Cisco Unity Connection RTMT Trace
Locations via CLI
Introduction
This document describes the file paths to collect logs from the Cisco Unity Connection (CUC) CLI
when RTMT is not accessible or available.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on CUC 10.x, 11.x, 12.x
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
Background Information
CUC offers the Real-Time Monitoring Tool (RTMT) to simplify trace collection. RTMT provides a
list of logical names which allow users to select a service name and collect traces for the selected
service(s). Sometimes it is helpful to find the files directly with the CLI. This document maps the
RTMT checkboxes to CLI file locations. Trace files and locations may vary by version; however,
this document is accurate for CUC 11.5.
Use these Paths to Get the Logs via CUC Secure Shell (SSH)
Note: Before log collection, ensure that the external SFTP server is configured and
accessible.
Note: CUC
*
: Although this service displays in Cisco Unified Serviceability, the service does
not support Cisco Unity Connection.
++
: Available only on 12.x version
**
: Available only on 12.5 version
Services CLI Commands
Application on which these
services are running
Connection Branch Sync
Service
file get activelog cuc/diag_CUCESync* CUC
Connection CM Database
Event Listener
file getactivelogcuc/diag_CuCmDbEventListener CUC
Connection Conversation
Manager
file get activelog cuc/diag_CuCsMgr* CUC
Connection DB file get activelog cuc/informix.log CUC
Connection DB event
Publisher
file get activelog cuc/diag_DbEventPublisher* CUC
Connection Database Proxy file get activelog cuc/diag_CuDbProxy* CUC
Connection Digital
Networking Replication
file get activelog cuc/diag_CuReplicator_* CUC
Connection File Syncer file get activelog cuc/diag_CuFileSync* CUC
Connection Groupware
Caching Service
file get activelog cuc/diag_CuGalSvc* CUC
Connection IMAP Server file get activelog cuc/diag_CuImapSvr* CUC
Connection Jetty file get activelog jetty/* CUC
Connection License
Manager Server
file get activelog cuc/diag_CuLicMgrSvr* CUC
Connection Mailbox Sync file get activelog cuc/diag_CuMbxSync* CUC
Connection Message
Transfer Agent
file get activelog cuc/diag_CuMta* CUC
Connection Mixer file get activelog cuc/diag_CuMixer* CUC
Connection Notifier file get activelog cuc/diag_CuNotifier* CUC
Connection Reports Data
Harvester
file get activelog
cuc/diag_CuReportDataHarvester*
CUC
Connection SMTP Agent file get activelog cuc/diag_SMTP* CUC
Connection Server Role
Manager
file get activelog cuc/diag_CuSrm* CUC
Connection Smart License
Manager Server
++
file get activelog cuc/diag_CuSlmSvr* CUC
Connection SpeechView
Processor
file get activelog cuc/diag_SttService_*. CUC
Connection System Agent file get activelog cuc/diag_CuSysAgent* CUC
Connection Tomcat
Application
file get activelog cuc/diag_Tomcat CUC
Connection Voice
Recognition Transport
file get activelog cuc/diag_cuvrt_* CUC
Connection Voice
Recognizer
file get activelog cuc/diag_NSSserver_* CUC
Boot Logs file get activelog syslog/boot* CUC/CUCM
Cisco AMC Service file get activelog cm/trace/amc/log4j/amc* CUC/CUCM
Cisco AMC Service AlertLog file get activelog cm/log/amc/AlertLog/* CUC/CUCM
Cisco AMC Service CallLog file get activelog cm/log/amc/CallLog/* CUC/CUCM
Cisco AMC Service
DeviceLog
file get activelog cm/log/amc/DeviceLog/* CUC/CUCM
Cisco AMC Service PPRLog file get activelog cm/log/amc/PPRLog/* CUC/CUCM
Cisco AMC Service
ServerLog
