Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 1
Terms & Conditions
(This Product Disclosure Statement (“PDS”) contains important information about the use of the Australia
Post Everyday Mastercard® facility (“Everyday Card”) and has been prepared by EML Payment Solutions
Limited (‘EML’) ABN 30 131 436 532, AFSL 404131 (“Issuer”).
It includes:
Section A – General Information
whether the product is right for you.
Section B - Terms and Conditions
This section sets out terms and conditions that apply if you acquire the Everyday Card.
Section C – Denitions
This section sets out the meaning of important words and terms used throughout Sections A and B.
Australia Post Everyday Mastercard
®
Product Disclosure Statement
Preparation date: 27 February 2024.
2Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Quick Reference Guide
Website
auspost.com.au/everydaycard
Card Services
Australia: 1800 549 718
International: +44 207 649 9404
Loading Funds
Your Everyday Card can be loaded and reloaded at participating distribution outlets (“in-store load”), online
(“online load”) or via other methods the Issuer makes available (as published online) from time to time.
Lost or Stolen Cards
If your Everyday Card is lost or stolen, or you think your PIN’s security has been breached, you can call our
24 hour Global Emergency Assistance helpline for immediate assistance.
Australia: 1800 549 718
International: +44 207 649 9404
Unauthorised Transactions
If you notice an error in any transaction on your Everyday Card you should attempt to communicate directly
with the merchant to resolve a dispute. If it cannot be resolved and you wish to dispute a transaction on
your card, complete the Dispute Claim Form available online.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 3
Features at a glance
In Store Website Card Services
Activate
Balance
Cash out
Currency transfer between purses
Suspend/unsuspend card
Lost or Stolen reporting
Purchase card
Reload
Replacement card
Transaction history
Update contact details
4Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Contents
Terms & Conditions 1
Quick Reference Guide 2
Website 2
Card Services 2
Loading funds 2
Lost or stolen cards 2
Unauthorised transactions 2
Features at a glance 3
Section A – General Information 5
Introduction 5
Issuer, distributor and seller of product 5
Product issuer 5
Product distributor 5
Product seller 5
What is the Australia Post Everyday Mastercard? 6
Things you need to know before purchasing an Australia Post Everyday Mastercard 9
Card limits 12
Important information 12
Disputes 13
Section B – Terms and Conditions 14
1. Understanding these Terms and Conditions 14
2. Issuing of cards 14
3. Activation 15
4. Expiry 15
5. Use of the card 15
6. Card limits 16
7. Card fund 16
8. Fees 17
9. Foreign currency transactions 18
10. Cash out 20
11. Global emergency assistance 21
12. Card security 21
13. Loss, theft and misuse of cards 21
14. Liability for unauthorised transactions 22
15. Replacement cards 23
16. Mobile wallet and mobile device Ppayments 23
17. Changing the Terms and Conditions 23
18. Your personal information (important information about your privacy) 23
19. Our liability 24
20. Communications 25
21. Third parties 26
22. SMS messaging 26
23. Governing law 26
Section C – Denitions 27
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 5
Section A – General Information
Introduction
This Product Disclosure Statement (“PDS”) contains important information and terms and conditions about
the Australia Post Everyday Mastercard facility (“Everyday Card”) and has been prepared by
EML Payment Solutions Limited (‘EML’) ABN 30 131 436 532, AFSL 404131 (“Issuer”).
applying for the Everyday Card you should consider whether it is appropriate for you, having regard to your
It is important that you read and understand this PDS before deciding to apply for this product. Information
in this PDS that is not materially adverse information is subject to change from time to time. You may
access this updated information online at auspost.com.au/everydaycard. Alternatively, you may request
a paper copy of this information free of charge from Mastercard Prepaid by calling 1800 549 718 (+44 207
649 9404 outside of Australia, call charges apply). The information which the Issuer will make available by
way of these updates is subject to change from time to time. By applying for, acquiring and activating this
product you are entering into a contractual relationship (governed by the Terms and Conditions) with the
Issuer, not with Mastercard Prepaid.
For more information about the Everyday Card, visit the website listed in the Quick Reference Guide section
at the front of this PDS.
Issuer, Distributor and Seller of Product
Product issuer
The Issuer, EML Payment Solutions Limited (‘EML’) ABN 30 131 436 532, AFSL 404131, issues the Everyday
Card under an arrangement with Mastercard Prepaid. The Issuer holds an Australian Financial Services
the purpose of providing the distribution and processing services mentioned below. The Issuer can be
contacted at Level 12, 333 Ann Street, Brisbane City QLD 4000 or via phone 1300 739 889.
By purchasing this product you are entering into a contractual relationship with the Issuer, not with
Mastercard Prepaid or Australia Post.
Product distributor
Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386 837
(“Mastercard Prepaid”) distributes the product and supplies the processing services for the Everyday Card
(including services and systems necessary to issue and process all transactions on the Everyday Card) and
is responsible for customer service. Mastercard Prepaid can be contacted by calling 1800 549 718 (+44 207
649 9404 outside of Australia, call charges apply). Mastercard Prepaid is part of the Mastercard® Group.
participating Australia Post Outlets under an arrangement with Mastercard Prepaid. The Australia Post
Outlets through which the Everyday Card can be applied for and purchased are Mastercard Prepaid’s
agents and are not authorised by the Issuer or Mastercard Prepaid to give advice about the Everyday Card.
Product seller
Australian Postal Corporation ABN 28 864 970 579, AR No 338646 (“Australia Post”) is an authorised
distributor of the Everyday Card and is an Authorised Representative of Australia Post Services Pty Ltd ABN
67 002 599 340, AFSL 457551.
Neither Australia Post nor its related bodies corporate are responsible for the Card.
6Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
The Everyday Card can be purchased, loaded with value and reloaded with value at participating Australia
Post Outlets and online at auspost.com.au/everydaycard and pay via BPAY®. Other reload channels may
also be made available to you from time to time, details of which will be published on auspost.com.au/
everydaycard.
What is the Australia Post Everyday Mastercard?
The Everyday Card is a reloadable, contactless, prepaid payment facility which allows you to preload your
You can use your Everyday Card to make purchases and withdraw cash overseas and in Australia wherever
Mastercard® is accepted. The Everyday Card can also be used online or over the phone at merchants that
accept Mastercard.
Signicant benets
Convenient
The Everyday Card is a convenient way for you to make everyday purchases like shopping online or paying
bills, enabling you a simple and easy way to use and manage your money. You can use it online or to pay
directly for goods and services at merchants who accept Mastercard, or withdraw local currency from ATMs
displaying the Mastercard acceptance mark.
Note that, although the Mastercard acceptance mark may be displayed, in some countries the Card may not
restrictions apply on the website. Please also note that the Card cannot be used for manual (non-electronic)
transactions. In addition, the Card must not be used for any unlawful activity. You agree to never give your
Card or PIN to another person.
Flexible
You can purchase and hold multiple Currencies on the one Card. A separate balance can be held on your
Everyday Card for each of the Currencies listed below (in the default order of priority).
1. Australian Dollars (AUD)
2. United States Dollars (USD)
3. Euros (EUR)
4. Great British Pounds (GBP)
5. New Zealand Dollars (NZD)
6. Thai Baht (THB)
7. Canadian Dollars (CAD)
8. Hong Kong Dollars (HKD)
9. Japanese Yen (JPY)
10. Singapore Dollars (SGD)
11. United Arab Emirates Dirham (AED)
We may make additional Currencies in respect of the Everyday Card available from time to time, for
example, Chinese Yuan Renminbi (RMB) and we will advise you of any changes. Before making a decision
to acquire the Card, please check with participating Australia Post Outlets or on auspost.com.au/
everydaycard for details of the available Currencies. The Everyday Card is set up so that
you can fully utilise your entire balance to fund a transaction. This means that where you do not have funds
available in the currency of the transaction, either because it is not an available Currency, or because you
other loaded Currencies in the default order of priority above to fund the transaction.
