USER GUIDE

NON-DVR RECEIVERS

USER GUIDE

DIRECTV

HD RECEIVER

DIRECTV

STANDARD RECEIVER

DIRECTV

HD RECEIVER

DIRECTV

STANDARD RECEIVER

Your receiver is ENERGY STAR qualiﬁed, giving you the beneﬁt of saving energy

and helping our environment (This may not apply to older models).

When used in conjunction with a DIRECTV subscription, this receiver meets

ENERGY STAR criteria without requiring the consumer to take any additional

steps.

DIRECTV NON-DVR RECEIVERS USER GUIDE

Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 channels of TV programming, satellite music and a

great selection of the biggest box ofﬁce movies from DIRECTV CINEMA™. We’ll take you step by step through everything from pushing

the POWER button to searching for and ﬁnding your favorite programs. If you want a quick overview of your system, read Chapter 1, Quick

Start. Detailed information starts in Chapter 2. This user guide applies to the DIRECTV

HD Receiver and the DIRECTV

Receiver. Because

this user guide was designed to accommodate several models, your receiver and its user interface may vary slightly from what is shown

here.

Getting Connected

If a professional installed your DIRECTV

Receiver, you are ready to start watching TV. If your receiver was not professionally installed or

you just added a surround sound system or other equipment, please see Chapter 3: Connections for TV and Auxiliary Equipment.

• YoumustsubscribetoHDAccessinordertobeabletoviewtheHDchannelsincludedinyour

programmingpackage.

• DIRECTVhardware,programming,andHDAccessfeeavailableseparately.Forinformationand

pricingregardingprogramming,andHDAccess,pleasevisitdirectv.com.

IM POR TA N T:

Welcome to the DIRECTV Family!

TAB L E O F C O N T E N T S

Program Guide Features and Options .........................24

Filtering the Guide ...................................................................24

Guide Options ..........................................................................25

Live TV Features and Options ..................................26

Live TV Options ........................................................................26

QuickTune ...............................................................................28

GameSearch

™

..........................................................................28

TVApps .....................................................................................29

Search for Shows ......................................................32

Search by Title .........................................................................32

Search by Person ................................................................... 33

Search by Channel ................................................................. 33

Search by Keyword ................................................................ 34

Recent Searches ................................................................. 35

CHAPTER 2: DETAILED INFORMATION

TABLE OF CONTENTS

Main Menu - Overview ...............................................30

Using Your Remote Control.........................................14

Turning Equipment On and Off ................................................14

Navigation and Destination Buttons ........................................15

Short Cut Buttons ...................................................................15

Safety & Care .............................................................10

Product Information ...................................................9

Welcome to the DIRECTV Family ..................................5

Interactive Channels ...............................................................20

Main Menu ...............................................................................22

CHAPTER 1: QUICK START

Viewing Live Television..............................................16

Program Guide .......................................................................16

Local Channels ........................................................................16

Unsubscribed Channels ........................................................16

HD & SD Channels .................................................................17

3D .............................................................................................17

DIRECTV CINEMA

™

..................................................................18

Pay Per View Events ................................................................18

Mini Guide ...............................................................................19

Channel Banner ......................................................................19

Manage Autotunes .....................................................36

To Do List ................................................................................ 36

History .................................................................................... 37

Purchases ............................................................................... 37

Manual Autotunes ..................................................................37

TVmail (Messages) ....................................................39

Help Topics and FAQs (High-Deﬁnition Receivers Only) ..57

DIRECTV

Whole-Home DVR Service ......................58

Caller ID . ...............................................................38

Parental, Fav’s & Setup .............................................40

Parental Controls ...................................................................40

Favorite Channels ..................................................................46

System Setup ..........................................................................47

CHAPTER 3: CONNECTIONS FOR TV AND AUXILIARY EQUIPMENT

Connections ..............................................................64

Your Phone Connection ...........................................................64

Your Internet Connection .......................................................64

Connections for TV and Auxiliary Equipment .........................65

Setup and Activation .................................................70

Guided Setup ...........................................................................70

Activate Your DIRECTV

Service ..............................................70

Programming Your Remote Control ..........................71

CHAPTER 4: TROUBLESHOOTING

Troubleshooting Tips ..................................................74

Resetting/Reauthorizing Your Receiver .................................74

On-Screen Error Messages ....................................................75

System Software Updates .......................................................75

DIRECTV

Receiver or TV Problems ..........................76

Remote Control Problems .......................................85

Running the System Test ..........................................86

CHAPTER 5: WARRANTY & OTHER INFORMATION

Appendix 1: Receivers Front and Back Panel .........108

High-Deﬁnition Receiver .....................................................108

Standard-Deﬁnition Receiver ...............................................112

Appendix 3: About High-Deﬁnition ..........................123

Appendix 2: How to Network Your HD Receiver ......116

INDEX ......................................................................130

Limited 90-Day Warranty ......................................88

DIRECTV Protection Plan ..........................................91

FCC Customer Information ....................................92

Terms & Conditions for Use of Software .................96

APPENDICES

TAB L E O F C O N T E N T S

TABLE OF CONTENTS

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model

numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver.

Model No. *

Serial No.

Acquisition Date

Dealer/Address/Phone

Access Card *

Receiver ID *

Product Information

DIRECTV NON-DVR RECEIVERS USER GUIDE

Important Safety Instructions

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and

a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the

obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution

when moving the cart/apparatus combination to avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply

cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does

not operate normally, or has been dropped.

Your DIRECTV

Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for

safe and optimal use of the equipment.

Meaning of symbols printed on the rear panel of the product:

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.

Safety & Care

CAUTION: Avoid moisture to reduce the

risk of ﬁre or electric shock. The DIRECTV

Receiver should not be used near water (for

example, kitchen sink, bathtub, pool, damp

basement). Also, never spill liquid on the

receiver, and do not place vases or other

vessels containing liquid on top of it.

WARNING: To reduce the risk of ﬁre or

electric shock, do not expose this product

to rain or moisture. The apparatus shall not

be exposed to dripping or splashing and no

objects ﬁlled with liquids, such as vases,

shall be placed on the apparatus.

IMPORTANT: Be sure not to place your

DIRECTV

Receiver near anything WET or

HOT!

If this product is rated at 240VAC, a suitable

attachment plug should be used.

TIP: We highly recommend plugging the

DIRECTV

Receiver into a surge protector

to prevent damage from ﬂuctuations in

your power supply.

CAUTION: To reduce the risk of electric

shock, do not remove cover (or back).

No user-serviceable parts inside.

Refer servicing to qualiﬁed service

personnel.

RISK OF ELECTRIC

SHOCK DO NOT OPEN!

CAUTION

• Ensure proper ventilation — the vent slots on the DIRECTV

Receiver must be left uncovered to allow proper airﬂow to the unit.

Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIRECTV

Receiver. Also, do not stack the receiver on top of a

“hot component” such as an audio power ampliﬁer.

• Protect your components from power surges by connecting all the components before plugging any power cords into the wall

outlet. Use of a surge protector is also recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of re or shock. It’s also important to use only the

type of power source indicated on the marking label or in this manual.

• Avoid audio hum or interference by inserting all cable plugs rmly into their jacks. Also, place Audio/Video (A/V) cables to the

sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away

from A/V cables as much as possible.

• Never insert objects of any kind into any openings in the DIRECTV

Receiver (other than the DIRECTV

Access Card as detailed in

this manual).

• Place it on a at, hard surface — do not operate the DIRECTV

Receiver on a carpet or other padded surface.

• Always unplug your DIRECTV

Receiver before moving it.

• Always unplug the DIRECTV

Receiver, TV and other equipment before you connect or disconnect any cables.

• The only way to disconnect the DIRECTV

Receiver from the power supply is to remove the power cord. The DIRECTV

Receiver

unit must therefore be installed next to the power point which must be easily accessible.

• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV

Receiver yourself; always take it to a qualiﬁed

service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect

reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or

modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void

the user’s authority to operate the equipment.

• Do not drop your DIRECTV

Receiver and always move it with care.

• Have your DIRECTV

Receiver professionally serviced (do not attempt to service it yourself).

• Any changes or modications in construction of this device which are not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• If you move your DIRECTV

Receiver between locations at different temperatures, allow it to reach room temperature before you

apply power to it.

• Do not pick up or otherwise move your DIRECTV

Receiver while it is connected to the AC power supply. If you want to move your

set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing.

• CAUTION: To reduce the risk of ﬁre, use only No. 26 AWG or better telecommunications line cord.

• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly

replaced.

• For your information: The identication sticker can be located behind the small door on the front panel of your receiver.

• The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National

Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish

antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected

to the grounding system of the building as close to the point of cable entry as practical.

Safety & Care

DIRECTV NON-DVR RECEIVERS USER GUIDE

USING YOUR REMOTE CONTROL ..................................14

VIEWING LIVE TELEVISION ...........................................16

CHAPTER 1 - QUICK START

DIRECTV NON-DVR RECEIVERS USER GUIDE

Mode Switch

These two buttons turn your TV and DIRECTV

Receiver on or off

together. If your DIRECTV

System was installed professionally, your

remote has already been programmed to operate your TV. If you need to

reprogram the remote for a new TV or for any other reason, press MENU,

select “Parental, Fav’s & Setup,” then “System Setup,” then “Remote

Control” (Standard-Deﬁnition Receivers: “Remote”) and follow the step

by step instructions.

Use the POWER (PWR) button and Mode Switch to turn a single

component on or off (for example a DVD player or surround sound

system). Simply slide the mode switch to the position that matches the

component you want to control and then use the POWER button to turn

it off or on. The mode switch must always be in the left-most position to

control your DIRECTV

Receiver. If the mode switch is in a position that

has not been programmed, or if you press a button that is not supported

by that particular piece of equipment, an on-screen message will pop up

to alert you.

This universal remote control is your touch point to the system, so we’ll start here.

Turning Equipment On and Off

Using Your Remote Control

Note: Each time you press a button, a green light at the top of the remote

ﬂashes. If the light ﬂashes several times for just one press, it means the

batteries (size AA) are getting low and need to be replaced.

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 1 - Quick Start

Shortcut hints

Using Your Remote Control

The buttons in the middle of the remote are navigation and destination keys.

Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the

DIRECTV Interactive Services home page. The LIST button takes you to the To Do List. See Chapter

2, “Manage Autotunes” for details. Press EXIT to get out of any menu screen and return to live TV.

Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press

BACK to move back to the previous screen. The MENU key takes you to the main menu where you

go to access all of the features available in your system. Press INFO on any show to see information

about that show.

You can move through all of the DIRECTV user screens using

only the direction ARROW buttons and the SELECT button as

appropriate. However, the RED, GREEN, YELLOW, and BLUE

buttons on the remote are special short cuts that change

function depending on which menu screen you are looking at.

As you use the system look in the bottom right of particular

screens for hints that tell you which color button to use for a

particular short cut. You’ll see several examples in this chapter.

Navigation and Destination Buttons

Short Cut Buttons

DIRECTV NON-DVR RECEIVERS USER GUIDE

Unsubscribed

Channels

To see what’s showing, press the GUIDE button to display the onscreen

program guide. The guide holds up to 7 days of programming for HD

receivers and 3 1/2 days of programming for standard-deﬁnition receivers.

You can navigate in the guide as follows: use the ARROW buttons to move

one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll

a whole page up or down; type in the channel number to go directly there.

Look for the color-button hints at the bottom of the screen for shortcuts (use

the GREEN button to move ahead in time 12 hours, once there use the RED

button to come back 12 hours). If you press GUIDE twice, you’ll see a screen

that lets you ﬁlter the guide. See Chapter 2 “Program Guide Features and

Options, Filtering the Guide” for details.

Program Guide

Viewing Live Television

Your DIRECTV-provided local channels can be found in the guide from

channel numbers 2 through 69.

Local Channels

Channels in the guide that are not part of your subscription package are

shown grayed out. You can customize your guide to hide those channels. See

Chapter 2 “Program Guide Features and Options / Guide Options / Change

Favorites List” for details.

Unsubscribed Channels

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 1 - Quick Start

Note: There is no separate 3D fee but DIRECTV 3D

programming is broadcast in HD and requires HD Access,

HD receiver (HR21, H21 or later), compatible 3D HDTV

and 3D glasses. CHOICE

package or higher required for

ESPN 3D. For more information, visit directv.com/3D

3D Channels

High-DefinitionReceivers

Just like the 3D experience in movie theatres, DIRECTV 3D makes you

feel like you could reach out and touch whatever you’re watching. Just

hook up your 3D HDTV, put on your 3D glasses and watch the best in

entertainment virtually jump into your home.

3D channels are in the 100s series in the Guide, starting on channel

103. For a list of 3D programs, press GUIDE, press the YELLOW button

and then select “Sort programs by category”. Select “3D” and a list

of 3D programs will display. Note that if you do not have 3D-capable

hardware, you will not be able to tune to 3D channels.

HD and SD Channels

DIRECTV has a tremendous offering of HD channels and they are spread

throughout the guide. To ﬁnd them, look for HD after the channel call sign (i.e.

STZHD or CNNHD) in the channel column of the guide and also look for HD

after the program title in the guide. If you want to see only the HD version of a

channel in the guide go to Chapter 2, “Parental, Fav’s & Setup”, System Setup,

Display” for instructions.

Viewing Live Television

DIRECTV NON-DVR RECEIVERS USER GUIDE

Special events like UFC, Boxing, WWE and more are listed in the program

guide starting around channel 117.

Ordering PPV events works the same way as ordering DIRECTV CINEMA

movies from the program guide. See above for details.

Pay Per View Events

You don’t have to go out for the biggest box ofﬁce movies! The latest hits

are available 24 hours a day. Find them in the program guide starting at

channel 125.

To order a movie from the program guide, highlight the title and press INFO

on your remote. Select the Buy option and follow the onscreen instructions.

As long as your receiver is connected to a land-based phone line or the

Internet, you can use your remote to order. Otherwise, order on the Internet

at directv.com. If you order a movie in advance, you cancel it for any reason

before the program starts airing. To cancel a purchase, press MENU, then

select “Manage Autotunes,” then “Purchases.” Select the program, then

select “Cancel PPV” to delete it.

DIRECTV CINEMA

Viewing Live Television

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 1 - Quick Start

Icons

Shortcut hints

One-line

mini-guide

When you ﬁnd a current show in the guide that you want to watch, press

SELECT and the receiver will tune to that channel. A channel banner will

brieﬂy display at the top of the screen, showing you the program name,

channel number, date, time and other information. You can display the

channel banner at any time by pressing the INFO button. The icons near the

upper right give you more information about your show or your system such

as whether a second audio language is available or if you have a system

message waiting. If your program has an alternate audio track, press the

GREEN button to hear it. Go to the inside of the back cover of this manual to

get an explanation of all the icons.

