Corporate Social Responsibility Report FY 2023-24
Healthcare on the Path of
Precision & Purpose
12th Floor, Tower B, SAS Tower,
Medicity Sector 38, Gurugram – 122001
+91 124 3016500
www.lalpathlabs.com/csr.aspx
https://www.facebook.com/LalPathLabsFoundation
https://www.youtube.com/channel/UC58dkN64TjeTOKiOG-Pddpw
linkedin.com/in/lal-pathlabs-foundation-863ab2215
https://twitter.com/FoundationLal
Contents
Lal PathLabs Foundation 01
Vision, Mission and Values 02
CSR Policy, Strategy and Objectives 03
CSR Thrust Areas 04
CSR Governance 05
CSR Snapshot 06
Message from the Chairman 08
A Note from the Managing Director 10
CSR Programs Overview 12
CSR Programs 14
Skilling 15
Public Health 20
Healthcare Research 27
Program Evaluation 28
Events 32
CSR Report 2023-24 | 1
About Dr. Lal PathLabs Limited
Dr Lal PathLabs Limited continues to redene its robust infrastructure spanning across
India & globally, with current levels comprising of 275+ clinical labs (including the National
Reference Lab at Delhi and Regional Reference Lab at Bengaluru, Mumbai and Kolkata).
Further, we continue to build our patient service network with 5,100+ Patient Service Centres
and 10,900+ pick-up points, which are backed by strong manpower, which enables greater
efciency as well as prompt service & reach to our customers.
About Lal PathLabs Foundation
Lal PathLabs Foundation is the CSR arm of Dr Lal PathLabs Ltd and its subsidiary companies.
The Foundation envisions building a healthy nation by enabling access to high-quality, preventive
healthcare services. LPL Foundation contributes to healthcare and preventive healthcare services
in the country by making an impact on the underprivileged section of our society. To achieve this,
LPL Foundation is working with a focused approach, through its agship programs consisting
of Vocational Training and Skill Development in Healthcare. The purpose of the Foundation is
to create a pool of certied healthcare workers to bridge the gap in the availability of qualied
healthcare professionals and to provide sustainable livelihood for unemployed youth in rural,
remote and semi-urban areas of the country. Besides the agship programs, the other focused,
thematic area of the Foundation is Public Health which comprises of health education to
school children, awareness generation and preventive healthcare services, capacity building of
the community, linking them to government health services, adolescent healthcare, anaemia
management support to tuberculosis patients, geriatric care, water & sanitation and creating
employment opportunities among the skilled, unemployed youth by upskilling the unskilled,
in the rural and semi-urban areas.
CSR Report 2023-24 | 1
2 | Lal PathLabs Foundation
Vision
We envision to build a healthy
nation and improving the lives
of the community through
high-quality and preventive
healthcare initiatives.
Mission
To ensure improved health and well-being of communities by promoting preventive healthcare and investing in
programs, partnerships and ideas that spread awareness, take preventive action and diagnostic measures for the
communities we serve. We work in the areas of preventive healthcare, adolescent healthcare, geriatric care, public
healthcare initiatives, water & sanitation and creating employment opportunities in healthcare. Additionally,
Lal PathLabs Foundation shall endeavour to work closely with different stakeholders like NGOs, like-minded
organisations and the Government to achieve the outlaid intents for the communities we serve.
Values
Quality
Empathy &
Compassion
Ethics &
Integrity
AccountabilityCustomer First
2 | Lal PathLabs Foundation
CSR Report 2023-24 | 3
CSR Policy
At Dr Lal PathLabs, CSR is not simply
an add-on charity-driven initiative but
one that is based on a directive that the
company must play an indispensable
role alongside government, civil society
and communities to solve complex
development challenges of the country.
The Company believes in creating
value for its stakeholders, including the
underprivileged sections of the society,
and enabling this segment to lead a life
with dignity. To achieve this, the Company
continuously contributes towards building
capacities and creating resources for the
marginalised people in society.
Details of the policy can be downloaded at
https://uat-cdn.drlallab.com/pdf/csr.pdf
CSR Objectives
CSR Strategy
Inclusive Growth
Inclusive growth
through sustainable
livelihood
Quality
Healthcare
Quality healthcare in
rural & remote areas
Spirit of
Volunteering
Participate in
community initiatives
LPL Foundation’s CSR strategy’s core lies in working towards a healthy nation by making available preventive healthcare services
to the most marginalised segments including rural, poor, aged, and disabled members of the community across the country. LPL
Foundation disseminates knowledge and facilitates employment and capacity building of marginalised communities, helping
them contribute to the healthcare delivery sector while they build their livelihood in the sector.
CSR Report 2023-24 | 3
4 | Lal PathLabs Foundation
CSR Thrust Areas
Skilling
• Phlebotomist training for
employment of youth.
• Provide quality diagnostic
solutions in tier II & III areas.
• Establish service link
between rural patients
& service providers.
• Bridge the gap of
availability of qualied
paramedical staff in rural
areas.
Public Health
• Build awareness on healthcare &
preventive healthcare in marginalised
communities (rural remote/semi urban)
• Provide linkages for marginalised
communities to government health and
community programs.
• Work alongside government and
communities for disease prevention.
• Ensure healthcare support to
marginalised, underserved and
specially-abled members in rural
areas.
Others
• Program agility to address immediate
needs of society.
• Support to special causes based on
adhoc needs.
• Work with government agencies
in response to nation’s call for
interventions.
Research
• Partnership with IIM-A for healthcare
research.
• Set up a chair namely “Dr Lal PathLabs
Chair in Healthcare”.
• Create thought leadership in the
diagnostic services & healthcare sector.
CSR Thrust
Areas
CSR Tenets
Our CSR tenets spring forth from two pillars
- Healthcare and Preventive healthcare.
