TiVo Service Quick Guide

THE TIVO

SERVICE

FROM COGECO

TIVO DVR & MINI QUICK GUIDE

TiVo

DVR/Mini Quick Guide

without TiVo’s express prior written permission (in each instance) is

Patented. U.S. pat. nos. at www.tivo.com/patents.

Cogeco and the Cogeco logo are the registered trademarks of

Cogeco Inc. Available where technology permits. Photos are for

illustrative purposes only.

TiVo, the TiVo logo, the TiVo silhouette logo,TiVo Central, OnePass,

the Jump logo, the Instant Replay logo, the Thumbs Up logo, the

Thumbs Down logo, and the sounds used by the TiVo service are

trademarks or registered trademarks of TiVo Inc. or its subsidiaries,

2160 Gold Street, P.O. Box 2160, San Jose, CA 95002–2160.

Amazon, Amazon.com, and the Amazon.com logo are registered

trademarks of Amazon.com, Inc. or its affiliates.

CableCARD is a trademark of Cable Television Laboratories, Inc.

Manufactured under licence from Dolby Laboratories. “Dolby” and

the Double-D symbol are registered trademarks of Dolby

Laboratories.

iPad, iPhone and iPod touch are registered trademarks of Apple, Inc.,

registered in the U.S. and other countries.

Netflix is a registered trademark of Netflix, Inc.

Plex, the Plex Play logo and Plex Media Server are trademarks of Plex

and used under a license.

ToonGoggles and the ToonGoggles logo are trademarks of

ToonGoggles.

Vevo and the Vevo logo are the exclusive propery of Vevo LLC.

Tubi TV and the Tubi logo are registered trademarks of ADRISE INC.

YouTube and the YouTube logo are registered trademarks of Google

Inc.

Windows Media is a registered trademark of Microsoft Corporation.

All other company, product, brand names, and trademarks are the

properties of their respective owners.

ROVI COPYRIGHT PROTECTION

This product incorporates copyright protection technology that is

protected by U.S. patents and other intellectual property rights. Use of

this copyright protection technology must be authorized by Rovi

Corporation, and is intended solely for home and other limited

consumer uses unless otherwise authorized by Rovi. Reverse

engineering or disassembly is prohibited.

MICROSOFT

This product contains technology subject to certain intellectual

property rights of Microsoft. Use or distribution of this technology

outside of this product is prohibited without the appropriate licence(s)

from Microsoft.

Content owners use Windows Media

digital rights management

technology (WMDRM) to protect their intellectual property, including

copyrights. This product uses WMDRM software to access WMDRM-

protected content. If the WMDRM software fails to protect the

content, content owners may ask Microsoft to revoke the software’s

ability to use WMDRM to play or copy the proprietary, protected

content of these owners. Revocation does not affect unprotected

content. When you download licences for protected content, you

agree that Microsoft may include a revocation list with the licences.

Content owners may require you to upgrade the WMDRM software to

access the proprietary, protected content of these owners. If you

decline an upgrade, you will not be able to access any content that

requires the upgrade.

ADDITIONAL INFORMATION

1. Available where technology permits. The purchase or rental of a

digital receiver is required to access Digital Television service

from Cogeco. An environmental handling fee (EHF) payable to

iii

TiVo

DVR/Mini Quick Guide

the OES (Ontario Electronic Stewardship) or EPRA (Electronic

Products Recylcing Association) will be absorbed by Cogeco

when electronic equipment is rented (digital receiver, modem

and EMTA). Installation and/or activation fees may apply. Photos

are for illustrative purposes only. The TiVo service from Cogeco

requires the subscription to the rental of a TiVo box, Cogeco High

Speed Internet and the Cogeco wireless modem as well as a

minimal subscription to the Basic Channels package. Each

additional television set requires the subscription to the rental of

a TiVo Mini receiver. The TiVo service from Cogeco can support

up to 6 connected television sets. Installation charges may apply

for additional outlets. The TiVo service from Cogeco is an

Internet-based service. Approximately 1GB of data traffic will be

consumed between the TiVo boxes and the Internet to supply

programming information and this will be counted against a

customer's monthly Internet usage limit. The content accessed via

Internet applications such as Netflix and Youtube consumes data

and this will be counted against a customer's monthly Internet

usage limit. Depending on the type of Internet package chosen

by the customer, additional charges will apply for exceeding bit

cap usage allowed for each Cogeco specific High Speed Internet

package.

2. Netflix is available in certain countries. Streaming membership

required. More information at www.netflix.com.

3. Cogeco On Demand service is offered where the technology is

available and for customers who meet the Cogeco On Demand

access requirements. Access to some contents may require a

subscription to the TV package containing the associated digital

channel. Channel availability may vary per region.

4. Access to the mobile apps requires a subscription to the TV

package containing the associated digital channel. Channel

availability may vary per region. The content viewed on mobile

apps requires bandwidth, which is included in the customer's

Internet or cellular data package. Additional usage fees may

apply if the customer exceeds the monthly data transfer capacity

(GB) included in his package.

5. Ability to view transferred recorded shows on iOS 7.0 or greater

platform or on Android 4.1 or greater platform where content

rights permit does not require an Internet connection while a

Cogeco Wi-Fi local network connection is required to download

content to mobile devices.

6. Ability to view shows in or out of the home, where content rights

permit, on iOS 7.0 or greater platform or Android 4.1 or greater

platform.

DVR & MINI

WELCOME

DVR & MINI

TABLE OF CONTENTS

USING THIS GUIDE 2

QUICK TOUR – THE TIVO CENTRAL

SCREEN 4

QUICK TOUR – MY SHOWS 6

QUICK TOUR – ONEPASS™ SEARCHES 10

QUICK TOUR – STREAMING VIDEOS 13

QUICK TOUR – FINDING SHOWS 14

QUICK TOUR – WATCHING LIVE TV 21

QUICK TOUR – QUICKMODE

™

QUICK TOUR - PARENTAL & PURCHASE CONTROLS 25

QUICK TOUR – USING THE GUIDE AND MINI-GUIDE 27

QUICK TOUR – MANAGING RECORDINGS & ONEPASS 29

QUICK TOUR – COGECO ON DEMAND 31

QUICK TOUR – APPS 33

QUICK TOUR – THE COGECO TIVO APP 34

TROUBLESHOOTING 35

TiVo

DVR/Mini Quick Guide

USING THIS GUIDE

Thank you for choosing the TiVo experience from Cogeco. The

quick tours in this guide describe features of the TiVo Service from

Cogeco running on the following TiVo devices:

The TiVo digital video recorder (DVR) has

six tuners and a hard drive allowing you to

pause and rewind live TV. You can record six shows in HD

simultaneously. You can watch five live TV shows at the same time.

The TiVo Mini set-top box (STB) is a tuner-less, all-

purpose companion to your TiVo DVR (the TiVo Mini

uses your home network to “borrow” a tuner from a

connected TiVo DVR). With the TiVo Mini, you can watch live TV,

search and browse for shows, watch shows saved on your TiVo

DVR, enjoy Cogeco On Demand, and more. You can even start

watching a show in one room and finish it in another!

Note: Most of this guide applies to using the TiVo Service from

Cogeco on TiVo DVRs and Minis. Any specific service differences

between the TiVo DVR and the TiVo Mini are noted. For

information on the TiVo HD Receiver, visit cogeco.ca/tivoservice/

support.

BASIC TERMS

When we talk about the TiVo Service from Cogeco, here are some

terms you should know:

Live TV. If you’re watching a show as it’s being broadcast, you’re

watching live TV. You can pause live TV for up to 30 minutes. When

you resume watching, you’re “behind” live TV. (You can always get

to live TV by pressing the Live TV button on your TiVo remote

control.)

Multi-tuner. A tuner is a device found inside DVRs, TVs, cable

boxes — anything designed to receive TV signals, including the

TiVo DVR. A tuner picks one channel to display; it “tunes” to that

channel. The TiVo DVR has multiple tuners inside and it can

simultaneously record different shows on the different tuners

(pressing the Live TV button on your TiVo remote will switch

among the tuners). See Watching multiple shows at once for more

information about switching tuners.

Streaming. Streaming means watching a video directly from

another device or streaming app; there’s no need to transfer or

download it first. With the TiVo DVR, you can stream shows to your

TiVo Mini, or to a mobile device (like an iPhone, iPad, or iPod

Touch). And, you can stream shows to your TiVo DVR and TiVo

Mini from online sources like Netflix and Cogeco On Demand.

