1
Visa’s Zero Liability Policy protects you against unauthorized transactions processed by Visa. You must call the number on the back of your Card
immediately to report any unauthorized use.
2
Some fees may apply. Login to your account online or contact Cardholder Services for a full list of fees.
3
Standard messaging charges apply through your mobile carrier and message frequency depends on account settings.
4
The U.S. Bank Focus Card Mobile App is free to download. Your mobile carrier may charge access fees depending upon your individual plan. Web
access is needed to use Mobile App. Check with your carrier for specific fees and charges.
5
Businesses performing your reload may charge a fee. Cash reload services are provided by unaffiliated third parties. U.S. Bank is not responsible for
the product service or performance of the third party including the privacy policy, level of security and terms of use, which are different from ours.
U.S. Bank
Focus Card
Look for your card in the mail! For security, your card comes in a plain white
envelope with an Indianapolis, IN return address.
Activate your card and set up your online account by visiting www.usbankfocus.com.
Use Your Card
Make Purchases
Everywhere Visa debit cards are accepted.
Load and Reload
Add other employers, government benefits,
tax refunds or any other payment that offers
direct deposit.
Pay Bills Online
By visiting your billers’ websites and providing
your 16-digit card number and expiration date.
Get Cash
2
Get cash
2
at any ATM, at any bank or credit union
or get cash back with purchases at participating
merchants such as grocery or convenience stores.
Track Spending
Cardholder Website
Check balance, view recent transactions,
sign up for alerts and more.
Text and Email Alerts
3
Instant notification when money is added,
a purchase is made or when your card
balance gets low.
Mobile Banking App
4
Quickly see your account balance and
transaction history from your smartphone.
Get Started
See back for more
card features
The Focus Card is a reloadable, prepaid debit card issued by U.S. Bank. It provides an electronic option for
receiving your payments. It is not a credit card, but works similarly to other debit cards. Your payments will
automatically be direct deposited to your card and your funds are protected if your card is ever lost or stolen.
1
Additional Focus Card Features
Transaction Fees
Contact
The Focus Card is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. © 2015 U.S. Bank. Member FDIC.
Cash Back Rewards
Earn rewards simply by using your card at certain
stores and restaurants, after activating the offers that
you want – no promotion codes or coupons needed.
PayPerks
PayPerks is a rewards program that gives you
chances to win cash for learning about your Focus
Card. Learn about the perks of your card through
PayPerks’ quizzes and games. Plus, earn points
just for using your card. Each point earned is an
entry to win cash in our monthly sweepstakes!
Add A Card
Request a second card with access to your
account for a friend or family member.
Cash Reload Networks
5
In addition to payroll deposits, you can also
deposit cash to your card at thousands of retail
locations nationwide through GreenDot
®
Reload
@ the Register
or Visa
®
ReadyLink.
Savings Account
Create an interest-bearing savings account
without ever going to a bank.
Transactions With Fees
Out of Network ATM Cash Withdrawal $2.00
Out of Network ATM Declined Withdrawal $0.50
Out of Network ATM Balance Inquiry $1.00
International ATM Cash Withdrawal $3.00
International ATM Declined Withdrawal $0.50
International ATM Balance Inquiry $1.00
Card Replacement (standard 7-10 bus. days) $5.00
Card Replacement (expedited 2 bus. days) $15.00
Foreign Transactions 3% of transaction
Account Inactivity (after 90 consecutive
days of no activity)
$2.00/month
Paper Statement (if requested) $2.00/month
Purchases Free
Cash Back with Purchases Free
Teller Cash Withdrawal Free
Customer Service Free
In-Network ATMs
(U.S. Bank, MoneyPass & Allpoint)
Free
Alerts
Free
Free Transactions
877-474-0010 | usbankfocus.com
To learn more visit www.usbankfocus.com
1
Transactions are subject to limitations on the number and dollar amount of transactions performed each day.
2
Some fees may apply. Login to your account online or contact Cardholder Services for a full list of fees.
3
Standard messaging charges apply through your mobile carrier and message frequency depends on account settings.
4
The U.S. Bank Focus Card Mobile App is free to download. Your mobile carrier may charge access fees depending upon your individual
plan. Web access is needed to use Mobile App. Check with your carrier for specific fees and charges.
The Focus Card is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. © 2015 U.S. Bank. Member FDIC.
Pay Bills
You can visit your billers’ websites and provide your
16-digit card number and expiration date.
Track Your Spending
ONLINE
View account online at usbankfocus.com.
PHONE
Call Focus Cardholder Services at 877-474-0010.
(We accept relay calls)
TEXT/EMAIL
3
Sign up to receive email or text alerts when funds have been
deposited to your account or when your balance gets low.
ATM
2
Perform a balance inquiry at an ATM.
MOBILE BANKING APP
4
Search for “U.S. Bank Focus” in the App Store or Google Play.
U.S. BANK FOCUS CARD
USAGE GUIDE
Account Access
CALL 877-474- 0010
VISIT usbankfocus.com
Make Purchases
1
Your Focus Card can be used wherever Visa
®
debit
cards are accepted. There is no cost to make domestic
purchases in stores, over the phone or online.
Know your available balance.
Select “CREDIT” on the authorization machine.