Healthcare
• A healthy nation
• Skilling for employment in
healthcare delivery
• Healthcare knowledge &
technology to the marginalised
Preventive Healthcare
• Education
• Preventive healthcare services
and hygiene
• Connect community with
healthcare service providers
Beneciary Prole
• Unemployed youth
• Women, children, adolescents and
senior citizens
• Persons with special needs
• Socially and economically backward
communities
• Rural communities
CSR Report 2023-24 | 5
CSR Governance
CSR Committee
(Hony) Brig. Dr. Arvind Lal
Dr. Om Prakash Manchanda
Mr. Harneet Singh Chandhoke
Mr. Sunil Varma
Mr. Arun Duggal
Chairman
Member
Member
Member
Member
(Hony) Brig. Dr. Arvind Lal
Dr. Om Prakash Manchanda
Mr. Manoj Garg
Chairman
Managing Director
Group CHRO
Management Team
Mr. Rajesh Singh
Mr. Anand Singh
Mr. Pankaj Issar
Ms. Shivani Tripathi
GM- CSR
Sr. Executive - CSR
Dy. Manager - CSR
Asst Manager - CSR
CSR Team
2
CSR Committee
Meetings
100%
Attendance
CSR Roadmap/milestones
Driving
Precision &
Purpose
Bringing precision to
patient care through
technology adoption in
operations & CSR program.
Sensitizing our employees and
building a culture of societal
responsibilities through
corporate volunteering.
Taking healthcare to the
marginalised; capability building
within the communities for
healthcare access in rural areas.
Driving our purpose
through sustainable
employment generation in
the healthcare sector.
Bridging inequities in
availability of quality
health services in the
rural areas.
1
3
4
5
2
(From 1 April 2023 till 20 Aug 2023)
(From 1 April 2023 till 20 Aug 2023)
(From 21 Aug 2023 till date)
6 | Lal PathLabs Foundation
CSR Snapshot
Financial
2019-20
5.23
2020-21
5.74
2021-22
6.61
2022-23
7.89*
2023-24
8.44
CSR budget
(2023-24)
(Rs crores)
CSR Actual
spends
(2023-24)
(Rs crores)
Spend Allocation (%)
Skill
building
Public health
& others
8.30 8.44 74.43 25.57
Impact
Training & Placement
Phlebotomists
certied in
2023-24
2700+
Phlebotomists
placed in
2023-24
2200+
Phlebotomists
certied since
inception
7600+
Phlebotomists
placed since
inception
6000+
Employee Volunteering (2023-24)
Training Infrastructure
Per capita
volunteering
rate**
Total
volunteering
hours
2230 0.56%
No. of
volunteers
230
Volunteering
rate*
9.70%
Total
phlebotomist
training centres
16
*total volunteering hours/total volunteers ** total volunteering hours/total employee strength
(Rs crores)
*Rs 0.30 crores spent subsequently
CSR Report 2023-24 | 7
Reach
19+ 42+ 82 Lakhs+
20.50 Lakhs+ 61.50 Lakhs+
States
covered till date
Locations
reached till date
Beneciaries
Direct beneciaries
reached
In-direct beneciaries
reached
Our Footprints Until 2024
19+ States covered till date
42+ Locations reached till date
82 Lakhs+ Beneciaries
Chandigarh
Jammu and Kashmir
Panipat
Delhi
Haryana
Agra
Moradabad
Nuh
Gurgaon
Dehradun
Shimla
Lucknow
Kanpur
Gorakhpur
Varanasi
Patna
Kolkata
Guwahati
Tripura
Manipur
Arunachal Pradesh
Gwalior
Nagpur
Karimnagar
Andhra Pradesh
Pune
Kolhapur
Visakhapatnam
Chennai
Bengaluru
Indore
Bhopal
Jabalpur
Vadodara
Ahmedabad
Udaipur
Mumbai
Jaipur
Mathura
Meerut
8 | Lal PathLabs Foundation
¹Axis Capital Healthcare report-Mar 2023
Message from the Chairman
Driving Precision and Purpose
The diagnostic services sector is still a highly fragmented
market with the organised sector’s market share at just about
17 %.¹ While the consolidation in the sector is imminent and
happening, we as major players have a greater responsibility
to bear. This responsibility is underpinned by the prospects for
supercharged growth for the Indian economy. It is imperative
that the country’s populace stays healthy to realise this growth.
Considering the majority of this populace is based in the rural
and semi-urban parts of the country, our presence in these
markets open a plethora of opportunities for us to serve these
communities. I am happy to note that we are doing this with our
business operations and CSR interventions.
Driving Precision through Technology
We have ensured precision in diagnostics and service
delivery by adopting cutting-edge technology today, in
preparedness for patient needs tomorrow. This has helped us
adopt technology holistically, across the operational chain.
End-to-end digitalisation of all our patient touchpoints has
brought us closer to our customers by way of personalisation
and customisation. We have done this through dedicated
applications for sample collection, logistics and service
delivery. We use machine learning and articial intelligence
to seamlessly interact and interpret data for greater patient
experience. This has enabled us to seamlessly interlink our
regional laboratories, patient service centres and pick-up points
across urban, tier II, tier III regions and beyond. Our laboratory
testing excellence has kept ahead of technology advancements
with genomics testing, AI-based specialty diagnostics for
advanced screening for certain cancers, rare diseases, organ
transplants, etc. We have also ramped up our hardware to
support digitalisation and get up to speed with our growth
and scale.
Driving Purpose through CSR
As a leading player in the diagnostics sector, we apply our
expertise to connect our services to people in semi-urban
and rural areas, through capacity-building in the rural areas,
bridging the gap in the availability of skilled professionals
to serve in the diagnostic sector and providing employment
opportunities. We have invested in CSR programs on preventive
healthcare measures, especially in the interiors of the country,
to generate awareness on good health, well-being and
prevention of non-communicable and communicable diseases.
Dr. Lal PathLabs’ business
strategy is built on the
premise that what is good
for the business ought to
be good for the people.
This rings true especially
for the diagnostic services
sector which is pivotal to
a majority of healthcare
interventions, health-
related decisions and
public policies.
CSR Report 2023-24 | 9
Living our Purpose
Our CSR programs target marginalised communities and address the following focus areas –
Skilling
Skilling and employment of youth to serve in the healthcare sector as phlebotomists.
Public Health
• Preventive healthcare campaigns, capacity building, telemedicine and connecting the community with healthcare service providers
in rural and remote areas.
• Comprehensive health education with a focus on non-communicable diseases, to promote healthcare awareness.