Channel Banner

If you are watching a show and want a quick look at what’s on next, press the

BLUE button to display a one-line mini program guide. You can use it for the

current channel or you can type in a new channel number to see what’s on

there. Press SELECT on the new show if you want to go to that channel.

Mini Guide

Viewing Live Television

DIRECTV NON-DVR RECEIVERS USER GUIDE

Interactive Channels

Interactive channels are unique. In addition to video and audio, they also

contain a software application that lets you interact with what you see on

screen. When accessing these channels you will have to wait a few seconds for

the software to download.

Press the ACTIVE button on your remote to get the latest weather,

horoscopes, lottery results and more. The channel is ready to interact

when the yellow highlight box appears.

To exit an interactive channel, type in a new channel number or press

GUIDE and pick the channel you want to move to.

Other interactive channels such as, News Mix and Sports Mix let

customers with a qualifying programming package see up to eight of the

hottest channels on one screen. Move the yellow highlight box around

using the direction arrows on your remote to hear the audio associated

with each channel. If you want to see one of the channels full-screen,

move the yellow highlight box over it and press SELECT.

Viewing Live Television

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 1 - Quick Start

The GSN Game Lounge

™

service contains memory and skill games that

you can play onscreen using only your remote. There are free as well

as subscription-only games to play. If you become a top scoring player,

you will see your name on the leader board.

Interactive content, like scores, statistics and other information, is

also provided along with some of our special sports and entertainment

channels. Look for an on-screen popup that lets you know when interactive

content is available and follow the on-screen instructions to use the

interactive features.

Viewing Live Television

DIRECTV NON-DVR RECEIVERS USER GUIDE

Use the main menu to access key system features such as, search, TVmail,

parental controls, system settings and more. Press MENU on your remote to

see the main menu. Press MENU again (or EXIT) to make it go away.

Main Menu

Viewing Live Television

SD Receivers

HD Receivers

Note: Menu options may vary by receiver model.

PROGRAM GUIDE FEATURES AND OPTIONS ........................ 24

LIVE TV FEATURES AND OPTIONS ......................................... 26

MAIN MENU - OVERVIEW ....................................................30

SEARCH FOR SHOWS ...........................................................32

MANAGE AUTOTUNES ........................................................36

CALLER ID ...........................................................................38

TVMAIL (MESSAGES) ...........................................................39

PARENTAL, FAV’S & SETUP .................................................40

HELP TOPICS AND FAQS .....................................................57

DIRECTV

WHOLE-HOME DVR SERVICE .............................58

CHAPTER 2 - DETAILED INFORMATION

PARENTAL CONTROLS ................................................40

FAVORITE CHANNELS ..................................................46

SYSTEM SETUP ............................................................47

DIRECTV NON-DVR RECEIVERS USER GUIDE

There may be times when you want to temporarily trim down the

channels that are shown in the guide, ﬁltering them according to the type

of program you are looking for. For example, you may want to see just

sports, movies or news. In this case, press GUIDE twice to display the

guide ﬁlter.

Use the arrow keys to highlight the category you want and press SELECT.

The guide will now show only that the channels that match that category.

Look for the label in the bottom left of the guide to see how it is being

ﬁltered.

Filtering the Guide

Look here to

see how the

guide is being

ﬁltered.

Note: Since the ﬁltering is temporary, it only lasts as long as you keep the

program guide up on the screen.

Program Guide Features and Options

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

Guide Options

Program Guide Features and Options

From the program guide, press the YELLOW button to display “Guide Options.”

Select “Sort programs by category”, then select a category to see a list of

shows in chronological order that match your selection.

Select “Jump to a date & time” to quickly go to a future date and time in the guide.

Select “Pay Per View” and then select either “All, Movies or Special

Events”, to see a complete listing of what’s available in the guide in

chronological order.

Sort Programs by Category

Jump to a Date & Time

Pay Per View

By default, your program guide displays all channels offered by DIRECTV, some

of which may not be in your programming package. “Change favorites list”

allows you to toggle the channels displayed in your guide between the following:

“All Channels,” “Channels I Get” (channels you subscribe to) or a custom list

of channels you have deﬁned. The “Edit Settings” option allows you to modify

the channels in your custom list. See the “Parental, Fav’s & Setup”, “Favorite

Channels” section in Chapter 2 for details.

Change Favorites List

DIRECTV NON-DVR RECEIVERS USER GUIDE

While watching Live TV you can press the YELLOW button to display a list of

options: View Previous Channels, DIRECTV Subtitling, Closed Captioning,

Change Favorites List and Audio Options.

Select “View previous channels” to see a short list of the channels you have

watched previously. If you select a channel from this list the receiver will

tune to that channel. This is an easy way to toggle between the channels you

watch most often.

Live TV Options

DIRECTV Subtitling / Closed Captioning

View Previous Channels

High-DefinitionReceivers

Displays an on screen transcription of a program’s soundtrack.

Select “DIRECTV Subtitling” or “Closed Captioning” to toggle it ON or

OFF. Both options display the same text so only one or the other can

be “ON” at a time. The display format is the only difference so check

out both to determine your preference.

Live TV Features and Options

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

Audio Options

Speaker Icon

Change Favorites List

If the program you are watching is being broadcast with additional language

audio tracks (such as Spanish), a speaker icon is displayed at the top-right of

the channel banner. Select “Audio Options” and select the language you want

(not all shows have an alternate language) or press the GREEN button to

cycle through the available languages.

“Change favorites list” allows you to select a custom list of channels that

you want to see when channel surﬁng in live TV. You can toggle between “All

Channels” (some of which may not be in your programming package), or any

of your self-created lists.

You can also choose Edit Settings if you want to create a new favorites list.

See the “Parental, Fav’s & Setup, Favorite Channels” section near the end of

this chapter for details.

If you have an HD receiver, you can also choose “Channels I Get”

to see only the channels that are in your DIRECTV

Programming

package.

High-DefinitionReceivers

Live TV Features and Options

DIRECTV NON-DVR RECEIVERS USER GUIDE

QuickTune

GameSearch

™

Use QuickTune to get to your 9 “must see” channels fast! While

watching live TV, press the UP arrow on your remote control. A display

with spots for 9 channels will appear on screen. To ﬁll the spots,

press the GREEN button on your remote control. The channel you are

currently viewing will be added to the QuickTune display. After you’ve

made all your picks, press the UP arrow whenever you want to bring up

the application. Use the arrow keys to highlight the channel you want

to watch and then press SELECT.

High-DefinitionReceivers

Sports blackouts, a long time source of frustration and confusion for

sports fans, occur when a sporting event is not televised in a certain

area. But thanks to DIRECTV’s cutting-edge technology, whenever you

tune to a channel with a blacked-out game, GameSearch

™

recognizes the

blackout and immediately looks to see if the game is on another channel.

If a broadcast of the game is found, GameSearch displays an on-screen

message that gives you the option to tune to that channel. If it can’t ﬁnd one,

an on-screen message will let you know the game is not available.

Note: This feature is not available on model H20.

Live TV Features and Options

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

TV Apps

High-DefinitionReceivers

Note: This feature is not available on model H20.

With DIRECTV’s exciting FREE TV Apps, like Flickr, ScoreGuide™, 5-Day

Weather Forecast and Webcams, you can view your favorite pictures,

get up to the minute scores, check your local weather, see live feeds of

popular vacation sights and much more — without missing a second of

what you’re watching, all at the press of a button. To enjoy TV Apps, your

HD Receiver must be connected to the Internet. See Appendix 2: How to

Network your HD Receiver for instructions.

How It Works:

Press the Right Arrow button on your remote control to launch TV

Apps. Select the DIRECTV App Store icon at the top of the TV Apps

Dock and choose the apps you want. You can also go to the online

DIRECTV App Store on your computer, at directv.com/tvapps.

Whenever you want to access your TV Apps, just press the Right

Arrow button and select the App you want to use.

Live TV Features and Options

DIRECTV NON-DVR RECEIVERS USER GUIDE

SD Receivers

Overview

Search for Shows

Finds shows by title, actor, or keyword that appear within the 7-day (3½-

day for standard-deﬁnition receivers) program guide. You can also search

for channels here instead of browsing the entire Guide.

Press MENU on the remote to display the main menu.

Check to see the status of shows (past and future) your receiver is set to

tune to automatically. You can also see past Pay Per View purchases as

well as, set an Autotune by channel and time.

Manage Autotunes

Messages from DIRECTV about new features and services, free previews

as well as, tips & tricks.

TVmail

My Playlist

An optional menu item that appears at the top of your menu if you

enable DIRECTV

Whole-Home DVR service. To learn more, go to

Chapter 2, DIRECTV Whole-Home DVR service.

High-DefinitionReceivers

HD Receivers

Main Menu - Overview

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

Set parental control limits, choose favorite channels for a customized

program guide, and choose settings for your TV, remote, and your entire

DIRECTV

System.

Parental, Fav’s & Setup

SD Receivers

A list of help topics and frequently asked questions that explain

how to use your DIRECTV Receiver.

Help

High-DefinitionReceivers

Note:On High-Deﬁnition Receivers (except model H20) “Help” can be found

under “Parental, Fav’s & Setup.” For model H20, select “Customer Care & Help”

and then select “Help”.

Receivers

Contains a log of phone calls into your home (assuming you have connected a

land line and subscribe to Caller ID phone service from your telephone provider).

Caller ID

Main Menu - Overview

DIRECTV NON-DVR RECEIVERS USER GUIDE

Search by Title

Use the “Search for Shows” option to ﬁnd programs based on Title, Person,

Channel or Keyword. This powerful tool ﬁnds all programs that match your

criterion within the 7-day (3 ½-day for standard-deﬁnition receivers) program

guide.

Press MENU on the remote, select “Search for Shows” and then select one of

the following categories:

When you know the title you are searching for, enter it one letter at a time in

the on-screen keypad by highlighting the letter you want and pressing SELECT.

You can choose Delete (DEL) to get rid of the last letter or Clear (CLR) to start

over if you make a mistake. You do not have to enter the initial article like “The”

or “An.” Each time you enter a letter, the search becomes more precise,

however you don’t always have to enter the complete title. Just the ﬁrst few

letters will usually get you close enough. Then you can move the highlight to

the list on the right and scroll or page down until you see your title. Because

your title can appear on several channels, it may have a folder icon next to it.

Press SELECT on the show to bring up the information screen.

Search for Shows

Standard Deﬁnition receivers do not have a “Recent Searches” button

on the keypad.

Standard-DefinitionReceivers

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Chapter 2 - Detailed Information

Search by Person

The Search by Channel feature lets you type in a channel name to ﬁnd it instead

of surﬁng through the large DIRECTV Program Guide. Enter the ﬁrst few letters

of the channel name. In this case we typed in “BL” to ﬁnd Bloomberg. Select

your desired channel from the list on the right you will get a list of the shows

scheduled on that channel.

Enter the ﬁrst few letters of the person’s last name. You will see a list on the

right side of the screen showing you actors, actresses, and directors. Select

a name to see a list of programs associated with that person.

Search by Channel

Search for Shows

DIRECTV NON-DVR RECEIVERS USER GUIDE

Search by Keyword

You can use the keyword search to ﬁnd programs that don’t ﬁt into the Title

or Person search criteria. For example, if you are looking for a show about

cats, use the keypad to spell out “cats.”

In some cases, simple words can give you a lot of errant results, so try to

pick speciﬁc keywords to get the best results. You can enter a phrase (for

example “Wild Cats”), but it must be an exact match to the program guide

information to appear in the search results. Usually, it is better to use

single words.

The search feature looks through show titles and descriptions for the

keyword. The more speciﬁc you can be with your keyword, the better your

search results will be. If you enter a word that is also part of a larger

word, you may get unintended results. For example, if you enter “cats”

you may get results that include “Catskills Mountains” as well as “Cats in

Washington.”

Search for Shows

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Chapter 2 - Detailed Information

This handy feature lets you go back to a list of your 25 most recent searches

in case you want to update or reuse a search you used previously.

Recent Searches

Search for Shows

DIRECTV NON-DVR RECEIVERS USER GUIDE

Manage Autotunes

You can select future programs in the Guide to set up an “autotune,” which

causes your receiver to automatically tune to the program when it airs. This way,

you can be sure never to miss a favorite program, or, you can use autotune to

record a program using a connected video recorder.

From the Guide or Mini Guide, you can press the ENTER key on a highlighted

program to schedule it to autotune with default options.

Pressing ENTER once schedules the highlighted program to autotune. An

autotune icon is displayed next to the program title to let you know it is

scheduled.

Pressing ENTER again cancels the autotune.

Once you’ve set up autotunes, you can view the status and history of those

autotunes. Press MENU and select “Manage Autotunes” to access the following

options:

“To Do List” contains all of the autotunes your receiver is set to make in the

future. The icons next to the titles indicate whether the autotune is a single event,

or part of a series, or an autotune based on a person or keyword search. The list

is ordered by time with the next autotune at the top and the furthest in the future

at the bottom. You can use this screen to make sure your autotunes are properly

scheduled or to cancel scheduled autotunes. Canceling autotunes is easy. Simply

highlight the show you want to cancel and press the RED button on the remote.

To Do List

Manage Autotunes

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Chapter 2 - Detailed Information

Provides status information for every autotune scheduled, whether they

were tuned, canceled or deleted. If you think something should have been

autotuned, but wasn’t, check here to look for an explanation.

Provides status information for all Pay Per View programs that were bought

and, if viewed, the date and time.

There may be times when you want to set up a manual autotune based on

channel, time and date. In this case, select “Manual Autotune” and enter all of

the options as you wish, including whether you want this to be a one-time or

recurring autotune (i.e. every Tuesday), channel, day and date, start time and

duration. You can schedule a manual autotune up to 12 days in advance.

History

Purchases

Manual Autotunes

Manage Autotunes

DIRECTV NON-DVR RECEIVERS USER GUIDE

This feature allows you to conﬁgure and review your Caller ID .

To set up your receiver to display Caller ID, press MENU, select “Caller ID” then

select “Turn On Notices.” When the Notiﬁcation option is on, you’ll see a notice

on your TV screen whenever a call comes in. You can review your 25 most

recent calls in the call log at any time. To see your call log, press MENU, select

“Caller ID” and then select “Call Log.”

Caller ID

Note: You must subscribe to caller ID service through your phone

company and your receiver must be connected to a phone line.