Host/Client. When your TiVo DVR streams shows to the TiVo Mini,

the DVR is a “host.” The TiVo Mini, as the device receiving the

shows, is the “client.”

TiVo Service from Cogeco. If the TiVo DVR (or TiVo Mini) is the

body, the TiVo Service from Cogeco is the brains! The program

TiVo

DVR/Mini Quick Guide

information provided by the TiVo Service from Cogeco powers the

program guide, allowing you to search for shows, and more.

Searching for shows (and more!) for more information.

CableCARD

Decoder. A CableCARD decoder allows your TiVo

DVR to receive digital cable channels without a cable box. Your

TiVo DVR comes with the CableCARD already installed. You

should not remove the CableCARD at any time.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – THE TIVO CENTRAL

SCREEN

YOUR STARTING POINT FOR JUST ABOUT EVERYTHING!

The TiVo Central screen is the starting point for just about everything you do with your TiVo

box. From the TiVo Central screen, you can see a list of all your recorded shows and/or

streaming videos, find new shows to watch, explore great video-on-demand choices, and

more.

To get to the TiVo Central screen from live TV or any TiVo screen, just press the TiVo button

at the top of your TiVo remote control. Use the Up , Down , Left , and

Right arrows on the remote to move around, then press the Select button on an

option that interests you.

THE VIDEO WINDOW

The Video Window is located in the upper right corner of the TiVo Central screen and most

other TiVo menu screens, unless you choose to turn it off or temporarily hide it. The Video

Window continues playing the show you were watching when you entered the TiVo Central

screen.

On DVRs and Minis, you can press the Pause button on your TiVo remote to pause

what’s playing in the Video Window, and press Pause again to resume playing.

To temporarily hide the Video Window, press the Slow button . Press Slow again to

restore the Video Window.

If you’d rather permanently turn off the Video Window, from the TiVo Central screen select

“Settings & Messages,” then “User Preferences,” then “Video Window.”

To return your show to full

screen from TiVo Central or any

other TiVo menu screen, just

press the

Zoom button on your

TiVo remote.

TiVo

DVR/Mini Quick Guide

DISCOVERY BAR

The Discovery Bar is the bar of images across the top of the TiVo Central screen and many

other TiVo menu screens. What you’ll see in the Discovery Bar depends on you! Often, the

Discovery Bar displays ideas for shows you might like based on what shows you record and

mark as your favourites. For example, if you record the show “The Voice,” the Discovery Bar

might display thumbnails for other shows, like “So You Think You Can Dance.” It all

depends on what you’re interested in and what’s available to you.

The Discovery Bar also displays lots of other great viewing options: popular shows or sports

events that are playing on live TV, items from your My Shows list, TiVo Suggestions, new

Cogeco On Demand shows, and more!

Press the Up arrow to move up to the Discovery Bar, then the Left and Right

arrows to move around. Press the Select button on an image that interests you to open

an information screen about that item.

WHAT TO WATCH NOW

“What to Watch Now” sorts through all of your channels and video provider offerings to

show you a list what’s available right now. Choose from popular live TV shows, live sports

events, movies, and more! Just select “What to Watch Now” to get started. (You can also

select “What to Watch Now” from your My Shows list.)

. . . AND MORE!

From the TiVo Central screen, you can find shows, manage upcoming recordings (if

applicable), and explore a variety of apps available on your TiVo box. You’ll learn more

about many of these options later in this Guide, but remember — it all starts from TiVo

Central.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – MY SHOWS

All of your recordings and/or streaming videos are found in the My Shows list. To get to the

My Shows list from any menu screen or from live TV, just press the TiVo button twice.

(Just press it once if you’re already on the TiVo Central screen.) You can also access your

streaming apps from the bottom of the My Shows list (beneath individual shows and group

folders).

On DVRs and Minis, highlight any title in the My Shows list (even a show that’s currently

recording) and press the Play button to watch the show from the beginning, or to resume

playing from where you left off.

Highlight a title and press the Select button to open an information screen where you’ll be

able to play, delete, or get more information about the show. See Program details screen to

learn more.

To delete an individual show or a folder, highlight it and press the Clear button . If you

are deleting a OnePass folder that contains recordings, you will have the option to convert

recordings to streaming videos. This option can be useful if you are trying to conserve disk

space. See Quick tour – OnePass™ searches to learn more about OnePass.

Note: Deleting a show on your TiVo Mini will delete it from the host TiVo DVR.

AVAILABLE SPACE

On DVRs, a small bar underneath the words “My Shows” on the My Shows screen lets you

know how much space you have available for new recordings on your TiVo DVR. If you don’t

want to see the amount of space used, press the button and choose the option to turn

it off.

MY SHOWS CATEGORIES

The left column on the My Shows list contains categories that help you quickly locate shows

in the list. Highlight a category in the left column to view shows only in that category; for

When viewing the My

Shows list, use the Ch

Up/Down

button to jump

an entire page at a time.

TiVo

DVR/Mini Quick Guide

example, highlight “Kids” to view only kids’ shows, or “Movies” to view only movies.

Personalize your My Shows list by hiding certain categories or changing the category order.

1. Press the button and select “Show categories.”

2. Highlight a category you want to hide, and press Select to remove the check mark.

3. To change the order of the categories, highlight the one you want to move, press the

Right arrow, and then use the Up and Down arrows to place the category

where you want it.

4. When you're happy with your list, press twice to return to the My Shows list.

Note: When the “Kids” category is turned on, kids shows and movies will appear only in

that category. (For example, you’ll find kids movies under “Kids,” not under “Movies.”)

MY SHOWS FOLDERS

Shows are organised into folders, and a number in parentheses to the right of each folder

shows how many items it contains.You’ll see the following folders:

• OnePass folders (one per series): Each OnePass search you create will have a folder in

My Shows containing all available episodes. To learn how to view available episodes

only, see Sorting and filtering shows.

• Streaming Movies: Contains links to movies that are available to stream. See Quick tour

– Streaming videos to learn more.

• TiVo Suggestions: If you have auto-recording of Suggestions turned on, any recorded

Suggestions appear here.

• WishList® searches: If your WishList searches are set to auto-record, any matches will

be added to a WishList folder.

• Currently Unavailable Contains links to streaming videos that are not currently

available from any of your video providers. When items become available, they will be

moved to the appropriate My Shows category.

When you highlight the group

name and press the

Play

button , all of the shows in the

group play in sequence,

beginning with the oldest.

TiVo

DVR/Mini Quick Guide

• Recently Deleted Recordings Contains recently deleted recordings that are available

for recovery.

A show’s title may appear in more than one group. When you delete a show in one folder,

the title also disappears from any other group.

SEASON SELECTOR

If a OnePass group contains more than one season and more than 30 episodes, a season

selector will be displayed at the top of the list. Use it to easily jump between seasons.

PROGRESS BAR

When you watch a OnePass recording, a progress bar will appear next to its title in the

OnePass folder. This can help you keep track of which episodes you’ve watched, and which

you haven’t. Note that the progress bar does not appear for streaming videos.

SORTING AND FILTERING SHOWS

You can view My Shows either alphabetically by title (from A to Z) or by date added. Press

the button to change how the list is sorted. Press it again to switch back.

When viewing a OnePass folder on a DVR or Mini, press the button to sort by season,

date, or newest to oldest. Press the button to filter your OnePass views:

• My episodes Displays only episodes that match your OnePass options. For example, if

you set up your OnePass to start at Season 3 and exclude episodes that require

purchase to view, only free episodes from Season 3 onward will be displayed. You can

watch or delete shows from this view.

• All episodes Displays all episodes, regardless of your OnePass options. For example,

even if your OnePass starts at Season 3 and excludes episodes that require purchase to

view, this view will display all episodes in the series. You can watch episodes from this

list, but you can’t delete them.

• Recordings Displays only recordings included in your OnePass. This view can be helpful

if you are trying to manage disk space.

In My Shows, available

streaming videos are marked

with a blue streaming icon:

Unavailable streaming vidoes are

marked witha grey icon: .

TiVo

DVR/Mini Quick Guide

PROGRAM DETAILS SCREEN

You can highlight any show in My Shows and press the Select button to see the

program details screen. Options on this screen will vary depending on the program, but

may include:

• Watch now: For a streaming video, select the video provider to watch the show.

• Delete now (or Stop recording if recording is in progress).

• Related videos: Watch YouTube

™

videos related to the show and more.

• Bookmark in My Shows: Add a bookmark to a specific episode or entire season of the

show.

