Marlins Refuse to Sell Season Package to Fan Who Resold Too Many Tickets
The Miami New Times
By Tim Elfrink
August 30, 2016
Nick Barbella can pinpoint the exact moment he tumbled down Jeffrey Loria’s rabbit hole. It was late
August, and Barbella was pleading with a Miami Marlins sales rep to be allowed to hand over around
$4,900 for a season ticket package — and repeatedly being refused.
“That’s when it hit me: Wait, I’m begging them to let me give them my money? What the hell is going on
here?” Barbella recalls.
Welcome to life as a Marlins fan. Even as the franchise has struggled mightily to attract fans to its Little
Havana stadium — which will cost Miami taxpayers upwards of $2 billion in the long run — the team has
repeatedly alienated even its most diehard supporters. Earlier this year, New Times broke the news that
the Marlins had filed lawsuits against at least nine season ticketholders for trying to escape their multiyear
deals.
But the Fish are also turning away true believers such as Barbella who want to buy new season ticket
packages. Barbella’s crime? The team says he resold too many of his tickets last year.
Barbella has been a Marlins fan since he was a kid growing up in South Florida. After his parents divorced
when he was young, his dad would regularly take him and his brother to games on weekends. Two years
ago, Barbella signed up for a season ticket package. He paid about $2,500 for two seats in the 21st row
behind first base. This year, he doubled his order.
The 27-year-old University of Miami employee admits there were many games he couldn’t make. “Last
year, I had a 1-year-old and a pregnant wife. Going to 81 games was unrealistic,” he says. “If I couldn’t go
to the game, I tried to at least make some money back.”
But it wasn’t until he went to renew his package for next season that he learned of a fine-print clause in
his contract: The Marlins ban season ticketholders from reselling more than 30 percent of their stubs. (A
Major League Baseball spokesman confirms the 30 percent threshold is a Marlins policy, not an MLB-wide
rule, although other teams also have their own standards on reselling season tickets. The Marlins didn’t
respond to requests to comment for this story.)
Barbella says he understands wanting to avoid scalping profiteers — but this is the Marlins. Even with a
winning record, the Fish are fourth from the bottom in MLB attendance. “You’d think with the number of
fans buying tickets, they’d be out there begging their season ticketholders to renew with them,” he says.
For now, like so many others in Miami, Barbella is walking away from the team he once loved.
Assembly Committee: Judiciary
Exhibit: J Page 1 of 15 Date: 06/02/2017
Submitted by: David Goldwater
“I hear people all the time saying the only way to get fans back is for Loria to sell the team, and now I think
that’s true. I don’t think he can fix this,” Barbella says. “If this was a restaurant or a grocery store, I’d never
shop there again... Just because it’s the only baseball team in town doesn’t mean they can treat their fans
this way.”
http://www.miaminewtimes.com/news/marlins-refuse-to-sell-season-package-to-fan-who-resold-too-
many-tickets-8731561
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Fans burned by ticket scalping
The Minneapolis Star-Tribune
By Chris Riemenschneider
July 2, 2016
Adele won’t kick off her U.S. tour until Tuesday in St. Paul, but a lot of the British singer’s Minnesota fans
are already heartbroken, even before she sings her first breakup song.
Many have to choose between paying scalpers an average of nearly $300 per ticket or staying home —
even after Adele took one of the most aggressive stances yet by an artist to curb ticket resales.
“It turns you off to the whole concert-going experience,” said Claire Kirch of Duluth. She fruitlessly spent
a half-hour on Ticketmaster trying to get seats to Adele’s shows Tuesday and Wednesday at Xcel Energy
Center the morning they went on sale.
More than ever this summer, Minnesotans are being shut out of the hottest concerts and ripped off by
ticket scalpers. It’s part of a nationwide “ticketing epidemic,” as a recent New York attorney general
report calls it, fueled by the proliferation of online ticket buying and resale sites such as StubHub.
In Minnesota, where ticket scalping was legalized in 2007, the laws and enforcement around it are
weaker than in many states, and there is no government oversight on how concert tickets are
distributed in venues owned or funded by taxpayers. Sometimes even the companies that stage sold-out
shows are selling seats at inflated prices.
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A Star Tribune analysis of 10 recent and upcoming concerts in the Twin Cities found that 10 percent to 20
percent of tickets to the most popular shows typically wind up on resale sites, including an inordinate
number of the best seats.