Or select “DEBIT” and enter your PIN.
Get Cash
2
ATM
Enter PIN.
Select WITHDRAWAL from “CHECKING”.
BANK OR CREDIT UNION TELLER
Know your balance (the teller will not have access
to this information).
Ask for the amount you wish to withdraw
(you can’t go over your balance).
You may need to provide your ID.
CASH BACK
You can ask for “cash back” when you make purchases
at places like the grocery store or retail store.
Select “DEBIT” on the authorization machine.
Enter your 4-digit PIN.
Select YES” for cash back.
Enter the amount, press “OK”.
Set-up Online Banking For Your
Focus Card
For your first time on the US Bank Site:
1. Go to www.usbankfocus.com or download the
US Bank Focus app.
2. Watch the video.
3. Follow the easy steps below to set-up online
banking.
Select "First Time User
Login" on the website or
mobile app.
Enter your Focus
Card number
Enter your date of birth
and last four digits of
your social security
number
#1 #2 #3
Accept online
banking terms
and conditions
#4
These are the steps
Establish User
ID/password and
create your own PIN
Set-up
security
questions
Authenticate computer
ONLY if you are using
your personal device or
private device
#5 #6 #7
Provide email
address (required)
and set-up text
alerts (optional, but
recommended)
#8
You've now set-up your Focus Card!
Congratulations !
TIPS ON
AVOIDING FEES
Summary
With the U.S. Bank Focus Card
, you can easily avoid most of the common fees associated with using
your card by following these simple guidelines.
How to Avoid Fees
ATM Withdrawals
(Out-of-Network
*
)
Make Purchases: Instead of using cash for purchases, use your card
anywhere Visa
®
debit cards are accepted – in stores, over the phone,
online or pay bills. You can use your card for free to make everyday
purchases such as groceries, convenience stores, etc.
Cash Back with Purchases: You can ask for ‘cash back’ when making
purchases at places like grocery stores or retail stores. Select ‘DEBIT’ on
the authorization machine, enter your 4-digit PIN and enter the amount of
cash back you’d like. There is no fee to get cash back with purchases.
Bank Teller: Go into any Visa bank and ask the teller for a cash
withdrawal for up to the full amount available on your card. There are
no fees associated with withdrawing cash at any Visa bank.
In-Network ATMs: Withdraw cash for free at any U.S. Bank,
MoneyPass
®
or Allpoint ATM.
For the nearest fee-free ATM locations visit: www.usbank.com/locate,
www.moneypass.com or www.allpointnetwork.com
ATM Balance
Inquiries
(Out-of-Network
*
)
You can check your balance for free using any or all of the
following methods:
Online – View account online at www.usbankfocus.com.
Text/Email – Sign up to receive free email or text alerts when funds
have been deposited to your account or when your balance gets low.
(Standard messaging charges apply through your mobile carrier and
message frequency depends on account settings.)
Mobile Banking App – Search for “U.S. Bank Focus” in the App Store
or Google Play. (The U.S. Bank Focus Mobile App is free to download.
Your mobile carrier may charge access fees depending upon your
individual plan. Web access is needed to use the Mobile App. Check
with your carrier for specific fees and charges.)
Phone – Call Cardholder Services at 877-474-0010.
ATM – Perform a balance inquiry at a U.S. Bank, MoneyPass
or Allpoint ATM.
Fee Description How to Avoid
*Out-of-Network ATMs means any ATM that is not a U.S. Bank, MoneyPass or Allpoint ATM.
Inactivity Fee
Use your card at least once every 90 days
**
– receive a payroll deposit,
make a purchase or make a cash withdrawal. NOTE: the inactivity fee
is not assessed if your card balance is zero.
**
Or a longer period of time or never, as restricted under applicable state law
Monthly Paper
Statement
(If requested)
View your monthly statements for free online at www.usbankfocus.com.
To opt out of paper statements, call the number listed on the back of your card.
The Focus Card is issued by U.S. Bank National Association pursuant to a license
from Visa U.S.A. Inc. © 2015 U.S. Bank. Member FDIC.
Fee Description How to Avoid
Gas Stations: When purchasing gasoline at a gas station using the pay-at-the-pump option, a
maximum hold of $75 will be placed on your account to initiate your transaction. This amount will be
held until the actual transaction amount clears. If you do not want funds held while waiting for the
transaction to clear, please pay the cashier inside for your gasoline purchase. Payments made inside
clear for the actual transaction amount immediately.
Restaurants, Salons and Other Services: Prepaid Card transaction posting amounts may vary.
Most restaurants, salons and other services where you typically tip may temporarily add approximately
20% to your bill to cover the tip. Make sure your available balance can cover the 20% or your
transaction will be declined.
Hotels: When making travel reservations with a hotel or similar merchant, ask for the amount of the
authorization they will send to your account. These merchants may send an initial authorization amount
equal to your entire stay or rental period, plus taxes and incidentals, even though your actual purchase
will be weeks or months away.
Track your Balance: It is always important to know your balance before you make a purchase or
cash withdrawal and to keep track of your remaining balance after making these transactions.
Card Usage Tips:
Setting Up Your Savings Account
Log on to your Focus
Card at
www.usbankfocus.com.