Note:On Standard-Deﬁnition Receivers, set up your receiver to display

onscreen call notices as follows: Press MENU, select “TVmail & Caller ID,”

then “Turn On Notices.” To display your Call Log, select “TVmail & Caller

ID,” select “Edit Settings”, then select “Caller ID.”

Caller ID

Chapter 1

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Chapter 2 - Detailed Information

DIRECTV sends messages to you via satellite for important news items or

special promotions. We also summarize important software changes or new

features that we download to your receiver. When you have new mail, the

“envelope” message icon will appear in the channel banner of any program

you are watching.

Simply press MENU and select “TVmail,” to see your DIRECTV messages.

TVmail

Note:On Standard-Deﬁnition Receivers and High-Deﬁnition Receiver model H20, press

MENU, select “TVmail & Caller ID,” then select “Edit Settings” and then select “TVmail”

to see your messages.

TVmail

DIRECTV NON-DVR RECEIVERS USER GUIDE

Parental Fav’s & Setup

Parental Controls

Selecting “Parental, Fav’s & Setup” in the Menu displays a submenu of items

that lets you customize and adjust your DIRECTV viewing experience.

You can choose “Parental Controls” to limit what ratings your children are

allowed to watch, how much they can spend for Pay Per View shows or

even what hours they can watch DIRECTV Programming.

Choose “Favorite Channels” to set up your own personal list of favorite

channels and then use it in the program guide for a more customized

experience.

Select “System Setup” to adjust and conﬁgure how you want your TV and

DIRECTV

System to work together.

“Parental Controls” enables parents to place certain restrictions on just who’s

watching what, and requires a passcode to view restricted programming.

Whether it’s for mature content, spending amounts, or even the number of

hours of TV watching allowed, you’re always able to keep limitations where you

want them for the whole family.

Press MENU, select “Parental, Fav’s & Setup,” select “Parental Controls,” then

“Edit Settings,” and you’ll see the current status, showing any restrictions. The

system default is “unlocked” for all categories.

Parental, Fav’s & Setup - Parental Controls

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Chapter 2 - Detailed Information

The Ratings feature lets you set ratings limits for Movies, TV and

unrated shows. From the left menu, select “Ratings Limits,” then

select either Movies, TV or Other.

Ratings Limits

Select the button next to the rating limit you wish to impose. Brief

descriptions of the ratings appear for your guidance.

- Movies

Adult Channels

High-DefinitionReceivers

Select “Adult Channels” then press SELECT again to completely hide

adult channels in the program guide, Manage Autotunes screens, and

when channel surﬁng.

Pressing SELECT on “Show Adult” toggles between Show Adult and Hide

Adult.

Note:On Standard-Deﬁnition Receivers, select “Ratings.” The Movies, TV and Other

options are displayed as tabs. Use the RED and GREEN keys to select the desired tab.

Parental, Fav’s & Setup - Parental Controls

DIRECTV NON-DVR RECEIVERS USER GUIDE

The Channel Blocks feature lets you prevent children from viewing channels

that you have selected. From the left menu select “Channel Blocks,” then scroll

down the channel list and select those you wish to block or allow. (On Standard-

Deﬁnition Receivers, select “Chan Blocks.”) Use “Block All” or “Allow All” to save

time if you wish to affect a large number of channels.

Select the TV rating limit you desire. In addition, you can also set rating limits

for particular types of content (for example, Fantasy Violence (FV), Dialogue (D),

Language (L), Sexual Content (S) and Violence (V)), each of which is described

when highlighted.

Block or allow programming that has no rating — such as news and sports.

Channel Blocks

- TV Programs

- Other Shows

Parental, Fav’s & Setup - Parental Controls

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Chapter 2 - Detailed Information

The Spending Limit feature lets you enter a dollar limit on the amount that

can be spent on a single purchase or Pay Per View Event. From the left menu,

select Spending Limit. (On Standard-Deﬁnition Receivers, select “Spending.”)

Simply key in the amount using the numbers on your remote.

The Viewing Hours feature lets you select times during which TV watching is

allowed in your household. From the left menu, select Viewing Hours, then

select the start times and durations for viewing. (On Standard-Deﬁnition

Receivers, select “Hours.”) You can set hours based on “school nights”

(Monday-Thursday) and/or weekend nights (Friday-Saturday) and Sunday.

Spending Limit

Limit TV Viewing Hours

Parental, Fav’s & Setup - Parental Controls

DIRECTV NON-DVR RECEIVERS USER GUIDE

Temporarily or permanently unlocking a restriction is easy. To temporarily

unlock a particular program:

When any controls are currently activated, “Unlock Now” will appear if

you try to tune to a restricted program.

Select “Unlock Now” and enter the passcode.

Unlock Your Receiver

Once you’ve set the restrictions you want, choose “Lock Now” from the left

menu. You’ll be directed to create a passcode (which you’ll want to make easy

enough to remember, but hard enough that the little ones won’t guess it!). This

passcode will be your entry to unlocking and adjusting limitations in the future.

An on-screen message will appear whenever anyone tries to tune to a channel

or program that has been restricted, or attempts to spend or watch beyond

limitations set. He or she will not be allowed to proceed without the passcode.

Using your passcode, you can easily override the limits.

Lock Your Receiver

Parental, Fav’s & Setup - Parental Controls

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Chapter 2 - Detailed Information

Making multiple entries aimed at guessing the passcode is discouraged by a

time delay; each invalid passcode entered lengthens the delay for subsequent

entry by one second.

To change your passcode at any time:

Scroll down to “Passcode” and press SELECT.

Enter your current passcode, then enter a new one twice to

conﬁrm.

Press MENU, then select “Parental Fav’s & Setup,” then

select “Parental Controls.”

Various options for removing restrictions temporarily

or permanently will appear. Select one and enter your

passcode.

For more unlock options:

Press MENU, select “Parental Controls, Fav’s & Setup,” then

“Parental Controls,” then “Edit Settings.”

Note: If you forget your passcode, call 1-800-531-5000 to reset it. You must

be the registered account holder and have your account number.

Note: If you have Parental Controls set and temporarily unlocked, turning the

receiver off will turn the parental controls back on.

Parental, Fav’s & Setup - Parental Controls

DIRECTV NON-DVR RECEIVERS USER GUIDE

The Favorites feature lets you create lists of your favorite channels. If a

favorites list is active, you’ll see only those speciﬁc channels listed in the guide

as well as, when you’re channel surﬁng in live TV. You can create up to two

custom favorites lists.

Favorite Channels

If you have an HD receiver, you can also choose “Channels I Get”

to see only the channels that are in your DIRECTV Programming

package.

High-DefinitionReceivers

Access the Favorites feature from the main menu, the guide, or live TV. From

the main menu, select “Parental, Fav’s & Setup,” then “Favorite Channels.”

From live TV or the guide, press the YELLOW button, then select “Change

favorites list.”

If you haven’t created a Favorites list, the “Setup Custom 1” and “Setup

Custom 2” options will be displayed. Select the one you want, and follow the

on-screen instructions to create and name your list. Once your list is created,

press the YELLOW button while in the guide or live TV, select “Change

favorites list” and select the list you want to use.

Selecting a Favorites list makes it active and hides the display of all other

channels in the guide. The name of the currently selected Favorites list is

displayed in the bottom left of the program guide screen to remind you which

list you are currently using. To return to displaying all channels, press the

YELLOW button while in the guide or live TV, select “Change favorites list”,

and select “All Channels”.

Parental, Fav’s & Setup - Favorite Channels

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Chapter 2 - Detailed Information

Press MENU select “Parental, Fav’s & Setup” and then select “System Setup.”

The system setup screen provides your basic system information:

receiver model, receiver ID, access card number and software version.

From this screen you can access the following features:

High-Deﬁnition Receivers: “Info & Test,” “Display,” “Audio,” “HDTV,”

“Network Setup,” “Remote Control,” “Satellite,” “Whole-Home” and

“Reset.”

Standard-Deﬁnition Receivers: “Info & Test,” “Satellite,” “Remote,”

“Audio,” “Display,” “Access Card” and “Reset”

From System Setup, select “Info & Test.” The option “Run System Test,”

initiates a test of the tuners, access card, receiver ID and phone line and

reports the results on screen. The option “More System Info,” displays all

current receiver settings which may be helpful during troubleshooting.

System Setup

Info & Test

Note:Running the System Test may interfere with live TV and scheduled

autotunes.

Parental, Fav’s & Setup - System Setup

DIRECTV NON-DVR RECEIVERS USER GUIDE

Select “Display” and then select either “Preferences”, “Captioning” or “Clock”.

Display

Note:For Standard-Deﬁnition Receivers select “Display” and then press the

GREEN and RED buttons on your remote to move between the Preferences, TV

Ratio and Time Zone screens.

These are user interface display settings which include:

Guide HD Channels (High-Deﬁnition Receivers ONLY): Choose

whether you want the guide to show you HD channels and their

duplicate SD channels or to hide the SD duplicates.

Guide shows: Select whether you want the ﬁrst press of the GUIDE

button to take you directly to the program guide or to go to the

category ﬁlter ﬁrst. No matter which one you choose, pressing

GUIDE a second time shows you the other option.

Language: Select your preferred on-screen text language.

Scrolling Effects: Turn scrolling effects on or off. This affects the

appearance of large text areas when they scroll.

Banner Time: Set the channel banner time to determine how

quickly the banner disappears after moving to a new channel.

-Preferences

Parental, Fav’s & Setup - System Setup

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Chapter 2 - Detailed Information

On High-Deﬁnition receivers, select “Captioning” to turn closed

captioning on or off, and to select the font style, size and color for the

display of captions.

High-DefinitionReceivers

-Captioning

Select “Clock” (or “Time Zone” on Standard-Deﬁnition Receivers) to

set your time zone and whether you want the receiver to show Daylight

Savings time or not.

-Clock

Parental, Fav’s & Setup - System Setup

DIRECTV NON-DVR RECEIVERS USER GUIDE

HD Receivers

SD Receivers

For High-Deﬁnition Receivers, select “Audio”to make a persistent change

to your audio settings.

Preferred audio language

Volume of sound effects

Dolby Digital output (for a surround sound system, for example).

Not all TV programs deliver Dolby

Digital 5.1 channel signals. Look for

the Dolby

Digital icon in the program description and Channel Banner.

HD Channels include 5.1 surround sound when available from the

programmer. Additional equipment is required and sold separately.

“Dolby” and the double-D symbol are trademarks of Dolby Laboratories.

Audio

For Standard-Deﬁnition Receivers, select “Audio” to select your

preferred audio language. This is a persistent setting.

To make temporary adjustments to your preferred audio language,

press the GREEN button on your remote from Live TV to cycle

through the available audio tracks.

Standard-DefinitionReceivers

High-DefinitionReceivers

Parental, Fav’s & Setup - System Setup

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Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

High-DefinitionReceivers

HDTV

Select “HDTV” and then select either “Video”, “TV Ratio” or “TV Resolution”.

Before you get started, you may want to review Appendix 3, About High-

Deﬁnition, which describes HD formats and resolutions.

Set your preference for the following screen options: Native, Screen

Format and Bar Color.

Native: You can turn Native mode ON or OFF. When Native Mode is

ON, your TV auto-changes to match the resolution of the program

coming into the receiver. For example, if Native mode is ON and a

program is being broadcast in 480p, your High-Deﬁnition Receiver

tells the TV to show it in that same format. If the next program

changes to 1080i, the receiver tells the TV to change to that format.

Native mode slows down the system’s response time to channel

changes since the receiver and TV must adjust the picture resolution

at every channel change. Because of this, the default setting is OFF.

When Native Mode is OFF, your receiver will display the program at

the highest resolution set on the “TV Resolutions” screen.

Screen Format: When a program is broadcast in a format that does

not exactly ﬁt your TV screen, your receiver will automatically size the

picture. Screen Format options include Original Format, Pillar Box

(Widescreen 16:9 HDTVs only), Letterbox (Standard 4:3 HDTVs only),

Stretch and Crop.

-Video

Parental, Fav’s & Setup - System Setup

DIRECTV NON-DVR RECEIVERS USER GUIDE

High-DefinitionReceivers

Set the aspect ratio that matches your TV. Options are Standard 4:3 or

Widescreen 16:9.

Select the resolutions your TV can support so your receiver can pass

the proper signal. To ﬁnd the resolutions your TV supports, check the

user’s guide that came with your TV. If you select a resolution your

TV doesn’t support, the receiver will reset the setting after a few

seconds.

-TV Ratio

-TV Resolutions

If you’re watching a widescreen movie on a Standard 4:3 TV, you may

want to choose “Letterbox” which places bars on the top and bottom

of the screen. If your HDTV is 4:3 aspect ratio, you may want to

“Crop” or cut off the content at the left and right side of the screen

while preserving the proportion of the picture that remains. You

can also “Stretch” the picture vertically or horizontally to ﬁll up the

screen.

Bar Color: Select the Bar Color option to set the color of the bars

displayed when you view programming in Letterbox or Pillar box

modes.

Parental, Fav’s & Setup - System Setup

Chapter 1

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Chapter 2 - Detailed Information

Network Setup

Select “Network Setup” to conﬁgure and test the connection of your

receiver to the Internet. See Appendix 2 for details.

High-DefinitionReceivers

When the MODE switch on your remote is in the left-most position, it

controls your DIRECTV receiver. However, you can also program the AV1,

AV2 and TV positions to control other equipment such as your TV, DVD,

VCR or Stereo. From System Setup, select “Remote Control” (Standard-

Deﬁnition: “Remote”) and then “Program Remote.” It is helpful to know

the model number as well as the brand of the equipment to produce the

best results when programming the remote. To clear current AV1, AV2 and

TV settings use the “Reset Remote” option.

Remote Control

Parental, Fav’s & Setup - System Setup

Note:This option is not available on model H20.

DIRECTV NON-DVR RECEIVERS USER GUIDE

Certain remote control models feature RF (radio frequency) capability.

Refer to the model number printed on the top left corner of your

DIRECTV Remote Control. Look for the letter(s) “R” or “RB” at the

end of the model number which indicates that the remote supports

radio frequency. To change your remote method of transmission from

Infrared (IR) signals to RF, select “Remote Control” and then “IR/RF

Setup”. While IR transmission requires a clear line of sight to the front

of the receiver, RF transmission lets your put your receiver inside a

cabinet or behind solid doors and still be able to command it from up to

200 feet away.

High-DefinitionReceivers

IR/RF Setup

Parental, Fav’s & Setup - System Setup

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Chapter 2 - Detailed Information

This option is typically only used by installers when your system is initially

set up. However, you can come here to see the satellite signal strength your

receiver is getting or to repeat the satellite setup procedure.

