JASON 911

DIGLINE LOCATE WITHINROW NEEDED PRIOR TO WORK BY

IDAHO FALLS WATER DEPT

09/26/2018

09/27/2018

4454

LEE, DOROTHY

DELAY IN NEW SERVICE, COMPANY NEEDS TO BORE UNDER

ROADWAY

09/26/2018

09/28/2018

Friday, September 15, 2023

1760

ALMQUIST,

VIRGINIA

METER ISSUE - H/W, S/W, OR BOTH (METER NEVER READ

ZERO, REPEATS USAGE PATTERN)

08/13/2018

10/01/2018

4466

AARON, LOU

INQUIRY: HOW TO GET RID OF ABANDONED CELL TOWER

10/01/2018

4460

LEE, MEGAN

(911)

NEEDS PAYMENT ASSISTANCE

09/27/2018

10/01/2018

4443

SOUTHER,

CHERE (911)

CUSOTMER WOULD LIKE A PAYMENT ARRANGEMENT

09/21/2018

10/01/2018

4470

SAUBER, MARY

JO

INQUIRY: OBJECTS TO THE HYDRO ONE MERGER

10/01/2018

4465

SEVY, SARA

KEEPS GETTING TELEMARKTING CALLS

10/01/2018

3127

SCHINELLA,

DOROTHY

CUST CANCELED-CALL WAITING NOT OPTIONAL & CALLERS

CANNOT LEAVE A MESSAGE

09/11/2018

10/01/2018

4452

BARBOUR,

HOLLY

NEEDS A PAYMENT ARRANGEMENT

09/25/2018

10/02/2018

4462

PIGGY PIGS

POTTERY

SERVICE WAS NOT TERMINATED WHEN THE CUSTOMER

REQUESTED COMPANY TO DO SO

09/28/2018

10/02/2018

3131

JASZKOWIAK,

DARRIN

CLAIMS BILL WAS NOT PASE DUE & BETTER SYSTEM

SHOULD BE IN PLACE

09/13/2018

10/02/2018

4467

GIACOMELLI,

VINCE

NON-REGULATED COMPLAINT

10/01/2018

10/02/2018

4429

CANOY, REGGIE

UPSET ABOUT WORKMANSHIP AND NO CALL BACK FROM

COMPANY

09/17/2018

10/02/2018

3101

OLVERA,

CARLOS

ISSUE WITH SIGNING UP FOR DIRECT DEBIT AND AT

AUTHORIZED PAYMENT LOCATION

08/31/2018

10/02/2018

4463

LONGLEY, MARC

INTERNET SERVICE HAS NOT BEEN RESTORED

10/01/2018

10/02/2018

4447

HAGA, NANCY

COMPANY HAS NOT PROVIDED REASON FOR HIGH BILL

09/24/2018

10/03/2018

4475

MULLINIX,

DARYL

WEDNESDAY, OCTOBER 3, 2018 2:37 LEFT A MESSAGE,

MULLINIX SURVEY

10/03/2018

4461

DOVEL, KELLY

NEEDS PAYMENT ASSISTANCE & PAYMENT ARRANGEMENT

09/28/2018

10/03/2018

4457

JOINER,

TABITHA

3 OVERDRAFT FEES INCURRED FOR ONE PAYMENT (TWICE)

09/26/2018

10/03/2018

4449

ROBERTSON,

CLARK (911)

CUST DIDN'T PASS SECURITY ?, CO DIDN'T EXPLAIN

CONSEQUENCES

09/24/2018

10/03/2018

1770

PAT'S GLASS

AND OVERHEAD

DOORS

CALL ON HOLD DROPS EARLY

08/15/2018

10/03/2018

Friday, September 15, 2023

4469

STYPA, MARILYN

ADVISED THE CUSTOMER AS TO HOW TO SUBMIT WRITTEN

COMMENTS

10/01/2018

10/03/2018

4477

THORNE, MARK

(911)

CLAIMS NO KNOCK ON DOOR BEFORE DISCONNECTION

10/03/2018

10/04/2018

5099

ALLSTAR

SEWING &

EMBROIDERY

CORRECTIONS ACCOUNTS SHOULD HAVE BEEN

IMPLEMENTED MONTHS AGO

07/13/2018

10/04/2018

1121

HIGDON, ANN

DOES NOT KNOW WHY REMINDER NOTICE WAS MAILED

10/04/2018

10/05/2018

1123

ROSENKOETER,

COURTNEY

WOULD LIKE CENTURYLINK TO UPGRADE HIS SERVICE

10/05/2018

1122

LATHAM, BARRY

CLAIMS LANDLORD ORDERED SERVICE ON 10-5-18

10/05/2018

4472

BIANCHETTI,

KAREN

CLOSED WITHOUT CONTACT - MAILBOX ALWAYS FULL

10/02/2018

10/09/2018

1129

UNKNOWN,

JADE

WRONG NUMBER - UNABLE TO GET IN TOUCH WITH

CUSTOMER

10/09/2018

1131

BRIDGET, MARY

(SISTER)

WASHINGTON COMMENT ON HYDRO ONE MERGER

10/09/2018

1130

ZIZZO, JOSEPH

CUSTER TELEPHONE COOPERATIVE - NO JURIS COMPANY

KEPT MOST OF DEPOSIT

10/09/2018

1125

UNKNOWN,

ALYSSA

NEEDED TO VERIFY WHO PROVIDED ELECTRICAL SERVICE

TO MURRAY

10/09/2018

1133

SYRINGA

HEIGHTS WATER

DISTRICT

SYRINGA HEIGHTS WATER DISTRICT VERSUS CITY OF

SNADPOINT NO JURIS

10/09/2018

4471

RIETZE, LINDA

CUSTOMER IS CONCERNED ABOUT HER LEAK ADJUSTMENT

10/02/2018

10/09/2018

4478

DURHAM, RYAN

CUSTOMER THOUGHT STANDPIPE IN BACKYARD WAS

IRRIGATION WATER, IT WASN'T

10/03/2018

10/09/2018

1127

MILTIMORE,

STEVE

RESOLVED BY CUSTOMER - ERROR READING THE METER

10/09/2018

4433

STEMM, SHERRI

COMPANY HAS THE WRONG ADDRESS//DOUBLE CHARGED

CUSTOMER

09/18/2018

10/09/2018

3084

PETERSON,

ALAN (911)

CUSTOMER PHONE / INTERNET WERE DISCONNECTED BY

MISTAKE

08/27/2018

10/09/2018

1124

MUNDY,

WILLIAM (911)

CUSTOMER WOULD LIKE AN ARRANGEMENT

10/09/2018

1126

ESPINOSA,, LUPE

RESOLVED PRIOR TO CONTACT

10/09/2018

1132

CORONA,

XUANA (911)

NEEDS ASSISTANCE, REQUESTING AN EMC

10/09/2018

Friday, September 15, 2023

1765

GILLIAM, TITUS

NEEDS IDAHO POWER INSTALL CONDUIT AND WIRING AND

ACCEPT CHANGE ORDER

08/15/2018

10/10/2018

4451

RASMUSSEN,

DOROTHY

CUSTOMER HAS OUTSTANDING BILL WAS DISCONNECTED.

09/25/2018

10/10/2018

4459

FREEMAN, PAUL

COMPANY CHARGING $1,100 PLUS $280 FOR EACH RV

PARKED ON THE PROPERTY

09/26/2018

10/11/2018

4468

THIELE, LLOYD

BATTERIES NEED TO BE REPLACED

10/01/2018

10/12/2018

1135

CROSBY, KARIN

CLOSED WITHOUT CONTACT

10/10/2018

10/12/2018

1139

KEZAR, KEVIN

(911)

INQUIRY: CAN CO. DISCONNECT IF CUST. IS IN THE

PROCESS OF CHAPTER 7

10/15/2018

1138

UNKNOWN,

ASHLEY

COULD NOT COMPLETE CALL

10/12/2018

10/15/2018

1140

TRAN, LYND

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

10/15/2018

10/16/2018

1143

HACKBARTH,

KELLY

CO. MOVED WATER LINE, IS ONLY PATCHING CONCRETE

DRIVEWAY, NOT POUR NEW SLAB

10/15/2018

10/16/2018

1145

FRANK, GEORGE

CUSTOMER IS GETTING DOUBLE BILLED (NON-REGULATED

SERVICE)

10/16/2018

10/17/2018

4450

SWEARINGEN,

GLEN

SET UP FEE FOR NON-PUBLISH, OLD PACKAGE NO LONGER

AVAILABLE AFTER ONE DAY

09/25/2018

10/17/2018

1147

REYNA,

RICHARD 911

TOO MANY BROKEN ARRANGEMENTS

10/17/2018

1137

HALL, MARGO

DISCONNECTION NOTICE ARRIVED A DAY AFTER THE

DISCONNECTION OCCURED

10/11/2018

10/17/2018

4480

COON, DELBERT

CUSTOMER WOULD LIKE TO REPORT TRESPASSERS

10/04/2018

10/17/2018

1154

KOAL, JAN

COMPANY KEEPS DELAYING INTERNET INSTALL

10/18/2018

1134

VAIR, HAROLD

INCREASE IN MONTLY BILLING

10/10/2018

10/18/2018

4464

KOSBERG, CRAIG

(911)

FIBER OPTIC CABLE INSTALLATION CAUSING PHONE

OUTAGES / CABLE ONLY FOR DSL?

10/01/2018

10/18/2018

4476

VAN ARNEM,

BOB

QUESTIONS ACCURACY OF DAILY WATER CONSUMPTION

CHART - LEAK FOUND

10/03/2018

10/19/2018

1142

OWYHEE

COUNTY

SHERIFF

NEED TO CREDIT CREDIT OR REFUND FOR ACCOUNTS NOT

CLOSED WHEN ASKED

10/15/2018

10/19/2018

1155

WALKER, JAMES

KOOTENAI ELECTRIC COOP - NO JURIS

10/19/2018

1159

PECK, BRADY

RESOLVED PRIOR TO CONTACT - MAYBE

10/22/2018

1159

PECK, BRADY

RESOLVED PRIOR TO CONTACT - MAYBE

10/22/2018

1159

PECK, BRADY

RESOLVED PRIOR TO CONTACT - MAYBE

10/22/2018

Friday, September 15, 2023

1156

SPESSARD, KATE

QUESTIONS REGARDING NOTIFICATION OF PRICE INCREASE

FOR LINEBACKER

10/22/2018

1160

CLARK, ROBIN

(911)

LANDLORD RESPONSIBLE FOR BILL, IS DISPUTING IPC BILL,

AND WILL NOT PAY

10/22/2018

1160

CLARK, ROBIN

(911)

LANDLORD RESPONSIBLE FOR BILL, IS DISPUTING IPC BILL,

AND WILL NOT PAY

10/22/2018

1158

PERRY, ALAYNA

CUSTOMER CLAIMS SPEED IS MUCH LOWER THAN IT IS

SUPPOSED TO BE

10/22/2018

10/23/2018

1162

MARX, BRAD

WILL BE BUILDING A HOUSE, NEEDS TEMP SERVICE, WANTS

UG PERMANENT SERVICE

10/23/2018

1153

LILLY, AUBREE

(911)

CAN'T PAY-AUTOMATED SYSTEM DOES NOT RECOGNIZE

CUST. AND DISCONNECTS

10/18/2018

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1161

LATHAM, STELLA

(911)

COMPANY WILL NOT WORK WITH CUST. - REQUIRING

$3700 TO RESTORE SERVICE

10/23/2018

1168

MARSH, DIANE

UPSET ABOUT RATE INCREASE IN SERVICES EFFECTIVE 10-1-

18

10/24/2018

1150

STRAWBERRY

SUBDIVISION

RELOCATION OF FIRE HYDRANT

10/17/2018

10/24/2018

1164

THOMAS,

SHARON

IPC CSR WAS RUDE

10/23/2018

10/24/2018

1146

BASS, AMANDA

SEPARATED - WIFE WANTS TO TAKE RESPONSIBILITY ON

OLD BILL, SET ARRANGEMENT

10/16/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

Friday, September 15, 2023

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1169

MARKS,

RAYMOND

COMPANY REFUSING SERVICE TO APPLICANT

10/24/2018

10/25/2018

1128

OLLIE, MARY

ORDERED SERVICE, NOW PHONE AND INTERNET SERVICE

ISN'T AVAILABLE

10/09/2018

10/25/2018

4473

JANTZEN,

LEONA

SERVICE TERMINATED PRIOR TO END OF AGREEMENT -

NONPAYMENT, AUTOPAY(?)

10/02/2018

10/26/2018

1170

GIANINO, LANDI

911

DISCONNECTED - NO ARRANGEMENT POSSIBLE

10/24/2018

10/26/2018

1167

WOLFEL, AMY

NO CONTACT FROM CUSTOMER

10/24/2018

10/29/2018

1176

RUSSUM, DAN

HAS INCOME ELIGIBILITY QUESTIONS ABOUT LIFELINE

10/29/2018

2465

COUPON CHIEF

COMPANY WANTS TO BE PLACED ON WEBSITE FOR

ADVERTISING PURPOSES

10/29/2018

2467

MC CAULEY,

KYLE

LINE BURIED 2 TO 6 INCHES DEEP

10/29/2018

1033

ADAMSON, JIM

NET METERING AND TRANSFERRING CREDIT TO SUB-

ACCOUNTS

01/02/2018

10/29/2018

2468

TAYLOR, LESLIE

LEAKGUARD - HOMESERV

10/29/2018

1175

TAYLOR, PAULA

CUSTOMER WOULD LIKE LIFELINE

10/29/2018

1173

CARLSEN, SAM

(911)

SERVICE REPAIR DATE KEEPS CHANGING

10/26/2018

10/29/2018

1157

TALBERT,

JACELYN

NO CONTACT FROM CUSTOMER

10/22/2018

10/29/2018

2466

IDAHO STATE

TAX

COMMISSION

INQUIRY - TAX EXCEMPTION STATUS

10/29/2018

10/30/2018

2470

FERGUSON,

CHELSEA

CUSTOMER HAS HIGER USAGE THAN HER NEIGHBOR

10/30/2018

1171

MCKINSTRY

WOULD LIKE A FIVE YEAR RATE HISTORY FOR IPC & IGC

10/25/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

Friday, September 15, 2023

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

1174

STONE, CHANEL

CLAIMS COMPANY IS UNRESONABLE IN HOW PROOF OF ID

NEEDS TO BE DONE

10/26/2018

10/30/2018

2474

MACE, K A

NNONSENSE LETTER

10/31/2018

2473

SHOSHONE -

BANNOCK TRIBE

RECEIVED FAX INTNEDED FOR IDAHO POWER

10/31/2018

2473

SHOSHONE -

BANNOCK TRIBE

RECEIVED FAX INTNEDED FOR IDAHO POWER

10/31/2018

1149

BIRD, T.D.

POOR LINE QUALITY FOR OVER A YEAR W/ NO RESOLUTION

10/17/2018

10/31/2018

1165

CHAVEZ,

MEAGHAN

METER READINGS CONSISTENT,NO EXPLANATION WITH

RESPECT TO METER FOR HIGH USAGE

10/23/2018

10/31/2018

2477

WIGGINGTON,

ANDREW

WOULD LIKE A DIFFERENT ELECTRIC COMPANY

11/01/2018

1172

ARNOLD, NIKKI

BILL FROM PREVIOUS ADDRESS, NEEDS ARRANGEMENT

10/25/2018

11/02/2018

2475

ABTS, CAROL

(911)

IN NEED OF MEDICAL CERTIFICATE AND PAYMENET

ASSISTANCE

11/01/2018

11/02/2018

2481

SYMEONIDES,

THEODORE

REQUESTING SERVICE TO BE DISCONTINUED

11/05/2018

2482

UNKNOWN,

MIKE

FAKE CALLER ID ISSUE SHOULD BE DEALT WITH AT THE

STATE LEVEL, NOT FEDERAL

11/05/2018

4474

LIVING HOPE

FREE

METHODIST

CHURCH

CUSOTMER IS BEING CHARGED $800 EARLY TERMINATION

FEE

10/02/2018

11/05/2018

2471

WOLFE, JOE

NO OCNTACT FROM CUSTOMER

10/30/2018

11/06/2018

2484

FITZWATER,

RON

WANTED THE NUMBER FOR CCOA

11/05/2018

11/06/2018

2485

HARMON, JERRY

CITY OF ROCKLAND - NO JURIS

11/06/2018

2487

TAGGART,

SHANNON

COMPANY IS REFUSING TO SERVE TO FORCE A SALE

11/06/2018

2486

ERSKINE,

TAYLOR 911

NO PRIOR NOTIFICATION

11/06/2018

11/07/2018

Friday, September 15, 2023

2491

DYE, TAMMY

INQUIRY - TENANT RIGHTS WHEN ACCOUNT IS IN

LANDLORDS NAME

11/07/2018

2494

SMITH,

ANNETTE

RUDE TECH, DISCONNECT W/O NOTICE

11/08/2018

2495

WHITNEY,

GRACE

CUSTOMER WOULD LIKE TO SET AN ARRANGEMENT

11/08/2018

1136

SASS, SUSAN

6 WEEKS OF OUTAGES, CO. WILL NOT COMMUNICATE WITH

CUSTOMERS

10/10/2018

11/08/2018

2492

KUNZLER,

BEVERLY (911)

OCCUPANTS OF HOTEL HAVE NOT HAD WATER SINCE 10

AM

11/07/2018

11/08/2018

2490

ELC LEGAL

SERVICES

8 YRS LATER-PREVIOUS OWNER OF NUMBER PORTED

NUMBER BACK TO VERIZON

11/06/2018

11/08/2018

2498

O CONNER,

MICHELLE

NON-REGULATED COMPLAINT

11/09/2018

2476

SKAAR,

RICHARD

NEEDS PAYMENT ASSITANCE AND PAYMENT

ARRANGEMENT

11/01/2018

11/09/2018

2472

ROMO, DANIEL

(911)

TRYING TO GET CRISIS FUNDING MONEY FROM EICAP

10/31/2018

11/09/2018

2503

UNKNOWN

$50,000 IPC MATCH TO FUNDRAISER

11/13/2018

1148

EGGERS, BILL

CLAIMS COMPANY EQUIPMENT WAS RETURNED

10/17/2018

11/13/2018

2469

HARRINGTON,

ALESE

BILLS TRANSFERRED FROM EX-BOYFRIEND'S ADDRESS

PRIOR TO THE RELATIONSHIP

10/29/2018

11/13/2018

2496

HAYDALL, BRET

CLAIMS CITY WAS SUPPOSED TO PUT ACCOUNT IN

LANDLORDS NAME

11/08/2018

11/13/2018

2500

HAMMOND,

DAVID

IS TRYING TO GET LIFELINE SERVICES

11/13/2018

2501

KU, JASON

NON REGULATED - VERIZON WIRELESS, INCOMPLETE PORT,

CAN'T RECEIVE TEXT MESSAGES

11/13/2018

2502

CUMMINGS,

BRANDI

NON REGULATED - LAWS/RULES FOR DISCONNECTION

11/13/2018

1163

HODGSON,

ROBIN

PHONE PORTED AND PORTED BACK - ACCIDENT OR

INTENTIONAL

10/23/2018

11/13/2018

2505

STINKER STORES

STORE RECEIVED A $30,000 BILL DUE OT LEAK AND PRIOR

BILL BEING UNDERESTIMATED

11/14/2018

2483

DRAKE, DIANA

CUSTOMER CALL OVER WEEKEND WAS NOT LOGGED

11/05/2018

11/14/2018

2488

BLACK, QUINN

(911)

COMPANY WILL NOT RESPOND TO REQUEST FOR A SITE

SURVEY

11/06/2018

11/14/2018

Friday, September 15, 2023

2506

HAWS, NATHAN

INQUIRY: WHEN IS MORATORIUM?