• More options: Choose how long to keep a recording (DVR/Mini only. By default,

recordings are saved until space is needed for new ones), view upcoming episodes or

broadcasts of a show or movie, get information about a show or cast, or get/modify a

OnePass.

TiVo

DVR/Mini Quick Guide

UICK TOUR – ONEPASS

™

SEARCHES

ONEPASS: YOUR TICKET TO LIMITLESS ENTERTAINMENT

OnePass gathers every episode of a series available anywhere, every game or match from a

specific team, or every sporting event in a league (e.g. NHL, CFL, USL.), and adds them

right to your My Shows list to watch instantly.

For series, if an episode isn’t available on TV or from Cogeco On Demand, OnePass fills in

the gaps with episodes from streaming video providers like Netflix. For sports, your

OnePass search will find matches whether you search by full team or league name, location

(e.g., San Francisco, Stanford), nickname (e.g., Giants, Bears), or abbreviation (e.g., NFL,

NCAA, UCLA). Forget about knowing when or game will be airing or wondering which

streaming video service has a series available: the TiVo Service does it for you, so you can

start watching right away!

And here’s even better news: streaming videos and on-demand videos don’t take up any

disk space on your DVR! So when your OnePass includes streaming or on-demand videos,

you get more choices without having to worry about saving space for other recordings.

To create a OnePass search, find a series you want to watch, then choose “Create a

OnePass.” A OnePass folder for the series will be instantly created in My Shows and all

available episodes will be added.

To learn more about sorting and filtering a OnePass in My Shows, see Sorting and filtering

shows. For common questions about OnePass, see Troubleshooting.

ONEPASS RECORDING OPTIONS

When you create a OnePass, you can choose options that will give you exactly the results

you want. Just highlight “Create a OnePass,” then press the Right arrow and select

“Options.” You can also change the options of any existing OnePass by going to the

OnePass Manager. See Using the OnePass Manager for more information.

Options include:

TiVo

DVR/Mini Quick Guide

Include: Choose to include recordings, streaming and on-demand videos (from sources like

Cogeco On Demand and Netflix), or both in your OnePass results. Including streaming and

on-demand videos in your OnePass will give you the best results, and streaming videos

don’t take up any disk space!

Start from: Want to watch from the beginning? Choose Season 1. Just need to catch up?

Choose a different season. Only want new episodes? Choose “New episodes only.”

Rent or buy: Decide whether to include episodes that need to be rented or purchased

before viewing. (The TiVo Service from Cogeco will not rent or purchase the items for you;

you will have the option to rent or purchase them at the time of viewing.)

If your OnePass includes recordings, the following options are also available:

Record: Skip reruns or watch them all? Choose “New only” to avoid reruns, or “re-runs” to

get every episode.

Channel: Choose the channel on which to record the show, when more than one channel is

available.

Get in HD: When you set the “Channel” setting (above) to “All,” you can choose how often

to get the HD version of a show: always, never, or if possible. Note that if you choose

“always” and a show is not available in HD, it won’t be recorded. Likewise, if you choose

“never” and a show is only available in HD, it won’t be recorded.

Keep At Most: Set the maximum number of recordings to be saved.

Keep Until: Choose how long to keep a recording (or each episode of a repeating

recording). “Space needed” is the default setting, or choose “Until I delete” and your TiVo

box won’t delete this episode to record something new.

Start Recording: Start recording up to ten minutes before a show is scheduled to begin.

(This option is available only before recording starts.)

Stop Recording: Set a recording to continue — for a few minutes or up to three hours —

after it’s scheduled to end. You can change this setting when you set up the recording, or

while the recording is in progress.

TiVo

DVR/Mini Quick Guide

You can cancel the recording of any episode in a OnePass by highlighting the title in the To

Do List and pressing the Clear button . You can delete the entire OnePass or change

its options using the OnePass Manager (see Using the OnePass Manager for more info).

TiVo

DVR/Mini Quick Guide

QUICK TOUR – STREAMING VIDEOS

When you look for movies or individual episodes of series using the TiVo menus, your

options will include videos available to stream from Cogeco On Demand and other video

providers -- no need to switch to a different catalogue or app! When you find a streaming

video, choose “Watch now” to watch it instantly.

Don’t have time to watch it now? Rather than search for it again later, add a link to the video

directly to My Shows, so it’ll be there waiting when you’re ready. Just choose “Bookmark in

My Shows.”

Currently available streaming movies are added to My Shows in the “Movies” category or in

the “Streaming Movies” group in the “All” category. Available TV shows are added to the

“TV Series” category.

If a streaming video is currently unavailable from any of your video providers, it’s added to

the “Currently Unavailable” group at the bottom of My Shows. When the video becomes

available, it will automatically be added to the appropriate My Shows category or group.

Want to add a specific episode

from a series? From the series

information page, choose

“Episode Guide” and then

select the episode you want to watch.

Choose

“Bookmark in My Shows” to

add it to your My Shows list.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – FINDING SHOWS

Finding something to watch has never been easier.

SEARCHING FOR SHOWS (AND MORE!)

Search by series title, episode title, show description, or person name (actor, director, etc.).

The TiVo Service from Cogeco searches upcoming TV shows and movies, Cogeco On

Demand, and more, all at the same time. You can even search for a particular channel by its

network name or call sign (such as CBC or TSN).

1. From the TiVo Central screen, select “Search, OnePass, & Manage.” Then choose

“Search.”

2. Use the letter grid to spell out the title, person, or word you’re looking for. Press the

arrow buttons to move around, then press the Select button on each letter you

want. As you select letters, a list of possible matches appears on the right. For example,

if you enter the letters HOW, you might see matches for the TV show “How I Met Your

Mother,” the Cogeco On Demand movie “How To Lose A Guy In Ten Days,” and the

director Ron Howard. Results are sorted by popularity, with better matches higher in the

list.

3. Keep selecting letters until you see what you’re searching for. If you make a mistake, you

can press the Clear button to erase everything, or the Rewind button to erase

one letter at a time. Insert a space by pressing the Fast Forward button .

4. Use the Right arrow to highlight the show or person name, and press the Select

button to view the information screen.

5. Select “Get this show” to record the next showing or to create a OnePass. From the

information screen, you can also view upcoming episodes, browse the episode guide,

learn more about cast members, and access bonus features!

If you’re in the program guide,

you can always press the Enter

button to go to Search.

TiVo

DVR/Mini Quick Guide

BROWSING TV & MOVIES

Browse specific categories of TV shows and movies, including what to watch right now!

From the TiVo Central screen, select “Search, OnePass, & Manage.” Then choose “Browse

TV & Movies.” You’ll be able to browse for shows using any of the following:

New & Notable Browse a rotating selection of shows and movies that are timely,

trendy, or just plain fun (English content only).

Box Sets See all of the movies in your favorite franchises together in one place (English

content only).

Collections Browse shows that are grouped by related subject matter, like holiday

movies or trendy topics (English content only).

Collections - FR Browse shows that are grouped by related subject matter, TV

comedies or Kids movies but with French contents only.

Movies Browse movies that are available either on channels you receive or from Cogeco

On Demand and other video providers (English and French content).

TV Browse upcoming TV shows that are available either on channels you receive or

Cogeco on Demand and other video providers (English and French content).

Sports Browse upcoming sporting events that are available either on channels you

receive or from Cogeco On Demand and other video providers (English and French

content).

RECOMMENDED SHOWS

With all the programming available to your TiVo box, sometimes you might want some

recommendations. The TiVo Service from Cogeco is here to help: the Discovery Bar and

TiVo Suggestions put a variety of recommendations at your fingertips.

Press the button on your

remote to filter the type of

shows displayed in your results:

choose from 'All,' 'Watch now,'

and 'Free.'

TiVo

DVR/Mini Quick Guide

THE DISCOVERY BAR

The Discovery Bar appears at the top of most TiVo screens. What you’ll see in the Discovery

Bar depends on you! Often, the Discovery Bar displays ideas for shows you might like

based on what shows you record and mark as your favourites. For example, if you watch the

show “The Voice,” the Discovery Bar might display thumbnails for other shows, like “So You

Think You Can Dance.” It all depends on what you’re interested in and what’s available to

you.

The Discovery Bar also displays lots of other great viewing options: popular shows or sports

events that are playing on live TV, items from your My Shows list, TiVo Suggestions, new

Cogeco On Demand shows, and more!

You can customize what appears in the Discovery Bar by going to “Settings & Messages,”

then “User Preferences,” then “Customize Discovery Bar.”