Satellite

Whole-Home

High-DefinitionReceivers

Access Card

Do not select Access Card unless you have a new access card provided

by DIRECTV. Follow the on-screen directions to replace your access card.

You will need your old and new access cards to complete this process.

Standard-DefinitionReceivers

If you’re using DIRECTV

Whole-Home DVR service use this option

to name this receiver location. Select “Whole-Home”, then “Name

Location” and follow the on screen instructions. To learn more, read

the “DIRECTV

Whole-Home DVR service” section at the end of this

chapter. Use the “External Devices” option to allow mobile devices

to access content on your DIRECTV receiver, including the ability to see

the info for the currently tuned program, and tune to a channel. The

“Status” option shows whether your account is authorized for Whole-

Home DVR service, and how many receivers are found on your network.

Parental, Fav’s & Setup - System Setup

DIRECTV NON-DVR RECEIVERS USER GUIDE

Reset

The Reset screen lets you restart the receiver, reset to factory defaults, or reset

everything.

“Restart Receiver” is the same function as pressing the red reset button

behind the access card door on the front of the receiver. This option does

not affect your settings and scheduled autotunes.

“Reset Defaults” erases all of your personal preference items, such as

parental controls, favorites, language and scheduled autotunes, and

restores the receiver conﬁguration to how it was set at the factory.

“Reset Everything” Completely erases everything from system memory

and starts over like a new receiver, starting over with Guided Setup.

Note:If Parental Controls are locked, you must enter your password to reset

the receiver.

Parental, Fav’s & Setup - System Setup

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Chapter 2 - Detailed Information

High-DefinitionReceivers

If you have an HD receiver you can access a list of Help topics and

Frequently Asked Questions (FAQ) that explain how to use your

DIRECTV Receiver. Press MENU, then select “Parental, Fav’s &

Setup,” then select “Help.”

Select a folder to open it, and then press SELECT on the topic of your

choice. If you want to go to the FAQ tab, press the GREEN button.

You can also tune to Channel 1 to access the interactive DIRECTV

Customer Information Channel. Watch videos on a variety of topics, such

as your remote control, receiver features, and troubleshooting. To exit the

Customer Information channel, press CHAN UP/DOWN, press GUIDE, or

enter a channel number to tune to.

Go online to directv.com/help for information on programming, services,

equipment, billing, and more.

Help Topics and FAQs

Note:For model H20, press MENU, select “Customer Care & Help” and then

select “Help”.

Help Topics and FAQs

DIRECTV NON-DVR RECEIVERS USER GUIDE

DIRECTV

Whole-Home DVR Service

With DIRECTV’s Whole-Home DVR service and the proper equipment,

it’s like having a DVR in every room. Now even rooms with HD Non-DVR

receivers can schedule and watch recorded programs. Start watching a

recorded program in one room, stop it, and then continue watching it in

another room.

Here’s how it works:

1. Network Your Receivers:

When your HD DVR and HD Non-DVR receivers are networked, it allows

them to share content. This is typically completed by an installer during

your installation appointment. To learn more about upgrade and eligibility

requirements, go to directv.com/wholehome. To get a quick understanding

of how recorded content is shared by your household, skip to step 7.

Note:To access DIRECTV

Whole-Home DVR service functionality, you

need a DIRECTV Plus HD DVR receiver (models HR24, HR20-HR23 with DECA),

an additional Whole-Home-capable receiver (models H25, H24, HR24, H21

with DECA, H23 with DECA, HR20-HR23 with DECA) for each TV, a SWiM

network, HD Access, DVR service and DIRECTV

Whole-Home DVR service.

There is a limit of one remote viewing per DVR at a time. For Whole-Home

DVR to function, your receivers should never have an Ethernet cable

connected, unless it is connected to a DECA. H24, H25 and HR24 receivers

should never have a DECA installed.

DIRECTV

Whole-Home DVR Service (High-Deﬁnition Receivers)

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Chapter 2 - Detailed Information

2. Activate DIRECTV

Whole-Home DVR Service:

Once DIRECTV

Whole-Home DVR service is activated on your account,

press the LIST button on your remote. The message on the right will display,

conﬁrming the service has been enabled. Select “Continue”.

3. Name Your Locations:

You’ll be prompted to give each receiver a name. We refer to this as

“Location.” We recommend using a name that you’ll easily associate

with the room or it’s location, such as, “Living Room.” The name must be

14 characters or less. You must be at the receiver to assign its name.

Note:Service activation and location naming are typically performed by

the installer during your installation appointment.

After you’ve assigned a Location Name, you can change it as follows: Press

MENU, select “Parental, Fav’s & Setup,” “System Setup,” “Whole-Home” and

then “Name Location.”

DIRECTV

Whole-Home DVR Service (High-Deﬁnition Receivers)

DIRECTV NON-DVR RECEIVERS USER GUIDE

You can change sharing options at any time. Press MENU, select “Parental,

Fav’s & Setup,” “System Setup,” “Whole-Home” and then “Share Playlist.”

4. Set Playlist Sharing Options (HD DVR only):

During initial setup, if the receiver is an HD DVR, you’ll be prompted to set

the following Playlist sharing options:

Share Playlist

An HD DVR has the option to share its Playlist with other receivers.

Let’s say you have an HD DVR in your Den, an HD DVR in your Master

Bedroom, and an HD Non-DVR in your Kitchen. If you set Share Playlist

to “No” in the Master Bedroom, the other rooms (Den and Kitchen)

won’t be able to access the Master Bedroom’s Playlist.

Allow Deletion

An HD DVR has the option to prevent another location from deleting

programs that were recorded by that HD DVR. In our previous example,

if the DVR in the Den is set to allow deletion “From this room only”, a

person trying to delete a program (recorded in the Den) from the Master

Bedroom or Kitchen would be prevented from doing so.

5. View Status:

To view the Whole-Home status for all your connected HD DVRs, press MENU,

select “Parental, Fav’s & Setup,” “System Setup,” “Whole-Home” and then

“Status.” This screen indicates if DIRECTV

Whole-Home DVR service is

authorized, as well as the Playlist sharing settings for all networked HD DVRs.

DIRECTV

Whole-Home DVR Service (High-Deﬁnition Receivers)

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 2 - Detailed Information

6. Record Programs:

If you’re in a room with an HD DVR, and you’ve authorized DIRECTV

Whole-

Home DVR service, you’ll still record programs in the same way you did before.

See Chapter 1, “Recording Programs” for details.

If you’re in a room with an HD Non-DVR receiver, once you authorize DIRECTV

Whole-Home DVR service you’re able to request programs to record.

You can also book a recording from a program’s Info screen.

To record a program you’re currently watching or to record a

highlighted program in the Guide, press the INFO button and select

either “Record Once” or “Record Series.”

If your recording (requested from a Non-DVR receiver) conﬂicts

with other recordings already scheduled on the DVR, a message will

display letting you know that your program cannot be recorded.

To record a show you’re currently watching or to record a

highlighted program in the Guide, press the orange REC (record)

button. A message displays on screen asking you to select the HD

DVR you would like to record on; then select either “Record Once”

to record the current episode, “Record Series” to record the entire

series or “Do Nothing” to cancel your request.

Note:Pressing the REC button twice to record a series or pressing it three

times to cancel the request does not work on Non-DVR receivers.

Tip:Adding a second HD DVR to your DIRECTV

System

doubles your recording capacity. Don’t worry about

having to remember which DVR you recorded your shows

on. Whole-Home DVR service keeps things simple by

giving you a single, uniﬁed playlist of all your recordings

on any connected TV.

DIRECTV

Whole-Home DVR Service (High-Deﬁnition Receivers)

DIRECTV NON-DVR RECEIVERS USER GUIDE

Recordings can be deleted from any connected receiver. However, to

check the status of scheduled recordings on the To Do List or to change

the priority of a series you’ve scheduled to record, go to the HD DVR,

press MENU and select “Manage Recordings” for options.

To delete a program from your Playlist, use the arrow keys to highlight the

desired show and press the RED button. You’ll then be asked to conﬁrm the

deletion.

You can limit access to programs with Parental Controls. See Chapter 2,

“Parental Controls for details”. Your parental control settings restrict access to

both recorded and live programs. Parental controls must be set at each receiver.

Note:Only two locations can access a recorded

program at the same time (the HD DVR the program was

recorded on and one other location). If a third location

tries to playback a recording, a message will display

explaining that the program is not available.

7. Watch Recorded Programs:

By networking your receivers, the recordings from all the HD DVRs in your

household are combined into a “shared” Playlist. The shared Playlist is

accessible by all networked receivers, even if the receiver is not a DVR! To

access the Playlist, press the LIST button on the remote control or press MENU,

and select “My Playlist”. Highlight a show and press SELECT to play. If you’ve

already watched part of the show in another room, you can select “Resume” to

pick up where you left off. You can use any of the DVR control buttons such as

PAUSE, FFWD, ADVANCE, etc… while watching your recorded show.

DIRECTV

Whole-Home DVR Service (High-Deﬁnition Receivers)

CHAPTER 3 - CONNECTIONS FOR TV AND AUXILIARY EQUIPMENT

CONNECTIONS ...................................................................64

SETUP AND ACTIVATION ...................................................70

PROGRAMMING YOUR REMOTE CONTROL .......................71

DIRECTV NON-DVR RECEIVERS USER GUIDE

Your Phone Connection

Your Internet Connection

Note:For the most current options and instructions to connect your receiver to the

Internet, please visit directv.com/getconnected.

For the best user experience and system performance we highly recommend that your system be professionally installed.

Call 1-800-531-5000 to schedule an installation.

Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase Pay Per View movies and

special events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive

features available on our interactive channels. The receiver uses a toll-free number once a month for a few minutes duration and is

designed not to interfere with your regular phone service. You will need an RJ11-type modulator jack (the most common type of phone jack).

If you disconnect the phone line, the receiver will not allow you to purchase PPV programs and some features of our interactive channels

will be limited. If your receiver is connected to the Internet, either directly or via a DIRECTV Home Network connection, you do not need to be

connected to a phone line. See “Your Internet Connection” below.

Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your

warranty.

Connecting your DIRECTV Receiver to the Internet and your home network gives you access to features like TV Apps, Music & Photos, and

more.

The instructions for connecting to a network are different depending upon whether you have Whole-Home DVR Service. Please see

Appendix 2.

Connections

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 3 - Connections for TV and Auxiliary Equipment

Connections for TV and Auxiliary Equipment

Note:

Not all cables come with your digital satellite receiver; you may need to purchase additional cables depending on your setup.

Never connect an IN to an IN or an OUT to an OUT. All A/V jacks and inputs are color-coded. Always match the color of the plug to the same color of

the jack.

To obtain the best picture quality, make sure the receiver is connected directly to the TV.

Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing or

recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer of such equipment for additional

information.

If you upgrade your TV, get a new DIRECTV Receiver, or add new equipment such as a surround sound system, DVD player or burner,

or VCR, you have various options for connecting your equipment. All of the video and audio outputs on your receiver offer good quality.

Pick a video and audio output from the following lists, based on the connectors your receiver and TV support; they are listed in order,

with the highest quality options at the top of each list. Not all connectors are available on all receivers and TV models. Standard-deﬁni-

tion receivers do not support HDMI, component video or digital audio.

Connections

WARNING:

Do not connect your receiver (or any other equipment, such as a TV or VCR) to the AC power supply until you have

properly connected all the other cables.

DIRECTV NON-DVR RECEIVERS USER GUIDE

HDMI [High-Deﬁnition Multimedia Interface] provides the best digital video and digital audio in one connector. (Not available on

standard-deﬁnition receivers.)

Component Video Output (YPbPr) provides high-quality video, but does not provide audio. You will need to connect audio

separately using the digital audio or RCA audio connectors. Newer receivers (model H25) have an “A/V Out” connector that

provides Component Video and RCA audio output in a single, custom cable. (Not available on standard-deﬁnition receivers.)

S-Video provides good video, but does not provide audio. You will need to connect audio separately using the digital audio or RCA

audio connectors. (Not all receivers have S-Video outputs.)

RCA output (composite video) provides good video and usually comes bundled with three cables for one video and two audio

channels.

HDMI [High-Deﬁnition Multimedia Interface] provides the best digital video and audio in one connector. (Not available on standard-

deﬁnition receivers.)

Digital Audio Optical provides excellent quality digital audio and is often used on newer surround sound and DVD equipment. (Not

available on standard-deﬁnition receivers.)

Digital Audio Coax provides high quality digital audio and is also found on newer surround sound and DVD equipment. (Not available

on standard-deﬁnition receivers.)

RCA outputs provide good audio quality and are found on older auxiliary equipment.

There are so many makes and models of TVs and auxiliary equipment, it is impossible to fully describe all of the possible connections

between them and your receiver. Refer to the manuals for that equipment to see the connection options speciﬁc to each make and model.

The following images show examples of how your receiver may be connected, using the supported video and audio connections for the

TV, the surround sound, and the DVD player/burner or VCR. Several models of DIRECTV Receivers are shown, given you a variety of

connection options to your TV and other equipment.

Audio Connections

Video Connections

Connections

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 3 - Connections for TV and Auxiliary Equipment

Here is an example using a TV that has an HDMI connector as the

best video/audio input and a surround sound system that has a

digital audio optical connector as the best audio input, connecting to

a DIRECTV HD Receiver.

This example also shows using a DVD burner with RCA audio and

component video connectors.

Here is an example using a TV that has component video

connectors as the best video input with RCA audio connectors as

the best audio input and a surround sound system that has a digital

audio coax connector as the best audio input.

This example also shows using a VCR with RCA audio and video

connectors.

Example: TV with HDMI Connector

Example: TV with Component Video Connectors

Connections

DIRECTV NON-DVR RECEIVERS USER GUIDE

Connections

Some HD receivers have a special A/V Out connector that supports

either component or RCA (composite) video. The H25 comes with

the A/V Out cable that supports component video and RCA audio.

You can also purchase an optional cable with A/V Out to RCA audio

and video (composite) connectors.

Here is an example using a TV that has an HDMI connector as the

best audio/video input.

This example also shows connecting your receiver to a DVD

burner using the AV Out cable that comes with your receiver for

component video and RCA audio connections.

Here is an example using a TV that has an HDMI connector as the

best audio/video input.

This example also shows using a DVD burner using the optional

A/V Out cable with RCA video and audio connectors, and a VCR

using RCA video and audio connectors.

Receiver with A/V Out Connector

Example: Using the A/V Out Component Video Cable

Example: Using the A/V Out RCA Video (Composite)

Cable

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 3 - Connections for TV and Auxiliary Equipment

Connections

Here is an example of a TV that has an S-Video connector as the

best video input and RCA audio connectors as the best audio input

and a surround sound system with a digital audio optical connector

as the best audio input. (Not all receivers have an S-Video

connector.)

