Pioneer NetTeller FAQs
145 W. 4
th
Street Wray, CO 80758 • (970) 332-4824 | 150 S. Interocean Holyoke, CO 80734 • (970) 854-2227
Member FDIC www.fpnb.bank
Q: What Is Pioneer NetTeller?
A: Pioneer NetTeller allows our customers a secure and convenient way to access their First Pioneer National Bank
accounts via the Internet, and it’s FREE! Some of the features available through Pioneer NetTeller include: accessing
current up-to-the-minute information about all of your accounts, view all of your transactions (including ATM and Debit
Card transactions), transferring funds between eligible accounts, retrieving statements for up to 90 days, and
downloading transaction information into money management programs such as Microsoft Money or QuickBooks.
Q: Is there a fee for Pioneer NetTeller?
A: NO! Pioneer NetTeller is FREE. All you have to do is complete an application that’s available online or at any First
Pioneer National Bank location.
Q: How do I sign up for Pioneer NetTeller?
A: Current First Pioneer National Bank customers can click on Enroll in the Online Banking section at the top of the Home
page for a Pioneer NetTeller application. Or, if you prefer, pick one up at any First Pioneer National Bank location. A
one-time SIGNED application is required. Once your SIGNED application is received by the Bank, you should receive
your Pioneer NetTeller ID by mail within 2-3 business days. You will receive your password in a separate mailing. Your
identity safety is very important to us; we don’t want to jeopardize that by sending your ID and password in the same
mailing. If you have any questions, feel free to call any of our customer service representatives at 970-332-4824 in Wray
or 970-854-2227 in Holyoke during regular banking hours. If you are NOT currently a First Pioneer National Bank
customer, you may also obtain a deposit account application by completing an online application or by visiting one of
our convenient locations. Simply bring your application to our nearest location to open your deposit account after which
you can apply for Pioneer NetTeller. Once you receive your Pioneer NetTeller ID and password, you can begin using the
service.
Q: How secure is Pioneer NetTeller?
A: State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted
and access requires passwords that only you know. In addition, your account numbers and Social Security number are
never displayed on the NetTeller system. However, if you feel your information has been jeopardized in any way, please
contact a customer service representative at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular banking
hours.
Q: What do I need to get started using Pioneer NetTeller?
A: You need the following to get started banking online:
• A personal computer
• An active account with an Internet service provider
• Internet browser software with 128 bit security encryption
• An account with First Pioneer National Bank
• A Pioneer NetTeller ID and password
Q: What kind of browser do I need and how do I know if mine has the right level of security and encryption for
Pioneer NetTeller?
A: You will need a connection to the Internet and a Web Browser that supports 128 bit SSL encryption. Internet Explorer
(10 or 11), Chrome, Firefox, Safari support this type of encryption. You may contact these providers for free browser
upgrades. Pioneer NetTeller works with all Windows and Macintosh operating systems that support the browsers listed
above.
Q: What happens if I open another account after I start using Pioneer NetTeller?
A: All you need to do is contact any customer service representative at any First Pioneer National Bank location during
regular business hours to have your new account added to Pioneer NetTeller.
Pioneer NetTeller FAQs
145 W. 4
th
Street Wray, CO 80758 • (970) 332-4824 | 150 S. Interocean Holyoke, CO 80734 • (970) 854-2227
Member FDIC www.fpnb.bank
Q: Why does it say that my account is locked? And what do I do now?
A: As a security measure and for your protection, accounts will lock for several reasons such as inactivity or the incorrect
password being entered three (3) times in a row. If your account is locked, you may call any customer service
representative at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular banking hours and, upon proper
identification, we will be happy to unlock the account and reset the password. You can also set up password self-reset in
Pioneer NetTeller. Simply sign in to Pioneer NetTeller, go to the “Options” tab, complete the PIN Reset Question and
PIN Reset Answer, and click “submit”. After you have set up your password self-reset, if you forget your password or
your account is locked, simply enter your NetTeller ID, click “submit”, and click “Reset Password” on the NetTeller PIN
screen. Complete the required information on the PIN Page Self Reset and follow the email instructions you receive.
Q: I’m having trouble logging into my Pioneer NetTeller account, what do I do?
A: There may be several reasons you are experiencing difficulty logging into your Pioneer NetTeller session. If you
complete the ID and password fields, click “submit”, and your computer does not seem to do anything, the problem may
be your browser. We have found users with Internet Explorer versions older than 11.0 or XP need to complete ONE of
the following two options:
• At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double
click on this icon and a “Privacy Report” window should appear. On the “Privacy Report”, highlight the site address
in the text area by clicking once on it, then click “Summary”. When the Privacy Policy window pops up, check the
box at the bottom that states “Always allow this site to use cookies”. Click “OK” and close out of the privacy report.
If that does not seem to clear up the problem, you may want to try this solution:
• On the top Internet Explorer tool bar, choose “Tools” then “Internet Options”. On the “Internet Options” window,
click on the tab labeled “Privacy”. On the Privacy window, there will be a section titled “Settings” and there will be
a slider on the left hand side. Move the slider all the way down, until it says “Accept All Cookies”. Click “OK” and
close out the window.
Q: Why do I have to change my password to a minimum of 6 alpha-numeric-special characters?
A: As a security measure for your protection, First Pioneer National Bank requires all Pioneer NetTeller users to update
their passwords and make them at least a minimum of 6 alpha-numeric-special characters. You will be prompted every
90 days to make a password change.
Q: What happens if I forget my password?
A: You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember
your password and/or you are locked out of the system, please call a customer service representative at 970-332-4824 in
Wray or 970-854-2227 in Holyoke during regular banking hours for assistance. You can also set up password self-reset
in Pioneer NetTeller. Simply sign in to Pioneer NetTeller, go to the “Options” tab, complete the PIN Reset Question and
PIN Reset Answer, and click “submit”. After you have set up your password self-reset, if you forget your password or
your account is locked, simply enter your NetTeller ID, click “submit”, and click “Reset Password” on the NetTeller PIN
screen. Complete the required information on the PIN Page Self Reset and follow the email instructions you receive.