11/15/2018

1144

BOISE COUNTY

EMERGENCY

MANAGER

COUNTY CONCERNED ABOUT E911 SERVICES

10/16/2018

11/15/2018

2504

BATES, DALE

NEEDS TO SPEAK TO IDAHO POWER AS SOON AS POSSIBLE

ABOUT COST AND EASEMENT

11/14/2018

11/16/2018

2478

HAWLEY

TROXELL

CUSOTMER WOULD LIKE TO DISCONNECT PHONE LINES

11/02/2018

11/16/2018

2507

RANKIN, ED

PURCHASE OF EAGLE WATER COMPANY

11/16/2018

2510

LAMB, BILLY JO

NON REGULATED - LANDLORD THREATENED CITY

W/LAWSUIT IF SERVICE WAS CONNECTED

11/19/2018

2512

STAYMATES,

RON

NON REGULATED - CITY OF BLACKFOOT OVER BILLED BY

$710, REFUND $45

11/20/2018

2514

STAYMATES,

RON

NON-REGULATED COMPLAINT

11/20/2018

2513

COBB, KAYLA

NON-JURSIDICTIONAL COMPLAINT

11/20/2018

2516

COLVIN, DANA

INQUIRY: NON REGULATED - CAN COMPANY DISCONNECT

W/KIDS IN THE HOME?

11/20/2018

2509

PHELPS,

RANDALL

COMMNET - OPPOSES PROPOSED PURCHASE OF EAGLE

WATER

11/19/2018

11/20/2018

2497

WESTFIELD, LOU

ANN

WOULD LIKE PREVIOUS PHONE NUMBER PORTED

11/09/2018

11/20/2018

2489

RALPHS,

REYNOLD (REN)

INQUIRY - UPDATE FROM PREVIOUS COMPLAINT

11/06/2018

11/20/2018

2493

WITHALL,

VIRGINIA (911)

CUSTOMER WOULD LIKE THEIR NUMBER RESTORED

11/08/2018

11/20/2018

4479

CAMP

LUTHERHAVEN

OBJECTS TO EARLY TERMINATION FEES OF $16,000

10/03/2018

11/20/2018

2518

EKMAN,

CAROLYN

COMMNET - OPPOSED TO PURCHASE OF EAGLE WATER

11/21/2018

3809

HOCHSTRASSER,

TYLER

CALLER ID SPOOFING / SCAM CALLS

11/21/2018

3811

BEARDEN, MAX

NON-REGULATED COMPLAINT

11/23/2018

3812

HALLECK, BILL

CUSTOMER WANTED TO REPORT BUSTED PHONE BOX

11/23/2018

2517

BELLOMY, TOM

11/21/2018

11/26/2018

Friday, September 15, 2023

3818

FURIN, COREY

FILED A COMPLAINT BY MISTAKE, WANTED TO FILE A

COMMENT

11/26/2018

3816

MOODIE,

DEBORAH

COMMNET - OPPOSES PROPOSED PURCHASE OF EAGLE

WATER

11/26/2018

3813

LAMPING,

WENDY

DESC: UNABLE TO GET IN TOUCH WITH CUSTOMER

11/26/2018

3821

UNKNOWN,

PAUL

CONDO OWNER KEEPS LOCKING THE GATE & RESTRICTS

ACCESS TO INTG & IPC METERS

11/27/2018

3819

WATERMAN,

MARK

CUSTOMER WANTED TO COMPLAIN BUT DIDN'T SEEM

WILLING TO SUBMIT WRITTEN COMMENTS

11/27/2018

3810

JACOBS, MARK

BILLING STATEMENT DOESN'T ACCURATELY REFLECT LEVEL

PAY ACCOUNT

11/21/2018

11/27/2018

3820

KENNEDY,

LINDA

FILED A COMPLAINT BY MISTAKE, SHOULD BE A COMMENT

11/27/2018

2479

GREGOR,

GENENE

LOW PRESSURE YEAR-ROUND

11/02/2018

11/27/2018

2479

GREGOR,

GENENE

LOW PRESSURE YEAR-ROUND

11/02/2018

11/27/2018

3817

JONES, VANESA

UNABLE TO GET IN TOUCH WITH CUSTOMER

11/26/2018

11/27/2018

3822

BIDDLE, AVERY

COMMNET - OPPOSES PROPOSED PURCHASE OF EAGLE

WATER

11/28/2018

3823

DIETSCH, JULIE

FILED A COMPLAINT BY MISTAKE, SHOULD BE A COMMENT

11/28/2018

3824

DOUGLAS,

AARON

CUSTOMER OBJECTING TO TERMS IN SALES AGREEMENT

BETWEEN SUEZ AND BRIAN

11/28/2018

3825

PENNINGTON,

DOUG

SUEZ TO GOING TO MAKE TOO MUCH PROFIT ON THE

PURCHASE OF EAGLE WATER

11/28/2018

1166

HOLLEY, LISA

(911)

SERVICE OUT SINCE 10/18, TECH NOT AVAILABLE UNTIL

10/25 FOR REPAIR

10/23/2018

11/28/2018

2508

REDFIELD,

TAMMY

RECENT OUTAGES DUE TO RESETTING SYSTEM TO

SENSITIVE MODE WHILE UPGRADES

11/19/2018

11/28/2018

2499

CURTIS, TAMIKA

METER MIX-UP

11/13/2018

11/28/2018

3826

BEARDEN, MAX

(911)

NEW CENTURYLINK CUSTOMER TRYING TO PORT PHONE

NUMBER FROM CABLE ONE

11/28/2018

11/29/2018

3829

TRISTATE

HEATING AND

COOLING

ANNYOED AT UNWANTED CALLS

11/29/2018

Friday, September 15, 2023

1141

COCHRANE,

PAM

CUSTOMER HAS BILLING DISPUTE FROM 2017

10/15/2018

11/29/2018

3814

ATKINS, SHERYL

911

LEAK ADJUSTMENT - HAS HOMESERV CONTRACT-

WICKSTROM PLUMBING

11/26/2018

11/30/2018

1782

KEAVY, JEFF

ISSUE WITH POLE PLACEMENT & EASEMENT RIGHT

08/20/2018

11/30/2018

3833

MC MASTER,

JAMIE (911)

SERVICE CANNOT BE CONNECTED UNTIL FRIDAY

11/30/2018

3827

HIDDEN

HOLLOW

ENERGY, LLC

BEING TAXED FOR A DIGESTER THAT DOES NOT EXIST

11/28/2018

11/30/2018

3830

YARDI, INC

QUESTIONS REGARDING SUBMETERING FOR WATER

11/29/2018

11/30/2018

3834

SMITH, MICHAEL

IDAHO COUNTY POWER AND LIGHT - NO JURIS

11/30/2018

3836

PLATT, EMYLEE

(911)

COMPANY REFUSED MORATORIUM UNTIL BILL IS PAID IN

FULL

12/03/2018

2480

ALBERTSON,

ORA (911)

CUSTOMERS LIFELINE APPLICATION HAS NOT YET

PROCESSED

11/02/2018

12/03/2018

3838

KINYON,

RAYLENE

HAS QUESTIONS ABOUT CONTINUING SERVICE

AGREEMENTS

12/04/2018

3839

LYNCH,

MICHAEL

CUSTOMER WANTED INFORMATION ABOUT MORATORIUM

12/04/2018

2511

MILLER,

SHANNON

LONG OUTAGES / CONCERNS OVER LACK OF ABILITY TO

CALL OUT FOR HELP

11/20/2018

12/04/2018

3841

BEVILACQUA, AL

NOT ALLOWING NEW HOOK-UPS

12/05/2018

3843

TRAN, LYND

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

12/06/2018

3844

SMITH, BRUCE

CUSTOMER HAD QUESTIONS ABOUT SCHEDULE 10

DEPOSITS.

12/06/2018

3837

DYER, TROY

LANDLORD CALLED IN - NEED TO HEAR FORM CUSTOMERS

TO FILE COMPLAINT

12/03/2018

12/07/2018

3837

DYER, TROY

LANDLORD CALLED IN - NEED TO HEAR FORM CUSTOMERS

TO FILE COMPLAINT

12/03/2018

12/07/2018

3847

JOHNSON, JUDY

IPC WOULD NOT RECONNECT POWER/PAST BILL

12/07/2018

12/08/2018

3850

PETERSON,

RYAN

RIDICULOUS RATES AT RV PARK

12/07/2018

12/10/2018

2519

MORTENSON,

DARLENE

SERVICE WAS CONTINUED IN DECEASED'S NAME, CHANGED

PRIOR TO DISCONNECTION

11/21/2018

12/10/2018

Friday, September 15, 2023

2519

MORTENSON,

DARLENE

SERVICE WAS CONTINUED IN DECEASED'S NAME, CHANGED

PRIOR TO DISCONNECTION

11/21/2018

12/10/2018

3852

MORLEY,

NAOMI

CUSTOMER WOULD LIKE A PAYMENT ARRANGEMENT FOR

FINAL BILL

12/10/2018

12/11/2018

3846

GRAVES, DAN

CUSTOMER IS WAITING FOR IGC TO CHECK FOR ANY LEAKS

12/06/2018

12/11/2018

3845

MILLER, MARY

DOES NOT KNOW WHY TAXES AND FEES HAVE INCREASED

12/06/2018

12/11/2018

3815

WALTERS, JOHN

CLAIMS BACKUP BATTERIES DID LAST LONG

11/26/2018

12/12/2018

3842

LOYA, MIKE

(911)

CUSTOMER IS NOT RECEIVING BILL, ONLY REMINDER AND

FINAL NOTICES

12/06/2018

12/12/2018

3849

MURPHY, FRED

HOME WEATHERIZED THIS YEAR BUT CLAIMS BILLING IS

HIGHER

12/07/2018

12/12/2018

3851

DIAZ, ANGELA

TRIBAL LIFELINE

12/07/2018

12/12/2018

3856

KOCHINAS, TOM

REQUESTNG THAT AUTOMATIC PAYMENTS STOP

12/11/2018

12/12/2018

3860

POUND, JAMES

CLAIMS NO ADVANCE NOTICE OF 10% RATE INCREASE

12/13/2018

3862

FALLS WATER

CO.

INQUIRY - PUC APPROVAL FOR THE PURCHASE OF NEW

EQUIPMENT

12/13/2018

3858

FAETH, GEORGE

& WILMA

COMPANY WILL NOT STOP SERVICE EVEN THOUGH

CUSTOMER NO LONGER OWNS PROPERTY

12/12/2018

12/13/2018

5115

JACKSON,

LINDA (911)

NON REGULATED - COMPANY WILL NOT WORK WITH

CUSTOMER

12/13/2018

3861

RIDDICK, CARRIE

FILED A COMPLAINT BY MISTAKE, SHOULD BE A COMMENT

12/13/2018

3864

MAUTERSTOCK,

ROBERT

RESOLVED PRIOR TO CONTACT

12/13/2018

3855

FARMERS

INSURANCE -

PFLEGER, KURT

CLOSED WITHOUT FURTHER CONTACT FROM CUSTOMER

12/11/2018

12/13/2018

3835

PANGBURN,

FRANK

SENT IN A FEDERAL TAX EXEMPTION FORM BUT NEVER

RECEIVED A RESPONSE

11/30/2018

12/13/2018

3863

BAIN, JOE

COMMNET - OPPOSES PROPOSED PURCHASE OF EAGLE

WATER

12/13/2018

12/14/2018

5116

CORYAT,

SANDRA

BOISE CITY UTILITIES - NO JURIS

12/14/2018

5117

FISHER, JACOB

CUSTOMER WOULD LIKE TO RESTORE SERVICE

12/14/2018

3831

EIMER, RICHARD

CUSTOMER'S WEB BROWSER IS NOT SUPPORTED BY IPC

BILL PAY

11/29/2018

12/14/2018

Friday, September 15, 2023

5119

VARGAS,

KRISTINE

CLAIMS PREVIOUS BILL WAS PAID

12/14/2018

5120

BROCK, SHELLY

WANTS TO SUBMIT WRITTEN COMMENTS, CHECKING ON

DEADLINE

12/14/2018

5121

KUHNS, RYAN

NON-JURISDICTIONAL COMPLAINT

12/17/2018

3857

BIDDLE, RANDY

INTERNET OUTAGE-12 DAY WAIT FOR REPAIR

12/11/2018

12/17/2018

3853

AINSWORTH,

WINNIE

CUSTOMER IS CONCERNED ABOUT BEING OVERCHARGED

(SUMMER RATES)

12/10/2018

12/18/2018

5124

KIMAH, EL

TERESE

LIFELINE SERVICE REJECTED FOR CELL PHONE - ETC

PROVIDER

12/18/2018

12/19/2018

5128

POST, GARY

WANTED UPDATE ON DECISION

12/19/2018

12/20/2018

5129

TORRES,

SHENNA

DISPUTED AMOUNT $103.02 FROM PREVIOUS ADDRESS

12/20/2018

5122

GINGRICH, KENT

DISCONNECTION / INCORRECT CONTACT INFORMATION /

E-BILL & PAPER BILL / LEVEL PAY

12/17/2018

12/20/2018

5126

CARLIN, CLENT

UNABLE TO CONTACT CUSTOMER

12/19/2018

12/20/2018

3840

BENT, JASON

CUSTOMER PAID PRIOR BILL AFTER BONNEVILLE HAD

PROCESSED PAPERWORK

12/05/2018

12/20/2018

2520

BISHOP, JOHN

COMPANY ESTIMATING BILLS BECAUSE THEY CAN'T

AFFORD TO HIRE METER READERS

11/21/2018

12/20/2018

2515

ELK CITY HOTEL

CUSTOMER BEING CHARGED FOR REPAIR AT LOCAL CO

11/20/2018

12/20/2018

2515

ELK CITY HOTEL

CUSTOMER BEING CHARGED FOR REPAIR AT LOCAL CO

11/20/2018

12/20/2018

3828

MILLHOUSE,

KENNY

CUSTOMER WOULD LIKE HIS OVERPAYMENT RETURNED

11/29/2018

12/21/2018

5114

ORMSBY, JIM

SEVEN YEAR DELAY IN POLE REPLACEMENT

12/13/2018

12/21/2018

5134

PALMER, ELAINE

WANTS TO OPT OUT OF SMART METER

12/24/2018

12/26/2018

5139

KENDRICK CITY

HALL

INQUIRY: ARE THERE RULES TO PREVENT DISCONNECTION

OF WATER IN THE WINTER

12/26/2018

12/27/2018

5144

TETACHUK,

JUSTIN

CUSTOMER WANTS TO MAKE A PAYMENT ARRANGEMENT

12/28/2018

5147

FREEZEN, JAMES

CALLED PUC BY MISTAKE

12/31/2018

5131

SARTIN,

DANIELLE

UNABLE TO GET IN TOUCH WITH CUSTOMER

12/20/2018

12/31/2018

Friday, September 15, 2023

5143

DESCHAMPS,

BRANDON

INTERNET & PHONES DOWN / COMPANY NOT

TRANSPARENT ABOUT OUTAGE

12/27/2018

12/31/2018

5136

HICKLING, BARB

UNABLE TO GET IN TOUCH WITH CUSTOMER

12/26/2018

12/31/2018

5140

ROCHE, KENT

(911)

WITHOUT PHONE SERVICE SINCE 12-21-18

12/27/2018

01/02/2019

5146

BRIGGS, KRISTIE

CUSTOMER HAS PAST DUE BALANCE

12/31/2018

01/02/2019

3859

ONLEY,

BARBARA

PLEASANT ACRES WATER AND SEWER & CITY OF WEIPPE -

NO JURIS

12/12/2018

01/02/2019

5152

BRESHEARS,

ZACH

INQUIRY: NEEDS HELP WITH LANDLORD / GAS SERVICE

CONDEMNED BY CO.

01/02/2019

5137

MIST, JEFF

RESOLVED PRIOR TO CONTACT

12/26/2018

01/04/2019

5154

BAUTISTA,

EDISON

QUESTIONS REGARDING SIGN-UP FOR THE IDAHO TRS

01/02/2019

01/04/2019

5123

TRAVIS, ROY

NO NOTIFICATION WHEN SERVICE WAS RESTORED AFTER

VACATION HOLD

12/17/2018

01/04/2019

5145

KIRKLAND,

KELLY

CABLEONE LINE CUT FROM HOUSE AND HANGING LOW

INTO BACK YARD

12/28/2018

01/04/2019

5159

FISHER, DAVE

COMPANY BECAME PART OF A WATER AND SEWER

DISTRICT IN 2000 - NO JURIS

01/04/2019

5132

COMMERCIAL

CREAMERY

COMPANY

HIGH BILL DUE TO GAS PIPELINE RUPTURE

12/21/2018

01/07/2019

5132

COMMERCIAL

CREAMERY

COMPANY

HIGH BILL DUE TO GAS PIPELINE RUPTURE

12/21/2018

01/07/2019

3848

HERRICK,

CYNDA

CLAIMS IDAHO POWER HAS NO EASEMENT ON PROPERTY

FOR SERVICE POLE

12/07/2018

01/09/2019

5138

MILLER,

BARBARA

ITSAP & LIFELINE APPLICATION DENIAL

12/26/2018

01/09/2019

5169

SPHAR,

JENNIFER

INQUIRY - UPDATES TO WATER SYSTEM

01/09/2019

01/10/2019

5130

DUFRESNE,

JOHN

INQUIRY - SPECIFIC CODE, RULE OR REGULATION ON

WATER BILLING

12/20/2018

01/10/2019

5165

ALBERTSON,

BRIAN

QUESTIONS ABOUT THE CUSTOMER CHARGE

01/08/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

Friday, September 15, 2023

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5153

LIVERMONT,

ROYCE

LANDLORD HAS HIGH USAGE IN MOBILE HOME, POSSIBLE

FURNACE, POSSIBLE COLD WEATHER

01/02/2019

01/10/2019

5151

COLEMAN,

BRAD

CONCERNED ABOUT FREQUENCY OF SURGES AND

OUTAGES

01/02/2019

01/11/2019

505

MAY, LANCE

CALLS FORWARDED TO THE WRONG NUMBER - RESOLVED

PRIOR TO CONTACT

01/09/2019

01/11/2019

510

DAVIDSON,

SUSAN

CUSTOMER DOES NOT LIKE THE RATES FOR SERVICE

01/11/2019

01/14/2019

5148

MULLIGAN,

JOHN

CONSTANT OUTAGES, 12 HR DELAY IN RESPONSE, VERY

COLD, CHILDREN IN HOME

12/31/2018

01/14/2019

5164

ARCHIBALD,

VERLA (911)

CUSTOMER'S PHONE ONLY RINGS ONCE THEN CALL DOES

NOT GO THROUGH

01/08/2019

01/14/2019

5162

MENTER, CINDY

(911)

PHONE IS NOT WORKING AGAIN

01/08/2019

01/14/2019

509

NICKELS, JERRY

CALL KEPT GETTING DISCONNECTED WHEN ON HOLD WITH

CENTURYLINK

01/10/2019

01/14/2019

512

JUAREZ, BELEN

(911)

CUSTOMER IS GOING TO BE DISCONNECTED

01/14/2019

516

STEPHENSON,

CAROL

CUSTOMER HAS A HIGH BILL CAUSED BY A SERVICE LINE

BREAK

01/15/2019

511

DAVIS, BILLY

NO CONTACT WITH CUSTOMER

01/11/2019

01/16/2019

5135

ALI,

MUHAMMAD

COMPANY HAS NOT RESPONDED TO CUSTOMERS

CONSTRUCTION COMPLAINTS

12/26/2018

01/16/2019

5160

HATCH, CLAIRE

SERVICE OUT FOR A MONTH, BEEN HAVING ISSUES FOR

OVER 4 MONTHS

01/07/2019

01/16/2019

5157

ROBINSON,

DEBRA

UNPROFESSIONAL TRACK UTILITIES CREW

01/04/2019

01/16/2019

Friday, September 15, 2023

518

SHEPARD,

GERALD (911)

CUSTOMER IS BEING DENIED SERVICE/POWER WAS

DISCONNECTED

01/15/2019

01/16/2019

520

BRANDELL,

VANESSA

CONSUMER RESOLVED ISSUE

01/16/2019

506

SURPERENANT,

TARA

CUSTOMER BELIEVES HER BILL IS INCORRECT

01/10/2019

01/16/2019

507

LARSEN, TASHA

FEELS RECORDED USAGE IS INCORRECT & DECMEBER

PAYMENT MADE

01/10/2019

01/17/2019

513

HINES, GARY

DOES NOT POLICY OF PROVIDING PERSONAL

INFORMATION TO ACCESS ACCOUNT

01/14/2019

01/17/2019

5141

ALBERDI, MARY

INTERNET DOWN / COMPANY NOT TRANSPARENT ABOUT

OUTAGE

12/27/2018

01/17/2019

5142

MYERS, DONNA

INTERNET - COMPANY CHARGING FOR INSUFFICIENT

FUNDS / BANK HAS NO RECORD

12/27/2018

01/17/2019

523

ROBERTSON,

CINDY

ISSUE REPAIRED BEFORE STAFF CALLED BACK

01/17/2019

525

O HANLEY,

RHONDA

CAN'T GET HOUSING BECAUSE OF OLD BILL, NO MONEY TO

PAY OLD BILL

01/18/2019

527

SUBLIME

ELECTRIC (911)

CLAIMS COMPANY DID NOT PASS REQUEST ALONG AND

NOW LONGER DELAY

01/18/2019

5156

HOWARD, KAESI

FINAL BILL LOST IN MAIL (?) WHEN HUSBAND ASSUMED

FULL RESPONSIBILITY FOR ACCOUNT

01/04/2019

01/18/2019

5155

WESTFALL,

MARGARET

CUSTOMER WOULD LIKE TO CHANGE HER DUE DATE

01/04/2019

01/22/2019

3832

LATTA, TIM

OBJECTS TO LINE EXTENSTION COST & COMPANY

POSITION 24" VS. 12" LINE

11/29/2018

01/22/2019

532

SOULE, ELAINE

CUSTOMER HAD A HIGH BILL DUE TO LEAK

01/22/2019

534

HOTARD,

DEBORAH

QUESTIONS ABOUT KOOTENAI ELECTRIC SUBMITTING

PLANS TO PUC

01/22/2019

535

MACCONKEY,

JESSICA

NON REG-CITY REFUSED TO SWITCH SERVICE INTO CUST.