Step 1
LOG ON
Step 2
SAVINGS
Accept savings terms and
conditions.
Enter your social
security number and
check the consent and
accept box.
Step 5
ACCEPT
You successfully opened
your savings account!
Now set-up your
Automatic Savings Plan!
Step 7
CONGRATULATIONS
Step 3
ACCEPT
Under "My Card
Features" select
Savings Account.
Step 4
VERIFY
Make sure the
information on the
page is correct.
Step 6
FUND
Enter $10 or more to
transfer immediately
from your Focus Card
to your savings
account.
Setting Up Your
Automatic Savings Plan
Schedule automatic transfers
to your savings account
(i.e., each payroll direct
deposit, 1st or 15th of the
month, or other deposits).
Step 1
SELECT
Step 2
AMOUNT
Save your automatic
savings selections.
Step 3
SAVE
Enter the amount for
each automatic
transfer.
August 2015 Page 1
Community Financial Resources Prepaid Debit Card Program June 2015
ID Verification Information & Instructions
Financial institutions must authenticate the identity of people applying for bank accounts or prepaid debit cards. Usually
this process requires nothing more than a Social Security number. Some applicants do not have sufficient personal data
on public databases that can be used to complete electronic authentication. These applicants must submit additional
documentation to complete the card activation process.
CFR will notify your site via email if you have card enrollees that need to provide additional ID. The following lists the
options to complete the ID Verification process.
1. Challenge Questions The cardholder may call Customer Service number 877-474-0010 or log-in to
www.usbankfocuscom and answer questions to complete the Identity Verification process.
2. Document Upload The cardholder may log-in to www.usbankfocus.com and upload identity verification
documentation from the Home Page.
Step 1: Scan a copy of the required Social Security Card or Temporary Social Security Letter(with stamp
from local Social Security Office)
Step 2: Scan a copy of ONE of the following Acceptable ID documents
Acceptable ID
U.S. State Driver’s License
U.S. Military Service ID
U.S. Passport
U.S. Alien Resident/Immigration ID
U.S. State ID
U.S. Birth Certificate
Mexican Matricula/Consular card
U.S. Bank cannot accept foreign issued passports/identification, Visa or Canada driver's license.
Step 3: Use the Upload function to securely send the files containing the ID copies.
3. Fax Fill out p.2 of this form and fax with the required documentation referenced above to 1-855-324-7481.
4. Mail Fill out p.2 of this form and Mail with the required documentation referenced above to:
Cardholder Services
Attn: ID Check/Verification Specialist
P O Box 551617
Jacksonville, FL 32255
August 2015 Page 2
Additional ID Documentation Request
Complete the requested information below. Be sure your name and date of birth matches your name and date of birth
used in applying for your social security number.
CARD ID________________________
Card ID : the 13-digit Direct Deposit Account Number assigned to the enrollment OR the 10-digit number on
the back left hand corner of the applicant’s card.
FIRST NAME___________________________LAST NAME__________________________________
U.S. STREET ADDRESS___________________________________________________
CITY________________________ STATE___________ ZIP CODE________________
PHONE NUMBER
(Primary number) _________________
DATE OF BIRTH____________
D o c u m e n t U p l o a d | P a g e 1
U.S. Bank National Association Confidential | January 8
th
, 2017
Document Upload
Feature Overview
S u m m a r y
Document Upload provides the ability to upload scanned documents for identity verification remediation to the cardholder
websites and client portals.
De s c r i p t i o n
The Document Upload feature provides an online method for users to upload required identity documentation directly
through the cardholder or client portals to assist cardholders with the identity verification process.
On the client portal, when a cardholder has not passed the identity verification process, a Document Upload button is
displayed on the Cardholder Information page. Clients are able to upload scanned documents based on the comments
in the ID Verification section. This section will specify which documents are needed for the verification process.
On the cardholder website, when a cardholder has not passed the identity verification process, a link to upload
scanned documents displays in the ID Verification Comments section.
Upon successful submission, an Identity Verification Specialist reviews and dispositions the uploaded documents
within four business hours.
Clients can review the Cardholder ID Verification Status Report via the client portal to determine if further steps are
required. Once a cardholder is verified, the Document Upload button will disappear from the Cardholder Information
page on the client portal and the ID Verification Comments section will be updated with a verified status.
Uploaded documents must be submitted in one of the following file formats: JPEG, PNG, GIF, or TIFF. The image size
cannot exceed 1,000,000 bytes.
B e n e f i t s
Uploaded files are automatically associated with the correct card account number.
o This provides a more accurate and efficient review of the identity verification documents.
o Cardholders are able to be cleared quickly so they can enjoy the full benefits of the card.
D o c u m e n t U p l o a d | P a g e 2
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C l i e n t E x p e r i e n c e
When a Cardholder has a pending or rejected Identity Verification status, the Document Upload button will appear under
Cardholder Information. The ID Verification Comments will indicate the necessary documents needed to complete the
verification remediation.
D o c u m e n t U p l o a d | P a g e 3
U.S. Bank National Association Confidential | January 8
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Clients can also check the Cardholder ID Verification Status Report:
Clients select the documentation type, choose a file, and upload the file for processing by clicking on the Upload button.