This example also shows using a DVD burner with component

video connectors and RCA audio connectors.

Here is an example of a TV that has RCA connectors as the best

video input and RCA audio connectors as the best audio input.

This example also shows using a VCR with component video

connectors and RCA audio connectors.

Example: TV with S-Video Connector

Example: TV with RCA Connectors

DIRECTV NON-DVR RECEIVERS USER GUIDE

Guided Setup

Activate Your DIRECTV

Service

If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will need to follow the guided

setup screens before starting DIRECTV service.

1. Have on hand your service address, social security number and a valid major credit card.

2. Write down your receiver ID and access card numbers on the Product Information page located before Chapter 1. Depending on your

receiver model, the receiver ID is on a sticker either behind the access card door on the front of the receiver, or under the receiver,

while the card number is on the access card itself.

3. When you’re ready, just call 1-800-531-5000 to pick the programming package that’s right for you and subscribe to DIRECTV service.

Follow the on-screen directions to complete your setup functions. If you’ve installed your satellite dish and system yourself, you’ll be

guided though various functions for optimizing your signal and setup — including positioning your dish and a system test. After these

setup procedures are complete, you’ll see a message that says, “Acquiring Satellite Info,” as the receiver gathers information from the

satellite for the on-screen program guide. Next, you’ll be given the opportunity to program your remote to control other equipment such

as your TV and/or DVD player. Just follow the on-screen instructions and you’ll be ready to watch in no time!

1. Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position.

2. Press PWR. The DIRECTV

Receiver will turn on. (Make sure your TV is also turned on!)

3. The ﬁrst screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you prefer

and press SELECT.

4. You will see a Welcome screen.

Setup and Activation

Once all the setup processes are complete, all that’s left to do is activate your DIRECTV

service. Before you make the call, be sure to:

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 3 - Connections for TV and Auxiliary Equipment

You can program the DIRECTV Remote Control to operate your TV power, volume and mute, additional equipment such as a DVD, VCR,

stereo, or a second TV or DIRECTV

Receiver.

To reset the remote control and clear all but DIRECTV Mode, follow these steps:

Once your remote is programmed to work with your TV, the VOL and MUTE key control the TV regardless of the MODE slide switch

position. If you would like to change the VOL and MUTE to work with other audio equipment, such as a stereo, you can. When you

program the remote for the audio equipment, on-screen instructions will direct you on how to do this.

Factory Defaults

1. Press MENU to display the on-screen Menu.

2. Highlight “Parental, Fav’s & Setup” and press SELECT.

3. Highlight “System Setup” and press SELECT.

4. Press SELECT on “Remote Control” (Standard-Deﬁnition Receivers: “Remote”) in the left menu.

5. Follow the on-screen instructions to program your remote for your TV or additional equipment (AV1 and AV2).

1. Point the remote away from your DIRECTV

Receiver and components. Press and hold MUTE and SELECT until the

light above the slide switch on the remote ﬂashes twice (about 5 seconds).

2. Enter 9-8-1. The light on the remote will ﬂash four times, indicating you have cleared AV1, AV2 and TV modes.

Programming Your Remote Control

DIRECTV NON-DVR RECEIVERS USER GUIDE

Once you have programmed your DIRECTV Remote Control to operate your TV, you can active the TV INPUT button so you can change

the “source” - the piece of equipment (i.e., TV, DVD, VCR) whose signal is displayed on your TV.

Program TV Input:

Deactivate TV Input:

Repeat steps 1 through 3 above. The green light will blink 4 times. Pressing the TV INPUT button will now do nothing.

1. Slide mode switch at top of remote to “TV”.

2. Press and hold “MUTE”.

3. While still holding down “MUTE”, press and hold “SELECT” until the green light ﬂashes twice.

4. Enter 9-6-0 on the keypad.

5. Green light on remote should ﬂash twice.

Programming Your Remote Control

Program / Deactivate TV Input Button

TROUBLESHOOTING TIPS ..................................................74

DIRECTV

RECEIVER OR TV PROBLEMS ...........................76

REMOTE CONTROL PROBLEMS ........................................85

RUNNING THE SYSTEM TEST ...........................................86

CHAPTER 4 - TROUBLESHOOTING

DIRECTV NON-DVR RECEIVERS USER GUIDE

Many problems can be corrected by performing a simple reset of the DIRECTV

Receiver. If you experience frozen audio or video, a blank

screen, or the system won’t respond to front panel button or remote button presses try one of these:

Press the red RESET button. Depending on your model of receiver, this will be

either behind the access door on your receiver’s front panel, or on the right side.

Wait for program guide information to be acquired.

If the problems persist, try unplugging the power cord of the DIRECTV

Receiver

for 15 seconds, then plug it in again.

If the above two items don’t work, try reauthorizing your receiver. On a

computer, go to directv.com/reauthorize and follow the onscreen instructions.

You will need to be logged into your account on directv.com to complete this

process.

Running the System Test (later in this section) can also help you diagnose and

solve many common problems.

Resetting / Reauthorizing Your Receiver

Reset Button

(Your equipment may not look exactly like the model illustrated.)

Reset Button

HD & SD Receivers

HD Receiver (model H25)

Troubleshooting Tips

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 4 - Troubleshooting

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions.

These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an

update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception

should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.

System Software Updates

On-Screen Messages

Troubleshooting Tips

There may be times when you see an on-screen message similar to the one on

the right. The top line of the message gives a brief description of what causes the

on-screen message to display, while the second line displays instructions to follow.

Most on-screen messages supply a code in parentheses. That code is used by

DIRECTV Customer Service to help troubleshoot your call.

The message at right shows an example of trying to view a channel that you have not

purchased or that is not in your programming package. To resolve the situation, call

Customer Service at 1-800-531-5000 and mention the code when prompted.

DIRECTV NON-DVR RECEIVERS USER GUIDE

Problem: Progress bar freezes while Acquiring Guide Data / Data From Satellite

Solution:

Possible Causes:

- This may be normal. After ﬁve minutes, the screen saver will display. Press any key on the remote to see the progress bar again.

- May happen if your satellite dish isn’t adjusted properly.

While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.

- If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the

DIRECTV

Receiver and wait for program guide information to be acquired.

DIRECTV

Receiver or TV Problems

Possible Causes:

Problem: DIRECTV

Receiver turns on or changes channels unexpectedly

Your receiver changes to a different channel without a remote control command.

- A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.

- Your TV’s timer may have been activated.

Solution:

- Check your To Do List to see if there are other scheduled autotunes. Press MENU, select “Manage Autotunes,” then “To Do List.”

- Check your TV owner’s manual to turn off the TV’s timer.

Chapter 1

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Chapter 4 - Troubleshooting

Possible Causes:

Problem: Blue, black, gray or snowy screen

Your TV displays a blue, black, gray or snowy screen.

- Your TV and/or your receiver are not powered on.

- The DIRECTV

Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a different input

source than what you are trying to view.

Solution:

- Check that DIRECTV

Receiver and TV are both powered on.

- If snowy screen, make sure your TV is on channel 3 or 4.

- Press TV INPUT on your DIRECTV Remote Control to cycle through the “sources”, pieces of equipment whose signal is displayed on

your TV. Note: TV INPUT must be programmed to work; see Chapter 3, Programming Your Remote Control for instructions.

- Press the INPUT button on the TV remote control to change the video source.

- Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

- If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV

Receiver back on.

- Check your connections and cables.

DIRECTV

Receiver or TV Problems

DIRECTV NON-DVR RECEIVERS USER GUIDE

DIRECTV

Receiver or TV Problems

Possible Causes:

Problem: DIRECTV

Receiver will not turn on

Your receiver won’t turn on with either the remote or from the front panel.

- Remote batteries are dead.

- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.

- Wall outlet is dead.

Solution:

- If remote is not turning on the receiver:

• Make sure mode switch is all the way to left, then press PWR button on remote.

• If still not responding, check batteries – green light should blink when any key is pressed.

• If steady blinking, replace batteries.

• If solid green light, make sure nothing is blocking the IR sensor.

- If receiver does not respond to pressing the buttons on the front panel of the receiver:

• Verify power cord is plugged in at both the wall outlet and rear panel of the receiver.

• If receiver is plugged into a wall outlet, make sure it is not controlled by a wall switch.

• If receiver is plugged into a power strip, make sure power strip is working.

• If the power strip is not working, press the reset button on the power strip OR unplug and plug back in (not all power

strips have a reset button).

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 4 - Troubleshooting

DIRECTV

Receiver or TV Problems

Possible Causes:

Solution:

Problem: DIRECTV

Receiver Turns off while playing

Your receiver turns off unexpectedly.

- Excessive heat may have caused the receiver to go into a standby state.

- Electronic protection circuit may have been activated due to a power surge.

- You may have blown a circuit breaker or be experiencing a power outage.

- Parental viewing limits may have been activated on your DIRECTV

Receiver.

- Ensure that your receiver has plenty of ventilation and that nothing is on top of the receiver.

- Wait 30 seconds for internal circuits to reset, then turn receiver back on.

- Consider using a line conditioner or surge protector.

- Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.

- If parental limits are active, turn your DIRECTV

Receiver back on and enter your parental lock code at the prompt.

DIRECTV NON-DVR RECEIVERS USER GUIDE

Solution:

Problem: Temporary loss of the satellite signal (“Searching for Satellite Signal” message is displayed),

“frozen” picture, or picture breaks into blocks / pixels.

The image on your screen is frozen, blocky, or you see a message that says “Searching for Satellite Signal (x771).

Possible Causes:

- Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal.

- If there are no weather problems in your area, reset your DIRECTV

Receiver using the red RESET button behind the door on the

front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.

- You can also check all the cable connections between your DIRECTV

Receiver and the satellite dish for loose or broken

connections.

- If the problem is coming from the program source (for example, you see the problem on one channel, but not on any others), wait

for the broadcasting channel to resolve the issue.

- If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or a

DIRECTV Installer at 1-800-531-5000 to relocate your dish.

- If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a professional

installer to realign your dish or call us at 1-800-531-5000.

- Severe weather (rain, snow, hail etc.) may cause this issue.

- There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.

- There may be a problem with the cables running from your satellite dish to your DIRECTV

Receiver.

- If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.

DIRECTV

Receiver or TV Problems

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 4 - Troubleshooting

Solution:

Problem: Partial programming loss. Channels missing from the Guide. Channel is in the Guide but I can’t

tune to it.

Your Program Guide is missing channels, or you are unable to use the guide to tune to a channel.

Possible Causes:

- The channels might be excluded from the Favorites list currently in use.

- Your satellite dish may be incorrectly conﬁgured.

- Your receiver information may need to be refreshed.

- To change your Favorites List, press GUIDE on the remote, then press the YELLOW button and select “Change favorites list,”

then “All Channels.”

- Enter the channel number using the number pad on the remote control.

- Check the dish type set in your receiver’s preferences: Press the MENU key on the remote control, then select “Parental, Fav’s

& Setup,” then “System Setup.” Check Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select

“Satellite” from the left menu, then select “Repeat Satellite Setup.” Follow the steps. From the Satellite Dish Type screen,

make sure the proper dish type is selected.

- To refresh your receiver information, go to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages,

Please Call Customer Service, ext. 721. You will need to be logged into your account on directv.com to complete this process.

DIRECTV

Receiver or TV Problems

DIRECTV NON-DVR RECEIVERS USER GUIDE

Solution:

- Change the channel on your DIRECTV

Receiver. This may re-sync the audio.

- Try replacing the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system’s

manual for assistance.

- If the issue continues, reset your DIRECTV

Receiver. Press the RESET button behind the access panel door on the front of the

DIRECTV

Receiver. You can also press MENU, press SELECT on “Parental, Fav’s & Setup,” then select “System Setup.” Select the

“Reset” item from the left menu and follow the on-screen instructions.

DIRECTV

Receiver or TV Problems

Problem: My video and audio are out of sync.

The audio track does not match the lip movements on the screen.

Possible Causes:

- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.

- Your surround sound system may be out of sync, or may be set up incorrectly.

Chapter 1

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Chapter 4 - Troubleshooting

Problem: No Audio with Picture

You can see a picture from your DIRECTV

Receiver, but there is no sound.

Possible Causes:

- A setting (such as mute or volume) may have changed on the receiver or your TV.

- The cables between your TV and the receiver may not be connected properly, or there may be a problem with an external stereo or

surround sound system.

Solution:

- Verify “MUTE” button is not activated.

- Raise or lower the volume. Did volume meter display on TV?

- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.

- If connected to stereo, make sure stereo is on and set to the correct mode.

- Verify audio cables are secure and connected correctly. If your receiver is connected to your TV via S-Video, Component (Green

Blue/Red) or RCA/Composite (Yellow), the RCA Audio cables (Red/White) must also be connected for sound.

- Verify that your surround sound system is working, if applicable.

- If the issue continues, reset your DIRECTV

Receiver. Press the RESET button. Depending on your model of receiver, this will

be either behind the access door on your receiver’s front panel, or on the right side. You can also press MENU, select “Parental,

Fav’s & Setup,” then select “System Setup.” Select the “Reset” item from the left menu and follow the on-screen instructions.

DIRECTV

Receiver or TV Problems

DIRECTV NON-DVR RECEIVERS USER GUIDE

DIRECTV

Receiver or TV Problems

Possible Causes:

Solution:

Problem: Caller ID not working

Caller ID information isn’t showing on your TV screen when phone calls come in.

- You don’t subscribe to Caller ID service through your local phone company.

- The Caller ID feature in your DIRECTV

Receiver is turned off. See “Caller ID” in Chapter 2.

- You are using a wireless phone jack, which usually will not transmit Caller ID information.

- Contact your local phone company to subscribe to Caller ID service.

- Select “Caller ID” (Standard-Deﬁnition Receivers: “TVmail & Caller ID”) from the main menu to turn on your Caller ID

notiﬁcations.

- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or

replace your wireless phone jack.

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 4 - Troubleshooting

- Check that nothing is between the remote control and the remote sensor.

- Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode). Slide the MODE switch on the remote to

the DIRECTV position so the remote will control the DIRECTV

Receiver.

- Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries.

- If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the

channel. Press ENTER after entering a channel number to tune immediately.

- If you are trying to operate a device other than the DIRECTV

Receiver that you have programmed the remote to control, make

sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the

component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the

MODE switch is in the correct position.

- Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 3 of this

manual for instructions on how to program your remote to control other devices.