Metallica fans are raging over a sold-out Aug. 20 concert at the new U.S. Bank Stadium in Minneapolis,
the band’s only scheduled gig of 2016. It sold out in 10 minutes and is now the No. 1 selling concert in the
nation on StubHub, where thousands of seats are priced 3 to 10 times the original $50-$150.
Within hours after Beyoncé’s May 23 concert at TCF Bank Stadium went on sale, more than 20 percent of
the seats were offered on secondary ticket sites at jacked-up prices, about 8,000 of the 37,000 tickets.
Only about 5 percent of Adele’s Xcel Energy Center tickets wound up on StubHub, thanks to a restriction
she placed on about 3,000 of the best seats at each show. To gain entry, holders of those tickets must
present the credit card used to purchase them. That policy, however, drove up prices for tickets that did
make it to StubHub — which averaged $700-$850 (face value: $39-$147) in the hours immediately after
the quick sellout, and $500 in recent weeks.
“They really need to find a way to control scalpers,” said Gayle Smith, of Inver Grove Heights, who joined
the long lines for Adele tickets and still came up short. “All it does is hurt the fans.”
Actually, fans are doing a lot of the scalping themselves.
“In this day and age, fans aren’t stupid,” said Jay Gabbert, a Minneapolis broker with Metro Tickets. “They
know they can buy the two Adele seats they want, and then buy two more they can resell at StubHub for
enough money to cover the other two.”
Professional scalping is clearly still a big part of the problem, though. And in the online age, local street-
corner brokers such as Gabbert are now small-time operators.
StubHub contends that it frees up the market and gives fans more control over ticket prices, via supply
and demand.
“Face value is really an arbitrary number that someone makes up,” spokesman Cameron Papp said. “What
we try to do is make sure the fan and the market dictate the price.”
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Fans, however, often feel like they have no control.
‘No tickets available’
“The short answer is: Insiders are taking most of the good tickets,” said former StubHub executive Joe
Greiner, who co-founded the corporate concierge-style site InviteManager.
Greiner says many — and sometimes even a majority — of the best tickets to the most popular concerts
are nabbed by promoters, sponsors, venues and employees of these and other companies involved in
concert production.
“We all know this anecdotally,” he said. “When any of us log on, 70 percent of us are told right away, ‘No
tickets available.’ And then the times you do get tickets, you’re clearly not getting the VIP seats.”
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The professional offenders Greiner cited were also targeted in the New York attorney general’s report
that rippled through the concert industry in January, leading to a $2.8 million settlement in April with six
ticket brokers who broke New York laws.
The report also targeted:
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“Bot” scalpers who use computer programs illegally to hack Ticketmaster’s security systems and
buy bundles of the best seats.
“Speculative” ticketing — such as the 900 prime seats for Beyoncé’s Minnesota show that
StubHub advertised 10 days before the on-sale date.
The report also questioned practices by venues and promoters including Live Nation and AEG Live, Los
Angeles-based companies that produce many of Minnesota’s biggest concerts. They were accused of
withholding prime tickets — anywhere from 16 to 29 percent of the best seats — to sell or distribute as
they wished.
“Ticketing, to put it bluntly, is fixed,” the report read.
The problems noted in the New York report are also endemic to Minnesota, the Star Tribune’s analysis
found.
Blocks of 10 to 20 adjoining seats were widely available at inflated prices to recent local shows by Beyoncé,
Paul McCartney and Justin Bieber on StubHub and similar sites, even though there was a four- to eight-
ticket limit on sales to the general public.
Such widespread bundling is often an indicator of either bot scalping or selling by insiders with special
access — more often the latter, said Greiner. There was a whole row of 26 seats for sale on StubHub to
the Beyoncé show, a Live Nation promotion. Live Nation representatives declined to comment for this
story.
‘Platinum’ and Metallica
Sometimes inflated prices come via the promoter itself.
For last month’s Bieber concert at Target Center, tour producer AEG Live — whose parent company also
manages the arena for the city of Minneapolis — held on to an unspecified number of tickets and put
them on sale as $350-$550 “platinum” seats long after the rest of the tickets had sold out.
Similarly, Live Nation is selling $315 premium tickets for hip-hop superstar Drake’s July 24 concert at Xcel
Energy Center — 2½ times the top face value. And for both Drake and Bieber, promoters directed fans to
their own batches of higher-priced “resale” tickets — including blocks of seats that exceed the six-ticket
limit enforced on the public.