Cardholders can submit a scanned document with a non-expired photo ID and a separate document that meets the “Other
Forms of Identification” requirements at the same time.
Client Program Client Program Name CIP Status
First Name Last Name
Card
Status
Date ID
Checked
Registration
Date
IDV Notes
987651321 General Purpose Card ID Verification Pending 58 Claire Martin AC 02/25/2013 02/25/2013
ID Verification Pending -7 -
SSN and Name Verification
Needed
Cardholder ID Verification Status Report
Program ABCDEF
Card ID
1234567890
D o c u m e n t U p l o a d | P a g e 4
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, 2017
D o c u m e n t U p l o a d | P a g e 5
U.S. Bank National Association Confidential | January 8
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C a r d h o l d er E x p e r i e n c e
When a Cardholder has a pending identity verification status, information directing them to submit documentation to
authenticate their identity will appear under the “Identity Verification” tab on the Cardholder website. When the Cardholder
selects the link, a page is displayed with their status and information about providing the necessary identity verification
documentation. Cardholders can submit their documentation via the Document Upload tool, fax or mail. Documents must be
scanned and accessible from the computer in use.
D o c u m e n t U p l o a d | P a g e 6
U.S. Bank National Association Confidential | January 8
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, 2017
Cardholders select the documentation type, choose a file, and upload the file for processing by clicking on the Upload button.
Cardholders can submit a scanned document with a non-expired photo ID and a separate document that meets the “Other
Forms of Identification” requirements at the same time.
D o c u m e n t U p l o a d | P a g e 7
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0326330463
THE U.S. BANK FOCUS CARD™ CARDHOLDER AGREEMENT
(Effective 12/01/2014)
TERMS AND CONDITIONS FOR THE U.S. BANK FOCUS CARD
By activating, accepting and/or using the U.S. Bank Focus Card (“Card”), you agree to be bound by the terms and conditions
contained in this Agreement, which will govern your use of your Card. Your Card is issued by U.S. Bank National Association (“U.S.
Bank”), and your Card accesses your prepaid U.S. Bank Focus Card Account (“Account”). Your Card has the U.S. Bank and Visa
®
or U.S. Bank and MasterCard® brand marks. “You” and “your” means the person(s) who received the Card from U.S. Bank and are
authorized to use the Card as provided for in this Agreement. “We,” “us,” and “our” mean U.S. Bank, our successors, affiliates or
assigns. “Funder” means the organization providing the actual dollar value, “the funds” to your Card. Please read this Agreement
carefully and keep it for future reference. The laws of the state of Ohio govern the interpretations of this Agreement, without giving
effect to conflict of law principles thereof that may cause the law of another state to apply.
Your Card is a prepaid debit card. You will not receive any interest on the funds associated value stored on the Card. The funds are
insured by the Federal Deposit Insurance Corporation (“FDIC”) up to the maximum allowed by law. This Agreement contains an
arbitration provision (including a class action arbitration waiver). It is important that you read the Arbitration Provision section
carefully.
IMPORTANT INFORMATION ABOUT OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions
to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open
an account, we will ask for your name, street address (P.O. Boxes are not allowed under Federal law), date of birth, and other
information (including your Social Security or Tax Payer Identification Number) that allow us to identify you. We may also ask to see
your driver's license or other identifying documents when appropriate.
HOW TO USE YOUR CARD
1. You are able to use your Card to:
A. Pay for purchases at stores and businesses that have agreed to accept the Card (“point of sale transactions”).
B. Perform transactions at automated teller machines (ATMs).
C. Obtain cash over the counter at any bank or credit union that accepts the national association branding on your Card.
2. Activation; Use of Card, PIN and Terminal. You can activate your Card by calling us at 877-474-0010. During the activation
process, you will be provided with a Personal Identification Number (PIN), which you may use to make point of sale transactions and
ATM withdrawals. The Card and PIN are provided for your use and protection, and you agree to:
A. Make sure only you know your PIN do not write your PIN on your Card or tell anyone;
B. Use the Card, the PIN and any ATM as instructed;
C. Notify us immediately of any loss or theft of your Card or PIN; and
D. Pay for any purchases, cash withdrawals or other transactions made by you or anyone you allow to use your Card and/or PIN.
If you permit someone else to use your Card, we will treat this as your authorization for this person to use your Card and you will
be responsible for any transactions initiated by such person with your Card.
3. Loading Funds to your own Card; Direct Deposit. Depending on your program, you may be able to make cash deposits
through participating reload networks and receive automated clearing house (ACH) direct deposits from sources other than your
Funder. If these options are available on your Card you will receive information on available reload networks and ACH direct
deposits with your Card materials. Please note that if you reload your Card at reload networks, those networks may charge a fee
and/or set load limits that are lower than what we set. Terms as to what source (i.e. cash, check, or other) can be used to deposit to
the Account may be defined by each reload network. Generally, funds deposited through reload networks should be available no
later than the next business day, but timing and availability of deposits through reload networks depends on the reload network
completing the transaction.
