Administrator's Guide
CUSTOMER
16-01-20
Contract Accounts Receivable and Payable
Enhancement Package 8 for SAP ERP 6.0
Content
1 Getting Started................................................................3
2 Technical System Landscape...................................................... 5
3 Installation Information......................................................... 6
4 Security Information............................................................7
5 Operation Information...........................................................8
6 Upgrade Information............................................................9
7 Business Scenarios for SAP Contract Accounts Receivable and Payable....................10
7.1 Convergent Charging............................................................10
7.2 Convergent Invoicing.............................................................11
7.3 Credit and Collections Management..................................................13
7.4 Financial Customer Care and Dispute Management.......................................15
7.5 Receivables Management and Payment Handling........................................16
7.6 Sales and Order Management......................................................18
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Content
1 Getting Started
About this Document
This document is a single source of information for the implementation of Contract Accounts Receivable and
Payable. It contains implementation information as well as security and operation information, and is divided into
the following main sections:
● Introduction with references to related documents and relevant SAP notes
● System Landscape
● Installation Information
● Security Information
● Operation Information
● Upgrade Information
Note
You can nd the most current version of this document on SAP Service Marketplace at http://service.sap.com/
BRIM .
We strongly recommend that you use the document available there. The guide will be updated according to
updates of the software.
Related Information
For more information about implementation topics not covered in this guide, see the following content:
Content Location on SAP Service Marketplace
Latest versions of installation and upgrade guides
http://service.sap.com/instguides
Documentation for Contract Accounts Receivable and Payable
http://help.sap.com/-cax
Hardware Sizing
http://service.sap.com/sizing
Overview of platform and technology related topics
http://service.sap.com/platforms
Platform Availability Matrix
http://support.sap.com/pam
Business Continuity
http://scn.sap.com/community/business-continuity
Support Package Stack Strategy
http://support.sap.com/sp-stacks
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Getting Started
C U S T O M E R 3
Further Useful Links
The following table lists further useful links on SAP Service Marketplace:
Content Location on SAP Service Marketplace
SAP Notes Search
http://support.sap.com/notes
SAP Software Download Center
http://support.sap.com/swdc
SAP Online Knowledge Products (OKPs) — role-specic learn
ing maps
http://service.sap.com/rkt
Related Guides
You can nd more information about the relevant applications in the following documents:
Title Location
Master Guide for SAP ERP 6.0, EHP7
http://service.sap.com/erp-ehp8–inst
4 C U S T O M E R
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Getting Started
2 Technical System Landscape
Contract Accounts Receivable and Payable is delivered as part of SAP ERP. For information on the system
landscape of SAP ERP, see the SAP ERP Master Guide http://service.sap.com/erp-ehp8-inst .
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Technical System Landscape
C U S T O M E R 5
3 Installation Information
Contract Accounts Receivable and Payable is installed as part of SAP ERP. For information, see the ERP Master
Guide at http://service.sap.com/erp-ehp8-inst .
6 C U S T O M E R
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Installation Information
4 Security Information
You nd the most recent version of the Security Guide for Contract Accounts Receivable and Payable
Enhancement Package 8 for SAP ERP 6.0 on SAP Help Portal at http://help.sap.com/-cax-608 .
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Security Information
C U S T O M E R 7
6 Upgrade Information
Contract Accounts Receivable and Payable is installed as part of SAP ERP. For information on how to upgrade and
update SAP ERP, see http://service.sap.com/erp-ehp8–inst .
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Upgrade Information
C U S T O M E R 9
7 Business Scenarios for SAP Contract
Accounts Receivable and Payable
7.1 Convergent Charging
Overview
With Convergent Charging, you can charge:
● Dierent types of services such as telecommunication, banking or high-tech.
● Dierent types of customers (e.g. individuals, families, companies) using any type of payment methods such
as prepaid and/or postpaid, or combinations of these.
Convergent Charging runs on a single system with a single customer base and uses a single set of processes,
interfaces, and operational procedures. You can use the SAP CC system to manage all your customers and
services with a low TCO.
Convergent Charging provides real-time credit control for prepaid accounts so that you can:
● Control services and manage prepaid balances in real time by checking balances before delivering services to
the customer
● Notify the customer when a balance threshold is reached
● Terminate the service session when the balance is depleted
Convergent Charging also provides rell management functions that enable your customers to credit their prepaid
accounts manually or automatically.