file get activelog cm/log/amc/ServerLog/* CUC/CUCM
Cisco AMC Service
ServiceLog
file get activelog cm/log/amc/ServiceLog/* CUC/CUCM
Cisco AXL Web Service file get activelog tomcat/logs/axl/log4j/axl* CUC/CUCM
Cisco Abort Transaction
Spooling
file get activelog cm/log/informix/ats/* CUC/CUCM
Cisco Audit Event Service
file get activelog
cm/trace/auditlog/sdi/audittrace*
CUC/CUCM
Cisco Audit Logs
file get activelog audit/AuditApp/Audit*
file get activelog audit/vos/*
CUC/CUCM
Cisco CAR Web Service file get activelog tomcat/logs/car/log4j/car* CUC/CUCM
Cisco CCM DBL Web Library file get activelog tomcat/logs/dbl/log4j/dbl* CUC/CUCM
Cisco CCM NCS Web
Library
file get activelog tomcat/logs/ncs/log4j/ncs* CUC/CUCM
Cisco CCM PD Web Service file get activelog tomcat/logs/pd/log4j/pd* CUC/CUCM
Cisco CCMAdmin Web
Service
file get activelog
tomcat/logs/ccmadmin/log4j/ccmadmin*
CUC/CUCM
Cisco CCMRealm Web
Service
file get activelog
tomcat/logs/ccmrealm/log4j/ccmrealm*
CUC/CUCM
Cisco CCMService Web
Service
file get activelog
tomcat/logs/ccmservice/log4j/ccmservice*
CUC/CUCM
Cisco CCMUser Web
Service
file get activelog
tomcat/logs/ccmuser/log4j/ccmuser*
CUC/CUCM
Cisco CDP file get activelog cm/trace/cdp/sdi/cdpd* CUC*/ CUCM
Cisco CDP Agent
file get activelog
cm/trace/cdragent/log4j/cdragent*.log
file get activelog
cm/trace/cdragent/log4j/cdragentThreadDump.l
og
CUC*/ CUCM
Cisco CallManager Cisco IP
Phone Services
file get activelog
tomcat/logs/ccmcip/log4j/ccmcip*
CUC/CUCM
Cisco Certificate Change
Notification
file get activelog platform/log/certCN* CUC/CUCM
Cisco Certificate Change
Notification Service
file get activelog platform/log/certCN* CUC/CUCM
Cisco Change Credential
Application
file get activelog
tomcat/logs/changecredential/log4j/changepin*
CUC/CUCM
Cisco Common User
Interface
file get activelog tomcat/logs/cui/log4j/cui* CUC/CUCM
Cisco ControlCenter CLI
file get activelog
cm/trace/ccmservice/log4j/ccmservice*
CUC/CUCM
Cisco DRF Local file get activelog platform/drf/trace/drfLA* CUC/CUCM
Cisco DRF Master
file get activelog platform/drf/trace/drfMA.log
file get activelog platform/drf/log/*
CUC/CUCM
Cisco Database CLI Output file get activelog cm/trace/dbl/* CUC/CUCM
Cisco Database Installation
Service
file get activelog cm/trace/dbl/sdi/*.sql.log
file get activelog
cm/trace/dbl/sdi/installdb/dbl_installdb*
file get activelog
cm/trace/dbl/sdi/installdb*.log.err
CUC/CUCM
Cisco Database Layer
Monitor
file get activelog cm/trace/dbl/sdi/dbmon* CUC/CUCM
Cisco Database Library
Trace
file get activelog cm/trace/dbl/sdi/dbl*.log CUC/CUCM
Cisco Database Notification
Service
file get activelog cm/trace/dbl/sdi/dbnotify* CUC/CUCM
Cisco Database Replicator
Trace
file get activelog
cm/trace/dbl/sdi/replication_scripts_output.log
file get activelog cm/trace/dbl/sdi/startrpc.log
file get activelog cm/trace/dbl/*.log
file get activelog cm/trace/dbl/sdi/dblrpc.*
CUC/CUCM
Cisco Device Activation
file get activelog tomcat/logs/ccmact/log4j/* CUC*/CUCM
Service
**
Cisco Dialed Number
Analyzer
file get activelog tomcat/logs/dna/log4j/* CUC/CUCM
Cisco Dialed Number
Analyzer Server
file get activelog cm/trace/dnaserver/sdi/* CUC/CUCM
Cisco DirSync file get activelog cm/trace/dirsync/log4j/dirsync* CUC/CUCM
Cisco Discovery Responder
Service
file get activelog /platform/log/mdns* CUC/CUCM
Cisco E911 Service
file get activelog
tomcat/logs/e911proxy/log4j/e911proxy*
CUC/CUCM
Cisco Extension Mobility
file get activelog
tomcat/logs/em/log4j/emservice*
CUC*/ CUCM