NAME UNTIL PREV BILL IS PAID

01/22/2019

536

VAN ARNEM,

BOB

INQUIRY: CONSUMER CONCERNED ABOUT EMAIL SERVER

SECURITY

01/22/2019

530

CAUSEY,

GERALD

NON REGULATED - DIRECTV NOT HONORING

PROMOTIONAL PRICING

01/22/2019

5125

WOMENS

HEALTH CARE

CUSTOMER WOULD LIKE TO SPEAK WITH COMPANY ABOUT

CONTRACT

12/18/2018

01/22/2019

515

ST MARIES

BOOT CORRAL

ETF TO PORT A LANDLINE TO CELL SERVICE

01/14/2019

01/22/2019

Friday, September 15, 2023

515

ST MARIES

BOOT CORRAL

ETF TO PORT A LANDLINE TO CELL SERVICE

01/14/2019

01/22/2019

5166

MERTZ, NANCY

CUSTOMER WOULD LIKE TO KNOW WHAT THE NEW

CHARGES ARE ON HER BILL

01/08/2019

01/23/2019

5167

GOODSON,

PAULINE

PORTED TO VONAGE , CANCELLED LANDLINE AND

INTERNET, NOW CANCELLOINMG VONAGE

01/08/2019

01/23/2019

5168

BALES,

ANUSCHKA

CLAIMS PHONE SERVICE IS DENIED DUE TO LACK OF PORTS

01/09/2019

01/23/2019

5127

COX, DALE

CUSTOMER IS PORTING SERVICE BECAUSE OF CUSTOMER

SERVICE ISSUES

12/19/2018

01/23/2019

538

LOIDOLT, JUSTIN

INQUIRY: HOW CAN EQUIPMENT COST BE BUILT INTO RATE

BASE?

01/23/2019

5161

EZRATY,

MIRIAM

BILL INCREASED BECAUSE OF COLD WEATHER, NEEDS

ENERGY ASSISTANCE

01/07/2019

01/23/2019

5133

PICKARD, JAMES

ESTIMATED BILLS DUE TO AMI PROGRAMMING ERROR IN

SYSTEM, NOT METER

12/21/2018

01/23/2019

5158

STOCKTON, JIM

TWO ESTIMATED BILLS - BACK TO BACK, ACTUAL READING

IN DOUBT

01/04/2019

01/23/2019

508

TRACY, AVA

"DOMESTIC PLAN FEE" INCREASED FROM $1.00 TO $4.00

01/10/2019

01/23/2019

537

ZAHORNACKY,

BRADLEY

RUDE FIELD TECH-COMPLAINT NOT FILED BY THE ACCOUNT

HOLDER

01/23/2019

521

FOOTE, ERNEST

WAITING FOR INFO FROM CUSTOMER

01/16/2019

01/24/2019

514

SILER, RICHARD

CLAIMING OVER BILLED, COMPANY WILL NOT ISSUE CREDIT

01/14/2019

01/24/2019

522

CHAPMAN,

JONEEN

CLAIMS NEW CABLE IS SUPPORTED BY TREE AND WOULD

LIKE IT REMOVED

01/17/2019

01/24/2019

3854

MADLEN,

KENNETH

BLASTING CHARGES / EASEMENT CHARGES

12/11/2018

01/24/2019

540

SPENCER, LARRY

CUSTOMER IS DEVELOPER WHO WANTS TO COLLECT FOR

COST OF LINE EXTENSION

01/23/2019

01/24/2019

542

TAKACS, SARAH

NEIGHBOR HAS TEMP LINE LAYING IN THE YARD

01/24/2019

528

PETERSON,

LOGAN

RESOLVED PRIOR TO CONTACT

01/18/2019

01/24/2019

5149

LYMAN,

RICHARD

CLAIMS A SUSPENSION OF SERVICE REQUEST WAS MADE IN

SEPTEMBER 2018 FOR CABIN

01/02/2019

01/24/2019

517

SINGLETON,

CEZANNE

POOR INTERNET SERVICE

01/15/2019

01/24/2019

Friday, September 15, 2023

544

, SERGIO

INQUIRY - IS THERE A COST TO HAVE METER REINSTALLED?

01/25/2019

549

MANAHAN,

MARK

INQUIRY - UN PLAN TO ASSESS $1.00 MONTHLY

SURCHARGE TO UTILITY BILL

01/28/2019

531

LION, NICHOLAS

NORTHERN LIGHT - NO JURIS - WANT ANALOG METER

01/22/2019

01/28/2019

543

UNKNOWN, SUE

RESOLVED PRIOR TO CONTACT

01/25/2019

01/28/2019

547

NEW

PLYMOUTH

SENIOR CENTER

A THANK YOU NOTE INTENDED FOR INT-G WAS MAILED TO

THE COMMISSION

01/28/2019

551

COLLINS,

BARBARA

WANTED TO KNOW THE CHARGES FOR SCHEDULES

54,55,91,93,98

01/28/2019

01/29/2019

533

EVANSON,

DOTTY

ANOTHER POWER BLIP

01/22/2019

01/29/2019

555

MC QUILLIAN,

WILLIAM

INQUIRY: NEEDS HELP WITH UNWANTED CALLS

01/29/2019

01/30/2019

559

BAUER, DEB

INQUIRY: HOW TO STOP RECEIVING HOMESERVE LETTERS

01/30/2019

524

MAYO, DUSTIN

(911)

MISTAKENLY MADE A $1,400 PAYMENT AND NEEDS MONEY

BACK ASAP

01/18/2019

01/30/2019

553

COLLINS, CLAIRE

UNABLE TO CONTACT CUSTOMER

01/29/2019

01/30/2019

558

UNKNOWN,

KATHLEEN

E911 CHARGES FOR A WIRELESS PHONE

01/30/2019

557

KOBB, KYLA

INQUIRY - MORATORIUM PROTECTION & ENERGY

ASSISTANCE

01/30/2019

1794

LINSCOTT,

MARK

NON-REGULATED COMPLAINT

01/31/2019

1796

CANTRELL, GARY

CITY OF OROFINO - HIGH WATER BILL DUE TO LEAK

CREATES HIGH SEWER BILL

02/01/2019

1799

MATSON, KEVIN

NON-JURISDICTIONAL COMPLAINT

02/04/2019

5150

MELTON,

VICTORIA

BAD POLES / LINES ON THE GROUND / CO. UNRESPONSIVE

01/02/2019

02/04/2019

1801

MITCHELL,

CHARLES

NON-JURISDICTIONAL COMPLAINT

02/04/2019

560

GRAINGER,

KELSEY (911)

NEEDS ASSISTANCE / CHILD IN THE HOME

01/30/2019

02/04/2019

Friday, September 15, 2023

529

STAPLETON,

JEFF

CUSTOMER WOULD LIKE TO KNOW WHEN LINE WILL BE

BURIED

01/22/2019

02/04/2019

1803

GOLDBERG,

JESSICA

OBJECTS TO INSTALLATION OF POWER POLE ON PROPERTY

02/04/2019

1804

GONZALEZ,

BRIAN

CUSTOMER IS UPSET WITH CUSTOMER SERVICE AT IPC.

02/04/2019

02/06/2019

1798

MICHAELS,

LINDA

SMART METER CONCERNS

02/04/2019

02/06/2019

1793

SPECTOR,

WAYNE DMD

PAID MONTHLY BILLING BUT DISCOVERED THAT SERVICE

WAS OFF

01/31/2019

02/06/2019

1813

IDAHO

CONSERVATION

LEAGUE

INQUIRY - AVISTA CUSTOMER COUNT

02/06/2019

1810

SHELDAHL, MIKE

NON REGULATED - HIGH WASTE WATER BILL

02/06/2019

1815

MORSE, ZACK

CALLED COMMISSION BY MISTAKE

02/08/2019

545

MURPHY, FRED

CUSTOMER CLAIMS IPC CAUSED HIM TO HAVE A HIGH BILL

01/25/2019

02/08/2019

526

MYERS, MARCY

UPGRADED TRANSFORMER NOT NEEDED, INSPECTION

USUALLY REQUIRED, DELAY IN WORK

01/18/2019

02/08/2019

1811

WORTHER,

LORRAINE 911

CUSTOMER'S CALL TO COMPANY OFFICE WOULD NOT GO

THROUGH

02/06/2019

02/08/2019

541

VANLOON, ROD

FEELS SOME INFORMATION NOT DISCLOSED WHEN

ADDING ADD'L SERVICE

01/24/2019

02/08/2019

1823

ARCENEAUX,

KEITH

MONTHLY BILL HAS INCREASE BY $30

02/11/2019

1807

BALL, MARSHA

NO CONTACT FROM CUSTOMER

02/05/2019

02/11/2019

552

STULTZ, SCOTT

DOESN'T TRUST THE COMPANY TO KEEP HIS

IDENTIFICSATION SECURE BUT WANTS EBILLING

01/28/2019

02/11/2019

1821

CRAIL, RON

CUSTOMER IS TIRED OF SOLICIATION CALLS

02/11/2019

1820

MOORE, DEBBIE

NEED COMPANY NUMBER TO MAKE A PAYMENT

02/11/2019

1822

HAIGHT, G.W.

INQUIRY: WHAT DOES "ELDERLY" MEAN IN RULE 306.2.B

02/11/2019

1825

TOMSON,

WILLIAM

APPLICANT WAS DENIED SERVICE FOR A PAST DUE BILL

02/12/2019

1826

JENSEN,

DARLENE

INQUIRY ON FUNDING OPTIONS AFTER WINTER

MORITORIUM ENDS

02/13/2019

Friday, September 15, 2023

1827

PETERSON,

FRANCIS

PHONE CALL FROM HER OWN NUMBER (NEIGHBOR

SPOOFING)

02/13/2019

1151

WALZ, DEREK

APPLICANT-DISPUTE ON WHO PAYS TO UPGRADE SERVICE

FOR WATER PRESSURE IN THE MAIN

10/18/2018

02/13/2019

1152

KIMBALL, SCOTT

CUSTOMER-DISPUTE ON WHO PAYS TO UPGRADE SERVICE

FOR WATER PRESSURE IN THE MAIN

10/18/2018

02/13/2019

1818

BECKER, MARY

IN NEED OF ENERGY ASSISTANCE AND WEATHERIZATION

02/11/2019

02/13/2019

1800

OLSON, JOHN

(911)

CUSTOMER IS BEING BILLED AFTER SERVICE WAS

DISCONNECTED

02/04/2019

02/13/2019

1808

DAHLGREN,

RICHARD

CLAIMS PROPERTY WAS SOLD 3 MONTHS AGO BUT STILL

BEING BILLED

02/05/2019

02/14/2019

1819

SCROGGINS,

TOM

BELIEVES COMPANY IS BLOCKING CONFERENCE CALLS

02/11/2019

02/15/2019

1805

PASSARO,

DAVID

WANTS TO KNOW METHODOLOGY AND REASON BEHIND

COMMISSION TIERED RATE APPROVAL

02/04/2019

02/15/2019

1831

STEPHAN, CURT

PROBLEMS PORTING FROM CENTURYLINK TO CABLEONE,

PROBLEMS WITH CABLING IN ROOM

02/15/2019

02/19/2019

1806

PACKARD,

HILDA

CUSTOMER IS HAVING TROUBLE READING HER BILL

02/05/2019

02/19/2019

1812

SHEPPARD,

RAMONA

USF FEES INCREASE BILL DUE TO CALL VOLUME

02/06/2019

02/19/2019

554

BRIGGS, KIM

MOVE POWER POLE-COST INCREASED BY $6,000+ BETWEEN

10/2018 AND 01/2019

01/29/2019

02/21/2019

1814

WORLEY,

DANIELLE

UNABLE TO GET IN TOUCH. ISSUE WITH INSTALLATION OF

CABLE AND PHONE LINES

02/06/2019

02/21/2019

1828

GRAVES,

RUSSELL

CUSTOMER CLAIMS TO HAVE TO PAY FOR TRANSFORMER

02/14/2019

02/26/2019

1843

GOULEY,

RICHARD

CONCERNED ABOUT COMPANY CLOUD SEEDING WHEN

SNOWPACK IS ABOVE NORMAL

02/26/2019

1841

CHESROW, BUD

INQUIRY: ?? ON ENERGY AUDIT/REPORT AND BUDGET PAY

02/25/2019

02/26/2019

1842

ZANDER, MARK

INQUIRY: NON REGULATED - WATER ASSN.

RULES/GUIDELINES

02/26/2019

1830

BRENNAN

PROPERTIES

CONCERNS ABOUT OBTAINING ACCOUNT INFORMATION

ON PENDING DISCONNECTIONS

02/14/2019

02/26/2019

1844

CORNING, SETH

B

CUSTOMER RESOLVED ISSUE

02/26/2019

1833

BAIN, CYNDA

UNABLE TO MAKE CONTACT- CLAIMS POWER BILL

RELEASED TO PROPERTY MANAGER

02/20/2019

02/27/2019

Friday, September 15, 2023

1802

DIMMICK,

RICHARD

WANTS TO KNOW IF HE SUPPLEMENTS RETIRED EMPLOYEES

FREE PHONE SERVICE

02/04/2019

02/27/2019

1848

PATTERSON,

JOANN (911)

PRIOR BILL, CO. WILL NOT DO AN ARRANGEMENT

02/27/2019

02/28/2019

3142

FOWLER,

ROBERTA

REQUIRING PAYMENT ON PREVIOUS BILL OVER 4 YEARS

OLD

02/28/2019

1832

PULLIAM,

REBECCA

COMPANY CONTINUED TO BILL FOR INTERNET, 6 MO AFTER

REQUESTED DISCONNECT

02/19/2019

02/28/2019

1809

AGATE, CLAUDIA

HIGH BILL / LIFELINE DISCOUNT

02/06/2019

02/28/2019

1817

DELANO, JULIE

CLAIMS COMPANY KEPT BILLING THOUGH ACCCOUNT

SHOULD HAVE BEEN CLOSED

02/11/2019

03/01/2019

1834

SMITH, IAN

CUSTOMER DOES NOT WISH TO PAY CONVENIENCE FEE

02/21/2019

03/01/2019

3143

MILLER, DALLYN

(911)

CLAIMS GAS WAS SHUT OFF WHILE MOVING INTO NEWLY

PURCHASED HOUSE

03/01/2019

3144

GAMETT, BRAD

CUSTOMER WANTED UTILITY SERVICE AREA MAPS -

FORWARDED LINK TO WEBSITES

03/01/2019

1847

HUGILERA,

RUBEN

CLAIMS HE WAS DISCONNECTED DURING WHILE WINTER

PROTECTION IN EFFECT

02/27/2019

03/01/2019

539

BRINKERHOFF,

GARTH

WOULD LIKE RECONDISERATION ON DEPOSIT REQUEST

01/23/2019

03/01/2019

1816

PORTLAND-

PACIFIC FARMS

EXTENSIVE DELAYS IN PROCESSING LINE X REQUESTS

02/08/2019

03/01/2019

1829

AYERS, TERRY

(911)

CUSTOMER REPORTED DOWNED LINE//WAS NOT REPAIRED

PROPERLY

02/14/2019

03/01/2019

1846

CANAVERO,

VIRGINIA

CONFERENCE CALLS ARE STILL BEING BLOCKED

02/26/2019

03/01/2019

5949

CANAVERO,

VIRGINIA

CONFERENCE CALLS ARE STILL BEING BLOCKED

02/26/2019

03/01/2019

3147

LANCASTER,

RANDY

CUSTOMER IS UPSET ABOUT BROWN WATER

03/04/2019

1836

MEEKS,

HEATHER

CABLE LAYING ACROSS FENCES

02/22/2019

03/04/2019

3148

DE LA CRUZ,

AIMEE

INTERNET SLOW AND STOPPING

03/04/2019

519

IOLE,

CHRISTOPHER

WIRE AND A POLE RISER NOT INCLUDED IN COST QUOTE

01/16/2019

03/04/2019

Friday, September 15, 2023

3145

HUNSACKER,

JERRY (911)

COMPANY IS STUFFING 2 BILLS IN ONE ENVELOPE

03/01/2019

03/04/2019

3150

CUMMINGS,

GARY

FEELS HYDRO ONE DENIAL PAYOUT SHOULD OFFSET

PLANNED 2020 RATE INCREASE

03/04/2019

1840

JEROME SENIOR

CENTER

CUSOTMER NEEDED INFORMATION ON FREE CELL PHONES

FOR CLIENTS

02/26/2019

03/04/2019

3151

RADCLIFFE,

KRYSTINA (911)

DID NOT RECEIVE A FINAL NOTICE

03/05/2019

556

EVANSON,

DOTTY

REPORTING TWO OUTAGES (1-21 & 1-27) - POWER BUMP

01/22/2019

03/05/2019

548

NEAL, CLAIRE

CLAIMS ONGOING POWER ISSUES IN PAST

MONTH/MOMENTARY OUTAGES

01/28/2019

03/05/2019

546

WILLIAMS,

MARCENE

REPORTING POWER "BUMP" ON 1-27-19 @ 10:03 PM

01/28/2019

03/05/2019

1795

JONES, WENDY

CONCERN ABOUT BROWNOUTS

02/01/2019

03/05/2019

3140

CHARNOCK,

JANE

COMPANY IS ATTEMPTING TO COLLECT HOOK-UP FEE FOR

EXISTING SERVICE

02/28/2019

03/06/2019

1838

BLACK MESA

FARMS

CUSTOMER CLAIMS TO HAVE TO PAY FOR SYSTEM

UPGRADES

02/22/2019

03/06/2019

1838

BLACK MESA

FARMS

CUSTOMER CLAIMS TO HAVE TO PAY FOR SYSTEM

UPGRADES

02/22/2019

03/06/2019

1835

RAMOS, JEREMY

IN NEED OF FINANCIAL ASSITANCE

02/21/2019

03/06/2019

3152

JACOBSON,

TAMMIE

HIGH SEWER BILL DUE TO PREVIOUS LEAK

03/05/2019

03/06/2019

3139

BREISH, KURT

CUSTOMER WOULD LIKE TO RESOLVE OUTAGE ISSUE

CAUSED BY SNOW

02/28/2019

03/06/2019

3161

SANDY, WALLY

WANTED INFORMATION LEGALITY OF TIERED RATE

03/06/2019

3146

UNKNOWN,

SARA

CLOSED WITHOUT CONTACT

03/04/2019

03/06/2019

3138

SKYLINE

INVESTMENT

LLC

INQUIRY - PROPER DISCONNECTON PROCESS

02/28/2019

03/06/2019

3153

GIANINO, LANDI

(911)