Convergent Charging does not manage customer postpaid accounts internally but enables you to refer to external
postpaid accounts stored in a billing system. During charging, Convergent Charging generates data items and
forwards them to a billing system where the customer invoice is created (see Convergent Invoicing from SAP ERP).
Technical System Landscape
The following SAP product versions and instances are mandatory for the technical implementation of Convergent
Charging.
Installation Se
quence
Product Version – Instance Optional
1 SAP Convergent Charging 4.1 – CC Core Server
2 SAP Convergent Charging 4.1 – CC Core Tool
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
3 SAP Convergent Charging 4.1 – CC IEC x
4 SAP Convergent Charging 4.1 – CC BART Server x
5 SAP Convergent Charging 4.1 – CC BART Tool x
6 SAP Convergent Charging 4.1 – CC Diameter Server x
7 SAP Convergent Charging 4.1 – CC CAT Tool x
8 SAP Convergent Charging 4.1 – Communications Taxing Server x (for US)
9 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable x
Further Information
The following documents provide more information about Convergent Charging.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Scenario Security Guide For more information, see SAP Service Marketplace at http://help.sap.com/
cc41
7.2 Convergent Invoicing
Overview
With Convergent Invoicing, you can take over billable items from external rating systems, store these billable items
depending on their status, and subsequently bill them. As a result, a customer bill and the corresponding nancial
document are created. To fulll business needs, you can aggregate the billable items based on business rules and,
in addition, apply discounting rules.
In some cases, the price of individual consumption events are known only at the end of a given period (for instance
at billing time). For this the business scenario, Convergent Invoicing provides the capabilities to store these
consumption items as non-rated events and send them back to SAP Convergent Charging for rating purpose when
all the information needed for rating are available. In this business case, Convergent Invoicing takes care about the
storage and processing of the consumption and the billable items.
In addition, Convergent Invoicing provides the function to execute rerating of consumption items for complete
periods whereby the complete inventory of stored consumption items of a contract is rerated using changed
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
C U S T O M E R 11
prices or conditions. Rerating consist of reversal of billable items, restoration of counters in SAP Convergent
Charging and rating of the associated consumption items considering the changed conditions in SAP Convergent
Charging.
During bill calculation, you enter priced transactions from a rating system and additional data from other
components (for example SAP CRM) as billable items to create structured bill contents. Billable items can
represent event detail records, call detail records, bill detail records, recurring, one-o charges and other charges,
or credits to be billed.
In the invoicing process you can use Convergent Invoicing to create invoices in SAP ECC and update these directly
in the connected Contract Accounts Receivable and Payable (FI-CA) component. Therefore you transfer the pre-
aggregated invoice information from one or more billing systems (SAP or external) into the invoice processing.
During the invoice processing the corresponding billing information of the source applications can be combined to
create a convergent invoice for the nal customer.
A convergent invoice can be based on information of billing applications, Sales and Distribution (SD) invoices, and
results created during the execution of the invoice processing. In FI-CA, you can add additional information to
invoices and update them, such as open receivables from previous invoices, information about received payments,
additional charges (for example, late payment charges or interests on overdue items).
After this, the system generates a print document, which can be forwarded to connected print systems.
The business scenario Convergent Invoicing supports you also with several correction processes, e.g. to correct
events which have been rated with a wrong price. In this case all events have to be rerated to get the correct price.
If incorrect consumption and/or billable items are identied you have the possibility to change or enhance those
items and/or create new consumption/ billable items which are then processed in the standard charging, billing
and invoicing process.
In case you want to dene business hierarchies, Convergent Invoicing supports you with the denition of master
agreements. These master agreements cover the grouping of the business hierarchy members in regard to invoice
creation (layout, recipient, payer, additional invoice statements) as well as the denition of complex discount rules
(which services are reduced and who benets). When a party which is eligible for the master agreement closes a
contract with the provider and references to the existing master agreement, the negotiated terms are
automatically applied to be used during billing and invoicing processes
The complex discount calculation can be applied to business hierarchies using master agreements as well as to
individual contracts. The discount calculation is based on the discount rules which can consider all details of a
billable item.
Technical System Landscape
The following SAP product versions and instances are mandatory for the technical implementation of Convergent
Invoicing.