FEES AND TRANSACTION LIMITS
4. Fees. Under some situations, you will be charged fees for using your Card. We will charge you and you agree to pay the fees and
charges (collectively “Fees”) described on the Schedule of Fees included with your Card. Fees are subject to change from time to
time. You will receive prior notice of Fee increases as required by applicable law. Fees will be deducted automatically from the Card
balance. Without limiting the generality of the foregoing, you agree that we may deduct an inactivity fee as permitted by law and
described in the Schedule of Fees. You may receive a copy of the current Schedule of Fees by calling us toll free at 877-474-0010.
THIRD PARTIES MAY ASSESS YOU TRANSACTION FEES IN ADDITION TO THE FEES ASSESSED BY U.S. BANK.
5. Transaction Limitations. Transaction limitations are displayed in the Fee Schedule included with your Card. For security
reasons there may be additional limits on the amount, number or type of transactions you can make using the Card.
HOW TO OBTAIN ACCOUNT INFORMATION
6. How to Obtain Account Information
A. You may obtain Card balances and review recent Card activity by calling 877-474-0010. This information, along with a 60-day
history of Account transactions, is also available on-line at www.usbankfocus.com. You also have the right to obtain a 60-day
written history of account transactions by calling 877-474-0010, or by writing us at Focus Card Services, PO Box 9127,
Minneapolis MN 55480.
B. Statements in electronic format will be made available during any month in which a transaction occurs. You will be able to view
statement information online at www.usbankfocus.com. The statement will describe all activity on your Card during the statement
period.
C. You may request to receive a monthly paper statement by submitting your request online at www.usbankfocus.com or by
contacting us by phone at 877-474-0010. Paper statements are not available during any month in which a transaction did not
occur. Paper statements will be mailed to the address your Funder provides to us. To change the address your statement is
mailed to, you must contact us by phone at 877-474-0010 or by mail at Focus Card Services, PO Box 9127, Minneapolis MN
55480.
D. You can get a receipt at the time you make any transfer to or from your Account using an ATM or point of sale terminal.
E. If you have arranged to have direct deposits made to your account, you can view your Account online at
www.usbankfocus.com or call us at 877-474-0010 to find out whether or not the deposit has been made.
7. Contact Information and Business Days and Hours. For general inquiries by mail, write us at: Focus Card Services, PO Box
9127, Minneapolis MN 55480. For service inquiries and/or to report your card lost or stolen, call 877-474-0010, 24 hours a day, 7
days a week. Our business days are Monday through Friday. Holidays are not included.
8. Mobile Alerts. You may elect to receive electronic notifications (“Alerts”) relating to your Account, by signing up online at
www.usbankfocus.com or by calling 877-474-0010. Alerts will be sent via SMS / text message to a mobile phone, handheld, or other
wireless device or by email as designated by you. This service allows you to request and receive certain messages about your
Account. You may elect to receive Alerts relating to specific transactions on your Account. Once you have logged in, you may
choose which Alerts you would like to receive, the account(s) to which the Alerts will relate, and a limited number of electronic
addresses (which electronic addresses may include email addresses and any devices accepting text messages) to which the Alerts
will be sent. You agree to notify us of any change to your electronic addresses in order to ensure continued delivery of your Alerts.
You may manage or delete your Alerts online at www.usbankfocus.com. Alerts will be sent each day, at various times, when
transactions occur that meet your specified criteria. You understand and agree that Alerts will not be sent on a “real time” basis, but
will rather be sent at the next scheduled delivery time after the specified transaction event occurs. We reserve the right to change
the frequency or timing of Alerts, at any time and from time to time. Alerts are not intended to replace your account statements or
any other communications we may provide to you regarding your Account. You are responsible for and must provide all telephone
and other equipment, software, and services necessary to receive Alerts. By providing us with your cellular phone number, you
consent to receiving SMS messages related to Alerts. Data and messaging charges from your telecommunications provider may
apply, and you are responsible for any such charges. In the event your enrolled mobile or cellular device is lost or stolen, you agree
to update your enrollment information and make the appropriate changes to disable the use of such devices. You understand that
there are risks associated with using a mobile device, and that in the event of theft or loss, your confidential information could be
compromised. We are not responsible for any failures on the part of your telecommunications, internet and/or email provider to
properly enable your receipt of Alerts.
IMPORTANT INFORMATION ABOUT USING YOUR CARD
9. Holds Upon Authorization. Transactions with some merchants - restaurants, car rental agencies, hotels, salons, mail-order
companies, cruise lines and pay-at-the-pump gas stations, for example - will authorize in an amount greater than your purchase.
These held funds will not be available for other purchases. The authorized amount will be held until the transaction posts to your
Card.
10.Split Transactions; Rescinded Transactions; Failure to Honor
A. If you do not have enough money on your Card to complete a particular transaction, you may split your purchases between
your Card and another credit or debit card or cash. If you do not know your exact balance, please call customer service at 877-
474-0010 to verify your balance prior to attempting to make a purchase.
B. If you authorize a purchase but do not make the purchase as planned, the authorized amount will be subtracted from your
Card balance for up to seven (7) days.
C. Neither we nor any other bank or business will be liable to you for failure to accept or honor the Card.
11. No ACH Payment/Transfer. Do not attempt to make an ACH payment/transfer out of your Account using the underlying
Account number of your Card (depending on your program, this number may be printed in your Card materials, but is separate from
the Card number which you use to make ordinary Card purchases). If you do so, we may close your Card and Account. The
underlying Account number is to be used only to enable ACH direct deposits into your Account (payroll direct deposits, tax refund
direct deposits, etc.).