Other Costs section and the Card Limits section below for an explanation of what foreign exchange fees
apply in these scenarios. If you make or attempt to make any transactions that exceed the available balance
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 7
in all Currencies in your Facility, the transaction will fail and/or the negative balance becomes a debt
payable by you and you must pay that debt promptly along with any costs or interest incurred in recovering
or attempting to recover from you the amount owing.
Reloadable
The Card Fund is reloadable, which means that during the life of the Card, value can be loaded multiple
times within the applicable limits. This means that you can reload more funds to the Card Fund before you
shop. If you do go travelling with your Everyday Card and have money left on your Card Fund at the end of
your travels, you can withdraw your remaining balance in Australian Dollars, you can spend the remaining
funds online (in your existing Currencies) or you can transfer your remaining balance to Australian Dollars
and spend domestically or online using the Card. Fees may apply to loading/reloading – please refer to the
Fees and Other Costs section and the Card Limits section of this PDS.
Although a load transaction can be for a value denominated in any of the available Currencies, you may only
settle the transaction in Australian dollars. Load transactions are subject to fees, other costs and card limits
set out in the Fees and Other Costs section and the Card Limits section of this PDS. Refer to clause 9.3 of
the Terms and Conditions for details on how foreign exchange rates are applied. Exchange rates for initial
loads and subsequent reloads made using methods available via Online Load will be set at the prevailing
exchange rate set out online at the time of your request. If you initiate a load or reload other than via Online
Load, the exchange rate applied will be the prevailing exchange rate at the time the payment is processed
rate at the time of your request. In-Store Load and Online Load services are provided to you by Mastercard
Prepaid.
In-Store load
Your Everyday Card can be loaded and reloaded in the available Currencies at any participating Australia
Post Outlets when you present your Card Account Number and valid photo ID (“in-store load”). You can ask
the participating Australia post retail outlet for the applicable exchange rates at the time of your transaction.
Online load
You can load additional funds onto your card at auspost.com.au/everydaycard. Once you complete your
load/reload transaction instruction you will be able to make payment for the transaction using BPAY® via
Although a load transaction can be for a value denominated in any of the available Currencies, you may only
make payment for such load transactions for which instructions have been completed online in Australian
dollars.
BPAY® load
Funds can also be loaded by BPAY® as detailed below
Biller code: 184416
Reference no: Your 16 digit Everyday Card number
BPAY® reloads will generally take two Australian business banking days to be processed however may take
longer if the payment is made after 2 PM Australian Eastern Standard Time
BPAY® reloads will be allocated to your current default reload Currency. The default reload Currency will
initially be AUD, however you can change your default BPAY® reload Currency online via auspost.com.au/
everydaycard/login.
Please note that you can only have one default reload Currency at a time. If you send a BPAY® reload and
then change your default reload Currency before the Issuer receives your BPAY® payment we will apply
your reload to the Currency that is set as your default reload Currency at the time the Issuer processes your
reload.
8Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Other methods
Funds can be loaded by Bank Transfer directly via your own internet banking.
Account number: 9 digit account number to be retrieved from ‘My Account’
Account name: “Your name”
Bank transfer loads will generally take one business day to be processed however may take longer if the
payment is not made before 2 PM on a business day Australian Eastern Standard Time. Bank transfer not
via the website will be allocated to your current default Currency nominated on your Everyday Card. The
default currency will initially be Australian Dollars, however you can change your default Currency online.
If your default currency is not Australian Dollars at the time the transaction is settled, the load will be
converted into the default Currency in accordance with the Terms and Conditions.
Safer than cash
For additional security, your Card is chip and PIN protected and has a signature panel on the reverse. You
have access to our 24 hour Global Emergency Assistance for immediate assistance in the event your Card
is lost or stolen, you have forgotten your PIN, or if you think your PIN’s security has been breached. You
are also protected with Mastercard’s Zero Liability card protection and safety. Further information relating
to Zero Liability card protection can be found at https://www.mastercard.com/global/en/personal/get-
support/zero-liability-terms-conditions.html
When available, your Card will be automatically registered for the Mastercard Securecode service, which
is a service designed to protect you from fraud. It will give you extra protection when you are shopping
online using your Card. When purchasing goods online using the Card, it will assess the transaction that’s
taking place. Mastercard Securecode will either authorise the transaction automatically or you might be
asked to enter additional information for example the 6 digit SMS password sent to your registered mobile
phone number or some personal and Card information. Please ensure we have your correct mobile phone
number to receive relevant password information. The Mastercard Securecode service is provided to you by
Mastercard Prepaid and not the Issuer.
Contactless
Your Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases
under the applicable transaction limit (AUD 100 in Australia) without signature or PIN. Just tap your Card
against the reader and go. For more information, please visit https://masterpass.com/en-au/. Transaction
limits for contactless transactions may change from time to time. For transactions above the limit,
Easy
of a smarter, safer way to shop online or on those everyday purchases. You can also easily manage your
Card online from checking your balance to topping up funds – it has never been easier via the mobile app or
‘My Account’.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 9
Things you need to know before purchasing
an Australia Post Everyday Mastercard
Signicant risks
Security
It is important that you safeguard your Card details, your PIN and any other passwords, equipment or
software required for your operation of the Everyday Card. If you do not, then you may be liable for
unauthorised transactions and other amounts as explained further in the Terms and Conditions. You may
also have other liabilities, and our liability may be limited, as described in the Terms and Conditions. There
is a risk of unauthorised or mistaken transactions being made through the Everyday Card.
In certain circumstances, the Issuer’s liability in respect of unauthorised or mistaken transactions is limited,
meaning that you may still be liable for the transaction.
In some circumstances the Issuer may not be liable for losses that are not caused by the Issuer’s fraud,
where the losses are excluded in the Terms and Conditions, or in the event of equipment or system failure,
transaction and consequential losses. The amount that may be withdrawn using a Card may be limited by
the ATM operator or merchant. In some cases, the way in which a point of sale transaction is processed will
depend upon the functionality of the equipment used.
Foreign exchange fluctuations
When an Everyday Card is loaded, it can be loaded with multiple pre-determined Currencies.
The Currencies available in respect of the Everyday Card may vary from time to time and not all Currencies
may be available at all times. Before making a decision to acquire the Card, please check with the Australia
Post Outlets or on auspost.com.au/everydaycard for details of the available Currencies. When a Cardholder
loads and/or allocates funds across multiple currencies, the Cardholder is exposed to, and takes the risk of,
foreign exchange fluctuations across these various currencies.
For instance, if a Cardholder loads their Card in USD currency (at the prevailing rate on the day - see clause
9 of the Terms and Conditions), then over time, the Australian dollar equivalent of this USD currency may be
less than, or more than, the original Australian dollar amount.
Counterparty risk
As a result you have counterparty risk. The balance you load on the Everyday Card is not a deposit and you
do not have any depositor protection under the Financial Claims Scheme or any government guarantee
which means you may lose all or part of your remaining balance of your Everyday Card in the event of an
insolvency of the Issuer.
Service availability
In some circumstances, there is a risk that ATM or point of sale services may not be available for a period
of time. The Issuer and Mastercard Prepaid are dependent upon the reliability and operational processes
of technology and communications providers, with respect to computer and telecommunications network.
While all parties seek to achieve 100% availability, process and service disruptions may occur periodically.
The Card must not be used for manual (non-electronic) transactions (eg, imprinters, click-clack machines or
Card expiry
Each Card has an expiry date. The expiry date is printed on the front of the Card. The Card cannot be used
after it has expired. However, you will still be able to cash out, less any applicable fees
10Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Pre-authorisation
Certain businesses (e.g. hotels, cruise lines and car rental companies) may ask for pre-authorisation of the
deducted from the Card Fund balance.
Dynamic Currency Conversion (“DCC”) and Multi Currency Choice (“MCC”)
DCC and MCC are services provided by merchants that allow you to pay in your home currency or another
currency when you are travelling overseas or shopping on an international website.