• Enhancing the effectiveness of Government healthcare programs through our support and reach, especially providing nutritional
support to TB patients under Ni-Kshay Mitra Program of the Ministry of Health & Family Welfare, Government of India.
• Reducing the gap in quality healthcare access to people with chronic diseases and communicable diseases.
• Providing medical intervention through partnerships and collaborations enabling access to quality healthcare for economically
challenged people.
• Supporting children with disabilities and their parents through the occupational therapy centres, to make them independent and
bring about normalcy in their lives.
Healthcare Research
• Creating thought leadership in healthcare by taking a multi-pronged approach through healthcare research by establishing a
professorial chair at IIM-Ahmedabad.
Our social interventions for the community address key Sustainable Development Goals (SDGs) and we have attempted to bring
about healthcare equity among a diverse group of beneciaries.
Our CSR efforts bring a wholeness to our business purpose,
the two we believe, are truly interlinked.
At Lal PathLabs Foundation, we have successfully lived our
purpose through unique CSR interventions by creating a pool
of phlebotomists from rural areas, leveraging our digitalising
efforts for telemedicine and healthcare linkages, strengthening
public health centres in the rural areas by working alongside
healthcare ofcials, and most of all, rising to the nation’s call
whenever the need arises.
Our CSR efforts bring a wholeness to our business purpose, the
two we believe, are truly interlinked. I thank our teams who are
driving LPL Foundation’s agenda. I do hope to continue with full
steam to transform the lives of people in rural and economically
backward societies, bringing about good health and well-being
to where it matters most.
Yours sincerely,
(Hony) Brig Dr. Arvind Lal
Executive Chairman
10 | Lal PathLabs Foundation
I am happy to say that we got a lot of things right in our CSR
delivery and we will continue to strengthen and scale the same
so that we touch more people by bridging the gap in healthcare
requirements. Our multi-stakeholder approach to CSR program
delivery has proved to be a holistic one, as corroborated by the
external, third-party evaluation of some of our programs. In the
coming years, we plan to scale those that are adding value to
our beneciaries and change course in some others where we
can drive more value. Our ultimate goal is to touch upon those
segments that have hitherto not been covered by other such
CSR initiatives.
The LPL Foundation has aimed to bridge the gap in the
healthcare sector in rural areas and link special segments
from marginalised communities to quality healthcare. Our
beneciaries include unemployed youth in semi-urban/rural
areas, children with special needs, adults with disabilities,
women’s health targeting adult and adolescent females to
manage anaemia, patients from marginalised communities with
chronic diseases and communities in far-reaching areas with
no access to healthcare. We have also focused on preventive
healthcare through our awareness campaigns extending from
young children to adults.
Achieving our Purpose
Our carefully crafted CSR programs have positively impacted
our beneciaries in the remote areas of the country. We had our
feet on the ground in rural areas and served as an essential link
for people in these regions to mainstream healthcare.
Skill Development and Employment
Our agship program on Skilling reduced unemployment
and bridged the gap in the availability of trained healthcare
professionals, through education, training, and placement of
2200+ youth as phlebotomists in FY 2023-24. This program
has reached 9 states, 1 union territory and 16 locations in the
country, training and certifying 7600+ youth and providing
placements for 6000+ youth since program inception.
Dear Stakeholders,
It has indeed been a long and
arduous journey as we step
into the new nancial year and
we think long and hard about
all the things we did very well
and those that we hope to
do better. LPL Foundation’s
journey is one of being on the
path of its purpose even as
we grow by leaps and bounds
in the healthcare diagnostics
business.
A Note from the Managing Director
The Path of Purpose with Healthcare
CSR Report 2023-24 | 11
Public Health Initiatives
LPL Foundation worked with Government health ofcials
in Nuh district to eliminate TB, a communicable disease, by
providing nutrition kits to all the 1900+ TB patients in the
district currently being treated. We enhanced the efcacy of the
program through widespread campaigns, creating awareness of
communicable diseases.
Health Camps and Diagnostic Outreach
Programs
We reached about 120 villages through diagnostic outreach,
health camps, telemedicine, home remedies for minor ailments
and awareness of preventive health measures through the
Arogya Resource Centres by training and empowering on-
ground healthcare workers (Swasthya Sevika) from within the
villages.
Healthcare Access and Affordability
The healthcare need for specialised therapy for differently-
abled children is being provided to about 45 children to
mainstream them through occupational therapy which includes
the training of parents to manage such children.
Persons with disabilities were provided with prosthetic limbs to
help them lead a life of self-sufciency. 90 such persons were
assisted and 30 more have been identied.
We established a sustainable support system for the provision
of essential medicines for 2500+ patients undergoing
orthopaedic and cancer treatment.
Reducing the gap in healthcare access, about 1600+ patients
with renal disease, hailing from marginalised communities were
provided with dialysis treatment.
Initiatives for Preventive Healthcare
Inuencing young minds to focus on good health and
awareness, 18 schools and 2900+ children were targeted under
a Comprehensive School Health Program with a focus on
non-communicable diseases including training of 30+ teachers
on imparting health education to the children.
Partnerships & Collaborations
As a leading diagnostics service provider, we remain at the
forefront of research and innovation. Our investment in
advanced technologies in diagnostics and collaboration with
research institutions reects our commitment to advancing
diagnostic capabilities and contributing to medical science. The
healthcare research initiative launched in 2022-23 through
a partnership with IIM-Ahmedabad, established a Chair in
Healthcare Research at the prestigious institute. The program,
currently in the third year, supports research to provide insights
into niche areas of healthcare that require special attention
such as policy frameworks, socio-economic interventions, etc.
Program Evaluation
In the nancial year 2023-24, we conducted a third-party
project evaluation by an internationally reputed audit rm
of our agship program in the focus area of ‘Skilling’ and the
Comprehensive School Health Program in the focus area of
‘Public Health’. The auditors’ (KPMG) conclusions on the ‘LPL
Academy for Laboratory Medicine – Phlebotomist Training”
highlighted the numerous strengths of the program in terms
of program efcacy, impact, sustainability and high scores in
key program objectives which included SRoI (Social Return on
Investments) such as placement certainty (94 %) and improved
quality of life for trainees (92%) due to the intervention**(Refer
detailed section on Program Evaluation). The suggested
improvements to enhance the program will be duly considered
and implemented in the following years.