Cisco Extension Mobility
Application
file get activelog tomcat/logs/em/log4j/emapp* CUC*/ CUCM
Cisco External Call Control
Service
file get activelog
tomcat/logs/cucmeccs/log4j/cucmeccs*
CUC/CUCM
Cisco GRT Communication
Web Service
file get activelog tomcat/logs/grt/log4j/grt* CUC/CUCM
Cisco Informix Database
Service
file get activelog cm/log/informix/* CUC/CUCM
Cisco IP Manager Assistant
file get activelog
tomcat/logs/ipma/log4j/ipma_ChangeLog.log
file get activelog
tomcat/logs/ipma/log4j/service.log
file get activelog
tomcat/logs/ipma/log4j/ipma_CtiClient.log
file get activelog
tomcat/logs/ipma/log4j/ipma_Security.log
CUC/CUCM
Cisco Log Partition
Monitoring Tool
file get activelog cm/trace/lpm/sdi/lpm* CUC/CUCM
Cisco Log4jinit Servlet
file get activelog
tomcat/logs/log4jinit/log4j/log4jinit*
CUC/CUCM
Cisco RIS Data Collector file get activelog cm/trace/ris/sdi/ris.txt CUC/CUCM
Cisco RIS Data Collector
PerfMonLog
file get activelog cm/log/ris/csv/PerfMon.cs CUC/CUCM
Cisco RTMT Web Service file get activelog tomcat/logs/rtmt/log4j/rtmt* CUC/CUCM
Cisco RisBean Library
file get activelog
tomcat/logs/risbean/log4j/risbean*
CUC/CUCM
Cisco Role-based Security
file get activelog
tomcat/logs/rbs/log4j/rbsaccess*
CUC/CUCM
Cisco Row Information
Spooling
file get activelog cm/log/informix/ris/*.* CUC/CUCM
Cisco SOAP Web Service
file get activelog tomcat/logs/soap/csv/*.csv
file get activelog tomcat/logs/soap/log4j/soap*
CUC/CUCM
Cisco SOAP Message
Service
file get activelog
tomcat/logs/soapmessage/log4j/soapmessage*
CUC/CUCM
Cisco SSO
file get activelog platform/log/ssoApp*
file get activelog sso/policyagent/
file get activelog tomcat/logs/ssosp/log4j/*.log
CUC/CUCM
Cisco Serviceability Reporter
file get activelog
cm/trace/rtmtreporter/log4j/rtmtreporter.log
CUC/CUCM
Cisco Serviceability Reporter
AlertReport
file get activelog
cm/report/rtmtreporter/AlertRep/AlertRep*
CUC/CUCM
Cisco Serviceability Reporter
CallActivitiesReport
file get activelog
cm/report/rtmtreporter/CallActivitiesReport/
CallActivitiesReport*
CUC/CUCM
Cisco Serviceability Reporter
DeviceReport
file get activelog
cm/report/rtmtreporter/DeviceRep/DeviceRep*
CUC/CUCM
Cisco Serviceability Reporter
PPRReport
file get activelog
cm/report/rtmtreporter/PerformanceRep/Perform
anceRep*
CUC/CUCM
Cisco Serviceability Reporter
ServerReport
file get activelog
cm/report/rtmtreporter/ServerRep/ServerRep*
CUC/CUCM
Cisco Serviceability Reporter
ServiceReport
file get activelog
cm/report/rtmtreporter/ServiceRep/ServiceRep*
CUC/CUCM
Cisco Stored Procedure
Trace
file get activelog cm/trace/dbl/sdi/spltrace* CUC/CUCM
Cisco Syslog Agent
file get activelog
cm/trace/syslogmib/sdi/syslogmib*
CUC*/ CUCM
Cisco Tomcat
file get activelog tomcat/logs/catalina*.*
file get activelog tomcat/logs/host-manager.*
file get activelog tomcat/logs/admin.*
file get activelog tomcat/logs/diagnostic-
memory.*
file get activelog tomcat/logs/diagnostic-info.*
file get activelog
tomcat/logs/localhost_access*.txt
file get activelog tomcat/logs/manager.*
file get activelog tomcat/logs/diagnostic-
threads.*
file get activelog tomcat/logs/*.hprof
file get activelog tomcat/logs/localhost*.log
CUC/CUCM
Cisco Tomcat Security Logs
file get activelog
tomcat/logs/security/log4j/security*
CUC/CUCM
Cisco Tomcat Stats Servlet
file get activelog
tomcat/logs/tomcatstats/log4j/tomcatstats*
CUC/CUCM
Cisco Trace Collection
Service
file get activelog cm/trace/tct/log4j/tct* CUC/CUCM
Cisco Trust Verification
Service