UNABLE TO GET IN TOUCH WITH CUSTOMER

03/05/2019

03/06/2019

3159

GREGERSON,

KODI

RAFT RIVER ELECTRIC COOP WANT TO BORROW MONEY

TO RETIRE CAPITAL CREDITS

03/06/2019

3156

RYEN, ROCKY

911

WAS ON MORATORIUM, NEEDS ARRANGEMENT

03/05/2019

03/07/2019

Friday, September 15, 2023

3167

WILLIAMS, RICK

CUSTOMER DOES NOT LIKE THE COMPANY READING HIS

METER ON DIFFERENT DATES

03/07/2019

3168

MIERA, BRIAN

CUSTOMER WOULD LIKE TO CHANGE THE WINTER

PROTECTION RULES

03/07/2019

3169

LLOYD,

JOHNATHAN

NEEDS PAYMENT ASSISTANCE

03/07/2019

3165

JUDKINS, SAM

WANT TO KNOW ABOUT SALES TAX

03/07/2019

3162

RANSOM,

MAGGIE

CO. CHARGED FOR RETURNED MODEM / BILL NOT

CREDITED

03/06/2019

03/07/2019

1797

SIEWERT, STAN

CONCERNS ABOUT IDAHO POWERS OUTAGE

MANAGEMENT SYSTEM - OUTDATED METHOD

02/04/2019

03/07/2019

3141

WHITMILL,

BRIDGET

NO CONTACT FROM CUSTOMER

02/28/2019

03/08/2019

3170

ARNTZ, PAULA

(911)

CUSTOMER WAS DISCONNECTED ON WEDNESDAY

03/08/2019

3173

ROSE, MIKE

CUSTOMER HAD QUESTIONS ABOUT FIXED COSTS

03/12/2019

3155

MURPHY, FRED

CUSTOMER HUNG UP THE PHONE WHEN CALLED TWICE

03/05/2019

03/12/2019

3177

LOPEZ, BELEN

TRYING TO PAY BILL BEFORE IT IS SENT TO COLLECTIONS

03/12/2019

3178

BREWER,

PHYLLIS

NEEDS WEATHERIZATION, DOESN'T QUALIFY TFOR IDAHO

POWER PROGRAM

03/12/2019

3149

BAUGH,

JOANNA

CELL COMPANY IS SENDING CUSTOMER TO PUC TO

RECERTIFY LIFELINE PHONE

03/04/2019

03/12/2019

3172

MORRISON,

CHRIS

LOOKING FOR A PHONE PROVIDER IN THE POLLOCK AREA

03/11/2019

03/12/2019

3171

UNKNOWN,

JESSICA

RESOLVED PRIOR TO CONTACT

03/11/2019

03/12/2019

1839

CHESROW, BUD

COMPANY IS REQUIRING A MODEM UPGRADE

02/25/2019

03/12/2019

3174

CRANOR,

MICHAEL

CUSTOMER WAS ASKED TO PAY A FEE FOR PAPER BILLING

03/12/2019

3137

BROOKS, TOM

(DIRECT CALL) PHONE WAS TO HAVE BEEN PLACED ON

INTERCEPT

02/27/2019

03/12/2019

3176

GRIEBEL, GARY

CUSTOMER RECEIVED A STRANGE BILL/HAD

CONFIRMATION ON IT

03/12/2019

03/14/2019

3185

LANCE,

CHARLIE

(CHARLENE)

LETTER FROM COMPANY LISTING UNAUTHORIZED

CHARGES/FEES

03/14/2019

Friday, September 15, 2023

1845

DICKENSON,

DAVID

(FRONT DESK) OUTAGES AND BROWN-OUTS

02/26/2019

03/14/2019

3179

HAMPEL,

NANCY

INQUIRY - NON OPT-OUT METER POLICY IN IDAHO

03/13/2019

03/14/2019

3184

THIVIERGE,

KIMBERLY (911)

CUSTOMER CLAIMS TO HAVE BEEN DISCONNECTED OVER

$3.00 PAYMENT

03/14/2019

3181

ABASCAL,

CARLOS

HAS A HIGH SEWER BILL

03/14/2019

3183

REYNA,

RICAHRD

SETUP PAYMENT ARRANGEMENT AFTER DISCONNECTION

03/14/2019

3160

WING, VERN

NEEDS PROVIDER FOR INTERNET, PHONE AND SECURITY -

WANTS BETTER RATE

03/06/2019

03/14/2019

3164

PERKINS,

JANETTE

CLOSED WITHOUT CONTACT

03/07/2019

03/14/2019

3186

FRIFEZEN,

KRISTY

LOOKING FOR ASSISTANCE

03/15/2019

1837

RICHARDSON,

TERESA 911

NEEDS ADDITIONAL ASSISTANCE, HAD TO USE EMC TO BUY

TIME

02/22/2019

03/15/2019

3154

CAMPBELL,

GARY

(FRONT DESK) IS NOT GETTING THE LOW RATES PROMISED

BY COMPANY

03/05/2019

03/15/2019

5118

CRANE, LLOYD

(BILL)

CUSTOMER HAS ONGOING LINE QUALITY ISSUES

12/14/2018

03/18/2019

3157

HOLLEY, LISA

(911)

COMPANY WILL NOT WORK ON REASONABLE

ARRANGEMENT

03/06/2019

03/18/2019

3180

SILVA, MARIAH

(911)

INFANT IN HOME/NEEDS ASSISTANCE

03/13/2019

03/19/2019

3166

MURPHY, FRED

HOME WEATHERIZED BUT STILL CLAIMS BILLING IS HIGHER

THAN EVER

03/07/2019

03/19/2019

3191

JOHNSON,

JEREMY

WANT TO KNOW RULS GOVERNING DISCONNECTIONS

03/20/2019

4484

ESHENAUR,

JAMES

NON-REGULATED-COMPANY CHARGED FOR 5 MONTHS OF

SERVICE AFTER CUSTOMER MOVED

03/21/2019

3192

HOWARD,

CYNTHIA

BILLING AND INSTALLATION

03/20/2019

03/21/2019

3189

OLDHAM, JUAN

TREE TRIMMING

03/19/2019

03/21/2019

4488

NAKAYA,

JAMISON

QUESTIONS ABOUT TARIFFED RATES

03/22/2019

Friday, September 15, 2023

3187

NORVITCH,

KATHERINE

TRAC UTILITIES IS CONTRACTOR FOR COMPANY -

CUSTOMER IS UPSET WITH TRAC

03/18/2019

03/22/2019

3158

NORRIS, NATE

WANTS TO SUBCRIBE TO PHONE SERVICE

03/06/2019

03/25/2019

1824

DESERT SAGE

WALL SYSTEMS,

LLC (911)

WAITING 6 WEEKS FOR LINE INSTALLATION-CO. WON'T

CALL BACK

02/12/2019

03/25/2019

4489

PASQUA, GREG

INQUIRY -POWER LINES RUNNING ACROSS PROPERTY

03/25/2019

550

AGATE, CLAUDIA

COMPANY WILL NOT WORK CUST ON ARRANGEMENT

AMOUNT

01/28/2019

03/25/2019

4487

KEELER, JOSH R

DISCONNECTED W/O NOTICE - PAYMENT AND

RECONNECTION FEES

03/21/2019

03/26/2019

4494

FICKES, DAVID

QUESTIONS ABOUT FUTURE EXPANSION OF SYSTEM

03/26/2019

4495

TUCKER, ABBEY

INFORMATION ON RESIDENTIAL SOLAR/HYDRO OVERSITE

03/26/2019

03/28/2019

4482

PALMER, KAYLA

NO CONTACT WITH CUSTOMER

03/21/2019

03/29/2019

4490

BURNQUIST,

DOUG

TREE IS CONTACTING OVERHEAD DISTRIBUTION LINE

03/25/2019

03/29/2019

4485

LAWRENCE,

ROBERT (911)

REQUESTING SERIVCE TECHNICIAN BE DISPATCHED

SOONER THAN 4-1-19

03/21/2019

04/01/2019

4500

BROOKS,

HUNTER

CUSTOMER WOULD LIKE TO MAKE AN ARRANGEMENT

03/28/2019

04/01/2019

4506

LOUNSBURY,

BROOKE

ANTI-AMI METERS

04/02/2019

4496

CORNELL, JANET

DECEASED BROTHER'S BILL TRANSFERRED TO CUSTOMER'S

ACCOUNT

03/26/2019

04/02/2019

4499

CHAVEZ,

ERASMO 911

DISCONNECTED WITHOUT ANY MONEY OR ASSISTANCE

03/27/2019

04/02/2019

4504

SEABOURN,

ANN

CALLED ON BEHALF OF FREIND WHO LOST FREE WIFI

INTERNET ACCESS

04/01/2019

04/03/2019

4510

CARADIES, JOEL

DEVELOPER IS BEING CHARGED AN EXIT FEE FOR

DISCONNECTING SERVICE

04/03/2019

4515

PRUDHOMME,

SHANE (CHIP)

VERIZON WIRELESS - NO JURIS

04/03/2019

4503

WHITNEY, BILLY

RAY

IPC ACCOUNT LOGIN ISSUES, ACCOUNT SUSPENDED FOR

SEVERAL RETURNED CHECKS

04/01/2019

04/03/2019

4513

HANNOLD,

CLIFF

INQUIRY - CAN IPC-E DEMAND PAYMENT OF PAST BEFORE

POWER CAN BE PUT IN HIS NAME

04/03/2019

Friday, September 15, 2023

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4511

THOMPSON,

SAMANTHA

(911)

SEE DANNY THOMPSON COMPLAINT (3-19-2019)

04/03/2019

4509

VILLA, DEVIN

CUSTOMER HAS QUESTIONS ABOUT THE TARIFF

04/02/2019

04/03/2019

3188

TULLOCH, LISA

HIGH BILL / LEAK / ESTIMATED BILLS / METER ISSUES

03/19/2019

04/03/2019

3182

ROBERTS, MEG

WATER LEAK / REIMBURSEMENT FOR THE LEAK / ISSUES

WITH HOMESERVE

03/14/2019

04/03/2019

4486

CRITSER,

RAYMON

CUSTOMER IS BEING CHARGED LONG DISTANCE FOR LOCAL

CALLS

03/21/2019

04/03/2019

4491

CARR, BARBARA

DOUBLE PAYMENTS, LATE PAYMENT FEES, OVERDRAFTS,

THREATENED DISC., LIFELINE

03/25/2019

04/03/2019

4493

DAVIS, LOWELL

CHARGED WHILE ON "VACATION SERVICE"

03/25/2019

04/03/2019

4483

WALKER, BILL

INQUIRY - NEEDS ANSWERS CONCERNING

COMMUNICATION FOR DEAF

03/21/2019

04/04/2019

4519

NICKEL, MARGE

DAUGHTER CALLED TO REPORT SCAM

04/04/2019

4520

CRAPO, NANCY

CUSTOMER WANTED TO BLOCK A PHONE

NUMBER//NEEDED COMPANY NUMBER

04/04/2019

4521

HOPKINS,

CHARLES

UNABLE TO FIND OUT HOW TO CANCEL SERVICE

04/04/2019

Friday, September 15, 2023

4501

PLOURDE,

CHRISTINE

INQUIRY - WILL PAY PHONES BE BROUGHT BACK

03/28/2019

04/04/2019

4516

HANSON,

ROBERTA

QUESTIONS ABOUT THE COMPANY STATUS, QUESTIONS

ABOUT BILLING

04/03/2019

04/04/2019

4525

JOHNSON,

RHETT

CUSOTMER NEEDS ASSISTANCE TO REPLACE DEFECTIVE

FURNACE

04/05/2019

4526

RUTHERFOIRD,

VICKI

DALTON IRRIGATION DISTRICT

04/05/2019

4497

BLONSCHINE,

NANNETTE

CLOSED WITHOUT RESPONSE

03/26/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

3190

THOMPSON,

DANNY

(FRONT DESK) MULTIPLE ACCOUNTS CONNECTED TO

LIMITED GROUP OF CUSTOMERS, FRAUD PO

03/19/2019

04/05/2019

4528

UNKNOWN,

CHRIS

TELEPHONE LINE HEIGHT REQUIREMENTS

04/08/2019

4531

SEUBERT

EXCAVATORS,

INC

INQUIRY - IS IDAHO POWER GOING TO START CHARGING

FOR METER PACKAGE

04/08/2019

04/09/2019

Friday, September 15, 2023

4533

MUHLENBACK,

NATASHA 911

ASSISTANCE FROM ST. VINCENTS WAS NEVER CALLED IN

04/09/2019

4535

DORSEY, RICK

DUE DATE CHANGES ON BILL W/O NOTICE

04/09/2019

1177

HOLM, SUSAN

HOMESERVE AND ITS MARKETING AGREEMENT WITH SUEZ

04/09/2019

04/10/2019

4498

CASPER, ARDEN

INQUIRY: ON EMC, WOULD LIKE TO SETUP AN

ARRANGEMENT

03/27/2019

04/10/2019

4502

HOOK, ERIC

911

SERVICE DOWN

03/29/2019

04/10/2019

4507

PROBASCO,

ROBERT

NON REGULATED -ATT BILLING OFFICE WILL NOT STOP

SENDING INVOICES

04/02/2019

04/10/2019

1188

SCHWARTZ,

TALANA

CUSTOMER WORKED OUT AN EMC WITH AVISTA

04/11/2019

1189

FITCH, MICKEY

USAC WILL NOT MAIL ANOTHER APPLICATION, THE 1ST

ONE USAC LOST DOCS

04/11/2019

4527

EMEL, RICHARD

LOW PRESSURE FOR APPLIANCES

04/08/2019

04/11/2019

1182

HOSKINS, KATIE

WAS TOLD SHE HAD ALL OF APRIL TO MAKE

ARRANGEMENTS FOR REMAINING WINTER BILL

04/10/2019

04/11/2019

1183

PORTNEUF

RESOURCE

COUNCIL

INQUIRY: WHAT WERE IPC RATES IN 1995?

04/10/2019

04/11/2019

4522

GENTRY, FRED

(911)

SERVICE HAS BEEN OUT FOR 6 DAYS

04/04/2019

04/11/2019

1184

CONE, JERRY

CUSTOMER RESOLVED ISSUE-DIFFICULT IVR SYSTEM

04/11/2019

1180

BENSON, JAMES

911

(SYSTEM DIRECT) INTERNET ONLY HAS BEEN

DISCONNECTED

04/10/2019

04/12/2019

1181

FALLIN, CARIE

911

(SYSTEM DIRECT) DISCONNECTED, TRYING TO GET EMC

AND ASSISTANCE

04/10/2019

04/12/2019

1194

UNKNOWN

WANTED TO KNOW HOW TO OFFER COMMENTS

04/12/2019

4518

ASSENDROUP,

BILL

INQUIRY - PHONE REGULATIONS

04/04/2019

04/12/2019

1193

DYE, ROBERT

(911)

NEEDS MEDICAL CERTIFICATE OR FINANCIAL ASSISTANCE

04/12/2019

1195

EAGLE WATER -

JEFF

(SYSTEM DIRECT) CUSTOMER COMPLAINING OF HIGH

USAGE, METER TEST PROPOSED

04/12/2019

1187

UNKNOWN,

RAJI

(FRONT DESK) CLOSED WITHOUT CONTACT

04/11/2019

04/15/2019

4508

LANG, VICKIE

CO. ONLY ALLOWS TRANSFER OF ENERGY CREDITS ONCE A

YEAR

04/02/2019

04/15/2019

4505

IDAHO WINDS

LLC

(FRONT DESK) COMMUNICATIONS INFRASTRUCTURE BEING

UPGRADED, CENTURYLINK SLOW TO R

04/02/2019

04/15/2019

Friday, September 15, 2023

4481

IDAHO WINDS

LLC

(FRONT DESK) NEED UPGRADE TO CENTURYLINK SYSTEM

03/21/2019

04/15/2019

1186

NELSON, KELLY

911

(DIRECT CALL) SERVICE OUT SINCE APRIL 1, 2019

04/11/2019

04/15/2019

1198

COMERINSHY,

SUSAN

(DIRECT CALL) UNWANTED FEATURES ADDED TO THE

CUSTOMERS ACCOUNT

04/15/2019

4517

GETTINGS, LYNN

INTERNET: CHARGED FOR WHOLE MONTH, WHEN SERVICE

WAS FOR 1 DAY

04/04/2019

04/15/2019

4529

KERR, JUDITH

TEMPORARY LINE AND SEVERAL YEARS OF WINTER

OUTAGES

04/08/2019

04/16/2019

1207

UNKNOWN,

WADE

COMPANY IS TAKING TOO LONG TO INSTALL SERVICE

04/16/2019

1192

HINSHAW,

JERRY

(SYSTEM EMAIL) WANTS RE-IMBIURSEMENT FROM

COMPANY FOR PLUMBER COSTS

04/12/2019

04/16/2019

1197

MARTINEZ,

RUTH

NEEDS PAYMENT ASSISTANCE

04/15/2019

04/16/2019

1205

COOPER, PEGGY

INQUIRY: CUSTOMER LOOKING FOR ASSISTANCE

04/16/2019

4492

BROWN,

PHYLLIS (911)

CUSTOMER DISPUTING THE AMOUNT OWED ON BILL

03/25/2019

04/16/2019

4523

MOUNTAIN

WORKS LLC

NOT ENOUGH CAPACITY TO ADD INTERNET OR PHONE

SERVICE

04/04/2019

04/16/2019

1190

PRICE, VICKIE

BACKUP BATTERIES DO NO PROVIDE SUFFICIENT SERVICE

DURING POWER OUTAGE

04/11/2019

04/16/2019

1203

PATTERSON,

SHAWN

CUSTOMER RESOLVED ISSUE

04/16/2019

1199

DWYER, MARY

WATER, SEWER, TRASH USED TO BE INCLUDED IN RENT,

NOW BILLED SEPARATELY

04/15/2019

04/17/2019

1196

WILLMS, FRED

MADE OVERPAYMENT BY MISTAKE - NEEDS TO GET FUNDS

RETURNED ASAP

04/15/2019

04/17/2019

1210

HUUS, ERIC

DOESN'T WANT THE WOOD RIVER TRANSMISSION LINE

NEAR HIS HOUSE

04/17/2019

1179

CAMPBELL,

WILLIE

IN NEED OF FINANCAIL ASSISTANCE AND PAYMENT

ARRANGEMENT

04/10/2019

04/17/2019

4524

ELDFRICK,

JONAH

PHONE LINE HANGING ACROSS BACKYARD

04/04/2019

04/17/2019

4512

KING, MATTHEW

INQUIRY - REMOVAL OF FACILITIES NO LONGER USED

04/03/2019

04/17/2019

3175

ARNOLD, DIANA

(911)

INQUIRY: MINIMUM PAYMENT TO KEEP LOCAL SERVICE /

LIFELINE?