The merchant must inform you of the currency in which the transaction will be processed before you
accept the transaction. By signing the receipt, entering a PIN or completing the transaction you accept the
will appear on the transaction receipt.
merchant may apply a foreign exchange margin to convert the transaction currency into another currency.
In addition, the Spend Rate may apply in accordance with clause 9 of the Terms and Conditions - for
currency loaded on your Card you may avoid DCC and MCC by using the local currency.
Loading large amounts of currency
The risks of the Everyday Card described above may be increased when loading large amounts of money
onto the Everyday Card. For example, foreign exchange rate fluctuations will have a greater impact on the
value of larger amounts which are loaded onto the Card. There is no interest payable to you in relation to the
Card Fund.
Third party limits
The amounts withdrawn or used for purchases using the Card may be limited by the ATM operator,
merchant, or regional regulatory limits as relevant.
Fees and other costs
Fee When is this payable? Fee amount
Card purchase fee AUD 7.95
Over the counter Initial
load fee
No fee
Over the counter reload
fee
When you reload your Card in-store. No fee
Debit card load fee Each time you reload your Card using your debit
card (additional to any other applicable fees) via web
mobile.
Note: You may also be charged other fees by third
parties for the transaction (e.g. your debit card issuer).
No fee
Reload fee
(bank transfer)
Each time you reload additional funds onto your Card
using bank transfer details without booking your rate
via web/ mobile.
No fee
Reload fee (BPAY®) Each time you reload additional funds onto your Card
using BPAY® details without booking your rate via
web/mobile.
1% of the reload amount.
1
Replacement card fee When you request a replacement Card for lost, stolen
or damaged Card.
No fee
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 11
Fees and other costs
Negative balance fee A fee charged when a negative balance arises on your
Card.
No fee
Inactivity fee A fee commonly charged after a period of 12 months
inactivity.
AUD 2.00 per calendar month once
the Card has been inactive for 12
months
Cash out fee The fee charged when you cash out any amount on
your Card (other than withdrawals from an ATM).
AUD 10.00
Card management fee
of the Card.
AUD 2.00 per annum.
Domestic ATM fee Each time you withdraw cash from an ATM in
Australia.
2
2.95% of value withdrawn
3
International ATM
withdrawal fee
(outside Australia)
Each time you withdraw cash from an ATM outside of
Australia using your Card.
2
AUD 3.50 or currency equivalent
transaction
ATM balance inquiry
fee
When you carry out a balance inquiry at an ATM. No fee
Foreign currency
conversion fee
When a purchase or ATM withdrawal is conducted
in a currency that is not loaded on your Card, or
complete the transaction and the cost is allocated
against other currency/ies on your Card to fund the
transaction.
No fee The Spend Rate will apply
to foreign exchange transactions
in accordance with the Terms and
Conditions
Contact Centre service
fee
Whenever you call the Contact Centre. No fee
Emergency cash fee Whenever you contact us to obtain emergency cash. No fee
Card renewal fee When your card is due for renewal, we may charge
you a fee of up to AUD 7.95 for a replacement card.
AUD 7.95
Email and SMS service
alerts
When you receive email or SMS service alerts. No fee
Examples:
1
BPAY® reload fee: 1% of the reload amount which will be deducted from your reload amount. For example,
a reload of AUD 500.00 attracts a fee of 1% (AUD 500.00 x 1% = AUD 5.00). The amount of your reload will
therefore be AUD 495.00. This fee is set and charged by Mastercard Prepaid.
2
Some ATM operators may charge their own fee. If the Currency of your transaction matches one of the
the relevant fee for that Currency will be applied. If the Currency of your transaction does not match one
transaction, then the AUD fee will be applied and will be converted into the last Currency being used to
fund the transaction at the Spend Rate on the day the transaction is processed.
3
Domestic ATM withdrawal fee: 2.95% of the amount withdrawn charged at the time when you use your
Card to make a withdrawal from ATMs in Australia. For example, if you withdraw AUD 200.00 from an ATM
in Australia it will attract a fee of AUD 5.90 (AUD 200.00 x 2.95%)
12Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Card Limits
Amounts shown are in AUD
Maximum number of Cards you may hold in your name at any one time. One
Minimum amount you can load/ reload on your Card per load/reload AUD 20.00 or currency equivalent
Maximum amount you can reload on your Card using debit card Load
AUD 5,000.00 in any 24 hour period
AUD 10,000.00 in any 7 day period
AUD 15,000.00 in any 30 day period
Maximum amount you can reload on your Card in-store in any 24 hour
period
AUD 10,000.00 or currency equivalent
Maximum amount you can reload by Bank Transfer (Direct Credit) in
any 24 hour period
AUD 10,000.00 (or currency equivalent)
Maximum BPAY® reload amount in any 24 hour period AUD 10,000.00 or currency equivalent
Maximum cumulative amount you can load/ reload on your Card in any
24 hour period (see additional requirements above)
AUD 15,000.00 or currency equivalent
Maximum cumulative load balance allowed across all Currencies
during any 12 month period
AUD 25,000.00 or currency equivalent
Maximum permitted available balance AUD 15,000.00 or currency equivalent
Maximum number of ATM transactions in any 24 hours Unlimited
Maximum number of ATM withdrawal amount in any 24 hours
AUD 3,000.00 or currency equivalent (some
ATM operators may set their own withdrawal
limits)
Maximum number of POS transactions in any 24 hours Unlimited
Maximum value of POS transactions during any 24 hour period AUD 15,000.00 or currency equivalent
Important information
The Everyday Card is not a deposit account or bank account with the Issuer, nor is the Everyday Card linked
to any deposit account or bank account. Accordingly, you do not have any depositor protection under the
Financial Claims Scheme or any government guarantee.
You do not earn interest on the funds held in your Everyday Card.
The Target Market Determination for this product can be located at www.auspost.com.au/money-
insurance/prepaid-cards/everyday-mastercard.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 13
Disputes
If you have a complaint, you can contact Mastercard Prepaid by:
Phone: Calling 1800 549 718 (+44 207 649 9404 from outside Australia, call charges apply) or
refer to additional contact details listed on the website.
Mail: Mastercard Prepaid Management Services Australia Pty Limited
72 Christie Street, St Leonards NSW 2065
Attention: Card Dispute Resolution
Email: prepaidmgmt_servicequality@mastercard.com
Mastercard Prepaid will handle complaints in accordance with the following process.
We will acknowledge your complaint promptly, either verbally or in writing, and do our best to resolve it
straight away. If we can’t resolve your complaint within 5 business days, we will provide you with a written
However in some cases it may take up to 30 days. Your complaint may take a little longer to assess if we
need more information or if your complaint is complex. In all cases, we’ll keep you updated on the progress.
You can ask for information about how we manage complaints in alternative formats and languages upon
request by calling 1800 549 718 (+44 207 649 9404 outside of Australia, call charges apply). If you have a
hearing or speech impairment, you can access additional support through the National Relay Service on
1300 555 727.
and can be contacted on
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001.
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA
To contact the Issuer, EML, about your complaint:
Phone: 1300 739 889 between 8:30am to 5pm Queensland time
Website: www.emlpayments.com
Email: support@emlpayments.com.au
Mail: EML, Level 12, 333 Ann Street. Brisbane City QLD 4000
Australia Post can be contacted via:
Phone: 13 POST (13 7678) +61 3 8847 9045 (from outside Australia)
Mail: Australia Post PO Box 24133, Melbourne VIC 3001
Website: auspost.com.au
14Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Section B – Terms and Conditions
1 Understanding these Terms and Conditions
1.2 References to days, times or periods of time in these Terms and Conditions are reckoned according to
Australian Eastern Standard Time.