By fostering a culture of innovation, we strive to play a pivotal
role in shaping the future of healthcare. Concurrently, the LPL
Foundation has made inroads in reaching healthcare to the
rural areas that form the heart of India. We hope to traverse
this path of purpose with greater determination in the years to
come. This optimism is made possible, thanks to the uninching
support of our implementation partners, employees, and our
CSR teams.
Yours truly,
Om Manchanda
Managing Director
Our carefully crafted CSR programs have positively impacted our beneciaries in
the remote areas of the country. We had our feet on the ground in rural areas and
served as an essential link for people in these regions to mainstream healthcare.
12 | Lal PathLabs Foundation
CSR Programs Overview
Project name Activity Schedule VII listing Location Development sector(s) Implementation
Skilling
LPL Academy for Laboratory Medicine-
Phlebotomist Training
Skill development & employability as
phlebotomists
ii
Lucknow, Gorakhpur, Varanasi, Meerut (UP), Jaipur, (Rajasthan),
Rohini (Delhi), Indore, Gwalior (MP), Pune, Nagpur, Kolhapur
(Maharashtra), Vizag (AP), Karimnagar (Telangana), Dehradun
(Uttarakhand), Chandigarh (UT), Guwahati (Assam)
Vocational training in
healthcare
B-ABLE Foundation and
Lok Bharti Education Society
Public
Health
Comprehensive School Health Program
(CSHP)
Health education for school children
& their teachers
ii
Delhi NCR & Tri-city Chandigarh Public Health Child Eye
Life Skills Development for Differently-abled
Children
Occupational & physiotherapy for
specially-abled
ii
Indore Public Health Sri Sarda Math, Indore Branch
Nutritional Support to TB Patients
(Ni-kshay Mitra)
Nutritional support to TB patients for
TB eradication
i
Nuh, Haryana Public Health
Society for Participatory
Integrated Development (SPID)
Arogya Resource Centre
Community health program, health
awareness, preventive health services
and capacity building
i Kanpur, Agra & Mathura Public Health Arogya Foundation of India
Madhav Srushti
Renal disease -healthcare & preventive
healthcare and dialysis in the
marginalised community
i Indore Public Health Sri Guruji Sewa Nyas
Comprehensive Menstrual Health Solution
to Urban Slum Girls and Women in Mumbai
(Maharashtra)
Menstrual hygiene management in urban
slums
i
Mumbai Public Health- Women’s Health
Grameen Pragati
Foundation
To Provide Medicine Support to
Underprivileged Patients
Medicine support to the cancer
& orthopaedic surgery patients
i
Vadodara Healthcare support Hari Om Seva Trust
Prosthetic Support and Awareness Program
for People with Physical Disability
Rehabilitation of disabled persons i
Indore
Disability management for
adults
Arihant Charitable Trust
Healthcare
Research
Establishing a Professorial
Chair in Healthcare
Research in healthare ix
Ahmedabad Research (Healthcare) IIM Ahmedabad
CSR Report 2023-24 | 13
Project name Activity Schedule VII listing Location Development sector(s) Implementation
Skilling
LPL Academy for Laboratory Medicine-
Phlebotomist Training
Skill development & employability as
phlebotomists
ii
Lucknow, Gorakhpur, Varanasi, Meerut (UP), Jaipur, (Rajasthan),
Rohini (Delhi), Indore, Gwalior (MP), Pune, Nagpur, Kolhapur
(Maharashtra), Vizag (AP), Karimnagar (Telangana), Dehradun
(Uttarakhand), Chandigarh (UT), Guwahati (Assam)
Vocational training in
healthcare
B-ABLE Foundation and
Lok Bharti Education Society
Public
Health
Comprehensive School Health Program
(CSHP)
Health education for school children
& their teachers
ii
Delhi NCR & Tri-city Chandigarh Public Health Child Eye
Life Skills Development for Differently-abled
Children
Occupational & physiotherapy for
specially-abled
ii
Indore Public Health Sri Sarda Math, Indore Branch
Nutritional Support to TB Patients
(Ni-kshay Mitra)
Nutritional support to TB patients for
TB eradication
i
Nuh, Haryana Public Health
Society for Participatory
Integrated Development (SPID)
Arogya Resource Centre
Community health program, health
awareness, preventive health services
and capacity building
i Kanpur, Agra & Mathura Public Health Arogya Foundation of India
Madhav Srushti
Renal disease -healthcare & preventive
healthcare and dialysis in the
marginalised community
i Indore Public Health Sri Guruji Sewa Nyas
Comprehensive Menstrual Health Solution
to Urban Slum Girls and Women in Mumbai
(Maharashtra)
Menstrual hygiene management in urban
slums
i
Mumbai Public Health- Women’s Health
Grameen Pragati
Foundation
To Provide Medicine Support to
Underprivileged Patients
Medicine support to the cancer
& orthopaedic surgery patients
i
Vadodara Healthcare support Hari Om Seva Trust
Prosthetic Support and Awareness Program
for People with Physical Disability
Rehabilitation of disabled persons i
Indore
Disability management for
adults
Arihant Charitable Trust
Healthcare
Research
Establishing a Professorial
Chair in Healthcare
Research in healthare ix
Ahmedabad Research (Healthcare) IIM Ahmedabad
14 | Lal PathLabs Foundation
CSR Programs
in FY 2023-2024
14 | Lal PathLabs Foundation
CSR Report 2023-24 | 15
Skilling
The lack of skilled workers in the healthcare sector and the lack
of job opportunities for youth in remote locations is an area that
the LPL Foundation has successfully addressed with its Skilling
Program. With Government sponsored insurance schemes
penetrating remote areas, diagnostic service delivery is the need
of the hour, as a majority of medical interventions are based
on diagnostic interventions. LPL Foundation trains youth as
phlebotomists and laboratory technicians from within the rural
areas so that they can serve as linkages for healthcare access to
communities that are still under-served in the rural and semi-
urban regions.
The Academy for Laboratory Medicine is currently established
in 16 centres across 9 states & 1 Union Territory in the country.
The centres are afliated to the National Skill Development
Corporation (NSDC) and certication is provided by the Health
Sector Skill Council (HSSC).