03/12/2019

04/17/2019

Friday, September 15, 2023

1202

HOOD, CAROL

911

(DIRECT CALL) SERVICE OUT

04/15/2019

04/18/2019

1212

BEAR, DENVER

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

04/18/2019

1201

GATES,

MARGARET

(FRONT DESK) NEED TO VERIFY RECONNECITON,

INVESTIGATE HIGH BILL

04/15/2019

04/19/2019

1215

NELSON,

RICHARD

ROBOCALLS MIMICING CUSTOMER PHONE NUMBER IN

CALLER ID

04/19/2019

1217

BERGER, SARAH

OBJECTS TO COMPANY'S MEHTOD OF HANDLING

DISCONNECTION PROCESS

04/22/2019

1219

NELSON,

WARREN

(DIRECT CALL) ROBOCALLER AND NO ANSWERING

MACHINE

04/22/2019

1214

FIELD, GREGORY

CLAIMS FRONTIER IS REFUSING TO PORT TELEPHONE

NUMBER BUT DOES NOT KNOW WHY

04/18/2019

04/22/2019

4536

SHERWIN,

DARLENE

(SYSTEM VOICEMAIL) HACKED PHONE DEMANDS FOR

PERSONAL INFORMATION

04/09/2019

04/23/2019

4532

BOREN, MANDI

(911)

OUT FOR 4 DAYS ALREADY, REPAIR SCHEDULED A WEEK

OUT

04/09/2019

04/23/2019

1208

STABLER, JACK

MULTIPLE/ FREQUENT POWER OUTAGES

04/16/2019

04/23/2019

1222

MEADE, STEVEN

INQUIRY - STATUS OF CASE

04/23/2019

1209

JOHNS, JUDITH

(911)

EXPECTED REPAIR 12 DAYS OUT, CUSTOMER IN HOSPICE,

NO CELL SERVICE

04/17/2019

04/24/2019

1230

BARTLETT,

LYNSEY 911

NEEDS ASSISTANCE TO RESTART SERVICE, NO MONEY NO

ARRANGEMENT POSSOIBLE

04/24/2019

1230

BARTLETT,

LYNSEY 911

NEEDS ASSISTANCE TO RESTART SERVICE, NO MONEY NO

ARRANGEMENT POSSOIBLE

04/24/2019

1227

YOUNG, BOB

NON REGULATED - STONERIDGE SEWER WILL NOT

APPROVE OR DENY SEWER HOOKUP

04/24/2019

1206

HARROP,

DOROTHY

(SYSTEM DIRECT) CUSTOMER WANTS SOLAR

INSTALLATION OPERATIONAL

04/16/2019

04/24/2019

1213

WHITNEY, BILLY

ISSUE WITH WIFE BEING ADDED TO ACCOUNT AND SSN#

04/18/2019

04/24/2019

1226

BANCROFT,

JENETTA

PAID MONLY BILL ONLINE BUT TO INCORRECT ACCOUNT

04/24/2019

4514

GRAU, BILL

(FRONT DESK) STILL TRYING TO CANCEL SERVICES AND GET

CREDITS PROMISED, NOW NEED

04/03/2019

04/24/2019

1225

COURTER, BILL

(911)

ON AUTOPAY, BUT RECEIVED A DISCONNECT NOTICE

04/23/2019

04/25/2019

Friday, September 15, 2023

1216

CLEVENGER,

GARRETT

EXPIRATION OF NET METERING CREDITS

04/19/2019

04/25/2019

1232

HUCK, KEITH

CLAIMS CREW PARKED LARGE TRUCK ON PROPERTY

04/25/2019

2521

IMPACT RADIO

MAIN PHONE NUMBER HAS BEEN SPOOFED

04/25/2019

1221

MC ELHINNEY,

DEBBIE 911

(DIRECT CALL) LOST PHONE SERVICE - PORT IN ERROR

04/23/2019

04/25/2019

1455

RAPER, KRIS

BROOKE VIEW MASTER METERING ISSUE

09/21/2016

04/26/2019

1178

BROOKS, TOM

(DIRECT CALL) WANTED TO PORT A NUMBER IN

04/10/2019

04/26/2019

1200

SPOHN, GREG

CLAIMS COMPANY WILL NOT COME UP WITH A VIABLE

SOLUTION

04/15/2019

04/26/2019

2538

RILEY PLANNING

SERVICES

NEW DEVELOPMENT BETWEEN EAGLE AND SUEZ

TERRITORIES

04/29/2019

2526

HARRIS RANCH

WILDLIFE

MITIGATION

INQUIRY - JOINT EFFORT TO BE PESTICIDE FREE ALONG

BOISE RIVER CORRIDOR

04/26/2019

04/29/2019

2537

GAMBOA,

DANIEL (911)

INQUIRY: CUSTOMER TRYING TO SET ANOTHER

ARRANGEMENT FOR THIS FRIDAY

04/29/2019

2535

JOHNSON, JIM

(FRONT DESK) EFFECTS OF NEW SUBDIVISION ON SYSTEM

PRESSURE

04/29/2019

2531

DRAKE, MARY

(FRONT DESK) CLAMS SHE IS NOT GETTING NOTIFICATION

FROM COMMISSION ON OPEN CASE

04/29/2019

2530

PROFESSIONAL

REALTY

SERVICES IDAHO

INQUIRY: WHAT POWER COMPANY SERVICES AN

UNDEVELOPED PARCEL OF LAND?

04/29/2019

2534

HENRY, DANIEL

(FRONT DESK) WALK-IN PREPARING FOR THE INEVITABLE

POWER GRID SHUTDOWN

04/29/2019

2541

BARBARITA,

JANET

BILLING QUESTIONS - CSR WILL NOT ANSWER

04/30/2019

2529

RINEHART,

LORA

COMPANY USED CAP MONEY FOR DEPOSIT

04/29/2019

04/30/2019

1231

LEWIN, JERI

INTERNET: DOUBLE BILLING (2 SEPARATE ACCOUNTS/1

SERVICE) AFFECTED PHONE ACCOUNT

04/25/2019

04/30/2019

1211

FIRST STEP

INTERNET

(SYSTEM CALL) CITY SAYS THAT ANY FIBER EXTENSION

PLACED BY THE CUSTOMER BELONGS

04/17/2019

04/30/2019

2533

CRUZ, PATRICIA

(FRONT DESK) CLAIMS COMPANY WITHDREW AN EXTRA

$60 FROM BANK ACCOUNT

04/29/2019

04/30/2019

2523

MONAGHAN,

KEVIN

(SYSTEM CALL) UCRR RULE VIOLATION - RULE 603.03 NO

FINAL ATTEMPT TO CALL

04/25/2019

04/30/2019

Friday, September 15, 2023

4530

BECKSTEAD,

DAN

(SYSTEM DIRECT) WANTS TO GET INTERNET ACCESS TO HIS

HOUSE

04/08/2019

04/30/2019

1229

KIRKLAND,

PAMELA DEE

CLAIMS BEING BILLED FOR DISH SERVICES, BUT NEVER

RECEIVED THOSE SERVICES

04/24/2019

04/30/2019

1204

FAIRFAX, LARRY

(SYSTEM EMAIL) RESTORATION OF SERVICE DELAYED AFTER

PAYMENT MADE

04/16/2019

04/30/2019

2536

BURKHART,

CONNIE 911

(SYSTEM EMAIL) COMPANY MISSED THE SCHEDULED

REPAIR APPOINTMENT TIME

04/29/2019

04/30/2019

2524

WILLIAMS,

MARCENE

POWER BUMP AT 7:20 A.M. APRIL 26

04/26/2019

05/01/2019

2540

VARELA, JUANA

(911)

NEEDS NEW ARRANGEMENT

04/30/2019

05/01/2019

2545

TAYLOR, PAULA

(FRONT DESK) - NEEDS COMPANY ADDRESS TO SEND IN

PAYMENT

05/02/2019

2549

UNKNOWN,

JUSTIN

CABLES IN IRRIGATION CANAL

05/02/2019

2548

SCHMIDT, TERRI

RECONSIDER PUC DECISION TO "OPT OUT" OF SMART

METERS

05/02/2019

2546

TELLERIA, JOE

INQUIRY - SEWER AND WATER RATES RAISED FOR MOBILE

HOME PARK RESIDENTS

05/02/2019

1228

FIELD, GREGORY

CLAIMS COMPANY IS UNABLE SUBMITT A PORTING

REQUEST TO FRONTIER

04/24/2019

05/02/2019

2553

ANIMAL

MEDICAL

CENTER

SPRINKLERS IN ROW BORKEN DURING CABLE BURY

05/03/2019

2543

RAFF, GARA

NADEAN

(SYSTEM CALL) CONTINUED SERVICE AGREEMENT

EFFECTIVE AFTER HOUSE WAS SOLD

05/01/2019

05/03/2019

2527

REGIAN,

MICHAEL 911

(SYSTEM CALL & SYSTEM EMAIL) PENDING DISCONNECT

NEEDS EMC

04/26/2019

05/03/2019

2552

HOFFMAN,

DAVID

UPSET WITH MOST RECENT BILL OVER USF CHARGE

05/03/2019

2542

MURPHY, FRED

CLAIMS BILLS STILL TOO HIGH & IPC SAID TRANSFORMER

TO BE MOVED AND METER RESET

04/30/2019

05/03/2019

2522

ESSEX, ROBERTA

(DIRECT CALL) BUDGET BILLING IS GOING UP, CUSTOMER

CAREFUL ABOUT USAGE

04/25/2019

05/03/2019

2539

ROTHENBURGER

, VIRGINIA

CUSTOMER AND COMPANY CANNOT AGREE ON A

PAYMENT ARRANGEMENT

04/30/2019

05/06/2019

2554

MYERS, LINDA

911

(SYSTEM DIRCT) NEED SECOND EMC WITH ARRANGEMENT

OR FULL PLEDGE

05/03/2019

05/06/2019

2560

CASTRO, RUDY

CUST WANT TO HOOK UP TO A POLE THAT BELONGS TO

ANOTHER UTILITY

05/06/2019

Friday, September 15, 2023

2551

GOODRICH,

ANNA

(SYSTEM DIRECT) BROOKE VIEW - NON-REGULATED SYSTEM

05/03/2019

05/06/2019

2559

UNKNOWN

(SYSTEM DIRECT) CELLPHONE SITING AUTHORITY - NO

JURIS

05/06/2019

2544

MISKIN

SCRAPER

WORKS, INC.

DISCONNECTED AFTER PAYING BILL ON CO. WEBSITE, DID

NOT CALL IN CON. #

05/02/2019

05/07/2019

2555

HANNY, AMBER

(911)

CUSTOMER NEEDS AN EXTENSION / ARRANGEMENT

05/06/2019

05/07/2019

1223

RELIABLE CREDIT

(911)

NOTICE FOR $500 OVER WHAT IS OWED

04/23/2019

05/07/2019

2528

SPENCE, STEVE

(SYSTEM CALL) HAD A FIRE, STILL BEING CHARGED FOR

PHONE

04/26/2019

05/07/2019

1185

THOMAS, STEVE

REQESTED SERVICE AND DENIED DUE TO LACK OF PORTS

04/11/2019

05/08/2019

2525

MORTON, KEN

INSTALLING VINYL FENCE AND WOULD LIKE TO MEET WITH

COMPANY

04/26/2019

05/08/2019

2568

UNKNOWN

CUSTOMER NEEDED TO VERIFY HER LIFELINE BENEFITS FOR

HER WIRELESS PHOINE

05/08/2019

1220

MIDDLETON,

MAVIN

CLAIMS AVISTA IS INTENIONALLY CAUSING HARM

THROUGH ELECTRONIC ATTACKS

04/22/2019

05/08/2019

2547

LOVELAND, KAY

(911)

PHONE HAS BEEN OUT FOR AT LEAST 3 DAYS / REPAIR

SCHEDULED 5/8

05/02/2019

05/08/2019

1191

BANKS, ROCKY

CONTRACTOR CUT 6 LARGE TREES, LEFT LAYING ON

PROPERTY, NOT IN EASEMENT

04/11/2019

05/09/2019

2574

SIKMA,

WILMINA (911)

CLAIMS UNABLE TO MAKE OUTGOING PHONE CALLS AND

NO INCOMING EITHER

05/09/2019

2573

DEPREY, ELLEN

(911)

COMPANY DID NOT DISCONNECT SERVICE-POSSIBLY

NEIGHBOR OR IRRIGATION OPERATOR

05/09/2019

2562

BOWLES,

KIMBERLY (911)

MAILED IN FINAL PAYMENT ON FRIDAY MAY 3

05/07/2019

05/09/2019

2564

WAKELEY,

SUSAN

CLAIMS STOVE WAS DAMAGED WHEN POWER WAS

RESTORED AFTER DISCONNECTION

05/07/2019

05/09/2019

2572

HANNAH, PEARL

INQUIRY - HEALTH CONCERNS OVER SOLAR PANELS

05/09/2019

2532

BENNETT,

DUSTIN

INQUIRY - WANTS TO KNOW IF COMPANY CAN REQUIRE 3

PHASE IF NOT NEEDED

04/29/2019

05/10/2019

1224

REXHO, MITAT

(DIRECT CALL) CHARGED MONTHLY CHARGE AND 1 CCF

FOR MINIMUM USE

04/23/2019

05/10/2019

2550

HOOK, ERIC

(PREVOUS) INTERNET HAS BEEN DOWN FOR FIVE OR SIX

DAYS

05/03/2019

05/10/2019

5163

ROBERTS, JAMES

CALLING PLAN WAS CHANGED RATES TOO HIGH, CREDITS

DON'T HAPPEN, LIFELINE PROGRAM

01/08/2019

05/13/2019

Friday, September 15, 2023

3867

GARDER, SHERRI

INQUIRY: DOES RMP HAVE AN OPT OUT FOR SMART

METERS?

05/13/2019

2565

GREINER, MIKE

HOW DID THE TAX CUTS AND JOBS ACT OF 2017 (TCJA)

AFFECT ALL UTILITIES

05/07/2019

05/13/2019

3870

WILSON, ERIC

UNABLE TO GET IN TOUCH WITH CUSTOMER

05/14/2019

2557

POULSEN, KELLY

CUSTOMER DID NOT KNOW ABOUT BILL FROM 2015

PREVIOUS ADDRESS

05/06/2019

05/14/2019

3871

DOWNTOWN

BOISE

ASSOCIATION

INQUIRY - WATER USAGE FOR BOISE CITY/ADA COUNTY

FOR SURVEY

05/10/2019

05/14/2019

2571

AUSTIN, ROBERT

DISCONNECTED W/O NOTICE

05/09/2019

05/14/2019

2566

KORZYK, ALAN

(FRONT DESK) - THOUGHT ISSUE WAS RESOLVED BUT

BILLED FOR WATER LEAK

05/08/2019

05/14/2019

2570

WOODWARD,

MICHELLE

INTERNET ONLY: CHARGED FOR ADDITIONAL SERVICES /

REFUSED PAYMENT ARRANGEMENT

05/09/2019

05/14/2019

3866

DOWNTOWN

BOISE

ASSOCIATION

INQUIRY - ELECTRIC AND WATER USAGE FOR BOISE CITY

FOR SURVEY

05/10/2019

05/15/2019

3872

KRIWOX, JEAN

(FRONT DESK) ROBO CALLS USING CUSTOMERS PHONE

NUMBER - SPOOFING

05/14/2019

05/15/2019

3865

DOWNTOWN

BOISE

ASSOCIATION

INQUIRY - ELECTRIC AND WATER USAGE FOR BOISE CITY

05/10/2019

05/15/2019

3874

OSBORNE,

CHUCK

DIGLINE WORK IN BACKYARD

05/15/2019

3876

DAVIS, ROB

WANTED TO CONFIRM THE ABILITY TO STILL SUBMIT

COMMENTS

05/16/2019

3873

LOST RIVER

ELECTRIC CO-OP

INQUIRY - RULES GOVERNING PLANNED OUTAGES

05/14/2019

05/16/2019

3875

COLLISON,

MARY

KEEPS RECEIVING BILL FOR CREDIT BUT NOT LONGER A

CUSTOMER

05/15/2019

05/16/2019

2558

BACKE, MIKE

REPORTING PHONE LINE DOWN, LAYING ON GROUND BUT

NOTHING BEING DONE

05/06/2019

05/16/2019

3880

TRAN, LYND

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

05/17/2019

2561

BORCHERT,

PATRICIA

COMPANY STILL BILLING AFTER CLOSING DECEASED

BROTHERS ACCOUNT

05/07/2019

05/20/2019

3887

FARNSWORTH,

KELLY

INQUIRY - CAN A BALANCE FROM CLOSED ACCOUNT BE

TRANSFERED TO ACTIVE ACCOUNT?

05/20/2019

Friday, September 15, 2023

3877

COLLISON,

MARY

CALLING FEATURE PREVENTING WANTED CALLS FROM

GETTING THROUGH

05/15/2019

05/20/2019

3886

UNKNOWN,

DEVON

DISCONNECTED FOR LESS THAN $50, CITY OF SALMON

PUBLIC WORKS

05/20/2019

3885

KITZEBAUER,

CAROL

NEEDS TO CANCEL LIFELINE ON LANDLINE TO SIGN UP FOR

FREE WIRELESS

05/20/2019

2567

PEARSON,

RAMONA

ISSUE WITH VEGETATION MANAGEMENT CREW

05/08/2019

05/20/2019

3869

AGATE, CLAUDIA

ISSUES WITH ITSAP - QUESTION ON REQUIRED DOCS

05/13/2019

05/20/2019

2575

BLOOM, JUDY

WANTS TO INSTALL NEW FENCE NEAR PHONE PEDESTAL

05/10/2019

05/21/2019

3893

UNKNOWN,

SHAREE

COMPANY RUN POORLY, BAD BOOKKEEPING, SETS

ARRANGEMENTS, THEN DISCONNECTS

05/21/2019

3890

BOB'S TIRE

SERVICE

(SYSTEM CALL) DISAGREEMENT OVER USE OF WATER FROM

SHARED WELL

05/21/2019

3891

UNKNOWN, JEFF

(VOICE MAIL) INTERNET OPTIONS - INQUIRY

05/21/2019

3892

EAGLE WATER

COMPANY

METER TESTING

05/21/2019

2569

WILLET, MIKE

INQUIRY - IS PROPANE OR ELECTRIC MORE COST EFFECTIVE

TO HEAT HOUSE

05/09/2019

05/21/2019

3894

GLASS, JASON

QUESTIONS REGARDNG THE SEPTIC SYSTEMS ON PROPERTY

ON HENRY'S LAKE

05/22/2019

2563

WAKLEY,

WILLIAM

NO NOTICE / TECH DID NOT WANT TO RECONNECT

SERVICE

05/07/2019

05/22/2019

3897

CLEMONS,

KRISTOPHER

(SYSTEM CALL) REBILLED

05/22/2019

05/23/2019

3901

UNKNOWN

(SYSTEM DIRECT) POTENTIAL CUSTOMER WANTED TO

VERIFY RATES

05/23/2019

3898

TARASAU, ALEX

NON REGULATED - CABLE ONE SUBCONTRACTOR

DAMAGED PROPERTY

05/23/2019

3899

HAMPSON, MAC

COMPANY DOES NOT KNOW WHERE SERVICE LINES ARE

05/23/2019

3888

KOOYERS,

GERALD

CUSTOMER HAS BEEN UNABLE TO SWITCH PHONE FROM

UNLISTED

05/21/2019

05/23/2019

3903

STECKEL, MARY

INQUIRY: WANTED INFORMATION ABOUT INTERNET

SERVCE IN MCCALL

05/23/2019

Friday, September 15, 2023

3900

EDMONDSON,

MIKE (911)

NEW ACCOUNT AND NEW PHONE NUMBER STILL NOT

SETUP

05/23/2019

05/24/2019

3908

SILVA, MARIAH

911

(SYSTEM CALL) NEEDS RECONNECT WITHOUT FULL

PAYMENT

05/24/2019

3906

FRONTIER

COMMUNICATI

ONS

NEEDS VERFICATION THAT CUSTOMER IS ON LIFELNE

05/24/2019

3884

PALKEN,

JOSHUA

COMPANY REFUSING TO BURY PHONE LINE

05/20/2019

05/28/2019

3909

CARTER,

PATRICIA (911)

CO. SYSTEM ISSUES, CUSTOMER CANNOT MAKE AN

ARRANGEMENT

05/28/2019

3910

PARKER, KAREN

NEEDS PAYMENT ARRANGEMENT

05/28/2019

3896

ROY, DENISE

CALIMS CANCELLED INTERNET SERVICE IN DECEMBER BUT

BILLING CONTINUES

05/22/2019

05/28/2019

3878

COSTELLO,

LINNAE

CREWS SHOWS UP BUT DOES NOT KNOCK ON DOOR

05/16/2019

05/29/2019

3912

FROST, CLAUDE

SLOW RESPONSE TIME TO MAKE REPAIRS, 1ST APPT-NO

SHOW

05/28/2019

05/29/2019

3920

UNKNOWN,

WADE

SEXUAL HARASSMENT AND DISCRIMINATION

05/30/2019

3889

MELTON,

KENNETH

(PREVIOUS) NEEDS NEW BATTERIES, TELEPHONE GOES OUT

WITH POWER OUTAG

05/21/2019

05/30/2019

3904

ATKINSON, RAE

911

(SYSTEM EMAIL) DELAY IN REPAIRS

05/24/2019

05/30/2019

5170

DAVIS, KIANA

PROSPECTIVE LANDLORD WILL NOT ACCEPT APPLICATION

WITH AN OUTSTANDING BILL

05/30/2019

3916

HASTINGS,

LINDA

INQUIRY - WILL GAS SERVICE BE PROVIDED TO VALLEY

COUNTY IN THE FUTURE

05/30/2019

5172

RAYMES, RENEE

CITY WANTS OT CHARGE CUSTOMER $30,000 FOR ACCESS

TO UTILITY EASEMENT

05/31/2019

3882

LAW, DENNIS

TOO MANY ESTIMATES, CURRENT USAGE IN LINE WITH

HISTORICAL USAGE

05/17/2019

05/31/2019

5179

UNKNOWN,

MITCH

INQUIRY - CAN IDAHO POWER REQUIRE CUSTOMER TO PAY

FOR NEW POLE?