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
Installation Se
quence
Product Version – Instance Optional
1 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable
To be able to use the full scope of functions provided, activate the fol
lowing Business Functions (as part of the Business Function Set
FICAX):
● FICAX_CI_5G
● FICAX_INV_2K
● FICAX_INV_PP_3E
2 SAP NetWeaver 7.5
3 For displaying data from queries via the predened content, the follow
ing system requirements also apply:
● SAP NetWeaver 7.0 including enhancement package 2 (SP04) or
higher
● SAP NetWeaver 7.0 BI Content Add-On 5 or higher
● Extension for SAP NetWeaver 7.02 BI Content Add-On 5 or higher
4 SAP Convergent Charging 4.1 x
Further Information
The following documents provide more information about Convergent Invoicing.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Scenario Security Guide For more information, see SAP Service Marketplace at http://
help.sap.com/-cax-608
7.3 Credit and Collections Management
Overview
The Credit and Collections Management business scenario provides the capabilities to segment customers
according to risk, set up controls in sales and service, and monitor continuously or when an exception occurs.
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
C U S T O M E R 13
It provides full exibility regarding treatment of customers in collections, taking into account business rules,
customer history, skills and responsibilities of collectors, and available capacities.
Collectors get the complete picture of their customers and have access to all the tools they need to take adequate
measures. Collection managers can monitor the collections progress at any time and take appropriate action when
necessary.
Technical System Landscape
The following SAP product versions and instances are mandatory for the technical implementation of Credit and
Collections Management.
Installation Se
quence
Product Version - Instance Optional
1 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable
You must have activated the Business Function FICAX_CI_4.
2 EHP8 for SAP ERP 6.0 – FSCM Credit Management x
3 EHP4 for SAP CRM – CRM Application Server ABAP
You must have activated the Business Function CRM_FCA_2.
4 SAP NetWeaver 7.5 x
5 For displaying data from queries via the predened content, the follow
ing system requirements also apply:
● SAP NetWeaver 7.0 including enhancement package 2 (SP04) or
higher
● SAP NetWeaver 7.0 BI Content Add-On 5 or higher
● Extension for SAP NetWeaver 7.02 BI Content Add-On 5 or higher
x
Further Information
The following documents provide more information about Credit and Collections Management.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Security Guide
For more information, see http://help.sap.com/-cax-608
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Business Scenarios for SAP Contract Accounts Receivable and Payable
7.4 Financial Customer Care and Dispute Management
Overview
The Financial Customer Care and Dispute Management business scenario supports all nance-related
communication with customers based on the latest Interaction Center technology. It enables companies to
manage contacts through any communication channel and integrates seamlessly with the receivables and
collections management capabilities of SAP. It arms the call center agents with the facts and gures they need to
provide immediate, accurate answers, and the functions they require to take on-the-spot action. With this
scenario, you can ensure that disputes (relating to invoices or dunning letters, for instance) are dealt with
eciently and rapidly.
You want an Interaction Center agent to provide your customers with information about the following transactions
or documents:
● Bills that the customer has received
● Customer's account balance
● Dunning notices that the customer has received
● Payments made by the customer
● Prepaid account information like prepaid account balance and counters for prepaid accounts
In addition to these information functions, the Interaction Center agent can also execute the following transactions
for customers:
● Change payment data and enter payment authorizations
● Make payments
● Create and process dispute cases
● Create credit memos and adjustment requests
● Cancel dunning
● Create processing locks
● Trigger rells for prepaid accounts
Technical System Landscape
The following SAP product versions, instances and software components are mandatory for the technical
implementation of Financial Customer Care and Dispute Management.
Installation Se
quence
Product Version - Instance Optional
1 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable
You must have activated the Business Function FICAX_CI_5 (from Business Function Set
FICAX.
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
C U S T O M E R 15
Installation Se
quence
Product Version - Instance Optional
2 EHP4 for SAP CRM 7.0 – CRM Application Server ABAP
You must have activated the following Business Functions:
● CRM_FCA_2
● FICA_FSCM_CRM_DISPUTE
3 SAP NetWeaver 7.5 x
4 For displaying data from queries via the predened content, the following system require
ments also apply:
● SAP NetWeaver 7.0 including enhancement package 2 (SP04) or higher
● SAP NetWeaver 7.0 BI Content Add-On 5 or higher
● Extension for SAP NetWeaver 7.02 BI Content Add-On 5 or higher
x
Further Information
The following documents provide more information about Financial Customer Care and Dispute Management.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Scenario Security Guide
For more information, see http://help.sap.com/-cax-608
7.5 Receivables Management and Payment Handling
Overview
You can use Receivables Management and Payment Handling to manage and monitor the receivables due from
your customers. You can use the following components to help you manage receivables successfully:
● Contract Accounts Receivable and Payable (FI-CA)
FI-CA oers the typical functions of accounts receivable accounting, such as payments, dunning, and
installment plans. It has been designed specically for processing mass data.