TIVO SUGGESTIONS

You can rate any show — whether it’s live, recorded, or listed in the program guide — by

pressing the Thumbs Up or Thumbs Down button. You can give a show up to

three Thumbs Up (great!) or three Thumbs Down (terrible!).

TiVo Suggestions uses these ratings to create a list of shows you might like. The more

shows you rate over time, the better TiVo Suggestions will get at finding interesting shows

for you.

Auto-recording TiVo Suggestions

When your TiVo DVR has available space, it automatically records TiVo Suggestions. But

you don’t ever need to worry about recorded Suggestions taking up space — here’s why:

• TiVo Suggestions never replace shows you record, or prevent your shows from being

recorded.

• TiVo Suggestions are always the first shows deleted to make room for your recordings.

TiVo

DVR/Mini Quick Guide

If you’d prefer not to record TiVo Suggestions automatically, you can turn them off. From

the TiVo Central screen choose “Settings & Messages,” then “User Preferences,” then

“TiVo Suggestions.”

On the TiVo Suggestions screen, choose “No, don’t record TiVo Suggestions.” You can still

see the TiVo Suggestions list and choose to record individual shows.

Watching TiVo Suggestions

Recorded suggestions appear in the TiVo Suggestions group inside the My Shows list. You

can watch, save, or delete them just like any other shows. Here's how to find them:

• TiVo Suggestions appears as a category in the left column of the My Shows list.

Highlight it to see all of your recorded Suggestions.

• When you select a category in My Shows, you'll find a Suggestions folder for that

category. For example, in the TV Series category, you'll find a TiVo Suggestions folder

that contains only suggestions for TV series.

WISHLIST

SEARCHES

On a TiVo DVR, a WishList search finds shows that match your search criteria on any channel

you receive — and it keeps on searching for as long as you keep the WishList search.

You can search for something specific by creating a WishList search with multiple criteria:

for instance, you might create a WishList search for actor George Clooney, category

Movies, and sub-category Action. This WishList search would find action movies starring

George Clooney.

You can even use WishList searches to find something very specific. For example, the

Keyword JETS with category Hockey would find Winnipeg Jets hockey games, but not

movies or TV shows about jet airplanes.

If you choose to auto-record matches to your WishList search, you’ll find any recorded

matches in your My Shows list. WishList recordings are marked with a star: .

TiVo

DVR/Mini Quick Guide

CREATING A WISHLIST SEARCH

Creating a WishList search is simple:

1. On a TiVo DVR, from the TiVo Central screen, choose “Search, OnePass, & Manage,”

then “WishList Searches.”

2. Select “Create a new WishList Search.”

3. Next, start choosing criteria for your WishList search. You can choose any or all of the

following:

Keyword Search for shows with specific words in the show or episode title, description,

actor, director, year, or category.

Title Keyword Search for shows with specific words in the show or episode title.

Actor Search for shows with your favourite actor.

Director Search for shows by a specific director.

Category Search for specific categories and sub-categories of shows (for example,

action movies or nature documentaries).

4. After entering your initial search criteria, you’ll return to the Create WishList Search

screen. Continue adding as many search criteria to your WishList search as you like. For

instance, you could create a WishList search like this:

• Keyword: Pirate

• Actor: Johnny Depp

• Category: Movies

Your results would include only pirate movies starring Johnny Depp.

Not all actor or director names

may be listed. To search for a

name that is not on the list,

enter the name in the format:

LAST NAME, FIRST NAME. (You must

match the spelling of the name

exactly, and you must use a comma).

TiVo

DVR/Mini Quick Guide

5. The TiVo Service from Cogeco automatically assigns a name to your WishList search. To

assign a different name, select “WishList Name.”

6. When you’re finished entering search criteria, select “Done creating this WishList

Search.”

After you’ve created the WishList search, your DVR will automatically record any shows

matching your search, unless you decide to turn the auto-recording feature off. Each auto-

recording WishList Search and its upcoming recordings are marked with in the To Do

List and the OnePass Manager.

MANAGING YOUR WISHLIST SEARCHES

To view or edit a WishList, including turning off auto-recording, select the WishList. Then

choose “WishList Info,” “Upcoming,” or “Conflicts.”

WishList info

• WishList options Modify or delete the WishList search.

• Name this WishList Change the name of the WishList search.

• Modify recording options Change auto-record settings, choose whether to

record repeats, how many shows to keep, and more.

• Don’t auto-record shows/Auto-record shows Choose whether your DVR will

automatically record any shows matching your WishList search criteria until you

modify or delete the WishList search.

Upcoming

See a list of upcoming episodes that match your search criteria.

The more specific a WishList

Search is, the better suited it is

to auto-recording. For example,

a Category WishList Search for

the category “Documentary” would

find every upcoming documentary.

Since you probably don’t want to

record all of them, use the “WishList

info” screen to turn off auto-recording

for this WishList search. Then, view

“Upcoming” to choose which

documentaries to record.

TiVo

DVR/Mini Quick Guide

Conflicts

See a list of shows that can’t be recorded because they conflict with other shows scheduled

to be recorded at the same time. If you want to be sure that all matching shows are

recorded, give the auto-recording WishList search a high priority in the OnePass Manager.

See Using the OnePass Manager for details.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – WATCHING LIVE TV

When you’re watching a show as it’s broadcast, you’re watching live TV. Press the Live TV

button to go to live TV from any TiVo menu screen.

MOVING AROUND IN TIME

1. First, press the Pause button . You can pause live TV for up to 30 minutes. After that,

playback resumes.

When you pause live TV, you see a status

bar showing a one-hour period. The

green segment shows the portion of the

hour that has been saved by your TiVo DVR. The white line marks your current point in

time. When the white line is back in the green segment, you’re “behind” live TV.

2. Press the Play button to continue watching the show. Next, press the Rewind button

and the show rewinds. Press Rewind a second time to rewind faster, and a third time

to go even faster. Press Play at any time to return to normal speed.

3. Press Pause again, and, with the show paused, press the Fast Forward button to

move a small step forward. Press Rewind to move a small step back. Press Play to

resume watching at normal speed.

4. Press the Replay button

. The show jumps back 8 seconds — useful for when you

miss a great sports play or a bit of dialogue, or for when you fast forward too far.

5. Press Replay again, then immediately press the Slow button to see your own slow-

motion replay.

6. Press the Advance button

. You’ll instantly move forward 30 seconds.

7. Press and hold the Advance button and presto! You’re caught up to live TV.

TiVo

DVR/Mini Quick Guide

8. Press and hold the Replay button to skip back to the beginning of the saved

portion.

CHANGING CHANNELS

To move one channel at a time, press the Ch Up/Down button .

To go to a specific channel, use the number buttons on your TiVo remote, then press the

Enter button . (If you don’t press Enter, the channel changes automatically after a few

seconds.) To jump back to the previous channel on the same tuner, press Enter again.

Tired of channel surfing? Press the Guide button to display the program guide.

Highlight any show and press the Select button . If the show is currently on, the channel

changes. If the show is on later, you’ll see options to record it.

WATCHING MULTIPLE SHOWS AT ONCE

Your TiVo DVR can watch (and record!) multiple shows at the same time. Go ahead, try it:

1. First, press the Pause button to pause the live TV show you’re watching. Let’s call

the tuner you’re watching “Tuner 1.”

2. Press the Live TV button to switch to the next tuner, “Tuner 2.” Whenever you press

Live TV, you’ll switch to the next tuner in line.

Note: You may see the same channel on more than one tuner.

3. Press Live TV as many times as necessary to switch back to Tuner 1. Notice that the first

show you were watching is still paused. Press the Play button (or Pause again) to

continue watching the show.

4. Press Live TV to switch to Tuner 2. Because you didn’t pause this show, it’s still playing.

Press the Rewind button to watch the part of the show you missed. Press Play to

start playing.

TiVo

DVR/Mini Quick Guide

5. Continue pressing Live TV to cycle through the rest of the tuners, and back to Tuner 1.

Shows that you paused are still paused; shows you were watching are still playing. You

can rewind them to catch what you missed!

RECORDING THE SHOW YOU’RE WATCHING

You can always record the show you’re watching — just press the Rec button while

watching any tuner. You can choose to record the show, or select “OnePass & other

options” or “Explore this show” for more choices.

RECORDING THE SAVED PORTION

On the TiVo DVR, up to 30 minutes of the current channel’s broadcast is always being

saved, even when you’re not recording. When you change channels, the TiVo DVR clears

the saved portion on the tuner you’re watching and starts saving again on the new channel.