- If the green indicator light on the remote control starts ﬂashing, the batteries in the remote control are running low and should be

replaced soon. You may also see an on-screen message that the batteries are low. Note that when you replace the batteries, you

should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or

more.

Remote Control Solutions

Remote Control Problems

DIRECTV NON-DVR RECEIVERS USER GUIDE

Running the System Test

The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your

receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on

your digital satellite receiver.

First make sure that:

All connections — jacks, cables, etc. — are in place correctly (see Chapter 3, Connections for TV and Auxiliary Equipment, for more

information).

There are batteries in the remote control, and they are working correctly.

The access card is inserted in the DIRECTV

Receiver.

Follow these steps to run the diagnostics system test on your DIRECTV

Receiver.

1. Turn on your TV and the DIRECTV

Receiver.

2. Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU.

3. Select “Parental, Fav’s & Setup.”

4. Select “System Setup,” then “Info & Test.”

5. Select “Run System Test”. (Standard-Deﬁnition Receivers: Press GREEN on your remote, then select “Run Test.”)

6. If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone

connection and access card.

7. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000.

8. You should run a system test several times before concluding that there is a problem. Occasional ﬂuctuations in the phone line or

satellite signal can give temporary false readings.

LIMITED 90-DAY WARRANTY ...............................................88

DIRECTV PROTECTION PLAN ...............................................91

FCC CUSTOMER INFORMATION ............................................92

TERMS & CONDITIONS FOR USE OF SOFTWARE .................96

CHAPTER 5 - WARRANTY AND OTHER INFORMATION

DIRECTV NON-DVR RECEIVERS USER GUIDE

DIRECTV warrants your DIRECTV

Receiver (Models D and H) and any included accessories against defects in material or workmanship for

a period of ninety (90) days after the date of acquisition.

Who is Covered?

What is Excluded?

What is Covered?

You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product is

considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON

RECEIVING THE DIRECTV

RECEIVER AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR

TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE

UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.

Your warranty does NOT cover:

Labor charges for installation or setup of the product.

Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.

Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the

DIRECTV

Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary)

if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the cost of

shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at

its sole discretion, refund the price you paid for the product or the current retail price of the product.

All products, including replacement products, are covered only for the original warranty period. When the warranty on the original

product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay for the

replacement of all parts, and for all labor charges.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY

TO YOU.

Limited 90-Day Warranty

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of

DIRECTV.

Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than

as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV,

installing software modiﬁcations, “hacks” or utilizing service access or “back doors” will void this limited warranty.

Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.

A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed,

manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations.

A product used for commercial or institutional purposes.

DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.

The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to

television programming, show information, program guide data, and scheduling information.

Make Sure You Keep...

Before Requesting Repair Service...

To Get Warranty Service...

Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide and keep both nearby. Also keep the

original box and packing material in case you need to return your product.

Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A

representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or

exchanged, you will receive a return authorization number. The representative will give you complete shipping details.

Limited 90-Day Warranty

DIRECTV NON-DVR RECEIVERS USER GUIDE

To Get Out-of-Warranty Service...

To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or

replacement of out-of-warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS

EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR

REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT

WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV

Receiver. DIRECTV SHALL NOT BE

LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV

RECEIVER.

SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

Limited 90-Day Warranty

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

Professional In-home service calls when needed Dedicated Technical Support 24-hour a day

Power surge related repairs including those caused

by lightning

Unlimited dish antenna alignments

Cables, switches, and associated wiring throughout

your home

Replacement of defective receiver equipment

(if problem can not be resolved over the phone)

Defective remote control replacements All parts and labor for repair

Safeguard your DIRECTV

System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV PROTECTION

PLAN covers the components of your entire DIRECTV

System, giving you affordable peace of mind and comprehensive support to ensure

that you and your family enjoy nonstop DIRECTV

entertainment.

Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION

PLAN provides comprehensive coverage for your DIRECTV

System, including:

DIRECTV PROTECTION PLAN Beneﬁts

DIRECTV PROTECTION PLAN

The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf

of DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN

are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.

DIRECTV NON-DVR RECEIVERS USER GUIDE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired

operation.

Responsible Party:

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

• Trade Name: DIRECTV

• Type of Equipment: DIRECTV Satellite Receiver

• Model Numbers: D or H

Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.

This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

FCC Customer Information

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

FCC Customer Information

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined

by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving satellite dish antenna.

• Increase the separation between the equipment and the DIRECTV

Receiver.

• Connect the equipment into an outlet on a circuit different from that to which the DIRECTV

Receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

• CAUTION: Changes or modiﬁcations not expressly approved by the manufacturer responsible for compliance could void the user’s

authority to operate the equipment.

The user may ﬁnd the following booklet, prepared by the Federal communications Commission, helpful: “How to Identify and Resolve

Radio and TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, DC. To meet FCC

requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certiﬁed to comply with Class B limits may be

attached to this device. Operation with non-certiﬁed peripherals is likely to result in interference to radio and TV reception. To meet FCC

requirements, shielded cables are required to connect the device to a personal computer, peripheral, or other Class B certiﬁed device.

This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a label

that contains a product identiﬁer in the format US:AAAEQ##TXXXX.

DIRECTV NON-DVR RECEIVERS USER GUIDE

If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C. A

plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part

68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant.

See installation instructions for details.

The REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed ﬁve

(5.0).

To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone

company. The REN for this product is part of the product identiﬁer that has the format US: AAAEQ##TXXXX. The digits represented by

## are the REN without the decimal point (e.g., 03 is a REN of 0.3).

If this DIRECTV

Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary

discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon

as possible. Also, you will be advised of your right to ﬁle a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning

of your equipment. If they do, you will be notiﬁed in advance in order for you to make necessary modiﬁcations to maintain uninterrupted

service. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission

or corporation commission for information.

FCC Customer Information

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

FCC Customer Information

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite

Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm

company, telephone company or a qualiﬁed installer.

DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.

We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies

report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power

sources.

If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and

phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect

the equipment until the problem is resolved.

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

DIRECTV NON-DVR RECEIVERS USER GUIDE

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

THE DIRECTV

Receiver INCORPORATES SOFTWARE WHICH IS OWNED BY DIRECTV, INC. (“DIRECTV”) OR ITS THIRD PARTY

LICENSORS (the “Software”). BEFORE USING THE RECEIVER PLEASE READ THESE TERMS. IF YOU DO NOT AGREE TO THESE

TERMS YOU MAY NOT USE THE RECEIVER AND SHOULD IMMEDIATELY RETURN THE RECEIVER TO DIRECTV OR YOUR SUPPLIER.

THESE TERMS ALSO APPLY TO ANY MODIFICATIONS, UPDATES OR SUPPLEMENTS TO THE SOFTWARE PROVIDED TO YOU.

DIRECTV grants you a non-exclusive, non-transferable, limited license to use the Software solely in executable code form and solely

as integrated with, incorporated into, and in conjunction with the Receiver. You must ensure that the copyright, trademark and other

protective notices contained in the Software are maintained and not altered or removed. The Software is protected by copyright and other

laws and international copyright and other treaties. All title and intellectual property rights in and to the Software and all modiﬁcations,

updates, enhancements and derivative works of the Software are owned exclusively by DIRECTV or its licensors and you agree to execute

any document reasonably requested by DIRECTV to evidence such ownership rights. Certain third party software used in connection with

the Receiver may be made directly available to you by the providers thereof. The source code to certain software subject to the GNU GPL

and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written

request to DIRECTV. Use of such Software is also subject to the terms of any applicable agreement between you and each such provider.

DIRECTV reserves the right to modify, supplement, update and otherwise alter the Software via software download or other modiﬁcation

procedures, and these terms will apply to such Software as modiﬁed, supplemented, updated, and otherwise altered.

You may not copy, modify or transfer the Software, or any copy thereof, in whole or in part. You may not reverse engineer, disassemble,

decompile or translate the Software, or otherwise attempt to derive the source code of the Software, except to the extent allowed under

any applicable law. Any attempt to transfer any of the rights, duties or obligations of this license agreement is void. You may not rent,

lease, load, resell for proﬁt or distribute the Software, or any part thereof. You may not export, transfer or re-export the Software in

violation of any applicable law. The Software may include some components that are covered by “free software” licenses, open source

licenses and other similar license use rights, which require such components to be used, modiﬁed and/or distributed only under the

terms of such licenses. Any such components are subject only to the terms of such licenses, and not these Terms.

A. License Grant and Conditions

B. License Restrictions

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any

ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated

above, this license agreement does not grant to you any intellectual property rights in the Software.

These Terms are effective until terminated. You may terminate these Terms by returning the Receiver to DIRECTV or your supplier.

These Terms will terminate automatically without notice if you fail to comply with these Terms or any other agreement between you and

DIRECTV. Upon termination you must return the Receiver to DIRECTV or your supplier.

THE SOFTWARE IS (TO THE EXTENT PERMITTED BY LAW) SUPPLIED “AS IS.” NEITHER DIRECTV NOR ANY OF ITS LICENSORS

EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH

RESPECT TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT

LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,

TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT, INDIRECT,

CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS OF DATA OR

THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES) ARISING OUT OF THE USE OR THE INABILITY TO

USE THE SOFTWARE, EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR

ANY CLAIM BY A THIRD PARTY. Some states or jurisdictions do not allow the exclusion or limitation of incidental, consequential or

special damages, so the above limitations may not apply to you.

C. Ownership of Software and Reservation of Rights

D. Termination

E. Disclaimer

DIRECTV NON-DVR RECEIVERS USER GUIDE

DIRECTV’S LICENSORS AND SUPPLIERS SHALL BE THIRD PARTY BENEFICIARIES OF THESE LICENSE TERMS, AS APPLICABLE.

YOUR USE OF THE RECEIVER CONSTITUTES YOUR ACKNOWLEDGEMENT THAT YOU HAVE READ THESE TERMS AND AGREE TO BE

BOUND HEREBY.

Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to

any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at

www.directv.com, and the GNU website located at www.gnu.org.

Certain components of the Software may be subject to the GNU General Public Licence, Version 2, June 1991 (“GPL”), “free software”

licenses and other open source software licenses. The foregoing components of the Software are not and may not be subject to the

License Restrictions in Section B above. In compliance with the GPL, DIRECTV, its suppliers, or its third party licensors, upon written

request, will make the source code of the software, libraries and associated utilities it uses, together with its modiﬁcations (if any),

available to the public in source code form. You are free to use, modify and distribute the software and any modiﬁcations as long as you

comply with the terms of the GPL referred to above and other open source software licenses. The license terms applicable to the GPL

may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org, speciﬁcally at (http://

www.gnu.org/licenses/old-licenses/gpl-2.0.html). To request a copy of the applicable source code please write to DIRECTV at:

Attention: Vice President, STB Engineering

DIRECTV, Inc.

2230 E. Imperial Highway

El Segundo, CA 90245

F. Third Party Beneﬁciaries

G. Additional Information

H. GNU GPL and Open Source Software

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

Chapter 1

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Chapter 5 - Warranty and Other Information

GNU GENERAL PUBLIC LICENSE

Version 2, June 1991

51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA

Everyone is permitted to copy and distribute verbatim copies

of this license document, but changing it is not allowed.

Preamble

The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public

License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.

This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors

commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.) You

can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that

you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can

get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these

things.

To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.

These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.

For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you

have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their

rights.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

DIRECTV NON-DVR RECEIVERS USER GUIDE

100

We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy,

distribute and/or modify the software.

Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free

software. If the software is modiﬁed by someone else and passed on, we want its recipients to know that what they have is not the

original, so that any problems introduced by others will not reﬂect on the original authors’ reputations.

Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program

will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent

must be licensed for everyone’s free use or not licensed at all.

The precise terms and conditions for copying, distribution and modiﬁcation follow.

GNU GENERAL PUBLIC LICENSE

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION

0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed

under the terms of this General Public License. The “Program”, below, refers to any such program or work, and a “work based on the

Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a

portion of it, either verbatim or with modiﬁcations and/or translated into another language. (Hereinafter, translation is included without

limitation in the term “modiﬁcation”.) Each licensee is addressed as “you”.

Activities other than copying, distribution and modiﬁcation are not covered by this License; they are outside its scope. The act of running

the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program

(independent of having been made by running the Program). Whether that is true depends on what the Program does.

1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you

conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the

notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

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Chapter 5 - Warranty and Other Information

101

along with the Program.

You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a

fee.

2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and

distribute such modiﬁcations or work under the terms of Section 1 above, provided that you also meet all of these conditions:

a) You must cause the modiﬁed ﬁles to carry prominent notices stating that you changed the ﬁles and the date of any change.

b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any

part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.

c) If the modiﬁed program normally reads commands interactively when run, you must cause it, when started running for such

interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a

notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under

these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not

normally print such an announcement, your work based on the Program is not required to print an announcement.)

These requirements apply to the modiﬁed work as a whole. If identiﬁable sections of that work are not derived from the Program, and

can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those

sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work

based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend

to the entire whole, and thus to each and every part regardless of who wrote it.

Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to

exercise the right to control the distribution of derivative or collective works based on the Program.

In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a

volume of a storage or distribution medium does not bring the other work under the scope of this License.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

DIRECTV NON-DVR RECEIVERS USER GUIDE

102

3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of

Sections 1 and 2 above provided that you also do one of the following:

a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of

Sections 1 and 2 above on a medium customarily used for software interchange; or,

b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of

physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed

under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,

c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is

allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an

offer, in accord with Subsection b above.)

The source code for a work means the preferred form of the work for making modiﬁcations to it. For an executable work, complete

source code means all the source code for all modules it contains, plus any associated interface deﬁnition ﬁles, plus the scripts used

to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include

anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the

operating system on which the executable runs, unless that component itself accompanies the executable.

If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to

copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy

the source along with the object code.

4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt

otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License.

However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such

parties remain in full compliance.

5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify

or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

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103

modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all

its terms and conditions for copying, distributing or modifying the Program or works based on it.

6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from

the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further

restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to

this License.

7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues),

conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do

not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this

License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent

license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you,

then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.

If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to

apply and the section as a whole is intended to apply in other circumstances.

It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such

claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by

public license practices. Many people have made generous contributions to the wide range of software distributed through that system

in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software

through any other system and a licensee cannot impose that choice.

This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the

original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding

those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates

the limitation as if written in the body of this License.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

DIRECTV NON-DVR RECEIVERS USER GUIDE

104

9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new

versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is

given a distinguishing version number. If the Program speciﬁes a version number of this License which applies to it and “any later

version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free

Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by

the Free Software Foundation.

10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to

the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software

Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all

derivatives of our free software and of promoting the sharing and reuse of software generally.

NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT

PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER

PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK

AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME

THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY

OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES,

INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE

THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED

BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR

OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

Chapter 5 - Warranty and Other Information

105

END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Programs

If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free

software which everyone can redistribute and change under these terms.

To do so, attach the following notices to the program. It is safest to attach them to the start of each source ﬁle to most effectively convey the

exclusion of warranty; and each ﬁle should have at least the “copyright” line and a pointer to where the full notice is found.

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by

the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of

MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have

received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin

Street, Fifth Floor, Boston, MA 02110-1301 USA.

Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this

when it starts in an interactive mode:

Gnomovision version 69, Copyright (C) year name of author

Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w’. This is free software, and you are welcome to

redistribute it under certain conditions; type `show c’ for details.

The hypothetical commands `show w’ and `show c’ should show the appropriate parts of the General Public License. Of course, the

commands you use may be called something other than `show w’ and `show c’; they could even be mouse-clicks or menu items--whatever

suits your program.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

DIRECTV NON-DVR RECEIVERS USER GUIDE

106

You should also get your employer (if you work as a programmer) or your school, if any, to sign a “copyright disclaimer” for the program,

if necessary. Here is a sample; alter the names:

Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’ (which makes passes at compilers) written by

James Hacker.

<signature of Ty Coon>, 1 April 1989

Ty Coon, President of Vice

This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine

library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the

GNU Lesser General Public License instead of this License.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

107

APPENDIX 1: RECEIVERS FRONT AND BACK PANELS ..........108

HIGH-DEFINITION RECEIVER .....................................108

STANDARD-DEFINITION RECEIVER ...........................112

APPENDIX 2: HOW TO NETWORK YOUR HD RECEIVER ........116

APPENDIX 3: ABOUT HIGH-DEFINITION .............................123

APPENDICES

DIRECTV NON-DVR RECEIVERS USER GUIDE

108

Front Panel Examples

High-Deﬁnition Receiver

Your equipment may not look exactly like the model illustrated.

Appendix 1: Receivers Front and Back Panels

109

1. POWER – Turns your DIRECTV

Receiver on or off. Your receiver still tunes and receives messages when powered off. The power

light ﬂashes when you press a key on the remote to let you know it has received the command.

2. REMOTE SENSOR – The infrared sensor picks up commands from the remote control. You cannot have any opaque object

between the remote and this sensor or else the command will not get through. If you have an optional RF remote, this sensor is

not used. With an optional RF remote you can place your receiver inside a cabinet or any nonmetal enclosure and it will receive the

remote control commands up to 200 feet away.

3. GUIDE – Displays the on-screen program guide.

4. MENU - Brings up the main menu to access settings and services.

5. ARROWS – Move the on-screen highlight up, down, left or right.

6. SELECT – Selects the item highlighted.

7. RES (Resolution) – The RES key switches the output resolution of the HD Receiver. Each time you press the key, it cycles to the

next available resolution: 1080p, 1080i, 720p, 480p and 480i (older models may not support 1080p).

8. RESOLUTION INDICATORS – The adjacent lights indicate the current resolution setting. Some receivers do not have these

indicators.

9. DOOR PANEL – The access card slot, RESET button, receiver ID and model number are located behind the door panel. Some

receivers have the RESET button on the side panel, with no door, and the receiver ID on a sticker underneath the unit.

Appendix 1: Receivers Front and Back Panels

Note:The RES button on the front panel only changes the resolution. It does not change the screen format (crop, stretch, letterbox, pillar box). The FORMAT button

on the remote control cycles through all of the screen formats and resolutions. See Appendix 3 for details.

Older models may have these additional button on the front panel:

ACTIVE - Displays the DIRECTV Active Channel - local weather and more.

INFO - Displays the channel banner or program information.

DIRECTV NON-DVR RECEIVERS USER GUIDE

110

74 5 6 8

High-Deﬁnition Receiver

Back Panel Examples

4 5

Appendix 1: Receivers Front and Back Panels

Your equipment may not look exactly like the model illustrated.

111

Appendix 1: Receivers Front and Back Panels

1. SATELLITE IN (SWM-1) – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if

applicable, is made to this satellite in port.

2. COMPONENT VIDEO OUT– Some receivers have a block of three separate connectors - green, red, blue. Use this block to

connect up HD component video cables and use the white and red RCA connectors below it for analog audio out.

A/V OUT - Some newer model receivers have a combined 10-pin output that supports both audio and video. Receivers supporting

A/V Out come with an A/V Out cable for Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can

be purchased separately.

3. RCA-Audio/Video Jacks – A Standard-Deﬁnition (SD) output. You can use the entire row of RCA connectors (yellow, white and

red) to feed a VCR or DVD player/burner.

4. DIGITAL AUDIO OUT – Use this digital audio connection for sound. Not available on all models.

5. HDMI – Use this combination digital video and audio connector for the best HD picture quality.

6. ETHERNET – For future use. Not available on all models.

7. USB – For future use. (USB 2.0 Host 5V = 500mA)

8. PHONE JACK – Connect your phone line here to enable Pay Per View purchasing and Caller ID (if your phone service package

includes it).

9. POWER – Your receiver must be plugged in at all times to function properly. Note that some newer model receivers require an

external power supply, while older models plug in through a direct power cord.

10. EXTERNAL REMOTE – Some model receivers support an external adapter for use with an optional RF remote. Other models

have RF built-in.

DIRECTV NON-DVR RECEIVERS USER GUIDE

112

Standard-Deﬁnition Front Panel:

1 7

4 5

8 9

The buttons on the front panel perform the same functions as similarly named buttons on the remote control. You can use the front panel

buttons at any time, but they are especially useful if you misplace your remote control or the batteries die.

DIRECTV

Receiver

Your equipment may not look exactly like the model illustrated.

Appendix 1: Receivers Front and Back Panels

113

Appendix 1: Receivers Front and Back Panels

1. POWER – Turns your DIRECTV

Receiver on or off. Your DIRECTV

Receiver still tunes and receives messages when powered off. The

power light ﬂashes when you press a key on the remote to let you know it has received the command.

2. REMOTE SENSOR - The infrared sensor picks up commands from the remote control.

3. GUIDE - Displays the on-screen program guide.

4. MENU - Brings up the main menu to access settings and services.

5. ARROWS – Move the on-screen highlight up, down, left or right.

6. SELECT – Selects the item highlighted.

7. DIRECTV ACTIVE

™

CHANNEL – Displays the DIRECTV Active

™

Channel - local weather and more.

8. INFO – Displays channel banner or info for a highlighted program or channel cell.

9. DOOR PANEL – The access card slot, RESET button, receiver ID and model number are located behind the door panel.

DIRECTV NON-DVR RECEIVERS USER GUIDE

114

Standard-Deﬁnition Back Panel:

1 7

4 5

8 9

Your equipment may not look exactly like the model illustrated.

Appendix 1: Receivers Front and Back Panels

115

Appendix 1: Receivers Front and Back Panels

1. SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite dish antenna.

2. OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable. This jack provides the most basic

connection, carrying good sound and video quality.

3. OFF-AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using this jack.

4. 3/4 CHANNEL SWITCH – Allows users to choose the channel that is not used in your area (3 or 4) when the receiver is connected

to TV using RF coaxial cable from the DIRECTV Receiver’s OUT TO TV.

5. S-VIDEO – Provides the best picture quality, better than VIDEO RCA-type or RF coaxial cable jacks. If your TV has an S-Video jack,

use an S-Video jack, use it along with the audio jacks (S-Video only carries picture information, not sound) to connect to your TV.

6. VIDEO (YELLOW) – Provides better picture quality than the OUT TO TV jack. Connect the second RCA-type composite VIDEO jack

to another device, such as a VCR. Your must also connect the AUDIO cables when using the VIDEO connection.

7. AUDIO (R-Red and L-White) – Audio cables offer better sound quality than RF coaxial cables. You can connect a second set of

audio cables to another component, such as a VCR or stereo.

8. USB PORT – For future use.

9. PHONE – Connects the DIRECTV Receiver to a telephone wall jack to enable DIRECTV CINEMA and Pay Per View purchasing and

Caller ID (if your phone service package includes it).

10. POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a surge protector to safeguard your

DIRECTV Receiver from power spikes.

DIRECTV NON-DVR RECEIVERS USER GUIDE

116

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

To use your DIRECTV HD Receiver on your home network, you will need:

The instructions for connecting to a network are different depending upon whether you have Whole-Home DVR Service.

Please see the appropriate sections that follow.

If you have Whole-Home DVR service:

Professionally Installed Cinema Connection Kit: Schedule a professional installation appointment at directv.com/getconnected. This

is the only option available for customers with Whole-Home DVR service.

If you do not have Whole-Home DVR service:

Wired: The fastest, most reliable connection. Your house must be wired for Ethernet, or you must run cables from a network

router to your DIRECTV HD Receiver.

Wireless: This can be easiest method if you already connect to the Internet via Wi-Fi. However, wireless connections may be

slower and somewhat less reliable than wired.

A compatible DIRECTV Receiver, such as the DIRECTV HD Receiver (models H21 or later), DIRECTV Plus

HD DVR Receiver (models

HR20 or later) or DIRECTV Plus

DVR (model R22). Model H25 can only be connected using Whole-Home DVR service.

A broadband Internet connection, with a minimum connection speed of 750 kbps or higher (DSL or cable).

A network router with an available Ethernet port.

How to Network your HD Receiver

Note: For the most current options and instructions to connect your Receiver to the Internet, please visit directv.com/getconnected.

117

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

Because Whole-Home DVR service uses a network to share programs between your DIRECTV receivers, only a professionally installed

Cinema Connection Kit can be used to connect to the Internet.

Never connect an Ethernet cable to an HR24, H24, or H25 receiver with Whole-Home DVR service; this will disable the Whole-Home

network and disable playlist sharing.

If you have DECA Connected Home Adapters connected to your HD Receiver, you must use a professionally installed Cinema

Connection Kit to connect to the Internet.

Your professionally installed Cinema Connection Kit should consist of a Broadband DECA similar to the

one shown here.

The Cinema Connection Kit connects to a coaxial cable and an Ethernet cable connected to your home

router to provide home network and Internet connectivity to all of the Whole-Home capable receivers in

your household.

If you have Whole-Home DVR Service and are having difﬁculty accessing the DIRECTV CINEMA service

or DIRECTV™ Media Share features, check to ensure the Broadband DECA is powered and the coaxial cable and Ethernet cable are ﬁrmly

connected.

Professionally Installed Cinema Connection Kit

If you have Whole-Home DVR Service:

DIRECTV NON-DVR RECEIVERS USER GUIDE

118

Step 1 - Connect your DIRECTV HD Receiver to your router

Wired

Connect one end of your Ethernet cable to the Ethernet port on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet port on the back of your

DIRECTV HD Receiver.

Ethernet cable

connects to an

unused port on the

router

Ethernet cable

plugs into receiver

Router

Receiver

Ethernet Cable

Direct Connection

If you do not have Whole-Home DVR service:

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

119

To verify you are connected:

Press MENU on your DIRECTV Remote

Select Parental, Fav’s & Setup

Select System Setup

Select Network Setup

Choose Connect Now

Select Continue after successfully connecting to DIRECTV via the

Internet (See ﬁgure A).

Select Done to complete the setup process (See ﬁgure B).

If your DIRECTV HD Receiver does not immediately recognize the network

connection, you will get the option to choose the connection method. Choose

Wired (See Figure C). Follow the onscreen instructions.

Figure A

Figure B

Figure C

Step 2 - Verify that you are connected

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

DIRECTV NON-DVR RECEIVERS USER GUIDE

120

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

Wireless

Ethernet Cable

Wireless

Transceiver

Receiver

Step 1: Connect your DIRECTV HD Receiver to the wireless adapter

Along with the Network Requirements at the beginning of Appendix 2 your will need:

Connect one end of the Ethernet cable to the Ethernet port on the back of the wireless

adapter. Connect the other end of the Ethernet cable to the Ethernet port on the back of your

DIRECTV HD Receiver.

Plug your wireless adapter into an electrical outlet.

A wireless adapter that uses an Ethernet port to connect to a media device. [USB

devices are not supported by the DIRECTV HD Receiver]

A wireless router (in place of a regular router). You must have initialized your

wireless device for your home network before beginning to network your DIRECTV

HD Receiver.

Create a wireless connection between your wireless router and your DIRECTV HD Receiver,

so your receiver can access the Internet.

Ethernet cable

plugs into Receiver

Ethernet cable

connects to the

Ethernet port of the

wireless adapter.

121

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

Step 2 - Ensure the wireless adapter is recognized by your

home network.

Once your router detects the wireless adapter it will prompt you to

conﬁgure the two devices.

Select Set Up Now.

Highlight your wireless network and press SELECT to display a blue dot

next to your network. Then select Continue.

Follow the onscreen instructions to complete the set-up process of the

wireless adapter.

Note: If you are having difﬁculty connecting to the Internet or need more

information, visit www.directv.com/getconnected.

DIRECTV NON-DVR RECEIVERS USER GUIDE

122

Appendix 2: How to Network Your HD Receiver (High-Deﬁnition Receivers)

Figure C

Step 3 - Verify that you are connected

Select Done to complete the setup process (See ﬁgure B).

If your DIRECTV HD Receiver does not immediately recognize the network

connection, you will get the option to choose the connection method. Choose

Wireless (See Figure C). Follow the onscreen instructions.

Figure A

Figure B

Press MENU on your DIRECTV Remote

Select Parental, Fav’s & Setup

Select System Setup

Select Network Setup

Choose Connect Now

Select Continue after successfully connecting to DIRECTV via the

Internet (See ﬁgure A).

123

In addition to resolution and interlacing, a television picture is also dened by its aspect ratio—referring to the shape of the screen as

deﬁned by the ratio of the screen’s width to its height.

For analog TV, the aspect ratio is 4 units wide by 3 units high (4:3). This is the familiar shape of conventional TVs—slightly wider than

they are tall. SDTV and EDTV pictures can be either 4:3 or 16:9. For HDTV broadcasts, the aspect ratio is 16:9—nearly twice as wide as it

is tall. This is, not coincidentally, more like the shape of movies shown in theaters, which makes HD an ideal format for viewing movies

on TV. You will be able to see much of what is captured on ﬁlm, but lost on an SDTV display.

Pressing the FORMAT button on your remote will cycle the resolutions that you’ve indicated in System Setup as being supported by

your TV, as well as, the screen formats in conjunction with each individual resolution. Available screen formats such as crop, stretch

or letter/pillar box, are based on the TV Aspect Ratio you set in System Setup. With each press, an on-screen message will let you

know what the current resolution/format setting is.