06/03/2019

5176

CLARK FORK

HYDRO

INQUIRY - ROAD TO HYDRO PLANT BEING RENAMED - HAS

SECURITY CONCERNS

06/03/2019

5177

DISHNET

WIRELINE

INQUIRY - IDAHO USF 2019 ANNUAL REPORT REQUEST

LOCAL RATES FORM

06/03/2019

5178

TRAN, LYND

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

06/03/2019

Friday, September 15, 2023

5175

CHRISTENSEN,

CALAN

(FRONT DESK) NEEDS TO VERIFY ID

06/03/2019

5175

CHRISTENSEN,

CALAN

(FRONT DESK) NEEDS TO VERIFY ID

06/03/2019

5175

CHRISTENSEN,

CALAN

(FRONT DESK) NEEDS TO VERIFY ID

06/03/2019

5175

CHRISTENSEN,

CALAN

(FRONT DESK) NEEDS TO VERIFY ID

06/03/2019

3918

WYTHTTEN,

BURLEY (911)

WITHOUT PHONE SERVICE SINCE YESTERDAY

05/30/2019

06/03/2019

3907

CHARCHAN, KIM

(SYSTEM CALL) PROBLEMS WITH CLB AND ENERGY

ASSISTANCE PAYMENT

05/24/2019

06/03/2019

5171

THE SNAKE PIT

(911)

SERVICE WENT OUT YESTERDAY - IMPACTING BUSINESS

05/31/2019

06/03/2019

5181

MULQUEEN,

JOAN

BEING BILLED FOR 3-WAY CALLING

06/03/2019

3913

ELAM, TIM

CO. IS REQUIRING THE CUSTOMER REPLACE AN EXISTING

TRANSFORMER

05/29/2019

06/04/2019

5188

MADSEN, REAS

INQUIRY - IS NATURAL GAS DEREGULATED IN IDAHO FOR

INDUSTRIAL CUSTOMERS

06/04/2019

5189

DOUGHERTY,

JANE

GOT A "ROBOCALL" FROM AN FRIEND

06/04/2019

5190

SCHULTZ, KERRY

INQUIRY: LOOKING FOR ASSISTANCE / HELP WITH

ARRANGEMENT

06/04/2019

5191

DIRECT

COMMUNICATI

ONS

(SYSTEM CALL) COMPANY CONTRACTOR WOULD NOT DO

LOCATE ON PRIVATE PROPERTY

06/04/2019

5186

SCHAR, SCOTT

INQUIRY: REQUIRED CLEARANCE OVER SPACES SUBJECT TO

TRUCK TRAFFIC

06/04/2019

3868

PORTER,

MORRIS

CUSTOMER HAS NOT RECEIVED BILL, WHICH WAS SENT ON

4/23

05/13/2019

06/05/2019

3883

DORSEY, RICK

CUSTOMER HAS NOT RECEIVED APRIL BILL

05/20/2019

06/05/2019

4534

CRANOR,

MICHAEL

DUE DATE CHANGES ON BILL W/O NOTICE

04/09/2019

06/05/2019

3881

LAWRENCE, LISA

SLOW SPEED BUT UNABLE TO GET CENTURYLINK TO

RESOLVE THE ISSUE

05/17/2019

06/05/2019

5193

PAULK, NANCY

PRIVATE PROPERTY OWNER WILL NOT LISTEN TO

CONCERNS ABOUT SINKHOLES

06/05/2019

5195

BALL, TRACY

(SYSTEM CALL) UNREGULATED WATER SYSTEM - NO JURIS,

HAS ACCESS TO CITY WATER

06/05/2019

3917

CLEAR CREEK

LAND &

MORTGAGE

INQUIRY: LOOKING FOR ORDER NO. 19849

05/30/2019

06/05/2019

3905

SHAW, JAN

COMPANY SETS APPONTMENT AND THEN FAILS TO SHOW

UP

05/24/2019

06/05/2019

Friday, September 15, 2023

5194

TRICARICO,

DANIEL

INQUIRY: WANTED TO BE UPDATED ON TWO AVISTA RATE

CASES

06/05/2019

5174

EVANS,

THOMAS

INTERNET - POOR SERVICE / POOR CUSTOMER SERVICE

06/03/2019

06/06/2019

2556

GRIEBEL, GARY

CUSTOMER HAS NOT RECEIVED BILL-CONCERNED THAT

EBILLING IS IN EFFECT

05/06/2019

06/06/2019

5198

UNKNOWN,

GARY

COMMENT: IPC SHOULDN'T BE ALLOWED TO CHANGE

RATES FOR CUSTOMERS WITH SOLAR POWER

06/06/2019

5203

STAKER, SHALEE

WANTS TO KNOW IF THERE ARE RULES ON HOW LONG

POWER CAN BE OUT

06/07/2019

5202

CLAYBAUGH,

WINTER

(SYSTEM VOICEMAIL) OFF SINCE MAY 28 - NEEDS

ASSISTANCE

06/07/2019

5192

SAUNDERSON,

HILLARY (911)

IN NEED OF A NEW PAYMENT ARRANGMENT

06/05/2019

06/07/2019

3915

PRINCE, CLYDE

INSTALL DATE FOR INTERNET KEEPS GETTING PUSHED OUT

05/29/2019

06/07/2019

5201

BEATTIE,

ROSEMARY

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

06/07/2019

5200

HARDIN, ELDON

911

(SYSTEM CALL) DELAY IN SERVICE OUTAGE RESPONSE

06/06/2019

06/07/2019

5197

ERLENBUSCH,

BILL

CLAIMS CHECK WAS CASHED BUT NOT APPLIED TO

ACCOUNT

06/06/2019

06/07/2019

5180

CHARCHAN, KIM

(PREVIOUS) NEVER GOT MAY BILLING STATEMENTS

06/03/2019

06/07/2019

5182

WHITE,

KENNETH

(FRONT DESK) COMPLAINT AGAINST AURIC SOLAR

06/03/2019

06/10/2019

5208

GRAHAM,

CHARLES

INQUIRY: IS THERE ANY WAY AROUND THE STATUTE 61-

332C.1.C?

06/10/2019

5183

JONES, CHRIS

CLAIMS ACCOUNT SHOULD BE SETUP ON AUTO PAYMET TO

CREDIT CARD

06/03/2019

06/10/2019

3914

WAGNER, CHRIS

PLUMBER & AMERICAN LEAK DETECTION FOUND NO LEAK

05/29/2019

06/10/2019

3902

URANGA, JEAN

(FRONT DESK) COMPLAINT REGARDING ROBOCALLS

05/23/2019

06/10/2019

5205

HATFIELD, MARK

INQUIRY - WATER USAGE DISCLOSURE TO THE CITY OF

BOISE

06/10/2019

5210

BATEY, ROBERT

911

(SYSTEM VOICEMAIL) COULD BE MEDICAL EMERGENCY

06/10/2019

06/11/2019

3919

CHAPMAN-

LUDWIG,

JONEEN

COMPANY WILL NOT REMOVE UNUSED LINE THAT IS

TANGLED IN TREE AND HANGING IN YARD

05/30/2019

06/11/2019

Friday, September 15, 2023

5206

KNAPP, WESS

(911)

INQUIRY: NEED AN ARRANGEMENT-POWER OFF SINCE 6/3,

WATER OFF 2 WEEKS, GAS IS NEXT

06/10/2019

06/11/2019

5199

SLAUGHTER,

JOHN

AUTO PAY - NOT DEDUCTED IN MAY, DOUBLE BILLED IN

JUNE

06/06/2019

06/11/2019

5213

RUIZ, ROD

QUESTIONS NEW ROAD FEE AND ASSESSMENT

06/11/2019

5211

ERICKSON,

ARLENE (911)

SERVICE OUT SINCE 6/8, COMPANY SCHEDULED REPAIR FOR

6/17

06/11/2019

5207

KINSKIE,

DAPHNE (911)

LOSS OF DIAL TONE

06/10/2019

06/12/2019

5215

GRENDE, EILEEN

INQUIRY - WATER TURN OFF NOTIFICATION

06/12/2019

5196

ZASIO

ENTERPRISES

INQUIRY - NARUC DOCUMENT GOVERNING RECORDS

RENTENTION FOR PAYROLL

06/06/2019

06/12/2019

5216

PAYNE, SHAWN

C

RECEIVED MONEY ORDER - FORWARDING TO COMPANY

AVU-E

06/12/2019

5187

COLE, MICHAEL

(DIRECT CALL) CUSTOMER DOESN'T UNDERSTAND THE

USAGE RECONCILIAITON N THE SPRING

06/04/2019

06/12/2019

5212

LZICAR,

BENJAMIN

(SYSTEM CALL) NEEDS LINE RELOCATED FROM OVERHEAD

OF HIS PRPERTY - EASEMENT??

06/11/2019

06/12/2019

5222

STAUBENRAUS,

TED

INQUIRY: DOES CUST HAVE TO PAY TO UPGRADE

TRANSFORMER

06/13/2019

5223

RAIN, CRYSTAL

INQUIRY - DEADLINE FOR SUBMITTING COMMENTS

06/13/2019

5224

ANONYMOUS

(SYSTEM CALL) CUSTOMER WANTED TO COMPLAIN

EXCERCISING HIS RIGHT TO USE PROFANITY

06/13/2019

5214

MOORE,

LOUANNA (911)

OUT 6/10, REPAIR SCHEDULED 6/14, MULTIPLE HOMES

AFFECTED-ELDERLY & ILL

06/11/2019

06/13/2019

5225

UNKNOWN

(FRONT VOICEMAIL) DISCONNECTED RESOLVED PRIOR TO

CONTACT

06/14/2019

561

UNKNOWN,

MICHAEL

(SYSTEM VOICEMAIL) ROBOCALLS SPOOFING LOCAL

NUMBER -CLOSED WITHOUT CONTACT

06/14/2019

06/17/2019

565

BALDWIN,

BARBRA

NON REGULATED - POWER OUTAGE BURNED UP

IRRIGATION PUMP

06/17/2019

566

KNAPP, WES

(SYSTEM CALL) CITY OF SPIRIT LAKE - NO JURIS

06/17/2019

3879

STRANDT,

RONALD

BEING BILLED FOR LONG DISTANCE CHARGES FOR CALL

FROM OTHER CALLERS

05/16/2019

06/17/2019

5209

ROBERTS,

PEGGY

SERVICE IS RESTORED BUT TIRED OF CONSTANT LACK OF

DIAL TONE

06/10/2019

06/17/2019

Friday, September 15, 2023

5219

LONG, RANDALL

(911)

CO CHANGED PHONE PLAN W/O AUTHORIZATION, WILL

NOT CHANGE IT BACK

06/12/2019

06/17/2019

568

UNKNOWN,

NICHOLAS

PHONE DISCONNECTED - UNABLE TO GET IN TOUCH WITH

CUSTOMER

06/18/2019

5218

GRIESEL, JOAN

911

(SYSATEM CALL) SLOW REPAIR SCHEDULE - BATTERYŸ

BACKUP GOOD, EQUIPMENT REPLACED

06/12/2019

06/18/2019

5221

GUTIERREZ-

CHAPIN,

SYDNEY

CUSTOMER DOES NOT WANT MEDICAL DEVICE PHONE

NUMBER LISTED IN THE WHITE PAGES

06/13/2019

06/18/2019

3911

JOHNSON,

QUEY (911)

WHEN DAMP OR RAIN PHONE LINE HAS ISSUES - NOT

WORKING NOW

05/28/2019

06/18/2019

569

UNKNOWN,

JOHN

INQUIRY: WONDERING ABOUT THE RULES FOR

DISCONNECTION

06/18/2019

5220

TILLMAN, JOHN

(SYSTEM EMAIL) MINIMUM REQUIREMENTS FOR EE REBATE

06/13/2019

06/18/2019

574

TOUTOUNCHI,

SHOHREH

INQUIRY: LOOKING FOR A TAX EXEMPTION FORM FOR AN

RV PARK

06/19/2019

575

UNKNOWN,

SABINA

(SYSTEM CALL) AMERIGAS OWES CUSTOMER CREDIT, NEEDS

TO GO BACK TO LIHEAP

06/19/2019

563

PEIRCE, ELLIE

REQUESTING CREDIT ON HER POWER BILL

06/17/2019

06/19/2019

567

NELSON,

WARREN (911)

SERVICE HAS BEEN OUT SINCE 6-14-19 - CUSTOMER IS

ELDERLY

06/17/2019

06/19/2019

3895

ELKINS RESORT

(DIRECT CALL) RESORT & SURROUNDING AREA LOSES

PHOINE SERVICE - POWER OUTAGE

05/22/2019

06/19/2019

585

CHAMA, TOM

(SYSTEM CALL) WANTED TO SEND IN WRITTEN COMMENTS

06/20/2019

583

UNKNOWN,

LEXY

CO WILL NOT RESTORE POWER-SERVICE IN LANDLORDS

NAME

06/20/2019

578

NEWMAN, JOE

INQUIRY: INFORMATION ON 2 YEAR SOLAR CONTRACT

AND SOLAR GENERATION

06/20/2019

582

PARENT,

ELIZABETH

CANCELED SERVICE BUT STILL BEING BILLED BY CABLE ONE

06/20/2019

584

COLLISON,

MARY

CREDIT CARD FRAUD AND 1-800 NUMBERS

06/20/2019

5217

BARNETT,

RAQUEL

CLAIMS COMPANY WANTS MORE MONEY TO RESTORE

SERVICE THAN AGREED UPON

06/12/2019

06/20/2019

571

MONTOUR

COUNTRY

STORE

(SYSTEM CALL) INTERNET DOWN AT MONTOUR COUNTRY

STORE FOR 3 WEEKS

06/18/2019

06/21/2019

Friday, September 15, 2023

589

PENNELL, BRUCE

INQUIRY - DOES THE COMMISSION REGULATE BAYVIEW

WATER & SEWER DISTRICT

06/21/2019

590

UNKNOWN

(SYSTEM CALL) CABLE COMPANY - NO JURISDICTION

06/21/2019

579

MESEC,

CHARLES 911

(SYSTEM CALL) PENDING DISCONNECTION

06/20/2019

06/21/2019

572

MUNKELT,

LARRY

INQUIRY - CALCULATION OF COMMERCIAL RATES

06/19/2019

06/21/2019

592

WHITE, GARY

(SYSTEM CALL)DOESN'T LIKE SERVICE CAHRGE AND THE

METHOD OF PRO-RATION

06/21/2019

587

KOCHMAN,

PAUL

WOULD LIKE MAILINGS FROM HOMESERV TO STOP

06/21/2019

588

COON, DELBERT

HIGH SEWER BILL DUE TO LEAK - CAN COMPANY PROVIDE

USAGE INFORMATION

06/21/2019

593

ST. DAVID'S

CHURCH

(SYSTEM VOICEMAIL) NEED TO PORT A NUMBER TO

STRAIGHT TAALK

06/21/2019

06/24/2019

573

MOULTON,

SHAWN

REQUESTING TWO EXTRA DAYS TO MAKE PAYMENT TO

AVOID DISCONNECTION

06/19/2019

06/24/2019

591

GLENN, NATALIE

911

(SYSTEM CAL,L) NEEDS AN ARRANGEMENT TO CANCEL

DISCONNECTION

06/21/2019

06/25/2019

577

WILLIAMS,

MARCENE

POWER BUMP AT 3 A.M. ON JUNE 20 2019

06/20/2019

06/25/2019

580

C2

CONSTRUCTION

(911)

NEEDS ENGINEERING TO PLEASE CALL BACK

06/20/2019

06/25/2019

581

KERNS, JIM

NEEDS HELP WITH LIFELINE

06/20/2019

06/25/2019

598

BROWN, STEVE

(SYSTEM EMAIL) EMAIL SENT BECAUSE OF POSSIBLE

SYSTEM HACK

06/25/2019

06/26/2019

599

OLSON, JERRI

(911)

NON REGULATED - CAN'T PUT SERVICE IN NAME DUE TO

2010 BILL-BEING EVICTED

06/26/2019

586

BROWN,

PHYLLIS (911)

CUSTOMER DISPUTING THE AMOUNT OWED ON BILL

06/20/2019

06/26/2019

602

SYRINGA

(SYSTEM CALL) COMPANY QUESTONS THE AUTHORITY TO

COLLECT FEES FOR 911

06/26/2019

605

CRANOR,

MICHAEL

$10.74 PAYMENT CLEARED BANK ON 6/5/19, STILL LISTED

ON 6/25/19 BILL

06/27/2019

606

HANCE, GEORGE

911

(SYSTEM CALL) DISCONNECTED, BROKEN ARRANGEMENT

06/27/2019

596

AYERS, MICHAEL

E. - 911

EXTENDED OUTAGES/COMPANY WON'T REPLACE CABLE

06/24/2019

06/27/2019

Friday, September 15, 2023

576

HALL, THOMAS

COMPANY WOULD NOT STOP SERVICE BECAUSE

CUSTOMER DID NOT KNOW THE PIN #

06/19/2019

06/27/2019

610

UNKNOWN,

MARCINA

CLAIMS COMPANY DID NOT TERMINATE SERVICE WHEN

REQUEST WAS MADE

06/28/2019

595

MURPHY, FRED

CLIAMS BILL IS STILL TOO HIGH

06/24/2019

06/28/2019

603

HEPWORTH,

CHARLIES

CLAIMS NO NOTIFICATION WAS PROVIDED PRIOR TO

DISCONNECTION

06/27/2019

06/28/2019

5173

HENDERSON,

JESSI

LAST PAYMENT NOT APPLIED TO CURRENT BILL

06/03/2019

07/01/2019

597

WILLIAMS,

EDWARD

(SYSTEM EMAIL) CUSTOMER TOLD NO BILL WAS DUE, GOT

NOTICE

06/24/2019

07/01/2019

1850

UNKNOWN

(SYSTEM CALL) ASKING FOR INFORM ATION REGARDIGN

NET METERING

07/01/2019

614

THERRIALUT,

GEORGIA

REQUESTING NEW PAYMENT ARRANGEMENT

07/01/2019

1849

KIRKPARTICK, ED

OPPOSES CHANGES TO NET METERING PRICING

07/01/2019

608

UNKNOWN

CLAIMS NO ONE SHOWED UP TO FIX TRANSFORMER

06/28/2019

07/01/2019

615

YOUNG,

LAWRENCE

WORKING WITH SALVATION ARMY AND ST. VINCENT DE

PAUL TO GET FUNDNIG

07/01/2019

1851

CALDWELL,

NATHAN

(SYSTEM VOICEMAIL) TRANSFERABILITY OF RECS

07/02/2019

1852

GREENBURG,

SANDRA

(SYSTEM EMAIL) TELEPHONE SERVICE IN REXBURG AREA

07/02/2019

1853

RICHART, RUSS

CITY IS REQUESTING $4,500 TO RECONNECT

07/02/2019

1855

CARDONA,

SANDRA

(SYSTEM VOICEMAIL) NEEDS REPLACEMENTY CELL PHONE

(FREE)