“Brokers get the bad rap, while the promoters kind of wait in the weeds to collect their money without
having to deal with the bad rap themselves,” said Drew Baydala, director of business operations at Ticket
King, a broker company with offices in Minneapolis and St. Paul.
For the Live Nation-promoted Metallica concert at the Vikings’ new stadium, many of the 55,000 or so
tickets are available on Live Nation’s own resale site, TicketsNow, as well as via PrimeSport, an Atlanta-
based ticketing company with ties to the Vikings. (It has an exclusive deal to sell tickets to their away
games.)
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PrimeSport is also selling blocks of 20 or more tickets to country singer Luke Bryan’s Aug. 19 show at the
stadium.
“It’d be typical for a partner like that to get tickets,” said ex-StubHub exec Greiner.
PrimeSport did not respond to requests for comment. Representatives of the Vikings and of U.S. Bank
Stadium denied that PrimeSport had special access to tickets, but offered no explanation for how the
Atlanta company could have so many seats for sale.
Stadium staff issued a statement that read, in part, “Metallica took preventative measures through
Ticketmaster to prohibit multiple orders from the same buyers.” A look at the bundles of tickets available
on resale sites, though, indicates that the measures did not work.
Target Center representatives did not answer questions about promoter ticket holds or platinum seats,
but said they work to fight scalping and urged fans to stay away from resale sites.
Xcel Energy Center’s director of sales and marketing, Kelly McGrath, said the St. Paul arena has never
allowed in-house scalping and strongly supported the anti-scalping efforts by Adele and by Bruce
Springsteen at his concert there in February (he also required the original credit card for entry).
“The big challenge is that scalping tickets is legal in the state of Minnesota,” McGrath said. “Once that
happened, everybody thought they could get in the [scalping] game. There are no repercussions.”
Where the laws stand
Ben Wogslund, spokesman for Minnesota Attorney General Lori Swanson, said state officials are limited
in combating the problems cited in the New York report. Ticket-scalping laws are looser here, he said, and
enforcement is left to county officials who have other priorities.
“We just don’t have the same laws that New York has,” said Wogslund. Among the differences: Minnesota
doesn’t require ticket brokers to be licensed. Nor is there a law dictating how many tickets concert
promoters can hold for themselves, or how much they can charge in fees.
Minnesota hasn’t outlawed bot purchases, either. After a majority of tickets to a 2007 Miley Cyrus concert
at Target Center were sold to scalpers outside Minnesota, the Legislature passed the so-called Hannah
Montana Law in 2009, which “only says you can’t violate Ticketmaster’s rules,” according to Wogslund.
“As with all legal matters, people can file a complaint and we’ll try to help out,” he said, “but we don’t
have the enforcement mechanism like a lot of these states do.”
The promotions company behind the Adele and Springsteen shows, Jam Productions, will test new
ticketing technology this fall at some Chicago concerts. Jam co-founder Jerry Mickelson believes the
system will be “an effective solution” but concedes, “There are always people who try to circumvent the
system for their own illicit gain.”
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He and other industry professionals say the Legislature needs to act. “The ticket-buying public gets
screwed by enacting legislation which allows scalpers to exist,” he said.
The last piece of scalping legislation that came to a vote in the Legislature — passed by the House but not
the Senate in 2012 — actually would have helped scalpers. Boosted by StubHub lobbyists, the bill would
have required tickets sold in the state to be “transferable” (sellable), thus hobbling the credit-card
strategy employed by Adele and Springsteen.
The bill’s sponsor, Rep. Joe Hoppe, R-Chaska, said it was meant to “maintain the rights of the average fan
to sell a ticket to a game or a concert they rightfully paid for but can’t make.” Hoppe still supports that
right but said “it’s a problem when fans cannot get tickets in the first place.”
He called for two industry changes recommended by the New York report: More technological advances
to fight scalping, and more transparency about who gets tickets in publicly funded venues.
“It should not be as secretive as it is,” Hoppe said.
For their part, StubHub representatives say their site is fan-friendly, especially for the security it provides.
All tickets sold on StubHub are electronically verified and guaranteed.
“In the past, if a buyer was trying to go to a sold-out event, they had to go up to the stadium and try to
find someone there selling tickets, and you wouldn’t know if they were legit or not,” said StubHub
spokesman Papp.