Flagship program
LPL Academy for Laboratory Medicine – Phlebotomist Training
Program goal
• Bridge the gap in the need for skilled workers for
delivering healthcare services in rural, remote and
semi-urban areas.
• Provide skilling and enable employability for rural
youth to serve as the last mile link in healthcare
access in rural areas.
Objective
• Provide dignied and sustainable
livelihood to the unemployed youth
through rigorous training as phlebotomy
technicians.
Beneciaries
• Underprivileged, unemployed youth between
19 to 35 years of age from rural, remote and
semi-urban localities.
Implementation partners
• B-ABLE Foundation
• Lok Bharti Education Society
Overview
16 | Lal PathLabs Foundation
Chandigarh
Delhi
Dehradun
Lucknow
Gorakhpur
Varanasi
Guwahati
Gwalior
Nagpur
Karimnagar
Pune
Kolhapur
Vizag
Indore
Jaipur
Meerut
7600+
(from inception till
March 2024)
Certied
6000+
(from inception till
March 2024)
Placements
2700+
Certied in FY
2023-24
2200+
Placements in FY
2023-24
9 states
1 Union Territory
16 locations
Successful placement of all
certied phlebotomists in
FY 2023-24
82%
Placement for female
candidates trained in
FY 2023-24
80%
Female candidates
trained in
FY 2023-24
54%
Program Impact
Training Centres as of FY 2023-24
CSR Report 2023-24 | 17
Employment Generation in the Healthcare Sector
“My experience with the
phlebotomist course was
good & gave me technical
knowledge in pathology. This
has prepared me for the future.
I now lead a respectable
life with a permanent job in
the medical eld. This job
is reliable even in adverse
economic conditions.”
Arti Patidar
“Thanks to the LPL Foundations
Phlebotomist course, I am
now employed at a diagnostic
centre in Indore. I will always
be grateful to Lal PathLabs
Foundation for giving me a
direction in life and helping me
towards dignied living.”
Kajal Soude
“My father is a tailor and
I needed to support him
economically. With the
Phlebotomist Skilling Program,
I hope to make a career in the
healthcare sector. Thanks to
the team’s efforts, I am now
employed at Govt. Hospital in
Indore, on a regular monthly
income.”
Kushi Pal
Indore
“ My father is a daily wage
earner and not in very good
health. I aspire to pursue
a career in the healthcare
sector but I needed to get
employment to support
my family. I joined the
Phlebotomist Skilling Program.
I am now employed at a
leading diagnostic centre,
thanks to the support of LPL
Foundation.”
Sai Kumar Vorugant
“Sai Durga Chukka, always a bright and
hardworking student, dreamed of a
successful career. Seeing her hardworking
mother’s struggles to support her since
childhood, she was determined to stand
by her. After completing her Higher
Secondary Certicate in Science, Sai Durga
was looking for opportunities in the
healthcare sector. She eagerly joined the
Phlebotomist Skilling Program and gained
extensive exposure through training and
faculty support at the Academy. With
support from the Lal PathLabs Foundation
and her own hard work and dedication,
she is now gainfully employed and is able
to provide nancial support to her mother,
even as she pursues her dreams.”
Sai Durga Chukka
“ I live in Krishnapuram, near
Visakhapatnam. I lost my father at
a very young age and my mother
has been supporting me as a daily
wage earner ever since. I was eager
to ease the responsibility on her as
well as pursue a career in healthcare.
I enrolled in the phlebotomist
certication course and was thrilled
to receive a stipend even during
my on-the-job-training. Now I am
employed in a leading hospital in
Visakhapatnam and I am able to
support my mother.”
Vanaja Vabbalareddy
Visakhapatnam
18 | Lal PathLabs Foundation
Lucknow Kolhapur
Jaipur
“My goal is to work in the
healthcare sector and to become a
good person, helping patients. I got
to know about the Phlebotomist
Skilling Program through social
media and I enrolled in the
program. Today I am gainfully
employed, I am condent,
independent and self-made,
thanks to the LPL Foundation’s
skilling program.”
Vanshika Rathore
“After completing my 12th, I could
not pursue higher education due
to nancial constraints. I heard
about the Phlebotomist Skilling
Program through a friend and
enrolled. Today, I am employed in
Kathipura, I am independent and
have resumed my higher studies.
My deepest thanks to
LPL Foundation.”
Chaitan Pratap Sisodiya
“I hail from Ballia, Lucknow
district, and I am part of a large
family with many siblings. Faced
with the nancial responsibilities
of a large family, I enrolled in
the phlebotomist program. I am
currently earning Rs 17,000 in a
reputed hospital. I am supporting
my siblings and I am also
pursuing higher education.”
Maya
“I come from a large family in the
Rae Bareilly district. The income
from agriculture was not enough
to sustain us. I enrolled in the LPL
Foundation’s phlebotomist program.
At the onset of on-the-job training,
I received placement in a reputed
lab in Lucknow. My dedication and
hard work, has paid off.”
Lakshmi Devi
“I come from Panutre Tal,
Gaganbawada, a village in Kolhapur
district. My father was the only earning
member of a family of 6. I enrolled in
the Phlebotomist Skilling Program and
I believe there is a positive difference
in me before and after the program.
I am now employed at a diagnostic
laboratory. If you want to achieve
something in life and support your
family, this is the best course.”
Ganesh Dyandev Patil
“ I come from Kale taluka,
Gaganbawaba district, Kolhapur. I
joined this course to get employed
and support my family. I got a
placement after completing the
course and I am also supporting
myself through higher studies”.
Shruti Shivaji Kamble
CSR Report 2023-24 | 19
VaranasiNagpur
“ My journey from Sakoli, Bhandara
District, is all about seizing
opportunities and continuous
learning. I heard about the
Phlebotomist Skilling Program
through Whatsapp and I took the
opportunity. My message is simple
-Grab employment opportunities
early and invest in continuous
learning and development. This,
I believe, is the key to unlocking
success and fullment in life.”
Apurva Rewatkar
“I belong to a lower middle-class
family from Itwari, Nagpur. I came
to know about the Phlebotomist
Skilling Program through an
advertisement and enrolled
in it. The program honed my
employability skills and I am now
employed at a diagnostic laboratory
in Mahal, Nagpur. I am now able to
support my family.”