12. Returns and Refund. If there is a problem or dispute with a purchase of goods or services, you must address it directly with the
merchant involved. Refunds and returns are subject to the merchant’s policies or applicable laws. If you are entitled to a refund for
any reason for goods or services obtained with your Card, you agree to accept credits to your Card in place of cash.
13. Payment. Each time you use your Card, the amount of the transaction will be debited from the Account. You may not be allowed
to exceed the funded balance available on your Card by any individual or series of purchases. Nevertheless, if you make a purchase
that exceeds the balance on your Card (an “Overdraft”), you will remain fully responsible for the amount of your purchase or
withdrawal that exceeded the balance available on your Card, and you agree to immediately repay to us for all overdrafts. If you fail
to do so, we shall have the right to initiate collection proceedings against you in compliance with applicable law. We reserve the right
to automatically debit overdrafts from any subsequent credits to the Card or any other account you have with us.
14. Using Your Card in a Foreign Country
For Visa Cards: You may use your Card for retail purchases at foreign (outside the United States) merchants and for cash
withdrawals from foreign ATMs that bear either the PLUS System or the Visa logo. Some merchant and ATM transactions, even
if you and/or the merchant or ATM are located in the United States, are considered foreign transactions under the applicable
Visa rules, in which case we will add the “foreign fee” described below to those transactions. We do not control how these
merchants, ATMs and transactions are classified for this purpose. The exchange rate in effect when the transaction is processed
may differ from the rate in effect on the date of the transaction or the date of the posting of the transaction to your Account. If you
use your Card at a merchant or an ATM that bears the Visa logo (and no PLUS System logo), the transaction will be processed
through the Visa system and will be converted into U.S. Dollars according to the applicable rules established by Visa from time
to time. For transactions processed through Visa, the foreign currency transaction will be converted to U.S. Dollars by multiplying
the amount of the foreign currency times (a) a rate selected by Visa from the range of rates available in wholesale currency
markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or (b) the government-
mandated rate in effect for the applicable central processing date. To the converted transaction we will add a “foreign fee” of up
to 3% times the resulting dollar amount. We may assess the “foreign fee” on all foreign transactions, even in transactions that do
not require currency to be converted. If you use your Card at an ATM that bears only the PLUS System logo (and no Visa logo),
the transaction will be processed through the PLUS System and will be converted into U.S. Dollars at the exchange rate
established, from time to time, by the operator of that ATM. To the converted transaction we will add a “foreign fee” of up to 3%
times the resulting dollar amount. If you use your Card at an ATM that bears both the Visa and PLUS System logos, the ATM
operator will determine whether to send your transaction over the Visa or PLUS System network using such network’s respective
currency conversion rules then in effect (as explained above).
For MasterCard Cards: You may use your Card for retail purchases at foreign (outside the United States) merchants and for
cash withdrawals from foreign ATMs that bear either the Cirrus or the MasterCard Acceptance Marks. Some merchant and ATM
transactions, even if you and/or the merchant or ATM are located in the United States, are considered foreign transactions under
the applicable MasterCard rules, in which case we will add the “foreign fee” described below to those transactions. We do not
control how these merchants, ATMs and transactions are classified for this purpose. If you use your card at a merchant or ATM
that bears these Acceptance Marks, MasterCard International Incorporated will convert the transaction into a U.S. Dollar amount
using its currency conversion procedure. The currency conversion rate used by MasterCard International to determine the
transaction amount in U.S. Dollars is generally either a government mandated rate or a wholesale rate determined by
MasterCard International for the processing cycle in which the transaction is processed. To the converted transaction we add a
“foreign fee” of up to 3% times the resulting dollar amount. We may assess the “foreign fee” on all transactions in which the
merchant is located in a country other than the U.S., even in transactions that do not require currency to be converted.
15. Other Terms. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs
of any clearinghouse or other association involved in transactions. Your Card may not be used for any unlawful purpose. You agree
that you will not use your Card for internet-gambling or any transaction that is illegal under applicable law. We do not give up our
rights by delaying or failing to exercise them at any time. If any term of this Agreement is found by a court to be illegal or
unenforceable; all other terms will still be in effect. From time to time, we may monitor telephone calls you make to us or our agents.
16. Contact in the Event of Loss, Theft or Unauthorized Use. If you believe your Card or PIN has been lost or stolen or that
someone has transferred or may transfer money from your Card without your permission, call us toll free, 24 hours a day, 7 days a
week at 877-474-0010 or write to us at Focus Card Services, PO Box 9127, Minneapolis MN 55480. If your Card has been lost or
stolen, we will close your Card to keep losses down.
17. Your Liability for Unauthorized Transactions
A. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen or if you believe than an electronic fund transfer
has been made without your permission. Telephoning us is the best way of keeping your possible losses down. You could
lose all the money on your Card. If you tell us within two business days after you learn of the loss or theft of your Card or
PIN, you can lose no more than $50 if someone used your card without your permission. If you do NOT tell us within two
business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from
using your Card without your permission if you had told us, you could lose as much as $500.