Based in San Francisco and owned by eBay since 2007, StubHub charges a fee of 15 to 17 percent of the
final selling price of a ticket. As critics note: The higher the price, the more the company makes.
Papp pointed out that more than half of the tickets on StubHub are priced below face value: “At the same
time you have a very large event like Metallica, you also have the Tuesday Twins game that you can get
into for $6.”
That’s little solace, however, to the Minnesotans who struck out on this summer’s hottest concerts.
“I never really had a chance,” said Adele fan Kirch.
http://www.startribune.com/fans-burned-by-ticket-scalping/385044751/
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Marlins, others need to play fair with ticket holders
The Sun-Sentinel
By Gary Adler
September 6, 2016
Nick Barbella is a lifelong Marlins fan and season ticketholder. He'd love to attend every home game but
he's also a husband, a father to a toddler and last summer, his wife was expecting their second child.
Attending every game isn't possible. This past month he was denied renewal of his season tickets because
he resold "too many" tickets to games he couldn't attend.
Barbella likely thought putting another fan in his otherwise empty seats would be better for everyone as
it would help him recover some costs, and help the players play in front of a couple less empty seats.
Concessions benefit when fans are in the stadium. But no, the Marlins will not accept this fan's money.
However, this isn't just a story about Nick or the Marlins. Today, the most devoted fans are being
threatened by teams for reselling some of their tickets outside of teams' reach. Locally, the Miami
Dolphins have done the same.
The primary ticket market, comprised of teams, box offices, management companies, artists, and large
corporate ticket issuers, are restricting the purchase, sale and transfer of tickets, which punishes the most
vested fans. In an open market, if you purchase a ticket, you can do whatever you would like with it. Yet,
perhaps from observing a healthy secondary resale market for tickets, these large, powerful players in the
multibillion dollar primary market want in. They are moving to seize control from ticket holders and
professional secondary market resellers in the name of more profit.
In addition to cancelling season ticket accounts, another dangerous trend is the use of restrictive so –
called "paperless ticketing."
They pitch paperless as a convenience for fans or as a way to fight some massive phony ticket scheme
that isn't as widespread as they suggest. In practice, paperless ticketing means showing up in person and
waiting in line with the credit card and corresponding ID used to purchase the tickets. Very often venues
cannot handle using "paperless tickets," since it pushes ticket holders to wait in endless lines at will-call
instead of a using a print-at-home ticket.
It's not uncommon for fans to still be waiting in line as a game or show gets underway. Just look at what
happened in late July at the T-Mobile Arena in Las Vegas. USA Basketball is refunding some 500 tickets
because the paperless system failed and so many fans were unable to get inside for the game. It's not
about convenience, obviously, and it's not about fraud prevention. It's about preventing you from giving
away or selling your ticket if you want to, at the price you choose to accept, on a website of your choosing.
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Teams will take offense to my revelation by pointing to an easy-to-use ticket resale site they encourage
ticketholders to use. I call these sites "walled cities." The team owns or sets the terms inside the walls of
these exchanges, and they often charge more fees even though fees were paid during the initial purchase.
Some set minimum resale prices too, which neglect actual market value. If someone is willing to sell a
ticket for $15, you should be able to buy that ticket for $15 - not some higher price fixed by the team.
The truth is a lot of tickets on the resale market can only fetch prices below face value. That's better than
a total loss and an empty seat, right? And if a ticketholder resells his or her ticket and it can command
more than they paid, that's okay too because it's the basic principle of supply and demand competition.
The Marlins set an arbitrary 30 percent limit to the number of season tickets they will permit you to resell
before cancelling your account. This should not be tolerated. Whether it's one game's worth of tickets, or
every game, the team was paid full price for the season ticket package. Imagine if car dealerships suddenly
required car owners to only resell their cars back at the dealership and at minimum prices the dealer sets
– it wouldn't take long for the public to demand change.
Actions to restrict the purchase, sale and transfer of tickets like these by the Marlins and other teams lack
transparency, harm open market competition, and punish the most vested ticket holders. It is no wonder
fans are speaking out and want these practices to end. And it smacks of hypocrisy that the Marlins, and
other teams across the country, rely on local governments and taxpayers to help finance their stadiums
yet they turn around and restrict taxpayers' ability to resell their tickets.