Pawan Shirsikar
“I am the daughter of a farmer and I
come from Saraiya, Rajgarh, Mirzapur,
Uttar Pradesh. Though eager to support
my family, I lacked the necessary
skills to secure a job. I enrolled in the
Phlebotomist Skilling Program. Despite
the challenge of living away from my
family for six months, I carried on with
determination. I am now employed as
a Phlebotomy Technician at a popular
hospital in Varanasi. Indeed, the program
exceeded my expectations and I am
grateful for the same.”
Arpita Singh
The phlebotomists
trained by the LPL
Foundation under its
agship program have
benetted participants
immensely by the
opportunities it
presented. The
trained and certied
phlebotomists have
reported good job
placements and
economic upliftment.
They also appreciated
the opportunity to
contribute to the
healthcare sector,
making their lives
more purposeful.
“I found myself at a crossroads after
completing my Intermediate level exams.
I am the son of a farmer from Ramnagar,
Varanasi. I enrolled in the Phlebotomist
Skilling Program in Durgakund, Varanasi,
as it promised job opportunities upon
completion. Sure enough, I was ooded
with offers for employment. I am
employed in Ravindrapuri, Varanasi. The
program improved my life and I am able
to support my family.”
Sajan Nirala
20 | Lal PathLabs Foundation
Public Health
1. Arogya Resource Centre (ARC)
Overview
The Arogya Resource Centres address the immediate
need for healthcare in remote villages by training and
empowering grassroots-level women as Swasthya
Sevikas. These women have a greater connection with the
communities and they assist the communities on basic
health. Regular health camps and preventive diagnostic
tests are conducted to identify the health issues in the
region and provide linkages to primary/tertiary healthcare
facilities. Awareness programs on rst aid, herbal
medicines for minor ailments, hygiene and sanitation
measures, address preventive health. Soak pits, composts,
and vegetable and herb gardens within the houses, are
aimed at providing hygiene and nutrition support. Through
telemedicine, health concerns are addressed by a qualied
healthcare professional such that health issues are
addressed at an early stage.
Program goal
• Provide primary & secondary healthcare within the
village clusters.
• Create healthcare awareness in the rural communities.
• Empower grassroots-level women to drive rural health.
Objective
• Provide linkages to rural communities with
government and private, secondary and tertiary health
facilities in cities.
• Create awareness on preventive healthcare, nutrition
and hygiene; address anaemia and malnutrition
through proactive interventions to prevent ailments.
• Training on rst aid and home remedies for common
ailments.
• Telemedicine support for healthcare.
Beneciaries
• Rural communities with no access to basic healthcare,
women and children.
Implementation partner
• Arogya Foundation of India
CSR Report 2023-24 | 21
18,000
families
Healthcare awareness
covered
18,000
families
Training on rst aid
563 schools
Awareness programs
in schools
10,000 families
reached
Health camps conducted
(annual and follow-up)
Sanitation
103
soak pits, 144 waste pits
& toilet use, hygiene awareness
covering 9,800 people
10,025
patients
Telemedicine reach
6,890 patients.
51% cured
Patients treated with
home remedies
Program Impact
Agra Dist.
Kanpur Dist.
Mathura Dist
30 villages
60 villages
30 villages
Edmatpur block
Bithoor & Maitha blocks
Nandgaon block
4
Sanches/
120
villages
Program reach
22 | Lal PathLabs Foundation
2. Madhav Srushti
Overview
This program provides state-of-the-art dialysis treatment
to underprivileged people aficted with renal disease
in rural areas, at affordable costs. The program includes
awareness programs to sensitise rural populations on
prevention of chronic diseases and life-style changes to
stay healthy.
Program impact
1600+ patients
Diagnostics & dialysis provided
2000+ people reached through
10 awareness sessions
Preventive care and awareness programs
Program goal
• Affordable healthcare and chronic disease awareness
among under-privileged segments
Objective
• Making high-cost renal disease treatments affordable to
underprivileged segments.
• Sensitise communities on preventive care and renal
disease outcomes
Beneciaries
• Underprivileged communities aficted with renal disease
in Indore
Implementation partner
• Sri Guruji Seva Nyas
CSR Report 2023-24 | 23
3. Nutritional Support to TB Patients – Ni-Kshay Mitra
Overview
LPL Foundation has supported the Government’s TB
Eradication Program by being a ‘Nikshay Mitra’ since
October 2022. This entails holistic support to the TB disease
management initiative by providing nutritional support
to aficted communities in the marginalised segments of
society. A healthy diet and awareness through counselling
are necessary for the medications’ efcacy and faster
recovery. People also need to be sensitised on the disease
as it is a communicable, infectious disease and educated on
the myths and fears that surround it. Towards this end, LPL
Foundation distributed nutritious food kits consisting of
nutrition-enhancing food staples, and protein-based foods
such as eggs, lentils, edible oil, etc. LPL Foundation worked
in collaboration with the Government ofcials of the District
Health Department in the region.
TB being an infectious disease, LPL Foundation conducted
extensive awareness programs in the communities and
for close family members of aficted patients. This was
aimed at ensuring the prevention of the spread of the
disease, removing misconceptions and fears associated with
the disease and ensuring patients are facilitated in their
recovery. These campaigns help to disseminate TB-related
information and foster a sense of understanding about
general health-related issues.
Program Impact
TB Patients reached:
Coverage - Increased from 1 block in FY 2022-23
to the entire district in FY 2023-24
persons supported since the program inception
2,146
persons supported
FY 2023-24
1,924
nutritional food staple kits were
distributed in FY 2023-24
11,544 10,000+
persons covered under the
awareness campaigns
Program goal
• Support India’s TB eradication program through
Ni-Kshay Mitra 2.0 initiative of Ministry of Health &
Family Welfare, Government of India
Objective
• Provide nutritional assistance for patients aficted
with tuberculosis for better disease management in
underprivileged communities.
• Sensitise communities on preventive care for TB and
connect them with Government healthcare service
providers.
• Work actively with health ofcials in the management
of TB.
Beneciaries
• Underprivileged communities undergoing treatment for
TB in Nuh (Mewat) district of Haryana.