1.3 These Terms and Conditions govern the use of the Everyday Card.
1.4 You agree to these Terms and Conditions by applying for the Card, activating a Card, signing the back
of a Card, using a Card in any way including loading/reloading funds onto the Card, making a purchase
or withdrawing cash from an ATM using the Card
2. Issuing of cards
2.1 The Currencies available in respect of the Card may vary from time to time. Where an available
Currency will become unavailable, we will provide you with at least 14 days written notice in advance
of this taking place, except where it is not reasonably practicable for us to do so. Before you make
a decision to acquire the Card, please check with the Australia Post Outlets or on auspost.com.au/
everydaycard for details of the available Currencies. If we introduce a new Currency and you choose
to allocate funds to that new Currency, you will be deemed to have acknowledged and agreed that,
2.2 Subject to clause 5.9, you are responsible for determining the amount held for each Currency and
limits and subject to a fee (refer to the Fees and Limits Table), you may allocate your funds across
time to time.
2.3 You should memorise the PIN to prevent unauthorised use of the Card. You must also follow the rules
on Card security (see clause 12 below).
2.1 The Card is the Issuer’s property. The Issuer may suspend use of the Card and/or ask that you return
the Card with at least 14 days’ notice to you. However, we may suspend and/or ask that you return the
Card immediately and without notice if:
a) the Issuer has reason to suspect the Card has been or is likely to be misused;
b) you breach any of these Terms and Conditions and the Issuer reasonably considers that this is likely
to have a material impact on your ability to meet the obligations of these Terms and Conditions);
c) the Issuer has reason to suspect any illegal use of the Card, such as fraud or criminal activity; or
d) you gave us or the Issuer false, inaccurate or incomplete information when you applied for the Card.
2.4 You must ensure that the Card is promptly returned to the Issuer if it asks you to do so.
2.5 The Card is not a credit card and, subject to the Card Fund becoming overdrawn (which is prohibited),
all use is limited to the amount loaded to the Card Fund and any other limits referred to in these Terms
and Conditions.
2.6 There is no interest payable to you on the balance of the Card Fund.
2.8 The Card Fund does not amount to a deposit with the Issuer and the amount standing to the positive
balance of the Card Fund does not count as an amount or deposit for any purpose, other than as
described in these Terms and Conditions.
2.9 The issuance of a Card is subject to you satisfying the relevant application criteria, as determined by
We may limit application criteria to drivers licence and/or passport holders of particular countries or
your customer’ or due diligence purposes. In certain circumstances we may also ask you to provide
us with additional details, including but not limited to your source of funds, that we may reasonably
require to meet out legal requirements. We may ask you to provide additional information in relation
to your identity and/or source of funds at any time, as we may reasonably require to meet out legal
requirements.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 15
2.10 We reserve the right to refuse an application at our sole discretion on any lawful grounds, including
2.11 You must provide all information to us which we reasonably require in order to manage anti-money
any laws or regulations in Australia or any other country.
2.12 Where these Terms and Conditions permit us to suspend a transaction or your use of the Card for any
reason, we will investigate the grounds for the suspension as soon as reasonably practicable. Where
soon as practicable.
3. Activation
3.1 If you purchase your Card online you must activate it by registering and logging in online.
you.
4. Expiry
4.1 The expiry date is printed on the front of the Card.
4.2 The Card cannot be used after it has expired. However, you will still be able to obtain a refund of the
Card Fund balance, less any applicable fees (refer to Fees and Other Costs section and the Card
Limits section of this PDS).
5. Use of the card
5.1 The Card may, subject to any applicable fee, be used to withdraw cash from an ATM displaying the
Mastercard® acceptance mark and/or to pay for goods and services at merchants, or online, where
Mastercard is accepted. The Card cannot be used for manual (non-electronic) transactions. In addition,
the Card must not be used for any unlawful activity. You agree to never give your Card or PIN to
another person.
5.2 When using your Card at POS terminals and ATMs, you must select “credit” and not the “cheque” or
“savings” option. Please note that by selecting “credit” you are simply accessing the Funds through
the Mastercard payment scheme; you are not provided with any credit by the Issuer or any other
person (although if a Negative Balance occurs, then you will have to repay the amount owing – see
clause 7.6 below). Unless the transaction is a Mastercard contactless transaction, you will then be
5.3 Although the Mastercard acceptance mark may be displayed, in some countries the Card may not
operate due to restrictions imposed by Mastercard. Details of the countries in which the Card will not
operate are available on the website.
5.4 When a Card is used to purchase fuel at an automated fuel pump the Card Fund must have a
minimum balance of AUD 80.00 (or foreign currency equivalent). In addition, if a Card is used to make
a telephone call there must be a minimum of AUD 11.00 (or foreign currency equivalent). If you spend
less than these minimum amounts any unused balance may be temporarily unavailable.
5.5 When a Card is used at bars or restaurants an additional percentage (usually, but not necessarily, 20%)
may be automatically added as an anticipated service charge or tip and debited to the Card Fund. If
your actual service charge or tip is less, any unused balance may be temporarily unavailable.
5.6 Certain businesses may not accept the Card as a means of pre-authorising expenditure. If the Card is
used for this purpose, some businesses (such as hotels, cruise lines and car rental companies) may
5.7 When a Card is used to purchase goods for delivery by mail or online an additional 10% may be
automatically added as an anticipated delivery charge. If the actual delivery charge is less, any unused
5.8 Subject to the application of clauses 5.9 and 9.5, the applicable Currency balance (and therefore
the total Card Fund) will be debited with the amount of each cash withdrawal or transaction and
any fee and these debits will reduce the balance of the applicable Currency (and therefore the total
Card Fund). Except for contactless transactions that do not require authorisation or validation, each
transaction will require authorisation or validation before completion.
16Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
transaction will be automatically processed using other Currencies in the order of priority described
funds to pay for a transaction, the Card may be declined or the retailer may allow you to pay the
balance by some other means. If we add any new currencies to the Currencies available to you in
connection with the Card, then we will notify you of the new order of priority in accordance with
clause 17.
5.10 You agree to accept a credit to your Card Fund in the applicable Currency if you are entitled to a
refund or other credit for any reason for goods or services purchased using the Card.
5.11 A transaction or payment cannot be cancelled once you authorise the use of the Card.
5.12 The ATMs and point of sale terminals are not owned or operated by the Issuer or Mastercard Prepaid
and the Issuer and Mastercard Prepaid are not responsible for ensuring that they will accept the Card.
5.13 You must comply with all laws and regulations (including any foreign exchange controls) in respect of
the Card in the country of purchase and/or use.
5.14 By successfully applying for and using the Everyday Card, you acknowledge and agree that we do not
provide and you will not receive paper statements unless you contact us to request a paper statement.
Electronic statements showing the Card’s transactions and Card Fund balance are available by
logging in online at the website.
5.15 If a person reports that a mistaken payment has been made from the person’s account to your Card
Fund, you agree that:
to cover the mistaken payment; and
b) we may freeze those funds (until the matter is resolved, which we will use reasonable endeavours
to do as soon as practicable), or debit those funds from your Card Fund .
5.16 Where required by relevant law, for example where we reasonably believe you to be a Proscribed
Person, you acknowledge that we may be required to block access to the Card and/or Card Fund and
immediately refuse to process or complete any transaction or suspend or terminate our arrangements
with you. You agree that under these circumstances we are under no liability to you, except to the
extent there has been fraud, negligence or willful misconduct on our part (including that of our
5.17 You agree that we may delay, block or refuse to process any transaction without incurring any liability
if we suspect that the transaction:
a) may breach any laws or regulations in Australia or in any other country;
b) involves any person (natural, corporate or governmental) that is itself sanctioned or is connected,
directly or indirectly, to any person that is sanctioned under economic and trade sanctions imposed
country; or
c) may directly or indirectly involve the proceeds of, or be applied for the purposes of, any unlawful
conduct.
You agree that under these circumstances we are under no liability to you, except to the extent that
employees, contractors or agents).
6. Card limits
6.1 Most ATM operators limit the minimum and maximum amounts that can be obtained in a single
transaction. These amounts may also be limited (in some countries) by regulatory controls.