● SAP Financial Supply Chain Management (FSCM): SAP Biller Direct and SAP Biller Consolidator for Electronic
Bill Presentment and Payment
With SAP Biller Direct, you can provide your customers with bills and credit memos electronically and enable
them to make payments over the Internet. SAP Biller Consolidator connects billers and customers by means
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Business Scenarios for SAP Contract Accounts Receivable and Payable
of network software. The software bundles bills with the required format conversions, assigns them to the
correct customer, and makes them available over the Internet.
● SAP Financial Supply Chain Management (FSCM): SAP Credit Management
With SAP Credit Management, you can monitor the creditworthiness and credit limits of your customers.
● SAP Financial Supply Chain Management (FSCM): SAP Dispute Management
With SAP Dispute Management, you can create and manage dispute cases during processing of items for
which customers have made a complaint.
You can also use Receivables Management and Payment Handling to carry out the steps necessary for closing
subledger accounting in Contract Accounts Receivable and Payable (FI-CA), such as:
● Transfer postings from FI-CA to the SAP component Accounting (FI, CO)
● Reconcile posting material transferred
Finally, with Receivables Management and Payment Handling, you can extract the tax-relevant data for the audit by
the tax authorities in SAP RM-CA from the productive system according to the German principles of data access
and veriability of digital documentation (GDPdU).
The volume of mass data in Contract Accounts Receivable and Payable means that you cannot retain this data for
the duration of the ten year retention period in the productive system. You can therefore extract the data prior to
archiving in les and transfer this to the auditor. If you create the extract les in AIS format, you can transfer these
to the auditor directly for evaluation in their auditing software.
If an evaluation system is available for the check, you can import the les containing the extracted data to this
system for management and evaluation, and manage, display, select, and extract these les to other les.
Technical System Landscape
The following SAP product version and instance is mandatory for the technical implementation of Receivables
Management and Payment Handling.
Installation Se
quence
Product Version - Instance Optional
1 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable
To be able to use the full scope of functions provided with Receivables
Management and Payment Handling, activate the following Business
Functions:
● FICAX_CI_5G
● FICA_EHP7_RA2
● FICA_FACTORING
● FIN_FSCM_BD_2
Note
Activate this BF only when you want to use the promise-to-pay
functionality within SAP Biller Direct.
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
C U S T O M E R 17
Installation Se
quence
Product Version - Instance Optional
2 SAP NetWeaver 7.5 x
3 For displaying data from queries via the predened content, the follow
ing system requirements also apply:
● SAP NetWeaver 7.0 including enhancement package 2 (SP04) or
higher
● SAP NetWeaver 7.0 BI Content Add-On 5 or higher
● Extension for SAP NetWeaver 7.02 BI Content Add-On 5 or higher
x
Further Information
The following documents provide more information about Receivables Management and Payment Handling.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Scenario Security Guide
For more information, see http://help.sap.com/-cax-608
7.6 Sales and Order Management
Overview
In this business scenario, you can sell services and your usual product bundle of services and goods. You give your
agents simple and ecient access to products and end customer contracts when they handle customer requests.
By providing these processes within the call center and the back oce, two dierent customer channels are
supported.
All customer contract data is stored in order management together with the product and technical information, so
that the agent has a detailed overview of the end customer and the services they use. In addition to sales of
products, the scenario also supports change processes for existing provider contracts, for example to lock or
unlock services.
This business scenario contains a comprehensive package of business processes designed to cover the specic
requirements of a call center, and that encompass the entire life cycle of a provider contract starting from sales
and beyond.
You can also use this business scenario to maintain master agreements. You can use master agreements to dene
a contractual agreement with constituent parts for future single contracts such as which legal unit is allowed to
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
order which kind of products for which price, where is the invoice then sent to, which conditions have to be fullled
to obtain a special type of discount.