B. Also, if your statement or transaction history shows transactions that you did not make, including those made by card, PIN
or other means, tell us at once. If you do not tell us within 60 days after the earlier of the date you electronically access
your Account, if the transaction could be viewed in your electronic history, or the date we sent the first statement or
transaction history on which the unauthorized transfer appears, you may not get back any money you lost after the 60
days if we can prove we could have stopped someone from taking the money if you had told us in time.
C. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
18. Your Right to Dispute Errors
A. In case of errors or questions about your Card, call 877-474-0010 or write to Focus Card Services, PO Box 9127, Minneapolis
MN 55480, as soon as you can if you think your statement, transaction history, or receipt is wrong or if you need more
information about a transaction listed on the statement, transaction history or receipt. We must allow you to report an error until
60 days after the earlier of the date you electronically access your Account, if the error could be viewed in your electronic
history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your
transaction at any time by calling us at 877-474-0010 or writing us at Focus Card Services, PO Box 9127, Minneapolis MN
55480.
B. The following information must be contained in that notice:(i) Your name and your U.S. Bank Focus Card number.(ii) The
dollar amount of the suspected error.(iii) The date the transaction occurred.(iv) Describe the error or the transaction you
are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
C. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days after
speaking with us.
D. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we
decide to do this, we will provisionally credit your Account within 10 business days for the amount you think is in error, so
that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10 business days, we may not credit your Account,
although we will still investigate your complaint or question. For errors involving new Cards (open less than 30 days), point
of sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new
Cards, we may take up to 20 business days to credit your Card for the amount you think is in error.
E. If we decide there was no error, we will send you a written explanation within three business days after we finish our
investigation. You may ask for copies of the documents used in our investigation. If we have issued provisional credit to
you and there is no error, the amount of that credit will be subtracted from your Card. We will give you advance notice of
the amount and date of the debit against your Card for that credit. If you need more information about our error-resolution
procedures, call us at the telephone number shown above.
19. Preauthorized payments
A. Right to stop payment and procedure for doing so. If you have preauthorized payments with your Card, you can stop any
of these payments. Here’s how: Call us at 877-474-0010 or write us at Focus Card Services, PO Box 9127, Minneapolis
MN 55480, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If
you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
B. Notice of varying amounts. If these regular payments vary in amount, the person you are going to pay will tell you, 10
days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only
when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall
outside certain limits that you set.
C. Liability for failure to stop payment of preauthorized transfer. If you order us to stop payment 3 business days or more
before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
OUR LEGAL RIGHT TO CHANGE OR CANCEL THE AGREEMENT
20. Amendment and Cancellation. We may at any time change or cancel these terms and conditions. Refer to
www.usbankfocus.com for the most current terms. You will be notified of any change before it goes into effect in the manner
provided by applicable law. However, if the change is made for security purposes, we can implement such change without prior
notice. We may cancel or suspend this Agreement or any features or services of the Card described herein at any time. You may
cancel this Agreement by returning the Card to us and notifying your Funder. Your termination of this Agreement will not affect any
of our rights or your obligations arising under this Agreement before it was cancelled.
PRIVACY PLEDGE AND DISCLOSURE OF CARD INFORMATION
21. We will disclose information to third parties about your Card or the transfers you make: (i) where it is necessary for completing
transfers, (ii) in order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant, (iii)
in order to comply with government agency or court orders, or (iv) if you give us your written permission. You will receive a copy of
our Privacy Pledge at least once annually. We also post it on our Web site at www.usbank.com. Our Privacy Pledge describes how
we collect, protect and use your confidential financial and other information and the circumstances in which we share your
information with members of our corporate family and with unaffiliated third parties. The Privacy Pledge also tells you how you can:
(i) limit the ways we share, or (ii) limit the ways we can market to you.
ADDITIONAL U.S. BANK FOCUS CARD PROGRAM INFORMATION
22. Program Information. You are electing to participate in the U.S. Bank Focus Card program which may be discontinued at some
time in the future. If the program is discontinued, you will be notified in advance and given the option to receive your funds by check
or by direct deposit into a bank account. This program is provided by U.S. Bank National Association, which may contact you from
time to time about this program or other services related to this program.
23. Our Liability
A. If we do not complete a transfer to or from your Card on time or in the correct amount according to our agreement with you,
we will be liable for your losses or damages with some exceptions. We will not be liable, for instance:
(i) If, through no fault of ours, you do not have enough money in your Card to make the transfer.
(ii) If the automated teller machine where you are making the transfer does not have enough cash.
(iii) If the terminal system was not functioning properly and you were aware of that when you started the transfer.
(iv) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we
have taken.
(v) There may be other exceptions stated in our agreement with you.
24. Role of Your Funder
A. Your Funder is responsible for transferring funds to us to load onto your Card. These funds will be transferred by your
Funder to us and loaded onto your Card by us according to the schedule agreed to by your Funder and us. We have no
obligation to you in the event your Funder delays in providing or fails to provide funds to your Card.