Unless the Marlins end this unfair practice, local lawmakers and taxpayers should demand the team return
every penny it has received from the public. Other teams should do the same. This is a central mission of
the Protect Ticket Rights campaign (www.ProtectTicketRights.org), an initiative seeking to advance
solutions to ensure harmful practices in the ticketing system do not get worse.
The Marlins can fix this wrong easily and quickly. It will result in more fans in seats. This is what happens
when the ticket resale market is left open and allowed to function freely.
Gary Adler is Executive Director and Counsel of the National Association of Ticket Brokers (NATB).
www.ProtectTicketRights.org
http://www.sun-sentinel.com/opinion/fl-gaoped-marlins-tickets-20160906-story.html
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Yes that’s the ticket! A ticket broker thrives amid sports mania
The Kansas City Star
By David Boyce
March 21, 2017
One day during the 2002-2003 college basketball season, Dan Rouen bought a pair of KU tickets, but
realized later that he couldn’t go to the game. Rouen had no idea what to do with the tickets.
Put them on eBay, his wife suggested. Rouen followed the advice and made $100.
“I said, ‘Wow, that was the easiest $100 I ever made,’ ” Rouen said.
And a seed was planted.
A year later, Rouen started Tickets for Less as a way to make additional income to supplement his day
job salary at Nabisco where he handled merchandisers in Missouri, Kansas, Iowa and Nebraska.
Rouen’s entrepreneurial spirit and love of sports have propelled Tickets for Less from a one-man
operation in 2004 with sales of about $167,000 to an online ticket brokering company that has more
than 45 fulltime employees and projected 2017 revenue of about $50 million.
The Overland Park company is hardly complacent either. In October, Rouen bought Ace Sports, located
inside Oak Park Mall. That allowed him to enter the sports memorabilia business, which led to a
partnership with Royals Authentic to sell game-used gear.
And in February, Tickets for Less purchased Kansas City-based Brickhouse Tickets, which sold 20,000
tickets in 2016.
Rouen’s company is so entrenched in the Kansas City ticket market that when the Kansas City Royals
made their postseason run to the World Series in 2014, Rouen was more popular than he ever realized.
Friends he didn’t know he had wanted tickets to the playoffs and World Series. Of course, there was a
cost for these tickets. It is Tickets for Less, not Tickets for Free.
Tickets for Less will try to get tickets for any event in the country for its customers. If somebody is
looking to see the Broadway musical “Hamilton” in New York City, Tickets for Less will work on it.
“We have relationships with ticket brokers across the country,” said Rouen, 41.
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In the ticket brokering business, building relationships and trust with customers and can make or break a
reputation. Rouen sees those characteristics as his competitive advantage.
The price listed on his website for a ticket is what the buyer actually pays. There are no service fees,
hidden or otherwise. It is one of Rouen’s big selling points.
“We have the price display right at the beginning, trying to be 100 percent transparent,” he said.
Tickets for Less is one of the go-to places for tickets to sporting events, concerts and other
entertainment in the Kansas City area, especially if the event is sold out.
“In dealing with Tickets for Less, one thing that differentiates them is their commitment to fulfilling
customer service,” said Shani Tate, vice president of marketing and communication at the Sprint Center.
“Whether things occur at their level or occur through someone else’s negligence or mistake, they make
a commitment to make it right.”
Learning from personal experience
Rouen, a 1994 graduate of Shawnee Mission South High School, learned an important lesson about the
secondary ticket business before he gave it a try.
It happened in the 2002-03 basketball season. He bought Final Four tickets from a classified ad he saw in
a newspaper only to find when he and his wife arrived in New Orleans that the tickets were no good.
Honesty and customer service are core values for a secondary ticket business to survive and grow
because the market is so competitive.
The National Association of Ticket Brokers was started in 1994 by a group of concerned ticket brokers
who wanted to establish an industry-wide standard of conduct and to create ethical rules and
procedures to protect the public and foster a positive perception of the industry. The organization now
has about 225 ticket brokers, including Tickets for Less.
“When we started, there were about 20-something states that either outlawed ticket resale or placed a
ridiculous cap on resale,” said Gary Adler, executive director and general counsel at the National
Association of Ticket Brokers. “Brokers have gotten together, and our association realized we had to
keep their side of the street clean.”
The organization came up with a code of ethics and consumer protection measures that have worked
well.
“Some people give us credit for the legitimization of the secondary market,” Adler said. “We got to this
point of a vibrant secondary market where 40 percent of tickets get sold below the price you would pay
at the box office.”