The scenario can also be used to manage provider orders/provider contracts in relation to master agreements.
This business scenario provides capabilities for bulk ordering with relation to master agreements and the mass
processing of provider contract changes, for example if a new service is to be made available to existing
customers.
If you have a business where you have to share revenue with your partners, e.g. a content provider, you can use the
scenario to handle partner agreements. With the partner agreement, you can manage the conditions that you
agreed on with your partner. The management of partner agreements is very similar to the handling of provider
contracts for end customers.
Order management covers the relevant business processes required for the complete execution of customer
orders:
● Modeling of products and product bundles
● Entry of customer data
● Order entry and product conguration
● Credit Management integration
● Breaking down the order into its individual elements
● Service activation
● Resource and installation management
● Data transfer to downstream systems (for example, billing systems)
● Status monitoring
Contract management covers all the relevant change processes for existing contracts and contains a wide range of
customer care functions:
● Customer contract overview
● Entry of change orders (for example, contract extension, upselling and down selling, conguration changes)
● Credit Management integration
● Contract update
● Data transfer to downstream systems (for example, billing systems)
● Status monitoring
● Changes to customer master data
● Contract cancellation
● Setting and removing locks
Master agreement maintenance provides the following features:
● Re-denition of standard products to customer specic needs
● Maintain business partner authorization for master agreements
● Integration with ERP master agreement
● Provider order creation in relation to master agreements
Mass processing of provider contracts oers capabilities such as:
● Bulk ordering in relation to master agreement
● Mass change of existing provider contracts
The order distribution infrastructure in SAP CRM used in conjunction with SAP NetWeaver provides functions for
coordinating an order across dierent systems. Order control provides seamless integration in all subsequent
Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
C U S T O M E R 19
systems. Sales and order management supports end-to-end control and monitoring of orders during all execution
steps and provides transparency over the entire order lifecycle.
Technical System Landscape
The following SAP product versions and instancse are mandatory for the technical implementation of Sales and
Order Management.
Installation Se
quence
Product Version – Instance Optional
1 EHP4 for SAP CRM 7.0 – CRM Application Server ABAP SAP CRM 7.0,
EHP4.
You must activate the Business Function CRM_PROVORDERINT_4.
2 EHP4 for SAP CRM 7.0 – CRM Application Server Java x
3 SAP NetWeaver 7.5 x
4 EHP8 for SAP ERP 6.0 – Conract Accounts Receivable & Payable
You must have activated the following Business Functions (as part of
the Business Function Sets TELCO and FICAX):
● FICAX_INV_PP_3E
● FICAX_INV_2K
● FICAX_CI_5G
x
5 SAP Convergent Charging 4.1 Core Server x
Further Information
The following documents provide more information about Sales and Order Management.
Content Location
Scenario Description See the documentation in SAP Solution Manager
Conguration Documentation See the documentation in SAP Solution Manager
Scenario Security Guide For more information, see SAP Service Marketplace at http://
help.sap.com/crm704
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Business Scenarios for SAP Contract Accounts Receivable and Payable
Important Disclaimers and Legal Information
Coding Samples
Any software coding and/or code lines / strings ("Code") included in this documentation are only examples and are not intended to be used in a productive system
environment. The Code is only intended to better explain and visualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and
completeness of the Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, unless damages were caused by SAP
intentionally or by SAP's gross negligence.
Gender-Neutral Language
As far as possible, SAP documentation is gender neutral. Depending on the context, the reader is addressed directly with "you", or a gender-neutral noun (such as "sales
person" or "working days") is used. If when referring to members of both sexes, however, the third-person singular cannot be avoided or a gender-neutral noun does not
exist, SAP reserves the right to use the masculine form of the noun and pronoun. This is to ensure that the documentation remains comprehensible.
Internet Hyperlinks
The SAP documentation may contain hyperlinks to the Internet. These hyperlinks are intended to serve as a hint about where to nd related information. SAP does not
warrant the availability and correctness of this related information or the ability of this information to serve a particular purpose. SAP shall not be liable for any damages
caused by the use of related information unless damages have been caused by SAP's gross negligence or willful misconduct. All links are categorized for transparency (see:
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Contract Accounts Receivable and Payable Enhancement Package 8 for SAP ERP 6.0
Important Disclaimers and Legal Information
C U S T O M E R 21
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