6.2 Other limits are also applicable to the use of the Card, as set out in the Card Limits section of this PDS.
7. Card fund
7.1 Until the expiry of the Card you can add additional funds to each Currency through participating
Australia Post Outlets (who will advise you of the acceptable methods of payment), online using
accepted payment methods, or through other methods made available from time to time, subject to
certain limits and subject to any applicable fees (refer to the Fees and Other Costs section of this PDS
or as communicated to you from time to time). Bank Transfer will generally take up to two Business
Days to be processed however may take longer if the payment is not made before 2 PM on a business
day Australian Eastern Standard Time. Bank Transfer loads not via the website will be allocated to your
current default Currency (and will be converted to that default currency if the default currency is not
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 17
Australia Dollars). The default currency will initially be Australian Dollars, however you can change
your default Currency online. Please note that you can only have one default Currency at a time. If you
send a Bank Transfer load and then change your default Currency before we receive your payment we
will apply your load to the Currency that is set as your default Currency at the time we process your
load. Debit card loads can only be made using a Mastercard debit card or Visa debit card held in your
name. We may, with or without notice and without incurring any liability to you suspend or decline a
Debit Card Load transaction in order to comply with any laws or regulations in Australia or any other
incur any liability to you where this occurs, except to the extent that the liability is caused by our fraud,
Funds loaded using Debit Card Load will be available for use instantly.
7.2 For security purposes, please memorise your PIN. You should not keep your PIN written anywhere
near your Card. If you forget your PIN, you can obtain a PIN reminder by going online and following the
prompts or by calling Card Services and answering the security questions.
7.3 You may also be able to make a balance enquiry at some ATMs although availability is dependent on
the country and the ATM used. There may be a fee payable (to the ATM operator) for balance enquiries.
can arise. It is not recommended that you rely on the balance displayed at an ATM.
7.5 Information sent over the internet may not be completely secure and the internet and the online
systems are not controlled or owned by the Issuer or Mastercard Prepaid so neither the Issuer nor
Mastercard Prepaid can guarantee that they will function at all times and the Issuer and Mastercard
Prepaid accept no liability for unavailability or interruption or for the interception or loss of Personal
Information or other data, except to the extent that the liability is caused by our fraud, negligence or
7.6 The Card Fund can only be used if it has a positive balance. If a particular Currency becomes
overdrawn, and a Negative Balance arises, following any transaction authorised by you, the resulting
debit balance becomes a debt payable by you to the Issuer and we retain the right to recover this debt
by deducting funds held in another Currency. When we convert the Negative Balance into the relevant
Currency we will use the same rate that we use for Currency to Currency allocations on the given day
we process the transaction. If notwithstanding any such deduction a Negative Balance remains, the
resulting debit balance becomes a debt payable by you to the Issuer. If the Card Fund does become
overdrawn, every attempt should be made by you to stop subsequent transactions.
7.7 If you notice any error in any transaction in the Card Fund then you must notify Mastercard Prepaid
promptly . The Issuer or Mastercard Prepaid may request you to provide additional written information
concerning any error and you must comply with that request to the extent reasonable. Please
note Mastercard Scheme Rules impose time limits after the expiry of which our ability to dispute a
transaction on your behalf may be lost.
7.8 Provided that you have complied with all reasonable requests for information we will correct the error,
to the extent it was caused by us, our service provider, or our fraud, negligence or willful misconduct
we are not liable for the error, we will notify you in writing or by email as soon as this decision is made.
Where we are required to do so, we normally re-credit the Card Fund within 10 business days, although
there may be a delay while investigations are completed.
7.9 If the Issuer or Mastercard Prepaid discover an error in the amount and/or Currency of any funds that
have been loaded or reloaded onto the Everyday Card for any reason, we are authorised to correct this
error without further notice, including but not limited to debiting any amount of funds from the Card
Fund that have been loaded in error.
8. Fees
8.1 You agree to pay and authorise us to debit the Card Fund for the fees set out in the Fees and Other
Costs section and the Card Limits section of this PDS. These fees may be deducted from the Card
other Currencies in the order of priority described in of this PDS. Any such deduction of funds may be
subject to a fee (refer to the Fees and Other Costs section and Card Limits section of this PDS). If we
make additional currencies available to you in connection with the Everyday Card, then we will notify
you in accordance with clause 17 of the new order of priority for the purposes of this clause.
18Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
8.2 Certain merchants may charge an additional fee if the Card is used to purchase goods and/or
services. The fee is determined and charged by the merchant and is not retained by us.
8.3 The Card may, subject to any applicable fee, be used to withdraw cash from ATMs displaying the
Mastercard acceptance mark.
8.4 If any amount payable under this PDS represents consideration for a taxable supply, then those
amounts shall be taken to be exclusive of GST.
9. Foreign currency transactions
9.1 There are seven instances where a foreign exchange rate will apply:
a) Initial load or in-store load when made available by us where you allocate funds in a foreign
Currency (i.e. in a currency other than AUD);
b) Online Loads or loads not via the website or such other methods made available from time to time
where you allocate funds in a foreign Currency (i.e. in a currency other than AUD);
c) Point of sale transactions where the transaction is in a currency that is not one of the Currencies
available on the Everyday Card (including any transaction where we deduct funds under clause 5.9
d) ATM withdrawals where the local currency is not one of the Currencies available on the Everyday
and Conditions; and
g) Where your Everyday Card is closed, or you request repayment of the balance on your Everyday
Card under clause 10 below, that has funds in a foreign Currency (i.e. in a currency other than AUD).
The method for calculating the foreign exchange rate for each scenario is set out below.
9.2 The foreign exchange rate used for in-store loads at participating Australia Post Outlets are set and
determined by Mastercard Prepaid and vary each day. You can ask the participating Australia Post
Post Outlets. Foreign exchange rates are subject to variation and the rate that applies one day will not
necessarily be the same on any other day.
9.3 The foreign exchange rates used for Online Loads and loads not via the website are set and
determined by Mastercard Prepaid and vary each day. Exchange rates for initial loads and subsequent
reloads via Online Load will be set at the prevailing exchange rate set out on the website at the time
of your request, provided you follow the instructions and make payment within four hours. Where you
at the time of your request as it will be set at the prevailing exchange rate at the time the transaction
is settled, which may take up to 3 Business Days at which point the funds will be shown to have been
received into your Card Fund.
9.4 For loads or reloads not completed via the website, the exchange rate applied will be the prevailing
exchange rate at the time the transaction is settled, which may take up to 3 Business Days at which
point the funds will be shown to have been received into your Card Fund. For loads or reloads not
time of your request.
available Currencies, or exceeds the relevant available Currency balance, on your Everyday Card, the
amount will be funded by converting the transaction amount into the next available Currency balance
on your Everyday Card in the order of priority described in this PDS. The foreign exchange rate used is
set and determined by Mastercard Prepaid and varies each day.
9.6 The foreign exchange rate used for allocating funds from one Currency to another Currency is set and
determined by Mastercard Prepaid and varies each day.
9.7 Where your Everyday Card is closed, or you request repayment of the balance of your Everyday
Card under clause 10.1 below, and the Card has funds in a foreign Currency (i.e. in a currency other
than AUD), we will convert these funds into AUD. The foreign exchange rate used for this is set and
determined by Mastercard Prepaid and varies each day.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 19
Examples
Example 1:
The following example is provided to assist you in understanding how the foreign exchange rate is set
and applied when you load your Everyday Card by way of an Online Load. You are travelling to the United
Kingdom and wish to activate the Everyday Card and load GBP.
• Following Activation you go online and indicate that you wish to load GBP 1,000 into your Everyday
Card.
• You are quoted a foreign exchange rate of AUD 1.00 = GBP 0.6501 (GBP 1.00 = AUD 1.538), which is the
rate that has been set by Mastercard Prepaid.
• The corresponding Australian Dollar cost to you of AUD 1,538.20 is also quoted.
purchase.
• You will then be obliged to settle AUD 1,538.20 using methods made available online from time to
time.
Example 2:
The following example is provided to assist you in understanding how the foreign exchange rate is set and
applied when you conduct a Bank Transfer load and your default Currency is not Australian dollars.