So, if the saved portion is important to you, either record the program or switch tuners

instead of changing the channel.

To record the saved portion in addition to the rest of the program, press the Rec

button.

STOPPING A RECORDING

You can stop any recording in either of two ways: press the Rec button in live TV, then

choose “Stop the current recording.” Or, from the My Shows list, chose a title that’s

currently recording, then choose “Modify recording,” then choose “Stop recording.”

WATCHING IN HD

To help make sure you’re always getting the best viewing experience possible, your DVR

will remind you to watch in HD. When you tune to an SD channel, you’ll have the option to

switch to an HD version of the show if it’s available. Just press to watch in HD.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – QUICKMODE

™

It’s not fast-forward, it’s QuickMode! QuickMode lets you watch a recorded show 30%

faster, while also letting you hear what everyone is saying.

QuickMode is available while you’re watching a recorded show, or if you’re “behind” live

TV (for instance, if you have rewound a show that’s airing live). Here’s how to use it:

1. While watching a recorded show, press the PLAY button on your remote to bring up the

status bar.

2. Press SELECT to start QuickMode.

3. When you’re finished watching in QuickMode, press SELECT again to resume watching

at normal speed.

With QuickMode, you get the speed of fast-forward, without missing any of the details.

TiVo

DVR/Mini Quick Guide

QUICK TOUR - PARENTAL & PURCHASE CONTROLS

Parental & Purchase Controls help you make sure your family has access to only those

shows you want them to watch. Set limits on movie and television ratings, lock specific

channels, and prevent viewing of recorded shows that violate the settings you choose.

From the TiVo Central screen, choose “Settings & Messages,” then “Parental & Purchase

Controls.” (Or, select the padlock icon from the large info banner.)

The padlock icon in the info banner shows the current state of Parental Controls.

Off: No password or controls are set. The icon is dim and unlocked.

On: Password and controls are set. The icon is bright and locked.

Temporarily Off: Controls are set but turned off. The icon is bright and unlocked.

CHANGING PARENTAL CONTROLS SETTINGS

Once Parental Controls are on, you must enter your Parental Controls password to change

any Parental Controls settings.

Hide Adult Content Use this setting to hide adult channels and shows. When this setting is

turned on, adult content will be hidden in WishList searches, or when browsing; all adult

content in My Shows and the guide will be hidden, as well as the adult category in Cogeco

on Demand. You will need to enter your Parental Controls PIN to watch or record a show on

an adult channel.

Rating settings: Set rating limits for shows, and choose how to handle unrated content.

Channel locks When a channel is locked, the Parental Controls password must be entered

to view the channel. You can lock specific channels, or all channels.

Purchase Controls: The Parental Controls password must be entered to purchase content.

Change PIN Enter a new PIN, then re-enter the new PIN to confirm.

TiVo

DVR/Mini Quick Guide

Turn on Parental Controls Use the number buttons on your TiVo remote to enter a four-

digit password, then enter the same password again for confirmation.

Turn off Parental Controls Enter the password, and press the Select button . When

Parental Controls are off, the password is deleted and anyone can view any shows or watch

any channels.

When you turn Parental

Controls off, your password is

deleted.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – USING THE GUIDE AND

MINI-GUIDE

The on-screen program guide displays up to two weeks of TV programming at the touch of

a button — the Guide button on your TiVo remote. You can choose to display the

guide as a grid, or use the TiVo Live Guide (shown here). When you’re viewing the guide,

press the button to display Guide Options and choose the view you want.

The mini-guide is a smaller version of the program guide. It shows you what’s coming up on

the channel you’re watching and the next two channels. Press the Select button while

watching live TV to bring up the mini-guide.

On DVRs and Minis, shows that are currently recording have a red circle icon next to the

title, while shows that are scheduled to record are marked with a check mark (for individual

shows) or double check mark (for OnePass recordings).

To move around in the guides (TiVo Live Guide, grid guide, or mini-guide):

• Press the Fast Forward button to move the displayed time ahead one half-hour at a

time, or press the Rewind button to move it backward.

• Press the Advance button to jump 24 hours ahead, or the Replay button to

jump 24 hours back.

•Press Select on a show in progress, and the channel changes to that show. On DVRs and

Minis, press the Rec button to record it.

•Press Select on an upcoming show, and you’ll see a screen with options. Set up your

OnePass or press the Left arrow to go back to the guide.

• Don’t see what you’re looking for? Press the Enter button while viewing the full

program guide to jump directly to the Search screen.

Channels & shows

currently airing

Upcoming shows on

the selected channel

Date & time Show description

TiVo Live Guide

Mini-guide

Current channel &

next two channels

Upcoming shows

Air timeShow title

TiVo

DVR/Mini Quick Guide

CHOOSING CHANNELS FOR THE GUIDE

You can use the Guide Options screen (press the button) to choose which channels to

display in the guide.

All Display all channels available, even channels you don’t receive.

My Channels Display only the channels that are checked in the Channel List

(recommended).

Favourites Display only the channels you rated as your favourites in the Channel List.

GETTING MORE OPTIONS

If you want to learn more about a show, create a OnePass, view upcoming episodes or

more, select an upcoming show title in the guide or mini guide. Then select “Explore this

show.”

TiVo

DVR/Mini Quick Guide

QUICK TOUR – MANAGING RECORDINGS &

ONEPASS

On your TiVo DVR, the To Do List shows all your scheduled recordings and lets you change

recording options or cancel recordings. The OnePass Manager prioritizes all your repeating

recordings and lets you manage conflicts and set options.

USING THE TO DO LIST

To view the To Do List, from the TiVo Central screen, choose “Search, OnePass & Manage,”

then “To Do List.”

You’ll see a list of all shows scheduled to record in the next two weeks or so. Highlight any

show and press the Select button to see available options.

CANCELLING A RECORDING

To cancel a recording, just highlight the show title on the To Do List and press the Clear

button .

VIEWING RECORDING HISTORY

Choose “History” if you’re curious why a particular show or episode was not recorded, why

it’s not scheduled to record, or when it was deleted from your My Shows list. The Recording

History is organised by date; use the Up/Down arrows to browse the shows in the list.

Select the show’s title for more information about it.

Note: A show will not be recorded again if it has been added to your My Shows list or To

Do List in the previous 28 days.

USING THE ONEPASS MANAGER

OnePass recordings and auto-recording WishList searches are prioritized by the order in

which you set them up, with the first having the highest priority, and so on.

In the To Do List, individual

recordings are marked with a

single check mark:

OnePasses and manual repeating

recordings are marked with a double

check mark:

Auto-recording WishList® searches

are marked with a star:

TiVo

DVR/Mini Quick Guide

To view the OnePass Manager, on a TiVo DVR, from the TiVo Central screen choose

“Search, OnePass & Manage,” then “OnePass Manager.”

Use the Up/Down arrows to highlight a repeating recording, and press the Right arrow to

highlight the arrows to the right of the title, then use the Up/Down arrows to move the

selected title up or down in the list.

Because your TiVo DVR has multiple tuners, and because OnePass works best when you

include streaming videos, recording conflicts should be minimized. However, when too

many shows are scheduled to record at the same time, only the shows with the highest

priorities are recorded.

EDITING A ONEPASS OR REPEATING RECORDING

You can also use the OnePass Manager to view and change OnePass options, modify

recording options if available, or cancel a OnePass or WishList search. Highlight the show

title and press the Select button to view available options.

TiVo

DVR/Mini Quick Guide

QUICK TOUR – COGECO ON DEMAND

Your TiVo box has access to thousands of the latest hit shows and movies!

CHOOSING AN ON-DEMAND VIDEO

Whenever you search for a show, available Cogeco On Demand shows are included in the

results. It’s just that easy to find the shows you want.

If you’d rather browse the available Cogeco On Demand offerings, just press the On

Demand button or select « Apps & Cogeco On Demand » from the TiVo Central

screen. This will take you to the main screen of available content. To select an on-demand

video:

1. On the main Cogeco On Demand page, you’ll see a list of categories (like “My Rentals”

or “Films”) to choose from. Highlight the category you wish to browse and press the

Select button .

2. If you are offered sub-categories, choose a sub-category and press Select.

3. A list of available videos is displayed. You’ll see the rental price, and when you highlight

the video, you’ll see a brief description in the right column.

4. Once you've located a video you want, highlight it and press Select. This will bring you

to a screen that gives you more details on the video and, in many cases, allows you to

watch a free preview.

5. If the video is free, the information screen will have an option to “Play.” Select “Play” to

start the video.