What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? The DIRECTV HD Receiver lets you choose

from a variety of screen formats to deal with those scenarios. You can set up your preferences for format during Guided Setup and

change them at any time.

In order to optimize the display of programs on your television, you may occasionally need to change the resolution and/or screen

format. There are two keys that can be used to make changes: the FORMAT key on the remote control and the RES (Resolution) key on

the front panel of the DIRECTV HD Receiver.

Aspect Ratio

Screen Formats

Options for Changing Video Output

This section applies to HD receivers only.

Appendix 3: About High-Deﬁnition

DIRECTV NON-DVR RECEIVERS USER GUIDE

124

Appendix 3: About High-Deﬁnition

For example, if you indicated that your TV supports only 1080i, 480i and 480p and it is a 16:9 television, and Native is turned off*, the

cycle of settings for the FORMAT key are as follows:

1st press: 480i/Stretch

2nd press: 480i/Letter box

3rd press: 480i/Crop

4th press: 480p/Stretch

5th press: 480p/Letter box

6th press: 480p/Crop

7th press: 1080i/Stretch

8th press: 1080i/Letter box

9th press: 1080i/Crop

10th press: 1080p/Stretch

11th press: 1080p/Letter box

12th press: 1080p/Crop

13th press: Repeat Cycle

If Native is turned on, the FORMAT key cycles through Stretch, Letter and Crop for the current TV program’s native resolution. The

FORMAT key allows you to easily cycle all resolution and format settings with a single key until the picture displays the way you like it.

If pressing this key causes a loss of video and audio, continue to press it until the picture returns. (Wait a second between presses

to allow the Receiver to change the resolution.) This can happen if your settings include a resolution that your TV doesn’t support. To

correct this, you’ll need to change your resolution setting: Press MENU, select “Parental, Fav’s & Setup”, “System Setup”, “HDTV” and

then select “TV Resolutions.” Mark or unmark the TV Resolutions to display the resolutions supported by your television.

*Note: In Native mode, the receiver automatically adjusts resolutions to match the

resolution of individual TV programs as they are tuned.

Resolution (RES) Key on Receiver Front Panel

This key is used to through cycle all available resolutions on your DIRECTV HD DVR. It does not through cycle format settings. If video

and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key,

you can check all available resolutions to see if that solves the problem. The lights next to the RES key on the front panel will light

below the resolution to which the receiver is set; they will change with each key press.

125

Output Connection

Available Resolutions

For a standard 4:3 TV showing a wide screen program, the program is too wide to ﬁt on the screen. To alleviate this, choose:

With this format, the 16:9 image is shrunk until the entire width of the program ﬁts on your TV. Since the aspect ratio of the program is

maintained, the image is no longer tall enough to ﬁll your screen, so gray or black bars are seen at the top and bottom of the screen To

change the bar color, press MENU, select “Parental, Fav’s & Setup”, “System Setup”, “HDTV” and then “Video.” Select the desired bar

color. See your TV’s owner’s manual for information on the best color for your set.

The following table shows the resolutions that can be output from each type of connection:

HDMI 1080i, 1080p, 720p, 480i, 480p

Component Video (YPbPr) 1080i, 720p, 480i, 480p

S-Video 480i

Video (RCA Type/Yellow) 480i

Supported Resolutions

Wide-Screen vs. Standard Formats

4:3 TVs Showing 16:9 programs

- Letterbox

Note:720p, 1080i and 1080p are HD formats. 480i

and 480p are not. S-Video and RCA outputs display all

resolutions as 480i.

Appendix 3: About High-Deﬁnition

DIRECTV NON-DVR RECEIVERS USER GUIDE

126

For 4:3 program signals:

For 16:9 program signals:

If your display is a 4:3 format TV or monitor, your format options include these:

In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until it’s tall enough

to ﬁll the screen. Your entire screen will be full, but the program images are stretched to compensate.

This format crops (cuts off) the left and right portions of the 16:9 frame so it ﬁts the 4:3 screen.

- Stretch

- Crop

Fills TV Screen

Letterbox

Stretch

Crop

Appendix 3: About High-Deﬁnition

127

For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to ﬁt the screen. Your choices here include:

Here the 4:3 image is shrunk until the entire height of the program ﬁts on your TV. Since the aspect ratio is maintained, the image is no

longer wide enough to ﬁll the screen, so gray or black bars are seen at the left and right edges. To change the bar color, press MENU,

select “Parental, Fav’s & Setup”, “System Setup”, “HDTV” and then “Video.” Select the desired bar color option. See your TV’s owner’s

manual for information on the best color for your set.

In this setting, instead of adding bars to the sides, the 4:3 program image is stretched horizontally until it’s wide enough to ﬁll the

screen. Your entire screen will be full, but the images are a little stretched to compensate.

This format crops (cuts off) the top and bottom of a 4:3 frame, keeping the 4:3 ratio intact.

16:9 TVs Showing 4:3 programs

- Pillar Box

- Stretch

- Crop

Appendix 3: About High-Deﬁnition

DIRECTV NON-DVR RECEIVERS USER GUIDE

128

For 4:3 program signals:

For 16:9 program signals:

If your display is a 16:9 format TV or monitor, your format options include these:

Pillar Box Stretch Crop

Fills TV Screen

Appendix 3: About High-Deﬁnition

129

DIRECTV NON-DVR RECEIVERS USER GUIDE

130

Access Card - 8, 47, 55, 70, 85, 109

Activation - 70

Adult Channels - 41

Audio Connections - 66

Audio Options - 27, 50

Audio sync - 82

Advance - Back Cover

Autotune - 36-37, inside back cover

Auxiliary Equipment - 65-69

Back Panel - 110-111, 114-115

Batteries - 11

Caller ID - 31, 38, 84, 111, 115

Category Sort - 25

Channel Banner - 19, 39, 48, 109, 113

Channel Blocks - 42

Clock - 49

Closed Captioning - 26, 49

Component Video Output - 63

Connections - 65-69

Customer Care - 57, 95

Customize Guide see Favorite Chan List

3D - 17

Date & Time - 25

Defaults - 54, 67

Deleting - 32, 60, 62

Destination Buttons - 15

Digital Audio - 65-69, 111

DIRECTV CINEMA

™

- 18

DIRECTV Mode - 14, 71

DIRECTV PROTECTION PLAN - 91

Display - 48

Dolby

Digital - 50

DVD player/burner - 65-69

Episodes - 61, inside back cover

Error Messages - 71

Ethernet - 111, 116-120

Exit - 15, back cover

FAQs - 57

Favorite Channels List - 25, 27, 31, 40,

FCC Customer Information - 92-95

Filtering the Guide - 24

Folders - 32, 57

Front Panel - 108-109, 112-113

GameSearch™ - 28

GSN Game Lounge™ - 21

Guide - 16

banners - 19

channel programs list - 24

customizing - 40

favorite channels - 46

ﬁltering - 24

jump to a date and time - 25

options - 26

sorting programs - 25

Guided Setup - 70

Index

131

Language - 19, 27, 48, 50, 70

Live TV - 16-22

options - 26

Local Channels - 16

Lock (Parental Controls) - 44

Parental Controls - 40-45

adult channels - 41

channel blocks - 42

hours (viewing) - 43

locking - 44

passcode - 38, 42-43

ratings - 41

spending - 43

unlocking - 44-45

Passcode - 40, 44, 45

Pay Per View - 18

Phone Connection - 64

Power - 10, 11, 14, 65, 71, 75, 77, 78, 79,

91, 109, 111, 113, 115, back cover

Navigation Buttons - 15

Network - 53, 58, 64, Appendix 2

News Mix Channels - 20

Other Ratings - 41

about - Appendix 3

channels - 17, 48

ﬁltering - 24

HD & SD Channels - 17

HDMI - 52, 65-69, 111, 125

HDTV - 22, 51-52, Appendix 3

Help - 31

Help Topics - 57

History - 37

Icons - 19, 36, inside back cover

Installation - 64-69

Interactive Channels - 20

Keyword Search - 34

Index

Main Menu - 22, 30-31

Manage Autotunes - 18, 36-37

Manual Autotune - 37

Messages - 39, 44, 75

Mini-guide - 19, 36

MODE Switch - 15, 53, 70, 84, back

cover

Model Number - 53, 54, 92, 109, 113

Movie Ratings - 41

Mute - 71, 83, back cover

DIRECTV NON-DVR RECEIVERS USER GUIDE

132

QuickTune - 28

Ratings - 41-42

RCA connectors - 69, 111

Rear Panel - 110-111, 114-115

Receiver Problems - 76-84

Recent Searches - 35

Remote Control - 14, 53-54, back cover

buttons - 14-15

modes - 14

problems - 85

programming - 71

Repair - 85

Power Surge - 11, 78, 91

Press and Hold Buttons - back cover

Previous Channels - 26

Product Information - 8

Program Guide (see Guide)

Progress Bar - 76

Purchases - 37

Reset

passcode - 45

receiver - 47, 56, 70, 71, 74, 78, 79,

109, 113

Resolution - 51-52, 109, 123-125

Resolution Indicator - 109

Restart - 56

RF Remote - 54

Router - 116-121

Satellite Data Acquisition - 76

Satellite Signal Strength - 55, 80

Searching for a Show - 32-35

by channel - 33

by title - 32

by keyword - 34

by person - 33

Settings - 45, 47, 48, 50, 53, 56, 124

Setup (see System Setup)

Shortcut Buttons - 15

Shortcut Hints - 15

Software - 20, 47, 75, 96-106

Software License - 96-106

Sort - 25

Sound Effects - 50

Spending Limits - 43

Sports Mix Channels - 20

Subtitling - 26

Surround Sound - 50, 65-67, 82-83

System Info - 47

System Messages - 19

System Settings - 47

System Setup - 47-56

System Software Updates - 75

System Test - 86

S-Video - 66, 69, 115, 125

Temporarily Unlock - 44

To Do List - 15, 36, back cover

Troubleshooting - 74-75

TVmail - 30, 39

TV Input Button - 72

TV Problems - 76-84

TV Ratings - 41-42

Index

133

Unsubscribed Channels - 16

VCR - 61-69, 71, 111, 115

Video - 20, 51-52, 65-69, 76, 79, 82, 111,

115, 123, 124, 125

Index

Warranty - 88-90

Watching live TV - 16-22, 26-29

Whole-Home DVR Service - 30, 47, 55,

58-62

Wired Connection - 118-119

Wireless Connection - 120-121

DIRECTV NON-DVR RECEIVERS USER GUIDE

134

Notes

135

Standard and HD Receivers - Version 1.5 - 011011

ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. CREDIT CARD REQUIRED (except in MA and PA).

Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV Programming is available separately and

independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware.

Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV CINEMA and GSN Game Lounge™ are trademarks of

DIRECTV, Inc.

This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi

Corporation. Reverse engineering and disassembly are prohibited.

Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing

in high-denition and/or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer

of such equipment for additional information.

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A

CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN

COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY

A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED

TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL

INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Arrow Icons

Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell.

LEFT and RIGHT arrows on the remote offer special functionality.

Objects are scrollable above or below the visible window

UP and DOWN arrows on the receiver front panel offer special functionality.

Other Icons

Indicates a program is set to Autotune

Indicates Autotune has been set for all episodes of an ongoing program.

Indicates showing that was set by the user was canceled by the scheduler due to an unexpected conﬂict.

Shows Autotune has been set for matching programs in a Search.

Denotes one or more alternate audio tracks available for a program.

Indicates one or more new messages are in the Inbox.

Shows that Parental Control limits are currently “locked.”

Shows that Parental Control limits are temporarily unlocked.

Shows that there are no current limits imposed.

Icon Reference

Other Icons

Indicates a rating level or channel that is blocked via Parental Controls.

“All Day Ticket” indicates that the program is rented for 24 hours starting when you ﬁrst view the

program.

Indicates program shown in letterbox format.

Denotes an error condition has occurred.

Appears when at least one rating or channel is allowed.

Appears when at least one rating or channel is blocked.

Used to create/enter passcodes in parental controls.

On screen color hint indicating a special function activated by pressing the related color button on

the remote control.

Indicates a fee applies for viewing program.

Indicates the program is/will be broadcast in High-Deﬁnition format.

MODE SWITCH

Changes remote to control other

equipment, for example a DVD Player.

DIRECTV & TV POWER ON

Turns your DIRECTV

Receiver and TV on

and off at the same time.

Keys in orange text can be programmed to function with your VCR, DVD

player or other stand alone equipment.

* These descriptions apply to DIRECTV Digital Video Recorders. Other

equipment may behave differently.

TV INPUT Changes the “source”

- the piece of equipment whose signal

is displayed on your TV.

STOP* Stops Recorded Video

REPLAY* Jumps back 6

seconds. Hold down to jump back to

the beginning.

REWIND* Press up to four

times to rewind at increasing speed.

PAUSE* Pauses current video.

ACTIVE Displays the DIRECTV

Active Channel-local weather and more!

GUIDE Press once to see the

Program Guide. Press twice to see

programs by category.

SELECT Selects any

highlighted item.

BACK Takes you back one

menu screen.

MENU Display a compact

menu of settings and services.

RED In Guide, jumps 12 hours back;

other functions vary - look for hint

on-screen.

GREEN In Guide, jumps 12

hours forward; Function varies

on other screens - look for on-

screens hints.

VOLUME Raises or lowers volume.

MUTE Toggles sound volume

on/off.

NUMBERS & DASH

Tune to a channel directly; also input

numbers when needed in on-screen

menus.

ADVANCE* Jumps ahead 30

seconds. Hold down to jump forward to

the end.

PLAY* Play current video; press and

hold for slow motion.

FFWD* Press up to four times

to fast forward at increasing speeds.

RECORD* Press once to record

a live TV program or the program

highlighted in the Program Guide. Press

twice to record a series.

EXIT Exits any menu and returns to

last channel viewed.

ARROWS Moves the highlight (up,

down, left, right) within a menu.

INFO Displays information about

the program you are watching or that is

highlighted in the Program Guide.

BLUE In live TV, displays the

Mini guide; Function varies on other

screens - look for on-screen hints.

YELLOW Displays various

options while viewing the Guide, Live

TV or the Playlist.

CHAN/PAGE In live TV,

changes channel up or down; in a

menu, such as the guide, scrolls page

up and down.

PREV Tunes to previous channel

viewed.

ENTER Activates channel number

entries quickly.

LIST Displays the To Do list.

POWER Turns on /off whichever

equipment the MODE switch is set to.

FORMAT Cycles through

screen formats (crop, stretch,

pillar box, letter box) and resolutions.