Implementation partner
• Society for Participatory Integrated Development
Society (SPID)
24 | Lal PathLabs Foundation
4. Comprehensive School Health Program (
CSHP
)
Overview
The program entails conducting health education programs
for school children. The program focuses on life-style
related and non-communicable diseased covering nutrition,
hygiene, physical activity, disease concepts & general
health, training of teachers, and awareness sessions for
parents on health. The resultant research study is being
used as a basis for greater application of disease prevention
strategies across a diverse stakeholder group.
Program Impact
teachers trained
30+
18
schools covering
40
hours of awareness
sessions
children with
2924
Program goal
• Comprehensive health education for children in schools.
• Training of teachers on course curriculum.
Objective
• Preventive healthcare for non-communicable diseases
through education, knowledge and behaviour change
programs in schools.
Beneciaries
• Class VI and VII students in selected schools in Delhi-NCR
and Tri-city Chandigarh.
Implementation partner
• Child Eye
CSR Report 2023-24 | 25
5. Life Skills Development for Differently- Abled Children
Overview
LPL Foundation supports the project ‘Blossom’s
Occupational Therapy Centre’ to help manage differently-
abled children with various special needs providing
therapy to mainstream them and lead a more fullling
life. The interventions include occupational therapy,
physiotherapy, speech therapy, sensory integration and
other early childhood interventions to arrest further
deterioration. The focus of the program is to address those
children coming from families in the economically weaker
segments of society. The program facilitates the specialist
care that these children require for their development
leading to a better quality of life. The program also covers
special awareness programs for parents and caregivers
to better manage the health and well-being of these
children.
Program Impact
50
Children with various special needs provided therapy
Training and counselling are provided to their parents in managing disability
Indore, Madhya Pradesh
Location
Program goal
• Provide therapy to children with special needs and
lifestyle related diseases in marginalised communities
Objective
• Ensure professional development and therapy for
children with neuro-muscular disorders and life skills
for the management of special needs.
• Mitigate the high cost of management of children with
special needs.
• Awareness and training to parents/caregivers in the
management of differently-abled children.
Beneciaries
• Children from economically weaker sections of society
with cerebral palsy, autism, Down’s syndrome, ADHD,
muscular atrophy, learning disabilities, retardation, etc.
Implementation partner
• Sri Sarada Math, Indore Branch
26 | Lal PathLabs Foundation
6. Other Public Health Programs
Comprehensive Menstrual
Health Solution
Medical Assistance for
Underprivileged Patients
Prosthetic Support to Manage
Disability
Objective
Menstrual hygiene management in
urban slums.
Medicines support for orthopaedic
and cancer patients in
underprivileged communities.
Support people with disabilities
and help transition them to self-
sufciency.
Location
Slums in Parel, Worli, and Koliwada
in Mumbai
Vadodara, Gujarat Indore, Madhya Pradesh
Partner
Grameen Pragati Foundation Hari Om Seva Trust Arihant Charitable Trust
Overview
Conduct awareness programs in
schools and the broader community
to educate individuals on menstrual
hygiene; train and empower ASHA
workers to spread awareness
on mental health; availability of
privacy room for girls, distribution
of sanitary pads etc.
The program aims to make
reasonable or free medicines to
underprivileged patients requiring
orthopaedic and cancer surgery.
Through partnerships with
healthcare service providers.
The program identies and
provides prosthetic limbs
for disabled people from
underprivileged communitie
Impact
FY 2023-24
1600 girls provided with sanitary
pads.
15,000 individuals participated in
the Adolescent Reproductive Sexual
Health (ARSH) Awareness program
conducted via School Health Clubs.
2500 patients received nancial
relief by reasonably priced or free
medicines.
90 free prosthetic limb implants
were provided to disabled
individuals.
30 new candidates were identied
for implants through awareness
programs.
CSR Report 2023-24 | 27
Healthcare Research
Overview
The ‘Dr Lal PathLabs Chair in Healthcare’ was set up in 2022
at IIM-A with the efforts of the IIM-A Endowment Fund.
The project has several research projects initiated by Dr Lal
PathLabs and IIM-A, covering various topics –
Organ donation: This is a multi-stakeholder analysis of the
donor, receiver and the management of transplants.
Issues concerning marginalised communities :
• People Living with HIV (PLHIV) analyses the issues faced
by PLHIV in marginalised communities.
• Working with blind people analyses and explores
possibilities to include blind people in leadership roles.
• Research project in understanding the challenges of sex
workers.
Child Development delays: The project takes a milestone-
based approach to understanding child development delays
by developing a platform for mothers and parents.
Health &Wellness Centres(HWC): Initiated by DLPL in
Chattisgarh and Uttarakhand, the research project plans to
document the transformation of the erstwhile Public Health
Centres (PHC) which can serve as a template for other such
projects.
IT in healthcare: Scaling up of sustainable IT intervention
in public healthcare, the project has commenced with the
study for the implementation HER in Himachal Pradesh.
COVID 19 Vaccination in India: From labs to jabs: Scaling
up of Covid-19 Vaccination in India is a report that is under
development.
Online social support: Online social support exchange
among medical travellers in South Asia is a content analysis
of Facebook posts analysed into a structured report.
Program Impact
This is a collaborative project between DLPL and IIM-A. The initial phase of the program continues until 2025. The project
impacts several aspects of the healthcare industry and highlights some issues that have not been touched upon so far.
Program goal
• Establishing a Research Chair to build capacity in
the healthcare domain by bringing synergy among
professionals across the healthcare delivery chain,
thus reducing the gap in the quality of delivery
between public and private healthcare.
Objective
• Creating new knowledge, thought leadership
and research specic to healthcare
Beneciaries
• Research projects that benet professionals across the
healthcare value chain.
Implementation partner
• IIM- Ahmedabad
28 | Lal PathLabs Foundation
Program Evaluation
LPL Foundation’s agship program of vocational training under
the focus area Skilling and the Comprehensive School Health
Program under Public Health were evaluated by an independent
auditor, KPMG Assurance & Consulting Services LLP in the
FY 2023-24.