file get activelog cm/trace/tvs/sdi/tvs* CUC/CUCM
Cisco UXL Web Service file get activelog tomcat/logs/uxl/log4j/UXL* CUC/CUCM
Cisco Unified Mobile Voice
access Service
file get activelog
tomcat/logs/ccmivr/log4j/ccmivr*
CUC/CUCM
Cisco Unified OS Admin
Web Service
file get activelog
tomcat/logs/cmplatform/log4j/cmplatform*
CUC/CUCM
Cisco Unified OS platform
API
file get activelog tomcat/logs/platform-
api/log4j/platform-api*
CUC/CUCM
Cisco Unified Reporting Web
Service
file get activelog
tomcat/logs/cucreports/log4j/cucreports*
CUC/CUCM
Cisco User Data Services
file get activelog tomcat/logs/cucm-
uds/log4j/cucm-uds*
CUC/CUCM
Cisco WebDialer Web
Service
file get activelog
tomcat/logs/webdialer/log4j/webdialer*
CUC/CUCM
Cisco WebDialerRedirector
Web Service
file get activelog
tomcat/logs/redirector/log4j/redirector*
CUC/CUCM
Cron Logs file get activelog syslog/cron* CUC/CUCM
Event Viewer-Application file get activelog syslog/CiscoSyslog* CUC/CUCM
Log
Event Viewer-System Log file get activelog syslog/messages.* CUC/CUCM
FIPS Logs file get activelog platform/fips/* CUC/CUCM
Host Resources Agent file get activelog platform/snmp/hostagt/* CUC*/ CUCM
IPT Platform CLI Created
Reports
Hardware: file get activelog
platform/log/SystemReport-*.tgz
Platform: file get activelog
platform/log/platformConfig-*.tar
SE Linux: file get activelog syslog/security-
diagnostics.tar.gz
CUC/CUCM
IPT Platform CLI Logs file get activelog platform/log/cli* CUC/CUCM
IPT Platform Cert Monitor
Logs
file get activelog platform/log/certm* CUC/CUCM
IPT Platform CertMgr Logs file get activelog platform/log/certMgmt* CUC/CUCM
IPT Platform Cluster
Manager Logs
file get activelog platform/log/clustermgr* CUC/CUCM
IPT Platform GUI Logs
file get activelog
tomcat/logs/iptplatform/log4j/iptplatform*
CUC/CUCM
IPT Platform IPsecMgmt
Logs
file get activelog platform/log/ipsecMgmt* CUC/CUCM
Install File Signing file get activelog platform/log/authenticate* CUC/CUCM
Install and Upgrade Logs file get install * CUC/CUCM
Kerneldump Logs
utils os kerneldump enable
file get activelog syslog/messages*
file get activelog syslog/CiscoSyslog*.*
file get activelog cm/log/ris/csv/PerfMon.*
file get activelog syslog/boot.*
CUC/CUCM
MIB2 Agent file get activelog core/mib2agt/mib2agt* CUC*/ CUCM
Mail Logs file get activelog syslog/maillog* CUC/CUCM
Mgetty Logs file get activelog mgetty/* CUC/CUCM
NTP Logs
file get activelog syslog/ntp*
file get activelog syslog/sd_ntp*
CUC/CUCM
Packet Capture Logs file get activelog platform/cli/packets* CUC/CUCM
Platform Administrative Web
Service
file get activelog tomcat/logs/platform-api/log4j/* CUC/ CUCM
Platform Communication
Web Service
**
file get activelog tomcat/logs/platformcom/log4j/* CUC/CUCM
Prog Logs
file get activelog cm/trace/ccm/Proglogs/*.*
file get activelog cm/trace/cti/Proglogs/*.*
CUC/CUCM
SAR Logs file get activelog sa/sar* CUC/CUCM
SELinux logs
file get activelog platform/selinux_startup*
file get activelog syslog/security-diagnostics*
CUC/CUCM
SNMP Master Agent file get activelog platform/snmp/snmpdm/* CUC*/ CUCM
SOAP – Diagnostic Portal
Database Service
file get activelog tomcat/logs/dp/log4j/dp* CUC/CUCM
Security Logs file get activelog syslog/secure* CUC/CUCM
Service Manager file get activelog platform/log/servm* CUC/CUCM
Service Registration Logs file get activelog platform/servreg/* CUC/CUCM
Spooler Logs file get activelog syslog/spooler* CUC/CUCM
System Application Agent file get activelog platform/snmp/sappagt/* CUC*/ CUCM