If the video must be rented to view it, the information screen will have an option to

“Rent & watch now” (the price will be listed). Select “Rent & watch now” to order the

video. You will be asked to confirm your purchase by pressing the Thumbs Up button

TiVo

DVR/Mini Quick Guide

CONTROLLING A VIDEO

Stopping the video. Once you’ve started watching a video, you can stop it at any time by

pressing the Left arrow . Partially and completely viewed videos are stored in the “My

Rentals” folder for the rental period from the Cogeco On Demand library. You can watch

them again at any time. See Watching a saved video for information on watching a video

saved in the “My Rentals” folder.

Pausing. Press the Pause button . To resume playing, press the Play button .

Rewinding. Press the Rewind button . You can press Rewind up to three times for three

speeds. When you are ready to watch, press Play.

Fast Forwarding. Press the Fast Forward button . You can press Fast Forward up to

three times for three speeds. When you are ready to watch, press the Play button.

Note: Some videos from the available from the Cogeco On Demand library might not allow

you to fast forward.

WATCHING A SAVED VIDEO

Partially and completely viewed on-demand videos are saved in the “My Rentals” folder for

the rental period. You can watch them again at any time.

To restart a video in progress, or to re-watch a video you have already viewed:

1. Press the On Demand button .

2. Select the “My Rentals” folder.

3. Select the video you want to watch.

4. Select “Resume playing” to start playing from where you left off, or, to play the video

from the beginning, press the Right arrow to select “from beginning.”

TiVo

DVR/Mini Quick Guide

UICK TOUR – APPS

Your TiVo box has access to an impressive array of movies, TV shows, short videos, and

music from your favorite apps. Shows and movies from providers like Netflix appear in

your results when you browse or search the TiVo menus. You can access your applications

by selecting “Apps & Cogeco On Demand.”

Note: To customize which video apps appear in your search results, go to “Settings &

Messages,” then “User Preferences,” then “Add & Manage Video Apps.”

TiVo

DVR/Mini Quick Guide

QUICK TOUR – THE COGECO TIVO APP

With the Cogeco TiVo app, you can stream live TV and recorded shows to your smart phone

or tablet, whether you’re home or on the go! You can even transfer recorded shows to your

mobile device to watch later -- great when you know you’ll be without an Internet

connection.Just make sure your TiVo box and your mobile device are connected to the

same home network, download the free Cogeco TiVo app from the App Store, Google

Play, or Amazon, and you’re ready to get started! (Bonus: The Cogeco TiVo app also lets

you schedule recordings, control live TV, search for shows, and more!)

Note: Streaming or transferring requires compatible TiVo hardware and either an iOS

device running 7.0 or greater platform, or an Android device running Android 4.1 or greater

platform. Some shows cannot be streamed or transferred due to the copy protection

assigned them by the program provider. Ability to view transferred recorded shows does

not require an Internet connection while a Cogeco Wi-Fi local network connection is

required to download content to mobile devices. Ability to view shows in or out of the

home is available where content rights permit.

To stream or download shows to your mobile device:

1. Sign in to the Cogeco TiVo app on your mobile device.

2. To stream, tap “Guide” or tap “My Shows. Tap a show title, and then tap “Watch Now.”

3. To transfer a show, tap “My Shows,” and make sure that the “On DVR” tab is selected.

Then tap “Download” at the top of the screen.

4. To watch a downloaded show, go to the “On iPad/Tablet” (or “On iPhone/Phone”) tab.

TiVo

DVR/Mini Quick Guide

TROUBLESHOOTING

GETTING MORE INFO

Got a question? Here’s how to find answers:

1. Use the TiVo Service from Cogeco help screens.

For general

troubleshootin

g, go to the TiVo Central screen, and select

“Settings & Messages,” then “Help.”

2. Use online support. Visit Cogeco Customer Support online

cogec

o.ca/tivoservice/support.

3. Call Customer Support. If you still ha

ve questions, contact

Cogeco Cus

tomer Support at 1-855-933-6378.

TIVO SERVICE FROM COGECO

WHAT IS THE TIVO SERVICE FROM COGECO?

• Think of TiVo Service from Cogeco as the brains behind your

TiV

o box. Your TiVo box uses the program information

provided by the TiVo Service from Cogeco

to power the

progra

m guide, allow you to search for shows an

d schedule

ecordings, and more.

WHAT HAPPENS IF MY TIVO BOX TEMPORARILY

LOSES POWER?

• In the event of a power outage, any programs scheduled to

rec

ord during the power outage will not be recorded. If

ecording is in progress during a power outage, the recording

will resume once power is restored and the TiVo

box restarts.

The recording will show

up in two parts if the power is restored

during the time the recording was made.

Your OnePass requests, WishList Searches, and all the existing

recordings in the My Shows list will not be affected. Shows in

your To Do List will record as scheduled once the power is

restored.

ONEPASS

WHAT IS ONEPASS?

• OnePass gathers every episode of a series available anywhere

and adds them right to your My Shows list. If it’s not ava

ilable

TV or on demand, OnePass fills in the gaps with

episodes

from other strea

ming video providers like Netlfix and others.

WON’T THAT TAKE UP ALL THE DISK SPACE ON MY

BOX?

• No! By default, a OnePass contains both recordings and

streaming v

ideos (including Cogeco On Demand videos), an

most On

ePasses provide the majority of

episodes as streaming

videos. Streamin

g videos are not stored on your TiVo box,

they don’t take up any

disk space. That means you’ll ha

ve a lot

of shows ready to

watch at any time, but you’

ll still have ample

disk space

for recordings when you need it.

TiVo

DVR/Mini Quick Guide

HOW CAN I CHANGE MY ONEPASS OPTIONS?

• When you first set up a OnePass, highlight “Create a

OnePass.” Rather than pressing Select to create the OnePass,

press the Right arrow and select “Options.” To modify an

existing OnePass, go to “Search, OnePass, & Manage.” Then

select “OnePass Manager” and choose the OnePass you want

to modify.

I AM NOT GETTING MANY RESULTS WHEN I SET UP

MY ONEPASS.

• To get the most out of OnePass, be sure to include both

recordings and streaming videos.

CHANNELS

I CAN’T GO TO ONE OF MY CHANNELS.

• Review your channel list to make sure all the channels you

subscribe to are marked with a yellow check. Compare the

channel list to the list of channels in your TV package.

THE TIVO REMOTE CONTROL

MY TIVO REMOTE DOESN’T WORK WITH MY TIVO

BOX.

• Your TiVo remote can work in RF (radio frequency) mode in

order to control a TiVo box that is not within line-of-sight. Make

sure the TiVo remote is paired with the TiVo box. You’ll know if

the TiVo remote is in RF mode if when you press a button you

see an amber/orange light at the top of the TiVo remote. If the

light is red, that means the TiVo remote is in IR mode.

• You may not have the correct input selected on your TV. Use

the Input, Source, or TV/Video button on your TV’s remote to

change the input.

MY SHOWS

MY ONEPASS FOLDER FOR A SHOW IS EMPTY.

• You might be looking in the “Recordings” view for a OnePass

that has no recordings. Double check that you are using the

correct view by going to the OnePass folder and pressing the

button. For more information, see Sorting and filtering

shows.

I HAVE A LOT OF STREAMING VIDEOS IN MY

SHOWS. DO THEY TAKE UP DISK SPACE?

• No. Streaming videos and Cogeco On Demand videos are not

stored on the TiVo box, so they do not take up any disk space.

I KNOW I ADDED A NEW SHOW, BUT I CAN’T FIND IT

IN THE MY SHOWS LIST.

• Make sure you’re looking in the correct My Shows category.

For instance, if you are looking for a kids’ show, make sure that

Kids or All is selected in the left-hand column, rather than

Movies or TV Series category.

• Try switching views by pressing the or button. You

might be looking in the “Recordings” view for a OnePass that

has no recordings, or you might be in a folder where the

TiVo

DVR/Mini Quick Guide

default view is “Season” and new episodes are at the bottom

of the list.

I HAVEN’T RECORDED ENOUGH SHOWS TO FILL MY

TIVO BOX, BUT WHEN I TRY TO SCHEDULE MORE

SHOWS, THE TIVO BOX SAYS THERE ISN’T ROOM.

• The TiVo Service from Cogeco includes smart scheduling

features that track not only how much space you currently have

on your TiVo box, but also how much space will be needed in

the near future to record all the shows you have scheduled. If

your TiVo box will be full in the near future, the TiVo Service

from Cogeco informs you and suggests options — such as

allowing some shows to be deleted early — that will allow you

to schedule additional recordings. With the TiVo Service from

Cogeco, you always have the final say over what gets recorded

and how long it’s kept.

