Established
1942
Employees: 78,000
Nagano, Japan
hps://corporate.epson/
Faster time to print Microso
Oce documents with automatic
PDF conversion
Products:
Adobe Acrobat Services
Adobe PDF Services API
Objectives
Support secure printing needs for remote and
distributed workforces in Japan
Increase security and speed of printing in shared
workspaces
Reduce time and hassle printing Microso Oce
documents in a driverless printing system
Results
Halves the time needed to print Microso Oce
documents by automatically converting to PDF
Supports thousands of printed pages per month
by workers at satellite oces by adding PDF
conversion to Epson Print Admin with
easy-to-use APIs
Helps secure printed documents with facial
recognition technology
Automating PDF conversion.
Epson supports distributed workforces with fast
and highly secure printing powered by Adobe.
50%
For more than 80 years, Seiko Epson Corporation (Epson) has set the bar on innovation. e company began
as a small precision manufacturer of watch parts, but has since grown into one of the top names in robotics,
projectors, semiconductors, and sensors. For many consumers and oce workers, Epson is best known as a
reliable name in printers and copiers in the commercial and industrial printing business. e EP-101 was the
world’s rst mini-printer, and Epson equipment is found in homes and oces around the world.
Recently, Epson began expanding support for workers in satellite oces as well. Workers can rent oce
space for a few minutes or hours to take a conference call, hop onto wi, or hold a quick meeting.
Some of these satellite oces now include Epson printers featuring Epson Print Admin, allowing workers to
more securely print documents on the way to a meeting. And with Adobe PDF Services API within Adobe
Acrobat Services, Epson is helping workers print Microso Oce les quickly, easily, and accurately.
“As we enter the age where remote work and distributed oce spaces become more common, workers have
a need for reliable and safe workspaces anywhere,” says Mr. Tatsuya Mine, Technical Representative at Epson.
“e Adobe PDF Services API has helped us improve printing services to make the shared satellite oces as
secure and functional as any oce building.”
“When we talked to Microso about our need to convert
documents to PDF quickly and accurately, Microso
recommended Adobe PDF Services API.”
Mr. Koki Togashi
Manager, Seiko Epson Corporation
More secure, easy printing
Epson Print Admin takes a highly secure new approach to business printing. Only registered users can print,
copy, or scan documents, and print jobs are only released from the print queue when a user signs in at the
printer. Sign-in may involve entering a username and password or hovering an ID card over the card reader.
Satellite oces wanted something even more universal, which would allow any registered user to access
printing without needing to remember passwords or carry cards.
Epson incorporated a facial recognition system developed for some satellite oce across Japan by Panasonic
System Solutions Japan into the Epson Print Admin. Registered users simply stand in front of a tablet and let
facial recognition sign them in with no eort.
“Security is critical, especially when workers from dierent companies use a shared oce space,” says
Mr.Hiroshi Matsumoto, Team Leader at Epson. “Facial recognition keeps printed documents private, with
greater ease and security than a password or ID card. We’re still in the trial phase, but we could soon see
facial recognition at more satellite oces across Japan.”
Satellite oces also requested a driverless version of Epson Print Admin, as it reduces updates and security
risks from installed drivers and soware. However, this driverless version could only print PDF documents,
not the Microso Oce documents popular with business users. Users would need to convert Microso
Oce documents on their personal devices before uploading the PDF to the cloud for printing. Epson
wanted to improve the eciency and convenience for people by automatically converting Microso Oce
documents for them before printing.
“When we talked to Microso about our need to convert documents to PDF quickly and accurately, Microso
recommended Adobe PDF Services API,” says Mr. Koki Togashi, Manager at Epson.
Using the Create PDF function, users now just select any Microso Oce document on the Epson Print
Admin interface. e document is automatically converted into a high-delity PDF le, eliminating many of
the conversion errors that users might experience on other types of PDF conversion tools. Users simply need
to select print seings and click the print buon.
“By incorporating the PDF Services API, printing is much easier for users, as they no longer need to manually
convert documents,” says Mr. Togashi. “Removing the manual steps also makes printing twice as fast. Workers
spend less time waiting for paper, so they can spend more time in the satellite oce catching up on their work.”
“With support from Adobe, we’re developing new ways to handle
print and digital business needs for distributed workforces.”
Mr. Takeshi Yamada
Chief Engineer, Seiko Epson Corporation
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Innovating print services for modern oces
Since incorporating PDF Services API, Epson Print Admin stations have seen a growing number of transactions
come from repeat users, indicating that the service is nding a home with a mobile workforce. While Epson is
only creating PDF documents at the moment, the Adobe APIs could provide more ways for the company to
incorporate other services in the future, from PDF editing to optical character recognition (OCR).
“Working with the PDF Services API was very easy, with clear documentation and references that allowed us
to quickly incorporate Create PDF into our workow,” says Mr. Takeshi Yamada, Chief Engineer at Seiko Epson
Corporation. “With support from Adobe, we’re developing new ways to handle print and digital business
needs for distributed workforces.”