07/02/2019

1856

JOHNSON,

BRENT

(SYSTEM CALL) HISTOPRICAL RATES FOR PAC

07/02/2019

601

SHAW,

CHRISTINA

(TINA)

(SYSTEM CALL) POWER LINE ACROSS PROPERTY

ENDANGERS SPRUCE TREE

06/26/2019

07/03/2019

1857

KNUDSEN, BOB

DOES LIKE HAVING TO WAIT BETWEEN 8:30AM TO 12:30PM

FOR A TECH TO SHOW UP

07/03/2019

1859

PARR, DANIEL

(SYSTEM CASE COMMENT) WANTED TO COMMENT ON THE

CASE

07/05/2019

5204

JOHNSON,

JAMES

(SYSTEM CALL) WANTED TO COMMENT ON NET

METERING FUTURE

06/07/2019

07/05/2019

Friday, September 15, 2023

1862

GARNER, BEN

OPPOSES CHANGES TO NET METERING PRICING

07/08/2019

600

OWEN, JESSICA

(SYSTEM VOICEMAIL) BUMPED FROM LEVEL PAY FOR LATE

PAYMENT

06/26/2019

07/08/2019

1867

UNKNOWN,

MARY JO

(SYSTEM CALL) IDAHO COUNTY LIGHT & POWER - NO JURIS

- HIGH MONTHLY CHARGE

07/08/2019

1863

COLEGROVE,

ODY

(SYSTEM CALL) CLEARWATER POWER - NO JURIS -

07/08/2019

1865

BORCHERS,

CONOR

(SYSTEM CALL) NEEDS REPAIR PRIOR TO SERVICE TURN-ON

07/08/2019

1860

GALLOWAY,

RON

INQUIRY - NEEDS INFORMATION ON HOW TO GET

QUALIFIED AS AN IPP IN IDAHO

07/08/2019

07/09/2019

1876

UNKNOWN

(SYSTEM CALL) SUBURBAN PROPANE PRICES ARE $4.29,

COMPETITION ONLY $1.29

07/09/2019

1869

UNKNOWN

(SYSTEM CALL) CITY OF WEISER - NO JURIS

07/09/2019

1866

ALLAN, HEIDI

(911)

CLAIMS LAREG PAYMENT WAS MADE IN MAY

07/08/2019

07/09/2019

1875

CHALUPKA, GAIL

(SP)

(SYSTEM CALL) COMPLAINT ABOUT DUE DATE

07/09/2019

1871

GARNER, BEN

(SYSTEM CALL) WANTS TO COMMENT ON THE CUSTOMER

LETTER, DISCUSSED CASE PROCESS

07/09/2019

1873

GRAVES, LESLIE

UNABLE TO SPEAK TO A CSR TO MAKE A PAYMENT

07/09/2019

616

FERNINAND,

DAWN

SERVICE HAS BEEN DOWN FOR A WEEK

07/01/2019

07/09/2019

1870

UNKNOWN,

CAMMY

(SYSTYEM VOICEMAIL) CLOSED WITHOUT RESPONSE

07/09/2019

07/10/2019

1882

MADDERRA,

MAXINE

INQUIRY - CALLING ON BEHALF OF SON WHO LIVES IN

MISSOURI

07/11/2019

1881

TOVAR, KARINA

911

(SYSTEM VOICEMAIL) NEEDS EMC - NOT AVAILABLE AS AN

OPTION - NEEDS PAYMENT

07/10/2019

07/11/2019

1874

SHOEMAKER,

FRED

FEELS DUE DATE SHOULD BE MINIMUM OF 20-DAYS

07/09/2019

07/11/2019

1868

MARSH, MARY

ANN (911)

CLAIMS SHE WAS ON ENERGY ASSITANCE

07/08/2019

07/11/2019

609

WILLIAMS,

MARCENE

POWER BUMP AT 9:41 AM ON JUNE 27, 2019

06/28/2019

07/11/2019

612

MORTENSEN, ED

COMPANY REQUESTING METER BOX BE RELOCATED

06/28/2019

07/11/2019

Friday, September 15, 2023

1879

SNAKE RIVER

POTTERY

POWER

INQUIRY - NEEDS COPY OF CONTRACT

07/10/2019

07/11/2019

1884

HOOLEY FARMS

INQUIRY - STATUS OF NET METERING CASE NO. ICE-E-19-15

07/11/2019

1890

DAVIDSON,

JARED 911

(SYSTEM CALL) COMPANY BELIEVES PREVOUS CUSTOMER

STILL THERE, ENERGY DIVERSION

07/12/2019

1890

DAVIDSON,

JARED 911

(SYSTEM CALL) COMPANY BELIEVES PREVOUS CUSTOMER

STILL THERE, ENERGY DIVERSION

07/12/2019

1887

UNKNOWN

(SYSTEM VOICEMAIL) APPLICANT TURNED DOWN FOR

SERVICE

07/12/2019

1880

DELOEN,

STEPHANIE (911)

TRIED TO MAKE PAYMENT OVER THE PHONE AND WAS

DENIED

07/10/2019

07/12/2019

1888

UNKNOWN,

JAIDIN

(SYSTEM VOICEMAIL) FREE WIRELESS CELL PHONE

07/12/2019

1894

UNKNOWN,

JUDY

INQUIRY: QUESTION ON ORDERING ANOTHER TRASH CAN

07/15/2019

1896

ROYLANCE, PAM

INQUIRY: LOOKING FOR INTERNET PROVIDERS IN MARSING

AREA

07/15/2019

1892

FREEMAN, PAUL

CUSTOMER CONCERNED ABOUT WORDING ON THE BILL

07/15/2019

1878

MAJORS,

JOSHUA

(SYSTEM CALL) COMPANY UNAVAILABLE IN EMERGENCY

SITUATION

07/10/2019

07/15/2019

1886

FITZSIMMONS,

LANCE

(SYSTEM CALL) INTERNET ACCESS THROUGH FIBER ACROSS

THE HIGHWAY

07/12/2019

07/15/2019

570

ODEDO,

MARGARET

COMPANY SET UP ACCOUNT IN CUSTOMERS NAME-

REVERTS BACK INTO HER FATHERS NAME

06/18/2019

07/15/2019

1218

COMER, JEFFREY

DENIAL OF REQUEST TO TRANSFER EXCESS GENERATION

CREDIT

03/15/2019

07/16/2019

1218

COMER, JEFFREY

DENIAL OF REQUEST TO TRANSFER EXCESS GENERATION

CREDIT

03/15/2019

07/16/2019

1897

REDDEN GROUP

SCAMMED OUT OF $806 BY SOMEONE POSING AS IDAHO

POWER CSR

07/16/2019

564

TIFFANY,

DIANNE

3-4 WEEKS WAITING ON PERMIT TO HOOK UP SOLAR /

QUESTIONS ON CASE IPC-E-18-15

06/17/2019

07/16/2019

1899

UNKNOWN,

NORM

(SYSTEM CALL) OFFERED COMMENTS REGARDING NET

METERING (SCHEDULE 135 & 136)

07/17/2019

1861

WHITE, GERALD

911

(SYSTEM EMAIL) ASSISTANT FIRE MARSHALL REQUESTS

URGENT REPAIR

07/08/2019

07/17/2019

1900

UNKNOWN

(SYSTEM CALL) CUSTOMER TO CALL MOUNTAINS STATES

AND THEN UTAH PSC

07/17/2019

Friday, September 15, 2023

1901

UNKNOWN,

DEBORAH

INQUIRY: IS IT LEGAL FOR A LANDLORD TO TURN OFF THE

WATER

07/17/2019

5185

AGATE, CLAUDIA

COMPANY IS REQURING ITSAP PARTICIPATION BEFORE

ACCEPTING USAC APPROVED LIFELINE

06/03/2019

07/17/2019

611

TESTER, KAREN

CLAIMS COMPANY IS AWARE OF CASUE OF ISSUE BUT

WON'T FIX IT

06/28/2019

07/17/2019

611

TESTER, KAREN

CLAIMS COMPANY IS AWARE OF CASUE OF ISSUE BUT

WON'T FIX IT

06/28/2019

07/17/2019

611

TESTER, KAREN

CLAIMS COMPANY IS AWARE OF CASUE OF ISSUE BUT

WON'T FIX IT

06/28/2019

07/17/2019

613

ARNOLD, BUD

LINE QUALITY IS SO BAD YOU CANT HAVE A CONVERSATON

- INTERMITTENT

06/28/2019

07/17/2019

1854

ELLISON, BIRDIE

ONGOING AND INTERMITTENT

07/02/2019

07/17/2019

1858

HAMMER,

SANDY

STATIC IS GETTING WORSE AND UNABLE TO MAKE

OUTGONIG CALLS WITH STATIC

07/03/2019

07/17/2019

1864

TAYLOR, JUSTIN

INQUIRY - NEEDS ASSISTANCE WITH LIFELINE APPLICATION

STATUS

07/08/2019

07/18/2019

607

WILKES, KENT

CLAIMS DIRECT COMMUNICATION REFUSES TO PORT

PHONE NUMBER

06/28/2019

07/18/2019

1891

TAYLOR, JERRY

(911)

CALLED WANTING TO NOTIFY UTILITY THAT BILL WILL BE

PAID ON 7-24-19

07/15/2019

07/18/2019

1893

GREABY, RAY

DISPUTE ON THE AMOUNT OF USAGE THIS SPRING - HIGH

BILL

07/15/2019

07/18/2019

3193

WILLIAMS,

TODD

INQUIRY: WANTS TO KNOW HOW TO GIVE INPUT ON A

CASE

07/18/2019

1902

ROBERTS,

CHARLES

NEEDS FINANCIAL ASSISTANCE

07/17/2019

07/18/2019

1904

BARNETT,

RAQUEL

CLAIMS FRIEND PULLED THE METER

07/18/2019

07/19/2019

1904

BARNETT,

RAQUEL

CLAIMS FRIEND PULLED THE METER

07/18/2019

07/19/2019

1898

GALAN, LYDIA

(911)

NEEDS FINANCIAL ASSISTANCE

07/17/2019

07/19/2019

1889

FISHER, MUNRAI

(SYSTEM EMAIL) PAYMENT PLANS

07/12/2019

07/19/2019

3196

LA FLEUR,

AMARYAH

(SYSTEM EMAIL) CITY OF PLUMMER, BILLING AND

COLLECTIONS - NO JURIS

07/19/2019

3198

UNKNOWN,

TONYA

(SYSTEM VOICEMAIL) SERVICE SPORADIC IN THREE

COMMERCIAL BUILDINGS

07/19/2019

Friday, September 15, 2023

1877

HEADINGS,

CRAIG

BLOWN DIAPHRAGM - REBILLED $206.77

07/10/2019

07/19/2019

1872

ANDERS, PAUL

INTERMITTENT LOSS OF DIAL TONE

07/09/2019

07/19/2019

3205

DANIELS,

HARLEY (911)

INQUIRY: DAYCARE IN THE HOME, TECH IS RETURNING

TODAY TO DISCONNECT

07/22/2019

3202

DE LEON, JANE

(SYSTEM CALL) EXEMPTION FROM USF

07/22/2019

3204

FAUTH, ANDY

(SYSTEM CALL) WIRELESS FREE PHONE IS HAVING LIFELINE

APPLICATION SENT TO IT NOT

07/22/2019

3200

UNKNOWN,

STEVE

(SYSTEM CALL) AT&T WIRELESS, ROBOCALLS, REFERRED TO

FCC

07/22/2019

3199

INMAN, TABBI

(SYSTEM CALL) AMOUNT TRANSFFERRED

07/19/2019

07/22/2019

3211

TAYLOR,

KRISTEN

CO. CHARGING A $50 LATE FEE ON $30 BILLS, CURRENTLY

DISCONNECTED

07/23/2019

3209

JUNKERT, KEN

ROBO/ SCAM CALLERS

07/23/2019

3210

UNKNOWN

(SYSTEM CALL) CHANGING ACCT FROM PERSONAL TO

BUSINESS, AVOID SERV. EST. CHG

07/23/2019

3195

GARRETT, TIM

(SYSTEM VOICEMAIL) OIUTAGE IN PLACERVILLE

07/19/2019

07/23/2019

1885

BRIANT,

CHARLES

(SYSTEM VOICEMAIL) VOICE LINE QUALITY

07/11/2019

07/23/2019

5184

ZAHLER, DAVID

NO ISSUES FOUND-SERVICE OUT FOR SEVERAL

WEEKS/FIXED/OUT AGAIN AFTER 2 DAYS

06/03/2019

07/23/2019

3212

BOWER, TONY

INQUIRY: HOA PRES. QUESTION ON IF COMPANY IS

RESPONSIBLE FOR EQUIPMENT TO METER

07/24/2019

3207

FYBERCON

INQUIRY: HOW TO BECOME A CLEC?

07/23/2019

07/24/2019

3208

MINOR, DARCY

SYSTEM DOWN AND ISSUES WITH CUSTOMER SERVICE

07/23/2019

07/24/2019

3216

POOLEY,

LORISSA

(FRONT DESK) PAYMENT ON DISCONNECTION MAILED TO

THE COMMISSION

07/25/2019

1903

DIERCKS,

DERECK

TREE DAMAGE CLAIM, WAITING FOR COMPANY RESPONSE

07/17/2019

07/25/2019

1883

NOLTE, LORETTA

(SYSTEM CALL) SPRINKLER LEAK IN THE WINTER TIME (?)

07/11/2019

07/25/2019

3214

WADE, CHRISTY

(SYSTEM VOICEMAIL) MESSAG3E REGARDING PAYMENT

MADE ON ACCOUNT

07/25/2019

3197

BOSIER, JERRIE

EVANS

(SYSTEM CALL) BILLED FOR 2018 ANNUAL CHARGE AND

LATE FEES, NEVER RECEIVED BILL

07/19/2019

07/25/2019

Friday, September 15, 2023

3215

NORDMAN

RESORT

COMMUNITY LOSES PHONE SERVICE DURING POWER

OUTAGES - BACKUP BATTERIES?

07/25/2019

3222

HERNANDEZ,

JOHNATHON

(911)

CALLED AT 4:25 TO MAKE PAYMENT, CO. DID NOT ANSWER

07/25/2019

07/26/2019

3201

THORNTON,

ALFRED (911)

PHONE SERVICE OUT FOR 4 DAYS

07/22/2019

07/26/2019

3221

BARKER,

MICHAEL

CONSUMER WANTS LANDLINE 911 CAPABILITY ONLY

07/25/2019

07/26/2019

3219

SNYDER,

MILDRED

CUSTOMER MOVING DOWNSTAIRS, CO. WILL NOT SETUP

BUDGET PAY

07/25/2019

07/26/2019

3224

BOLDMAN,

CHRIS

CO. DID NOT SEND NOTIFICATION OF ARSNIC IN THE

WATER AND SAND IN THE WATER

07/26/2019

3233

CHRISTENSEN,

PETER

CUSTOMER CALLED PUC BY MISTAKE

07/29/2019

3230

MARCONI, BEN

(SYSTEM EMAIL) MODEM

07/29/2019

3236

ANDERSON,

BERNETTA

(SYSTEM CALL) NEED AN ARRANGEMENT

07/29/2019

3235

CRANOR,

MICHAEL

ROUNDED USAGE AMOUNTS, SAFETY AND DAMAGE

CONCERNS

07/29/2019

3213

TURNER, VICKIE

911

(SYSTEM CALL) PHONE OUT, NO BACKUP POWER

07/24/2019

07/29/2019

3194

WARD, TIM

(SYSTEM MAIL) DISH TV AND INTERNET

07/19/2019

07/29/2019

2576

LAMOTTE,

DEBBIE

(SYSTEM DIRECT) LOW WATER PRESSURE N ASPEN RIDGE

EAST WELL STILL DOWN

05/10/2019

07/30/2019

3246

GLENN, LARAIN

(911)

ACCOUNT IN DAUGHTERS NAME, NEED PERMISSION TO

FILE A COMPLAINT

07/30/2019

3240

ESCOLA, PAULA

UNWANTED CALLER, CREDO SENT CUSTOMER TO PUC

07/30/2019

3245

UNKNOWN

(SYSTEM CALL) WANTED TO SUBMIT WRITTEN COMMENTS

07/30/2019

4538

UNKNOWN

(SYSTEM CALL) SPRINT WIRELESS AGREEMENT

07/31/2019

4540

WHITE, GARY

(SYSTEM CALL) CITY OF FRUITLAND - NO JURIS

07/31/2019

4541

UNKNOWN,

JAMES

(SYSTEM CALL) WANTS T VERIFY THAT POLE IS IN UTILITY

EASEMENT

07/31/2019

3247

LEZAMIZ, JOHN

HVAC UNIT RUINED IN POWER OUTAGE - CO. WOULD NOT

SEND A CLAIM FORM-RULE K

07/31/2019

08/01/2019

Friday, September 15, 2023

4537

BURNEY, DE

JUANA

(SYSTEM CALL) COMPANY CAN'T SEEM TO SPELL HER

NAME CORRECTLY

07/31/2019

08/01/2019

4544

UNKNOWN

(SYSTEM CALL) DO WE REGIULATE DITCH COMPANIES

08/01/2019

3241

PEARSON,

UNKNOWN

INQUIRY: CAN A POWER CO RUN A LINE ACROSS MY

PROPERTY TO A DIFFERENT CUSTOMER?

07/30/2019

08/01/2019

4548

PARR, TRISH

(SYSTEM CALL) COMPLAINT ABOUT SUBSIDIZED HOUSING

08/02/2019

4549

ANONYMOUS,

JOE

ANONYMOUS INTERNET COMPLAINT WITH THE PUC

08/02/2019

4543

RODRIGUEZ,

KATHLEEN (911)

COMPANY WILL NOT EXTEND TIME FOR AN EXTRA 3 DAYS

TO PAY $154 BILL

08/01/2019

08/02/2019

3244

PEAVEY, TOM

911

((SYSTEM EMAIL) OUTAGE I CAREY, NO TECH AVAILABLE

07/30/2019

08/02/2019

3237

BREWINGTON,

LAWRENCE

INQUIRY: MISC FEES AND LINEBACKER SERVICE

07/29/2019

08/02/2019

3248

GARRETT,

SUSAN

(SYSTEM MAIL) UNKNOWN PROBLEM AT CITY CONTROLLED

HOUSING

07/31/2019

08/02/2019

3238

RUDEEN, CARL

(SYSTEM EMAIL) TRANSFERRED OUT OF CUSTOMERS NAME

AND THEN TERMINATED

07/29/2019

08/02/2019

3203

MC BRIDE,

TEENA

CUSTOMER ASKING FOR A COPY OF THE 12/20/2017

COMPLAINT - DEFERRED REQUEST

07/22/2019

08/02/2019

4558

UNKNOWN,

NANCY

INQUIRY:CUST WANTS TO KNOW HOW TO LET THE PUC

KNOW SHE DOES NOT APPROVE RATE

08/05/2019

4557

YEGGE, REGINA

SYSTEM EMAIL - CITY OF MIDDLETON - NO JURIS

08/05/2019

4556

LEUCKS,

JENNIFER

(SYSTEM CALL) NEEDS WATER QUALITY REPORT TO SELL

HOUSE, COMPANY SENT HER HERE

08/05/2019

4555

UNKNOWN,

AUSTIN

(SYSTEM FRONT) NEEDS TO CONTACT THE COMPANY FOR

AN ARRANGEMENT

08/05/2019

4552

MC NEFF,

SHERRY

SS DATE CHANGED, BROKEN ARRANGEMENT, NEEDS A NEW

ARRANGEMENT

08/05/2019

08/06/2019

4547

CONGREGATION

AHAVATH BETH

ISRAEL

INQUIRY: DISASTER RESPONSE PLAN NOTIFICATION

(RAILROAD)

08/02/2019

08/06/2019

3242

ROBERTS, DICK

(SYSTEM CALL) POSSIBLE NEW WATER COMPANY, CALL

FROM DEQ MANAGER

07/30/2019

08/06/2019

4553

CRILL, JONI

NON- REGULATED: INTERNET DOWN

08/05/2019

08/06/2019

4563

CIRELLI, JOSH

DISCONNECTED AFTER PAYING THE BILL, TECH DID NOT

KNOCK

08/05/2019

08/06/2019

Friday, September 15, 2023

3231

GRIEBEL, GARY

INCORRECT METER READING / DATE /AMOUNT, SLOW

RESPONSE FROM COMPANY

07/29/2019

08/06/2019

3206

HOLFORD, RON

INQUIRY: IS BOX LOCATED ON HIS PROPERTY ABANDONED,

WILL COMPANY REMOVE IT?