• The amount of recording space the TiVo box needs varies from

channel to channel and from show to show. In general, the

more action you see on your screen, such as in fast-moving

sports or action movies, the more recording space is required.

High-definition shows take up much more space than

standard-definition shows.

HOW CAN I FIT MORE SHOWS IN MY BOX’S MY

SHOWS LIST?

• To make space, delete some shows. To delete a show,

highlight the title and press the Clear button .

• Reduce the number of recordings that are marked “Keep Until

I Delete.”

• Make sure your OnePasses include streaming videos;

streaming videos and Cogeco On Demand videos do not take

up any disk space.

WATCHING LIVE TV

CAN I WATCH A SHOW WHILE IT’S BEING

RECORDED?

• Yes, you can watch a show as it is being recorded. You can also

watch any show from the My Shows list while other shows are

being recorded.

RECORDING SHOWS

CAN I RECORD MORE THAN ONE SHOW AT THE

SAME TIME, OR WATCH ONE CHANNEL AND

RECORD ANOTHER?

• The TiVo box is capable of recording different shows on

different channels at the same time.

HOW CAN I RECORD A SHOW (OR SHOWS) WHEN

THERE IS A CONFLICT?

• The TiVo box gives each repeating recording a priority. You

can resolve some conflicts using the OnePass Manager to

change priorities. To open the OnePass Manager, go to TiVo

Central, then choose “Search, OnePass, & Manage,” then

“OnePass Manager.” Select a show you know you want to

record and move it higher in the list to make sure it has a

higher priority.

TiVo

DVR/Mini Quick Guide

• You can sometimes resolve recording conflicts by changing the

“Stop Time” or “Start Time” recording options. (To open

Recording Options, select the show from your My Shows List,

then choose “Modify recording” then “Recording options.”)

• If a single episode of a repeating recording conflicts with

another show, you can select that episode in the To Do List and

change it independently of the rest of the repeating recording.

(To open the To Do list, go to TiVo Central, then choose

“Search, OnePass, & Manage,” then “To Do List.”)

• Set up OnePasses to include streaming videos. Since

streaming videos are available any time, no recording is

necessary. You’ll be less likely to encounter conflicts and less

likely to run out of space in the My Shows list.

WHAT HAPPENS IF A LIVE EVENT I HAVE

SCHEDULED TO RECORD GOES INTO OVERTIME?

• If the TiVo Service from Cogeco detects that a recording you’re

setting up is of a live show (like a sporting event or an awards

show) you’ll see a message asking whether you’d like to add

more time at the end of the recording, just in case it goes into

overtime.

• If you are watching a show while it’s being recorded, you can

add extra recording time from the Recording Options screen.

(To open Recording Options, select the show from your My

Shows List, then choose “Modify recording” then “Recording

options.”)

IS THERE A WAY TO RECORD A SHOW THAT WILL

NOT BE AIRED FOR WEEKS OR MONTHS?

• Create an auto-recording WishList search for shows that are

not yet listed in the guide. To Create a WishList search, go to

TiVo Central, then “Search, OnePass, & Manage” then

“WishList Searches.”

• If you know the date, time, and channel on which the show will

air, you can create a manual recording to record it. To create a

manual recording, from TiVo Central choose “Search,

OnePass, & Manage,” then “Set Up a Manual Recording.”

WHY WASN’T MY SHOW RECORDED?

• Make sure the TiVo box is connecting to the TiVo Service from

Cogeco. Check the status from TiVo Central by choosing

“Settings & Messages,” then “Network Settings”

• View your History for an explanation of why the show did not

record. History is the first selection in the To Do List. (To open

the To Do list, go to TiVo Central, then choose “Search,

OnePass, & Manage», then “To Do List.”) Here are some

reasons why a show may not have recorded:

• When OnePass recordings and other repeating recordings

conflict, shows are recorded according to their priority in

the OnePass Manager.

• If the show was a rerun, your OnePass may be set to record

New shows only.

• The show may have been deleted from the My Shows list by

someone else in your household.

TiVo

DVR/Mini Quick Guide

• The show may have been cancelled by the network.

• There may have been a conflict when requesting another

show, and the proposed resolution was to delete the

missing show earlier than planned. If you accepted that

resolution, the show would have been deleted.

• There may have been a power outage that affected the

recording.

I CAN’T FIND MY SHOW IN A SEARCH EVEN

THOUGH I KNOW IT’S ON.

• Your TiVo box uses your Channel List to search for shows.

Verify that the channel is selected in your Channel List. Does

the channel have a check mark next to it? To give it one,

highlight the channel and press the Select button.

• Look on the Network screen (from the TiVo Central screen,

select “Settings & Messages,” then “Network Settings” for the

time of the last successful connection to the TiVo Service from

Cogeco. If it was more than 36 hours ago, your TiVo box may

be having trouble connecting to the TiVo Service from Cogeco.

Select “Network Troubleshooting,” then “Internet connection”

to test the current settings. Once you have made a successful

test connection, start a regular connection by selecting “TiVo

Service Connection.” If your connection is successful, new

program information will be downloaded and organised, and

will become available to search in about one to five hours.

I CAN’T SEARCH FOR SHOWS. THE TIVO BOX

SAYS IT IS ORGANIZING PROGRAM

INFORMATION.

• Your TiVo box may not have all its program information yet.

After initial installation, the TiVo box downloads some program

information from the TiVo Service from Cogeco. More program

information becomes available after the next time the TiVo box

connects to the TiVo Service from Cogeco. After 24 hours, full

information (up to two weeks) is available.

• If the TiVo box loses power while it is organizing program

information, the organizing process will stop until the box

makes a successful connection to the TiVo Service from

Cogeco, and then will start again. If your TiVo box lost power

while it was organizing program information, you can get it to

start organizing again by starting a connection to the TiVo

Service from Cogeco. (From TiVo Central, select “Settings &

Messages,” then “Network Settings,” then “TiVo Service

Connection.”)

AUDIO AND VIDEO

HOW DO I GET RID OF THE BARS AT THE TOP AND

BOTTOM OR SIDES OF THE PICTURE?

Letterbox bars (at the top and bottom) and side bars may be

added to a show by the broadcaster, by your TiVo box, or by your

TV. In some cases, it may be difficult to determine the source of

the bars in order to determine how to eliminate them.

TiVo

DVR/Mini Quick Guide

• Set the box’s Letterbox Colour to grey. From “Settings &

Messages,” select “Audio & Video,” then “Letterbox &

Sidebox Colour.” Since most broadcasters add black bars,

making the box bars grey will help you determine the source of

the bars.

• Make sure your TV Aspect Ratio is set correctly. From “Settings

& Messages,” select “Audio & Video,” then “TV Aspect Ratio.”

• Check your TV’s owner’s manual for information about how it

may be adding letterbox or side bars to the picture.

THE AUDIO AND VIDEO ARE OUT OF SYNC.

• The audio and video may re-sync if you change channels.

• You may be able to re-sync audio and video by pressing the

Replay button .

• Press the TiVo button to go to the TiVo Central screen,

then press the Live TV button to return to live TV.

• Restart your TiVo box. See “Restarting your TiVo box” on

page 41 for instructions.

MY TIVO BOX WAS WORKING, BUT NOW THE

PICTURE IS FROZEN.

• Try changing channels several times.

• Press the Pause button , then the Play button .

• Restart your TiVo box. Restarting your TiVo box for instructions.

I DON’T GET A PICTURE NOW, EVEN THOUGH I

HAVE BEEN ABLE TO GET ONE IN THE PAST.

• Your TV may not be set to the correct input. Most TVs have an

input button that says either “TV/Video,” “Input,” or “Source.”

It may be on the TV or on the TV remote control. Look at your

TV and TV remote and try changing the input setting.

• Use the RESOLUTION button on the back of your TiVo box to

cycle through the various video output formats.

• Someone in your household may have placed the TiVo box in

Standby mode. To return to normal mode from Standby, press

either the TiVo button or the Live TV button .

I CAN’T SELECT AN ALTERNATE AUDIO TRACK.

• Recorded shows, such as those in the My Shows list, always

have only one audio track, the one they were recorded with.

• You cannot change the audio track if you are watching a live

show, but are not caught up to live TV. Catch up to live TV by

pressing the Advance button . Changing the audio

program will clear the saved part of the show you are watching,

so you will only be able to rewind live TV to the point where

you changed the audio program.