• You initiate a Bank Transfer load by making a payment of AUD 2,000 using the reference set out in this
PDS and your default Currency is USD.
• At the time the transaction is settled and funds are loaded onto the Everyday Card (which may take up
to two or three Business Days) the relevant foreign exchange rate is AUD 1.00 = USD 0.998 (USD 1.00
= AUD 1.002), which is the rate that has been set by Mastercard Prepaid.
• The corresponding USD amount at that rate is USD 1,996, which is loaded into your USD balance.
Example 3:
The following example is provided to assist you in understanding how the Spend Rate is applied when you
it describes an ATM transaction the same process will apply to POS transactions. You are travelling to Brazil
and wish to withdraw Brazilian Real BRL 50.00 from an ATM there (Funds from your AUD balance will be
• Assuming the Spend Rate is AUD 1.00 = BRL 0.746 the AUD cost will be AUD 67.02 (1/0.746 x BRL
50.00).
• If the merchant settles the transaction on the same day as the purchase, AUD 67.02 will be debited
from your AUD balance. If the merchant settles on a subsequent day, then the rate that applies will be
the Spend Rate on the day of settlement. You can obtain this exchange rate by contacting Mastercard
Prepaid. Any withdrawal fee charged by an ATM operator will be charged in addition to the above
amounts.
Example 4:
The following example is provided to assist you in understanding how the Spend Rate is applied when you
conduct a transaction that requires us to allocate funds from several Currencies. You are travelling in the
United States of America and while shopping make a purchase for USD 150.00. At the time of this purchase
you have the following Currency balances – USD 50, AUD 0, EUR 60, and CAD 100.
20Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
The following application of Funds will take place:
Currency balance
before transaction
Amount to debit
from Card Fund
Running purchase
balance
Spend Rate
Currency balance
after transaction
USD 50.00 USD -50.00 USD 100.00 - USD 0.00
AUD 0.00 AUD 0.00 USD 100.00 - AUD 0.00
EUR 60.00 EUR -60.00 USD 15.81 USD 1: EUR 0.7127 EUR 0.00
CAD 100.00 CAD -15.98 USD 0.00 USD 1: CAD 1.0109 CAD 84.02
Example 5:
The following example is provided to assist you in understanding how the foreign exchange rate is set and
applied when you allocate funds from one Currency to another Currency on your Everyday Card. You have
USD 500 held in the USD Currency balance in your Everyday Card and you wish to transfer all of it into your
GBP Currency balance.
• You go online and indicate that you wish to transfer USD 500 into GBP.
• You are quoted a foreign exchange rate of USD 1.00 = GBP 0.688 (GBP 1.00 = USD 1.453).
• The corresponding amount of GBP 344 that this will enable you to purchase is also quoted.
344 to your GBP Currency balance.
10. Cash out
10.1 You can cash out at any time by contacting us. You can also contact us if you want to close your
Everyday Card.
10.2 The Issuer and Mastercard Prepaid may cancel or suspend the Everyday Card and/or terminate
this agreement with you at any time with at least 14 days notice to you. However we may cancel or
suspend the Everyday Card and/or terminate this agreement with you immediately and without notice
if:
a) we have reason to suspect the Card has been or is likely to be misused;
b) you breach any of these Terms and Conditions and we reasonably consider that this is likely to have
a material impact on your ability to meet the obligations of these Terms and Conditions);
c) we reasonably suspect any illegal use of the Card, such as fraud or criminal activity; or
d) you gave us false, inaccurate or incomplete information when you applied for the Everyday Card.
10.3 If the Everyday Card is closed, we will refund any positive balance in your Card Fund (less any fees).
You will receive payment in Australian Dollars for any cash out of your Everyday Card. The relevant
amount will be deposited into your nominated Australian bank account. Any amounts that are not
cancelled, pre-authorised or “held” amounts (see clause 5 above) will not be available for cash out
until the pre-authorisation has been cancelled or the “held” amounts released by the merchant and
the relevant amounts are available for spending or withdrawal. A currency exchange rate will apply to
any cash out of funds to your bank account that are held in foreign currency.
10.4 Please refer to clause 9 for information on foreign exchange transactions.
10.5 Once the Everyday Card is closed, unless we instruct you otherwise, you must destroy the Card by
cutting it in half diagonally, ensuring the chip is destroyed, and disposing of it securely.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 21
11. Global emergency assistance
11.1 You are entitled to Global Emergency Assistance from Activation until expiry or closure of the
Everyday Card. Global Emergency Assistance services are provided by Mastercard Prepaid.
11.2 The Issuer arranges for the Global Emergency Assistance services to be provided and is not the
provider. The Issuer does not promise that the Global Emergency Assistance services will:
a) always be available;
b) be suitable for any purpose; or
c) be provided to any particular standard.
11.3 You acknowledge that any changes to, or discontinuation of, the Global Emergency Assistance
services can occur without the Issuer’s participation.
11.4 You also acknowledge and agree that:
a) the Global Emergency Assistance services are used at your own risk;
b) the Issuer is not liable for any liability or loss arising in connection with the use by you of the Global
Emergency Assistance services or because of the Global Emergency Assistance services being
unavailable or discontinued, except to the extent that liability is caused by our fraud, negligence
Mastercard Prepaid);
c) you cannot make any complaint to the Issuer about the Global Emergency Assistance services; and
d) you do not rely on the Global Emergency Assistance services being available, being suitable for any
purpose or being provided to any particular standard in deciding to purchase the Card.
12. Card security
12.1 You must make sure that you keep the Card, the Security Details and all Security Codes safe and
secure by taking the following precautions (“Security Requirements”). You must not:
a) allow anyone else to use the Card;
b) interfere with any magnetic stripe or integrated circuit on the Card;
c) unnecessarily disclose the Card number;
d) write any Security Code on the Card;
e) carry any Security Code with the Card unless you make a reasonable attempt to protect the
Security Code;
f) record any Security Code where it may be accessed by other people unless you make a reasonable
attempt to protect the Security Code;
g) voluntarily disclose any Security Code to anyone else, including a family member or friend; or
h) fail to comply with any reasonable instructions we give about keeping the Card and any Security
Details safe and secure; or
i) act with carelessness in failing to protect the security of the Security Code.
12.2 The Card will be disabled if an incorrect PIN is entered three successive times. If the Card is disabled,
please contact Card Services to reactivate the Card. There may be a delay (usually 24 hours) in
reactivating a disabled Card.
13. Loss, theft and misuse of cards
13.1 If you know or have reason to suspect that the Card is lost or stolen or damaged, likely to be misused
or you have reason to suspect that someone else may know the Security Codes or Security Details,
you must promptly notify Card Services. We will then suspend the relevant Card to restrict further use.
22Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
13.3 You must take reasonable steps to assist us and the police in any enquiries and attempts to recover a
lost or stolen Card.
14. Liability for unauthorised transactions
14.1 You will not be liable for losses resulting from Unauthorised Transactions where it is clear that you
have not contributed to the loss.
14.2 You will not be liable for losses resulting from Unauthorised Transactions that are caused by the
fraudulent or negligent conduct of:
b) companies involved in networking arrangements, or
c) merchants who are linked to the electronic funds transfer system or their agents or employees
14.3 You will not be liable when Unauthorised Transactions:
the security of the relevant Security Codes has been breached;
b) happen before you receive a Card and/or PIN (including a reissued Card and/or PIN);
are the result of the same transaction being incorrectly debited more than once to the same Card
Fund; or
14.4 Subject to clauses 14.1, 14.2 and 14.3, where we can prove on the balance of probability that you have
contributed to the losses caused by an Unauthorised Transaction:
a) through your fraud; or b )by failing to comply with the Security Requirements, then you are liable for
or a breach of the Security Requirements. However, you will not be liable for any loss on any day, or
in any period, exceeding any applicable transaction limit for that day or period and you will not be
liable for loss in excess of the balance of the Card Fund available for transactions using the Card.