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It is also important for a ticket broker the size of Tickets for Less to develop a strong relationship with
the major sports and entertainment companies. For Rouen, that has meant cultivating connections with
the likes of the Chiefs, Royals, Kansas Speedway and Sprint Center.
Last year Tickets for Less entered a partnership with Kansas Speedway. Tickets for Less even offers a
special family four-pack for events at the Speedway.
“What we like with working with Tickets for Less and entering in a partnership is we know they provide a
high level of customer service,” said Ryan Hogue, senior director for consumer marketing at Kansas
Speedway. “Customer service is important to them. That is not always the case with ticket brokers.”
While the Royals prefer their customers to first go to Royals.com or the Royals box office to purchase
tickets, the organization has trust in the tickets sold by Tickets for Less.
“Dan Rouen is a gentleman I have known for the last several years,” said Steve Shiffman, Royals sales
and service director. “He runs a great business...He works hard, and the customer service makes us
proud to be associated with him.”
The number one goal, Rouen said, is to make sure the fan has a good experience.
“If they have a bad experience, they are not only mad at Tickets for Less, they are mad at the Royals and
in reality, the Royals didn’t have anything to do with the transaction,” Rouen said.
The Kansas City Chiefs appreciate that diligence. The football team has an Arrowhead Events partnership
with Tickets For Less that covers everything from concerts to football games.
“We believe that Tickets For Less is not only a tremendous partner for our Arrowhead Events business,
but also a great ticketing resource for the Kansas City community,” said Mark Donovan, president of the
Kansas City Chiefs and Arrowhead Events.
Developing the sales touch
Reselling a product the right way was ingrained in Rouen well before he entered the ticket brokerage
business.
While at Nabisco, he would buy company cars from sales reps when they would come off a lease. He
drove the cars to Topeka, got them titled and had them detailed. Within a week, he would place an ad in
the newspaper, and make the sale.
“I ended up getting some repeat business the following year or two,” Rouen said. “I would have families
call me back. ‘I bought a car for my son and now my daughter turned 16, I would love to get another
car.’ ”
Repeat business is how Tickets for Less expanded from the early days when Rouen would buy tickets
and complete the deal with customers in the evening at a Target in Olathe.
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Today Tickets for Less occupies two floors at 7960 W. 135th St. inside Central Bank of the Midwest and
has 12 people there to answer phones.
It is quite the contrast to his first office that had just Rouen and his sister — who still works for Tickets
for Less — operating the business.
“My sister, when she started, we had been open for 30 days, our business line was a cellphone line,”
Rouen said. “She said, ‘What are you going to do if you get more than one call at a time?’ I wasn’t
thinking we would need more than one phone line at the time.”
Once Rouen equaled the salary he made at Nabisco, he left in 2006 and put all of his energy into Tickets
for Less. With a bachelor’s degree in business administration from Friends University and an MBA from
Baker University, he figured he could find another job if Tickets for Less failed.
When Tickets for Less survived the 2008 economic downturn, Rouen realized his business was strong.
“We buy our tickets from fans, (and) different companies in town,” Rouen said. “We try to work closely
with venues and the teams. The benefit for the teams and the venues is it frees up their cash flow and
guarantees them a certain amount of tickets sold before the season starts.”
For ticket brokers, the key to success is to buy tickets that will be in high demand and that will be sold
for a higher amount, said Rouen.
Still, there is trial and error in buying and reselling tickets. Rouen dumped tickets in the past and still
does today.
“I probably made money on 70 percent of the tickets we were buying,” Rouen said. But, “there are
plenty of times when tickets on the secondary market will go below face value.”
The ticket resale market is based on supply and demand. Big events like the upcoming NCAA regional
basketball games at the Sprint Center this week will have a high demand, especially with KU playing
there.
But Rouen’s business model doesn’t rely on the big events.
“We work on a very low margin and we try to move quantity instead of a couple of tickets here and
there,” he said.
But perhaps the best part of Rouen’s job? Attending some of the big sporting events in Kansas City,
Rouen and most of his employees were able to attend World Series games in 2014 and 2015.
“I am just a huge sports fan,” Rouen said. “I always knew I wanted to do something in sports. Originally, I
thought it was going to be around baseball cards. Luckily, I got into the ticket industry.”
http://www.kansascity.com/news/local/community/816-north/article139749638.html
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