MY SHOWS ARE PLAYING IN THE WRONG

LANGUAGE.

• You may have selected the wrong language in the Language &

Audio Description setting. To modify this setting, select

“Settings & Messages,” then “Audio & Video Settings,” then

“Language & Audio Description.”

TiVo

DVR/Mini Quick Guide

I SEE A LIVE TV SCREEN WITH A MESSAGE THAT

SAYS “SEARCHING FOR SIGNAL.”

Your TiVo box is having trouble tuning to the channel you are on.

Follow these steps to restore the video:

• Try changing channels. If the message appears on just a few

channels, you may be tuned to a channel to which you do not

subscribe, or you may be experiencing a weak signal on a

channel to which you do subscribe.

• You may be experiencing a temporary cable outage; check

with Cogeco Customer Support.

• Your video cable may have come loose. Make sure all the cable

connections on the back of your TiVo box are secure.

• The cables you are using to connect your TiVo box to your TV

or other equipment may be damaged or defective. Try

exchanging the cables connected to the TiVo box with other

cables that you know are working properly.

PARENTAL CONTROLS

MY PARENTAL CONTROLS ARE NOT WORKING.

• For Parental Controls to work, they must be on (not temporarily

turned off). When you enter your password to watch a show

that violates Parental Controls, they are temporarily turned off.

You can re-enable them on the Parental Controls screen (from

the TiVo Central screen, select “Settings & Messages,” then

“Parental & Purchase Controls”), or by putting your TiVo box in

Standby mode and then taking it out of Standby. (Put your TiVo

box in Standby mode by selecting “Settings & Messages,”

then “Standby.” To return to normal mode from Standby, press

either the TiVo button or the Live TV button .)

RESTARTING YOUR TIVO BOX

You may need to restart your TiVo box as a troubleshooting step.

Note: The restarting process can take 10 – 15 minutes.

To restart the TiVo box, go to TiVo Central screen and select

“Settings & Messages,” then “Help.” Choose “Restart Box.”As a

safety measure, press the Thumbs Down button three times,

then press the Enter button .

Note: If you cannot access the TiVo menus, you can restart the

TiVo box by unplugging the power cord, waiting 15 seconds, and

plugging the power back in.

THE TIVO

REMOTE

On Demand takes you to the Cogeco On Demand

catalogue.

Use the Thumbs Up and Thumbs Down buttons to

rate shows or collections for TiVo Suggestions.

Advance

moves forward in 30-second increments; press

and hold to jump to the end of the show. Or, press

Advance to jump to the next tick mark when

fast-forwarding or rewinding.

Enter/Last returns you to the last channel tuned to in

live TV.

Live TV takes you to live TV. If you’re watching live TV,

use it to cycle through the tuners.

Use the Ch Up/Down buttons to change the channel

and to page up or down while in the program guide or

TiVo menus.

Use the Arrow buttons to navigate the TiVo menus

and the program guide. When watching a recording,

press the left arrow to stop the recording and return to

the program information screen.

Use Zoom to change aspect ratio of shows on your TV

or to return to full-screen from the video window.

Info shows the info banner while watching live TV;

press it again to make it disappear.

Press Select to choose menu items or, when watching

live TV, to bring up the Mini Guide.

The TiVo button takes you to the TiVo Central

screen,

the starting point for all your TiVo features and settings.

If programmed, Input selects the input (such as TiVo

box, DVD player, game system) your TV displays.

If programmed, Vol and Mute control the volume on

your TV or A/V receiver.

Play, Pause, Rewind, Fast-Forward or play

shows in Slow Motion. Press Rewind and

Fast-Forward up to three times for three

speeds.

Replay repeats the last 8 seconds of the show. Press

and hold to jump to the beginning of a show.

The A, B, C, and D buttons sort and lter views.

Look for the on-screen tips.

Clear removes the display of the info banner or

program guide, and deletes titles from the My

Shows or To Do list.

If programmed, TV Pwr turns your TV on or off.

Guide takes you to the program guide, where you can

nd shows to watch or record. Press it again to see

ltered views.

Back goes back to the previous screen (in certain

apps).

TiVo DVR & Mini Quick Guide

Press Record to record the show you’re watching, or to

set up a recording for a show selected in the guide.

To navigate the on-screen menus, use the

remote control’s arrow buttons

to move to the option you want, then press

Select.

The Left arrow button often takes you to the

previous screen.

ON-SCREEN ARROWS

USING THE ON-SCREEN MENUS

The arrows that appear on the

highlight bar show the directions you

can move. For example, on this

screen, you could press the Right

arrow to view details about the

highlighted title, or the Left arrow to

go back to the previous screen.

Highlight Bar

DISCOVERY BAR

The Discovery Bar is the bar of

images across the top of the TiVo

Central screen and other menu

screens. Press the Up arrow to

move up to the Discovery Bar, then

the Left and Right arrows to move

around. Select an image that

interests you to learn more about

that item.

Arrows on the

Highlight Bar

When programmed, the TV Pwr, Input,

Vol, and Mute buttons on the TiVo

remote can control your TV or A/V

receiver.

Your TiVo DVR comes with an RF

remote. This means that the remote can

control your TiVo box even if the box is

not in direct line of sight with the

remote (for instance, if it is behind a

cabinet door).

If you have trouble using the remote in

RF mode, you may need to “pair” the

remote to your DVR before using it.

To program or pair your TiVo remote,

press the TiVo button to go to the TiVo

Central screen and select “Settings &

Messages,” then “Remote, CableCARD,

& Devices,” then “Remote Control

Setup.” Follow the easy on-screen

instructions.

For more information on this and many

other features, go to

cogeco.ca/tivoservice/support.

CUSTOMIZING YOUR TIVO

REMOTE

TiVo DVR & Mini Quick Guide

REMOTE CONTROL TIPS & SHORTCUTS

Press the TiVo button once to go to the TiVo Central

screen, or twice to go

to the My Shows list—your list of recorded and streaming shows.

While watching live TV, press Select to see the mini-guide: a snapshot of

what’s coming up on the next three channels.

While watching a recording, press Play to bring up the status bar, and then

press Select to enter QuickMode

-- that’s speeding up a show without

missing any dialogue! Press SELECT again to play at normal speed.

Ch Up/Down does more than change the channel—it also pages up or

down through lists of shows or menu items.

Press Advance to move forward 30 seconds in a recording. Press and

hold to catch up to live TV or jump to the end of a recorded show.

Press Replay to jump back 8 seconds in a recording. Press and hold to

jump to the beginning of a show.

While watching a recording, press the Left arrow to stop the recording and

return to the program information screen.

REMOTE CONTROL TROUBLESHOOTING

Press any button on the remote. Does the activity light above the TiVo button on the

remote ash?

If the activity light does not ash, make sure the batteries are positioned correctly

in the remote. If they are correctly positioned, try a new set of batteries.

If the activity light on the remote does ash, but the lights on the front of the TiVo

box do not respond to the remote, restart your TiVo box by unplugging it, waiting

15 seconds, then plugging it back in.

See the Troubleshooting section for more help with your remote control.

Get where you want to go quickly! From the TiVo Central

screen, press the

following number buttons for these shortcuts:

OnePass Manager

To Do List

WishList Search screen

Browse TV & Movies

History

Activity light

TiVo DVR & Mini Quick Guide

GLOSSARY OF ON-SCREEN ICONS

MY SHOWS

TO DO LIST & UPCOMING RECORDINGS

(These icons appear beside shows scheduled to be recorded or downloaded.)

Show will be recorded or downloaded as an individual recording (not part of a OnePass

™

or WishList search).

Show will be recorded or downloaded as part of a OnePass search.

Show will be recorded as part of a WishList search.

Other TiVo boxes on your home network.

Currently downloading or streaming from another TiVo box.

Currently being recorded.

TiVo

Suggestion. TiVo Suggestions are recorded only if space is

available, and are the rst to be deleted when space is needed.

Recording may be deleted in less than 3 days to make room for other

recordings you have requested, but only if space is needed.

Recording may be deleted in less than one day to make room for other

recordings you have requested, but only if space is needed.

Recording will be kept until space is needed.

Recording is part of a WishList

search.

Streaming video available to watch now.

Streaming video that is currently unavailable.

Folder with red or blue circle – contains a show that is currently

recording (red) or downloading/transferring (blue).

Plain folder – contains more than one episode of the same

series.

Folder with star – contains one or more shows recorded by a

WishList search.

TiVo DVR & Mini Quick Guide