If you leave your Card in an ATM, you will be liable for all losses arising from Unauthorised
Transactions in relation to your Card as long as the ATM incorporates reasonable safety standards that
lessen the risk of your Card being left in the ATM (e.g. ATMs that capture cards that aren’t removed or
which require a user to swipe and then remove a card before commencing the transaction).
14.5 Subject to clauses 14.1, 14.2 and 14.3, you will be liable for losses resulting from Unauthorised
Transactions where we can prove on the balance of probability that you have contributed to the losses
the relevant PIN has been breached. Your liability in this case is limited to losses occurring between
the time that you became aware of the security compromise, or should reasonably have become
aware in the case of a lost or stolen Card, but you will not be liable for any loss on any day, or in any
period, exceeding any applicable transaction limit for that day or period and you will not be liable for
loss in excess of the balance of the Card Fund available for transactions using the Card.
14.6 Where a PIN was required to perform an Unauthorised Transaction, and clauses 14.1 to 14.5 do not
apply, you will be liable for the least of:
a) AUD 150;
the breach of security of the relevant Security Codes (limited by the applicable daily or period
transaction limits over the relevant timeframe); or
c) the balance of the Card Fund available for transactions using the Card.
14.7 For disputed transactions (including unauthorised transactions), the following will apply. You are
responsible for checking your transaction history online and knowing your available balance. You can
check your balance and transaction history free of charge at My Account accessible through auspost.
com.au/money-insurance/prepaid-cards or by calling Mastercard Prepaid on 1800 549 718 (+44 207
649 9404 outside of Australia, call charges apply).
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 23
For disputed transactions you should contact Mastercard Prepaid immediately by calling 1800 549
718 (+44 207 649 9404 outside of Australia, call charges apply). Mastercard Scheme Rules impose
time limits after the expiry of which our ability to dispute a transaction on your behalf may be lost. We
may not be responsible for any loss to you where it can be shown that you have unreasonably delayed
notifying us.
15. Replacement cards
15.1 If the Card is lost, stolen or damaged while you are in Australia, you can request a replacement by
contacting Mastercard Prepaid on 1800 549 718. A replacement Card is sent to you at your nominated
address.
15.2 If the Card is lost, stolen or damaged while you are overseas you can request a replacement by
contacting Mastercard Prepaid on +44 207 649 9404 (call charges apply). Replacement Cards can
be delivered to you, depending on your location and availability. Mastercard Prepaid may arrange for
funds to be made available from various outlets overseas, or to send funds directly to you, in place of
delivering a replacement Card.
16. Mobile wallet and mobile device Payments
16.1 We will advise you if your Everyday Card may be used for mobile wallet or mobile device payments.
You may need to accept additional terms and conditions before being able to register your Card for
mobile payments.
17. Changing the Terms and Conditions
17.1 We reserve the right to change these Terms and Conditions of Use at any time. Except where we are
required by a law or a code to do so, or the change is materially adverse to you, you will not receive
advance notice of such changes. If the change is materially adverse to you, we will notify you at least
following reasons we can implement such change without prior notice:
a. to comply with any change or anticipated change in any relevant law, code of practice, or guidance;
b. to reflect any decision of a court, ombudsman or regulator;
c. for security reasons where reasonably necessary to address security concerns or vulnerabilities.
17.2 If you do not accept the updated Terms and Conditions, you should cease using the services. We will
not be in breach of these Terms and Conditions if we take necessary action in order to make a change
necessitated by an immediate need to restore or maintain the security of the system or the Card Fund.
18. Your personal information (important information about your privacy)
18.1 By purchasing and using the Card you consent to the Issuer and Mastercard Prepaid and their
respective agents collecting, using and disclosing your Personal Information under these Terms and
Conditions. If you do not agree to our doing so then we cannot make the Card available to you and you
should not purchase the Card.
18.2 You must notify us promptly of any change to your address by calling Card Services. Other contact
details may be changed by accessing ‘My Account’ and typing the relevant changes yourself or by
contacting us. You should also contact us if you change your name by calling Card Services. We
will not be responsible if you do not receive any notice or correspondence that has been sent in
accordance with the contact details you have provided to us, except to the extent that the liability
contractors or agents).
18.3 You may be required to provide information to the Issuer and Mastercard Prepaid (including evidence
of identity) when purchasing the Card or adding additional funds to the Card Fund.
18.4 The Issuer will take all reasonable precautions to keep Personal Information secure and protect it
under the Privacy Policy.
24Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
18.5 Your Personal Information may be disclosed by the Issuer or Mastercard Prepaid and their respective
agents to third parties to facilitate the provision of the Card Services and related services, to monitor
compliance with these Terms and Conditions and for data analysis, anti-money laundering, detection
of crime, legal compliance and fraud prevention purposes. The Issuer and Mastercard Prepaid may
also disclose Personal Information to collection agencies and lawyers in the event that we seek to
recover any money that you owe under these Terms and Conditions.
18.6 In addition, by acquiring or activating a Card, you are consenting to the Issuer and Mastercard Prepaid
using your Personal Information to notify you of product features, related products, promotions
and customer surveys that we may conduct from time to time. You can elect to not receive further
also consent to us sending SMS’s to your mobile phone to advise you of Card features or information
relevant to your Card, such as low balance alerts. If you have provided your mobile phone number, you
may also receive low balance and other product related alerts via SMS. See clause 21 below for details
on SMS Messaging.
18.7 Your Personal Information will be disclosed and processed outside Australia to overseas recipients
including the United Kingdom and United States of America for the purposes disclosed in these Terms
and Conditions but all service providers are required to have adequate safeguards in place to protect
your Personal Information to a standard comparable to privacy laws in Australia. Further information
on how we collect, use and disclose your Personal Information can be found at auspost.com.au/
everydaycard.
18.8 Your Personal Information may also be used where we are required or permitted to do so as a result
of any government laws and regulations, by a court order or by any business or persons to whom we
transfer our rights and obligations under the agreement between you and the Issuer which is governed
by these Terms and Conditions.
18.9 We will continue to keep Personal Information that is necessary after the expiry of the Card or closure
of your Card Fund on the same terms as are set out above.
18.10 You are entitled to ask the Issuer or Mastercard Prepaid to supply you with any Personal Information
that we hold about you. You must submit your request in writing and may be required to provide
in any of your Personal Information that come to our attention.
18.11 To aid us in the provision of the services provided under these Terms and Conditions, in the interests of
security, and to help the Issuer and Mastercard Prepaid maintain and to improve their level of service,
all telephone calls may be recorded and/or monitored.
18.12 You agree that we may disclose any information concerning you to:
a) any law enforcement, regulatory agency or court where required by any such law or regulation in
Australia or elsewhere; and
b) any person we use to make payment for the purpose of compliance with any such law or regulation.
19. Our liability
19.1 We will not be liable to you for any loss due to:
of our reasonable control;
b) any failure by you to provide correct information;
c) any failure due to events outside our reasonable control;
d) any industrial dispute;
e) any ATM refusing to or being unable to accept the Card;
f) the way in which any refusal to accept the Card is communicated to you;
g) any indirect, special or consequential losses;
h) any infringement by you of any laws, including currency laws in the country where the Card is
issued or used;
i) any dispute between you and the supplier of any goods and/or services purchased with the Card;
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 25
j) our taking any action required by any government, federal or state law or regulation or court order;
or
except to the extent that the liability is caused by our fraud, negligence or willful misconduct
You are not liable for any loss caused by the failure of a system or equipment provided by any party
to a shared electronic network to complete a transaction accepted by the system or equipment in
accordance with your instructions. However, if you were aware, or should reasonably have been aware,
that the system or equipment was unavailable or malfunctioning, our responsibility will be limited to:
a) correcting any errors; and
b) refunding any charges or fees imposed as a result.
except to the extent that the liability is caused by our fraud, negligence or willful misconduct
19.2 Liability for Unauthorised Transactions will be determined according to clause 14 above.
19.3 You should not interpret anything in these Terms and Conditions as excluding, restricting or modifying
any guarantee, condition or warranty which is implied by the Australian Consumer Law. Where we are
liable for a breach of these Terms and Conditions, then our liability is limited to:
a) the supplying of the services again; or
b) the payment of the cost of having the services supplied again.