B. Your Funder may retain the right to deduct funds from the funds stored on the Card in order to correct a previous error or
overpayment to you or for other reasons. You hereby authorize us to accept instructions from your Funder to add or
deduct funds from your Card and in the case of a deduction to return those funds to your Funder. If you have a dispute
with your Funder about the amount of your wages, salary or other compensation, or the amount that the Funder loads
onto or deducts from your Card, you agree to not involve us in that dispute and to resolve that dispute solely with your
Funder.
C. You acknowledge and agree that except as set forth in this Section, your Funder shall not be liable for any claims by you
in connection with this Agreement.
25. Arbitration
A. You agree that either you or we can choose to have binding arbitration resolve any claim, dispute or controversy between you
and us that arises from or relates to this Agreement or your Card and Account (individually and collectively, a “Claim”). This
does not apply to any Claim in which the relief sought is within the jurisdictional limits of, and is filed in, a small claims court. If
arbitration is chosen by any party, the following will apply:
(1) NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL
ON A CLAIM, OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY, EXCEPT AS PROVIDED FOR IN THE
APPLICABLE ARBITRATION RULES.
(2) Arbitration will only decide our or your Claim, and you may not consolidate or join the claims of other persons who
may have similar claims. YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR
MEMBER OF ANY CLASS OF CLAIMANTS, OR AS A PRIVATE ATTORNEY GENERAL, PERTAINING TO ANY
CLAIM SUBJECT TO ARBITRATION.
(3) The arbitration will be performed in accordance with this Arbitration Provision and the rules of the chosen arbitrator in
effect when the Claim is filed.
(4) The arbitrator’s decision will generally be final and binding, except for the limited right of appeal provided by the
Federal Arbitration Act.
(5) Other rights that you would have if you went to court might also not be available in arbitration.
B. The party commencing the arbitration may select to use either JAMS or the American Arbitration Association (“AAA”) (or, if
neither of these arbitration organizations will serve, then a comparable substitute arbitration organization agreed upon by the
parties, or if the parties cannot agree, chosen by a court of competent jurisdiction). If JAMS is selected, the arbitration will be
handled according to its Streamlined Arbitration Rules unless the Claim is for $250,000 or more, in which case its
Comprehensive Arbitration Rules shall apply. If the AAA is selected, the arbitration will be handled according to its Commercial
Arbitration Rules. You may obtain rules and forms for JAMS by contacting JAMS at 1-800-352-5267 or www.jamsadr.com and
for the AAA by contacting the AAA at 1-800-778-7879 or www.adr.org. Any arbitration hearing that you attend will take place in
the federal judicial district where you reside. At your request, we will advance your filing and hearing fees for any Claim you
may file against us. If you prevail on your Claim, we will pay your arbitration costs and fees, other than attorney, expert and
witness fees and expenses. We will also pay any fees or expenses that applicable law requires us to pay. The arbitrator shall
apply applicable substantive law consistent with the Federal Arbitration Act, 9 U.S.C. §§ 1 through 16, including but not limited
to applicable statutes of limitation, and shall honor claims of privilege recognized at law. Judgment upon the award rendered by
the arbitrator may be entered in any court having jurisdiction.
C. This Arbitration Provision shall survive termination of this Agreement and your Card and Account. Notwithstanding any
language in this Agreement to the contrary, this Arbitration Provision shall be governed by federal law, including the Federal
Arbitration Act. Notwithstanding any language of this Agreement to the contrary, should any portion of this Arbitration Provision
be held invalid or unenforceable by a court or other body of competent jurisdiction, this entire Arbitration Provision shall be
automatically terminated and all other provisions of this Agreement shall remain in full force and effect.
26. Second Card to Access Your Account
If your program permits an additional Card to be issued to access your Account (a “Secondary Card”), the person to whom the Card
and Account was first issued (the “Primary Account Holder”) may request us to issue a Secondary Card to a trusted person who is
13 years of age or older. The Primary Account Holder is at all times liable and responsible for all transactions, fees, resulting
negative balances and all other activity with respect to the Secondary Card. The holder of the Secondary Card may report that Card
as lost or stolen. All other Account maintenance can only be conducted by the Primary Account Holder. If you wish to terminate the
authority of the holder of the Secondary Card to access your Account, you must recover the Secondary Card from that person,
destroy the Secondary Card, and call us to report there is no longer a Secondary Card for your Account. The Primary Account
Holder will continue to be liable for all transactions, fees and other activity resulting from continued use of the Secondary Card
unless you request that we cancel all of your Cards and issue a replacement Card for you. In addition, if you notify us of your
decision to terminate the Secondary Card, we may elect to terminate all your Cards and issue you a replacement Card. If you notify
us to terminate the Secondary Card and request that, or we elect to, cancel all your Cards, you will not have access to your Account
until a replacement Card is received by you. To the extent permitted by law, you are also liable and responsible for all costs and
expenses, including attorneys’ fees, that we incur enforcing these rules governing the Secondary Card.
27. Cellular Phone Contact Policy
By providing us with any telephone number used for a mobile or other wireless device now or in the future, including a number that
you later convert to a cell phone number, you are expressly consenting to receiving communications - including but not limited to
prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system - from us
and our affiliates and agents for non-marketing purposes. Calls and messages may incur access fees from your cellular provider.
© 2014 U.S. Bank. (12/14)