07/22/2019

08/07/2019

4545

GLASGOW, WILL

(SYSTEM CALL) INTERNATIONAL LONG DISTANCE CHARGES

ARE FRAUDULENT

08/01/2019

08/07/2019

4545

GLASGOW, WILL

(SYSTEM CALL) INTERNATIONAL LONG DISTANCE CHARGES

ARE FRAUDULENT

08/01/2019

08/07/2019

4564

FULLER,

DURWIN

(SYSTEM CALL) INTERNET ONLY

08/06/2019

08/07/2019

4570

MOORE, KAREN

(SYSTEM VOICEMAIL) MAKE A PAYMENT

08/07/2019

4565

CHILTON, DAN

DASCO TRENCHED FROM POLE TO POLE IN FRONT OF

HOME, NOW WATER IS ERODING THE RD

08/06/2019

08/07/2019

4573

NICKUM, RITA

(SYSTEM CALL) SPARKLIGHT / CABLEONE IS OUT OF

SERVICE

08/07/2019

4574

UNKNOWN

(SYSTEM CALL) SPECTRUM BROADBAND BILLING PROBLEMS

08/07/2019

4550

JOHNSON,

CHRISTY

CO WILL NOT WORK ON AN EXTENSION OF THE CURRENT

ARRANGEMENT

08/02/2019

08/07/2019

4566

MUNEZ,

GENARA

COMPANY DISCONNECTED AFTER PAYMENT WAS MADE

08/06/2019

08/07/2019

4567

MADERO,

MERCEDES

911

(SYSTEM CALL) NEED ARRANGEMENT

08/06/2019

08/07/2019

4569

JOHNSON,

MICHAL

ISSUES WITH PAST BILL / INQUIRY ON BUDGET PAY

08/06/2019

08/07/2019

3239

LIESENFELD,

WILLIE (911)

SERVICE OUT FOR 8 DAYS, CO WILL NOT CALL BACK OR

OPEN A TROUBLE TICKET

07/30/2019

08/07/2019

4575

UNKNOWN

(SYSTEM CALL) CITY OF NAMPA - NO JURIS

08/08/2019

4576

CARR, JAN

(SYSTEM EMAIL) SPECTRUM CABLE - NO JURIS

08/08/2019

4578

THOMAS, PAM

CO. DISCONNECTED 6-PLEX WHEN PROPERTY MGMT. CO.

MISSED THE PAYMENT

08/08/2019

4579

UNKNOWN,

JEREMY

INQUIRY: RULES ON HOW TO DISCONNECT A USER WHO IS

NOT PAYING THE BILL

08/08/2019

4542

NICHOLS,

JEANNINE

PAYMENT NOT APPLIED TO ACCOUNT

08/01/2019

08/08/2019

4568

VSP

PUBLICATIONS

(SYSTEM CALL) PHONE SPORADIC, INTERNET DOWN

08/06/2019

08/08/2019

Friday, September 15, 2023

4559

MONTEITH,

KENNETH 911

(SYSTEM CALL) LINE NOISE M STATIC, SHORT CUT-OFFS

08/05/2019

08/08/2019

4582

BORIS, SHEILA

WANTED TO KNOW THE ADDRESS FOR THE COMPANY

DROP BOX LOCATION

08/09/2019

4580

DALTON, BETTY

CLAIMS WATER USAGE IS LOWER THAN BEING BILLED

08/09/2019

4581

VALERO, IRMA

(FRONT DESK) CITY OF CHUBBUCK UTILITIES (WATER)

08/09/2019

4572

UNKNOWN,

KENNETH

COMPANY FIXED ISSUE BEFORE CUSTOMER CONTACTED

THE PUC

08/07/2019

08/09/2019

4583

POTTS, WILLIAM

(SYSTEM EMAIL) DIGLINE 811

08/09/2019

1235

YEAGER, BRANDI

INQ: CAN A PROP. MGMT. CO. ADJUST IRRIGATION &

EXPECT THE CUST TO PAY THE BILL?

08/12/2019

1240

YOUNG, PAUL

TELEMARKETING CALLS REQUESTING SOCIAL SECURITY

NUMBERS

08/13/2019

4591

MURPHY, FRED

CLAIMS BILL IS TOO HIGH BECAUSE IDAHO POWER IS

ADDING EXTRA KWH EACH MONTH

08/12/2019

08/13/2019

1236

COX, A. D. (JIM)

PAYMENT MADE ON CO. WEBSITE HAS POSTED TO THE

ACCOUNT

08/12/2019

08/13/2019

1241

FRIESEN, KRISTY

LOOKING FOR ASSISTANCE

08/13/2019

1243

FRIGGLE, TOM

WANTS TO STOP UNWANTED CALLS

08/14/2019

1238

THURSTON,

MIKE

INQUIRY - WANTED TO KNOW THE COMMENT DEADLINE

FOR AVU-E-19-04

08/13/2019

08/14/2019

1244

WALLACE, STAN

(SYSTEM VOICEMAIL) USE CLL BLOCKING TO E,IMINATE

ROBOCALLS

08/14/2019

08/15/2019

1248

SEWARD,

LONNIE

(DIRECT EMAIL) STATUS OF SECONDARY WELL

08/15/2019

4551

STEWART,

TRACY

(SYSTDM CALL) INTERNET OUT, REPAIRS DELAYED,

08/02/2019

08/15/2019

4571

JOHNSON,

TRENT 911

(SYSTEM EMAIL) NEEDS EMC OR ARRANGEMENT OR

ASSISTANCE

08/07/2019

08/16/2019

1250

UNKNOWN,

SCOTT

(SYSTEM CALL) CITY OF AMMON

08/16/2019

1251

BAENEN, MARY

INQUIRY - ARE THERE OPTIONS TO REVISIT OPT-OUT OF

SMART METERS

08/16/2019

1249

BARKER, DIANE

(SYSTEM VOICEMAIL) COX COMTEL, IDAHO

08/16/2019

4560

SNELL, RICHARD

(SYSTEM CALL) BROKEN ARRANGEMENT, COMPANY

UNWILLING TO RESTART

08/05/2019

08/16/2019

Friday, September 15, 2023

4590

RODGERS,

SUSAN

PHONE SERVICE OUT SINCE FRIDAY (8-9-19)

08/12/2019

08/16/2019

4586

MC FADDIN,

JOHN

PHONE SERVICE OUT SINCE FRIDAY (8-9-19)

08/12/2019

08/16/2019

4587

GILL, SUSAN

PHONE SERVICE OUT SINCE FRIDAY (8-9-19)

08/12/2019

08/16/2019

4588

MORTENSEN,

KRISTIN

PHONE SERVICE OUT SINCE FRIDAY (8-9-19)

08/12/2019

08/16/2019

4589

REINHARDT,

PATTY

PHONE SERVICE OUT SINCE FRIDAY (8-9-19)

08/12/2019

08/19/2019

1234

HOFFMAN,

MICHAEL

ISSUES W/"VACATION" PRICING, CUSTOMER IS REQUESTING

A REFUND

08/12/2019

08/19/2019

1252

THAI CURRY

HOUSE 911

(SYSTEM CALL)

08/19/2019

1233

REDFIELD,

TAMMY

LOST PAYMENT, ISSUES WITH "EPAY"

08/12/2019

08/19/2019

1254

BAZAR,

JENNIFER

(FRONT DESK) PAYMENT RECEIVED

08/19/2019

1254

BAZAR,

JENNIFER

(FRONT DESK) PAYMENT RECEIVED

08/19/2019

1256

IDAHO

ASSOCIATION

OF HIGHWAY

DISTRI

INQUIRY - CAN THE COMMISSION PRESENT AT THE

NATIONAL CONVENTION

08/20/2019

1257

CARBONELL,

ELIZABETH

COMPLAINT FORWARDED TO IDAHO ATTORNEY GENERALS

OFFICE

08/20/2019

1259

BACON, DENISE

(SYSTEM EMAIL) CITY OF STITES - NO JURIS

08/21/2019

1242

NAVE,

CHARLENE

OBJECT TO $500 PLUS FEE TO RELOACTE UNDERGROUND

POWER LINE

08/14/2019

08/21/2019

4592

ZOBERSKI, JEAN

CUSTOMER INCORRECTLY SET WATER TIMER, REQUESTING

A BILL ADJUSTMENT

08/12/2019

08/22/2019

1261

HUITRON,

ALICIA

LOOKING FOR ASSISTANCE IPC-E AND INT-G

08/22/2019

3223

CHARCHAN, KIM

LOTS OF CONFUSION ON COMFORT LEVEL BILLING

07/26/2019

08/22/2019

1258

DIERKS,

PATRICIA

INTERNET SERVICE CONSTANTLY IN AND OUT

08/20/2019

08/22/2019

Friday, September 15, 2023

1247

ASPEN

TRANSISTIONAL

REHAB

INQUIRY: BANKRUPTCY, WHAT RIGHTS TO VOID CONTRACT

08/15/2019

08/22/2019

4584

BROWDER,

DARLENE

INQUIRY INTO CHECK PAID TO BUSINESS FROM IPUC

08/09/2019

08/23/2019

1255

BUCHANAN,

DAVE

CANNOT GET AN ANSWER OR SPEAK TO "LIVE" PERSON

ABOUT ROUTER

08/19/2019

08/24/2019

1262

RIPKE,

CHARLENE

SENT MORTGAGE CHECK TO SUEZ BY MISTAKE

08/22/2019

08/24/2019

3232

ALLEN, AMY

HEALTH ISSUES DUE TO BACTERIA LIVING IN A BIOFILM IN

THE WATER

07/29/2019

08/24/2019

1264

BOWMAN,

GRACE

(SYSTEM EMAIL) NEEDS TOLL FEE FOR OUTAGES

08/26/2019

1266

UNKNOWN,

JOHN

(SYSTEM CALL) DAMAGE CAUSED BY FAILURE OF U/G

CABLES

08/26/2019

1270

SKINNER, DAN

INQUIRY - WHO PAYS TO MOVE POWER POLE - ATTORNEY

FOR BOISE SCHOOL DISTRICT

08/26/2019

1260

COLE, MICHAEL

(DIRECT) SYSTEM CAPACITY WITH NEW DEVELOPMENT

08/22/2019

08/26/2019

1271

TURBIN, STEVE

2019 PGA FILING FOR AN INCREASE

08/26/2019

1268

EBERHARD, JIM

CITY OF KUNA BILLING PRACTICES FOR WATER, SEWER,

GARBAGE

08/26/2019

4554

NICHOLS, LISA

BILLING/PAYMENT ISSUES, SHOULD HAVE BEEN PAID OFF,

RECEIVED A LATE NOTICE

08/05/2019

08/26/2019

1276

IDAHO STATE

TAX

COMMISSION

INQUIRY: QUESTION ABOUT ECOVA INC., WHICH IS AN

UNREGULATED SUBSIDIARY OF AVISTA

08/27/2019

1275

CORTES, SUSAN

(911)

DISCONNECTED - NEEDS ASSISTANCE OR MEDICAL

08/27/2019

1275

CORTES, SUSAN

(911)

DISCONNECTED - NEEDS ASSISTANCE OR MEDICAL

08/27/2019

562

FRANZ, BEN

TRYING TO GET COST BREAKDOWN & ADDITIONAL CREDIT

06/14/2019

08/28/2019

4577

VARELA, JUANA

(911)

NEEDS EXTENSION AND OR ARRANGEMENT

08/08/2019

08/28/2019

1278

YOUNG,

JEREMY

COMPANY WANTS CUSTOMER TO PAY FOR METER

08/28/2019

1277

TURLEY, STEVE

(SYSTEM EMAIL) FRONTIER INTERNET - NO JURIS

08/28/2019

1269

RUDER,

LEONARD

(SYSTEM VOICMAIL) STATE AND FEDERAL TAXES

08/26/2019

08/29/2019

Friday, September 15, 2023

1245

PREFFERED

CONCRETE

CLAIMS BACKUP BATTERIES NO LONGER WORK

08/15/2019

08/29/2019

1263

DAVIS, MICHAEL

UNABLE TO GET IN TOUCH - PHONE ISSUE

08/26/2019

08/30/2019

1284

WATERS, JEFF

(911)

NEEDS PAYMENT ARRANGEMENT

08/30/2019

1286

CYNELLA

NEEDS ASSISTANCE FOR WATER AND SEWER BILL

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

594

BRISTOL, JARED

NO NOTICE, DAMAGED TO PROPERTY, TORT

06/24/2019

08/30/2019

1285

JOHNSON, CARL

IN NEED OF FINANCIAL ASSISTANCE

08/30/2019

09/03/2019

2578

MC DONALD,

TRACY

(SYSTEM CALL) EFFECTS OF CURRENT CASES ON NET

METERING

09/04/2019

Friday, September 15, 2023

2579

UNKNOWN, TIM

(SYSTEM CALL) NET METERING

09/04/2019

3225

DECOCK, SUSAN

(SYSTEM EMAIL) LOW WATER PRESSURE

07/29/2019

09/04/2019

3226

PETTENGILL,

RON

(SYSTEM EMAIL) LOW WATER PRESSURE

07/29/2019

09/04/2019

3227

JOHNSTON,

DAVID

(SYSTEM EMAIL) LOW WATER PRESSURE

07/29/2019

09/04/2019

3228

CHERRY, STEVE

(SYSTEM EMAIL) LOW WATER PRESSURE

07/29/2019

09/04/2019

3229

ANDERSON,

NICHOLE

(SYSTEM EMAIL) LOW WATER PRESSURE

07/29/2019

09/04/2019

2580

ASHER, ELAINE

(SYSTEM CALL) CITY OF ALBION LIGHT AND WATER - NO

JURIS

09/04/2019

2577

HARTFORD, BEV

(SYSTEM CALL)

09/03/2019

09/04/2019

2585

NICHOLS,

(UNKNOWN)

(SYSTEM CALL) INCREASEIN SEWER RATES TO IMPROVE

WATER SYSTEM

09/05/2019

1282

FLORES, LISA

CLAIMS SUEZ HAS IGNORED REQUESTS CONCERNING

MANHOLE COVERS

08/30/2019

09/05/2019

1279

CARLSON, DAVE

CLAIMS THE COMPANY FAILED TO RESPOND TO HIS

COMPLAINT

08/28/2019

09/05/2019

2581

CANYON

COUNTY

RECORDER'S

OFFICE

INQUIRY: WHAT TO DO WITH ORDER NO. 34429 - NOTICE

OF MOD PROC. (INT-G--19-06)

09/05/2019

2588

KATZ, ANTHONY

RECEIVED CHECK - FORWARDING TO COMPANY INT-G

09/06/2019

2589

FREI, ANN

(SYSTEM MAIL) PAYMENT SENT TO COMMISSION

09/06/2019

1287

UNKNOWN,

CARLA

UNABLE TO GET IN TOUCH WTH - ISSUE WITH PHONE

SERVICE

09/03/2019

09/06/2019

3218

CAMPBELL,

PAUL

CHARGED FOR DAMAGES, SENT TO COLLECTIONS A YEAR

AFTER THE INCIDENT

07/25/2019

09/09/2019

2595

MC GARVEY,

ROBERT

(SYSTEM CALL) CONVENIENCE FEE TO PAY THROUGH

COMPANY WEBSITE

09/09/2019

2594

HAYES, KIRT

AFTER SOLAR INSTALL, COMPANY IS REQUIRING A

TRANSFORMER UPGRADE

09/09/2019

2582

MURPHY, FRED

CLAIMS IDAHO POWER IS ADDING KWH TO HIS BILL TO

START BILLING CYCLE

09/05/2019

09/09/2019

2601

VILLAREAL,

ANGIE

(SYSTEM VOICEMAIL) HAS EMC, NEEDS ASSISTANCE

09/10/2019

Friday, September 15, 2023

2602

JONES, SIDIAN

(SYSTEM CALL) QUESTIONS ABOUT PAYBACK PERIOD FOR

NET METERING

09/10/2019

2586

MENTER, CINDY

(911)

PHONES DOWN AGAIN, NOT WORKING THE PAST TWO

DAYS

09/06/2019

09/10/2019

2599

DANIEL

(FRONT DESK VOICEMAIL) NO SUCH AREA CODE

09/10/2019

2600

DE BOER, JED

NON REGULATED - COMPANY DEACTIVATED PHONE

NUMBER

09/10/2019

1280

NUNN,

NORMAN

INQUIRY: NEEDS INFORMATION ON NEW IDAHO NUCLEAR

POWER PLANT

08/29/2019

09/10/2019

1272

FULLER,

DURWIN

INTERNET SERVICE OUT FOR OVER A MONTH

08/06/2019

09/11/2019

2606

AXTELL, FRANK

(SYSTEM EMAIL) VERIZON WIRELESS - NO JURIS -

SUGGESTED FCC AS RESOURCE

09/11/2019

1274

JACA, BENITA

INTERNET SERVICE: ISSUES WITH AUTO PAY NOT WORKING

CORRECTLY

08/26/2019

09/11/2019

1283

MICHAUD, DAN

SAID MOST RECENT BILL S TOO HIGH AND WANT

RECONNECTION FEE WAIVED

08/30/2019

09/11/2019

1239

BEAL, GREG

LINE DUG UP, REPLACEMENT NOT BURIED, EXTENDED

OUTAGE SINCE THE REPLACEMENT

08/13/2019

09/11/2019

2592

LEAKE, ROSIE

(SYSTEM EMAIL) INTERNET ONLY CHARGES FOR SERVICES

NEVER PROVIDED

09/09/2019

09/11/2019

4562

HODGSON,

ROBIN (911)

COMPANY HAS SUSPENDED LONG DISTANCE SERVICE -

HEALTH ISSUES, NEED TO CONTACT DR

08/05/2019

09/11/2019

3243

ROSS-SMITH,

ALICE

CO. TERMINATED SERVICE, CHARGING ETF, AND LOST

PORTED NUMBER

07/30/2019

09/11/2019

2611

THOMPSON,

ROBERTA

(DIRECT CALL) STORM DAMAGE

09/12/2019

2591

CARTER, HOLLY

UNABLE TO GET IN TOUCH

09/09/2019

09/12/2019

2603

TEATER,

CHRISTOPHER

(SYSTEM VOICEMAIL) UNKNOWN ISSUE

09/10/2019

09/12/2019

2605

LAKE, JOSH

INQUIRY - HOW FAR DOES A TREE NEED TO BE FROM THE

WATER MAIN

09/11/2019

09/12/2019

2612

ST AMAND,

STACY

(DIRECT CALL) HIGH BILL OVER SUMMER, NO APPARENT

LEAK, KTVB

09/12/2019

2609

UNKNOWN,

MICHAEL

INQUIRY: DOES THE CITY OF ARIMO HAVE GAS SERVICE?

09/12/2019

2613

HOPE PROPERTY

MANAGEMENT

INQUIRY: WHAT ARE OF THE STATE HAS THE HIGHEST

ELECTRICAL USAGE

09/12/2019

Friday, September 15, 2023

2618

GAGE,

ELIZABETH

NEEDS PAYMENT ASSISTANCE

09/13/2019

1267

KLAFT, GENE

INTERNET CONNECTIVITY ISSUES

08/26/2019

09/13/2019

2617

MESSENGER,

DENNIS

(WALK-IN) CITY OF BOISE SEWER BILL NEEDS ADJUSTMENT

BASED ON WATER LEAK

09/13/2019

604

HILL, JACI

LOT OWNER NOT BILLED FOR 27 YEARS AND THEN

RECEIVES BILLNIG

06/27/2019

09/13/2019

2587

JOHNSON,

GARY

REPEATED OUTAGES & PHANTOM PHONE RINGS

09/06/2019

09/13/2019

Friday, September 15, 2023