19.4 The Issuer and Mastercard Prepaid are not responsible for and accepts no liability for any other goods
19.5 The Issuer does not maintain the website through which ‘My Account’ is accessible. You agree that the
you, the Card Fund, the Everyday Card or your Card.
20. Communications
20.1 You agree that we may give written notices or other communications to you under or in connection
with these Terms and Conditions either:
a) by writing to you at your residential or postal address last known to us;
b) by giving it to you personally or leaving it at your residential or postal address last known to us;
c) by electronic communication to your email address or fax number last known to us or which you
last gave us for sending notices and communications to you; or
d) if the notice or communication is not personal to you – by publishing a notice in a newspaper
circulating nationally in Australia or by posting on the website.
20.2 For the purposes of giving you information:
a) we may notify you by electronic communication;
b) you have the right to vary your nominated email address, mobile phone or fax number;
c) you have the right to terminate your Agreement to receive the information electronically (a fee for
the provision of paper communications may apply); and
d) if within 6 months after the electronic communication is given, you ask for a paper copy of the
information provided electronically, the paper copy will be provided to you.
20.3 If we give a notice or other communication to you by email, the content of the notice or communication
may be:
a) set out in the body of the email;
b) included as an electronic document attached to the email; or
c) made available on ‘My Account’ for retrieval by you (with the email advising you of this and of the
general nature of the information, and giving you the ability to readily retrieve the information
electronically. For example, by means of a link to ‘My Account’).
26Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
20.4 If we give a notice or other communication to you:
a) by writing to you – you are taken to have received it when it would be delivered in the ordinary
course of the post;
b) by giving it to you personally or leaving it for you – you are taken to have received it on the day of
delivery; or
c) electronically – you are taken to have received it on the day it is transmitted.
20.5 In addition to the ways set out in these Terms and Conditions, we may give you a notice or other
communication by using any method allowed or required by a law. If a law requires us to use a
particular method, we will do so.
20.6 You agree that, for the purpose of telephone communications originated or received by us, and for the
purpose of electronic communications received by us, we may verify your identity by reference to any
or all of the Security Details information on the SMS services provided by us from time to time, please
visit the website.
21. Third parties
21.1 The Issuer may transfer its rights and obligations under its agreement with you to any other person or
business. If this happens, the person or business to which this agreement is transferred assumes all of
the Issuer’s rights and obligations under the agreement. From then on, references in these Terms and
Conditions to the Issuer are to be read as references to the person or business to which the agreement
was transferred. The Issuer does not need your consent to transfer its rights. The Issuer will notify you
in writing as soon as reasonably practicable if it is reasonable to do so.
21.2 Except in those circumstances, nothing in these Terms and Conditions will confer on any third party
22. SMS messaging
22.1 We may from time to time send you SMS alerts relating to your Everyday Card and Card activity.
You can stop the SMS alerts at any time by sending “STOP” to the number indicated in the SMS
(your mobile phone provider will charge you their standard SMS fee for sending this SMS). For more
information on the SMS services provided by us from time to time, please visit the website.
23. Governing law
23.1 These Terms and Conditions, and the agreement between you and the Issuer, are governed by the
laws of New South Wales, Australia and any legal questions concerning the Terms and Conditions or
the agreement will be decided under those laws.
23.2 You submit to the non-exclusive jurisdiction of the courts of New South Wales to hear and determine
any disputes or legal questions concerning these Terms and Conditions or the agreement between
you and the Issuer.
Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024 27
Section C – Denitions
Activate and Activation refers to the activation of the Card to enable you to use the Card.
AED means the lawful currency of the United Arab Emirates.
ATM means an automated teller machine.
AUD means the lawful currency of Australia.
Australia Post Outlet means any Australia Post retail outlet which participates in the Platinum Everyday
Card programme from time-to-time by distributing Cards or accepting loads/reloads.
CAD means the lawful currency of Canada.
Card means the Australia Post Everyday Mastercard.
Card Fund means the aggregate of all Currency records maintained by the Issuer (or by service providers
on the Issuer’s behalf) of the funds loaded onto your Australia Day Everyday Mastercard, in each Currency
and available for transactions using the Card in that Currency.
Card Services means any services provided by us (or by service providers on the Issuer’s or Mastercard’s
behalf) in connection with the Everyday Card. It includes Mastercard Prepaid’s interactive voice response
system (available in English) and call centre accessible using the Security Details, available 24 hours a day
on the telephone number or numbers provided from time to time.
Currency means, subject always to these Terms and Conditions, any one or more of AUD, USD, EUR,
GBP, NZD, THB, CAD, HKD, JPY, SGD and AED and any additional currency that we may make available in
connection with the Everyday Card from time to time.
Debit Card Load means reloading the Card online through the website by making payment using a debit
card.
EFTPOS means Electronic Funds Transfer at Point of Sale.
EUR means the lawful currency of Eurozone.
Everyday Card means the prepaid payment product described in the PDS and these Terms and Conditions.
GBP means the lawful currency of Great Britain.
Global Emergency Assistance means the services provided by Mastercard Prepaid when you call Card
Services in relation to lost or stolen Cards.
GST means any form of goods and service tax or other value added tax and, without limitation, includes
the lawful currency of Hong Kong.
Identier means information that you know but are not required to keep secret and which you must provide
to perform a transaction (for example, a card number).
In-store Load means loading or reloading the Card physically at an Australia Post Outlet using methods
made available from time to time when made available to you.
Issuer means EML Payment Solutions Limited (‘EML’) ABN 30 131 436 532 , AFSL 404131, which is the
issuer of the Card.
JPY means the lawful currency of Japan.
Mastercard Prepaid means Mastercard Prepaid Management Services Australia Pty Limited ABN 47 145
452 044.
Negative Balance occurs in certain circumstances when your Card Fund is overdrawn. (For certain
EFTPOS transactions, merchants are allowed to process low value transactions without authorising the
transaction through Mastercard®. For example, if you had AUD 30 remaining on your Card but made an AUD
50 transaction, you would have an AUD 20 Negative Balance. You are liable for any Negative Balance.)
NZD means the lawful currency of New Zealand.
Online load means loading or reloading the Everyday Card directly via the website using methods made
accessible on the website from time to time.
28Australia Post Everyday Mastercard® Product Disclosure Statement eective 27 February 2024
Personal Information is the information that the Issuer, Mastercard Prepaid and their respective agents
collect from you, including any application form, correspondence, emails, telephone calls, internet
communications and transactional information, in connection with the Everyday Card.
PIN
PDS means Product Disclosure Statement and Terms and Conditions.
Privacy Policy means the Issuer’s and Mastercard Prepaid’s joint privacy policy in relation to the Everyday
Card, available on the website.
Proscribed Person means:
(a) a proscribed person or entity under the Charter of United Nations Act 1945 (Cth);
(b) a person who appears in a list of persons with whom dealings are proscribed by the government or
a regulatory authority of any jurisdiction, including the Consolidated List published by the Australian
Security Codes means the Card PIN and the passcodes and passwords to access related services.
Security Details means the information given by you when applying for the Card or during Activation, for
the purposes of verifying your identity, or any changes made to this information. Security Requirements
means the Security Requirements set out in this PDS.
SGD means the lawful currency of Singapore.
SMS means the Short Messaging Service provided by your mobile phone service provider.
Spend Rate means the individual foreign exchange rate set and determined by Mastercard Prepaid
applicable to foreign exchange transactions. The circumstances when Spend Rate applies are set out at
THB means the lawful currency of Thailand.
Unauthorised Transaction means a transaction not authorised by you, but does not include any
transaction carried out by you or by anyone performing the transaction with your knowledge and consent.
USD means the lawful currency of United States of America.
Website
We, Us, Our means the Issuer and/or Mastercard Prepaid as applicable, and, except where the context
Prepaid.
You, Your means the purchaser of the Card.