28 | Lal PathLabs Foundation
CSR Report 2023-24 | 29
Skilling: LPL Academy for Laboratory Medicine - Phlebotomist Training
Evaluation scope
Evaluation parameters
Assessment of the efcacy and
impact of the training offered
Assessment of change in income
and quality of life
Social Return on Investment (SRoI)
Identication and mobilisation
• Participant proling
• Candidate mobilisation
• Pre-program counselling
Program management
• Program and trainee management
• Trainee guidance and skilling
• On-the-job training (OJT)
Post-program
• Career development and placement
• Monitoring and evaluation
• Post-placement handholding
• Impact post-employment
Impact Assessment Metrics
(Key ndings from survey of sample size)
45% of respondents surveyed were BPL
(below the poverty line) candidates.
51% joined the program due to high placement record
and 49% due to program certication by authorized
bodies and schemes like NSDC and Skill India.
100% of participants completed OJT and found the
program to be Good and Very Good.
92% of respondents were provided options from
multiple employers indicating placement efciency.
92-93% of respondents reported positive impact in
personality, condence and soft skills.
91-93% provided positive feedback on course
content and training implementation.
92% were able to contribute to savings and household
expenses indicating a positive impact on quality of life.
99% of participants responded that they were
guided enough during OJT through guidance, feedback,
monitoring and follow-ups by the training centre
representatives.
59% of participants’ salary expectations were met.
30 | Lal PathLabs Foundation
Social Return on Investment (SRoI)
The SRoI quanties the value of the social impact of projects, programs, and policies. It examines
the social, economic, and environmental benets that arise from an intervention and assigns
a monetary value to the social and environmental benet that has been created by identifying
indicators of value that can be monetised. Our agship program’s SRoI provided a quantied
ratio of the nancial investment in the program to the quantied impact including the socio-
economic impact on stakeholders. This measure is the basis on which LPL Foundation plans to
scale up the program taking a multi-pronged approach, going forward.
The SROI ratio for the project is estimated at 5.41: 1.00 i.e. for every rupee 1 of investment by
the company, Rs 5.41 is the social value created and attributable to the program
SRoI ratio
5.41 : 1
A social return on
investment of 5.41x
of every rupee of
investment in the
program
Observations
Trainee retention – Observed difference in the percentage of
enrolled and certied candidates.
LPL Foundation enrolls about 15 to 20% additional
candidates to meet certication targets, serving as a buffer
for candidate dropout due to extraneous circumstances.
Need for further scale-up – Based on the assessment survey,
the program was found to be impactful. Given the need and
demand for phlebotomists, it is recommended to scale up the
program strategically.
LPL Foundation expects to scale up the program in the
coming years through a multi-pronged approach by
identifying like-minded partners and forming a consortium to
deliver the program in-line with the demand.
Challenges
Program strengths
Quality of trainers
and relevance of
the course.
Program impact
exceeded goals, serving
as a transformative
platform for trainees and
exceeding expectations
of participants.
Strong placement
success and
efciency.
Strong impact and
effectiveness of
alumni group.
Effective candidate
relationship
management.
CSR Report 2023-24 | 31
Organisation for Economic Co-operation and Development (OECD) under the Development Authority Committee (DAC) helps
nations address the millennial goals for developing countries. LPL Foundation’s CSHP was evaluated following the OECD DAC
criteria by KPMG.
Public Health: Comprehensive School Health Program (CSHP)
Evaluation parameters
Program evaluation was based on the OECD DAC criteria of Relevance, Coherence, Effectiveness, Efciency, Impact
and Sustainability.
Evaluation scope
Impact assessment metrics
Understand the performance of the CSHP.
Assess the knowledge, behavioural change,
responsiveness and perception of participants.
100% 80% 88% 100% 100% 100%
Relevance Effectiveness Impact Coherence Efciency Sustainability
Program strengths
• 73% students had understanding of diabetes as an NCD.
• 95% students had medium to high recall of topics that they learnt under the curriculum.
• 89% students found sessions inclusive and engaging.
• 86% students agreed that the topics were discussed with peers and family.
• 64% students were found to practice a healthier way of life which were taught in the CSHP.
Recommendations
• Increase class groups and include younger children in Class V to the present class groups.
• Increase the breadth of the curriculum to include menstrual health as the program targets adolescents.
• Expand the program to include a diverse class of schools for a greater reach of the program.
• Widen the delivery mode to include online and digital learning for greater coverage.
• Make the CSHP modules as part of the school curriculum and consider incorporating the program as part of
macro-level policy development.
32 | Lal PathLabs Foundation
Volunteering
Employee Volunteering (2023-24)
2230
Total
volunteering
hours
230
No. of
volunteers
9.70
Volunteering
rate*
0.56
Per capita
volunteering
rate**
Volunteering Programs
1. Daan Utsav, a festival of giving brought together
DLPL employees to volunteer by giving their time,
money, resources, or skills back to society. Programs
were also conducted through online awareness
campaigns with employee participation.
2. Online training by volunteers for the Phlebotomist
Training Program.
3. Online yoga and meditation sessions conducted by
volunteers for DLPL employees.
Viksit Bharat Sankalp Yatra
The LPL Foundation teams participated in the
Viksit Bharat Sankalp Yatra, conducted by Govt of
Haryana from 30 November 2023 to 10 December
2023, in Nuh District, Mewat. This was a campaign,
launched by Government of India to make people
aware on various development works. Our team
set up camps in over 22 Gram Panchayats to
participate in the campaign. The program ensured
awareness of Government of India schemes across
the country, reaching out to all Gram Panchayats,
Nagar Panchayats, and Urban Local Bodies.
World TB Day
The Lal PathLabs Foundation commemorated World TB Day.
The day was marked by awareness campaigns working with
various stakeholders including implementation partners,
CHC hospitals, medical ofcers, etc. A street play was
organised, that provided insights into tuberculosis (TB),
its causes, symptoms, diagnosis, treatment, and prevention
methods. The programs stressed the importance of early
detection, proper treatment adherence, and public health
interventions including vaccinations, in combating the
disease. The awareness programs covered about 550+
beneciaries in various hospitals.
Events
*total volunteering hours/total volunteers ** total volunteering hours/total employee strength
Corporate Social Responsibility Report FY 2023-24
Healthcare on the Path of
Precision & Purpose
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